Hi guys... I am hoping someone can assist. I am struggling to access the volte option on my S20 Ultra.
Going via apps > connections > mobile networks no option is there.
But when using the Samsung Band Selection app and selecting the more network settings option, i am taken to screen with that option.
When i try accessing service mode via *#2683662# it just brings up a blank screen.
Is there anything I can check or do ?
unlocking voi lte
In some cases only the phone company can unlock it. In Australia, if your phone is not locked to one telco, the option does not appear. Telstra automatically enable it, but Optus had to be asked to unlock it from their end. Check with your teco.
Hi,
I bought my S20 Ultra from the online Samsung Store (Europe).
I don't have the VoLTE option in the menus. But I do have the VoLTE connectivity while on calls, no action was needed.
I know that for my provider, VoLTE has to be enabled from the provider's side in case of first activation (new contract with new SIM or passing from non-VoLTE device to a compatible device).
So try making a call if you're still on 4G, then you're OK.
If it doesn't work, try contacting your provider's customer service, maybe it needs an action from their side.
Related
Hi All,
This is my first sammy and I got it from Hong Kong but for use in the UK. I need to enable wifi calling forcefully as there is no menu option anywhere and the three wifi calling app doesn't work on dula sim phones. I previously turned on wifi calling on another dual sim phone by forcing carrier settings on the oneplus through a dialer secret menu. Is there something similar for the sammy?
Thanks
Hi folks,
I recently bought an Active Watch 2 and already have a Vodafone UK mobile account to which I added the One Number service.
I've discovered that on my watch while on 4G, I cannot make or receive phone calls.
There is definitely a data connection there, as I can send a text message or use the Internet browser app to view a website.
What happens is I dial a number, I get 2 beeps and then a Call Ended message. I've spent over 10 hours on the phone/chat to Vodafone trying to get this resolved to no avail. I've done a number of resets, SIM swaps etc.
This morning I noticed on the watch under Settings in the Phone app, that there is an option for "Preferred Number for Calls" which is greyed out and set to 'Watch'. I'm sure at one point when I first got the watch I was able to select Phone or Watch. Could this have something to do with it? Is the VF network blocking the call because the watch is trying to phone from the One Number secondary number instead of my contract phone number ?
Any help appreciated!
Hey there.
I have the exact same problem myself, my carrier is o2 and have an Active2 LTE.
Set everything up through the esim QR Code. I am the £5 data per month, and yet am unable to make or receive phone calls through LTE / Wi-Fi. No issues though with data and messaging.
It occasionally worked when I first set it up a couple of months ago, but since the latest Tizen update to 5.0 something, there is no option under 'remote connection' in the Galaxy Wearable app to make/receive calls. When testing my original Galaxy Watch out, the call option is there and it is on Tizen 4.0 and I am able to make WiFi calls.
At first I thought the issue was with o2 but am now thinking it is related to Samsung services. Via Bluetooth the Active2 works fine with call functionality but through WiFi/lte, nothing. The odd issue as well, is that, when testing through LTE on the watch it remotely connects very briefly to the phone when attempting the call but then the phone automatically disconnects from remote dialling.
I would say that it is definitely software related, I also have tried all troubleshooting issues and more with no luck.
Hey there. Have you managed to get a fix for this?
I have been in contact with both o2 and Samaunf on this very issue and Samsung are saying to send it in for repairs. I am very dubious though that it is a hardware issue, rather software related.
Hi I have now got both a galaxy watch and a galaxy watch3 here in the UK to now work stand alone on a pay as you go ESIM and wondered if some of my findings may help.....
First the Galaxy Watch i bought second hand on an auction site
it had been on EE in the UK and when i first loaded an esim on it I could not make calls or connect to the network...
I looked under settings connections mobile networks only to find that there was no option to select 3g / 3g4g mode ....
Hence the unit was setup only to connect via 4g data ....by default ....and so would only send Voice calls over LTE ...and hence when i changed the ESIM from EE yo Vodafone I could not make calls or SMS ...and only had emergency calls over vodafone if i was in a 4g service area with no ability to search for or connect to 3g
So I downloaded OXX versions of the firmware instead of OXA for the UK ...and i got the earliest version i could find.
Then loaded it onto the watch ... then I checked the CSC and EE where using a non BTU CSC code so first...
I changed the CSC to BTU so I could support non EE ESIMs
Next I Uploaded an ESIM from Vodafone via Galaxy Wear on a samsung phone over a bluetooth link after first activating
the esim test feature of wear app to enable QT code scanning to load the ESIM.
The OXX firmware activated the 3g 3g-4g section option under settings connections mobile networks so i could enable 4g/3g auto selection .....then the watch could find and connect to 3g or 4g networks and make voice calls and send / recieve sms.
then I put the watch into firmware download mode to install OXA firmware ...and it was an the oldest version i could find
the watch rebooted and so i now had OXA firmware with the 3g-3g/4g toggle still present under settings.
checked it was on 3g-4g auto selection.
then I enabled Dexv mode and made sure the CSC was still on BTU for generic UK ....it wasnt it had changed so I reset it to BTU
then I upgraded the firmware to the latest version via wear app ...
So end up with a generic BTU UK CSC with the latest Firmware BUT with the 3g/4g selection option under mobile networks.
with another service providers ESIM installed 3g/4g to auto select and it all works fine.
hence myadvice is if you dont have 3g/4g then the watch may be locked to 4g ONLY and VOLTE as its only mode with the CDC set to something generic EE for example...
Hope this is of assistance as many conplain that the watch wont work stand alone for voice calls or sms properly
my days of time and many esim tests until i got 3g support and 3g-4g auto load lead mr to think that the watch is often
locked to 4g data and VOLTE only ....
I now have done this on watch and watch 3 models with full sucess stand alone pay as you go esims ....with the watch fully stand alone...working like a normal cell phone ....with esim service with a different provider to the sim in my samsung phone
comment please .... hope that helps
Hi. My problem is different from this. I can make and receive calls from My Active2 LTE and I can also send text messages. However, I cannot receive text messages. Basically I bought this watch to rely on this for calls and messages and this got totally disappointed me.
Any advise on how we can receive text messages?
I have had this problem too. The issue is in phone settings. Go to ADVANCED FEATURES and turn on ALLOW CALLS ON OTHER DEVICES also turn on mobile data in this setting.
I just bought a used Verizon S20+ that is unlocked. When I put in a visible sim (or cricket) it doesn't seem to want to connect to their network. In settings I can change from Global to LTE/utms etc and when selecting Visible it just says registering on network and never finishes. I reset the network settings, but to no avail.
The sim is provisioned and works in other unlocked phones so I know it's something specific to this one.
I'm on EE UK but the preferred network type setting doesn't appear to be present in SIM options?
It appears that some providers suck hard and don't want to allow you to switch networks. That's not a phone thing-y, it's a provider thing-y. Which means that your phone will of course still change networks, but only if the "higher" one is not available, ergo your phone will only connect to 4G, if 5G is not available - if the 5G connection is bad, that will probably cause problems for you, because your phone will probably not want to connect to 4G automatically.
I can easily switch preferred network types
Settings -> Network & Speed -> SIMs -> (scroll down, between 4G Calling & Carrier settings version) -> Preferred network type (5G, 4G, 3G, 2G).
It that's not available, your network carrier sucks. No more to say here.
I'd suggest you either switch providers, or contact your provider to see if they are willing to change this. It's definitely on their end, cuz people like me can change the settings easily.
cd993 said:
I'm on EE UK but the preferred network type setting doesn't appear to be present in SIM options?
Click to expand...
Click to collapse
You may be able to change preferred network type with *#*#4636#*#* dialer code.
cd993 said:
I'm on EE UK but the preferred network type setting doesn't appear to be present in SIM options?
Click to expand...
Click to collapse
EE (& BT Mobile) hide the menu.
Morgrain said:
It appears that some providers suck hard and don't want to allow you to switch networks. That's not a phone thing-y, it's a provider thing-y. Which means that your phone will of course still change networks, but only if the "higher" one is not available, ergo your phone will only connect to 4G, if 5G is not available - if the 5G connection is bad, that will probably cause problems for you, because your phone will probably not want to connect to 4G automatically.
I can easily switch preferred network types
Settings -> Network & Speed -> SIMs -> (scroll down, between 4G Calling & Carrier settings version) -> Preferred network type (5G, 4G, 3G, 2G).
It that's not available, your network carrier sucks. No more to say here.
I'd suggest you either switch providers, or contact your provider to see if they are willing to change this. It's definitely on their end, cuz people like me can change the settings easily.
Click to expand...
Click to collapse
Or you could just make sure Adaptive Connectivity is enabled and not worry about it.
You would have to drag me away from EE (BT Mobile) screaming and kicking given the coverage and speeds they have, to say they suck over one menu option missing is absolutely laughable.
cd993 said:
I'm on EE UK but the preferred network type setting doesn't appear to be present in SIM options?
Click to expand...
Click to collapse
When the Note 20 first came out a lot of carriers wouldn't let you change network type but there's an app in the play store that was working on the notes.
Force 4G/5G Only - Apps on Google Play
Lock your phone to 4G/5G mode or VoLTE network
play.google.com
ggrant3876 said:
When the Note 20 first came out a lot of carriers wouldn't let you change network type but there's an app in the play store that was working on the notes.
Force 4G/5G Only - Apps on Google Play
Lock your phone to 4G/5G mode or VoLTE network
play.google.com
Click to expand...
Click to collapse
Crashes or alternately just disappeared for me when I click on the first option "4G LTE with only one SIM". Reported the crash. Thanks, though. Maybe they'll update it.
An alternative to the dialer code is to boot into safe mode, and the preferred network type setting will appear in: Settings -> Network & internet -> SIMs between Data warning & limit and Carrier settings version (at least it does on my Google Fi Pixel 6 Pro).
I'm using Iqoo 9 5g and I'm in Oman now... Here I'm not able to use volte service... I inserted same sim in other phones and volte working perfectly... Anybody knows what to do...?
It could be because the carrier settings currently is use dont permit use of VoLTE, you can check and update them.
Go to Settings and then select More and Mobile Networks, now select Carrier Settings and then Update Profile, this should update the latest carrier settings to your device if they are available.
Note this method varies from phone to phone so try sifting through your phones setttings to find the appropriate setting.
Every thing I tried but no use... I contacted Iqoo customer care the are telling thy only support in india..
well it seems there OS does not have the carrier settings to suppoprt VoLTE of your current carrier.