Develop Bugs

One X will not turn on

Hi there,
I have a 6 day old One X, Telecom NZ phone.
Last night while using maps the phone locked up, I allowed 30 seconds for it to come right and it didn't so I held down power for 10 seconds to reboot. Upon reboot I was presented with the HTC Quietly Brilliant screen with the message below in red "This build is for development purposes only. Do not distribute outside of HTC without HTC's written permission. Failure to comply may lead to legal action." The aforementioned boot screen would remain indefinitely until I pressed the power button upon which it would momentarily turn off before rebooting to the same boot screen.
I feel at this point I should note that the phone is completely stock and I have not begun to tweak anything at all yet.
So after this screen being on for an hour or so, possibly enough to drain the battery (battery was near 40% before the phone began acting up), I long pressed the power button and it turned off, that was the last time I saw my screen display anything. Assuming the battery may have died coincidentally at the same time I pressed the button I was hoping a stint on the charger at home may fix everything. Charged for a couple hours on my PC with no sign of life from the phone, then a couple hours on my wall charger with nothing, then all night approx 10 hours on my PC again and still nothing.
I have also tried all the button combinations including those recommended by HTC for hard reboot and hard reset.
These include: Hold vol down + briefly push power; 30 seconds hold power; hold power with both and either of the vol up or down (tried all combinations).
By the look of it I am in for a warranty claim, do you think so?
If so shall I talk to the chain store I bought the phone from or to HTC directly?
Thanks for reading
Van

I don't know NZ consumer law, but try to get a replacement from the store.

NZ Consumer Law
BenPope said:
I don't know NZ consumer law, but try to get a replacement from the store.
Click to expand...
Click to collapse
I believe I have the right to a repair, replacement or refund, which option is of their choosing, usually the repair option, and from past experiences that can take multiple weeks I'm also reasonably confident a courtesy or loan phone wont be on offer either.

Even if it's a week old?

BenPope said:
Even if it's a week old?
Click to expand...
Click to collapse
Yeah I'm pretty sure it doesnt matter if its not working out of the box, they have the option to send for repair
I will go in and talk to them this afternoon

Is it just a dodgy Power-On button...
I Think with a lot of HTC handsets there is a replacement power button, I think it's VOL+ on most handsets...

The-Last-Hylian said:
Is it just a dodgy Power-On button...
I Think with a lot of HTC handsets there is a replacement power button, I think it's VOL+ on most handsets...
Click to expand...
Click to collapse
Hi thanks for your suggestion but I have tried all buttons and all combinations repeatedly before taking it back.
I have now taken it back and due to lack of HTC One X stock and decreased price on the Galaxy S3 I was able to exchange the phones directly, really happy they agreed to direct replacement rather than repair as select chain sotres have done to me before even when only 2 days after purchase.
I do not know how to but this thread should now be closed despite not being solved
Thanks
Van

.polki said:
Hi thanks for your suggestion but I have tried all buttons and all combinations repeatedly before taking it back.
I have now taken it back and due to lack of HTC One X stock and decreased price on the Galaxy S3 I was able to exchange the phones directly, really happy they agreed to direct replacement rather than repair as select chain sotres have done to me before even when only 2 days after purchase.
I do not know how to but this thread should now be closed despite not being solved
Thanks
Van
Click to expand...
Click to collapse
PM Xmoo and ask him for closure.

The-Last-Hylian said:
PM Xmoo and ask him for closure.
Click to expand...
Click to collapse
I am not a mod, Can't close this thread

xmoo said:
I am not a mod, Can't close this thread
Click to expand...
Click to collapse
Oh, for some weird reason I thought you were a mod

Hey,
I had the same problem, send it in for warranty and got it back If i want to replace mainboard for 223,36 euro.
Broke as I am I went searching and found a thread. I will search the thread for you and link it. It is a script you run with your phone connected to your pc/notebook. That's how I charged my one x. Unlocked it with htcdev.com flashed cwm and installed custom Rom. Or run RUU.
http://forum.xda-developers.com/showthread.php?t=1658084
At first it didn't load to 3860Mv (above 30%) this was due my pc after it tried the script on my girlfriends laptop it charged!
You can also try to send it in to HTC and cross your fingers. =)
All credits to the OP of the thread.
Greets,
Dave
Sent from my HTC One X using XDA Premium HD app

[Q] "Bricked" After Overheat Auto-Shutdown - Desperate To Retrieve Data

JimBadger said:
Hi,
I'm genuinely sorry if this is an often repeated thread, but I couldn't find anyone here suffering from exactly the same symptons as me.
I've had my One X for a couple of months, it's completely unrooted and has nothing on it you can't get from Google's app market. I'm with Orange, in the UK, so the phone's running all their default stuff.
My phone's been running quite hot ever since I got it, but, today, I had it in my pocket while I drove to work (20) minutes, and it must have overheated and turned itself off.
I couldn't turn it on, and, in my panic, I held the power button for ten seconds, and saw the buttons at the bottom flash. Since then, nothing at all, no charging light (from USB or mains). I've tried all combinations of power/volume button presses and absolutely nothing has happened at all. Nothing at all since the first button flashes on the first long power button press (10 seconds). Now, it's been like that for about 8 hours and has been on and off charge all day, to no avail. (no LED at all, at any point, red nor green).
I've just got back from holiday and have a tonne of pictures and vids I have probably lost, but want to try to recover. I'd be really, really grateful for the assistance of the experienced people here. I'm, as you may have picked up, a hopeless newb.
When I connect via laptop to USB, the computer (Windows 7) detects an APX device, whatever that is, but the automated driver installation fails. Nothing shows up in Windows explorer.
Is there anything I/You/We can do?
My last resort is to send it back to Orange, and ask if they can retrieve data, but I expect they'll just send a new phone and wipe/refurbish my old one for someone else.
Is it possible to send phones back to HTC for repair, without losing data?
And finally, although I've not seen anything on the screen at all, no bootloaders, no recovery screen, nothing, might some combinatin of my button-mashing have already wiped the phone?
On a scale of One to OH DEAR...how screwed am I?
Please help me, XDA!
Edit: Ah, I can see it as a device, actually. Shows up as an "APX Device", but I can't do anything with it.
Click to expand...
Click to collapse
I had the exact same issue as the above user, only change is that my phone has been rooted... is it still worth sending off to retrieve data on the SD card or will they refuse to fix it as it is rooted?

OneX94 said:
I had the exact same issue as the above user, only change is that my phone has been rooted... is it still worth sending off to retrieve data on the SD card or will they refuse to fix it as it is rooted?
Click to expand...
Click to collapse
HTC would fix ur device provided u pretend not to have rooted it ... but they wouldn't retrieve the data for you, though.

[email protected] said:
HTC would fix ur device provided u pretend not to have rooted it ... but they wouldn't retrieve the data for you, though.
Click to expand...
Click to collapse
There is absolutely no chance of data being retrieved, even if requested? And sure I can pretend I didn't root it but will they not find that it has been rooted? It was still on the stock rom but not stock recovery

OneX94 said:
There is absolutely no chance of data being retrieved, even if requested? And sure I can pretend I didn't root it but will they not find that it has been rooted? It was still on the stock rom but not stock recovery
Click to expand...
Click to collapse
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
out of curiosity, didnt u use the auto-upload dropbox feature ?
u pics would be on dropbox.com if u did. u could log in with ur id and pass
Let me know what happens :good:

[email protected] said:
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
out of curiosity, didnt u use the auto-upload dropbox feature ?
u pics would be on dropbox.com if u did. u could log in with ur id and pass
Let me know what happens :good:
Click to expand...
Click to collapse
Aah well what's gone is gone...
Yes I had but there was other personal data that I would've really have like to have kept :/
Edit: Will do, Thank you

http://www.modaco.com/topic/335416-nvflash-setup-instructions-drivers-links-active/
This isn't an answer but might be of interest for research. No idea if similar recovery exists for hox. If you could get back to Cwm at least you could mount sd and get your data...
Sent from my HTC One X using Tapatalk 2

[email protected] said:
Sorry, but no chance at all, the Htc service technician would directly replace a new board on your phone and discard the old one, meaning they wouldn't even bother try repairing the old board, and all you data would be on the old board.
and since the phone doesn't turn on, as i told u previously they wouldn't take the pain of repairing the old board and finding out if ur phone was rooted or not, they would directly replace the entire board. (at-least that's what they did to me, when i tried it :laugh: )
Click to expand...
Click to collapse
I'm not sure if your information is just from personal experience but the reason why any official repair center won't retrieve data is because of the action of doing so is tangled up in many privacy laws and it's not worth the hassle.
As far as I am aware HTC will repair anything that's within their skill set which is pretty much anything, but the cost of their labour is high and given the HTC One X is currently a £350 phone, it may not be worthwhile.
@OneX94 I can completely sympathise with you – such a ball ache to lose em after a holiday!
Can I ask about some of the more particular details of your phone? You said it was rooted – did you have a custom rom and CPU frequency adjustment apps etc?

leonforthewin said:
I'm not sure if your information is just from personal experience but the reason why any official repair center won't retrieve data is because of the action of doing so is tangled up in many privacy laws and it's not worth the hassle.
As far as I am aware HTC will repair anything that's within their skill set which is pretty much anything, but the cost of their labour is high and given the HTC One X is currently a £350 phone, it may not be worthwhile.
@OneX94 I can completely sympathise with you – such a ball ache to lose em after a holiday!
Can I ask about some of the more particular details of your phone? You said it was rooted – did you have a custom rom and CPU frequency adjustment apps etc?
Click to expand...
Click to collapse
Stock rom, set cpu installed and was allocated high levels of cpu frequency as i had almost full battery... why ask?

landwomble said:
This isn't an answer but might be of interest for research. No idea if similar recovery exists for hox. If you could get back to Cwm at least you could mount sd and get your data...
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I have cwm as my custom recovery but the phone won't start, go into hboot or anything :S

OneX94 said:
Stock rom, set cpu installed and was allocated high levels of cpu frequency as i had almost full battery... why ask?
Click to expand...
Click to collapse
I was wondering in case you have overclocked it etc.
You insured by chance?
Sent from my HTC One X using xda premium

Hmmmmm the mysterious APX mode a lot of developers are trying to go to..........
Sent from my faster than SGS3 HOX.

XxVcVxX said:
Hmmmmm the mysterious APX mode a lot of developers are trying to go to..........
Sent from my faster than SGS3 HOX.
Click to expand...
Click to collapse
I haven't read back through the thread, but APX means write-off. Its dead, an ex-phone, not coming back to life. Ever.
Claim under statutory rights or HTC warranty.

leonforthewin said:
I was wondering in case you have overclocked it etc.
You insured by chance?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
not insured, and i may have overclocked a tad.... :S The courier came to pick the phone up to take to HTC this morning, have i just made a huge mistake in doing that?...

BenPope said:
I haven't read back through the thread, but APX means write-off. Its dead, an ex-phone, not coming back to life. Ever.
Claim under statutory rights or HTC warranty.
Click to expand...
Click to collapse
Yeah, its most probably dead.
Sent from my faster than SGS3 HOX.

[Q] Hard bricked, but...

Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.

dancress said:
Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.
Click to expand...
Click to collapse
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.

shifter7 said:
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.
Click to expand...
Click to collapse
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.

dancress said:
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
Click to expand...
Click to collapse
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
dancress said:
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.
Click to expand...
Click to collapse
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used

shifter7 said:
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used
Click to expand...
Click to collapse
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.

dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
I'm laughing so hard right now :laugh::laugh::laugh::laugh::laugh::laugh:

dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
It simply reset itself after the battery completely died. Black screen and no response doesn't mean the device is off.
As soon as they switched it on they would have seen knox had been tripped.
Sort of did you a favour by telling you it wasn't bricked.

I had the same sort of problem i connected my tab to my laptop and used the recovery mode key combination then my tab came back to life
---------- Post added at 04:29 PM ---------- Previous post was at 04:29 PM ----------
Sorry download mode not recovery mode

Comforts me while ROM developing that the only reported case of a hardbrick was here - and the battery just died.

zenfone 3 deluxe ZS550KL volume/power button unresponsive ?????

so last night my phone just all the sudden just black and power button was unresponsive. I plugged it into my charger and my main menu screen appeared. My battery was at 84 percent so i know the battery wasn't dead. The only way i am able to turn my phone on now is by the double tap function. I have done system updates and such and am still not able to figure out this issue. Hopefully someone from here can help me out.

Sounds like a harware problem but can't test unless you have unlocked your bootloader, rooted and installed a power toggle widget from the playstore.
A reboot might fix it but if the power switch is no good then heaven help you if the power dies.

ultramag69 said:
Sounds like a harware problem but can't test unless you have unlocked your bootloader, rooted and installed a power toggle widget from the playstore.
A reboot might fix it but if the power switch is no good then heaven help you if the power dies.
Click to expand...
Click to collapse
okay, I can follow steps on here to root my phone. Would I be able to turn the phone off then back on with toggle widget once phone powered off? Thanks for the reply. I'm just lost with this one. Phones only a week old but don't have purchase receipt to validate warranty.

jmizz said:
okay, I can follow steps on here to root my phone. Would I be able to turn the phone off then back on with toggle widget once phone powered off? Thanks for the reply. I'm just lost with this one. Phones only a week old but don't have purchase receipt to validate warranty.
Click to expand...
Click to collapse
Nope, would suggest an RMA as you need to use power button to turn off and on.
Remember, if you bought it online you might have an emailed receipt or, if bought at a shop, they might be able to reprint the receipt as long as you can supply date and roughly the time. Helps if they register the receipt in a database as I've had them retrieved from 2 years prior that way...

ultramag69 said:
Nope, would suggest an RMA as you need to use power button to turn off and on.
Remember, if you bought it online you might have an emailed receipt or, if bought at a shop, they might be able to reprint the receipt as long as you can supply date and roughly the time. Helps if they register the receipt in a database as I've had them retrieved from 2 years prior that way...
Click to expand...
Click to collapse
Yea turns out there is no way to recover receipt. I actually bought this from a close friend who bought it randomly off someone so no way to get warranty unfortunately. I was in need of a phone because my zenfone 2 fell in a lake. lol. Do you know of anyway i can do a hardware reset via data cable? Thanks again for your help.

Note 10+ stuck at watchdog reset

Hi all. I am baffled as to what happened to my phone. It has no mods and is running stock android 11. It was absolutely fine, not having any issues at all, and I realized I hadn't rebooted it in a few weeks. So, I did a plain old restart.
And it died.
It won't do anything no matter how long I hold the power button down. The battery is fully charged.
Tried to get to the recovery screen by holding down volume up and power, which did nothing. Then I tried vol down and power and got a screen I've not seen before: SS RDX Watchdog Reset.
And here I am stuck. I plugged in a usb cable to my laptop and now there's a device connected on my laptop called msm_upload which I can only see from the windows Bluetooth and other devices panel.
I have no idea what to do from here and I'm desperate.
Any help would be greatly appreciated.

did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5

raul6 said:
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
Click to expand...
Click to collapse
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.

mellie815 said:
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
Click to expand...
Click to collapse
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch

raul6 said:
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
Click to expand...
Click to collapse
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?

mellie815 said:
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
Click to expand...
Click to collapse
That's true and who knows it might work. essentially trying anything to see if it will somehow make a difference. fingers crossed

Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.

blackhawk said:
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
Click to expand...
Click to collapse
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.

Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.

mellie815 said:
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
Click to expand...
Click to collapse
There's a stock rom for it, obviously.
If you can degrade to 10, do so.
The boot loader version will dictate if you can or can't.
I'm not experienced enough to advise you on this but that's what might be needed.
Again play with the button sequence/timing and try to get into the boot menu.
Just a slight difference in timing or the wrong sequence and it won't go to the boot menu.
It's not likely but possible the buttons were remapped.
Try taking out the Sim and SD card.
My guess is you can get it to go to the boot menu but until today I never heard of this happening.
A apk timed out because of not rebooting for so long? Don't do that again... at least reboot every couple days.
Malware is another possibility.
Last resort talk/send to Samsung.
Play with it... Androids wuv attention.

I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.

mellie815 said:
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
Click to expand...
Click to collapse
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.

blackhawk said:
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
Click to expand...
Click to collapse
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.

mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
Click to expand...
Click to collapse
Talk, write to Samsung and lean on them.
You'll probably end up sending it in. Take detailed pictures of the phone before boxing it and as boxing it. Double box it and pack/seal it well. Insure the package!
Fight with Samsung if they try to charge you more than $50. Expect trouble... Samsung's tech support is one of the worst on this planet.

Finding stock ROM should not be that difficult, by browsing through the forum, Guides, News & Discussions:
Links to US-firmwares: https://forum.xda-developers.com/t/n975u-and-n975u1-firmware-links-here.3957648/
Following thread describes how to download FW using Frija and flashing using Odin: https://forum.xda-developers.com/t/...-25-feb-21-galaxy-note10-sm-n975f-ds.3957812/

There's a YouTube video...,
https://www.youtube.com/watch%3Fv%3DQe94cBd_fSc&ved=2ahU
He shows you how to fix it. Has FB page "How to Solution"
Check it out

mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
Click to expand...
Click to collapse
Did you ever get this fixed?

I have similar problem. N975u1 stuck in SS Rdx unknown mode. No way to gt to recovery or bootloader

mellie815 said:
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
Click to expand...
Click to collapse
File a complaint with your state attorney general's office.
Against the warranty company and especially the carrier.
Lean on the carrier, verbal breach of contract because the warranty company refused to repair it.
I'd stiff the carrier out of principle. It's likely they wouldn't bother to take it to small claims court.
Before you do that though lean on them like a cheap suit, call, call, call. Talk to their retainment group. Don't give them a moments peace. One time I called Verizon close to 30 times in a week before they finally issues a full credit over a Direct TV breach of contract. If I was you I be seeing red...