help please - Fire TV Q&A, Help & Troubleshooting

i have just got a amazon fire booted up i already had an account so signed in nothing happens
then tried to setup new account had email saying registered but when i enter password etc does nothing throws you back to the beginning
any help appreciated

I've signed in to countless of Amazon Fire TV's without any issues before. I recommend you try and access those accounts on computer first, to be sure you are using the proper credentials. Once you can confirm you have the correct credentials, try again on the AFTV.

If you had special character \ it may not work (credit to AFTVnews). If you're on wifi, try a direct connection.
One other option is go to Amazon website de-register your device and restart the process.

Related

[Q] Skip Amazon fire tv registration

Hi all,
I had recently attended a Qualcomm developer conference in San Francisco and they had given an Amazon Fire TV to the attendees. But the problem is that from my home in India, I'm unable to even register the device.
I created an account on Amazon.com with a US address, but it still fails to sign in.
I tried proxy dns services like unlocator and dns4me, but no luck.
Without registering the device I cannot access any menu items , hence no way to enable adb debugging.
My goal is to turn the AFTV into a media centre box / android tv using xbmc and google play store.
Is there a way to skip the registration and enable full access either by -
1. Somehow going to fastboot mode and flashing a pre-rooted image (is that available) ?
2. Or going to recovery mode and adb sideloading a update-zip file which removes the registration hurdle ?
Any help is greatly appreciated.
I dont want a black brick near my TV which does nothing
muteX023 said:
Hi all,
I had recently attended a Qualcomm developer conference in San Francisco and they had given an Amazon Fire TV to the attendees. But the problem is that from my home in India, I'm unable to even register the device.
I created an account on Amazon.com with a US address, but it still fails to sign in.
I tried proxy dns services like unlocator and dns4me, but no luck.
Without registering the device I cannot access any menu items , hence no way to enable adb debugging.
My goal is to turn the AFTV into a media centre box / android tv using xbmc and google play store.
Is there a way to skip the registration and enable full access either by -
1. Somehow going to fastboot mode and flashing a pre-rooted image (is that available) ?
2. Or going to recovery mode and adb sideloading a update-zip file which removes the registration hurdle ?
Any help is greatly appreciated.
I dont want a black brick near my TV which does nothing
Click to expand...
Click to collapse
Short answer is you'll probably need a US or Germany based VPN. Long answer is fastboot is useless because they prevent everything with a locked bootloader. And recovery is useless because ADB over USB doesn't work. Even if you were able to flash rooted builds, you still need to be able to get through registration.
Thanks. Will try the vpn route.
But just out of curiosity, how do I get to fastboot mode?
I know how to enter recovery mode by using the keyboard
alt+prtscrn+i method. Is there any similar key combination
to get to fastboot? Also, i have used the 'fastboot unlock' cmd
to unlock bootloaders before, but of course it will ask for a
password. Does any one know the unlock pwd for AFTV?
Its a long shot, I know.

New Fire TV 4K - blocked Updateserver via Router - won't skip update and go to setup

Hey guys,
I just received a brand new Fire TV 4K. I want to prevent my device from updating to the newest version, so that I can get root easily. However, when I use the following guide in order to skip the initial update procedure it continues to show me the error message instead of jumping to the registration screen. I set up my router to block the domains according to the guide and I turn of my Wi-Fi router the moment "connection succesful" appears on the screen. Any ideas how to fix this? Or does the method do not work if the Fire TV is shipped with the latest firmware?
Guide: http://www.aftvnews.com/how-to-complete-the-fire-tv-stick-initial-setup-without-updating/
wohltat said:
Hey guys,
I just received a brand new Fire TV 4K. I want to prevent my device from updating to the newest version, so that I can get root easily. However, when I use the following guide in order to skip the initial update procedure it continues to show me the error message instead of jumping to the registration screen. I set up my router to block the domains according to the guide and I turn of my Wi-Fi router the moment "connection succesful" appears on the screen. Any ideas how to fix this? Or does the method do not work if the Fire TV is shipped with the latest firmware?
Guide: http://www.aftvnews.com/how-to-complete-the-fire-tv-stick-initial-setup-without-updating/
Click to expand...
Click to collapse
i had the exact issue with my fire stick, it's on 5.0.5
after about 100 tries i was about to return it to the store
i went to try it one more time and took it out of the bag and plugged it in again ,it booted up and went straight to checking for updates without asking me to configure the network settings
so i quickly unplugged my modem from my router and it finally went to the registration screen
now i do not know if this thing remember the DNS /network settings i am guessing that it does not since it usually asks you to reconfigure them every time it is powered on prior to completing the setup
i guess it at least remembered the network and password , but i don't know about the DNS settings
it was not the 1st time it booted up and went straight to checking for updates without me configuring DNS settings , but the other few times it also failed to go to the registration screen, i am thinking that this FW has a block that detects if a proxy or open DNS is being used and then refuses to go to registration if it is,
my guess is that when it rebooted that time with out me going to advanced and entering open DNS settings
that it got through to amazon servers and that is what made the FW finally let me go to registration, also forgot to mention that it was downloading an update, but i was able to stop it in time and block the updates with ADB
so i did manage to prevent the update in the end
my guess is that the 1st step in that guide is the problem ,
my guess is that using open DNS to block amazon servers will make it impossible to get to the registration screen on the newer FW's ,at least on 5.0.5
you could always try to do the guide without blocking amazon servers using open DNS
and be really quick to unplug it after you get past registration , then just enable ABD and unknown apps and disconnect your modem from your router and connect to it and block updates via ADB
gdroid666 said:
i had the exact issue with my fire stick, it's on 5.0.5
after about 100 tries i was about to return it to the store
i went to try it one more time and took it out of the bag and plugged it in again ,it booted up and went straight to checking for updates without asking me to configure the network settings
so i quickly unplugged my modem from my router and it finally went to the registration screen
now i do not know if this thing remember the DNS /network settings i am guessing that it does not since it usually asks you to reconfigure them every time it is powered on prior to completing the setup
i guess it at least remembered the network and password , but i don't know about the DNS settings
it was not the 1st time it booted up and went straight to checking for updates without me configuring DNS settings , but the other few times it also failed to go to the registration screen, i am thinking that this FW has a block that detects if a proxy or open DNS is being used and then refuses to go to registration if it is,
my guess is that when it rebooted that time with out me going to advanced and entering open DNS settings
that it got through to amazon servers and that is what made the FW finally let me go to registration, also forgot to mention that it was downloading an update, but i was able to stop it in time and block the updates with ADB
so i did manage to prevent the update in the end
my guess is that the 1st step in that guide is the problem ,
my guess is that using open DNS to block amazon servers will make it impossible to get to the registration screen on the newer FW's ,at least on 5.0.5
you could always try to do the guide without blocking amazon servers using open DNS
and be really quick to unplug it after you get past registration , then just enable ABD and unknown apps and disconnect your modem from your router and connect to it and block updates via ADB
Click to expand...
Click to collapse
Thanks for the reply. However, it does not help me much. I did not block updates via Open DNS but via settings in my router.
For those you do not understand the problem, I created a short video: https://gaming.youtube.com/watch?v=vt2ntBk4K-M&feature=share
After the update error message, I should setup the Wi-Fi again and when the message "you are connected" appears, I have to turn off the router. This is what I do. However, the Fire TV does not skip to serach for updates and does not go straigth to registration.
wohltat said:
Thanks for the reply. However, it does not help me much. I did not block updates via Open DNS but via settings in my router.
For those you do not understand the problem, I created a short video: https://gaming.youtube.com/watch?v=vt2ntBk4K-M&feature=share
After the update error message, I should setup the Wi-Fi again and when the message "you are connected" appears, I have to turn off the router. This is what I do. However, the Fire TV does not skip to serach for updates and does not go straigth to registration.
Click to expand...
Click to collapse
well mine was hanging on checking for updates for like an hour and would never go to the registration screen, just back to the error screen .
ok you are not using open DNS ,but you are still blocking amazon servers, i think it may be that the new FW will not give you the registration screen until it gets an amazon server and connects to it
or it may have some other method of detecting that we are trying to block domains, be it through open DNS or our routers
or it could just be a huge coincidence that it worked for me when i did not configure the open DNS settings, but i i tried it literally over 100 times with open DNS and it would never go past the error screen
i might have tried it like 3 or 4 times without setting up open DNS and blocking the servers and it still would not go past the error screen, but that one time it worked i did not enter the open DNS settings
you can keep on trying and report back if it works with the domains blocked in your router, but if you get to a point where you give up like i did then you can try it without blocking the domains and see if it will go to the registration screen

This device was reset to continue sign in with a google account

Hey guys
A hard factory reset was made about a week ago and this message did not occur.
Another hard factory reset was made yesterday and when the prompt to login to google account shows up it says "This device was reset to continue sign in with a google account that was previously synced on this device".
I can login with my google account, but due to the device being used in a EMM setup I need to enter a different account.
Found a post on the oneplus official forum with the same problem and a link with a solution, but it's for Oneplus 2 so I don't know if the provided solution will work on the 5t. It involves using a OTG datacable with pendrive or micro sd card, which I do not have, and samsung bypass google verify apk download . Google "missingtricks bypass google account verification" for the procedure.
Currently sign ups on the oneplus forum is not working either so it's not possible to ask there.
Tell me if that solution will work or another solution that works please
Thanks
So you do not have the credentials to the Google account that was previously using the phone?

FireTV Stick 2 Stuck in Login Screen

Hi, I installed twrp today and restarted my FTV, now I am supposed to login with my amazon account, but when I try it says that there is a problem with the email and password combination, I tried it many times, and also tried to add a 2FA code at the end of my password. unfortunately usb debugging is disabled because of a factory reset I did. So, can anybody think of a workaround? Maybe is there a way to boot to twrp without using adb?
https://forum.xda-developers.com/showpost.php?p=79032383&postcount=3
sudo ./boot-recovery.sh

Philips 40PUK6400/12 - Unable to sign into Google Account

Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here: https://www.apkmirror.com/apk/google-inc/google-play-services-android-tv/
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Hi,
good finding... I think, the old play services do have problems, when 2FA is disabled...
[email protected]
Bl4ckX said:
Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here:
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Click to expand...
Click to collapse
I have to thank you a lot @Bl4ckX !
I had the same problem for a few days and I'm not familiar with adb so I didn't try your way but it worked perfectly on my model 50puh6400/88
I just adapted it a bit since sideload wasn't available (I'm not sure why)
I choosed the command
Code:
adb install xxxxxxx.apk
to install some file explorer and then I managed to install the last Google service using my usb key.
I hope my alternative method can help some and I thank you again a lot for this inspiration !
Hi,
you both do not activated 2-Factor-Authentication in your Google Account, right?
https://tpvcrmplus.force.com/Philip...account-on-a-Philips-TV-Android-L?language=en
[email protected]
@Toengel
Indeed it wasn't activated on my account and I wasn't aware of this method.
I'll try it if I'm stuck again someday.
Thanks
Toengel said:
Hi,
good finding... I think, the old play services do have problems, when 2FA is disabled...
[email protected]
Click to expand...
Click to collapse
Thank you so much.
I have enabled 2FA and finally I can log in on my account using old Philips TV PUS7150/12
I was trying to fix this in the last 3 days, after I did factory reset.
Thank you, one more time.
Bl4ckX said:
Hi XDA-Developers,
my brother gave me his Philips 40PUK6400/12 to replace my old bedroom tv.
It's an older modell from around 2015 that runs Android 5.1.1.
After factory resetting the tv I am unable to sign in with my Google account. I always receive an error stating my username/password combination is incorrect. This happens during initial setup as well as when I try to open the play store. So far I have tried to to multiple factory resets and to use the wipe tool for Philips Android TVs. After entering my credentials I even get an email informing me that a new device has signed into my account, but the TV doesn't seem to log in.
My brother has also removed the TV from his Google account but this also didn't help.
Any ideas how I might be able to sign into my account?
Edit:
I was able to solve this. It is related to the stock Google Play Services on the TV being too old after a factory reset. In case anyone else has issues with signing into their account on an older Android TV, here is how to solve this:
1. Enable developer options and enable debugging
2. Allow unknown apps in security settings
3. Download the latest Android TV Google Play services apk here: https://www.apkmirror.com/apk/google-inc/google-play-services-android-tv/
4. Connect to your tv: adb connect x.x.x.x (put in your tv's IP adress which you can find in the network settings) - you will receive a notification on your tv which you'll have to accept.
5. Use ADB to sideload the play services apk to your TV: adb sideload -r C:\path\to\your\file.apk
Now you should be able to sign into your account again. You might get a force close of the Play Store on the first start but everything should work on the second attempt.
Click to expand...
Click to collapse
Any walkthrou on this... Trying to follow but I totally have no idea where I can find the developer options and enable debugging.
Hi,
you need to press OK 7x on the build number in the INFO menu.
[email protected]
Hi, i did the first 4 points of this guide..but i can't install the apk! First question: the apk must be on my pc or in my smart tv?
Second question (the apk is on my pc): is correct this command "adb sideload -rC:\Desktop\GooglePlayService.apk" (i renamed the apk downloaded below in GooglePlayService)? It appears this message
Hi,
you missed a blank after -r
-r C:\
[email protected]
if I use -r*space*C.\path file, promt doesn't recognize the command.
If I don't use -r, now it appear this (I'm trying to install alternatively es-file-explorer but the message is the same)
Hi, I hope somebody can offer some advice. I have a similar problem to the OP. My TV is a 48PFT5500 with Android 5.1.1, last updated on 13 July 2018 which is the last version avilable from Philips. But now I can no longer log into Google Play Store. When I enter my username and password, it says my username or password is not correct. I have tried many times. I can log into my Google account without problems from other devices, so I know I am using the correct credentials.
After reading this thread, I guess I need to update the Play Services app. But obviously I cannot do this directly from the Play Store because I cannot log into it from the TV. Also, I cannot find any type of File Manager app on the TV, so I cannot even install the Play Store app from a USB drive, nor can I install a File Manager app.
Also I tried switching on two-step verification on my Google account, but this made no difference.
I tried clearing the Play Services app cache on the TV, but it did not help.
I switched on the Developer options and allowed unknown sources and USB debugging, then I tried to connect with adb over wifi. But it doesn't work, adb says "No connection could be made because the target machine actively refused it". No message is displayed on the TV to accept the incoming connection.
Maybe there is another way to connect the pc to the TV with a USB cable ... maybe with a type-A to type-A (male to male)? Would that cause a problem due to both devices trying to output 5V over the cable? (Also I don't have such a cable at present.)
Please, any useful suggestions would be much appreciated.
on every reboot(tv) I had to toggle usb debugging off and then on again for adb connect to work, perhaps you can try that. but I had slightly different error, just saying unable to connect.
android_slave said:
Hi, I hope somebody can offer some advice. I have a similar problem to the OP. My TV is a 48PFT5500 with Android 5.1.1, last updated on 13 July 2018 which is the last version avilable from Philips. But now I can no longer log into Google Play Store. When I enter my username and password, it says my username or password is not correct. I have tried many times. I can log into my Google account without problems from other devices, so I know I am using the correct credentials.
After reading this thread, I guess I need to update the Play Services app. But obviously I cannot do this directly from the Play Store because I cannot log into it from the TV. Also, I cannot find any type of File Manager app on the TV, so I cannot even install the Play Store app from a USB drive, nor can I install a File Manager app.
Also I tried switching on two-step verification on my Google account, but this made no difference.
I tried clearing the Play Services app cache on the TV, but it did not help.
I switched on the Developer options and allowed unknown sources and USB debugging, then I tried to connect with adb over wifi. But it doesn't work, adb says "No connection could be made because the target machine actively refused it". No message is displayed on the TV to accept the incoming connection.
Maybe there is another way to connect the pc to the TV with a USB cable ... maybe with a type-A to type-A (male to male)? Would that cause a problem due to both devices trying to output 5V over the cable? (Also I don't have such a cable at present.)
Please, any useful suggestions would be much appreciated.
Click to expand...
Click to collapse
Hi man, i have the same TV and had the same problem. To fix this you have to unplug the TV and try 1 or two times. I did everything by Wi-Fi, after reading your post i purchased the USB cable but was not necessary.
I did this way:
1 opened cmd or powershell runned as administrator
2 runned adb connect xxxxx (IP address of TV)
3 accepted on the TV pop-up the connection
4 downloaded google service apk from apk mirror
5 used adb install -r xxxxx (location googleservic.apk dowloaded)
It worked! I tried in first attempt sideload -r but didn't worked. You have to use the command "install -r" to reinstall google service.
hi guys, i have a 55put6400 with the same problem, which version of the play services should i download, v7 or v8?
I did not understand how to use the adb install-r command, where do I find the apk file downloaded in the pc?
thank you
Hi,
you can also try:
- reinstall TV
- short install TV with network connection
- wait 1-2 hours (TV is on) and do not press any key
- TV should download the latest Google services in the background
[email protected]
unfortunately the tv has been turned on much more than an hour and does not update the play services, i will update it manually shortly
edit thanks for the explanation, I updated the services and everything works.
Toengel said:
zdravo
dobar nalaz... mislim da stari play servisi imaju problem kada je 2FA onemogućen..
Click to expand...
Click to collapse
Toengel said:
zdravo
dobar nalaz... mislim da stari play servisi imaju problema kada je 2FA onemogućen...
[email protected]
Click to expand...
Click to collapse
šta je 2FA i kako da ga omogućim jer na PHILIPS tv imam ovaj problem sa prijavom na nalog?
HI,
2FA = 2 factor authentication - you need to set this up in your Google Account.
Turn on 2-Step Verification - Computer - Google Account Help
With 2-Step Verification, also called two-factor authentication, you can add an extra layer of security to your account in case your password is stolen. After you set up 2-Step Verification, you can s
support.google.com
[email protected]
2 step verification is on but I still can't login to PHILIPS android tv showing email error and google account password

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