Since the turn of the year, the sleep tracking of the Huawei Watch GT2 is no longer shown in the Huawei Health App, although the data are available on the watch. Is there a proposed solution?
ThinkD said:
Since the turn of the year, the sleep tracking of the Huawei Watch GT2 is no longer shown in the Huawei Health App, although the data are available on the watch. Is there a proposed solution?
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Click to collapse
Huawei have replied to the issue on the official support forum... Accessible via HiCare. They're on it now trying to fix.
Sent from my CLT-L29 using Tapatalk
Thanks same issue on m20pro and GT2
Tapatalk
Hi, it happens also to me since 2 days ago, written to Huawei for a fix. We shall se because at me only nap slep is synked to phone app even if all the night sleep is awailable on watch.
My GT Watch also stopped syncing sleep data on January 1st. Sounds like a year rollover issue or something close.
Let us know if you hear anything from Huawei.
Same problem here. after 10.0.3.018 update unable to sync sleep data, it starts syncing and at 78% it fails.
Watch GT and Mate 20 pro combo.
Huawei has fixed the bug with an update - great!
Huewei gt 2 watch sleep
log into the app and hit the update button they put up kicks in to fix the bug on the sleep app so now the sleep app works just update the app and it will work on your phone and your watch now
---------- Post added at 11:53 AM ---------- Previous post was at 11:47 AM ----------
Update the app on the app store and it will now work they put a fix in for the bug
Nope... still not working for me...
... I have one 2 hr nap logged but no sleep data since year end. App is updated, manual sync button pushed (lots), Google Fit unlinked, watch and phone rebooted numerous times, watch recording sleep fine. All other data sync's no problem. So either the watch isn't pushing the data or the app isn't processing it. ?* Phone is a Xiaomi Mi9T Pro.
Any suggestions appreciated. Thx.
Same on Honor Magic, 78% and says abnormal data or no data available, since 31st December.
doesn't work on mi 9 and Huawei watch 2 which is amdriod wear
I have samw problem on watch 2 and xiaomi mi 9
Latest update (second this month) still hasn't fixed it. Still only getting naps recorded... I keep updated my review on Play Store and I've also emailed the link on the store page.
I have the same issue with Huawei W2 and Samsung Note9. No sleep data sync since the turn of the year. The watch has the information, I can scroll on it, but it is not synchronized with the app and my phone.
I faced the same problem of no sleep data sync,despite the fact that it was recorded on my Huawei watch gt..
My both phones LG V30 with oreo and LG G6 with Pie,could never sync these sleep data after 12/1/20.
I tried a lot of different versions of huawei health in both phones,but without result.
The final solution came after i factory resetted my watch,and now sleep data syncs perfectly,even with December 2019 huawei health version.
So if anybody is still facing this problem,factory resetting the watch is the solution.
No sleep data
Dennisthe said:
Same on Honor Magic, 78% and says abnormal data or no data available, since 31st December.
Click to expand...
Click to collapse
I am facing same problem with my honor magic watch2 and my phone galaxy s5. how did u manage to fix it.
also the app is not working properly so many times my watch become disconnected and giving the error that health has stopped.
help?
Hi - has this bug returned? Sleep data is on the watch, but at 78% of update on app, it stops and says no data available?
Hi guys.
I made this post https://forum.xda-developers.com/sm...onor-magic-watch-2-huawei-health-app-t4135869
But seeing that this one has a lot of activity, I ask you.
Have you found a way to edit your sleep data? (For the ones that have it syncing ok)
For example, I lay down at 10pm to watch a movie, but fell asleep at 1130pm. The watch will recognize I went to sleep at 10pm, but doesn´t have an edit function to tell it I actually went to sleep at 1130pm.
Samsung has that option and I got used to it while I was using my gear sport.
Cheers!
Hi guys,
I think mine after the latest update several months ago, it stop showing heartrate & sleep historical.
Lately, I’ve notice that sleep data has always been there. It only just stop showing data if you access it through home dashboard app screen. ( for some reason)
but if you go into my data> Health measurement > Sleep, it’s there. (Atleast for mine)
Hope this help, and Huawei, please fix this.
Related
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
I have had the Huawei watch for over a week and have never experienced this at all!
Everything works perfect, and I have not had any issues whatsoever.
Here the same... more than a week using the Huawei Watch and I did not encountered any problem.
I haven't had this problem either. But, I did have to return mine because of another problem. I would not buy through Ebay, stick with an retailer like BB or Amazon so you can exchange it easily if there is a problem.
--------------------
smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
No issues like that here, isolated incident
No such issues here after 5 days of use here as well.
Only 'issue' experienced: Lost connection to phone once and wouldn't reconnect. rebooted both and worked instantly.
Here's the deal.
smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
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Click to collapse
If you use certain watchmaker watch faces, since they currently don't support this watch, I have noticed that effect on certain watch faces in ambient mode. Never with the one's the watch shipped with. I do not know if any other watches have round amoled displays so you have to guess which one to use with the watch, I chose first Moto and then a LG square face, both would freeze in ambient mode, so for the meantime I have stopped using watchmaker until the developer updates it to support our watch. To bad, I paid for the full version of the app, before I discovered this. But with any of the ones that come with the watch, never will happen.
smentoma said:
*Hello everyone! I really can't wait to get my hands on a giulery Huawei Watch but in my country it will be availeble only from November. So i start looking on ebay and Amazon. I found one review that realy concerns me on Amazone. And i quote:
" The Huawei Watch has a major software issue. When the watchface goes in to ambient mode, it often freezes, and the only way to unfreeze it is through a reboot. This happens to me at least 5-6 times each day. When a freeze occurs, the watch hands are stuck on the hour and minute that were showing at the time of the freeze. You can press the crown and the screen brightens, but it doesn't leave ambient mode, and it doesn't return to the correct time. I did a factory reset on mine after one day of use to see if this might fix the problem, but nothing changed. I called Huawei tech support, and this is a known issue. They told me a software fix would be rolled out "soon". I thought I could tolerate it until they got it fixed, but this is driving me crazy. Last night, it locked up three times inside of a 30 minute period. I find myself clicking the crown frequently thorughout the day, not because I want to know what time it is or because I want to use an advanced feature, but only to see if the watch has frozen again. What good is a watch that won't tell time?"
So, please advice if enyone has this issue. Thanks and sorry for my english.
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
I have absolutely same issue. Just bought Huawei Watch and immediately first day it froze in ambient mode. I did restart/factory reset, nothing helped, it happens every day, sometimes every hour. The problem is the ambient mode itself. I figured out how you can unfreeze it if this occurs even without restart: on your phone go in Android wear app and in Settings turn on/off function Always-on-screen. After this it works again, but this does not fix that issue that it freezes and the time freezes as well, thus the watch is useless at this moment. Now I use watch without ambient mode and it seems the watch works pretty fine. Please let me know, once someone knows the root case and how to permanently fix this.
There are a few other people complaining about this too in the various forums. I returned my first watch because of this.
In the meantime i bought the watch from Usa. I install many apps and i use watchmaker premium with a superb watch face that i modified and name it huawei watch 2015. I cant say if is freezing in dim mode but i have some ocasional problem with certan app 3 part. Android wear is a great system for notification but is crushing a lot. I can use my watch at full capacity but i have to restart it like 2 time a day to function well. I like this weatch to much to mind that. Install task manager for wear and restart the watch one time and you shoud be fine.
Sent from my SM-N910F using Tapatalk
My huawei watch reboot itself 2-3 times every hour when using WatchMaker Premium Watch Face and the wake gesture works only 1 time when activated
The OP post fault was locking up (had this issue too on my first watch)
This post is not related but I would say uninstall WatchMaker Premium Watch Face, use a stock watch face.
If the problem disappears contact the WatchMaker vendor.
A faulty application has nothing to do with the watch.
Only had 1 reboot in a month. I consider that more than acceptable!
Good luck to you!
I've had a Smartwatch 3 for a couple years without any issues. The watch connects without me doing anything, and notifications come through at the same time as my phone.
I bought a Huawei Watch Tuesday, went through the two system updates, and then did not receive notifications. A factory reset fixed that for about 36 hours.
Since then, I've done about 10 factory resets, tweaking settings in the Wear app and on the watch each time. Sometimes, I could get the watch to receive notifications temporarily. That would stop after an hour or so. Pushing one of the sample notifications from the Wear app doesn't work, but most of the time I can change the watch face from the Wear app. Other weird things:
-Sometimes the Wear app will show nothing. Not even give me options to add a device.
-When I click "Calling Setup" on the watch, sometimes it will ask me to give Message+ (the Verizon messaging app) permission. Whether I accept or not, it will eventually tell me the watch isn't connected to the phone (even though the Wear app says it is).
Today, I exchanged the watch, and am having the same issues (and the grey circle where the charging icon appears won't go away). I really, really want to be able to use this watch, so any help would be very much appreciated. Here's a quick rundown of what I've tried so far:
-Cleared Wear app data and cache.
-Removed Smartwatch 3 and Huawei watch from app thinking it might be confused with 2 in there. Re-added the Smartwatch 3 independently after this, and it still worked.
-Checked permissions on phone and watch.
-Removed Google Play Music playlist, thinking syncing may have been bogging it down.
-Switched default text apps.
-Uninstalled Wear app.
-Tried different Watchmaker faces.
Watch and phone (LG G3 on Verizon) are running Marshmallow.
Can you think of any experiments before I give up?
Uninstall Wear and re-install. Then resync and pair the watch again.
Thats all I can think of.
As an update, I cleared cache in each app on my phone individually and uninstalled non-essential Wear apps. This has notifications flowing normally.
However, if I disconnect the phone/watch for any reason, it takes hours for notifications to start coming in again.
Any thoughts on how to trigger notifications after reconnecting? Toggling the connection and options in the Wear app doesn't help. I can't figure out what eventually allows notifications again.
Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..
flyalligator said:
Hi guys, I have problem with incoming notifications on my watch after the watch is not paired with my smartphone a few hours.
The watch don't receive incoming notifications, but the bluetooth connection is there.
After a factory reset my watch works good again.
I need help, please..
Click to expand...
Click to collapse
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?
acadmus86 said:
I think we're experiencing the same thing. I bet if you gave it a few hours, you would start to receive notifications. I wonder if this is an issue with the watch. Does anyone not experience this?
Click to expand...
Click to collapse
At night, when my smartphone is paired with watch, it's about 8 hours, I get a different notifications to my smartphone but to Huawei watch they don't come.
At morning I do a factory reset.
sleep mode for BT or wifi or...... ? battery optimized app on Marshmallow ?
Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.
fritsprive said:
Since the latest Android Wear update a few days ago, my watch appears connected to my Honor 7, but I don't receive notifications anymore.
I can change the watchface from the phone, i can find the phone from the watch, so there is communication.
If I disconnect the watch, delete android wear from the phone, restart and do a new connect with the watch, it works again, i receive all notifications again. Until, I shut down the watch or restart the phone, then nothing again.
Resyncing apps via Android Wear on the phone does not help. Any clues?
Honor 7 with MM6.01 (b371) and M1D63M on watch.
Click to expand...
Click to collapse
Interestingly I am experiencing the exact same at the moment.. Oddly enough it worked just fine yesterday, but not two days ago or today...
Thanks for replying, now at least I know this is not just me.
I am also having the same problem. I need to disconnect and reconnect several times in a day to get notifications. I thought the latest update was just security fix but i think it has messed up the core functionality as well.
for me, even the watch face cannot be changed from phone.
Funny I ignored this thread until it happened to me just today
Sent from my E6653 using Tapatalk
i'm going crazy....same issue happened to me!!! i'm looking forward to find a solution ASAP!!!
Same is happening to me. I've tried all of the above as well but no success keeping the notifications from disappearing.
Interestingly though, I also have an app installed called Feel the Wear which lets you set different vibrations on the watch for different types of notifications. I only use one custom vibration for hangouts. Whenever I get a hangouts message, I still get the custom vibration on the watch but the message itself doesn't hit the watch.
Sent from my Nexus 6 using XDA Free mobile app
Well, apparently this is becoming an issue. I don't think Sony is to blame, because it started just after the latest Android Wear update, my watch was working perfectly before that. Anywhere I can download a previous version? Then I will install that version and don't allow it to update for now until Google has fixed the issue........
Just this morning I received an update OTA on my watch to version M1D63X, but unfortunately no changes to the notification problem........
Just connected again with my z1 compact, works well, everything fine with the notifications. Therefore it must be something to do with the honor 7 or with mm6, because my z1 compact runs on lp5.1
Same on my watch + Xperia Z3 Compact. There must be some problems with Android Wear app, many of my friends have the same problem. Notifications work after reconnecting but not for a very long time.
Also incoming mails are notified a couple of times in a row for some time, f.e. I get banggood offers mail which is notified on the phone and on the watch, then in the next 5 minutes there goes another notification about the same mail, and again, and again... until I dismiss that notification. Drives me crazy so I just immediately swipe e-mail notification when it arrives (I don't want to block the app).
Hoping for a quick fix...
Every time this problem occurs I simply restart the watch and phone at the same time. Fixed the problem every time. Restarting the watch alone does not help.
Also can confirm that the watch indeed is connected to the phone, no notifications go through to the watch. Had a song successfully identified by Shazam on the watch while the problem was present...
After yesterday upgrade my OnePlus X to android 6.0.1 - Sony SW3 stops receiving notifications. There is info at android wear app, that synchronization was shut down and i have to restart phone to resolve that problem. After restart it works for some time and then the same problem. I think that some program is shutting down by android but i dont know where i can find it, and what it is. Anybody? App that sends notifications to watch?
Same with me. I only get the notification by the app Feel the Wear and having custom vibrations on Gmail, Whatsap and Facebook. But no notification on the watch itself. Also since the last 2 updates.
Since flashing a Nougat rom on my Nexus 6, I have been receiving all notifications on the watch. It's only been a few days but so far so good. Still not a fix for anyone stuck on MM but try flashing Nougat on your phone if you have the option.
Edit: I flashed a couple of different Nougat roms which requires two separate factory resets of the watch. not sure if that had anything to do with notifications coming through.
I'm having problems getting the P2XL to pass notifications to my Huawei watch.
Phone calls are no problem, phone battery display, weather, steps etc all work fine.
I just don't get message notifications. I've tried using the stock app and Textra but neither works.
Facebook Messenger even works...
edit: I just noticed I also don't get notifications from GMail app.
I've gone in and disabled battery optimisation for Android Wear, allowed every imaginable notification permission but it still won't pass message notifications.
My old Pixel XL was great for this. It worked absolutely every time.
bjm374 said:
I'm having problems getting the P2XL to pass notifications to my Huawei watch.
Phone calls are no problem, phone battery display, weather, steps etc all work fine.
I just don't get message notifications. I've tried using the stock app and Textra but neither works.
Facebook Messenger even works...
edit: I just noticed I also don't get notifications from GMail app.
I've gone in and disabled battery optimisation for Android Wear, allowed every imaginable notification permission but it still won't pass message notifications.
My old Pixel XL was great for this. It worked absolutely every time.
Click to expand...
Click to collapse
Similar boat here. Moto 360 v2. I use an app called Feel The Wear to give me a long vibration for texts which I get but no message on my watch. Not sure about Gmail notifications but don't remember getting a buzz or card on my watch.
Sent from my Nexus 9 using Tapatalk
probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.
I had the same issue with my Huawei watch. I had to forget the watch in the phone Bluetooth, clear app data on android wear, uninstall android wear, then re-install android wear and use it to set the watch up again. I did not have to reset the watch. After that notifications worked.
byproxy said:
probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.
Click to expand...
Click to collapse
I was prompted for permission when I connected first time too, but... that was before the watch upgraded to Android 2.5
Count me in. I have the Pixel 2 XL and the Moto 360 gen 2. All was working fine except I would stop getting notifications randomly, but rebooting the watch would fix it (even though I turn the watch off most nights until I need to charge it, so it was being rebooted normally already).
Now the last 3 days no notifications. Reboots don't help at all.
When this happens, like the original post said, the watch is still connected, I get battery stats, it shows when audio plays, shows incoming phones calls, just no app notifications like text or gmail.
The only thing left to do is disconnect and reset. I'm still on the Sep 5th security update. I have the Nov security update notification, maybe I'll do that today and see if it helps at all.
By any chance have you NOT downloaded the actual app on your watch? I thought I had a problem too, with Feel the Wear, but then realized I hadn't downloaded the Feel the Wear app on my watch. As soon as I did, everything worked. This is with Android Wear 2 on a moto 360 sport.
Sent from my Pixel 2 XL using XDA Premium HD app
byproxy said:
probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.
Click to expand...
Click to collapse
I have a Samsung Gear S3 and it works perfect as well.
Make sure Android messages is installed on ur watch,this application is related to some of the missing notifications.
Hello all,
It seems i have a issue with my 6 month old Galaxy Watch 46mm, 1 week after the ONE UI update, all sensors (accelerometer, gyro and HR sensor) stopped working, only the ambient light sensor was working.
So i had no more step counter, turn your wrist to wake the screen (the one i missed the most), HR monitor, nothing.
After couple of restarts, 3 factory resets and waiting for 2 days, all sensors started working again.
Everything was fine for 1 week.
And now since 3 days ago the issue reappeared. no restarts, factory resets, hard restarts helped, till now.
What I noticed is if the Watch is powered OFF and charging the screen rotates accordingly, but if it is powered ON, the screen remains in the same position as it is on your hand, it does not turn 90 degrees.
So for me it seems to be a software/firmware bug.
Does anyone else have this issue?
How did you solve it?
Thanks
Hi,
i have similar problem on my GWA (SM-R500).
Now its four days and many restarts/Factory resets since my sensors died...
I was on Vacation/camping when my last HR reading history shows it happens while sleeping... I've noticed this next day when going for a walk and no notifications go to my watch (i've set to send notifications to watch only when wearing and not using phone). Then noticed that HR sensor is not blinking (set to always on). So i've tried to switch on manual and it starts measuring but in the end shows a "generic" error message (Can't read, try again) - no "dirty sensor" or similar messages... https://www.youtube.com/watch?v=9zo4pOisX_k
Now when i'm at home and searching for help and found this thread. So i've edited my Watchface to test other sensors (accelerometer, gyro) and they dont show any movement either...
I've tried even switch different options in the menus (like detecting workouts, sensors authorisations, etc) what i've found that helped others, but no avail...
According to Galaxy Wearable app i'm runing latest FW
OneUI v1.0
Tizen 4.0.0.3
FW R500XXU1BSD3
a new 15 MB update seems to be comming out,
Samsung’s changelog for the update read:
• Improved system reliability
• Disabled automatic sync of alarm from paired smartphone or watch
• Improved tracking for swim
maybe it will also make our sensors alive again ?
Question is when it will be out in EU
no clue, is it only for US? i am in Europe/Romania also
btw, my sensors started workin for 1 whole day, then went dead again, and now for the last 5 days, they are working 1 hour in 24 hours...which is kind of nice ?? just kidding
It looks like its update only for your (R800) type of watch... My R500 don't have any new update since April...
I'm thinking if there is some way to downgrade Samsung Health because last day it drain my battery in 22 hours, so i think problem is there...
BRazvy said:
a new 15 MB update seems to be comming out,
Samsung’s changelog for the update read:
• Improved system reliability
• Disabled automatic sync of alarm from paired smartphone or watch
• Improved tracking for swim
maybe it will also make our sensors alive again ?
Click to expand...
Click to collapse
Well, it really screwed up the floor count. There's another thread on this here but I normally don't get any counts. Today without climbing any floors at all, I have 173 floors.
I've tried Samsung's CZ Tech support and they responded, that this problem (at least my version) is really caused by last update of SHealth app, they know about it, but sadly there is no way to rollback to previous version, se we must only wait for new update
BRazvy said:
a new 15 MB update seems to be comming out,
Samsung’s changelog for the update read:
• Improved system reliability
• Disabled automatic sync of alarm from paired smartphone or watch
• Improved tracking for swim
maybe it will also make our sensors alive again
Click to expand...
Click to collapse
True that
---------- Post added at 12:45 PM ---------- Previous post was at 12:44 PM ----------
ententeak said:
It looks like its update only for your (R800) type of watch... My R500 don't have any new update since April...
I'm thinking if there is some way to downgrade Samsung Health because last day it drain my battery in 22 hours, so i think problem is there...
Click to expand...
Click to collapse
Yep, my friend has the same problem
whenever i reset my watch to factory settings, the latest samsung health version appears as an update, but i left it with the older version for days, and it still didn't help, are we talking about a much earlyer version?
BRazvy said:
whenever i reset my watch to factory settings, the latest samsung health version appears as an update, but i left it with the older version for days, and it still didn't help, are we talking about a much earlyer version?
Click to expand...
Click to collapse
Thats why i said "At least my version". I have different model (Galaxy Watch Active vs Galaxy Watch 46mm) than you, but similar error...
BTW: today i've wakeup with them "dead" - after 1 day and 10 hours in "battery saver mode" was battery drained from 100% to 0% mostly by SHealth app..
ententeak said:
I've tried Samsung's CZ Tech support and they responded, that this problem (at least my version) is really caused by last update of SHealth app, they know about it, but sadly there is no way to rollback to previous version, se we must only wait for new update
Click to expand...
Click to collapse
ententeak said:
Thats why i said "At least my version". I have different model (Galaxy Watch Active vs Galaxy Watch 46mm) than you, but similar error...
BTW: today i've wakeup with them "dead" - after 1 day and 10 hours in "battery saver mode" was battery drained from 100% to 0% mostly by SHealth app..
Click to expand...
Click to collapse
seems you will get the update also:
https://www.reddit.com/r/GalaxyWatch/comments/cgplgu/new_update_on_my_gwa/
Sadly not yet available in CZ
ententeak said:
Sadly not yet available in CZ
Click to expand...
Click to collapse
got the update 2 days ago, installed it,but nothing changed...
but about 1 week ago, i deleted the Alti-Barometer widget and then uninstalled the Alti-Barometer App thatcomes from the factory, and after several restarts everything started working, except for the floor count, which i can leave without, other sensors still working after 1 week, without any issues
also tested this again after the SW Update from 2 days ago, watch reset, tried to configure Alti Barometer app, sensors crashed, deleted Alti-Barometer app, 5 restarts plus several shutdowns later, everything started working again
so i am 99% happy now, maybe this post will help others
P.S. also with latest Samsung Health App installed, everything besides floor count works fine.
Good to know & glad it's sorted! Cheers
i "forced" that update with changing CSC code from XEZ (CZ) to XAR (US) and get the Tizen 4.0.0.5 update and no luck either... (Changing XAR to XEZ was a little pain in the ass because they use different WiFi bands so i've needed to reconfigure my router to be able to connect to sdb)
and GWA don't have Alti-barometer preinstalled, so i've tried to install it, calibrate (via GPS), tried to measure pressure (no data), tried few restarts with no luck... Now, when Alti-Bar uninstalled, i'm trying more restarts without change...
The sensors are dead even in the service menu (*#0*#)
(BTW: i've got since my last reply 2 days working, one day not and then 5 days in a row when it worked. Then dead again, so i've tried that CSC-updated method...)
Hi all.
I bought a Galaxy Watch 46mm in April 2019 and updated recently :
SM-R800
One UI 1.0
Tizen 4.0.0.4
R800XXU1CSE1
For my part I have the following problem: the number of floors climbed is completely wrong for several weeks now. I do not know if it's from the One UI 1.0 version but when i bought it it worked fine.
So according to you it comes from Samsung Health and not the OS, firmware?
Have you tried to go back on updating the watch by trying to flash it with a previous version?
My watch is still under warranty samsung.
It was sent for repair and they changed the brightness sensor which of course did not change anything !
Attached a screenshot of my watch : you can see 72 floors climbed on the 05/08/2019...
Thank you for your feedback.
I have the sensor issues (HR, lift-to-wake, step count, et al) for almost two months now. countless reboots didn't fix my problem. I then read somewhere that completely switching off the watch, or turning it to 'watch only' mode for 2-3 days fixes the problem. I did just that and voila! Everything works fine. UNTIL, I went to the gym and recorded my workout. I stopped recording my workout and all sensors died again. Followed the process once again, made sure not to record my workout again but it auto detected it this time and died again. I'll turn on my watch again over the weekend to see if the issue auto-fixes again, but I think I have identified atleast one thing that causes this incredibly annoying issue!
EDIT: I've read a lot of people (both on this thread and otherwise) mentioning how the Health app is the culprit. Does anybody have an apk of a previous version to test out this theory?
I give a shot to the "Watch-only mode"... and after few minutes in that mode, turned back on and its working
Edit: it was working for almost same time as it was turned off :/
BTW: I was asking at Samsung's support if there is some way how to rollback (at least like on any android phone - uninstall all updates for default apps) and she say there is no other way than "Factory settings"
If u uninstall Alti Barometer app all works except floor counts. But if u live in building on 4th floor when u go to the apartment gyro sensors goes off and stop working. The same situation is when u go down from 4th floor. Then u must restart GW (on ground or apartment) to start sensors working. Frustrated.