DRM INFO app shows Widevine L3 instead of L1 - Samsung Galaxy S9 Questions & Answers

I noticed that I was unable to play HD content on Netflix or Amazon Prime Video apps. Downloaded DRM info app to check widevine security level and it shows L3 instead of L1 which is required to stream HD content. I tried to contact Samsung but they weren't helpful.
I have a s9 G960U1 Snapdragon and have never tried rooting or anything (I know it's not possible to root Snapdragon S9). Knox is good too. So I don't know how I don't have L1.

Undoedsdaname said:
I noticed that I was unable to play HD content on Netflix or Amazon Prime Video apps. Downloaded DRM info app to check widevine security level and it shows L3 instead of L1 which is required to stream HD content. I tried to contact Samsung but they weren't helpful.
I have a s9 G960U1 Snapdragon and have never tried rooting or anything (I know it's not possible to root Snapdragon S9). Knox is good too. So I don't know how I don't have L1.
Click to expand...
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widevine L1 L2 and L3 are merely levels of DRM security, level 3 being the lowest. Is this happening on everything you stream? do you have a good data connection when this happens?

youdoofus said:
widevine L1 L2 and L3 are merely levels of DRM security, level 3 being the lowest. Is this happening on everything you stream? do you have a good data connection when this happens?
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I am not even getting the HD logo on Netflix app and I even tried out the Test Patterns on Netflix and it maxes out at 540p.
And yes i have a good data connection (able to stream 1440p on Youtube without buffering).

Undoedsdaname said:
I am not even getting the HD logo on Netflix app and I even tried out the Test Patterns on Netflix and it maxes out at 540p.
And yes i have a good data connection (able to stream 1440p on Youtube without buffering).
Click to expand...
Click to collapse
just making sure that wasnt the culprit, obviously being able to stream such a high def feed eliminates a data issue on your end. have you tried logging in to netflix on a different device and seeing if it is extant?

Yes I'm able to stream HD on other devices as I have the Ultra HD plan. Actually I am unable to stream HD content on Amazon Prime Video also. So it's definitely a DRM issue.

Undoedsdaname said:
Yes I'm able to stream HD on other devices as I have the Ultra HD plan. Actually I am unable to stream HD content on Amazon Prime Video also. So it's definitely a DRM issue.
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Click to collapse
is your phone rooted?

youdoofus said:
is your phone rooted?
Click to expand...
Click to collapse
No, it isnt. AFAIK it isnt even possible to root US Snapdragon S9s.

I submitted an error report on Samsung Members app. They told "The reason why it got changed to L3 is deletion of widevine keys from the device. It can be due to some unauthorized binary installation or some code related error."

Undoedsdaname said:
No, it isnt. AFAIK it isnt even possible to root US Snapdragon S9s.
Click to expand...
Click to collapse
yeah, no its not. i was just in and out of several forums that day and didnt remember what you said you had and you cant look at the previous messages when replying on xda for whatever reason

So what can i do? Will a factory reset help?

Undoedsdaname said:
So what can i do? Will a factory reset help?
Click to expand...
Click to collapse
Did you do the factory reset? Did it help? I have same issue.

Related

Amazon Instant Video App?

I'm wondering if this will have an app for Amazon Instant Video since it is one of the advertised features. If it does, would it be possible to port it to other Android devices? Right now the only way to watch Amazon Instant Video on an Android device is to spoof a desktop user agent and use flash player. While this method works, it would be a lot easier to have a native app, especially with flash player being discontinued.
APK (ATVAndroidCleint.apk) is Posted:
http://forum.xda-developers.com/showpost.php?p=19409230&postcount=10
Works on unrooted Gingerbread devices and force closes on Honeycomb/ICS when you try to go to a video's page. On rooted devices you'll need to install OTA Rootkeeper then force close and re-open the video app. You can also freeze/defrost it with Titanium Backup.
Option #1 to Log in to Your Amazon Account:
Open the Amazon video app and find a video you want to watch. Tap the orange box to buy the video and log in with your Amazon account. Once logged in the prices in the orange boxes should adjust if you have Prime and you'll be able to watch videos. If you get an "Error Linking Device" proceed to option #2.
Option #2 to Log in to Your Amazon Account:
From a Kindle Fire ROM dump obtain and install MyAccount-unsigned.apk and com.amazon.dcp.apk. The files in this post should work even though its not a complete ROM dump. Now you can associate your Amazon account with your device just like you would a Google, etc account. From Settings, Accounts you should be able to add an Amazon account. Now go back into the Amazon video app and you should already be logged in and able to watch videos.
If you still get a "Your device is no longer configured correctly to play Amazon videos" error try restarting your device after you temp unroot with OTA Rootkeeper. Some devices, usually running CM roms have had issues with the error even after temp unrooting.
My understanding is that it will play instant video, although idk what app will do it.
Soon after mine arrives, I'll update?
Sent from my ADR6300 using xda premium
Its built into the device.. so I doubt it.
spunker88 said:
I'm wondering if this will have an app for Amazon Instant Video since it is one of the advertised features. If it does, would it be possible to port it to other Android devices? Right now the only way to watch Amazon Instant Video on an Android device is to spoof a desktop user agent and use flash player. While this method works, it would be a lot easier to have a native app, especially with flash player being discontinued.
Click to expand...
Click to collapse
When flash is discontinued, you won't lose your ability to view video. more than likely, they will replace it with HTML5. As long as thy don't go to Silverlight, you should be OK.
Ditto, though about the native app. Why hasn't amazon released this type of app?
Yeah, popped over to see if there was an apk for it to try on other devices. Would definitely want to give it a shot.
There is a native Amazon Video app on the Fire. The apk installed and ran fine on my Nexus S (although the layout was a bit wonky). The problem that I encountered is that there is no way to sign in to your account from the app.
jm9843 said:
There is a native Amazon Video app on the Fire. The apk installed and ran fine on my Nexus S (although the layout was a bit wonky). The problem that I encountered is that there is no way to sign in to your account from the app.
Click to expand...
Click to collapse
Where is the apk?
Can you post the apk. Myself and others would be interested even if it doesn't work yet. Perhaps there is another app or service needed to get you logged into Amazon similar to porting android market to devices that don't have it. I also read that Amazon is releasing their source if that makes things easier. You'd think they would release Instant Video as an app but it is a selling point of the fire.
The apk is in system/app, and is called "ATVAndroidClient.apk"
here is the ATVAndroidClient.apk......havent tried it yet.
FC's when trying to watch movies, or view help. Must be due to sign in as mentioned previously. May need the accounts and sync apk installed.....
Looks nice though.
fwiw, post-rooting, myself and a couple others are no longer able to instant stream a video...
Sent from my ADR6300 using xda premium
sikesjb said:
here is the ATVAndroidClient.apk......havent tried it yet.
Click to expand...
Click to collapse
Sweet, and it works on the Droid 3.
What I did was tapped on an orange $1.99 button to buy an episode of a show. This brought up the Amazon login window and I logged into my Amazon account. Now that I'm logged in, it knows I have Prime Instant Videos for free so it lets me view everything.
There are some messed up parts of the GUI due to it only supporting the Kindle's resolution. I also noticed that once the on screen controls disappear during a video there is no way to get them back. I have to press the back button on my phone to exit back to the app, but luckily the app keeps your place, allowing you to resume.
Overall it is good enough to be usable, I watched a few minutes of Top Gear and Lost on it just fine. Both the Droid 3, Bionic, Razr, etc and the Kindle Fire have TI OMAP 4430, not sure if this has to do with anything.
EDIT:
Doesn't appear to work over 3G. You can browse videos but get the error "Playback over cellular network is currently disabled"
spunker88 said:
Sweet, and it works on the Droid 3.
What I did was tapped on an orange $1.99 button to buy an episode of a show. This brought up the Amazon login window and I logged into my Amazon account. Now that I'm logged in, it knows I have Prime Instant Videos for free so it lets me view everything.
There are some messed up parts of the GUI due to it only supporting the Kindle's resolution. I also noticed that once the on screen controls disappear during a video there is no way to get them back. I have to press the back button on my phone to exit back to the app, but luckily the app keeps your place, allowing you to resume.
Overall it is good enough to be usable, I watched a few minutes of Top Gear and Lost on it just fine. Both the Droid 3, Bionic, Razr, etc and the Kindle Fire have TI OMAP 4430, not sure if this has to do with anything.
EDIT:
Doesn't appear to work over 3G. You can browse videos but get the error "Playback over cellular network is currently disabled"
Click to expand...
Click to collapse
Yeah, I tried it on my Inc 2 and had more success....my first attempt was on honeycomb.
Wasn't able to log in. network error. Will try on wifi....
Definitely looked better on my tablet, so probably ideal for gingerbread tab.
Sent from my Incredible 2 HD
sikesjb said:
Yeah, I tried it on my Inc 2 and had more success....my first attempt was on honeycomb.
Wasn't able to log in. network error. Will try on wifi....
Definitely looked better on my tablet, so probably ideal for gingerbread tab.
Sent from my Incredible 2 HD
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It won't work over 3G for me, it wants wifi. It will be better on a tablet I'm sure, some of the things like the search box, etc feel a little small on a 4" screen, but its still a lot easier than using a browser.
If you got it working on your Incredible 2 then it may not actually be GPU sensitive. Maybe this will end up working on a wide variety of devices. Makes you wonder if Amazon will release a version to the general public.
spunker88 said:
It won't work over 3G for me, it wants wifi. It will be better on a tablet I'm sure, some of the things like the search box, etc feel a little small on a 4" screen, but its still a lot easier than using a browser.
If you got it working on your Incredible 2 then it may not actually be GPU sensitive. Maybe this will end up working on a wide variety of devices. Makes you wonder if Amazon will release a version to the general public.
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Click to collapse
Yeah, got it working on my A100, but agian...honeycomb. FC's arent unfamiliar. Inc 2, I got as far as the login screen, but got "an error has occured, please try again" on wifi and 3G. Could be an account issue though.
Hopefully someone that knows what they are doing can get it to work properly.
Glad you got it working.
I can install but when try to purchase I get this. I am rooted maybe that why.
Sent from my HTC Sensation running Digitalized 0.7
That was what I had experienced on the Xoom w/ the Google Market for Movie Rentals.
It let's you rent them and they show up in Videos. But you can't watch them if you're rooted. You have to watch them through a browser.
kingskidd268 said:
I can install but when try to purchase I get this. I am rooted maybe that why.
Click to expand...
Click to collapse
Apparently this app checks for root and gives this error even on the Kindle if rooted. The solution is to temporarily unroot with an app, details at this link:
http://phandroid.com/2011/11/16/rooting-kindle-fire-breaks-amazon-video-and-how-to-make-it-work/
I installed on my Bionic (currently removed the root while waiting for that update to show up) and it looked ok, a few graphic issues.
I tried to login, but it came back with a message to check my WiFi connection.

Is NETFLIX Being Blocked on Rooted Devices

Read here:
http://www.androidpolice.com/2017/05/13/netflix-vanishing-play-store-rooted-users/
I seem to have lost it but maybe just a glitch. getting error:
Sorry we cannot reach the Netflix service. Please try to restart the Netflix application (-114)
A big ouch if true. Looking for alternative streamers anyway. Recommendations?
schneid said:
Read here:
http://www.androidpolice.com/2017/05/13/netflix-vanishing-play-store-rooted-users/
I seem to have lost it but maybe just a glitch. getting error:
Sorry we cannot reach the Netflix service. Please try to restart the Netflix application (-114)
A big ouch if true. Looking for alternative streamers anyway. Recommendations?
Click to expand...
Click to collapse
Luckily the Amazon FTV App is in a different update cycle then the PlayStore's. No problem with playback on my Rooted FTV1 so far. Watching the new NORM MACDONALD Comedy Special to test it out ... :laugh: :good: (He still got one of the best unique deliveries)
False alarm. Just a coincidence. Still need a new streaming solution with locals and DVR. That's not asking for much.
Mind if I ask how you fixed this error?
Ever since installing the latest pre-rooted on my Fire TV gen 1, netflix just comes back with ui-error-800-3
Everything I found on the net to try and fix it has not worked. It works fine on my non-rooted Fire Stick, just not the Fire TV.
Thanks.
-Chris
Delete Cache, Data, Uninstall, Reinstall
if that doesn't work:
https://help.netflix.com/en/node/12232
I just wanted to throw this in there because I had the exact same problems with a brand new device, not rooted - Samsung Galaxy S8+ kept giving me the error "Sorry, we cannot reach the Netflix service. Error (-1001)." I looked and looked for answers and couldn't figure it out, and finally I found VPN apps. I downloaded Turbo VPN from the Play Store and installed it and started it. I then started Netflix and it actually opened. I tried to watch a show via streaming and it said that I had to uninstall my VPN app. I thought "great, now it's over". But it wasn't! I turned off the VPN and restarted Netflix and it actually opened like normal (without any errors!) and now I can watch my shows. I don't know if this was a block by Samsung or AT&T or whatever to make us use their DirectTV Now service, but this was how I fixed the issue.

Unlocked bootloader and Netflix?

So right as I got the phone I unlocked the bootloader, always do it since I like messing around with my phone. All my apps installed fine except for Netflix. According to some articles it looks like Netflix blocks anyone who unlocks their bootloader. Apparently they made this change back in May but I do not have this issue with my unlocked 5x(still on 7) or Shield K1(also on 7). Even stranger is that while Netflix shows as incompatible with my device, I can install Netflix VR, which is an exact replica of the Netflix app but in a VR room.
I also read that some people had an issue installing Netflix with phones that were 18:9 display ratio. Is anyone else having this issue? Maybe post if you are or are not and what your bootloader status is.
flash this kernel
patches CTS so you pass safetynet
https://forum.xda-developers.com/pixel-2-xl/development/kernel-snoke-kernel-t3694266
zackhow said:
So right as I got the phone I unlocked the bootloader, always do it since I like messing around with my phone. All my apps installed fine except for Netflix. According to some articles it looks like Netflix blocks anyone who unlocks their bootloader. Apparently they made this change back in May but I do not have this issue with my unlocked 5x(still on 7) or Shield K1(also on 7). Even stranger is that while Netflix shows as incompatible with my device, I can install Netflix VR, which is an exact replica of the Netflix app but in a VR room.
I also read that some people had an issue installing Netflix with phones that were 18:9 display ratio. Is anyone else having this issue? Maybe post if you are or are not and what your bootloader status is.
Click to expand...
Click to collapse
Just install the apk from Netflix, they have it available, Google it, but it won't update unless you download the newer versions as they release.
My bootloader is unlocked. I also did the flash unlock critical. I also could not download it from the play store, but I downloaded the latest version from APKMirror, and it works just perfectly on my 18:9 2 XL screen. It fills the entire screen automatically with no black bars on the side.
Sent from my Pixel 2 XL using XDA Labs

[Exynos Root] Video DRM Broken (Netflix, Prime Video, Disney+)

Today Disney+ launched in my Region and I was keen to try it out.
Unfortunately I couldn't.
I received a cryptic "Error 39" trying to play back anything.
I then found that Netflix doesn't work either (Stuck loading anything),
Prime Video was the most helpful throwing a "Decryption Failure"
The phone passed Safetynet and shows Widevine L1. Any suggestion how to fix this?
As a workaround, I found the liboemcrypto disabler which restored partial functionality. With this Module I can watch all three Services, but Widevine Level changes to L3 and I therefore get a max resolution of 540p.
Is this just the state of play in 2020 or on Android 10?
I don't have any problem on my rooted P20 Pro (Android 9, Full HD).
Given your P20 Pro is unaffected, it probably has to do with Samsung Knox even though it passes Safeynet.
Any news on this? Is it possible to keep an S20+ Ultra 5G (european) on Widevine L1 with unlocked bootloader a Magisk Root? And working netflix-like apps?
Thanks in advance.
eXtremeDevil said:
Any news on this? Is it possible to keep an S20+ Ultra 5G (european) on Widevine L1 with unlocked bootloader a Magisk Root? And working netflix-like apps?
Thanks in advance.
Click to expand...
Click to collapse
Not that I am aware. I have since sold the Phone, and gotten it back with bad ebay feedback after the buyer complained to Paypal that the phone was broken because Samsung Pass didn't work - despite me clearly writing that I have unlocked the Bootloader and tripped Knox in the description
Now attempting to sell it again. I don't want a phone without Call Recorder and Widevine Level 1, so Samsung is no longer an option for me.

This device is not optimized for netflix (-14)

Hi,
I have this message since I update to Android 8 my Sony BRAVIA Professional Displays FW-49BZ35F.
But Netflix is running without any problem, network is OK, internet is OK…
I make a reset, same warning.
Annoying problem.
Any idea ? Any way to get more informations about this warning ?
jaiunxda said:
Hi,
I have this message since I update to Android 8 my Sony BRAVIA Professional Displays FW-49BZ35F.
But Netflix is running without any problem, network is OK, internet is OK…
I make a reset, same warning.
Annoying problem.
Any idea ? Any way to get more informations about this warning ?
Click to expand...
Click to collapse
You can check the Netflix ESN.
Go to Android TV settings -> About and you can see the Netflix ESN.
AmznUser444 Dev said:
You can check the Netflix ESN.
Go to Android TV settings -> About and you can see the Netflix ESN.
Click to expand...
Click to collapse
Hi,
No ESN in Android Settings, but I can read it in Netflix App (menu -> help).
Is it the problem ?

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