Galaxy s20 Ultra so Mic druing Snapchat and Whatsapp calls - Samsung Galaxy S20 / S20+ / S20 Ultra Questions &

Hi i got the galaxy s20 ultra and when i start a Video or Just Voicecall with Snapchat or Whatsapp the other side cant hear me...
I reinstalled both apps and also checked the app premissions for mic etc.
Pls help i dont want to reset my phone

TheJokerArtZ said:
Hi i got the galaxy s20 ultra and when i start a Video or Just Voicecall with Snapchat or Whatsapp the other side cant hear me...
I reinstalled both apps and also checked the app premissions for mic etc.
Pls help i dont want to reset my phone
Click to expand...
Click to collapse
I have this exact same issue. The other side can hear me but the there is a lot of noise. But this doesn't happen on the stock dialer app. My best guess is that this is because whatsapp is unable to make use of both the microphones for noice cancellation

zeetherocker said:
I have this exact same issue. The other side can hear me but the there is a lot of noise. But this doesn't happen on the stock dialer app. My best guess is that this is because whatsapp is unable to make use of both the microphones for noice cancellation
Click to expand...
Click to collapse
Hi the problem just fixed itself... After a few weeks

TheJokerArtZ said:
Hi the problem just fixed itself... After a few weeks
Click to expand...
Click to collapse
Damn. I wish I could say the same. My whatsapp calls are still bad when I use loudspeaker. The other person can't hear me at all when the phones placed on a phone holder vertically. Hopefully mine gets fixed too

could be the network issue on either you or the other side.

i dont think so. Bcs it happends randomly...

Related

Microphone not working anymore

Hello everyone,
the microphone of my Note II does not really work anymore.
When on an active phone call, the other phone does not hear anything, only a minimal staitc which is pretty normal.
Also voice recording does not record anything.
The only working audio I get is when using the camcorder to shoot a video.
Here it seems also a lot quiter than it was before.
Restarting the phone does not help at all.
Did anyone else have that problem before?
My last idea would be to do a hard reset and hope for the best...
Best regards.
whitemusketeer said:
Hello everyone,
the microphone of my Note II does not really work anymore.
When on an active phone call, the other phone does not hear anything, only a minimal staitc which is pretty normal.
Also voice recording does not record anything.
The only working audio I get is when using the camcorder to shoot a video.
Here it seems also a lot quiter than it was before.
Restarting the phone does not help at all.
Did anyone else have that problem before?
My last idea would be to do a hard reset and hope for the best...
Best regards.
Click to expand...
Click to collapse
how about using ung headset? can the other line hear you? try using voice recorder and see if you can record your voice. if so, then it's a hardware issue. time to visit your sammy service center.
what happened before you lost it?
Hi,
Hope you are not keeping your little finger over the mic, covering it up.
Cheers!!!

Call Sound Quality

Hello,
the sound quality is very bad. The strange thing is, the problem occurs only using the phone app. I am using the stock phone app.
Any idea? I need help. All other things are working but I can't use the phone to make calls. It sounds like distortion ... . Already the sound during ringing has the problem.
The problem only occurs with the internal front speaker. No problem if I use the rear loudspeaker or headphones.
Is there a wait to solve the problem?
Call Sample
Hello,
here is an call sample. I know the quality is not perfekt beacause of the notebook fan. I call another phone and after ringing the mailbox of the called person starts. Especially at the end were the mailbox voice occurs the problem is very clear. It is nearly impossible to understand what is said.
Is this the normal sound of the internal speaker (front)?
http://www.atannert.de/Call.mp3
fatxdad said:
Is this the normal sound of the internal speaker?
Click to expand...
Click to collapse
of course not.
Hello,
thanks for the answer. Found the following thread.
forum.xda-developers.com/showthread.php?t=1617333
Strange thing I am also using this phone in Europe. I am quite sure the problem is not a hardware problem. Because if I use the phone with VoIP service app, the speaker just works ok.
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
soadzoor said:
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
Click to expand...
Click to collapse
First of the time after buying I didn't use the phone for calling. With Skype I will try again. Also the VOIP test. How did you manage the repair? With ATT or Samsung?
Its not only because of the time. Also because of the money for transport and repair.
Thanks for answering and help!

Callee: very bad audio when calling

Recently I have been getting very bad sound when calling someone.
I can hear the callee perfectly but they can barely hear me, I sound like a 'fish in the water' or with a very big 'echo'.
This has been the case after updating to Lollipop.
Hi,
i have the same issue...
i cant use the handsfree or microphone as listeners report they can hardly hear me....all since the lollipop update...
any ideas ?
Devenda said:
Recently I have been getting very bad sound when calling someone.
I can hear the callee perfectly but they can barely hear me, I sound like a 'fish in the water' or with a very big 'echo'.
This has been the case after updating to Lollipop.
Click to expand...
Click to collapse
I Am Assuming you are using Stock Lollipop FW from Sony
Head to Settings>Call
Enable Microphone Noise Suppression, Set the Equalizer to Bright and enable the Speaker Voice Enhancement
Also make sure you are on Max Volume when In-calls
Revontheus said:
I Am Assuming you are using Stock Lollipop FW from Sony
Head to Settings>Call
Enable Microphone Noise Suppression, Set the Equalizer to Bright and enable the Speaker Voice Enhancement
Also make sure you are on Max Volume when In-calls
Click to expand...
Click to collapse
The only setting I changed is the equalizer, ill wait for when it go's bad again...
Hi @Devenda did you get a solution to this problem? Bugs me
bumjrah said:
Hi @Devenda did you get a solution to this problem? Bugs me
Click to expand...
Click to collapse
Nope, I only tried the solution suggested above, I have yet to encounter the problem again.
I just tried same thing with equalizer. I will see if this will work. @Devenda, any news since 2 days ago?
marius.a said:
I just tried same thing with equalizer. I will see if this will work. @Devenda, any news since 2 days ago?
Click to expand...
Click to collapse
Nope, still stable, I tested it but the audio was clear.
Problem is that this issue comes and go's randomly, so all I can do at this moment is wait...
None of the suggestions described worked for me. This bugged me so much I was forced to run to RR rom.. Problem solved but I miss Sony's great battery life ??
I have the same problem.
Only the equaliser was different (normal), I've changed it to bright and will see.
Don't you think it is a problem with radio reception ? I'm not sure but I think I have not the same number of bars than before. I haven't got an other 4G phone to compare.
Equaliser doesn't work for me.
I have changed prefered network, it was 4g prefered. I've changed to 3g. It seems to be working.
Can somebody try ?
I solved my problem during the calls when i unchecked the improvement of voice
If you have tried all the other options and still not working but you have v4a sound mod installed, this might help - http://forum.xda-developers.com/sony-xperia-z1-compact/help/viper4android-deactivates-mic-t3124764
I had same problem after update to lollipop and try everything mentioned before and nothing helped. Then I low down speaker volume ( volume key down) while call is active and that worked for me. I suppose that lollipop have some problem with duplexer. Level of sound in speaker is litle low but at least caller can understand me normally.
Devenda said:
Recently I have been getting very bad sound when calling someone.
I can hear the callee perfectly but they can barely hear me, I sound like a 'fish in the water' or with a very big 'echo'.
This has been the case after updating to Lollipop.
Click to expand...
Click to collapse
Greetings, I hope you are fine.
I'll just let you know my experience with that, I had a similar one to yours. Instead my voice was stuttering and ghostly, like something came out of Paranormal activities. xD
The only solution I found to this was that it was a problem with the hardware itself, IE. the mic of your phone. Maybe you wanna give your phone to the warranty company and see what they say about it. In my case, they fixed it and it's working fine now.
I hope I helped
Yours.

Volume reduces significantly if video calls interrupted by cell phone calls

Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Update to open beta 3
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
ej8989 said:
Update to open beta 3
Click to expand...
Click to collapse
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
ram4ufriends said:
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
Click to expand...
Click to collapse
It did not :crying:
amrut24 said:
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
Click to expand...
Click to collapse
ej8989 said:
BUG: Phone speakers won't work after video calling
Device: Oneplus 7T on 10.0.9HD65AA
How to reproduce:
1. Video call using facebook messenger or similar app
2. Play music or video thru speakers, they won't work
3. Restart phone, speaker will work again
*note: there is a faint sound coming from the earpiece, like when you're calling someone
Already reported this to OnePlus. Very frustrating bug.
Click to expand...
Click to collapse
My problem could be this bug that u reported. Did they reply back to you?
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
amrut24 said:
My problem could be this bug that u reported. Did they reply back to you?
Click to expand...
Click to collapse
Open Beta 3 fixed it for me. I came from Stable 10.0.9.
amrut24 said:
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
Click to expand...
Click to collapse
After installing AOSP on the 7T, this continues to happen with Microsoft Teams meetings when I have speaker enabled, receive a phone call and decline it, and it switches automatically to earpiece.
The solution of switching to earpiece in Teams and then back to speaker fixes it. All without disconnecting from the meeting.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
amrut24 said:
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
Click to expand...
Click to collapse
You're welcome. It's more of a workaround because it seems audio routing is just wonky in Android. I'm not sure if iOS does this but I can test that later with wife's phone.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
Yep! Same here, MS Teams meeting, BT headset, dropped incoming call to voicemail and meeting volume became inaudible, so I had to drop and reconnect. Very inconvenient, especially because I was the meeting's host. I will try to switch audio device in Teams next time, kudos for that!

S20U exynos speaker sound crackling

Wonder anyone have the same problem as mine.
My speaker produce crackling sound when in call or when watching youtube.
Actually all apps that produce sound.
However after restart, problem gone.
But will come back after awhile.
*#0*# test speaker, no issues.
So i gather might be software issue.
Anyone have the same problem or remedy?
altizzz said:
Wonder anyone have the same problem as mine.
My speaker produce crackling sound when in call or when watching youtube.
Actually all apps that produce sound.
However after restart, problem gone.
But will come back after awhile.
*#0*# test speaker, no issues.
So i gather might be software issue.
Anyone have the same problem or remedy?
Click to expand...
Click to collapse
Did you try lowering the volume to see if it still cracks? Is it on all YouTube videos or just some.
Sent from my SM-G985F using Tapatalk
vash_h said:
Did you try lowering the volume to see if it still cracks? Is it on all YouTube videos or just some.
Click to expand...
Click to collapse
It happens with whatsapp call, samsung music player, anything that project sound. Even with lower volume. After reboot the crackling will go away.
Also notice that it happens more often if battery is in optimized or lower mode. Very weird.
This happend with my device as well, i got a replacement from Samsung.
raahult said:
This happend with my device as well, i got a replacement from Samsung.
Click to expand...
Click to collapse
How old is your unit when you get it changed?
Are they able to finf out the issue?
The sound quality is bad in this phone. I had a s20u with both speakers crackling during phone calls, whatsapp calls, skype calls etc and also when certain youtube videos are played (for example piano tunes) there is buzz/crackle from earpiece speaker. I tested my speakers too from *#0*# but there was no issue then.. the sound was crystal clear from both the speakers. Got it replaced and bought a new s20 ultra but this one have the same issue. Will sell it in next few months and switch back to Apple.
altizzz said:
How old is your unit when you get it changed?
Are they able to finf out the issue?
Click to expand...
Click to collapse
It was just a day old and yes the crackling sound was clearly audible on high volume.

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