Hello,
Anyone else has this problem where the fingerprint scanner barely works (almost unusable) ? I tried many ways to enter the fingerprints but it registers like 1 in 10 tries...
Edit 2: Best solution here: https://forum.xda-developers.com/showpost.php?p=72875604&postcount=18
If that does not solve the issue, also try this:
Edit: solution at https://forum.xda-developers.com/showpost.php?p=71964623&postcount=10
kevinlevrone said:
Hello,
Anyone else has this problem where the fingerprint scanner barely works (almost unusable) ? I tried many ways to enter the fingerprints but it registers like 1 in 10 tries...
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Click to collapse
same here. Samsung makes the worst finger print scanners.
thinking of 4 scan for same finger see if that helps.
Huawei makes the best finger print scanners
kevinlevrone said:
Hello,
Anyone else has this problem where the fingerprint scanner barely works (almost unusable) ? I tried many ways to enter the fingerprints but it registers like 1 in 10 tries...
Click to expand...
Click to collapse
That is not normal, my A5 works 9 in 10 on the first try.
Not a single error in my A3
Mine is totally unusable... any idea?
Well, it seems that I'm not the only one with this problem. Hopefully it can be fixed with an update.
I have to say that my thumb skin is a bit damaged (from doing work on cars, around the house, etc.) but this was never a problem with my S7 Edge. I tried a different finger with healthy skin and it does work a lot better, but still not 100%, it seems to me that the A3 sensor has real issues.
same Problem with my girlfriends A3.
Fingerprint scannner works in 1 of 4 times if youre lucky sometimes doesn't work at all.
She has already made 3 scans with 1 finger but didn't really help
Maybe send it back for warrenty repairs if a factory reset won't work'? I'm sorry but fingerprint sensor should work fine.
Chris.nl said:
Maybe send it back for warrenty repairs if a factory reset won't work'? I'm sorry but fingerprint sensor should work fine.
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Click to collapse
To be honest, I don't think this is solvable via warranty work. I am not sending my almost new phone back just to receive a refurbished piece of thrash. I am putting my faith into a firmware update. The funny thing is, I really like the phone even with this problem, it is very fluid and has even better battery life than the S7 Edge.
So here is a workaround I have found, for those having the issue:
- Instead of using the tip of the finger when adding your fingerprint, use the area just below the tip. In the attached picture, use the area marked with green instead of the one marked with red. It will then work 100%, it's amazing how fast and accurate it is. It's just not very smart like the S7/S8 and other phones and it probably has issues when the skin is not 100% perfect or maybe with pronounced geometric distortions like it is the case when using the finger tip.
Hi folks, a workaround for me was disabling the keep screen turned off, became much more accurate after that
I've got similar problem with always on display. When I turned it off everithyng is fine
I am having similar issues with my phone. I have tried using all three stored fingerprints as just my thumb and I still have trouble getting it to unlock. I do have Always On Display turned on, and I don't really want to disable it as suggested in this thread because it's an awesome feature. Samsung should be able to something as easy as a fingerprint scanner right. Hopefully this is simply a software issue that is patched
hi guys
you lock phone with power key or with widget (like screen off)?
After having the same problem I started turning my thumb much more (even almost fully vertical) during the scanning process. Now it works fine. DHNL
hi actually solved the problem what i did is that factory reset the phone, i schedule a weekly restart, i clean my scanner and i assigned all 3 fingerprints on to the same finger and it worked
Hi folks,
I am experiencing the same issue. I found some relief using a different finger. I have registered three of my fingersprints. For some weird reason only one of the three fingers works acceptably good, the other two are successful very rarely. I therefore recommend you to try with a different finger or several of them to find out which one better works for you.
Good luck !
I can confirm there is indeed a problem with SAMSUNG A5 2017 fingerprint system. The recognition rate can be extremely low in some condition (around 10% positive, meaning almost unusable). This seems to be a software bug
Here is a turn around :
If you record your fingerprint with the screen "always on" function activated , then the recognition rate is extremely poor.
if you unactivate this function during recording process, then the rate is ok (higher than 90%), even if you reactivate the always on function after recoring session
I guess this could be solved by Samsung in the latest firmware A5 (2017) update.
Gautier T., A5 owner
gautierT said:
I can confirm there is indeed a problem with SAMSUNG A5 2017 fingerprint system. The recognition rate can be extremely low in some condition (around 10% positive, meaning almost unusable). This seems to be a software bug
Here is a turn around :
If you record your fingerprint with the screen "always on" function activated , then the recognition rate is extremely poor.
if you unactivate this function during recording process, then the rate is ok (higher than 90%), even if you reactivate the always on function after recoring session
I guess this could be solved by Samsung in the latest firmware A5 (2017) update.
Gautier T., A5 owner
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The trick seems to be working, thanks !!
kevinlevrone said:
Hello,
Anyone else has this problem where the fingerprint scanner barely works (almost unusable) ? I tried many ways to enter the fingerprints but it registers like 1 in 10 tries...
Edit 2: Best solution here: https://forum.xda-developers.com/showpost.php?p=72875604&postcount=18
If that does not solve the issue, also try this:
Edit: solution at https://forum.xda-developers.com/showpost.php?p=71964623&postcount=10
Click to expand...
Click to collapse
updating to nougat fixes this.
you won.t need the workaround with AOD like on marshmallow
im on the latest january patch (Thats when i noticed the issue more) and now my fingerprint rarely works. Ive tried cleaning the sensor with a mild soap and a good rinse and its good for half a day. I've tried deleting the prints and re doing them but most of the time it wont even read my finger period!
Anyone else with this issue? Should i go back to december?
I have a stutter with mine but it still works. I imagine Google will address in an upcoming release. Also, mine is not related to the Jan security patch.
Sent from my Pixel 2 using Tapatalk
still on december, works super inconsistently. half the time it doesnt recognize and i get locked out and gotta do the pattern unlock. the other day i tried to reset the finger prints and that UI would tell me the sensor is dirty...but its not. its kinda annoying.
So I finally took the jump to Pie. One of the smaller issues I have that I didn't before is when trying to set up my fingerprints again, I get an error on the last press which tells me to try again or try another finger.
Yes, an issue for me also. Sometimes it just does not work and other times it tells me the fingerprint sensor is dirty which it is not. Fingerprint sensor issues have been reported by others too after installing Pie. It does not seem to me to be as common as the notification issues with Pie, (which I also have), but it is talked about. I also did a factory reset a couple days after installing 9.0 which did help a couple of apps to work better but did not help the fingerprint or notification problems.
The fingerprint issue is weird as sometimes it is so bad, I think I will not be able to keep the phone, just will not work at all. Then for no discernible reason it will start working fine. It is not just a pain to have to use another login method every time the phone needs to be woken up, but I also use fingerprint sign in for a few apps and it is much harder to have to enter one of my random 14 character passwords when the fingerprint won't work.
Try to put your Ambient display Always on... see if it fixes the fingerprint problem (Google is aware of this issue) till google issues a permanent fix.
Wasn't that only a workaround for people who had fingerprint lag? I don't think it was for fingerprint reading issues.
I did notice a lot more fingerprint reading errors with Pie then redid my fingers and all has been fine.
itzik_man said:
Try to put your Ambient display Always on... see if it fixes the fingerprint problem (Google is aware of this issue) till google issues a permanent fix.
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Click to collapse
Sent from my Pixel 2 XL using Tapatalk
Hi, after the update to pie I am facing a weird issue. Fingerprint scanner sometimes doesn't respond to unlock the device. Does anyone has the same problem?
i too have noticed this from time to time
Same here. Appears to be an issue with sleep mode as sometimes I don't receive notifications for emails etc until I wake the phone. Hopefully a bug fix update is released soon!
Edit: Seems there's a 9.0.1 update, no mention of fingerprint scanner fix but hopefully it is!
You can find a solution in this thread:
https://forum.xda-developers.com/showpost.php?p=78404051&postcount=4615
Hi guys,
Lately I've noticed that my fingerprint sensor does not work properly anymore.
Not sure if it's a hardware or software issue?
Though, the test HW for Fingerprint Sensor from Smart Doctor app reports Good status during all tests.
The behavior is strange and not consistent, most of the times it will work fine but from time to time I cannot unlock/wake the phone with the fingerprint sensor, it's not like the fingerprint is not recognized, it's more like putting the finger on the sensor and nothing happens (it doesn't vibrate like is reading it or not) . Not sure if is related to the phone being in standby for longer period, or I don't know ...
I'm more inclined to believe it's a software issue, and seems to have occurred lately after last update to Android 10 (v30f-EUR-xx, phone type LM-G710EM).
I've tried may method, deleting the finger prints and add them again , even did a factory reset but the issue seems to come back.
Do you guys have such issue?
Any idea how to diagnose this further?
dinoc said:
Hi guys,
Lately I've noticed that my fingerprint sensor does not work properly anymore.
Not sure if it's a hardware or software issue?
Though, the test HW for Fingerprint Sensor from Smart Doctor app reports Good status during all tests.
The behavior is strange and not consistent, most of the times it will work fine but from time to time I cannot unlock/wake the phone with the fingerprint sensor, it's not like the fingerprint is not recognized, it's more like putting the finger on the sensor and nothing happens (it doesn't vibrate like is reading it or not) . Not sure if is related to the phone being in standby for longer period, or I don't know ...
I'm more inclined to believe it's a software issue, and seems to have occurred lately after last update to Android 10 (v30f-EUR-xx, phone type LM-G710EM).
I've tried may method, deleting the finger prints and add them again , even did a factory reset but the issue seems to come back.
Do you guys have such issue?
Any idea how to diagnose this further?
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Click to collapse
Make sure your battery isn't swollen. A swollen battery will take out the fingerprint sensor first because it's right on top of the connection.
Hmm, interesting, from the outside I can't feel any difference, the back seem flat.
Exactly the same problem here. But if I check the sensor while it is not working I get a "sensor not respondong error".
Did you solve somehow?
Thank you