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Seems they got the price wrong and changed it quickly to £479.00 on launch, you would assume they would refund the difference but their support staff are being very cagey with their responses.
Anyone else in this situation or heard anything from Google?
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
scoobydu said:
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
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Click to collapse
Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
Shocky2 said:
Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
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You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
scoobydu said:
You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
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Click to collapse
Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
PriyanPhoenix said:
Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
Click to expand...
Click to collapse
It's ridiculous, not impressed.
They are keeping me updated but it's basically the same information over are over again, they're investigating.
I will give them a few more days into next week and then I'm going to tell them to come and collect it.
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
scoobydu said:
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
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Click to collapse
Yep, hasn't really helped.
It's just the same response every time, they're investigating, they're going to email the specialist team., etc.
dp? really.
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
PriyanPhoenix said:
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
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Click to collapse
That's really bad timing, I just got the same email.
It's completely their fault for making us wait almost a week without an answer, another day and I would have done the same.
I don't suppose there's any chance of getting that parcel back? If it's just been dropped off you might have a chance, I'd give them ring.
Thank you for your recent order from the Google Store.
During checkout it appears you were charged an additional £70 on top of what we had originally intended the Pixel C to be priced at for your region. We have gone ahead and applied a refund for this amount back to the original payment method used for this purchase. This refund may take a few days to reflect with your financial institution.
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Well sounds like they did the right thing in the end. Although bad timing and so long!
After 6 days, with them ignoring my email, I spoke with support about my screen issue (which they appear to have resolved, still testing) and the support guy fully understood and agreed 6 days was not acceptable.
He stated he would take ownership and give me a proper answer, although thats what the previous guy said too!
Glad it sort of worked out for you both.
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
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Click to collapse
US variant?
smae said:
US variant?
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Click to collapse
Yea I have the US variant, had to send it to Texas for "repair"
There are many informations on the fantastic warranty of leeco phones in US.
But I'm really curious about the Chinese variant support. Has anybody ever used the Chinese support for x720 variant?
Amazing!
There are a few stories like that here. I wasnt so lucky with the some problem (dropped and cracked screen). They would change the screen but I had to pay shipping AND repair so I bought a replacent lcd (abour 80 dlls) and change it myself. Should have contacted support another day, maybe another leeco support team member should have offered me the same deal you got.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
Click to expand...
Click to collapse
I had the exact same experience.
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
dweekie said:
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
Click to expand...
Click to collapse
Yes, it is a great phone for geeks. Powerful and cheap.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
Click to expand...
Click to collapse
slgooding said:
I had the exact same experience.
Click to expand...
Click to collapse
dweekie said:
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
Click to expand...
Click to collapse
for those of you that sent in the phone for warranty support, did you return to stock and lock bootloader? I just dropped my phone and shattered the screen. thx!
dudeimstoked said:
for those of you that sent in the phone for warranty support, did you return to stock and lock bootloader? I just dropped my phone and shattered the screen. thx!
Click to expand...
Click to collapse
Yes I returned it to stock. But honestly I don't think they care
Sent from my LEX727 using Tapatalk
coolmaster121 said:
Yes I returned it to stock. But honestly I don't think they care
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Click to collapse
I second this.
slgooding said:
I second this.
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third it. I didn't return mine to stock before sending it in.
thanks guys, i sent it in, returned it to stock but didn't lock the bootloader. will update how it goes.
so far not good. sent the phone in, they received it on thursday. they have not shipped it out, no update on status, leeco support does not know what is happening or why it is taking so long and are unable to do anything. it is now wednesday, almost a week since they received it.
dudeimstoked said:
so far not good. sent the phone in, they received it on thursday. they have not shipped it out, no update on status, leeco support does not know what is happening or why it is taking so long and are unable to do anything. it is now wednesday, almost a week since they received it.
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Click to collapse
FYI, when they received my phone for repair I never got any notification. The only way I knew they had shipped one back was that I have Fedex alert me when a shipment is coming to my address. I would be concerned that they do not know what is happening... If you don't hear anything by Friday I would send a PM to LeEco_Eric over on the LeEco forum (http://forum.le.com/us/index.php?forums/ecophone.60/). He escalated my issue right away last time I had an issue.
WHAT?!.... Is this phone still being supported? The other day I try to look at their site and the site was down, I google it and there was some results saying that Leeco was a scam....apparently not...I'm so buying one of these right now! Love me some Paranoid Android!!
How many months of warranty for leeco cell phone
finally got my phone back yesterday. im glad it all worked out great and the fact they will replace something like that for free is amazing (just pay shipping). however, the fact they cannot even tell you if their repair company even received the phone is pretty sad. took me 3 days for them to find out if it was even received. overall im satisfied, took about 9 days from the time they received it for me to get it back.
Please help: Can you share the contact number or email for the Leeco warranty service
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
Click to expand...
Click to collapse
I have some charging issues with my phone that I bought last year in Le mall. But I just couldn't find any contact information from their website. Thank you
mailtoray said:
I have some charging issues with my phone that I bought last year in Le mall. But I just couldn't find any contact information from their website. Thank you
Click to expand...
Click to collapse
http://www.leeco.com/us/user/support
Just unboxed OnePlus 5T and was greeted by defective screen. First I thought it to be the screen guard, peeled it off. Still the same. Reset the phone, still same. Updated OTA, still the same. Finally registered for a return.
What the **** is wrong with quality teams these days !!
These vertical lines are not so visible in full white bright background, but annoyingly visible in dark colored background or just by reducing brightness. I never thought even OnePlus will go this low with quality check.
RIP. And now you can talk with them for maybe a Christmas gift.
what the hell.... hope i don't get that.
return it
Has anyone else got the above issue.
How did you notice it first?
adamo86 said:
Has anyone else got the above issue.
How did you notice it first?
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Click to collapse
I just turned the phone on and saw it immediately. I was confused for a while, since I always had high ideas about OnePlus. This is my 3rd OnePlus device. But guess what, this one is assembled in India - surprise surprise.
WOW that blows !!!. I get mine tomorrow and i hope mine isnt like that as i already sold and shipped out my 5.
If its a standalone case, its not bad. Hope this isnt a general thing will receive mone tomorrow morning and report here
nosidefcp said:
If its a standalone case, its not bad. Hope this isnt a general thing will receive mone tomorrow morning and report here
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Click to collapse
I don't think its a general thing. This is my third OP device and I never had bad experience with OP except this time.
It seems to be a **** on the part of quality check.
We complained to Amazon yesterday night and this morning they sent a technician to inspect it. He registered a case for return in 5 minutes. But the problem is, the seller in Amazon saying they don't have stock so can't replace. So my wife had to argue with Amazon folks since we have prime membership and we bought with early access, spoke with higher management from customer care side, and "maybe" they will replace it. We made it clear that we don't want refund but a replacement.
The phone is brilliant by the way, the face unlock is SO FAST that for a moment I thought there is no lock on the screen !!
Plus the anodized aluminium build is so damn premium that I could actually lick the phone !! :silly:
benny3 said:
WOW that blows !!!. I get mine tomorrow and i hope mine isnt like that as i already sold and shipped out my 5.
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Same here only just sold my 5 and shipped it today. Waiting for mine and my girlfriends 5T's tomorrow.
devlamania said:
I don't think its a general thing. This is my third OP device and I never had bad experience with OP except this time.
It seems to be a **** on the part of quality check.
We complained to Amazon yesterday night and this morning they sent a technician to inspect it. He registered a case for return in 5 minutes. But the problem is, the seller in Amazon saying they don't have stock so can't replace. So my wife had to argue with Amazon folks since we have prime membership and we bought with early access, spoke with higher management from customer care side, and "maybe" they will replace it. We made it clear that we don't want refund but a replacement.
The phone is brilliant by the way, the face unlock is SO FAST that for a moment I thought there is no lock on the screen !!
Plus the anodized aluminium build is so damn premium that I could actually lick the phone !! :silly:
Click to expand...
Click to collapse
That sucks. Hopefully you'll get it straightened out. I waited till they opened the sale via they're website and hit buy. Lol. I don't buy **** on Amazon anymore.
r1l_Alex_™ said:
That sucks. Hopefully you'll get it straightened out. I waited till they opened the sale via they're website and hit buy. Lol. I don't buy **** on Amazon anymore.
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Amazon has extremely good customer support in India to be very honest. They are always fearful about loosing market share over here and they do everything they can to keep it fluid. I'm getting a replacement on Monday BTW.
devlamania said:
Amazon has extremely good customer support in India to be very honest. They are always fearful about loosing market share over here and they do everything they can to keep it fluid. I'm getting a replacement on Monday BTW.
Click to expand...
Click to collapse
Amazon has great customer service in the USA also. I’ve only had 1 very smalll problem in 5 years. I ordered a “Used Like New” Pebble Time Watch from a third party seller, for $.01. I never received the watch. I contacted Amazon and they said that there was nothing they could do. I didn’t care, it was only a penny, and I would have been more surprised if I would have received it. I have never had a problem with customer service when ordering electronics that are sold and shipped from Amazon.
I got my 5T yesterday and everything is perfect..
Wow that's unlucky I hope there's no many been sent out like that!
I've sold my op5 today and nipped to my o2 store and grabbed a 5t so far so good much quicker than ordering from oneplus I had a crap experience last year from oneplus in buying it early and receiving it ate.
benny3 said:
I got my 5T yesterday and everything is perfect..
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Click to collapse
Me too. I haven't found one thing wrong with mine. The screen is great, no blue color shift like on the Pixel 2 XL.
It doesn't seem to be a problem across buyers.
Seems to be an isolated issue.
I'm getting a replacement tomorrow
Mine isn't quite like yours, but I've got some strange brightness "bands" on my display mostly visible on grey screens.
It won't let me upload a photo...
Sent from my ONEPLUS A5010 using Tapatalk
Lol every launch has issues. It's early adopter price. IPhone x had the same issues with amoled but they had worse issues. On a phone that costs twice as much. We have to remember it's half the price with most of the features in a package that looks of say way better. Do an rma and get a new one, hopefully get a fixed phone
jclendineng said:
Lol every launch has issues. It's early adopter price. IPhone x had the same issues with amoled but they had worse issues. On a phone that costs twice as much. We have to remember it's half the price with most of the features in a package that looks of say way better. Do an rma and get a new one, hopefully get a fixed phone
Click to expand...
Click to collapse
Yeah I submitted a replacement request. Waiting to hear back from them.
Sent from my ONEPLUS A5010 using Tapatalk
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
Click to expand...
Click to collapse
My friend, you can find over 1000+ opinions from users on these threads. Believe what you want from them. Best thing you could do is go to a store, and check it out yourself. Personally, I haven't had any complaints or issues with my P2XL. I don't use AA, so I can't comment on that. All I know is that mine is fine as far as the screen is concerned
Bought mine of of Swappa. Swapped out my S8+ for it. Best decision I've made as far as phones go.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
Click to expand...
Click to collapse
Sold my S8+, Google was offering $200 credit on 128GB 2 XL. Snagged that deal, now running DU with Dolby and Viper no issues, couldn't be happier. Haven't noticed any screen issues either but YMMV. I'd rather have the warranty.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
Click to expand...
Click to collapse
Warranty is done by IMEI and honored straight away unless phone has been blacklisted by phone carriers or Google.
Google repair doesn't ask for a receipt unless there's a blacklist issue.
Swappa does a check for bad phones before it can be listed.
So if you buy on Swappa from seller with more than 10 sales and solid 5 star feedback, that consumer experience plus PayPal and Swappa backing
and you aren't likely to have any issues. Have bought and sold there, and they for sure take care of problems.
I bought mine on Swappa and sold my international S8+, couldnt be happier. The seller sold me a week old phone, and gave me a copy of his receipt from Google. Just to be safe, I contacted Google and provided them the receipt. They said that the warranty is definitely good, and I would have not issues if I needed to file a claim. I have played with a couple Pixel 2 XL's and I honestly think the screen thing is blown out of proportion. I compared mine side by side with my S8, and my wife's Pixel XL, and you wouldn't know the difference. The both Pixels had a more cool color all together over the S8, but I honestly liked it more. I thought whites look better on the Pixel 2 XL.
I got mine on swappa as well.
While it is an excellent phone, the speakers aren't as good as I thought they'd be coming from a 6P.
More distortion/buzzing where the 6P had none.
And the lock screen is annoyingly aggravating. Trying to swipe a notification away takes 4-5 tries, even on the April security update and with substratum and magisk modules that supposedly fix the issue.
Hell, even trying to pull down the quick settings panel to toggle the flashlight takes multiple tries.
There is blue shifting at super high viewing angles, but unless you're looking at a completely white image, it's really not noticeable.
The lock screen swiping is far more annoying than the blue shift.
Made the switch from the Nexus 6P over. Purchased my XL 2 from swappa also. In my personal opinion I feel the screen issue was very overblown. Phone and process concerning swappa exceeded my expectations.
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
An experienced seller with high rating would be your best bet...
rdwelker said:
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
Click to expand...
Click to collapse
I've been watching Swappa really close for the past 2 weeks as I'd like to pick up another couple 2XL's in Panda for my wife and daughter so we can switch to Project Fi.
I thought the exact same thing. I also think its hilarious how many of them are listed "Brand New, Sealed Box" and the 2nd and 3rd pictures are of the phone out of the "sealed box".
I grabbed one on Swappa a few weeks ago from a guy in Florida. Was a little nervous but it delivered asap, looks to be from Canada as best I can tell from the box. Have had 0 issues, unlocked it as soon as it landed, and works great.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
Click to expand...
Click to collapse
I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Click to collapse
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.