Related
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
Re: Looking to buy, need advice on Blackberry features pleas
saldous said:
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Click to expand...
Click to collapse
There is no difference in the hardware between the XDAIIs and PDA2k except cosmetic differences. the PDA2K is silver and the XDAIIs is black
The differences are in the ROMs which are shipped with each unit, however if you read this site you can find ways of installing different ROMs onto different suppliers machines
saldous said:
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
Click to expand...
Click to collapse
There are mixed reports regarding blackberry support. Some people report it as working fine with Blackberry Connect for Internet mail, whilst others report its not working. As long as your BES server supports the client, and your price plan will allow you to connect to a corporate BES server, then there should be no problem.
Personally, I've not been able to get it going, mainly due to having to convince the company to add me to the BES server and also with getting the software talking to the desktop manager.
Thanks for your reply. Yes my first question was mainly around the software but if you can install from one to another etc. then great as from what I have read the PDA2K has newer drivers etc.. for the radio.
The Blackberry piece is what concerns me the most as this is the main reason for getting it.
One final point, I urrently have an iPaq in the car with TOMTOM3 on. Can I put TOMTOM3 on the XDA ok as well?
From your experience, should I buy one of these devices or wait for something better to come out? I head there may be a smaller version of the PDA2K down the line?
Blackberry Attachment Limits (Caveat Emptor)
Just to add to the debate I am on the T-Mobile BB Instant Email flavour service not BES.
It has now become apparent that attachments received or sent using the BB Instant service on my MDA III (i.e. XDA 2s/PDA 2K etc) cannot be above 36kb or something like that. Also it cannot handle scanned documents etc. In my job I deal with 50 page plus word documents so this is a killer.
T-Mobile informed me that they weren't aware of this limitation when selling me my price plan. To be fair they are being very helpful and their customer service is excellent.
We have discussed putting me onto my corporate server (Vodafone BES) which can apparently easily be done (provided we have a licence at the Server level). I will have to see what our IT guy says about that ! :wink: There is also a charge though on the device side of £35 per month (the instant email is £10).
T-Mobile are also checking whether there are any inherent device/software restrctions on attachments on either the Instant Email or Enterprise service. I cannot believe this is an inherent device issue, as Rim hardware is much less sophisticated than the Pocket PC version.
The moral of the story is check the small print and the service very carefully.
Anyone's help and advice would be appreciated.
J
Can I put TOMTOM3 on the XDA ok as well?
Click to expand...
Click to collapse
TOMTOM3 work fine on my XDA2s - that's why I bought one rtathaer than any other phone; I wanted a PDA & phone all-in-one that could support a SatNav system
Posted: Thu May 19, 2005 08:41 Post subject: Looking to buy, need advice on Blackberry features please
--------------------------------------------------------------------------------
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
/
Click to expand...
Click to collapse
I currently have an xdaIIs, which I got a great deal on with O2, but in hindsight and if you can afford it, I would probably go with the PDA2K. Reasons? Well it appears that iMate are quicker to come out with ROM updates and fixes and it seems as a result these device are a bit more stable out of the box. The xda IIs with O2 Active interface on is particularly unstable and O2 (and most everyone on this forum) recommends using this device in 'corporate mode" This is simply done by selecting the corporate mode option when prompted toward the end of the set up process. This deactivates the O2 Active interface and makes the device more stable (i.e. less soft resets needed)
On Blackberry service, I had used it exyensively on my old xda II with T-Mobile USA. I was using the BWC rather than BES version and found it to be very fast and reliable. A couple of problems with it that I found:
1. Could not get any attachemnets to download form the T-Mobile Server
2. The "Sounds and Notifications" function was very poor. You could not set an audible, repeating alert on the device, as the blackberry client did not show up as an option in the sounds and notifications settings dialogue box..
There have been a lot of fos try to install the Blackberry CAB files on the XDA IIs, without much success of making them work. There are certainly some integration issues to ovbercome here with the device and the Blackberry client. Some sevice providers are including it in there ROM and supporting it now, but many are still not. O2 have been working for some time on a new ROM for the XDA IIs, but its release has been delayed again as there are still issues with the Blackberry client integration. Latest I heard is that it will not be out before July at this point... In the meantime, I use Smartners "Always on Mail" web client (www.alwaysonmail.com) as an alternative. You can try it free for 2 months and its $49 per year thereafter. It supports attachments and is almost as fast as Blackberry (18 seconds slower per message on random tests I have done). Also gives you the ability to set a repeating audible alert. I would say the service if pretty reliable overall, although some users have noted that it occasionally does not forward a message. I have had a couple like that and it appears that some spam filtering is going on somewhere. Altogether though a pretty good altrenative and a fair beit cheaper.
Hope this helps
Regards
Chris
T-Mobile BB Instant Email Attachments
See my mail above. Although I am speaking about the UK the same will no doubt apply to T-Mobile US.
What it comes down to is this - support for attachments is very limited on the BB Instant Email Connect Service. You need to do your homework very thoroughly before signing up.
In its favour - if you are just receiving emails without attachments or simple rtf attachments you will be fine.
As I keep saying learn from my mistakes and check out the usage restrictions on the service very carefully.
:wink:
J
My company has a BES server so I just need to connect it to that. Does that work?
I keep hearing people say that they have the Blackberry Connect for Pocket PC on these devices. Are any of them the English version and could you please post a link here?
Thanks a Bunch!
Raptor
For the xda II or xda IIs..??
XDA III iMate PDA 2K aka Siemens Sx66
No, sorry :-[ Latest I heard from O2 is that itwould be July, as they were still experiencing some issues with the integration of the Blackberry software with the xda IIs ROM...
It seems the T-Mobile MDA III in germany may have it now, so hopefully we won't be far away.
In the meantime try Smartners push mail (www.alwaysonmail.com) for siimilar functionality (free 2 month trial) Use this in conjunction with pocketmax AlarmToday, which has a WM 2003 wake up fix so the mail gets through even when the device is off.
Hope that helps
Regards
Chris
Thanks, but I need Blackberry, trying to turn my all in one device (iMate PDA 2K into an all in one device and quit carrying multiple devices on my belt...
Yes, thats what I do. All my group use Blackberry's. I keep that address and just have the e-mails forwarded to the account smartner uses and then respond from the PPC..
T-Mobile UK Released Blackberry months ago/News Rom Update
Just to clear up the confusion T-Mobile UK launched Blackberry Connect (called Instant Email in T-Mobile speak) on the MDA III months ago.
They have stolen a march on all the UK Operators on the MDAIII. The update is unofficial (in that they have been posting it out on request).
The Rom was uploaded to Wiki. As yet I don't believe anyone has it working with a non T-Mobile device.
I only wish they would be as frequent with the ROM updates. However I am told a new ROM update is imminent (my contact says end June).
Here's hoping as it is my birthday soon.... :wink:
We have a mix of Blackberry users and Good Technology users. Good Technology has a product that IMHO run circles around RIM. The server software works almost exactly the same as the BES (encrypted push technology), but the cost for the server is $0.00 (unlike the BES which can range from $1,500 to over $3,000) and it is specifically designed for PocketPCs with Wifi, PocketPC Phones and the Palm Treo. The client is a 1 or 2 year subscription which comes out to about $28.00 a month for 12 months. With my t-mobile umlimited data plan @$29.00 a month, it roughly comes out to around the same as the monthly blackberry service.
The Good client has it's own email, calendar, notes and tasks applications that is a wireless direct sync to your exchange server mailbox (no active sync required). You can tell it to add additional email folders to sync, not just the inbox, outbox and send items. It shows you every email folder in your mailbox, but will only show the emails if you either move the mail from the good client, or you have setup the folder for sync. My PDA2K phone app goes right into the good contacts or I can click on a phone number in an email or in my contacts and directly call the number. If you have any contact public folders, it will allow you to add them to your contacts application. It also lets you backup the client on to PDA storage or a card. If you do a hard reset, it takes minutes to reinstall using the recovery backup.
If your interested in this, you can go to www.good.com to get more information.
If your IT department has any reservations about this, let me know. I am the Director of IT for my company and swear by this. Their Customer Service and support are fantasic, the units are easy to setup and I have literally gone on to my Good Server twice in the last twelve months (the two times was to do the server upgrades which are also free AND easy)
Sorry if I sound like a sales rep, but this is a great piece of software.
Thanks for the info Tekhound. But my company has already invested in a BES server that has been running for some time and they won't change it.
tekhound said:
We have a mix of Blackberry users and Good Technology users. Good Technology has a product that IMHO run circles around RIM. The server software works almost exactly the same as the BES (encrypted push technology), but the cost for the server is $0.00 (unlike the BES which can range from $1,500 to over $3,000) and it is specifically designed for PocketPCs with Wifi, PocketPC Phones and the Palm Treo. The client is a 1 or 2 year subscription which comes out to about $28.00 a month for 12 months. With my t-mobile umlimited data plan @$29.00 a month, it roughly comes out to around the same as the monthly blackberry service.
The Good client has it's own email, calendar, notes and tasks applications that is a wireless direct sync to your exchange server mailbox (no active sync required). You can tell it to add additional email folders to sync, not just the inbox, outbox and send items. It shows you every email folder in your mailbox, but will only show the emails if you either move the mail from the good client, or you have setup the folder for sync. My PDA2K phone app goes right into the good contacts or I can click on a phone number in an email or in my contacts and directly call the number. If you have any contact public folders, it will allow you to add them to your contacts application. It also lets you backup the client on to PDA storage or a card. If you do a hard reset, it takes minutes to reinstall using the recovery backup.
If your interested in this, you can go to www.good.com to get more information.
If your IT department has any reservations about this, let me know. I am the Director of IT for my company and swear by this. Their Customer Service and support are fantasic, the units are easy to setup and I have literally gone on to my Good Server twice in the last twelve months (the two times was to do the server upgrades which are also free AND easy)
Sorry if I sound like a sales rep, but this is a great piece of software.
Click to expand...
Click to collapse
Hi Tekhound
Sounds interesting... Does Good Server support showing messages as D delivered and R read, in the same way as the RIM pagers do?
Regards
Chris
Thanks Tekhound, I agree, GoddLink service is fantastic. I was using Good on my xda III when I worked @ Cingular and had only high remarks for it. Unfortunately when leaving for one of the parent companies they only use BES so GoodLink service is not an option.
And BTW, no no delivered, read, delete receipts as RIM devices.
Raptor
Chris...
I'm not sure exactly how the rim pager does it, but I will tell you how the goodlink works:
Since the client by default syncs the Inbox, Outbox, Deleted Items and Sent Items from the Exchange mailbox, it works EXACTLY like Outlook. Once you compose a message and hit send, it goes to the outbox and the client checks to see if it has a connection to the net (keeping in mind that the current version supports regular PocketPCs with WiFi as well as PocketPC Phones). When the message is successfully sent, it puts a copy of the message into the sent items folder of the PDA. While all of this is going on with the PDA, the good server is updating the mailbox itself. I tested one day and it normally updated the mailbox within 2 minutes of makes changes on the PDA, with as little as one signal bar.
If you read a message in the PDA, it marks it as read in Outlook and vice versa. Same goes for deleting messages, but unlike outlook, it does not have a permenant delete. It will go into the deleted items folder in both the PDA and outlook when you delete it from goodlink. The good thing though is that unlike the RIM, the goodlink server understands permenant deleted items and will not orphan messages like the RIM. My policy is that all of my staff have the checkbox for "empty deleted items folder" upon exiting outlook EXCEPT for my RIM users because the way the BES operates.
Options in a new goodlink email message includes the options for Delvery Receipt, Read Receipt, High, Normal and Low importance on version 3.7 up to the current version 4.0. Accept, Tentative and Deny options are available on goodlink for things like meeting requests. I have not checked whether a task request works the same way.
You have your Outlook contacts sync wirelessly as well as the ability to do a LDAP lookup in your exchange global address list. A nice feature is that it not only remembers those you lookup like the RIM, but it also remembers everyone you receive a message from kinda like the autocomplete feature in outlook, but it's also available in the contacts list and not just in the new message.
I will stop this book now in the hopes I have answered your questions. Please let me know if you want any further information. As I mentioned in the earlier post, the server is free, so your only investment is a machine that will run Windows NT, 2000 or 2003 and the OS license. It doesn't have to be this powerful machine. You could use a PIII with 512 of RAM if you wanted. I actually have both my BES and my Good Server on two VMs (Virtual Machines) running on a PIII single processor Dell Blade Server with 1GB of RAM. They run smooth as silk with no problems.
I just got my Sprint Arrive today, and have been working on getting it set up. I'm having a problem with Marketplace.
I am in the US, and have a Windows Live account, based on a Hotmail email address that is from 12 or 14 years ago, probably. That Windows Live account is linked to my MSDN account, and I have never had any problem. Marketplace works within the Zune software on the computer, but when I attempt to use it in the phone, it tells me that "Marketplace is not yet available in your country/region."
I have not been able to find a setting that says what country I'm in, and I haven't found a way to remove the Live account from the phone, so I can try re"installing" it.
I just created a Live account for my wife today, and Marketplace works fine on her Arrive.
Anyone have any suggestions?
Go to https://billing.microsoft.com/viewpersonalinfo.aspx, what do you see under Country/Region?
Under Personal Information, it says United States. Also of note, I have a credit card on file, and have made purchases through Marketplace using my WinMo 6.5, 5.0, and 4.0 devices, as well as having a soon to be depricated "lifetime" MSN Direct account for my Garmin Nuvi. I'm puzzled.
There is also an XBox Live account that I didn't know I had. The phone must have created it??? It says United States, too.
What about https://account.live.com/?
That one says United States as well. I appreciate the tips, though!
Oh, now this is getting ridiculous......... I uninstalled the facebook app that I put on earlier, and now when I try to put it back, it says I already purchased it. It doesn't give me a way to reinstall it. Microsoft is really ticking me off with this phone, and I've been looking forward to it since last May.
And I still haven't gotten the marketplace on the phone to work - only through the computer. I'm about ready to throw this thing.
When it says you already purchased, it should allow u to install
Not sure what going on...
Well, for the moment, I'm stuck with Marketplace in Zune. Could be that the Install button is available in the phone Marketplace, but I don't see one in Zune. I have a ticket in with Sprint advanced tech support, and they are supposed to get back to me, but of course, this is day 3 of Sprint having this OS.
yeah... it's down for me as well. i'll use Zune if anything.
Well, the Sprint rep never called me back last night, so on the off-chance that it would work, I reset my phone. Now it works.
Thanks for the tips, guys.
A word of warning. The new Shazam has appeared today in the marketplace as well as Shazam Encore. When you read the description it says you won't lose functions if you bought the app before May 18th, that's a lie!
You see, you can't update the old free app because it doesn't exist anymore, only 2.0 exists now. 1.0 doesn't even show up in your purchase history!
If for a reason you have to reinstall it, 2.0 will count as a new purchase and you will lose unlimited tagging. You will keep unlimited tagging only if you never ever have to reinstall the app. When you reset or buy that shiny Nokia phone in 6 months, you will only get Shazam 2.0, not the one you first got for free.
I have 1.0 installed on my phone, (I guess it's 1.0, there is no about menu for it anywhere, but it's been there for over a month and I have unlimited tagging. no update shows up in marketplace.
Are you saying that if I remove the 1.0 from my phone, I can then only install 2.0 and it will have limited tags?
Once Bing handles song tags, it won't matter much, but I have Shazam installed in my restore file, so I guess I can never really "lose" it.
What if the 1.0 xap was floating around and it was installed, wouldn't it too have the unlimited tagging?
True. It's not an update.
Just wait for Mango to have bing audio, music, whatever (;
munkeyphyst said:
I have 1.0 installed on my phone, (I guess it's 1.0, there is no about menu for it anywhere, but it's been there for over a month and I have unlimited tagging. no update shows up in marketplace.
Are you saying that if I remove the 1.0 from my phone, I can then only install 2.0 and it will have limited tags?
Once Bing handles song tags, it won't matter much, but I have Shazam installed in my restore file, so I guess I can never really "lose" it.
What if the 1.0 xap was floating around and it was installed, wouldn't it too have the unlimited tagging?
Click to expand...
Click to collapse
Yes, if you remove it from your phone or buy a new phone it will not be the same version. It's not going to show up in your purchase history either even though you had it before they changed it to 2.0.
it's too bad they went that route. They'll lose customers for sure, and as Bing will do it for free, they really should be trying to build as large a loyalty base now as they can. Seems like a silly decision to me, but it's their app, their company, their choice...
I contacted Shazam, at least they were fast to answer. Hopefully he didn't get this confused with the update that went live today:
Daniel Van Damn, May-26 14:23 (BST):
Hi there
Sincere apologies for any issues caused by our recent update.
The issue has been identified and resolved, and the updated application has been submitted to the Marketplace for final approval. You'll be notified within the Windows Phone Marketplace as soon as it's available for download, this should take place within the next couple of days. If you've previously had unlimited tagging within your application, this will remain unaffected post-update, and will for all future updates. If your app is being stored in an incorrect location eg. the xbox gaming hub, it will be returned to the correct location.
Again, we're very sorry for this issue, and for any inconvenience it may have caused. Please feel free to get back in touch with any further questions or concerns you may have.
Kind regards,
Daniel Van Damn
Customer Services
Click to expand...
Click to collapse
sounds like they are talking about the previous issues and the update submitted to the marketplace is the one we're looking at now
Right. It sounds like we all need to email them to let them know that the current "fix" doesn't fix anything, and see what they can do about it.
My guess is that they won't be able to do anything. There are problems with the marketplace. I've already had one other app get lost due to a marketplace fluke, where instead of getting submitted as an update, it was submitted as a new app, forever breaking the update path for existing users. The developer apologized, but was unable to get Microsoft to transfer the purchase history from the old version to the new one.
So apparently Shazam is dead. Because I'm not going to spend $6 for a service that will be free in the OS in a few months.
Yeah we could try that.
email is: [email protected]
OK. Email sent. We'll see what happens.
http://forum.xda-developers.com/showthread.php?p=14167853#post14167853
Seems to be in the store again, and placed in the correct section once installed... will try it out after this meeting
Avandor said:
http://forum.xda-developers.com/showthread.php?p=14167853#post14167853
Seems to be in the store again, and placed in the correct section once installed... will try it out after this meeting
Click to expand...
Click to collapse
Yeah came back yesterday. The issue is this version makes you lose unlimited tagging even if you bought the app before May 18th.
Great news! After a few exchanged emails with Shazam support they asked me to find my Device ID (there's a free app for that) and did some magic tricks within their database. I reinstalled the app and now I have unlimited tagging back!
Cool! Just curious, did you try installing the update before their database tweak? And if so, did you encounter the 5 tag limit? I only ask because I had to hard reset my Focus a few days ago to install a new SD card, and since I reinstalled Shazam 2.0, I have not seen the limit. I've done about 20 tags, and everything has worked fine.
Also, if their database is device id based, shouldn't your device have already been there?
And on another note, if the database IS device id based, that means anyone who upgrades to a new phone will lose their unlimited tagging, which makes me . It should be based on your Live ID, which (I think) follows you from phone to phone.
I tried to update but the marketplace wouldn't let me as Shazam 1.0 doesn't exist anymore. I had to uninstall it and install Shazam 2.0 and that's where I was hit with the tag limit.
I agree that their database should be done with Live IDs, just makes sense.
Peew971 said:
I tried to update but the marketplace wouldn't let me as Shazam 1.0 doesn't exist anymore. I had to uninstall it and install Shazam 2.0 and that's where I was hit with the tag limit.
I agree that their database should be done with Live IDs, just makes sense.
Click to expand...
Click to collapse
Interesting. Yeah, when I said "update" I should have been clearer. I meant did you install the 2.0 version that showed up. The reason I asked is because that is what I did after my hard reset, but I never got hit with the limit. Maybe my device id was still correct in their database, but somehow yours got lost.
Peew971 said:
I tried to update but the marketplace wouldn't let me as Shazam 1.0 doesn't exist anymore. I had to uninstall it and install Shazam 2.0 and that's where I was hit with the tag limit.
I agree that their database should be done with Live IDs, just makes sense.
Click to expand...
Click to collapse
Peew971, Im still with Shazam 1.0 as I don't want to lose the unlimited tags.
Is it worth updating to Shazam 2.0 ?
Thanks
It's basically the same app really, not sure if the YouTube feature is in 1.0 but I never use it. I'd say 2.0 will guarantee you get future updates but as long as yours is working there's no need to update right now.
If you do update to 2.0 and get a tag limit, do contact Shazam support, they'll fix it for you.
Sent from my Omnia 7 using XDA Windows Phone 7 App
Thanks for ur reply
Can someone help me with exporting this shazam database ?
Thank you.
OK,I bought my device in mid November for Xmas gift. Since the beginning of the year, I decided to use one of the perks. Low and behold I am charged. I try to contact the company involved and they say that they only provide a limited trial. But Samsung states the trial period is much longer. I contacted Samsung abouot my issue, and wonder what I was not sent during my registration. I own many Samsung devices and have had my account since late 2008. So I know my account registered the device and should have had some details in regards to perks. The only thing I got was a one time webpage with a Google play code for my credits, everything else was just unlinked information for all new subscribers to the perks.
Has anyone dealt with perks and have any ideas to resolve such issues? I don't want to be charged for something I am trying out.
Possible fix
Well, I finally an answer back from the second point of contact... they stated that they normally don't support tablet but offer support through phone service. Any way now I must call Samsung support to run through the issue one more time, so they can figure out what to do.
Some head way
OK, got done with my call to Samsung.
I learned not to register the device through your Samsung account devices page. I have many Samsung items through the years, as I had learned it is easy to go and register that way.
The proper link is http://www.samsung.com/us/register-for-your-galaxy-perks/#note-8 for the Note 8.0
Also for some odd reason they want a google email account, which I never had until after registering. Take note that if you have an existing Samsung account, the email address needed for registration completion is your gmail email address.
I wish web developers had a brain, this is not the first time I have seen such a broken way cross linking account information, just annoys the krappa out of me.
Now to fix the issue with Samung Link unable to fetch account authentication information with my Samsung account. Yes, I deleted and recreated the Samsung account many many times. Just another annoying issue. (
While waiting...
OK, while I had some time, I fixed my Samsung link issue... had to make it a system app. Samsung loaded PS Touch, and Samsung Link need to be kept as system apps. Though most of all the system apps can be removed and side loaded for Google Play to manage install/removal processes. I prefer it that way for reloads and memory management outside of using Titanium Backup. The less utilities to perform tasks the better. Somebody should do a right up on using built in function to perform most all needs, instead of finding more apps to do what you can do on your own and without rooting.
I doubt I'll ever fix the Video Hub issue... seems that it is getting info from Samsung servers about the device. If the device does not match the white list at the authentication server, your a no go at getting content. At one time the Note 8.0 was in the white list, now it looks like it is region select and will check firmware along with device.
I have an app to fake the ID and location, but Video Hub is not a concern just an odd app that has some interesting features that go beyond google play hardware requirements.
Woopie! )
Samsung got me my perks rewards resent to my email address. The Google account that I had to make since I did not use goodle before owning the Note 8.0.
Now I am going to redo my account on which I paid a months subscription, so I can apply my perks.
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
I have the exact same problem
i got the beta UI today and i was able to log in on first try. unlocked 10+ . already had onedrive. i use the microsoft authenticator and i had no issues .
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
gschot said:
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
Click to expand...
Click to collapse
Problem not solved.
Yes, i use two-step verification with my Microsoft Account.
I can try without two-step verification and report back.
Update:
it works without two-step verification.
Kruxarn said:
Update:
it works without two-step verification.
Click to expand...
Click to collapse
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
gschot said:
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
Click to expand...
Click to collapse
Yes!
Kruxarn said:
Yes!
Click to expand...
Click to collapse
Thanks for your feedback! I will try soon, as I have reported the issue with Samsung as well. I'll wait for their response before disabling/re-enabling the 2 factor auth.
Gerco
Seriously, what a disaster... Here my journey with the Samsung Support team...
- I initially made a call explaining the problem. The support agent told me that the integration is not active yet. I explained that a specific extra firmware was released in the Netherlands, explicitly reporting this feature in the release notes, so it would really surprise me if it was not available. The support agent then told me that the tech person was unavailable, but that they would call me back, the same day.
- I never received the call back, so I logged a question via Samsung Members. I got a response on that, telling me I had to send a screenshot and a log file (after enabling high level debug logging) on help.content.samsung.com
- I made a screenshot, but the log that was mentioned in a standard log enable procedure was not present on my phone, so I sent them again a clear description of the error, with a screenshot of the error, and a screenshot of the logs that were present, together with the question which of the logs shown they would need.
- This request was immediately answered that the samsung tech dept was going to look into it.
- Then I received an answer on the support site, telling me I had sent an invalid log file, and attached was the same procedure which was incorrect. I then looked for the 'reply' button. But wait.... THAT IS NOT PRESENT! You can only pose one question on which you receive an answer, but a customer is not able to reply to the thread again. No case numbers, whatever, to reference the question.
- So I called the support desk again, referring to the question on the support site. The response of the agent: "Unfortunately we can't see that, can you explain your problem please?" I then told her that Samsung first promised to call me back, which they didn't, and I told them that my problem description with the question about which logs to be sent, was not read at all (trust me, I am a tech guy, I know all about problem descriptions and logs) and I received a default reply instead. The support agent responded, "but we are not allowed to call back". After a few more words, she told me, "please hold on", and I thought I was put on hold.
- BUT NO! The agent actually put me back in the queue, as she probably did not want to talk to me anymore! So I ended up with another support agent, who I had to explain the problem again from start. I was again told that the tech person was not available. I asked if he could call me back when he was, but again it was confirmed that Samsung support is not allowed to call customers... Like WTF... They can't call back people who bought their most expensive flagship phones?? The support agent then advised me to call the Account department. I asked if she could transfer me, but of course, she could not.
- So I called the Account department. I AGAIN eplained the problem, and the Account guy told me that that made sense, as the Onedrive service is not available in Europe yet. I again explained that Samsung explicitly released a separate additional firmware update with this feature in the release notes. He told me that he would email me some information and when I have received the information, I could call back and I would directly speak to the person who knew all about it.
- At this point I was so pissed by how this went, I disabled the two-step authentication on my Microsoft account, and I could indeed connect to Onedrive!!! The only problem now is that the Settings give an error when backed up.
- But I decided to give them one more call to see how they would respond. And I indeed got the person on the line who her colleague referred to earlier. She told me she had sent me an email telling me what log to send. When I asked her the time and date of that email, she mentioned a time which was half an hour before I even created the request. As I own the email server on which the email should be delivered, I could check the logs there, and no email was received at that moment. She did mention the name of the log file though. However, a log file I have, that mostly resembles what was requested, was in a Gear folder and contains mainly logging about the Gear services. At this moment I told her that the problem was fixed by temporarily disabling the two step verification on the Microsoft account, and I asked her if the service was indeed unavailable in Europe, as her colleague told me. She told me that the service should be available.
Conclusion:
On all ways of contacting Samsung, there is no way in responding on a reply, whether it is in Samsung Members, on the support site, or via email. One answer from Samsung should apparently be enough, and Samsung actually does not want to talk to customers (as one of the agents just transferred me away). The support staff tells me there is no way to get in direct touch with the tech staff. There are no procedures for complaints, they are not allowed to call back customers...
When you look at how Samsung exposes their support (via Samsung Members, Facebook Chat, phone, etc.) it looks as they go the extra mile for their customers, but when you actually talk to them, you end up in a non-flexible inefficient non-motivated support maze....Way to go, for flagship fans....
Ok... I'm a little more calm now...
My apologies for my rant....
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Big Boss said:
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Click to expand...
Click to collapse
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
gschot said:
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
Click to expand...
Click to collapse
Exactly, my sync was not working, I removed everything and redo the sync and returned to normal, really only appears in windows the gallery photo folder, the other things that backs up (files) does not appear, anyway I stopped sharing My Microsoft account with a friend on Xbox, I didn't want him seeing my photos and videos on his console.
I disabled this option and just went back to old fashioned Onedrive with camera upload.
Since 2011 I have had all my photos automatically backed up to the Camera Roll folder but with Samsung integration it puts photos in Samsung Gallery folder and no option to change that I can see.
I want to continue with my photos in the same Camera Roll folder and not have them go somewhere else and have to manually move them.
Sent from my SM-N975F using Tapatalk
Does it use an app folder or need full access to the entire OneDrive account?
OneDrive for Business
I have an Office 365 account which includes 1 TB of storage in OneDrive. When I try to enble "link Samsung Account with Microsoft account" within the Samsung cloud app, and enter my Microsoft username/email its says no such account exists. I had this problem using the OneDrive app on my Windows 10 desktop computer as well, but I solved that by deleting the OneDrive app that comes pre-installed on Windows 10 and installing the OneDrive for Business app. I could then sign in and backup to OneDrive on my desktop computer. Now on the phone, I have no problem signing into my account with the actual OneDrive app that came pre-installed on the Note 10+. That app lets me enter my Office 365 account username/email and on the OneDrive app, but not on this linking page for Samsung cloud. Any ideas on a workaround would be appreciated.
gschot said:
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
Click to expand...
Click to collapse
I finally managed to get the connection working. It turned out that you can only connect using Microsoft's own Authenticator app. Using auth codes from third party apps give problems.
However, I ran into another issue. It turns out that the gallery sync to OneDrive does not support files > 1Gb. I had some video's I recorded, and they did not get synced. Samsung's response was: upload them manually to the OneDrive folder and they show up in the Gallery. But come on...
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
GiannisPrentzas said:
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
Click to expand...
Click to collapse
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
maskr said:
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
Click to expand...
Click to collapse
Hi I found a solution that works!!!!
Download the Microsoft authentication app. Remove other 2FA app from your Microsoft account and keep only the Microsoft authentication app.
Do a reset on one drive app on your phone (delete data from this app) and the re connect one drive using Microsoft authentication app.
Then connect you phone to your computer and copy all of your photos from your computer to the dcim folder on your phone.
Then move or delete the photos and videos from the Samsung gallery folder on your computer. Don't let any other files inside there. Let the phone make the sync.
There is a problem though. Samsung cloud cannot sync files like *.mov. Then check which files aren't sync. You can convert the files with your phone later by editing them within the gallery app.
Sorry for my bad English.
Hope it helps