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Hello, fellow Nokia fans,
I have been using the Nokia 6.1 as my daily phone for the past 2 months, and it has all been a great phone except for the fact that the fingerprint sensor on this phone sucks a lot. Every time I try to unlock my phone using my index fingers it says something like partial fingerprint detected, try again.
It gets really frustrating at this point, the phone that I used prior to this was a Galaxy S6 which had a front facing fingerprint sensor, that made things much easier. Am I doing something wrong? Is the same issue bothering anyone else? Kindly help me in mitigating this problem.
TIA, Peace.
You can calibrate the same finger twice for more information for the sensor so it registers it more accurately.
I registered my fingerprint like I would register my fingerprint by habit. Now it works perfectly, and I have no complaints whatsoever.
Those in the US using fingerprints to unlock your phone (any device) be aware federal courts have ruled you CAN be compelled to unlock your phone with your fingerprint. You CANNOT be compelled to give up a password. The difference is something you are vs. something you know. Sure it is a pain to use a password/PIN, but think of all the personal information you carry with you in your phone.
ap4ss3rby said:
I registered my fingerprint like I would register my fingerprint by habit. Now it works perfectly, and I have no complaints whatsoever.
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you also have problem with fingerprint before you do register again? mine is only working when putting fingertip at center, unlike other phones like xiaomi that unlock fast and easy with any part of finger touching the sensor, I don't know if its the sensor smaller or it require more accurate scanning than other phones, it works but sometime hard to unlock when in rush or when finger is sweaty
In fact, this is the worst fingerprint sensor i have tried.
I have Nexus 6P, Huawei Mate 10 Pro and P10 with me
Nokia 6.1 fingerprint sensor keep showing partial detected when hand sweat, dirty or even normal case
silv3rmoon said:
In fact, this is the worst fingerprint sensor I have tried.
I have Nexus 6P, Huawei Mate 10 Pro and P10 with me
Nokia 6.1 fingerprint sensor keep showing partial detected when hand sweat, dirty or even normal case
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Yeah, buddy even I fell the same thing, but someone suggested, registering the same fingerprint sensor slightly helps with the issue.
aditya214 said:
Yeah, buddy even I fell the same thing, but someone suggested, registering the same fingerprint sensor slightly helps with the issue.
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Yup, this does help out slightly
I did register 3 type of single finger, but still unrecognized in some case
Even the slightest amout of sweat and the fingerprint sensor fails. Thus I had to set up trusted face to make the unlocking process less painful. Unlocking this phone using the fingerprint is pain in the ass. I think the sensor area is too small that it fails to detect the parts of our fingerprints or it's not calibrated well.
I don' t mean to sound overly negative but the fingerprint sensor is next to useless unless you hands are completely dry and not sweaty whatsoever. The success rate is so low for me that I don't use fingerprint sensor on the 6.1 and went back to using a password - which is at least works consistently
i am using nokia 6.1 plus from past 1 year. the fingerprint sensor also works properly but the option of adding fingerprint suddenly gone right after updating the security update.. how to get it back? please help...
rajshripatil said:
i am using nokia 6.1 plus from past 1 year. the fingerprint sensor also works properly but the option of adding fingerprint suddenly gone right after updating the security update.. how to get it back? please help...
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Which month's security patch you got on your device?
@D-Mi I have security patch of 1 October 2019
rajshripatil said:
@D-Mi I have security patch of 1 October 2019
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I have it under settings>security>fingerprint can you post a screenshot fir the same?
so I have my A70 for two weeks now and I am happy with it. the fingerprint scanner is okay, not as fast as the physical one but I do not mind. my security update version is 1 may 2019.
so yesterday I noticed that, at work when I take my phone out of my overall chest pocket I find it unlocked and many apps open. it did this consistently throughout the day. after a lot of experiments and investigation I figured out that fingerprint scanner reads the fabric of the overall as my fingerprint and unlocks the phone!! just the slightest touch of the fabric to the sensor and it opens immediately. so I went to fingerprints setting and through (check added fingerprints) I figured out what fingerprint the sensor was recognizing and I deleted it, but the fabric was recognized again and again until I deleted all of the added fingerprints.
when I went home I enrolled my fingerprints again and tested it on the fabric many many times and other types of fabrics also and it did not unlock, so I thought that solved the problem, but today at work the same thing happened again!!
I am really disappointed in the fingerprint scanner now, I really like the phone but I do not want to go back to PIN unlock.
so, what is going on?!
note: I work in an office and I had the phone for two weeks without problem and I always put it in my chest pocket, but yesterday and today we had site visit and it is hot here and I got really sweaty. may be the sweat is causing the problem?
Be it sweat or anything else, this shouldn't happen. Take your device to the nearest Samsung customer service center and tell them to have a mechanical check on the device.
durguy said:
so I have my A70 for two weeks now and I am happy with it. the fingerprint scanner is okay, not as fast as the physical one but I do not mind. my security update version is 1 may 2019.
so yesterday I noticed that, at work when I take my phone out of my overall chest pocket I find it unlocked and many apps open. it did this consistently throughout the day. after a lot of experiments and investigation I figured out that fingerprint scanner reads the fabric of the overall as my fingerprint and unlocks the phone!! just the slightest touch of the fabric to the sensor and it opens immediately. so I went to fingerprints setting and through (check added fingerprints) I figured out what fingerprint the sensor was recognizing and I deleted it, but the fabric was recognized again and again until I deleted all of the added fingerprints.
when I went home I enrolled my fingerprints again and tested it on the fabric many many times and other types of fabrics also and it did not unlock, so I thought that solved the problem, but today at work the same thing happened again!!
I am really disappointed in the fingerprint scanner now, I really like the phone but I do not want to go back to PIN unlock.
so, what is going on?!
note: I work in an office and I had the phone for two weeks without problem and I always put it in my chest pocket, but yesterday and today we had site visit and it is hot here and I got really sweaty. may be the sweat is causing the problem?
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I had this problem when I was on the older version. Issue went away after software update
Got the phone few days ago. Most of the time, fingerprint works on first or second attempts. But now and then it takes 4-5 attempts. and on two occasions i had to try 8-9 times to get it to work. Is it a problem only i am facing or its a common problem? i already updated phone after buying. should i get it replaced or it will be ok with next update
Thanks.
common problem i think. not as fast as the previous one on N9
Well, it is not widespread or "common", some users complain about this, but this issue has been discussed at lenght since the first days of this device, do a search, you will find some useful tips, My sensor is very fast and accurate, I think it depends on several factors, temp, moisture, the way you registered the fingers, screen protectors, etc
Also, register the same finger multiple times... I believe you can add 5 fingerprints....
I understand what you are talking about. I was so frustrated with the phone when I first got it. I deleted all my finger prints and then set them up again. Make sure to slowly follow the fingerprint instructions when adding. I added multiple fingers and some more than once. I have not had any issues since. I have also read some people say remove the factory screen protector. I still have mine on with no issues. Good luck!
Mshawnlane said:
I understand what you are talking about. I was so frustrated with the phone when I first got it. I deleted all my finger prints and then set them up again. Make sure to slowly follow the fingerprint instructions when adding. I added multiple fingers and some more than once. I have not had any issues since. I have also read some people say remove the factory screen protector. I still have mine on with no issues. Good luck!
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did you have the same issue as mine? like u had to make several attempts and sometimes even 8-9 times to make it work?
only time I've had problems with mine is when my hands have been extremely dry, putting slight moisture on my finger can make it scan better, but for the most part it works perfect unless I'm somewhere hot and dry.
I have similar issues when I have a screen protector on the phone. Sometimes I have to press multiple times, sometimes I have to press harder. Finally going without anything on the screen and the sensor works like a charm.
Screen touch sensitivity.
On my Note 10+ 5G (SM-N976U) I have a setting on the Display page (scroll down near the bottom) that increases touch sensitivity specifically for use with screen protectors. The screen itself is Gorilla Glass 6, which is twice as strong as Gorilla Glass 5, so, if you are the careful sort, you can get by without a glass protector. Even with an extra curved glass protector, with touch sensitivity turned up, I can use light gloves & still the capacitance works fine.
Touch sensitivity has nothing to do with the fingerprint sensor.
Mine works perfect with screen protector. Sure if you put new screen peotector, it takes time to recognise finger. But when protector sits perfect than no prob at all.
Sent from my SM-N976B using Tapatalk
Mine drives me mad , adding finger prints mostly does not work , i cant record my thumb print at all , was wondering if the sensor is not correct under the screen ,its always hit or miss on my phone , with my wifes note 10 there are no problems
peekie said:
Mine drives me mad , adding finger prints mostly does not work , i cant record my thumb print at all , was wondering if the sensor is not correct under the screen ,its always hit or miss on my phone , with my wifes note 10 there are no problems
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Make a warranty claim, there is no point to complain here, sorry
winol said:
Make a warranty claim, there is no point to complain here, sorry
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A hard reset solved the problem , it was not a complaint post i made but a comment on the fingerprint sensor, now fixed
I'm missing the iris scanner from the note 9.
Might send it back and go back to the 9
clax6 said:
I'm missing the iris scanner from the note 9.
Might send it back and go back to the 9
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the sensor works well as long as you don't have dry hands, lick your finger/thumb and it will work every time, sad but true. it's something I realise after it working flawlessly while drinking in a beer garden with condensed glasses but the rest of the time it was hit and miss. seems if your skin is too dry it doesn't read well, but add a bit moisture and it works perfectly. guess it has something to do with the technology in the new sensor using vibration instead of imaging.
Belimawr said:
the sensor works well as long as you don't have dry hands, lick your finger/thumb and it will work every time, sad but true. it's something I realise after it working flawlessly while drinking in a beer garden with condensed glasses but the rest of the time it was hit and miss. seems if your skin is too dry it doesn't read well, but add a bit moisture and it works perfectly. guess it has something to do with the technology in the new sensor using vibration instead of imaging.
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Yes, lick your finger everytime you want it to work in the midst of a pandemic that seems to be spread by the virus getting transmitted from the hands to the face everytime you touch it...
You can also try this - https://forum.xda-developers.com/galaxy-note-10+/themes/fingerprint-speed-hack-t4071893
No need to lick fingers now...
Excellent advice from ultramag69, this mostly solved my problem, but I'm not happy with Samsung, This problem should not happen on such an expensive device from a famous brand
kimtiti said:
Excellent advice from ultramag69, this mostly solved my problem, but I'm not happy with Samsung, This problem should not happen on such an expensive device from a famous brand
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The other advice I've found is to set up multiple finger prints with the same finger (you can usually set 5 fingerprints). This will improve the hit rate of the fingerprint sensor...
ultramag69 said:
The other advice I've found is to set up multiple finger prints with the same finger (you can usually set 5 fingerprints). This will improve the hit rate of the fingerprint sensor...
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Yes it's maximum 4 on this device, it helps a little also
Just bought S22 6.1" and fingerprint scanner is failing a lot with me. My S21 I don't even have to press hard and it is rare to miss with it.
I have model S901E with snapdragon, on AVA7.
Same phone but what's S901E - isn't that 1U? Anyways, the fp sensor is perfectly accurate on mine, an instant reaction.
mzsquared said:
Same phone but what's S901E - isn't that 1U? Anyways, the fp sensor is perfectly accurate on mine, an instant reaction.
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I'm from Brasil. I guess S901E is for snapdragon version outside USA. That's the first time we get snapdragon here in Brazil.
goTouch said:
I'm from Brasil. I guess S901E is for snapdragon version outside USA. That's the first time we get snapdragon here in Brazil.
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Good to know, never saw the E on galaxy models before. And you have problems the fp sensor? I hated it on S10 models but that was different sensor, the current one worked fine on my S21 and now the S22 sensor is perfect too. I registered twice my right hand thumb and 2x right index finger they both work with even a short touch.
mzsquared said:
Good to know, never saw the E on galaxy models before. And you have problems the fp sensor? I hated it on S10 models but that was different sensor, the current one worked fine on my S21 and now the S22 sensor is perfect too. I registered twice my right hand thumb and 2x right index finger they both work with even a short touch.
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On my S21, it just needed a light touch with a very light press. But now I realize one thing. I did not pill off the screen protector that came with S22. In fact, it is not a screen protector for daily use. Do you think it is the reason fingerprint is worse than s10
goTouch said:
On my S21, it just needed a light touch with a very light press. But now I realize one thing. I did not pill off the screen protector that came with S22. In fact, it is not a screen protector for daily use. Do you think it is the reason fingerprint is worse than s10
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yes, that plastic foil wrap won't let the scanner read your fingerprint. It's not optical but rather like a mini radar scanning the print ridges on your finger tip.
mzsquared said:
yes, that plastic foil wrap won't let the scanner read your fingerprint. It's not optical but rather like a mini radar scanning the print ridges on your finger tip.
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S21 came with screen protector, but a real one. Simple but it did the job. And fingerprint worked perfectly. I thought I could keep this upper plastic that came with s22 until my screen protector was delivered. I'm gonna try without it.
I exchanged my S22 yesterday because the fingerprint sensor was failing so often (plus random, 20 minute long network disconnects). I lost my preorder storage upgrade, but the new device works perfectly.
have you tried to remove current fingerprints and add new ones?
Submit an error report after replicating the issue
Samsung Members app > Get help > Send feedback > Error reports
With a screen protector, it failed every time for me.
I'm using the Omotion that I bought on Amazon.
I did try removing the current prints and adding new ones with little luck. In this case it will work 1 in 10 tries if you press very hard.
Remove screen protector, works perfectly.
As I'm looking for another screen protector, I'm checking reviews for any comments on "fingerprint"
Rudabaugh said:
With a screen protector, it failed every time for me.
I'm using the Omotion that I bought on Amazon.
I did try removing the current prints and adding new ones with little luck. In this case it will work 1 in 10 tries if you press very hard.
Remove screen protector, works perfectly.
As I'm looking for another screen protector, I'm checking reviews for any comments on "fingerprint"
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Go with the Amfilm "Hybrid" glass. Glass still works poorly on Ultrasonic sensors, so you want a TPU or "hybrid" (semi-hard plastic) protector to have it work properly. These are the same material (and IMHO better quality) than the Zagg protectors they're trying to charge $50 for.
Also you can increase the touch sensitivity. My scanner is hit or miss with my glass protector but I'd take protection over the fingerprint scanner. I wish Samsung went optical and this wouldn't be an issue.
My screen has been broken, after changing it, my fingerprint is no longer working, it scans successfully my fingerprint, but can't unlock my device by fingerprint.
In many under-display devices, if you get the original screen swapped out with a cheap one, the repairman will usually put an lcd (as an lcd usually costs half the price of an oled). The problem with lcds in these cases is that the fingerprint scanner cannot be used with them due to their construction (the metal frame behind the lcd), although they will work with oleds. He should have told you about this before you got the screen replaced..
It is a bit strange, however, that your finger print scanner is still scanning your fingerprint, but I still think its due to the replacement screen.
E.g.
PhotonIce said:
In many under-display devices, if you get the original screen swapped out with a cheap one, the repairman will usually put an lcd (as an lcd usually costs half the price of an oled). The problem with lcds in these cases is that the fingerprint scanner cannot be used with them due to their construction (the metal frame behind the lcd), although they will work with oleds. He should have told you about this before you got the screen replaced..
It is a bit strange, however, that your finger print scanner is still scanning your fingerprint, but I still think its due to the replacement screen.
E.g.
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Thanks for replying, but this isn't my case, I've used a new expensive original OLED screen, the finger print is working and scans my fingerprint normally, but when locking my phone and trying to unlock my phone, it doesn't work, i think it's something related to the software, as my phone is China version (very bad version) I hated it so much, I'll never by such a version
Well, installing a custom rom would solve both of your problems. You'd get better software, and there is a chance that the reader works on the custom ROM. Its a win-win, but proceed at your own risk.
My other suggestion would be to just take the device back to the repair shop where you got it repaired and ask them about the issue.