I've only had my Pixel XL for about 5 weeks. Yesterday was the first hot summer day when I used it in my non-air-conditioned car with the GPS navigating and music playing via Spotify and the Pixel XL shut down 3 times because of extreme overheating. Is this an issue with the phone? I've never owned any phone that ever did this before. If the Pixel XL is going to do that all summer it's going to be pretty useless.
Pixel support made me downgrade from Android O to Nougat because if there is anything wrong with your phone and you are running Android O they use that as an excuse to get rid of you and move on to the next sucker who bought one of these things. I seriously doubt that Android O had anything to do with it.
Support sent me a long and ludicrous list of ways to keep the Pixel XL from overheating. If you spend 900.00 on a premium phone you shouldn't need to baby it to keep it running. I'm thinking about getting a One Plus and just canceling my Fi Service if this keeps happening.
Anyone else have experience with the Pixel XL shutting down because of overheating?
Here are the tips from Pixel Support if the phone keeps overheating on Nougat:
Hi Joe,
Thanks for contacting Google Support!
This email is in regards to the chat conversation we are having right now, as discussed, once you roll back to Nougat update, please follow the recommendations below if the issue persists.
Your device may warm up with use. Letting the device ‘take a break’ from use or limiting/turning off features (even those running in the background) could remedy the situation. Here are some tips/suggestions:
Media apps (music, video games)
1) Close or turn off other apps and features that you're not using; they may be running in the background.
2) Discontinue using the media temporarily until the temperature normalizes.
User-installed apps
1) Put the device in safe-mode to disable 3rd party apps and see if the issue improves.
2) Try uninstalling recently installed apps to pinpoint the app causing the issue.
Display brightness
1) Manually setting the brightness to be very bright may contribute to higher device temperature.
2) Consider setting to auto brightness to manually reducing the brightness setting.
GPS / 3G / WiFi - prolonged data connectivity
1) Turn off feature when not in use.
2) Stop or limit use and allow device to cool down if it gets warm.
Exposure to direct heat
1) Remove from heat and keep away from direct heat or excessive sunlight.
Poor ventilation
1) Expose the device rather than keeping it tucked away in poor ventilated/tight areas (layers, small pockets, bags).
Cases
1) Don't use a case that covers the front and back of the device.
2) Use official case (available on Google Store in some countries).
Chargers
1) Don't use unofficial chargers which can overcharge and degrade the battery.
2) Use official charger (available on Google Store in some countries).
Daydream View
1) Daydream View requires high performance from the device. The device's temperature should stay within safe limits.
2) Remove any protective cases from the device to improve thermal ventilation.
3) If your device feels too hot, stop using Daydream View and allow the device to cool down.
Android Wear
1) Power off the device for 5-10 minutes and turn it on again.
2) Try using the watch for another day to see if your issue improves. If your watch is still warm after a day, reply to this email and let us know.
Thanks,
Madasu
The Google Support Team - Supervisor
Why are you complaining exactly?
You were beta testing O when this occurred right?
Ish happens when you beta test.
thats what beta testing is for.
We should all be thanking you because when we all finally install the release for O we will probably not have that issue.
Thanks
I'm complaining because the current version of Android O is stable enough not to cause the phone to repeatedly overheat and Pixel support has tried to blame Android O for problems I had with this phone when I was still on Nougat--like awful phone reception in many parts of the city, which wasn't a problem with the same carrier on my Nexus. Is that clear enough? I did some research and Pixels overheating is frequently mentioned as a problem for this phone before Android O was ever released. If this is a premium phone it should behave like one.
Applications available from the play store may not have been optimized for O yet, so while it may seem like a stable build it is marked as a beta because it is still a WIP. It's like asking for support here on a custom ROM, would you go complaining to the dev about their latest nightly not playing nice with whatever? No, the dev would ask you to try replicating the issue on the last known stable build so they can begin to determine where from there things went wrong.
With all that said, I also recommend trying this using Nougat and see if your issue persists before anything else. All the overheating issues I have seen are either from using daydream or a defective device that needed to be RMA'd
Phone overheated and shut down again --on Nougat this time. Pixel support says that doesn't mean there is anything wrong with my phone--they consider this acceptable and normal behavior for their 900.00 phone.
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
parakleet said:
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
Click to expand...
Click to collapse
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
jhs39 said:
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
Click to expand...
Click to collapse
This is where I leave you.
Good luck.
like I mentioned earlier, you may have to RMA. Complain all you want, until you contact Google to get your device replaced you're beating a dead horse. Dude, we're people just like you trying to help you figure out what's up if you want to act like that go for it. It's your problem, not mine. Good luck.
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
if you purchased the extended warranty, then use it @jhs39 we can't call google for you
jhs39 said:
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
Click to expand...
Click to collapse
Whelp with that said. Go pound sand. If you can't get Google to replace you're faulty device because you're a little push over, then that's you're problem. Don't get mad at everyone else for not knowing whether or not you're phone is actually busted.
My pixel gets hot under very specific and limited circumstances. I RMA'ed my first one for this reason and now my second one does the same thing. Also, I got this second one on June 6th, little over a week ago.
So the conditions that make my pixel get very hot, very fast is this. Looking at XDA on Chrome, gets my phone HOT. It stutters, lags, and battery nosedives. A few other non mobile optimized sites warm it up, or sites with alot of ads, but XDA is basically un-browsable on it on Chrome. I'm on the O beta, and also using Chrome beta, but it acted this way on N too. So I just stay off the website and only use the app.
It's kinda annoying but everything else seems to work fine, so I'm not going to RMA another one.
I ride around with my Pixel XL in a black car, connected to my head unit, running Android Auto, Maps, and Spotify. The only thing I'm not doing that you probably are is running the screen at full bright.
I can give that a whirl to see if I can duplicate it, but as of right now I've never had an overheat shutdown.
Some questions:
Where do you have your phone mounted?
What kind of mount?
Is your phone in a case?
Do you have the same overheat problem if you place the phone in a different location with the same apps running? (say, in a cup holder or dash cubby?)
UPDATE: One hour of driving. Black car. Black interior. Mostly sunny. 85F ambient temp. Nougat 7.1.2 (5/17). Verizon network. Cell, WiFi, Bluetooth, and GPS radios enabled. Maps running. Spotify streaming via BT. Phone plugged into quick-charger. Screen full bright (100%). No holder in this car, so it was kept in the center console. No case. White phone. Windows open.
Result - did the phone get hot? Yes, it got hot, but not uncomfortably so. Did it overheat? No. Did it shutdown or display any other thermal alert? No, it did not.
So, either your phone is generating a hell of a lot more heat than mine, or something about where you have it mounted or the mount is causing a lot of heat buildup. If you've window mounted or dash mounted, consider vent mounting. Especially if you've a black phone and the sun's beating on it through the windshield. Also, if your mount either covers a great deal of the phone or has foam padding pressing against the back, consider switching out the mount for one that doesn't. That ****'s just an insulator and lets heat build up.
Mine has been very hot unplugging it from the usb cable for android auto in my vehicle but I haven't experienced anything yet like on the 6P. While I loved the design and some features that it had over the Pixel...that thing was a farking overheating throttling all the timepiece of shiite.
I tried the Pixel XL on Android O and the phone overheated. I tried Nougat and the phone overheated. I tried a custom Rom (DU) and the phone hasn't overheated yet, but the normal temperature of the battery when I'm in my air conditioned apartment iand the phone is completely idle s between 90-100F. Is that normal for this phone or should I press Google for an RMA? The only. othervthing I can think of is taking off the case and seeing if that makes a positive difference but I've been using Spigen cases on my last few phones and never had a problem with them.
Any constructive feedback would be appreciated. Anyone know what the normal operating temperature on this phone should be?
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
dieselhazza said:
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
Click to expand...
Click to collapse
Well that sucks. I know the processor in my Nexus 6P was supposed to have overheating issues but I thought that had been solved with the processor used in the Pixel.
Pixel Support offered to RMA my phone but they will send a refurbished one in its place and since the phone isn't even 6 weeks old and I paid 900 for this thing at the Google Store getting stuck with a refurb so fast seems like a rip-off. The Pixel XL already seemed like a ripoff at 900 for a new one--but for a refurb?
A replacement might not even be any better if the CPU is to blame like you suggest. I'm tempted to just sell this thing, go back to using my 6P until the inevitable boot loop of death and then get a One Plus. I will definitely never buy another Google device after getting burned twice in a row.
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
Dj21Oh said:
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
Click to expand...
Click to collapse
The primary problem is that the phone seems to run hot even when it's completely idle. Pixel support claims to have no information regarding what an acceptable temperature range is for this phone so I have no way of knowing whether my phone is running warmer than it should. They did offer to RMA my phone but admitted they would be sending me a refurbished one in return. The phone was 900 dollars and I bought it from the Google Store less than 6 weeks ago. I don't think they should be sending me a used phone. Any charger is going to make the phone warmer because that's the nature of the quick charge technology. GPS use according to the list Google sent me will make the phone warmer. GPS use also drains the Pixel battery quickly, so it's pretty much impossible to use the GPS on a long drive without also using a car charger at some point. I'm using the exact same car charger I used with my Nexus 6P and had zero overheating issues with that phone--at least that I'm aware of. The phone definitely ran much cooler than my Pixel does but the boot loop of death that plagues that phone is likely caused by too much heat for the solder to withstand over time--similar to the LG phones that also permanently bootloop. It's possible Google is trying to avoid a similar issue with the Pixels and that they are programmed to shut down before damage can occur. The problem is that I need a phone where I can reliably use the GPS and a car charger simultaneously on a hot day. The Pixel left me stranded because the phone kept overheating and I had to keep pulling off the highway to let it cool down so I wouldn't get lost. Google considers cool down periods for the Pixel normal and says so in the long list they e-mailed me of all the things that can cause the Pixel to overheat. I don't think Google should have sold this phone in the first place if they thought there was a good chance that it would overheat and shut down if you were using the GPS and a car charger at the same time. I'm still thinking about selling this phone and buying something cheaper and more reliable. I didn't pay a fortune for this phone only to be told by Google that it's fragile and needs to be treated with kid gloves.
I've tried to use the phone without a case. I tried a custom rom and kernel. I tried Greenify. I tried Naptime. The phone just continues to run at a high temperature no matter what I do. Maybe I do need to RMA the phone but getting stuck with someone else's used phone after paying so much for this thing really pisses me off. If I had a problem with a Samsung phone they would replace it with a brand new one in full retail packaging. Google should do the same.
Related
Just read the review by PC Mag, and I have to admit it's making me a little hesitant to pick up the phone Sunday. Essentially when the phone gets warm it auto dims the screen. I wish he posted more details about the issue.
I've been jazzed about the phone for a couple of weeks now, but it does have some drawbacks for me right out of the box. The non-removable battery, the lackluster camera, and lack of micro-sd slot on the Sprint version. Still I could live with those issues, by and large, but the dimming issue reported by PC Mag has me to the point where I'm reconsidering buying in.
I'm hoping people who get this phone over the weekend weigh in with their experience on the issue.
Here's the relevant excerpt:
"One big problem: I did most of my testing with the screen brightness set to maximum. I noticed it dip considerably after about 10 or 15 minutes of benchmarking. When I checked on it in the phone's Settings, I saw the brightness level had dropped down to 66%. I tried to turn it back up, and got the message, "Unable to brighten more due to high temperature. Try again later." I encountered this issue on multiple occasions. Especially when using processor-intensive applications like games, the top half of the phone becomes increasingly warm. LG claims it has not encountered this issue, but two test units as well as our AT&T model of the phone did the same thing."
http://www.pcmag.com/article2/0,2817,2411011,00.asp
Who keeps their phone on max brightness? 66 is twice what my brightness is set on :/
But yes, I will agree that it's an unusual thing to force user to take those measures.
daryllh said:
Who keeps their phone on max brightness? 66 is twice what my brightness is set on :/
But yes, I will agree that it's an unusual thing to force user to take those measures.
Click to expand...
Click to collapse
Totally agree. That's why I'm sort of waiting with anticipation for people to get them in their hands and report their experience with that issue. I've got my current phone set to like 30% most of the time, so this is workable, but there are times when I need that brightness maxed out for a significant length of time.
I'm hoping the reports are good. I really want this phone.
If the phone overheats I'm going to ask Sprint to cover the restocking fee when I return it. On the contrary, that's the only review that has mentioned overheating that I could find though.
sn0w said:
If the phone overheats I'm going to ask Sprint to cover the restocking fee when I return it. On the contrary, that's the only review that has mentioned overheating that I could find though.
Click to expand...
Click to collapse
Yeah but they said it happened with three test sets, with both the AT&T and the Sprint hardware versions. Looks like it dims by design given the warning message they received. That tends to indicate LG knows they run hot on heavy usage.
touchprofan said:
Yeah but they said it happened with three test sets, with both the AT&T and the Sprint hardware versions. Looks like it dims by design given the warning message they received. That tends to indicate LG knows they run hot on heavy usage.
Click to expand...
Click to collapse
That's not good news, I'm going to stay optimistic with it since it's already on the UPS truck and if it overheats on any normal use I will return it as defective. In all fairness, I've never had a smartphone that didn't overheat, especially during tethering.
Dimming Display
received mine yesterday and I was able to recreate the pc mag error. It wasn't that hot either, wasn't doing much. I'm a bit concerned.
faithfulshark said:
received mine yesterday and I was able to recreate the pc mag error. It wasn't that hot either, wasn't doing much. I'm a bit concerned.
Click to expand...
Click to collapse
I haven't encountered the error yet, it runs a bit warm, but I keep my screen at about 36% to save battery.
My screen brightness is at 40% and looks great.
People have to understand the powerful hardware runs hotter. It's physics and unfortunately, unlike PC, cars etc, they can't simply install a better cooling system so they use software to tone things down when things get heavy. Also, it's not "overheating" unless the phone acts erratically. Running "hot" does not qualify as "overheating".
AvatarOfFrost said:
My screen brightness is at 40% and looks great.
People have to understand the powerful hardware runs hotter. It's physics and unfortunately, unlike PC, cars etc, they can't simply install a better cooling system so they use software to tone things down when things get heavy. Also, it's not "overheating" unless the phone acts erratically. Running "hot" does not qualify as "overheating".
Click to expand...
Click to collapse
More like running warm, I think people might be over reacting a bit whenever this issue is brought up.
This user is reporting random reboots. Also, the sprint rep recommended they pull the battery for about a minute... on the lg optimus g.... with the fixed battery door.
http://community.sprint.com/baw/message/499063#499063
Sorry to hear that. No problems yet. The camera is disappointing, but everything else is working well. The dimming issue is an issue. I was out taking pics to test the camera and needed more brightness but the phone was locked at like sixty three percent or maybe forty three i cant remember.
Sent from my LG-LS970 using xda app-developers app
Hey guys, another question here.
So here's the deal. After you got your phone, you use it. Stress it. games, Gear VR, movies. You travel. Change pressure, temperature, use it on very warm places, then cold places. You fast charge it, normal charge it, charge it from laptop, etc... etc... And all this for more than a month.
The question is simple. Since all Note 7 that exploded, exploded at least between a week of usage, is it safe to consider your Note 7 safe if you used it as stated above?
Tnx for answers.
If you have the problem that caused the battery fires then no, your phone could be running great, have been charged and stressed but when the anode and cathode touched then that's when you'd get the fire. You'd have no way of telling before this that you had a faulty phone. The fault was caused by layers failing between the anode and cathode in the battery and these layers could fail today or in a year.
nomailx said:
Hey guys, another question here.
So here's the deal. After you got your phone, you use it. Stress it. games, Gear VR, movies. You travel. Change pressure, temperature, use it on very warm places, then cold places. You fast charge it, normal charge it, charge it from laptop, etc... etc... And all this for more than a month.
The question is simple. Since all Note 7 that exploded, exploded at least between a week of usage, is it safe to consider your Note 7 safe if you used it as stated above?
Tnx for answers.
Click to expand...
Click to collapse
its not a gradual thing that happens over time. you may accidentally leave it on a chair one day and sit down or leave it in your pocket and bump into something. either of those scenarios could cause enough pressure to make the 2 poles of the battery touch and cause an overheat condition.
Do the right thing and exchange it. There is no reason not to at this point
Im hearing even the exchange units are very warm and some catching fire too.
I had zero problems with my 2 devices both original and replacement. I am getting rid of the Note 7 though. Resale value will be **** and I'm paying cash as screw 2 year contracts +
equlizer said:
Im hearing even the exchange units are very warm and some catching fire too.
Click to expand...
Click to collapse
Not some. One. There has been one reported.
Until the FAA/Samsung get done looking at it then we have no idea. And if there were a 2nd, 3rd or 10th replacement unit that had gone south do we really think every news org wouldn't report the crap out it even if it were fake or real? Sure they would. 2 iPhone 6S's popped today and no one is talking about it except the local SoCal news station that the gal who owned one of them had reported it to. It's weird but if it was a Note 7 it would be national news if they were popping left and right.
I'm on my replacement phone and it's not got so much as warm. I wasn't worried about the first one exploding but then they pushed out an update that kept the battery from charging over 60% and an annoying prompt that told you to go and replace it so I had no choice.
I was wondering aside from exploding battery what are the other disadvantages of not returning the Note 7? I love the phone so much that I am willing to take the risk. I currently have the "fixed" batch. Do you think they will still honor my unit for warranty after the recall part 2? Will there be minor or major software updates?
they are accepting ANY note 7 whether original or 'repaired' to be returned for a full refund or exchange for s7 or s7edge. according to samsung us website they will also replace device specific accessories.
I don't think it's worth risking it.
Do you really want to wake up to a room on fire, or worse, not wake up at all?
People might say this is scaremongering, but when Samsung are taking them all back AND stopping production, who is anyone to say that this a non issue.. I certainly wouldn't keep it if I had one.
To expand a little - I own a GS6 Edge Plus.
It does normally get a little warm when charging, but not that hot, definitely not too hot to touch.
The other day it had sod all battery, maybe around 10%, and I accidentally tapped yes to do a software update. And left it plugged in on the quick charger, on my mattress. Was doing other stuff, didn't think much of it.
Half hour later after it had updated and was 'optimizing android apps', i picked it up, and the metal frame was easily 50-60C. I hate to think how hot the phones internals were, but holding the phone for longer than 2.5-3 seconds did start to hurt.
I unplugged it immediately and held in front of my fan to cool it down, as it was still 'optimizing apps'.. had it been left plugged in, and not only that but possibly in a warmer room, or under a piece of clothing or similar, what would have happened?!
Frankly it's scary knowing that if I had selected the option 'install overnight' and left it plugged in (with some bad timings as to the charge that it was on when starting charging and also starting the update at this higher current flow from quick charge) , that it could well have got even hotter, and been a worser situation.
As far as I've always believed, the phones are engineered in such a way so that charging speeds are forced to decrease when there is too much heat etc, but this proves that even Samsung with their normally incredibly robust testing processes, can be caught out, and end users can be presented with risks they wouldn't dream of ever occurring from a product made by such a huge and reputable manufacturer.
I do get that the problem is different in the Note 7, and Samsung aren't even completely sure why it's happening yet, but I can't actually believe people are thinking about keeping it. For god sake it's a phone. I love gadgets and I am the first to be p**sed and ranting when this stuff happens to me, but damn, it's not worth your life!!
I don't think the device will Have hardware or software support.
I understand wanting to keep, I want to keep it too by far the best phone.
At the end of the day it is just a phone and not worth the hassle or the risk and there will be even better phones in the near future.
Simple think it starts burning when you are sleeping and it starts a fire or when you have it on your face making a call or when you have it on your pocket when you are driving on the highway!
No software updates
Resell value will be poor
Chance of it exploding
Keep it at your own risk, or just wait until a replacement device is released.
I'd keep it as a collector's item. Since Samsung is recalling all of them. It will increase the value of the device in the future.
EDIT: Hmm, I see they even explode when off.
No way to keep it as collectors item then!
Imagine your house burning down because of this...
They don't explode when off, so if kepping it as a collectors item - with the battery drained to zero and powered off - means nothing bad should happen...
DarkGuyver said:
I'd keep it as a collector's item. Since Samsung is recalling all of them. It will increase the value of the device in the future.
Click to expand...
Click to collapse
after the reports of some apparently burning even when off, you'd have to be a pretty serious collector..
They very well can catch fire when off.
talk is now that charging rates are problem.... software updates would fix
Before the recall, if your device caught fire, everyone's focus was on Samsung and how they put out a defective phone. If you keep it and it catches fire, everyone will wonder why the hell you kept a $700+ phone when you knew the risks. If you're looking for your 15 minutes of fame, you'll have it. That and third degree burns.
I know that people are saying that it is only 8 phones out of all that they sold and that is a small amount. That's true, but that's 8 phones over a short period of time, and it would have kept happening. Samsung's actions were smart because what would have happened if the phone had killed someone or had burned someone's house down with their entire family in it?
You'll be keeping a phone that will have no support from the manufacturer and no support from any of the carriers. You'll be keeping a phone that you cannot take on an airplane. You'll be keeping a phone that might be blocked by your carrier. You'll be keeping a phone that will never receive another update, except maybe to disable it.
I understand the desire to keep the device, I really do. It was the only phone that I was seriously considering purchasing when my contract came up for renewal. Now that it's not an option, I'm going to ride it out with my Note 4, because there is no other phone on the horizon that looks to be worth having.
I was all set to do the Note 7 (currently have the Note 4) when my trade-in period kicked in. Haven't done it soon enough, and now can't do it because my carrier won't sell them anymore due to the recall. I was disappointed, and still am, hearing everyone say how great a phone it is. I originally was thinking, "maybe the wireless charging feature is at fault" but apparently there's more to it than that, if the phone is catching fire/exploding whilst off. So, hoping that Samsung will figure out the problems, and a "Note 8" will be forthcoming that corrects all the issues - but I'm not expecting anyone to jump into the next Note with both feet right away (including me).
To those wanting to keep the Note 7, I would say that due to the official recall, I wouldn't expect ANY ongoing support from Samsung, nor any software updates from Samsung or your carrier. My gut feeling is that since Samsung wants ALL the phones back, they won't support any that are still in the field after the recall notice. It's going to be like a dead phone.
I would have kept my Note 7. But I'm afraid they will bring out new updates sabotaging slowly the phone. Like Oculus removing support, or the Update limiting the battery to 60%.
Even though I used Package Blocker to avoid that Update, or I know I can use other App to compensate the absence of Oculus support, there's a truth you can escape:
If you decide to keep your Note 7, you will have to fight for it every day. Avoiding Updates, having to root your phone, not being able to use it in a plane, seeing apps removing support and having to find new ones...
And that's not even Half of it!
Remember... Your phone may explode at any time. This brings constant fear and mandatory extra precautions as "not being able to charge your phone without supervision" or "having to turn off your phone when sleeping", or even or "note being able to entrust your phone to people around you in fear of hurting them".
So it's a no brainer guys. As much as you love your phone, and are happy with it. You will return it.
nomailx said:
I would have kept my Note 7. But I'm afraid they will bring out new updates sabotaging slowly the phone. Like Oculus removing support, or the Update limiting the battery to 60%.
Even though I used Package Blocker to avoid that Update, or I know I can use other App to compensate the absence of Oculus support, there's a truth you can escape:
If you decide to keep your Note 7, you will have to fight for it every day. Avoiding Updates, having to root your phone, not being able to use it in a plane, seeing apps removing support and having to find new ones...
And that's not even Half of it!
Remember... Your phone may explode at any time. This brings constant fear and mandatory extra precautions as "not being able to charge your phone without supervision" or "having to turn off your phone when sleeping", or even or "note being able to entrust your phone to people around you in fear of hurting them".
So it's a no brainer guys. As much as you love your phone, and are happy with it. You will return it.
Click to expand...
Click to collapse
well said.
I thought about risking it too. Samsung sold how many units? Assume 4 million globally, and i lost track of how many units exploded? Let's assume 100
100/4,000,000, or 1/40,000 is a pretty slim chance of having any issues. And having a phone nobody else has is pretty cool
but one thing came to mind. Samsung will no longer release software updates for this phone. So $900 you paid for a flagship phone has no future software updates. No custom rom will be released because nobody has it anymore. You will be stuck with an old tech pretty soon. and to be honest, the note 7 is really buggy/laggy. That is fine/acceptable if I can expect future fixes for existing issues, but not if I have to endure it for the life of this phone
I was thinking of keeping mine until they released Nougat on the S7E. Assuming it doesn't get released for the N7, that will be the only incentive big enough to lose the spen which I use all the time. Another possible option would be if they offered a 128G N5.. But I have 128G of my 256G SD already used, and with a lot of Oculus use, quite a lot of the internal 64G used too (Gear VR stuff all ends up on internal memory), so would need to do some serious declutter to drop back to 128G...
Sent from my SM-N930F using Tapatalk
I thought I was over this yesterday but today I put away all my cases and it bummed me out again big time. Loved this phone.
Sent from my iPhone using Tapatalk
Samsung's recall process here in my country is a pain to a point that returning the unit for recall is more hassle than keeping it + the risks. Hahaha
Now that money (refund) is involved, recall process pain will double.
Don't turn it in yet. Samsung has NOT completed their investigation yet AND they CAN NOT replicate the battery failure. There are other things that samsung wouldn't test that could attribute to issues with the phone. #1: Cheap third party USB-C Cables. These were found to be the cause of damage to MANY USB-C Devices because they weren't wired correctly. #2: Failed rooting attempts where the software could have been compromised. #3: other forms of user tampering. The fact of the matter that out of the replacement units SEVEN out of 4 million total phones sold world wide (0.000125%) exploded. Pre-replacement, 35 exploded out of that 4 million. (0.000875%).
So, both combined, the chance of your phone exploding is 0.00105%, and that fits well into the number of people who could have lost their charging cable and bought a cheap, badly wired USB-C cable (which have been known to make OTHER DEVICES malfunction, blow out and explode).
The pictures of the note 7's that have blown up show that they literally created enough heat to melt GLASS. When you hit temperatures that high you can't hold the phone, yet the ONLY VIDEO of a note 7 supposedly exploding shows a woman HOLDING IT IN HER HAND for an extended period of time WHILE IT IS SMOKING. I work with electronics and lithium ion batteries all the time. When those things explode, sparks come out of one of the ends and they get TOO HOT TO CONTINUE HOLDING.
PhoenixJedi said:
Don't turn it in yet. Samsung has NOT completed their investigation....
Click to expand...
Click to collapse
well said, bloody well said mate, some good figures and logic applied is always better than unknown fear.
Got my Daydream VR today, man phone got so hot it scared me silly.
It was so hot, I turned it off and place it under a desktop fan.
The merge VR that I bought for $17.00 at a pawn shop, heats up the phone but nothing like the Google daydream does.
This needs to be addressed by Google asap.
Although the phone warns you on screen it is overheating. Eventually we will see failures related to thermal stress.
Just curious, where are you located, and how did you order the headset? I'm in Chicago, and I submitted my rebate to receive the headset through VZW on 10/20. I got confirmation that my rebate was approved on 10/30, but the rebate site didn't have any details other than that it was accepted and I should receive the rebate within the next 30 days; no tracking # for shipping, or even confirmation on where my order is.
I'm curious for the people who are receiving their Daydream View if they got it through the Play Store rebate, VZW rebate, or if they bought the headset from the Play Store directly.
I preordered it thru best buy and got it yesterday.
Sent from my Pixel XL using XDA-Developers mobile app
humdrum2009 said:
Got my Daydream VR today, man phone got so hot it scared me silly.
It was so hot, I turned it off and place it under a desktop fan.
The merge VR that I bought for $17.00 at a pawn shop, heats up the phone but nothing like the Google daydream does.
This needs to be addressed by Google asap.
Although the phone warns you on screen it is overheating. Eventually we will see failures related to thermal stress.
Click to expand...
Click to collapse
Do you have your Pixel in a case inside the headset? Are you charging it while using the headset? Both can contribute to the phone heating up.
No,its not charging just trying apps out.
When I googled it I found several post about the heat issue.
It gets hot enough to warm your hands in freezing weather.
What app can I use, to record temperature while I'm using the headset?
Considering the stress testing results of the phone's thermal efficiency I find this really surprising.
Has anyone got their Free VR from Google for Pre-Ordering? I have gotten the phone but not the code for redemption.
bryantheawesome said:
Considering the stress testing results of the phone's thermal efficiency I find this really surprising.
Click to expand...
Click to collapse
I'm not too surprised. You're putting the phone in a fabric cover with little air circulation and putting it under a heavy load. The fabric will act as an insulator just like your clothes do, and the heavy load will generate heat.
Sent from my Pixel XL
Well I'm sure they weren't testing these phones with VR in commercial coolers and calling it A-OK. If that's the case VR is an utterly useless gimmick.
Only reason I'd use it is to watch movies with a cinema like experience which I imagine would be really cool. Outside of that I won't use it anyhow.
they were showing it off on the BBC and one of their comments said it saved you money as it heated your room while using it. so it does seem they are getting hot in it, will be interesting to hear from google on it.
Belimawr said:
they were showing it off on the BBC and one of their comments said it saved you money as it heated your room while using it. so it does seem they are getting hot in it, will be interesting to hear from google on it.
Click to expand...
Click to collapse
Lol,, they are right this thing is warm.
Has to get at least 104 degrees minimum
It gets very hot but I haven't seen a overheat message. I used it the first time in a OtterBox commuter and obviously couldn't tell how hot it was but no overheat message.
I later read about the heat issues so started taking the case off to help with cooling. As far as the above mentioned fabric acting as insulation.... The phone sits in plastic with little bumpers that touch the phone so there is a little air gap all around the phone.
You want to see a hot phone? Pop a 6p in the daydream and give it a go for a couple minutes, haha.
Sent from my Pixel XL using Tapatalk
My note 7 would get very hot when I used the gear VR, it was never hot any other time. VR just puts a real demanding load on everything.
I've tried just holding the Pixel XL against the VR Headset and leaving the flap down.
Seems to keep temperature down better.
Watched about 5 to 6 movie trailers in 4K and 360.
Ended up on a phone call after about 30 min of use. Phone was only warm to the touch.
First time using daydream and I got the warning message after about 20 minutes (flap up)
Anyone else tried running it with the back of phone completely exposed? (pretty sure no one wants to hold their phone up for extended periods of time )
Well with my headset I got it 3 days ago and when I first got it I used it for periods of about 20 to 30 mins mostly at the time messing around getting used to it. I noticed my pixel get worm and I figured that must be because I was using multiple apps including games(games are kinda what I figured caused the heat) but I was wrong. Tonight I noticed googles deal on movies rentals for $1 for black Friday so I figured why not try using it with my headset. I got 53 mins into my movie and a box popped up on my screen saying something about the heat and it would need to lower performance. It's kind of an issue when you can't even watch a movie with out it having heat issues.
hello
i am trying to rung the daydream kit on another phone, but it prompts me to update the google vr services (and i can't do it because
the playstore says : incompatible phone)
could one of you check what daydream & google vr service version is installed on your pixel please ?
thank you
ingeras said:
hello
i am trying to rung the daydream kit on another phone, but it prompts me to update the google vr services (and i can't do it because
the playstore says : incompatible phone)
could one of you check what daydream & google vr service version is installed on your pixel please ?
thank you
Click to expand...
Click to collapse
Pretty sure Google has to whitelist the phone somewhere.
See attached.
tiny4579 said:
Pretty sure Google has to whitelist the phone somewhere.
See attached.
Click to expand...
Click to collapse
Would it be possible to edit the build prop to show your phone is a pixel?
Sent from my Pixel XL using XDA-Developers mobile app
i edited the build to make it look like a pixel, but it's not enough
someone said that qualcom vr sdk is used in some library, not sure if it's true
but if that's the case you need a qualcom 64b cpu (snapdragon 8xx)
Anyone ever notice their phone getting hot and shutting down features or even turning off? I know this might be kinda extreme... My 6 pro has been shutting down all sorts of things just to cool the phone and eventually shutting off. This has been happening while I'm in a sauna after working out with the lowest brightness on even. But my Note 10 plus never even mentioned anything to me ever even with full brightness. Thanks for the help
It happened to me once with a Galaxy S7 but it was in a heatwave that said I read on forums that several users complained about an overheating problem on the pixel 6.
As the chip is made in partnership with Samsung and it is well known that exynos chips overheat other than waiting for software upgrades or sending it back there is nothing that can be done.
stalls said:
My 6 pro has been shutting down [...] while I'm in a sauna.
Click to expand...
Click to collapse
stalls said:
But my Note 10 plus never even mentioned anything to me ever even with full brightness. Thanks for the help
Click to expand...
Click to collapse
Interesting that your Note 10 Plus works in a sauna-environment. I would definitely call that an extreme situation where no phones needs to properly work, after all we are talking about an ambient temperature of ~ 65°C to 90°C, that's much hotter than even a desert. Most commercial products only operate up until 70° Celsius, Industrial usually up to 85°, Military ones even higher.
Personally I would never/have never taken my phone inside a sauna out of fear it might get damaged, after all it's a thousand dollar product. Treating it with care and caution is usually a wise choice, if longevity is of any concern.
Most smartphone (and desktop) processors can only take about ~100 Degrees Celsius (internal, chip temperature), before they throttle down into the abyss and try to cool down (to prevent permanent damage). But if they are in a sauna... there is no cooling down, lol. Afterall they lack a dedicated fan. As an example: It's a situation comparable with your ambient room temperature in the summer - if you have 30° Celsius in your room, but outside it's 40°, your room of course will not cool down, but heat up even more. ESPECIALLY not if you have several heaters on (= processor, display, et cetera).
That's why it's quite the achievement of your Note 10 to properly function in that kind of situation, that seems like a well-balanced phone in terms of heat/cooling. Props to Samsung in that case.
According to several reports in this forum, Tensor can get quite toasty, even in a normal environment. It shutting down in a sauna does not surprise me. There's probably nothing that you can do here, expect switch the phone or hope for a Google firmware update that lowers the coreclock.
I haven't had any overheating. I think the very first day when I was setting up the phone and restoring from my cloud backup it got a little warm, but mine hasn't overheated at all or shut down anything. I am probably not pushing the envelope of what any phone could handle, however.
Haven't witnessed any overheating on my unit.
Never had this happen on any of my recent phones including my Note 10 plus and my buddy has a new 20 Samsung as well.. No problems for them or anyone else with their iphones and a few others while they are in sauna as well.. even my samsung ear buds murder this thing lol
NOTE TO ALL POTENTIAL 6 OR 6P BUYERS: this is not a common phenomenon. Just want to put that out there.
I use GSAM bettery monitor (with the ADB mods) and it works great to watch the temp. Once or maybe twice it got warm (107F) when I was backing up the entire unit to my NAS (or vice versa). Ever since it gets warmer when I use it more, and then cooler when I don't.
stalls said:
Anyone ever notice their phone getting hot and shutting down features or even turning off? I know this might be kinda extreme... My 6 pro has been shutting down all sorts of things just to cool the phone and eventually shutting off. This has been happening while I'm in a sauna after working out with the lowest brightness on even. But my Note 10 plus never even mentioned anything to me ever even with full brightness. Thanks for the help
Click to expand...
Click to collapse
I think you answered your own question buddy... The temperature in the sauna ranges typically between 60oC to 95oC. Your Pixel phone is designed to operate up to 45oC at extreme situations.
I'm afraid the problem lies with the owner in your case, not the device itself.
A Sauna?! A SAUNA?? Did I read that right? I .... I .... I just don't understand. And when my sister "washes" her Galaxy S20 under the tap, the first thing she says: "Samsung says it's OK! The phone is Waterproof and Heat Proof and Mud Proof!" ... ok the last two things are false but every galaxy owner I've come across thinks their phone can be used in a shower, hmmm....
Again... I knew I would catch some crap for posting this.. but I'm trying to figure out why most and yes I said most phones do not have a problem including my old note 10+ and also my other friends phones and random people as well..
My Note would be full brightness and wouldn't even really feel hot. Warm yes and it would continue to work just perfect.. I even tried to put my 6 pro in battery saver mode which shuts down cores and it still could not last 5 mins at the lowest brightness.. My Note in performance mode and full brightness would last the full 25+ minutes I would be in there.
Looking for advice or answers. I've stated comparisons with the same scenarios with two completely different phones of my own along with others. One works great and another does not..