This is a great phone but the fingerprint scanner sucks. I fully updated to all the current security patches but the scanner still is hit or miss.
Are there any kernels or patches developed to help fix this issue?
Is the scanner issue a software or hardware problem?
Personally i dont have much issues with it, it's not the fastest one sure but it recognizes fp correctly like 99% of the time.. are you using screen protector?
k3lcior said:
Personally i dont have much issues with it, it's not the fastest one sure but it recognizes fp correctly like 99% of the time.. are you using screen protector?
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Just the protector that came with the phone. Has it been proven that thats the issue?
juniorD said:
Just the protector that came with the phone. Has it been proven that thats the issue?
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Click to collapse
I didn't have any screen protector for A50 in the box so hard to tell..
k3lcior said:
I didn't have any screen protector for A50 in the box so hard to tell..
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Click to collapse
My A50 came with a screen protector on it. I did some looking around and there are a few that claim to work better than the default one. I'll take it off and give it a try but I prefer to have the screen protector on.
A50s and A51 seem to have a faster one, so this is it.
madd0g said:
A50s and A51 seem to have a faster one, so this is it.
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Click to collapse
Do you know if it was a hardware change or software upgrade?
Funny thing is I use the Whatsapp fingerprint scanner to unlock my Whatsapp and it works GREAT! Literally its a difference between night and day. Why does it work better with an app and not the system?
Related
I think I need some help, running stock just factory reseted phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Maybe your sensor on the front is jacked up?
Nop had it tested in other app.
smaberg said:
Nop had it tested in other app.
Click to expand...
Click to collapse
Try to factory reset it again, or you could investigate if any app you have is causing it.
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
Haha, learned something new
smaberg said:
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
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Click to collapse
What brand was it?
dont remember, but high quality one, i dont buy cheap stuff...
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
smaberg said:
dont remember, but high quality one, i dont buy cheap stuff...
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Click to collapse
Because I recently purchased one from Xtremeguard and it's currently being delivered to me. I sent an email to them and they claim that the tempered glass does not block the proximity sensor. I've read on another forum that this specific brand provided similar problems to what you experienced.
and also the missed touches on screen gets worse with tempered glass
nillkin tempered glass here without any issues. Can you post up a picture of your screen protector? Maybe the cutouts are different. I also had no idea on the screen protector that was installed by LG (which in different markets may have logos, but mine was clear, even had a tab to remove it, but left it on until I got my tempered glass one)
It's the sensor, not the protector
smaberg said:
I think I need some help, running stock just factory [reset] phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Click to expand...
Click to collapse
I have the same problem with my LG V10. I have NOTHING blocking the sensor. I just discovered that light level alone will cause the black screen.
I tried calling with a bright light overhead. No black screen.
I caused a shadow over the sensor (NOT blocking it, just a shadow). The screen went black. The same thing happened when I was in the T-Mobile store, with no block and no shadow.
Guys, I had the exact problem. And you DO NOT have to remove your protector, you just need to recalibrate the sensor. There is a tutorial, use the Search.
Did anyone manage to do this with Verizon?
flypiper said:
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
Click to expand...
Click to collapse
thanks without screen protector working fine
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
the.real.nps said:
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
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Click to collapse
Do you have any case on the phone? Sometimes the case may interfere with ur proximity sensor and cause these issues.
Nope, none.
I have the same problem. But without solution yet.
Disable Google smart unlock feature. And check.
It was never enabled.
the.real.nps said:
It was never enabled.
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Mind to share the screen shot of settings?
miststudent2011 said:
Mind to share the screen shot of settings?
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Click to collapse
Sure, just tell me which screen you want.
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
PintasMan said:
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
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The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
the.real.nps said:
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
Click to expand...
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Very strange. Anyway I tryed this glass screen protector and works well.
Use the hicare app to find the problem. Maybe you find a solution.
PintasMan said:
Very strange.
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What is?
PintasMan said:
Use the hicare app to find the problem. Maybe you find a solution.
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Click to collapse
I just ran all the automatic tests. Didn't find any problems.
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
---------- Post added at 11:03 PM ---------- Previous post was at 10:57 PM ----------
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
NolanBart said:
I have the same problem. But without solution yet.
Click to expand...
Click to collapse
Sell the Huawei and buy the Galaxy S10 Plus.
varcor said:
Sell the Huawei and buy the Galaxy S10 Plus.
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Click to collapse
thats exactly i am doing
Any other ideas?
Or maybe I just a defective phone? Could other owners of View 20 say if their phones are fine?
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Same problem noticed since day 1, found also no solution yet.
very disappointing.
ngagephone said:
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Click to expand...
Click to collapse
Yeah, except it's not pointed upwards, it's pointed at a roughly 45 degree angle, so it should still work more or less fine. Maybe less fine than forward-facing sensor but still ok. And I doubt that thousands (millions?) of people who bought that phone experience the same problems and no one has mentioned it yet.
I'm on the second view 20... Sent first one back as I didn't like the warmish tint on the screen... Second one has a much cooler tone... Both do this with calls and my brother also has a view 20 and he has the same issue... Mine was from Amazon and he got his from carphone warehouse.
After using protective glass, the finger reader is unusable. Does anyone have the same problem?
I am using screen guard and it has a hole at finger print scanner. It is annoying and seller told it is for finger print scanner to work. If your screen protector doesn't have hole at scanning area, it may not work.
I don't use finger print scanner so don't know if the feature is working really with or without protection guard.
What about pre applied one? Which came on applied with phone.
Sent from my SM-A705FN using Tapatalk
trubg said:
After using protective glass, the finger reader is unusable. Does anyone have the same problem?
Click to expand...
Click to collapse
After applying we have to re do the fingerprint addition process, if your tempered glass supports it.
I got tempered glass applied from the store coated me around 400, but the in display fingerprint scanner works.
dedsecnd7 said:
After applying we have to re do the fingerprint addition process, if your tempered glass supports it.
I got tempered glass applied from the store coated me around 400, but the in display fingerprint scanner works.
Click to expand...
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Can You send link?Where You buy it?
osinao said:
Can You send link?Where You buy it?
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Click to collapse
Go to Samsung store offline
Indisplay fingerprint sensor
Seriously I've tried and tested most of the YouTube videos for enhancing the speed and accuracy of indisplay fingerprint sensor but at last I'm lost, it barely recognize/works....
I'm getting used to this FP, u have to be patient and wait lol , it won't open in hurry
Sent from my SM-A705FN using Tapatalk
Nizamani said:
I'm getting used to this FP, u have to be patient and wait lol , it won't open in hurry
Click to expand...
Click to collapse
Same here, it's mostly just a case of leaving your finger in the right place for long enough rather than getting impatient with it.
Andre
Well - on my new (2 days old) A70 I have 3mk FlexibleGlass (type of hybridglass) - no problems with fingerprints scanner at all since may through july and september rom builds .
View attachment 4876759
View attachment 4876761
Take the update, it helped alot. Enable touch sensitivity to the highest level. And set your most common fingerprint up two or three times.
ykjae said:
Take the update, it helped alot. Enable touch sensitivity to the highest level. And set your most common fingerprint up two or three times.
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Click to collapse
Yep , but there are only 3 slots for fingerprints in A70 - don't know if it is a bug or feature - so, no space for too many fingerprints ?
sebx_g1 said:
Yep , but there are only 3 slots for fingerprints in A70 - don't know if it is a bug or feature - so, no space for too many fingerprints ?
Click to expand...
Click to collapse
Well use your common one twice and another one for backup. Or all 3.
ykjae said:
Well use your common one twice and another one for backup. Or all 3.
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Click to collapse
Ok it is minor problem, but I prefer 5 slots for fingerprints. [emoji16]
Wysłane z mojego SM-A705FN przy użyciu Tapatalka
Just got accidental damage to my Pixel 6 Pro's screen and fingerprint sensor. Screen replacement isn't a problem but I can't find fingerprint sensor anywhere. Please help!
Maybe ebay. That's sounds like a hard impact, the mobo may be damaged as well. BGA chipsets don't take high G loading or board flexing insults well.
Hmmm, isn't the fingerprint reader part of the replacement screen (see the disassembly video) ?
blackhawk said:
Maybe ebay. That's sounds like a hard impact, the mobo may be damaged as well. BGA chipsets don't take high G loading or board flexing insults well.
Click to expand...
Click to collapse
Nothing wrong with anything but fingerprint sensor. It was damaged during screen replacement. It's very fragile and glued to the screen quite strongly. Checked eBay, Aliexpress already. Found nothing.
s3axel said:
Hmmm, isn't the fingerprint reader part of the replacement screen (see the disassembly video) ?
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Click to collapse
No, it isn't. Screens are sold without fingerprint sensor. Other, more clever smartphone makers don't attach fingerprint scanner to screen. Google approach is unique, even where thereis no need in it.
WarVic[NZ] said:
Nothing wrong with anything but fingerprint sensor. It was damaged during screen replacement. It's very fragile and glued to the screen quite strongly. Checked eBay, Aliexpress already. Found nothing.
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Click to collapse
Try connecting (or searching for) Google for an OEM parts distributor (that will be fun).
If the phone works as is less the sensor use as such until you can get the part.
That's a raw deal...
blackhawk said:
Try connecting (or searching for) Google for an OEM parts distributor (that will be fun).
If the phone works as is less the sensor use as such until you can get the part.
That's a raw deal...
Click to expand...
Click to collapse
Can't see the way to ask Google itself for help finding the part. There is no such option. Using this phone without fingerprint with missing face unlock is a pain. Suggesting to sell the phone cheap ASAP since it still has some value. Pretty sure it will be a high demand for this part for the same reason. I see the listing for the Pixel 6 Pro with the same issue on eBay already.
WarVic[NZ] said:
Just got accidental damage to my Pixel 6 Pro's screen and fingerprint sensor. Screen replacement isn't a problem but I can't find fingerprint sensor anywhere. Please help!
Click to expand...
Click to collapse
try here...https://shop.headlane.co.uk/
lovrakus said:
try here...https://shop.headlane.co.uk/
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Click to collapse
Just did it. Pixel 6 isn't in their device list yet .
WarVic[NZ] said:
Just did it. Pixel 6 isn't in their device list yet .
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Click to collapse
oh..so sorry i dont know any other source..
lovrakus said:
oh..so sorry i dont know any other source..
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And this is very concerning. The phone is on the market for quite a while but replacement parts are barely available. Usually Aliexpress is getting smartphones replacement parts at the day of release but not this time around . Something is very wrong.
WarVic[NZ] said:
And this is very concerning. The phone is on the market for quite a while but replacement parts are barely available. Usually Aliexpress is getting smartphones replacement parts at the day of release but not this time around . Something is very wrong.
Click to expand...
Click to collapse
yes...you need to wait...or maybe contact support if they have something...
Just bought S22 6.1" and fingerprint scanner is failing a lot with me. My S21 I don't even have to press hard and it is rare to miss with it.
I have model S901E with snapdragon, on AVA7.
Same phone but what's S901E - isn't that 1U? Anyways, the fp sensor is perfectly accurate on mine, an instant reaction.
mzsquared said:
Same phone but what's S901E - isn't that 1U? Anyways, the fp sensor is perfectly accurate on mine, an instant reaction.
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Click to collapse
I'm from Brasil. I guess S901E is for snapdragon version outside USA. That's the first time we get snapdragon here in Brazil.
goTouch said:
I'm from Brasil. I guess S901E is for snapdragon version outside USA. That's the first time we get snapdragon here in Brazil.
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Click to collapse
Good to know, never saw the E on galaxy models before. And you have problems the fp sensor? I hated it on S10 models but that was different sensor, the current one worked fine on my S21 and now the S22 sensor is perfect too. I registered twice my right hand thumb and 2x right index finger they both work with even a short touch.
mzsquared said:
Good to know, never saw the E on galaxy models before. And you have problems the fp sensor? I hated it on S10 models but that was different sensor, the current one worked fine on my S21 and now the S22 sensor is perfect too. I registered twice my right hand thumb and 2x right index finger they both work with even a short touch.
Click to expand...
Click to collapse
On my S21, it just needed a light touch with a very light press. But now I realize one thing. I did not pill off the screen protector that came with S22. In fact, it is not a screen protector for daily use. Do you think it is the reason fingerprint is worse than s10
goTouch said:
On my S21, it just needed a light touch with a very light press. But now I realize one thing. I did not pill off the screen protector that came with S22. In fact, it is not a screen protector for daily use. Do you think it is the reason fingerprint is worse than s10
Click to expand...
Click to collapse
yes, that plastic foil wrap won't let the scanner read your fingerprint. It's not optical but rather like a mini radar scanning the print ridges on your finger tip.
mzsquared said:
yes, that plastic foil wrap won't let the scanner read your fingerprint. It's not optical but rather like a mini radar scanning the print ridges on your finger tip.
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Click to collapse
S21 came with screen protector, but a real one. Simple but it did the job. And fingerprint worked perfectly. I thought I could keep this upper plastic that came with s22 until my screen protector was delivered. I'm gonna try without it.
I exchanged my S22 yesterday because the fingerprint sensor was failing so often (plus random, 20 minute long network disconnects). I lost my preorder storage upgrade, but the new device works perfectly.
have you tried to remove current fingerprints and add new ones?
Submit an error report after replicating the issue
Samsung Members app > Get help > Send feedback > Error reports
With a screen protector, it failed every time for me.
I'm using the Omotion that I bought on Amazon.
I did try removing the current prints and adding new ones with little luck. In this case it will work 1 in 10 tries if you press very hard.
Remove screen protector, works perfectly.
As I'm looking for another screen protector, I'm checking reviews for any comments on "fingerprint"
Rudabaugh said:
With a screen protector, it failed every time for me.
I'm using the Omotion that I bought on Amazon.
I did try removing the current prints and adding new ones with little luck. In this case it will work 1 in 10 tries if you press very hard.
Remove screen protector, works perfectly.
As I'm looking for another screen protector, I'm checking reviews for any comments on "fingerprint"
Click to expand...
Click to collapse
Go with the Amfilm "Hybrid" glass. Glass still works poorly on Ultrasonic sensors, so you want a TPU or "hybrid" (semi-hard plastic) protector to have it work properly. These are the same material (and IMHO better quality) than the Zagg protectors they're trying to charge $50 for.
Also you can increase the touch sensitivity. My scanner is hit or miss with my glass protector but I'd take protection over the fingerprint scanner. I wish Samsung went optical and this wouldn't be an issue.