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Hello everybody, I just received my g4 yesterday so I had it now for 24hrs and sometimes soft /light touches does not register and I find myself touching the same icon again to make it work .
Coming from Galaxy S6 it seems the G4 sometimes skip a touch or two.
Is that normal? Did anyone else noticed the same ?
Can this be corrected by software updates or is it something wrong with my G4?
Press harder?
Sfkn2 said:
Press harder?
Click to expand...
Click to collapse
Obviously this is the solution but comparing to GS6 and HTC m8 this was never an issue so I am sharing my experience with LG G4 to compare and to find out if this is isolated case or mass issue !
The G4 does not run on super amoled, obviously. The review units seem to have the same 'issue' when compared with other phones. It's the type of screen.
Sfkn2 said:
The G4 does not run on super amoled, obviously. The review units seem to have the same 'issue' when compared with other phones. It's the type of screen.
Click to expand...
Click to collapse
Appreciate your feedback
I just picked up my G4 today and am noticing the same thing. My Note 4 had a setting where you could turn up sensitivity, I have yet to find it on this phone
Give this app a try https://play.google.com/store/apps/details?id=br.shop4apps.touchscreenbooster.com&hl=en I installed it and set it to Super Optimized and it seems to be making the sensitivity a little better. I am coming from the S6 so it was driving me crazy with all the missed registrations.
I'm finding it to be the opposite. While scrolling through my app drawer I end up starting up an app
Sent from my G4 using your mom
I'm having the same issue, however I am running a Mime tempered glass screen protector. My cousin has also reported the same issue where it is missing taps, he's running a Zagg tempered glass screen protector.
To those with the issue are you also running a tempered glass protector?
I have a tempered glass screen protector. I did use the phone for a day or so before I started using the protector. The outcome has been the same for me either way. 90~95 out of 100 taps and swipes are registered properly but the 5 to 10% missed taps are starting to get really annoying for me. Most of the time I won't notice or care in a non gaming scenario though.
I have used the app posted above and it doesn't seem to really make a difference for me. Very frustrating because everything else about the phone has been great (battery, camera, screen, sound, etc). Debating if it's worth rolling the dice on a new phone.. We are in 2015 and this shouldn't be happening, last time I had a phone that missed taps was like 2011.
I was having a similar touch issue. But I fixed mine--or resolved it. I discovered it while scrolling through the reddit Sync app. I would have to press links twice because it wouldn't register the first time. Then for some reason, I discovered the issue:
IF the screen is moving (as in still scrolling from a swipe) ANY AMOUNT at all, the first touch does not open the intended link/target. Even if the screen scroll has slowed to an absolute crawl, but isn't COMPLETELY stopped, the first touch only 'stops' the screen. If I wait to touch until the screen has come to a complete stop, it works every time. Maybe my previous phones didn't have as tight of a tolerance on how much the screen can be moving before registering touches.
Other than that, the screen may be slightly less sensitive than other phones.
Not sure if this is the same touch issue you're having, but I hope this helps someone.
I came from a Galaxy S3 and have the same issue. It's driving me crazy!
Just to add to the topic I've come from a Nexus 6 and I'm experiencing the same issue. Definitely missed taps.
HidYn said:
Just to add to the topic I've come from a Nexus 6 and I'm experiencing the same issue. Definitely missed taps.
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Click to collapse
I am assuming the N6 does not have touch issues like this... I am going to be jumping to it from the G4, I think this is just an unacceptable phone. How is the size / handling of the N6 compared to the G4? That's my only concern...
Darth Pooh said:
I am assuming the N6 does not have touch issues like this... I am going to be jumping to it from the G4, I think this is just an unacceptable phone. How is the size / handling of the N6 compared to the G4? That's my only concern...
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Click to collapse
Honestly I've had every Nexus device and the Nexus 6 I wasn't the biggest fan. It had none of the touch screen issues but the camera was not on the same level and in my experience neither was the battery life.
I also much prefer the size of the G4 and I'm not a fan of AMOLED screens I can't stand the black ghosting that occurs on them.
I've already contacted the Three store here in the UK where I got my G4 and they are happy to exchange but honestly I won't be switching from the G4. We just need more people like on here to make themselves heard and hopefully LG come up with a fix or it comes down to a bad batch.
That's not to say the Nexus 6 is a bad phone but if they can fix the touch screen issues on the G4 there really is no comparison in my opinion.
This was brought up by someone else, but for those that feel the touch sensitivity / registration is not workigng so well, do any of you have a screen protector? Whether it is Tempered Glass or a Protective Film it could be inteffiring with the display?
Also, if you are having problems and have something on your screen for protection, what type of protection is it and what brand? Just figure it is worth a shot asking and seeing if there is a pattern.
woozzy101 said:
This was brought up by someone else, but for those that feel the touch sensitivity / registration is not workigng so well, do any of you have a screen protector? Whether it is Tempered Glass or a Protective Film it could be inteffiring with the display?
Also, if you are having problems and have something on your screen for protection, what type of protection is it and what brand? Just figure it is worth a shot asking and seeing if there is a pattern.
Click to expand...
Click to collapse
I'm using a CaseBase Tempered Glass Protector but my other half is rocking a naked G4 and the issues are still present. I actually already have another Protector on the way from a different manufacture because I initially thought that it could be the problem.
Then I began reading on here and Reddit and discovered we are not the only ones with the issue.
woozzy101 said:
This was brought up by someone else, but for those that feel the touch sensitivity / registration is not workigng so well, do any of you have a screen protector? Whether it is Tempered Glass or a Protective Film it could be inteffiring with the display?
Also, if you are having problems and have something on your screen for protection, what type of protection is it and what brand? Just figure it is worth a shot asking and seeing if there is a pattern.
Click to expand...
Click to collapse
No screen protector for me.
No screen protector here either... it's just super frustrating to have a flagship phone perform this poorly.
Dennisg34 said:
I'm finding it to be the opposite. While scrolling through my app drawer I end up starting up an app
Sent from my G4 using your mom
Click to expand...
Click to collapse
I'm actually experiencing both the issue in the OP and the issue you're having where I try to swipe to scroll but it ends up tapping instead, though they happen at different times. There seems to be something wrong with these touchscreens since it seems to be a common problem.
I think I need some help, running stock just factory reseted phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Maybe your sensor on the front is jacked up?
Nop had it tested in other app.
smaberg said:
Nop had it tested in other app.
Click to expand...
Click to collapse
Try to factory reset it again, or you could investigate if any app you have is causing it.
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
Haha, learned something new
smaberg said:
Hahahahahahahahahahahhah GOT IT.
YOU GUYS WON'T BELIEVE WHAT IT WAS!!!!!!
It's my new tempered glass screen protector..removed it and now works perfect...
Click to expand...
Click to collapse
What brand was it?
dont remember, but high quality one, i dont buy cheap stuff...
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
smaberg said:
dont remember, but high quality one, i dont buy cheap stuff...
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Click to collapse
Because I recently purchased one from Xtremeguard and it's currently being delivered to me. I sent an email to them and they claim that the tempered glass does not block the proximity sensor. I've read on another forum that this specific brand provided similar problems to what you experienced.
and also the missed touches on screen gets worse with tempered glass
nillkin tempered glass here without any issues. Can you post up a picture of your screen protector? Maybe the cutouts are different. I also had no idea on the screen protector that was installed by LG (which in different markets may have logos, but mine was clear, even had a tab to remove it, but left it on until I got my tempered glass one)
It's the sensor, not the protector
smaberg said:
I think I need some help, running stock just factory [reset] phone but problem still there.
When making a call screen goes blank and I can't turn it on after that, can't hang up, can't do anything.
Is there any1 else experiencing this bug?
Click to expand...
Click to collapse
I have the same problem with my LG V10. I have NOTHING blocking the sensor. I just discovered that light level alone will cause the black screen.
I tried calling with a bright light overhead. No black screen.
I caused a shadow over the sensor (NOT blocking it, just a shadow). The screen went black. The same thing happened when I was in the T-Mobile store, with no block and no shadow.
Guys, I had the exact problem. And you DO NOT have to remove your protector, you just need to recalibrate the sensor. There is a tutorial, use the Search.
Did anyone manage to do this with Verizon?
flypiper said:
Same problem here, worked well a couple of weeks. Removed the glass protector, problem gone.
Click to expand...
Click to collapse
thanks without screen protector working fine
This is soooo annoying, and i wonder if my device is defective or it's a widespread issue.
Happens to me occasionally although I have very rough hands from work so I kind of attribute it to that. Maybe there is more to it?
ElCid43 said:
Happens to me occasionally although I have very rough hands from work so I kind of attribute it to that. Maybe there is more to it?
Click to expand...
Click to collapse
I have a feeling it's an issue.... Shouldn't do it.
I'm having the same issue, I just sent my issues in to Huawei US and requested a replacement under warranty. I get swipes read as touches even with the touch sensitivity moved from light to med and I get unregistered touches, particularly in the button bar on the bottom of the screen. sometimes it takes up to 4 touches to register. Rebooting seems to help but having to reboot several time a day is not a fix but an issue which to me is a defect.
zole2112 said:
I'm having the same issue, I just sent my issues in to Huawei US and requested a replacement under warranty. I get swipes read as touches even with the touch sensitivity moved from light to med and I get unregistered touches, particularly in the button bar on the bottom of the screen. sometimes it takes up to 4 touches to register. Rebooting seems to help but having to reboot several time a day is not a fix but an issue which to me is a defect.
Click to expand...
Click to collapse
My problem is that i'm already rooted.. and no way to relock the phone...
Oh that sucks. I was ready to unlock the bootloader and root but i haven't yet. Good luck man
zole2112 said:
Oh that sucks. I was ready to unlock the bootloader and root but i haven't yet. Good luck man
Click to expand...
Click to collapse
Let me know if the replacement makes a difference.
I had the same issue once, and sent it back for warranty service once. They've since sent it back and it's acting up again. In my case the odd behavior turned out to be phantom touches. Check if this is happening with your phone via Developer Options>Input>Show taps.
Initially when touching the bottom of the screen, nav bar, I would get phantom touches in other places on my screen. Going against my personal preferences, I ended up doing a factory reset to see if it would help, and it didn't. At this point my phone was out of the case, as I removed it for troubleshooting reasons, as well as no screen protector. I played with it at home for a few days while waiting for my return label to be shipped to me. By the time it arrived, I was startig to get red flashes on the screen border while scrolling. Now, with my situation, I had the phone in this style case. The reason I mention this is that it started to do the same thing after receiving it back, and now that I've switched to a different style case, it's helped.... I think. Time will tell, but if any of you are using the 3-in-1 case style that actually covers the front bezels (particularly WITH a tempered glass screen protector) you might consider trying a different case.
Hope this helps someone.
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
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Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also
Is there any, like something that disable the touch completely at the ghost touch areas or something?
MukhlisM said:
Is there any, like something that disable the touch completely at the ghost touch areas or something?
Click to expand...
Click to collapse
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
MukhlisM said:
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
Click to expand...
Click to collapse
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Prove N. said:
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Click to expand...
Click to collapse
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
MukhlisM said:
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
Click to expand...
Click to collapse
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Prove N. said:
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Click to expand...
Click to collapse
Removed the protector and still the same s*** still happens, now i'm at loss here @[email protected]