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I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??
Nope. I have yet to find where in /data the password is stored, and none of the devs I've talked to know, either. Your only choice is to wipe the phone.
Is the phone rooted (slim chance, I suspect)? If so, would restoring a nand backup work? Just thinking out loud......
Try reseting the Google password online.
https://www.google.com/accounts/recovery
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
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Click to collapse
Well if she ever manages to remember the password or answer to her security question she'll get her contacts back. Tell her to take some more vitamin B, helps with memory lol.
Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
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Click to collapse
tell her to buy an iphone... stupid people everywhere love em
I would prefer that this question remain unanswered. I'm not calling the OP a criminal, but this is exactly what I would do if I just stole a phone that was locked.
I don't want the ability to defeat the security of my phone to be easily accessible.
If someone is stupid enough to forget thier gmail password, the answer to their security question, and allow their kids to set a lock should not be using a smart phone. Just reset her phone and she can start over.
Tazdeviloo7 said:
I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??
Click to expand...
Click to collapse
Sounds like complete bull**** to me............I'm just sayin'
pirish1 said:
Sounds like complete bull**** to me............I'm just sayin'
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Click to collapse
I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.
maxomus said:
I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.
Click to expand...
Click to collapse
Just wanted to interject here, and say we get at least 1 or 2 customers a week who this happens to. They'll get their phone in a store where the rep sets their Gmail up for them, or they're rushed through the process in store, and forget the info.
Our internal support system doesn't get into EVERY SINGLE THING that can happen, or will give "official" solutions to things. I have OFTEN referred to third party sites to fix issues, so I don't doubt this guy for a second.
edit: This is all from within a retail store, as a rep or in-store technician, I'm not sure if phone tech support would refer to a site such as this, but in the store we exhaust every resource we can.
Found a flaw in my evos security. Maybe is just mine or froyo. My patern security lock opens with any patern I input right after a boot or battery pull. This happens with every custom froyo rom I try. I tried fresh, cyanogen, omj, and damagecontrol. Sometimes it dosnt do it but if I do a fast random swipe of any pattern it opens. I'm in the process of making a video.......help fear for my security!
Found flaw. Titanium backup. The app is great and all and I love it. The problem is that titanium backs up my patern and I guess thers a certain flaw or conflicts when the backup and the original security interact. I fix this by making a new pattern or re entering the patern. But is alot less troubling by just not backing up HTC screen lock
sent from my EVO
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
i work with a guy that has a hero and was drunk playing with phone and set a lock pattern. he doesn't know his gmail password either and had to go to sprint store and have it reset. lost contacts.
I say that you buy a google phone, you should be a google customer with an account. to be so stupid you forget your password is just lame. to buy a device for cool factor and not know how to use it is stupid. there should be a smart test required before someone is allowed to purchase a smartphone.
OP, make your customers download lookout from market. it saves contacts, and make them use an email they already use on daily basis and have the password the same as the password for their sprint account. then if they forget password, it is same as their account with same email provided with account.
Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
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Click to collapse
I know, and everyone in my store knows there's no way around it... we don't post to forums asking, but we do read forums for info... but I've used forums to solve several issues on phones that probably goes against policies, like using JL Commander on Blackberries, installing .cab files on WinMo phones to fix small registry issues, etc. Sometimes you gotta do what you gotta do to make the customer happy... but no, I nor anyone I've worked with have POSTED, just read.
if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen
Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
Click to expand...
Click to collapse
If there was a way to agree more, I would. I work in retail/wholesale and people amaze me every day at how stupid they are. I work at a tire store that shares a building with a collision shop. I can't tell you how many people have walked in and asked for an estimate on collision repair. I mean seriously, we've got frickin tires EVERYWHERE!
Sent from my FROYO'D EVO using xda app
So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.
unCoRrUpTeD said:
if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen
Click to expand...
Click to collapse
Just guessing...since you are working with /data, you would not need root. Or at least not nand unlocked. I don't believe data is a protected directory.
Nice trick BTW...
Sent from my PC36100 using XDA App
jpwhre said:
So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.
Click to expand...
Click to collapse
The thing is that this information can be found by anyone or you could do a master reset and would still be able to use the phone. I just put this up there because people were saying there was no way to get around this stuff and there are. In no way do I condone using this info for illegal or dishonest use.
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
Click to expand...
Click to collapse
Did you install Wavesecure or lookout? If so, they let you track the phone etc...
If you use 2-factor gmail login, you can disable the one-time password that your google account uses.
But without Wavesecure or equivalent, you can't really track the number, unless your network can (and most won't do it, citing "data protection" even when you own the phone).
Stupid laws like this mean technical precautions are best. WaveSecure and other such apps can even GPS locate the phone
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
agentfazexx said:
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
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Click to collapse
While I couldn't condone that, having a GPS position of your device does have many uses, including directing the relevant law enforcement personnel to them, or indeed anyone else who happened to be in possession of the GPL location
I strongly recommend everyone uses some form of tracking app on their phone. There's free and open source ones available...
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
oh oh?
sorry dude very bad for you. change your password from gmail and save the contacts
CocoaGoddess said:
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
Click to expand...
Click to collapse
Ooh smart I forgot about that. Lookout won't do that unfortunately, as you need to set up an account of sorts...
/me wishes you could VNC into your droid phone via google's cloud to phone system, thus negating the issue of NAT.
I wonder... there MUST be an app that allows you to install an app to the phone, that somehow conveys location to you, without entering info on the device...
If not, perhaps we need to work out a way? The issue is how to tell it who to email... Or...
/me sees an idea emerging...
How about an app allowing you to locate phone AFTER it was stolen, without needing to set anything up?
There is!
It's called Plan B (I can't post the link because I'm too noob on this forum, just search the market)
but the market won't let me install it on any phone, I don't know why
my phone wasent stolen but i always thought if it was that they could just use my card info that is stored and buy any apps they wanted my mom uses my captivate now and for the love of god i cant fig out how to take my info out and replace it with hers when i go to add account it still want let hers add any suggestions
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
Click to expand...
Click to collapse
Where can I read on the market which operator is being used on my stolen phone?
So as the title says, I have a family member who recently passed away over the weekend. The family is trying to access his phone for any pictures and videos of him with everyone. As of right now, we don't have any info about his Google account info. We're afraid to keep trying passwords in case it ends up wiping the data after a certain number of tries. I tried using Dr. Fone but the unlock software doesn't support this phone. Not sure what to do from here but I thought you guys might be able to help. Thanks, guys.
perhaps contact the local police to inquire if they have the capability to unlock the phone? They will probably require that you prove your relationship to the deceased which I don't think anyone on this forum could do. It's not that I don't believe you, but any creeper/theif/etc could say the same thing.
GL and sorry for your loss.
Sorry for your loss. If he had 2 step verification where you can send a text message to his cell phone #, you could do a Sim swap, pop the Sim in a phone that you have access to. Trigger the 2 step verification for forgot password and it might work.
Sent from my Pixel 2 XL using Tapatalk
I'm so sorry for your loss, and Hope you'd recover the content without much of a hassle.
Good Luck!
You can force a factory reset...that will delete apps and texts and any unsaved pics from texts will be deleted....BUT....it will not delete any pics taken by the cam and saved to the phone.
Good luck and sorry for your lost.
Was he logged into Gmail on a computer? Could possibly go to Google Photos and check for backed up photos and videos.
Sent from my Pixel 2 XL using Tapatalk
sorry for your loss, I hope you can recover the photos.
1st: was already mentioned. sim swap
2nd: Try to sign into their google account. If you know their gmail (you should be able to figure this out pretty easily) and know them pretty well you can probably guess their password especially if you can remember an "old" password they've used because people are creatures of habit and reuse the same or variations of the same passwords for years. Or you can do the "forgot password" option
3rd have the legal rep ask google.
Google lets third parties request the content from a deceased user's account, but this must be requested by the deceased person's legal representative. The legal representative must upload a copy of their government-issued ID and a copy of the death certificate. Even then, there's no guarantee the legal representative will gain access.
If this works, the legal representative would be able to access data from the deceased user's Drive, Gmail, Blogger, Google+, Google Photos, YouTube and other services. But again, if the deceased user didn't back up any photos in the first place, getting into the cloud backup won't do any good.
https://support.google.com/accounts/troubleshooter/6357590?hl=en#ts=6357650
4th: okay, this one is a little macabre and you said password but I have 2 methods to get into mine so I figure I'd say it......sigh.............somehow before the funeral 1) find a way to be alone with your relative and see if either of their index fingerprints will work to unlock the phone OR 2) I GUESS you COULD ask the funeral director to unlock their phone using their fingerprints but I'm not sure how agreeable they'd be on that one.. Look, I know it's creepy but if the photos/vids are important then......sigh.....damn it sounds even more eff'd up reading it than it did in my head. Okay, sorry, I'll stop now....
good luck
First of all, I'm sorry for your loss...
I have some inquiries, and then a suggestion...
First, do you know if the former owner had "unlocked" or "rooted" the phone/device? When you turn the device on, is there a warning in the powering up process that "warns" about having an "unlocked bootloader"?
If it is unlocked and/or rooted, there are more/further options that can be done, but only if it is in this "state"...
And as for my suggestion...
You might be aware of how Apple and iPhones/iPads have a sort of "find my iphone" or "find my device" type of connection and protocol on their devices... I've personally used the "Android"/Google version (called Android Device Manager [or ADM for short]) of this to find the last location of my phone and to also ring it. But I have also noticed that they (Google) are constantly evolving it and later added a "lock" option. So, taking it a step further, I checked if there was possibly an "unlock" option; and there is! Again, I personally have never used it and do not know much about it. After some cursory reading, there are certain criteria that has to have been met while the original owner was using the phone; but if, by some amazing circumstance or miracle, things have been set up properly (and you know the deceased google account information/login), there's a good chance you might be able to get the phone unlocked. You can find the information all about this here: https://one.comodo.com/blog/itsm/unlock-your-android-device-using-android-device-manager.php
One additional thought I just thought of while writing this, along the lines of talking to Google and explaining the situation, even if you don't have the google account information/login, you might be able to obtain that information from them if the situation is explained and they have protocols for this type of situation.
Again, I'm sorry for your loss, and I hope this helps. Good luck to you...
OK guys and gals I have a unique situation. I have both a pattern lock and finger print lock on my Fold 3. I just changed my pattern and now forgot it. I know I know I am idiot but I can unlock the screen with my finger print but since I forgot the pattern I can not reset it. I have tried at least 10 times to get into the setting to change the pattern it no luck. Can you guys help me? Again I can open with finger print but can not unlock by pattern. Any help is GREATLY appreciated in advance!
I think you have to factory reset it.
Techvir said:
I think you have to factory reset it.
Click to expand...
Click to collapse
If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
OJsakila said:
If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
Click to expand...
Click to collapse
Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
Jake.S said:
Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
Click to expand...
Click to collapse
Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
OJsakila said:
Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
Click to expand...
Click to collapse
Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
Jake.S said:
Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
Click to expand...
Click to collapse
lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
OJsakila said:
lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
Click to expand...
Click to collapse
It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
Jake.S said:
It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
Click to expand...
Click to collapse
There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
jeromepearce said:
There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
Click to expand...
Click to collapse
Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
Jake.S said:
Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
Click to expand...
Click to collapse
They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
jeromepearce said:
They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
Click to expand...
Click to collapse
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
Click to expand...
Click to collapse
Great information here. Strange how a Google account is the ONLY thing that can wiggle its way so far into a device that Google themselves say there is no way around getting rid of it thru a "FACTORY RESET." hmm seems a little intrusive. But whatever..
O
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
Click to expand...
Click to collapse
OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
jeromepearce said:
OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
Click to expand...
Click to collapse
OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
jeromepearce said:
OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
Click to expand...
Click to collapse
If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
Jake.S said:
If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
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My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
jeromepearce said:
My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
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I don't think you understood, soft reset does not wipe accounts. While factory reset does but then it's locked to old Google account and requires activation. While soft reset don't since account is still there on the device
fastfed said:
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
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You don't need to have any security set up on your phone if you don't want it.
I like the ability to secure my phone. That means that apps like email don't need security, and all of my private documents dont need security.
I am not an FBI agent, nor do I play one on TV
Hey everyone!
I've come into a somewhat complicated situation. Somebody close to me gave their password away to their email account. Very bad idea. Lost access to his phone and went out to buy a new one. Unfortunately this man logs into the same compromised email on the new phone. In between logging in on the second phone and now, the person he gave the info to has changed the passwords on his accounts and he can no longer get into his device.
What I want to know is if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account? I was fairly sure it would be fine until I opened ODIN and it told me that not having the old password could cause problems. As of right now I can't find a way onto this phone. It hasn't even had the plastic peeled off yet and I can't find a way to get into the device.
A bit of a dire situation, Any help would be greatly appreciated.
Hello,
Kinglordfluffy said:
if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account?
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no!!! that would be too easy for people with bad intentions...
Kinglordfluffy said:
Somebody close to me gave their password away to their email account
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although stupid, it can happen...
Kinglordfluffy said:
Unfortunately this man logs into the same compromised email on the new phone
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seriously ?