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The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Funny never ever ever had a problem returning a phone with in the 14 days
also they will do that if you returned it a time or 2 already it cost the store money each time you do and exchange
also if your a PITA customer lol they will give you a hard time just for the fun of it
It cost the store money end of the day its business
Yeah and I believe their personal statistics (or the store's) are marred due to returns and exchanges.
helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
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Click to collapse
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
bigkevbosky said:
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
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The first one had a minimal visible digitizer with a nice toned display. But it had backlight bleeds on the edge. The second one was just completely washed out with an extremely visible digitizer that it was just exchanged on the spot. The third one I had no choice but to keep, but the digitizer was not as visible and the display still had a yellow tint compared to the original.
If you ask me for $600 I have all the right to exchange the phones all the way until I final have a good one without any physical flaws.
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
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That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
ThePagel said:
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
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What are my chances of actually getting a good phone with LG vs T-mobile?
I hate the fact that all the gray colors on my G3 have a yellow tint to them now. Man this kinda blows. Even with I use trickster mod.
helikido said:
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
What are my chances of actually getting a good phone with LG vs T-mobile?
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If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Click to expand...
Click to collapse
I can consider myself very lucky for owning a flawless unit then.
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
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Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong if it's even wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
sweets55 said:
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
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Yeah it will take a week at the minimum to get the new phone more likely 2 - 3. I would have done the same thing as you and got the m8 or s5. Luckily I got a great phone and didn't need to.
sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
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Do you have the G+ link for that?
Sent from my LG-D851 using Tapatalk
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
CheesyNutz said:
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
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I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
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Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
SomeGuyDude said:
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
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Click to collapse
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
helikido said:
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
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Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
wideasleep1 said:
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
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Click to collapse
Got plenty of hobbies, and this phone thing worked out with me for 5 years just fine.
EDIT - UPDATE:
http://forum.xda-developers.com/showpost.php?p=57408758&postcount=25
So before getting into this - I want to share my video that demonstrates it:
I bought a second Oppo Find 7 (both were directly bought from Oppo Style) and now the second one (my mum's) has, as I had feared a brighter screen - that's also more "true" in colour.
Now let me get a few things straight with everyone:
-Both are running stock ColorOS
-Both were on 100% brightness
-Neither had power saving features
-Neither have any "adjust brightness for screen features enabled"
-Both have stock screen protectors on (with or without it, it's the same issue)
-Both were checked in terms of "colour temperature" via the engineer menu
-Both were bought brand new from Oppo Style EU
Now I just wanted to put this out there for a few reasons:
1. For people in the same situation
2. For Oppo to see this
3. For me wanting to inform people
I should state I love the performance and design etc of the Oppo - and on my mum's phone I love the brightness.
My phone however is faulty and previously to making any video or posts, Oppo Style already offered a repair/replacement. I just wanted to wait until I was sure it was the phone and not my eyes.
I guess my eyes have been trained after all those PC monitor reviews I do on YouTube. Glad I wasn't wrong, but disappointed and saddened that I was right in my initial judgement - I now have to send the phone and be without my Find 7 for X amount of days.
Pictures are attached - again all phone's in the pictures are all at 100% (incl my Samsung S3) - and it should be pretty obvious which Oppo is mine and which is my mother's
-Dubbed
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
Entropy512 said:
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
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Click to collapse
"3. For me wanting to inform people"
TotallydubbedHD said:
"3. For me wanting to inform people"
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Click to collapse
Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
Entropy512 said:
Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
Click to expand...
Click to collapse
Nope!
I guess you don't understand the difference between complaining and informing.
I'm not complaining about anything here - happy to see Oppo respond (let's see if they replace it) - I would be complaining if they:
1. Didn't respond
2. Didn't replace
3. Not care
It's clear Oppo care about it and are ready to look into it.
I'm informing people - because I've previously read people say the same thing - whereas before others would reply:
-"It's just how the screen is, due to it being IPS"
-"Change the colour gamma"
-"Change ROM"
Now this proves there are some phones out there (ie mine) that just don't have a bright display and are naturally flawed. :good:
I'm also not quite sure about the purpose of your replies - are you here to say something?
It's clear it didn't "help" you.
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
Ramsey said:
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
Click to expand...
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hope it doesn't that THAT long!
TotallydubbedHD said:
hope it doesn't that THAT long!
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Click to collapse
I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
Ramsey said:
I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
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Click to collapse
well I'm shipping to the UK - address was UK based on HK
TotallydubbedHD said:
well I'm shipping to the UK - address was UK based on HK
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Click to collapse
Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
Ramsey said:
Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
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haha seems weird!
Well let's see - I've sent it today (30/10/14) - should arrive to them within a day.
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
TotallydubbedHD said:
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
Click to expand...
Click to collapse
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
Ramsey said:
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
Click to expand...
Click to collapse
thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
TotallydubbedHD said:
thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
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Click to collapse
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
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Click to collapse
Well said!
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
Click to expand...
Click to collapse
Just got the replacement....same thing - same problem.
I'm now really pissed.
TotallydubbedHD said:
Just got the replacement....same thing - same problem.
I'm now really pissed.
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Click to collapse
Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
Ramsey said:
Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
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Click to collapse
No idea. I'm just beyond pissed off right now I don't know what to say.
TotallydubbedHD said:
No idea. I'm just beyond pissed off right now I don't know what to say.
Click to expand...
Click to collapse
What did you end up doing?
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
I unrooted, restored stock ota, re locked, and re s-oned the first two devices (fourth device is coming 6/1/15) to restore original (warranty) status despite all these issues being hardware related. Keep in mind I'm no newb to phones.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
Click to expand...
Click to collapse
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
SoLdieR9312 said:
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
Click to expand...
Click to collapse
I already checked for defects. However it was only noticeable during the night. As for the smudge, it can be taken off with a microfiber, however once the oil of the skin touches the screen it comes back. All of these were freak incidents.
Pixel test has nothing to do with my problems with the phones as I have no dead pixels.
Like I said, definitely very aware of my phone and its uses. I've had every phone out there and do numbers of different ports for audio. So its not like this is my first rodeo.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
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Click to collapse
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
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U.S.A.
ahrion said:
U.S.A.
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that's strange are you sure HTC is sending refurbs in the US, maybe its a carrier issue?
please try to get in connect with some of HTC members on twitter like @ urbanstata
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
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Click to collapse
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
ahrion said:
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
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like i said lots of HTC's nice guys on twitter, get in touch
https://twitter.com/urbanstrata
https://twitter.com/JasonMacHTC
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
StilsonCanyon said:
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
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That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
ahrion said:
That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
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You appear to be the exception and not the rule with regard to defective M9s. If you hold out for an M9 that meets your standards, I think you'll be very pleased with the device. Good luck!
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
Andrewbud said:
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
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Sounds like me. Hah
I wish I'd sent mine back. Horrid battery and camera experience with this one
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
entropism said:
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
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Trust me. I did. Until I looked at the phone when it was dark. For now on I'm going to be running tests every time I get a phone.
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
xavierxxx2p said:
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
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They do it from asurion for some reason?
Hello boys and girls.
Would you be so kind to explain me how to understand if my htc one m9 is refurbished? Tried ##778# code and it does not work for me. And my phone is not rooted also.
Thank You in advance.
Best Regards,
So the third replacement they sent me (fourth phone) was also defected. So I finally called @HTC and explained to them what happened. They're sending me a new device, not some cleaned up BS used device. The one they will send me is going to be brand new. Good guys HTC (warranty).
I purchased a water damaged Nexus 5x, took the time to tear it down, clean the board and connections. It's back to life! The problem is, as with most any water damaged phones, the battery is in need of replacement. Looking around my usual channels (ebay, google) I'm not able to find any. The exception at the moment is one listing in the US for an absurd $90, and another in Spain for a slightly reasonable $35, but with $15 shipping. Anybody around here know where a more affordable replacement can be procured?
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
Infekxion said:
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
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I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
illitero said:
I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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In my opinion it is relatively easy in a sense that it's possible without too much effort. However it is not easy to the point where it's something that you're going to be able to do on the fly. I would plan on 5-10 minutes to change the battery. See the ifixit teardown of the Nexus 5X, you should be able to figure it out that way.
illitero said:
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
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Sorry about that, I guess my edit didn't go through in time.
illitero said:
Anybody around here know where a more affordable replacement can be procured?
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Search for'LG Nexus 5X Battery' at fixez.com (with a 'z' at the end) for $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
cabracorax said:
Search for'LG Nexus 5X Battery' at fixes.com $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
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that site doesn't exist; it shows the domain is for sale.
illitero said:
that site doesn't exist; it shows the domain is for sale.
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sorry, should be fixez.com with a 'z'. i editted my original post.
cabracorax said:
sorry, should be fixez.com with a 'z'. i editted my original post.
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"Holy crap..." I uttered to myself as I looked it up, hahaha. U.S. based, reasonably priced, AND in stock! You are my hero :3 Thank you so much!
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
cabracorax said:
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
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I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
cabracorax said:
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
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I'm sorry, I just now saw you already asked that. I lucked out and got mine for $80. Complete gamble, but I had a good feeling about it. Wouldn't power up, but after cleaning off a few corrosion spots it fired up. Now behavior points to the battery needing replaced and I'll be good to go.
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
illitero said:
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
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Thanks for the warning. I'm glad you got your refund fast.
iamdumb said:
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
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The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
illitero said:
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
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iamdumb said:
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
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Thanks, hopefully it's just an issue with supply. I honestly don't think they're trying to be misleading, I think it's just a bunch of young people that don't really know what's going on haha. I'll wait it out another week and see what happens. Keep me posted on your order from rounded, I found them in my initial search, but was holding out for a US-based merchant for impatience. Looks like the joke's on me haha.
I just saw this thread on reddit, relevant to the 5x battery
cabracorax said:
I just saw this --- relevant to the 5x battery
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Hey, that was me! I actually saw this thread when researching options for the replacement battery. I took the PCB from the original dead battery and it fit perfectly with the G2.
I have excellent battery life with the G2 battery so far, the only issue I have is my phone wont give out any battery percentage. But it lasts all day easily and I just charge it overnight so no issues at the moment.
I got the phone dead from Swappa so I'm also waiting to hear if that rounded.com battery works out.
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
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US variant?
smae said:
US variant?
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Yea I have the US variant, had to send it to Texas for "repair"
There are many informations on the fantastic warranty of leeco phones in US.
But I'm really curious about the Chinese variant support. Has anybody ever used the Chinese support for x720 variant?
Amazing!
There are a few stories like that here. I wasnt so lucky with the some problem (dropped and cracked screen). They would change the screen but I had to pay shipping AND repair so I bought a replacent lcd (abour 80 dlls) and change it myself. Should have contacted support another day, maybe another leeco support team member should have offered me the same deal you got.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
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Click to collapse
I had the exact same experience.
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
dweekie said:
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
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Yes, it is a great phone for geeks. Powerful and cheap.
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
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Click to collapse
slgooding said:
I had the exact same experience.
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dweekie said:
I had a screen digitizer issue repaired under warranty; Sent it in at the end of May, and received a new phone less than 2 weeks later. I was concerned about the LeEco pull out, but RMA service still seems very good so far.
My new phone still had the original firmware on it. I guess they are still going through the first run stock. I'm really hoping there is another US sequel for this phone. It has the most important specs I've wanted in a phone regardless of price: 4000mah battery, 1080p screen, top of the line soc. Yes, I am a battery/speed lover over any other spec........ well, snapdragon and unlockable bootloader as well, but that's just a given in this forum.
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for those of you that sent in the phone for warranty support, did you return to stock and lock bootloader? I just dropped my phone and shattered the screen. thx!
dudeimstoked said:
for those of you that sent in the phone for warranty support, did you return to stock and lock bootloader? I just dropped my phone and shattered the screen. thx!
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Yes I returned it to stock. But honestly I don't think they care
Sent from my LEX727 using Tapatalk
coolmaster121 said:
Yes I returned it to stock. But honestly I don't think they care
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I second this.
slgooding said:
I second this.
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third it. I didn't return mine to stock before sending it in.
thanks guys, i sent it in, returned it to stock but didn't lock the bootloader. will update how it goes.
so far not good. sent the phone in, they received it on thursday. they have not shipped it out, no update on status, leeco support does not know what is happening or why it is taking so long and are unable to do anything. it is now wednesday, almost a week since they received it.
dudeimstoked said:
so far not good. sent the phone in, they received it on thursday. they have not shipped it out, no update on status, leeco support does not know what is happening or why it is taking so long and are unable to do anything. it is now wednesday, almost a week since they received it.
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FYI, when they received my phone for repair I never got any notification. The only way I knew they had shipped one back was that I have Fedex alert me when a shipment is coming to my address. I would be concerned that they do not know what is happening... If you don't hear anything by Friday I would send a PM to LeEco_Eric over on the LeEco forum (http://forum.le.com/us/index.php?forums/ecophone.60/). He escalated my issue right away last time I had an issue.
WHAT?!.... Is this phone still being supported? The other day I try to look at their site and the site was down, I google it and there was some results saying that Leeco was a scam....apparently not...I'm so buying one of these right now! Love me some Paranoid Android!!
How many months of warranty for leeco cell phone
finally got my phone back yesterday. im glad it all worked out great and the fact they will replace something like that for free is amazing (just pay shipping). however, the fact they cannot even tell you if their repair company even received the phone is pretty sad. took me 3 days for them to find out if it was even received. overall im satisfied, took about 9 days from the time they received it for me to get it back.
Please help: Can you share the contact number or email for the Leeco warranty service
coolmaster121 said:
Got the LeEco Pro3 last year, was able to unlock the bootloader and root it and experiment with roms.
I then dropped it and scratched it up and cracked the screen.
Contacted the support over chat and then phone told them exactly what happened, they told me because its customer caused damage I will have to pay for shipping but they WILL cover the repair.
I sent the phone in, 5 days later I get a box with a brand new phone. WOW 10/10 service and support.
Im actually super happy now.
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Click to collapse
I have some charging issues with my phone that I bought last year in Le mall. But I just couldn't find any contact information from their website. Thank you
mailtoray said:
I have some charging issues with my phone that I bought last year in Le mall. But I just couldn't find any contact information from their website. Thank you
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http://www.leeco.com/us/user/support