I think I need some help, running stock just factory reseted phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Maybe your sensor on the front is jacked up?
Nop had it tested in other app.
smaberg said:
Nop had it tested in other app.
Click to expand...
Click to collapse
Try to factory reset it again, or you could investigate if any app you have is causing it.
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
Haha, learned something new
smaberg said:
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
Click to expand...
Click to collapse
What brand was it?
dont remember, but high quality one, i dont buy cheap stuff...
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
smaberg said:
dont remember, but high quality one, i dont buy cheap stuff...
Click to expand...
Click to collapse
Because I recently purchased one from Xtremeguard and it's currently being delivered to me. I sent an email to them and they claim that the tempered glass does not block the proximity sensor. I've read on another forum that this specific brand provided similar problems to what you experienced.
and also the missed touches on screen gets worse with tempered glass
nillkin tempered glass here without any issues. Can you post up a picture of your screen protector? Maybe the cutouts are different. I also had no idea on the screen protector that was installed by LG (which in different markets may have logos, but mine was clear, even had a tab to remove it, but left it on until I got my tempered glass one)
It's the sensor, not the protector
smaberg said:
I think I need some help, running stock just factory [reset] phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Click to expand...
Click to collapse
I have the same problem with my LG V10. I have NOTHING blocking the sensor. I just discovered that light level alone will cause the black screen.
I tried calling with a bright light overhead. No black screen.
I caused a shadow over the sensor (NOT blocking it, just a shadow). The screen went black. The same thing happened when I was in the T-Mobile store, with no block and no shadow.
Guys, I had the exact problem. And you DO NOT have to remove your protector, you just need to recalibrate the sensor. There is a tutorial, use the Search.
Did anyone manage to do this with Verizon?
flypiper said:
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
Click to expand...
Click to collapse
thanks without screen protector working fine
Related
hello everyone,
Ive ordered the GZ after reading recommendation on it here. i got it couple weeks ago and installed it.
however i have a problem with the proximity sensor...
every call that im making the screen turned off right away.
i dialed *#0*# and choose the sensor option and the phone turned green and vibrate (meaning something is covering the sensors)
i removed it, cleaned it over and over and again... still the same..
what i noticed is that when im getting the phone really close to light ball the screen turned to white, (what its normally should be)
downloaded the proximity sensor app and saw 0.0CM
and when its close to light then its 8.0CM (normally should be)
Im posting some pictures , maby im missing something
thanks in advance,
h**p://iandroid.co.il/forum/download/file.php?id=7614&mode=view
h**p://iandroid.co.il/forum/download/file.php?id=7613&mode=view
anyone?
Have my black glasszone on my 8.0cm device and it works.
It seems like you installed it a little off.
There are two sensors (light and proximity) near the camera, there should be more space in the RIGHT side (camera) side.
That has to be re-installed.
Tried that with mine, when aligned in the center i faced the same problem. (Don't keep removing the protector many times, adhesive will fail).
I have a white one and a black one, I had no problems when the white one was on and have not had any problems since I switched to the black one.
I love them both.
hi,
thanks for your comments,
I moved it a bit to the right where the front camera is, and still the same...
h**p://imageshack.us/photo/my-images/231/20121114143616.jpg
h**p://imageshack.us/photo/my-images/819/20121114144058.jpg
Maybe I am not having this problem because mine is 5.0cm... I don't know if that matters.
does the proximity sensor are SO sensitive?
Maby i got a bad one? :crying:
Perhaps it's light reflecting between the screen protector and the proximity sensor. When people bought the XGear screen protector some had a problem with the reflectivity of the white screen protector. Perhaps a darkening of the area around proximity sensor on the underside of the screen protector is necessary? But in the photos it looks like you have a black screen protector so I'm not sure, maybe it's a reflection from the white base of the phone underneath?
http://forum.xda-developers.com/showthread.php?t=1792619&page=11
Pokamon said:
hi,
thanks for your comments,
I moved it a bit to the right where the front camera is, and still the same...
h**p://imageshack.us/photo/my-images/231/20121114143616.jpg
h**p://imageshack.us/photo/my-images/819/20121114144058.jpg
Click to expand...
Click to collapse
That's very very weird.
That's probably the exact spot i put mine on..
Idk what else could be the problem really.. :/
Pokamon said:
hello everyone,
Ive ordered the GZ after reading recommendation on it here. i got it couple weeks ago and installed it.
however i have a problem with the proximity sensor...
every call that im making the screen turned off right away.
i dialed *#0*# and choose the sensor option and the phone turned green and vibrate (meaning something is covering the sensors)
i removed it, cleaned it over and over and again... still the same..
what i noticed is that when im getting the phone really close to light ball the screen turned to white, (what its normally should be)
downloaded the proximity sensor app and saw 0.0CM
and when its close to light then its 8.0CM (normally should be)
Im posting some pictures , maby im missing something
thanks in advance,
h**p://iandroid.co.il/forum/download/file.php?id=7614&mode=view
h**p://iandroid.co.il/forum/download/file.php?id=7613&mode=view
Click to expand...
Click to collapse
I had the same issue like you before when applied skin cover for the front. You may not apply Glasszone probably. Taking it off will definitely solve the problem, you may want to try clean the proximity sensor and see whether it works.
And my advice based on my own problem, do not apply anything on the front; cause it will make your proximity sensor not function sooner or later. Hope this will help
Sorry for the crap picture, X10
No problems with mine, and mine is the 8 sensor.
Did someone got the black cover for a white phone?
winbytrick said:
I had the same issue like you before when applied skin cover for the front. You may not apply Glasszone probably. Taking it off will definitely solve the problem, you may want to try clean the proximity sensor and see whether it works.
And my advice based on my own problem, do not apply anything on the front; cause it will make your proximity sensor not function sooner or later. Hope this will help
Click to expand...
Click to collapse
hi, thanks,
I already did what you suggested and removed the Glasszone, cleaning it again and again... and still the same.. :crying:
when its off the sensor is working great...
Pokamon said:
Did someone got the black cover for a white phone?
Click to expand...
Click to collapse
Yes.. see my post above yours..
SONE9 said:
Yes.. see my post above yours..
Click to expand...
Click to collapse
Oh, sorry, didn't noticed it is a white phone
thanks for uploading...
Pokamon said:
Oh, sorry, didn't noticed it is a white phone
thanks for uploading...
Click to expand...
Click to collapse
Here's a trick I found on this forum. Use a black sharpie and carefully shade the area surrounding the proximity sensor. Be careful not to get any ink on the glass part.
xlazaruzx said:
Here's a trick I found on this forum. Use a black sharpie and carefully shade the area surrounding the proximity sensor. Be careful not to get any ink on the glass part.
Click to expand...
Click to collapse
Hi, ive tried it with another brand of CD/DVD writer, and the result was that it looks like some drops of water or something not solid on the phone,
does it have to be black sharpie ?
thanks
posted this on op3t QA forum but figured i post it here too since I am desperate for ideas
Bought my One Plus 3t almost 14 days ago.
I am running latest freedom rom with xceed kernel.
This annoyance has kept going on intermittently. I noticed it when I'm on calls , but it still happens when I'm not.
I'll turn on the screen, use fingerprint, it unlocks phone, soft buttons work and UI responds, but the screen itself, won't respond to any of my touches. If i turn the screen off and on twice, it will begin responding.
WTH right?
Edit, def happens when i'm on a phone call way more, just happened twice while on the phone with OPO. could it be my glass screen protector?
sounds like your device may be defective, contact support for rma.
masri1987 said:
could it be my glass screen protector?
Click to expand...
Click to collapse
Easy way to check that prior to an RMA. Remove it and check. What brand protector?
nine5raptor said:
Easy way to check that prior to an RMA. Remove it and check. What brand protector?
Click to expand...
Click to collapse
icehockey.
No glare and no bubble in the middle.
I flashed an updated kernel and it hasn't happened since, so i'll continue testing it and if need be ill roll all the way back to stock and test it there for a few days
So, people are starting to report that the oleophopic screen coating is wearing off on the S9, and mine definitely is doing the same. The entire middle section (used the most) looks gray and disgusting even after a couple minutes of use.
How's everyone else's screens (without a protector) doing? Any specific cleaning methods that have worked for you? I used a spray specifically for screens, but that's obviously not working the best...
Don't use one, never have since the S5, just use a soft cloth / t-shirt to clean mine, Gorilla Glass means you don't have to worry too much about scratching it unless you're careless
I've never used a screen protector and also just use a soft cloth. I don't remember ever getting a scratch on a phone screen with Gorilla glass.
Go into strong light and look at all the microscratches you'll have, always use a screen protector
BackDaws said:
Go into strong light and look at all the microscratches you'll have, always use a screen protector
Click to expand...
Click to collapse
None
BackDaws said:
Go into strong light and look at all the microscratches you'll have, always use a screen protector
Click to expand...
Click to collapse
Wrong, NONE. I've pulled out a couple of old Moto phones and there aren't any scratches on them either. I checked a couple of my wife's old phones that she throws in her purse and none on those either. I've actually got an old Moto E with my golf GPS app on it that I keep in my golf bag and it has no scratches either.
What about the issue with finger smudges becoming more and more apparent over time? It looks like the area I use my phone most is cloudy because the first swipe you make, already starts making a mark. Anyone else have this issue? Maybe my glass is just defective.
Nightwind Hawk said:
What about the issue with finger smudges becoming more and more apparent over time? It looks like the area I use my phone most is cloudy because the first swipe you make, already starts making a mark. Anyone else have this issue? Maybe my glass is just defective.
Click to expand...
Click to collapse
My screen returns to pristine factory condition once I've cleaned it
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also
Is there any, like something that disable the touch completely at the ghost touch areas or something?
MukhlisM said:
Is there any, like something that disable the touch completely at the ghost touch areas or something?
Click to expand...
Click to collapse
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
MukhlisM said:
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
Click to expand...
Click to collapse
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Prove N. said:
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Click to expand...
Click to collapse
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
MukhlisM said:
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
Click to expand...
Click to collapse
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Prove N. said:
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Click to expand...
Click to collapse
Removed the protector and still the same s*** still happens, now i'm at loss here @[email protected]