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Hello all,
I have my Rhodium(vodaphone TP2, unlocked with stuff) up for sale in the marketplace as I am rocking a HD2 now:
http://forum.xda-developers.com/showthread.php?t=670836
It is waiting for a good offer:
I have had people offering me silly cash for this nearly mint device (£100???)
Now I am thinking, is it really worth so little?
Most of the Rhodiums up 4 sale are in the US and around $300. I guess that we have too many phones in the UK available on a free contract.
I want £150 at least for it and need to get rid of it asap.....
Has anyone bought one recently in UK? What did you pay for it?
Is there any hope I might get some cash back on this now unloved device?
Kind regards all //
The HTC Desire has really killed sales of previous generation phones and the inexperienced/new user is now wowed by Android or Iphones.
Many people are also wary of buying second hand phones as one person's description of 'mint' may not be another person's idea (not saying anything at all about your advert here BTW, this is just a general point).
Many people are also frightened by scare stories of buying second hand phones
Branded phones can be a 'put-off' too even though they are only really cosmetic issues (although some people may worry about unlocking etc. and be concerned that it may not work with their sim when it arrives and then can't return it)
The rhodium is a super device, but there is only a very small market for them as only the smallest percentage of the phone buying public is even aware of the phone and then when added to the points above, I am not surprised that you are getting low offers, but I can also understand how disappointing this would be for a seller.
I went through something similar when selling my touch HD as I wanted it to go to someone who would love it as much as I did!
I think you have 2 options here;
Wait for someone who is looking for a rhodium and you can meet up in person (thus negating all the general points above)
Flog it to somewhere like CEX who might give you a decent (ish) price for it;
http://www.cex.co.uk/products/Phone... Touch Pro2, Vodafone Good Condition&mode=buy
Shame you are in London though, as I would have taken a look at this if you had been nearer to sunny Gloucestershire
Best of luck with your sale
Spud
i haven't looked into the prices for a used touch pro 2 but whenever I try to sell something online, i always get "low-ballers" THey email you some excuse that they're a student, just lost their job, just had a baby, etc and are tight on cash and want to only pay a quarter of the price i'm asking.
Its just the way things are, if you need to sell it asap, maybe lower the price a bit, but if i were you, i'd stay firm on your asking price until someone that has the money and knows the value of the device goes ahead an purchases it.
My wife and I were at the mall today and I went into a Rogers store (Canadian cell provider), and was comparing the Focus to my Quantum.
A sales monkey came over to see if I needed help and we started chatting. I asked him if the wp7's had been selling he kinda laughed nervously and said he hasn't seen a rep sell one yet. He mentioned that one concern is the lack of multi-tasking. I kinda find that hard to believe. That used to be the rallying cry of all anti-apple people, yet they sold like crazy. And I've yet to see one 'in the wild'. Anecdotal I know, but kinda disappointing. I think it's a fantastic OS, I thought more people would be into it.
Many people are into it.
The sales man is only a sales man. He only wants to sell you what ever he thinks he can make money off.
As it stands the multitasking functionality is about the same as the iphone, but with MANGO on its way, that will be fixed.
Don't worry, generally sales rep don't know what they are talking about, they just know the basic/general stuffs.
If I'm the sales officer,I would not reckon this device to any customer,until 2nd gen of devices or mango are released.
@FooisM, most of the consumers not even know what is WP7,so,whats the point telling them about Mango?lol....
@JC_agga, yea true,they just know basic and general stuffs,that is what ordinary or normal customers want.
you have to do your own homework... sales ppl will sell u what they suppose to or get more commission or old stocks....
i changed 3 Bluray 3D DVD players in past 4 months, as i trusted the sales man....
truffle1234 said:
you have to do your own homework... sales ppl will sell u what they suppose to or get more commission or old stocks....
i changed 3 Bluray 3D DVD players in past 4 months, as i trusted the sales man....
Click to expand...
Click to collapse
Either that or what they know actually works and has full functionality. Just a thought.
xsteven77x said:
Either that or what they know actually works and has full functionality. Just a thought.
Click to expand...
Click to collapse
Not around here sadly. From the few stores around my place, if you don't have an Iphone, that makes you an idiot to them.
To be fair even after all the debacle i've been through with my Omnia 7 I would still reccomend WP7. The OS is just fantastic.
Samsung phones however... I will not reccomend!
Freypal said:
To be fair even after all the debacle i've been through with my Omnia 7 I would still reccomend WP7. The OS is just fantastic.
Samsung phones however... I will not reccomend!
Click to expand...
Click to collapse
Agree perfectly!!!!!! OS brilliant! Samsung has let me downnnnn hardware problems to often!
I love my sammy Focus. When I went to the ATT store to get my wife the same phone, the salesman said good things about the phone, asked me about my experience. I didn't get any anti-wp7 vibe from my att store, but ymmv. By the time I decide to make a purchase, I find that I generally know a lot more about the items than the saleperson. Not always, not generally so.
munkeyphyst said:
I love my sammy Focus. When I went to the ATT store to get my wife the same phone, the salesman said good things about the phone, asked me about my experience. I didn't get any anti-wp7 vibe from my att store, but ymmv. By the time I decide to make a purchase, I find that I generally know a lot more about the items than the saleperson. Not always, not generally so.
Click to expand...
Click to collapse
In Portugal when I went to buy my Omnia 7in January the salesguy had a Mozart and he loved it, almost forced me into WP7.. LOL
No regrets about the OS nor about Samsung... My Omnia is running 7392 always officially updated and no problems so far...
Yeah, I don't know why ppl complain about Samsung. I think they're a great hardware company and I'm very happy with my Omnia 7. Before I had a Samsung Wave with bada, and it was nice too !! No problems at all !!
I didn't have any problems with the update on the Omnia 7 as well.
Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.
TIGGAH said:
Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.
Click to expand...
Click to collapse
LOL that's horrible!
isn't this like letting a car sales man telling you what to buy? If you're going to lay down 500$ you better do your research before walking into any store (or you deserve what you get).
TIGGAH said:
Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.
Click to expand...
Click to collapse
That was amazing.
share any of your sales issues here
cheerio
So, this is one of the post where a "user" rants!
Well, I am a software engineer, bought a defy this august thinking that it will be a cool experience after samsung galaxy ace got messed in rain.
I needed something robust. Well, then i invested in defy.
Phone went fine till september when it started giving issue with data cable, never detected my PC. 22nd October i gave it to service center.
Amazingly they give it to me after 2 months on 13 december, Well, better late than never as they say. I happily went back with my phone. Next day in office phone starts rebooting at random and my 3g signal just looks like barely coming in. Tested sim card on a galaxy and network was good. After a lot of research turns out that hardware is faulty, though earlier my phone used to be amazing at 3g.
While checking hardware turns out to be IMEI is different than what i gave and i was not even notified when receiving. Great move. Never mind, called back customer care again and they ask for minimum 20+ days time. Which is again great.
Thought of selling it to shop for atleast 60 USD or roughly 3000 INR. Bought it for 13000 INR. The shopkeeper says that box and bill has a different IMEI and he cant buy it for me, unless its free.
Just dropped motorola a mail
"So, here is my introduction.
I am a customer who buys a defy in august. A month later the usb starts giving an issue, in october i give it to service center, and in december first week i get it back. 2 months? really? and when i take it back to home, turns out that IMEI is different, and my phone just randomly reboots now. Alright, you guys gonna fix.. but well guess what, Service says 20+ days expected time... really? After all this i really wanted to go for a consumer court case, but i really pity how the things are being handled. You want my IMEI.. but which IMEI? thanks to you guys i have TWO IMEIs .. Point of my mail is not to get a solution, coz after all these months i know motorola wont have a solution for me. But Just saying that stay this way and whatever is left of in India .. of present or the future.. none willl ever trust motorola. Know the worst thing? I cant even sell my phone as my box and bill has a different IMEI. Thanks a lot motorola."
I have all valid ground to sue them, but dont want to. Rather i cant. I dont have time to get into this, as i start at morning 8 for office and its usually late when im back. Instead of getting 13000 Rs handset refunded, while loosing thousands a day by not being involved in office doesnt sound fair. Rather taking it as an "accident" that i stumbled across motorola.
Purpose of mail : NOTHING...
Just felt like ranting a bit. Nothing more, am right now sitting in my room with a sony xperia J. Nice display and good battery (though not amazing hardware but am an adventurer, not a power user, I need battery). For performance i use my laptop
While the time i was here in defy community it was good. Enjoyed a lot of custom roms. Quarx's and walter79's work always amazed me.
Anyways, time to switch to xperia community now.
Seems unbelievable that you got two faulty devices in a row... Me and my brother have both got DEFY+'s and both are working perfectly fine (never had battery drops on any ROM, come alone some bigger failure). So... I don't know, I'm just sorry that you had such a bad experience when Moto's are one of the most endurable phones (not talking just about the DEFY's now). In my experience and knowledge they are at least.
Oh, nevermind, I don't want to turn this into a Moto-fans vs others thread, just saying
I'm glad that you've enjoyed our community!
yeah, quite unlucky of me, but more bad was the service they gave to me. Got defy plus after a lot of research and reviews from actual owners. But seriously, motorola needs to learn. If the thing doesn't get sold, i can use it as a navigator (doesnt reboot when data is off) and fix it on my motorcycle.
It's so unlucky man. Because Defy is such a 'slave' mobile phone that you can put it to hell and can see it's still working. I'm using Defy for more than 1 year now and you don't know how roughly I'm using it. I'm from the southern part of India and you can guess the lifestyle here. This mobile has survived the dusty climate of Tamil Nadu, the pouring monsoon of Kerala and my software experiments with this poor soul, oh my god if not Defy, it would have screamed! I have tested every custom ROMs available for Defy here and it hasn't shown any rejection to any of them whatsoever. No problems with any of the hardware including speakers, display etc. In fact I'm going to try another ROM just after posting this. :cyclops: It is such a reliable machine and what happened to you may be one in a million.
well, all I want to say I would to love to take up your case against the company
I'll take up this one for free just for you all you need to do is sit back and give me the details i'll handle rest of it
P.S: I'll take 40% of of the compensation awarded
This thread goes to nowhere.
Closed.
Very frustrated with the all-too-frequent need to go into Android Auto and reset everything just to get mapping to work, and not having the phone dialer integration working, and so on... Not to mention this monitoring program running in the background that nobody seems to know for sure what it is doing, what it is sending and to where it might be sending things....
So, after initially being happy with the phone, it has turned sour, and I'm looking to move to something lese, but not ready to pay a small fortune for it. What are you all considering for your next phone purchase? Probably not Huawei/Honor....
I loved the 6X, but my relationship with the 7X was sour out of the box. Maybe I was being too harsh but it really should have launched with oreo and came with USB type C. Aside from a hardware issue I had with my particular device, all the issues I had with the software have supposedly been fixed with the oreo beta. So I ordered it again and will have to definitely give it another shot because I did like the phone, it's hard to beat especially for $200. I know a lot of others will say the MI A1 is better, but not having a US based service center sucks. And I couldn't wait for Motorola to announce the G6 series. After my tenure with the 7X though, I plan to spend a little more and see what else Honor/Huawei has to offer. As long as they continue to sell the devices in the US on Amazon. With Best Buy dropping Huawei, who knows if they'll continue to make phones for the US market.
The Good..The Bad..The Ugly
Quite The Polarizing Device.. This 7x..
It looks so cool..
It was thought to be the "Next Big Thing" here at XDA.
But.. It never panned out that way.
It's compelled it's owners to throw caution to the wind.. root and brick there devices like there's no tomorrow..
with no clear cut way to recover it.
Quality Control is not the best.. either you get one that works perfectly (yeay! I did) or you get one with dimming
issues.. lagging issues.. touch registration issues.. heat issues etc.
But.. for a Stock device that had none of the issues mentioned, it's without question.. the best $199.00 your cellular
dollar can buy.
That is.. IF YOU DON'T MIND BEING MONITORED BY PARENT COMPANY HUAWEI.. (see pic)
Glad I Don't Bank On My Device.
The International Samsung Galaxy S10 will be my next device April of 2019
Until then my completely stock perfectly working Honor 7x will do just fine.
I'm brand new (just a few days) to the Mate SE. Love the phone... so far (will be checking for monitor app running soon). But would Huawei be that stupid? to be under suspicion by the authorities, and then have a snooping app obviously running and call it 'monitor'?
Possible I guess, but wow, hard to imagine. Was disappointed to read today that BB will no longer be carrying Huawei phones. I'm hoping to get the M5 tablet, maybe Amazon or last resort their usa website.
They sell phones all around the world, they are very popular. Is there ** any ** factual evidence of nefarious behavior?
Returned mine. Imonitor spyware ran continuously.
Also their support app requires access to your contacts and phone.
Don't think so Huawei.
First time experience with honor it's not so good as I'm expected. My next mob will be form one plus... ?
Huawei Won't Hurt You...
AsItLies said:
I'm brand new... Huawei under suspicion by the authorities, and have a snooping app running and call it 'monitor'? wow, BB will no longer be carrying Huawei phones.
Is there ** any ** factual evidence of nefarious behavior?
Click to expand...
Click to collapse
Yes.
Settings > Developer Options > Running Services
Congratulations!
You've just stumbled upon your own personnal Spyware!
Ain't Life In 2018 Just Grand!
And... NO! of course Huawei is not doing any Nefarious with your personal info.. They just want to....eh.. well..?
Monitor your device's Tempeture !
Oh if only I was as smart as you!
Of course *monitor* means it's monitoring you! Of course!
I'm going to create an app to steal your personal data, and call it *steal-your-personal-data*!
Who would possibly guess?
Run this app: (specifically for data loss to China)
https://play.google.com/store/apps/details?id=com.trustlook.antivirus
RaiderWill said:
Yes.
Settings > Developer Options > Running Services
Congratulations!
You've just stumbled upon your own personnal Spyware!
Ain't Life In 2018 Just Grand!
And... NO! of course Huawei is not doing any Nefarious with your personal info.. They just want to....eh.. well..?
Monitor your device's Tempeture !
Click to expand...
Click to collapse
It's Not Your Fault...
AsItLies said:
Oh if only I was as smart as you!
I'm going to steal your personal data specifically for China
Click to expand...
Click to collapse
Of Course You're Not As Smart As Me...
But That's Ok.
I'll help you just like I've helped so many others.
RaiderWill said:
Of Course You're Not As Smart As Me...
But That's Ok.
I'll help you just like I've helped so many others.
Click to expand...
Click to collapse
Oh and yer so nice too! Wow, people must hang on your every word! Or maybe they just laugh and think 'loser'... I don't know...
Hang In There...
AsItLies said:
Oh and yer so nice too! Wow, people must hang on your every word!...
Click to expand...
Click to collapse
Why Yes...... They Do.
THANK YOU... For your Acknowledgement of that Fact.
I offer an Informative and Insightful view of all things Honor 7X.
Glad I've Captured your attention now as well !
Welcome To My World. :angel:
RaiderWill said:
Why Yes...... They Do.
THANK YOU... For your Acknowledgement of that Fact.
I offer an Informative and Insightful view of all things Honor 7X.
Glad I've Captured your attention now as well !
Welcome To My World. :angel:
Click to expand...
Click to collapse
Oh you're very welcome! and yer about to capture my ignore button too! but I'm sure with your attitude, you've done that before also
I'll Monitor Your Progress...
It's Ok... I'm Respected Here...
And when you get more than 79 post... maybe a little closer to 790 posts.. and learn the ability to help people.. Instead Of Attack People...
And start to get Thanks for your support here on XDA...
Like I Have In More Than Half Of Every Post I've Written In The Last 5 Years... :angel:
Maybe just maybe.. we can continue this conversation that you want to have with "Me" Raiderwill.
I'll determine if you worthy of the privilege of continuing dialog from Raiderwill..
Nope..
I've already determined you'll NEVER be worthy of my Wisdom.. You will have to mature first...
Duplicate post
see ya!
Weighing in with my opinion of this device after almost a month of use...
I absolutely have no problem with it, honestly.
Do I have a bit of a buyer remorse? Somehow, after I bought the phone the note 5 pro was announced, the chipset in it definitely make me jealous. It doesn't help also there is currently some crazy development with the device from the get go.
But honestly, with the horrible availability of xiaomi devices, why should I bother really? The 5 pro probably will never make it to Egypt or an Arab country (I bought the honor from Saudi Arabia), we only have redmi 5 plus and the 64 giga version had a flash sale for an hour and then disappeared without a trace, **** this kind of crap really I'd rather pay a little more and not play any kind of one plus old days crappy games, life is too short.
Back to the honor, I picked it over the redmi 5 plus for 2 reasons other than the availability too, the fact that it's a real metal unibody not half and half and I'd take emui over miui any time of the day (just look at the horrendous bastardization of the recents screen), emui with a theme and a new launcher is almost stock to me, I'm not honestly bothered by anything in the software (I actually like the aggressive battery settings) except for the clear of notifications after unlocking, which is kinda really stupid.
Having project treble almost guaranteed also was a buying reason, it was obvious that honor was committed to bring treble to all their updated devices, I didn't know what is going to happen with xiaomi (back then nobody has seen community treble porting yet), it doesn't help also that the 625 is getting older and older (support wise this means it will get easier to be left in the dust)
I had no issues with the touch, it just seems that Huawei has some kind of different scrolling behavior, the battery has been nice, not legendary, just Nice, the performance has been fantastic so far, honestly I never feel like I'm performing something faster than the device can catch up except in the horrific camera app, which is definitely a software issue that I hope will be fixed in oreo. (That app is a pain to use). Captured photos are nice, a bit on the colder side but manual mode works well for me.
The biggest issue people witness with the phone is the potatoish gpu, I'm not that bothered because the games I have thrown at it worked well (if the slower ones were playable), emulation worked really well especially as I completed prince of persia rival swords completely on the phone, I couldn't ask for more.
If anybody reading this, looking to buy a new phone and has no access to the note 5 pro honestly get the honor 7x, there is currently no better choice I can think of, everybody is praising the Nokia 7 plus as the new budget King and it's almost ****ing 350 euro, I think people's view on what budget means became skewed with how we have 1000 USD phones in the market, 350 USD to 500 USD are NOT budget phones for God sake.
What I would wish for my next phone? Better gpu just for the sake for more future proofing (I plan to stick with a phone for 4 years) and USB C, everything else currently technology wise is not a big deal and nothing in flagships currently is making me jealous, the honor looks fantastically modern (I was a Moto g fanboy but man these leaks of Moto g6 look incredibly ugly with the 18:9 ratio plus a chin, the **** Motorola?). Last thing would be an AMOLED screen, these beautiful true deep blacks must come to budget devices one day.
My 2 cents.
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
Sorry you had to go through the dysfunctional world known as Go0gle, but sage advice.
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
I read a thread yesterday were the poster was complaining about returning his phone and receiving a replacement and the clusterfuc# it had become. I replied and I'll say the same thing here. It's not just Google. Insert any company name and you can tell the same story. In this era of covid and people not wanting to work and supply issues it is just a mess everywhere. We order parts here and they don't arrive, or the wrong one show up and we call customer service and it's a shi$ show every time.
shiftr182 said:
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
Click to expand...
Click to collapse
Get ready for the ride!
You'll start receiving emails like this every third day:
Dec 10th
Hi Az Biker,
Thank You for contacting Google Support!
This is a follow up email as per our conversation over chat regarding Trade-in refund. I would like to inform you that I’m consulting with our product experts and they’re actively working on a resolution. I’ll keep you updated within 24-48 hours.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Jan 3rd
Hi Az Biker,
Thank you for contacting Google Support Team!
We really apologize for the inconvenience caused to you. I can understand your situation. This is something that we do not want our customers to experience. I request you to please wait for the update from our specialist team. Once there is an update, we will get back to you soon.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Every email in between said the same thing. I started to feel like my device was lost or stolen and they were just looking for a way to put it back on me.
I think the delivery notification held them to the fire, as it was already in their possession.
Hopefully everything works out for you. Report back here when you get an update.
Hahaha! Just got the first one! I was in the same boat as you.... my P4XL was only worth around $250 or so on Swappa, and after you factor in Paypal, Swappa, shipping, etc. I opted to just trade in for $209 or something. I guess we'll just wait and see. If I would have known it was going to take that long I probably would have just kept it as an extra.
shiftr182 said:
I probably would have just kept it as an extra.
Click to expand...
Click to collapse
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Atlest there is a possibility that you might get some money, the trade in solution where i live will pay you 400$ at the top for a brand new iPhone 13 Pro Max, like that is gonna happen.
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
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Click to collapse
Lol, for me it was a way of swaying my wife into letting me get the P6P..... Google will pay me for my old phone
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
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Click to collapse
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
wulfgarfang said:
So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people.
Click to expand...
Click to collapse
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
roirraW edor ehT said:
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
Click to expand...
Click to collapse
Yeah that was a ridiculous reply to a serious issue. How much time, effort and money was wasted on the myriad of contacts needed.
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in. Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
foobar66 said:
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Click to expand...
Click to collapse
Dude that sucks! The hopeless feeling of doing everything right, then realizing you're just a number to them hits hard. That's what I was feeling. I'm like "I've purchased 6 top end smart phones from google and blah blah blah.. " then I realize I by myself am nothing to Google. Not in a militant, entitled bad way, but I'm just a bottom line number in ink.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus
going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I waited two weeks, ten business days, before I sent my first email asking what's up. That's patience enough in waiting twice as long as advertised.
If Google is facing greater trade-in times for whatever reason, they should update the 3-5 days stated on their website when you process the trade-in.
Not once did any of their correspondence mention delays related to COVID. This is Google over promising and under delivering. You're welcome to your own opinion.
I did everything I was asked within the time limitations, why should I ask anything different of Google?
Do you for a second think Google would "be patient and understanding" if you had waited 43 days after the trade-in period expired to send in your device? Not a chance.
If you drive through fast food, order a #4 combo, get to the window and they ask you to park in front. Thirty minutes later they bring out your food and say, be glad you got your food at all we've been short staffed for weeks due to COVID...You're fine with that? No, add a note about increased wait times on the menu so I know what I'm getting into BEFORE I commit myself.
BTW, customers are real people too, and instead of receiving a $400 dollar refund real people are charged interest while waiting 43 days for their refund or maybe real people were depending on that refund for other things.
Bottom line, you say I'll get my refund in X amount of time, either hold true to your advertising or update the X amount of time. It's called good business.
roirraW edor ehT said:
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
Click to expand...
Click to collapse
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
Ghisy said:
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
Click to expand...
Click to collapse
I realize in certain circumstances this exists. I moonlight as a mechanic at a local TREK bicycle shop and ordered a 2022 Slash 9.8 GX using my employee discount (20% off a pretty expensive bike). Ordered it in March 2021 received it November 23rd, 2021, as an employee, but customers were getting theirs first, so I get it.
These things are made overseas and shipping backlog, yada yada yada. So I'm not immune to understanding delays. But yeah, the canned "COVID delay" response is being abused way too much!
bobby janow said:
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in.
Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
Click to expand...
Click to collapse
Yes. Swappa can burn a lot of time and knit-pickers can suck the life out of hoping for humanity, but I've been fortunate with the 4 or 5 devices I've sold on Swappa, and back in the day when turning in devices to VZW for an upgrade I never really had any issues.
What really burned by britches about Google was their canned "we're looking into it" emails. Really felt like I was gonna get the ol' shaft on this transaction, with little to nothing I could do about it either way.
shiftr182 said:
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
Click to expand...
Click to collapse
I waited until the link showed they received the device before I started counting days. After ten business days, I started sending emails. Luckily I don't need the refund money per se (like depend on it) as others might be, but I did have it in mind to spend on last minute Christmas gifts to add to the kid's pile
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Maybe I was naïve in thinking that Google was big enough to meet their marketing and quoted timeframe. I had never been given a reason to doubt Google in the past with all the transactions I've done through their store. Trust me, I won't be making that mistake again
I'll let you guys decide who is Google and who is the consumer
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bobby janow said:
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
Click to expand...
Click to collapse
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
Az Biker said:
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
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Click to collapse
LOL! Laughing, and crying.
roirraW edor ehT said:
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
LOL! Laughing, and crying.
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Click to collapse
Now you tell me. Lol. It was a learning experience for sure. I'll take your good advice in the future. I usually keep my devices but these last two I unloaded. I swore off Swappa but with your experiences I think I can safely crawl back. Thanks. But I'm still p'od that I let him get away with that. I should have known better. But it's time to let it go and well.. (smack) I needed that.