A couple hours ago, the AFTV wouldn't play any Prime video and would just hang on the Netflix screen with the loading icon. Fairly certain it was on 51.1.1.0_user_511070220. Definitely 51.1.1.0. This was rooted with updates turned off using the adbFire app and a few Amazon URLs blocked in my router's access restrictions. After rebooting the AFTV a couple times, I read that a lot of solutions online were to delete the Prime/Netflix apps' data/cache. That didn't fix it. So then I followed the next common step and deauthorized the account. This is where the AFTV starting going crazy. After putting the user/pass back in, it started very quickly flashing between the "Authorizing Your Device" screen and the "Could not connect screen." A lot of button mashing broke the loop but every time I entered the user/pass, the loop would begin again. Hard and soft rebooting had no effect. Turning off the router (running AdvancedTomato) access restriction didn't help. I even used adbFire to very temporarily re-enable updates. Still no access.
I figured that this was a sign I should protect my root better. It may have been a mistake, but I decided to try and install Clockwork recovery. I left the "pm disable com.amazon.dcp" from adbFire enabled. So Amazon updates were still blocked. I downgraded to 51.1.0.2_user_510058520 kinda not realizing that this would kill my root and maybe also not realizing that Clockwork would need root to install.
I now have the same exact problem as before. I am stuck on the registration page and cannot sign in. It either says that the "sign in failed" or that the "connection was lost." At least on this earlier firmware, it doesn't seem to get stuck on the flashing loop between those two screens. There is some new weirdness where it seems to be pressing buttons on its own somehow. The text entry menu will disappear as if I closed it. And then when I select it again, it's in a broken format with all the keyboard buttons there, but the input field names missing.
I have verified that the current firmware is 51.1.0.2_user_510058520 with "grep fingerprint /system/build.prop".
I am 99% sure that nothing else from amazon is blocked besides "pm disable com.amazon.dcp", which I'm now unable to turn on again as I don't have root. adbFire says that "Amazon updates are off". I thought that this was reset by a downgrade? I can't think of anything else to check. I used to use dnsmasq to block three Amazon URLs before I found AdvancedTomato's Access Restriction but dnsmasq is empty and the rule in Access Restriction is deleted.
I am 99% sure I never edited my AFTV's hosts file. I just did "adb pull /system/etc/hosts" and all it has in it is "127.0.0.1 localhost".
Is there anything else I should check?
Just tried it again this morning. After every "sign in failed," if I let it sit on the failed screen with the keyboard where it wants me to enter user/pass again and touch nothing for 5-10 seconds, it will suddenly close that keyboard pop up and then immediately reopen it -- except it will be broken in that it's missing all the labels for fields like "Enter email here".
?
If you have Amazon.dcp disabled then remove all the blocked sites from the router and boot it up and see if you get connected. Maybe a site you have blocked is the issue
{ParanoiA} said:
If you have Amazon.dcp disabled then remove all the blocked sites from the router and boot it up and see if you get connected. Maybe a site you have blocked is the issue
Click to expand...
Click to collapse
I don't know where the router block could be. The rule in Access Restrictions is deleted and the Dnsmasq field is empty. I'm going to try using a cell phone hot spot to register it. Probably won't change anything but I can at least rule out the router as a problem.
i have just got a amazon fire booted up i already had an account so signed in nothing happens
then tried to setup new account had email saying registered but when i enter password etc does nothing throws you back to the beginning
any help appreciated
I've signed in to countless of Amazon Fire TV's without any issues before. I recommend you try and access those accounts on computer first, to be sure you are using the proper credentials. Once you can confirm you have the correct credentials, try again on the AFTV.
If you had special character \ it may not work (credit to AFTVnews). If you're on wifi, try a direct connection.
One other option is go to Amazon website de-register your device and restart the process.
My father in law died last weekend and we don't know the pincode of his stock Nexus 5X. We can access his Google account and we know the pincode of his sim card. I hope someone can help us out to get access to his phone. Things we've tried:
- The vingerprint reader was setup but we've tried a lot of possible pins. We've tried his vinger yesterday but because of the attempts the pin is also required now.
- With a pattern lock you'll get a possibility to unlock through the Google account password after some attempts but his phone was secured with a vingerprint and/or pincode. Only the delay between attempts get increased, currently 16 minutes between them.
- The lock option from https://www.google.com/android/devicemanager, but because there is already a pin lock it doesn't work. The pin doesn't change.
- I've tried to access the phone through ADB, booted into the recovery but "adb devices" doesn't see the phone. When I choose to "install update through adb" I see the devices with "adb devices" but I can't use "adb shell", only sideloading works.
- Installing a custom recovery could work but the bootloader is locked, when I unlock it a full wipe will be performed so we still can't access the data.
- From the Play store in the browser on my Mac I've installed the androidlost.com app on the phone, but the app needs to be opened once before it can be used.
- A rubber ducky could help us out, but I don't have one and the time between attempts get increased and increased... it would take weeks, months or years to unlock.
What other possibilities do I have?
First sorry for your lost!
Second, i don´t know for sure, but maybe get the phone to the store where you bought it and explain the situation, maybe they will give a correct advice or like you said the phone is registed in google ( device manager) maybe if you contact them they will help you with that ( the problem is they probably will take a long time to reply or don´t reply at all) or wait for a more expert user than me here in xda,
again, sorry for your lost and hope you solve this problem,
cheers
If the phone was rooted with a recovery installed, YES, you could delete the passcode files and get into it, without root/recovery, you cannot get into it without the password, that is the point of encryption and passwords and all that jazz.... Yes there is probably a way for some high level hacker to do it but good luck finding that.... If you just want to be able to USE the phone, do a factory reset from recovery....
Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here: https://www.apkmirror.com/apk/google-inc/google-play-services-android-tv/
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Hi,
good finding... I think, the old play services do have problems, when 2FA is disabled...
[email protected]
Bl4ckX said:
Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here:
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Click to expand...
Click to collapse
I have to thank you a lot @Bl4ckX !
I had the same problem for a few days and I'm not familiar with adb so I didn't try your way but it worked perfectly on my model 50puh6400/88
I just adapted it a bit since sideload wasn't available (I'm not sure why)
I choosed the command
Code:
adb install xxxxxxx.apk
to install some file explorer and then I managed to install the last Google service using my usb key.
I hope my alternative method can help some and I thank you again a lot for this inspiration !
Hi,
you both do not activated 2-Factor-Authentication in your Google Account, right?
https://tpvcrmplus.force.com/Philip...account-on-a-Philips-TV-Android-L?language=en
[email protected]
@Toengel
Indeed it wasn't activated on my account and I wasn't aware of this method.
I'll try it if I'm stuck again someday.
Thanks
Toengel said:
Hi,
good finding... I think, the old play services do have problems, when 2FA is disabled...
[email protected]
Click to expand...
Click to collapse
Thank you so much.
I have enabled 2FA and finally I can log in on my account using old Philips TV PUS7150/12
I was trying to fix this in the last 3 days, after I did factory reset.
Thank you, one more time.
Bl4ckX said:
Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here: https://www.apkmirror.com/apk/google-inc/google-play-services-android-tv/
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Click to expand...
Click to collapse
Any walkthrou on this... Trying to follow but I totally have no idea where I can find the developer options and enable debugging.
Hi,
you need to press OK 7x on the build number in the INFO menu.
[email protected]
Hi, i did the first 4 points of this guide..but i can't install the apk! First question: the apk must be on my pc or in my smart tv?
Second question (the apk is on my pc): is correct this command "adb sideload -rC:\Desktop\GooglePlayService.apk" (i renamed the apk downloaded below in GooglePlayService)? It appears this message
Hi,
you missed a blank after -r
-r C:\
[email protected]
if I use -r*space*C.\path file, promt doesn't recognize the command.
If I don't use -r, now it appear this (I'm trying to install alternatively es-file-explorer but the message is the same)
Hi, I hope somebody can offer some advice. I have a similar problem to the OP. My TV is a 48PFT5500 with Android 5.1.1, last updated on 13 July 2018 which is the last version avilable from Philips. But now I can no longer log into Google Play Store. When I enter my username and password, it says my username or password is not correct. I have tried many times. I can log into my Google account without problems from other devices, so I know I am using the correct credentials.
After reading this thread, I guess I need to update the Play Services app. But obviously I cannot do this directly from the Play Store because I cannot log into it from the TV. Also, I cannot find any type of File Manager app on the TV, so I cannot even install the Play Store app from a USB drive, nor can I install a File Manager app.
Also I tried switching on two-step verification on my Google account, but this made no difference.
I tried clearing the Play Services app cache on the TV, but it did not help.
I switched on the Developer options and allowed unknown sources and USB debugging, then I tried to connect with adb over wifi. But it doesn't work, adb says "No connection could be made because the target machine actively refused it". No message is displayed on the TV to accept the incoming connection.
Maybe there is another way to connect the pc to the TV with a USB cable ... maybe with a type-A to type-A (male to male)? Would that cause a problem due to both devices trying to output 5V over the cable? (Also I don't have such a cable at present.)
Please, any useful suggestions would be much appreciated.
on every reboot(tv) I had to toggle usb debugging off and then on again for adb connect to work, perhaps you can try that. but I had slightly different error, just saying unable to connect.
android_slave said:
Hi, I hope somebody can offer some advice. I have a similar problem to the OP. My TV is a 48PFT5500 with Android 5.1.1, last updated on 13 July 2018 which is the last version avilable from Philips. But now I can no longer log into Google Play Store. When I enter my username and password, it says my username or password is not correct. I have tried many times. I can log into my Google account without problems from other devices, so I know I am using the correct credentials.
After reading this thread, I guess I need to update the Play Services app. But obviously I cannot do this directly from the Play Store because I cannot log into it from the TV. Also, I cannot find any type of File Manager app on the TV, so I cannot even install the Play Store app from a USB drive, nor can I install a File Manager app.
Also I tried switching on two-step verification on my Google account, but this made no difference.
I tried clearing the Play Services app cache on the TV, but it did not help.
I switched on the Developer options and allowed unknown sources and USB debugging, then I tried to connect with adb over wifi. But it doesn't work, adb says "No connection could be made because the target machine actively refused it". No message is displayed on the TV to accept the incoming connection.
Maybe there is another way to connect the pc to the TV with a USB cable ... maybe with a type-A to type-A (male to male)? Would that cause a problem due to both devices trying to output 5V over the cable? (Also I don't have such a cable at present.)
Please, any useful suggestions would be much appreciated.
Click to expand...
Click to collapse
Hi man, i have the same TV and had the same problem. To fix this you have to unplug the TV and try 1 or two times. I did everything by Wi-Fi, after reading your post i purchased the USB cable but was not necessary.
I did this way:
1 opened cmd or powershell runned as administrator
2 runned adb connect xxxxx (IP address of TV)
3 accepted on the TV pop-up the connection
4 downloaded google service apk from apk mirror
5 used adb install -r xxxxx (location googleservic.apk dowloaded)
It worked! I tried in first attempt sideload -r but didn't worked. You have to use the command "install -r" to reinstall google service.
hi guys, i have a 55put6400 with the same problem, which version of the play services should i download, v7 or v8?
I did not understand how to use the adb install-r command, where do I find the apk file downloaded in the pc?
thank you
Hi,
you can also try:
- reinstall TV
- short install TV with network connection
- wait 1-2 hours (TV is on) and do not press any key
- TV should download the latest Google services in the background
[email protected]
unfortunately the tv has been turned on much more than an hour and does not update the play services, i will update it manually shortly
edit thanks for the explanation, I updated the services and everything works.
Toengel said:
zdravo
dobar nalaz... mislim da stari play servisi imaju problem kada je 2FA onemogućen..
Click to expand...
Click to collapse
Toengel said:
zdravo
dobar nalaz... mislim da stari play servisi imaju problema kada je 2FA onemogućen...
[email protected]
Click to expand...
Click to collapse
šta je 2FA i kako da ga omogućim jer na PHILIPS tv imam ovaj problem sa prijavom na nalog?
HI,
2FA = 2 factor authentication - you need to set this up in your Google Account.
Turn on 2-Step Verification - Computer - Google Account Help
With 2-Step Verification, also called two-factor authentication, you can add an extra layer of security to your account in case your password is stolen. After you set up 2-Step Verification, you can s
support.google.com
[email protected]
2 step verification is on but I still can't login to PHILIPS android tv showing email error and google account password