1.)Remove third party potential threating apps just to be sure.
2.)Always make sure the phones up to date on the latest firmware.
3.)The next step is to go to the dialer ##72786# that forces the phone to reactivate.
4.)Next step go back to the dialer and dial ##3282#
4.2)Go to edit
4.3)Then type 000000
4.4)Then go to LTE
4.5)Then go to band 41 that is enabled and uncheck to disable.
4.6)Then go to band 25 that is enabled and uncheck to disable.
4.7)Then go to band 41PCII that is enabled and uncheck to disable.
5.)Reboot the phone don't expect full LTE service yet there are still some more steps...
6.)Go to settings find VOLTE and enable. Search VOLTE in the search bar to enable it.Swipe right on the button to turn it on. New icon will pop up at the top of the phone if done correctly.
7.)Then go back to the dialer and type ##3282#
7.2)Go to edit
7.3)Then type 000000 again
7.4)Then LTE again
7.5)Then go to band priority
7.6 & 7.7)Set both bands 41 and 25 to the bottom of the list by typing the number 17 on band 25 and 18 on band 41 and that pushes them down the list. Make sure band 26 is set to 1 on the priority list.
7.8)Then turn off your phone and turn it back on.
FYI band 26 doesn't work with the "Kick Start" plan. And band 25 only works if 41 isn't rolled out in your area (Not widespread anyway).
Sent from my SM-G975U using XDA Labs
jwarrior319 said:
FYI band 26 doesn't work with the "Kick Start" plan. And band 25 only works if 41 isn't rolled out in your area (Not widespread anyway).
Sent from my SM-G975U using XDA Labs
Click to expand...
Click to collapse
This is false info, B26 does in fact work with Kick Start plan
Sent from my SM-G975U using Tapatalk
nowerlater said:
This is false info, B26 does in fact work with Kick Start plan
Click to expand...
Click to collapse
Odd, cant ever load anything on band 26. 25 only works through my "magic box" because it re-broadcasts on 41.
Sent from my SM-G975U using XDA Labs
Is there anyway to do that with exynos model in europe
Poslano z mojega SM-G975F z uporabo Tapatalk
I can tell you, from experience, I have a Galaxy S10 plus that had issues with the signal. I had to disable bands to get it to just work. I bought a Sprint variant phone but moved to T-Mobile and it followed. I eventually had to send it in for repair and it was a hardware issue. There were a lot of phones with this issue.
If you have to do all of this to get it to work, it's a defective phone. You pay $1000+ for a phone you shouldn't have to do a temporary fix, it should just work properly. If I have issues like I did before, I'm just sending it back.
Sent from my SM-G975U using Tapatalk
netengineer said:
I can tell you, from experience, I have a Galaxy S10 plus that had issues with the signal. I had to disable bands to get it to just work. I bought a Sprint variant phone but moved to T-Mobile and it followed. I eventually had to send it in for repair and it was a hardware issue. There were a lot of phones with this issue.
If you have to do all of this to get it to work, it's a defective phone. You pay $1000+ for a phone you shouldn't have to do a temporary fix, it should just work properly. If I have issues like I did before, I'm just sending it back.
Sent from my SM-G975U using Tapatalk
Click to expand...
Click to collapse
Yes this was my experience as well. Sending it back for a repair was the only acceptable fix in my opinion. It doesn't matter what order you put the bands in as the phone will eventually get on one of them and just stay there with little to no data. In many areas Band 26 is no better than slow 3g
sikclown said:
Yes this was my experience as well. Sending it back for a repair was the only acceptable fix in my opinion. It doesn't matter what order you put the bands in as the phone will eventually get on one of them and just stay there with little to no data. In many areas Band 26 is no better than slow 3g
Click to expand...
Click to collapse
So far my customers that live out in the rural areas like the country are no longer having battery drainage issues and roaming issues to where they can't connect. I work for Sprint Corporate and so far this troubleshoot guide has helped a lot of people. Thanks
Howeitworks said:
So far my customers that live out in the rural areas like the country are no longer having battery drainage issues and roaming issues to where they can't connect. I work for Sprint Corporate and so far this troubleshoot guide has helped a lot of people. Thanks
Click to expand...
Click to collapse
Ahh you work for Sprint.... Your post makes a ton more sense now. "Here, do this with your broken phone on our network so it works like it is 2006 again". I am sorry to be a d#$k but this is the exact reason I just left Sprint after 20 years; this is not a FIX, it is a band aid.
sikclown said:
Ahh you work for Sprint.... Your post makes a ton more sense now. "Here, do this with your broken phone on our network so it works like it is 2006 again". I am sorry to be a d#$k but this is the exact reason I just left Sprint after 20 years; this is not a FIX, it is a band aid.
Click to expand...
Click to collapse
Hey man I've been in the wireless industry for 8 years and have worked for all the providers at this point hell even Comcast. All I'm trying to do is do some good by giving "a solution" to the people until things gets fixed on Sprints side. I'll be honest there some areas in the US that Sprint has more coverage than others and all I'm trying to do is help people. I truly am sorry for how you feel towards Sprint as even some areas don't have the privilege to have the signal and frequencies that you have. I appreciate if you can understand to where I'm coming from as all I'm trying to do is help people. Put aside the emotional factor please don't take something and flip it to a negative. Just scroll and move on my man. I hope you have a great day.
I am not on sprint, but thank you for helping those in need. This is a bandaid fix, but knowledge is power and alot of people may not send in their phone for repair for various reasons. Sharing is caring you also have a great day random internet stranger.
Thank you.
Howeitworks said:
Hey man I've been in the wireless industry for 8 years and have worked for all the providers at this point hell even Comcast. All I'm trying to do is do some good by giving "a solution" to the people until things gets fixed on Sprints side. I'll be honest there some areas in the US that Sprint has more coverage than others and all I'm trying to do is help people. I truly am sorry for how you feel towards Sprint as even some areas don't have the privilege to have the signal and frequencies that you have. I appreciate if you can understand to where I'm coming from as all I'm trying to do is help people. Put aside the emotional factor please don't take something and flip it to a negative. Just scroll and move on my man. I hope you have a great day.
Click to expand...
Click to collapse
Fair point. Sorry about my crankiness.
Will this help with everyone that has a Sprint S10+? Seems like sometimes I do have signal issues but not sure if it will definitely help. Didn't know if it would reset my phone or affect other things if I do these steps.
Just tried this will see how it goes, I'm in rural NE on sprint.
This sounds just like the signal issues from launch... If your having to jump through hoops like this just to get a modicum of signal, then your phone is bad. Get it replaced.
I don't know if this fixes the problem but as far as I know, If you're having your sprint s10 dropping the signal or getting roaming, it's a hardware problem and you should just go to a corporate store and get it replaced, (only if you got it from a corporate in the first place).
Source: I work for your sprint insurance company.
Edit: grammar.
I just got October ota update on my s10+ unlocked that I bought from Samsung and use on sprint. I've been disabling band 41 and 25 since I bought it. I just revisited the "fixes" and found a setting I've never looked at before and it seems to have fixed mine. I followed the ##3282# then Edit then msl then More at the bottom then HDR/1X setting. Mine had nothing selected by default. I set to LTE+CDMA+EVDO which triggered a restart. Now Lte+ and connections are switching and working properly. I dont have any bands disabled now and it appears to work the way it should have been all along. Hopefully this can help other people!
Howeitworks said:
1.)Remove third party potential threating apps just to be sure.
2.)Always make sure the phones up to date on the latest firmware.
3.)The next step is to go to the dialer ##72786# that forces the phone to reactivate.
4.)Next step go back to the dialer and dial ##3282#
4.2)Go to edit
4.3)Then type 000000
4.4)Then go to LTE
4.5)Then go to band 41 that is enabled and uncheck to disable.
4.6)Then go to band 25 that is enabled and uncheck to disable.
4.7)Then go to band 41PCII that is enabled and uncheck to disable.
5.)Reboot the phone don't expect full LTE service yet there are still some more steps...
6.)Go to settings find VOLTE and enable. Search VOLTE in the search bar to enable it.Swipe right on the button to turn it on. New icon will pop up at the top of the phone if done correctly.
7.)Then go back to the dialer and type ##3282#
7.2)Go to edit
7.3)Then type 000000 again
7.4)Then LTE again
7.5)Then go to band priority
7.6 & 7.7)Set both bands 41 and 25 to the bottom of the list by typing the number 17 on band 25 and 18 on band 41 and that pushes them down the list. Make sure band 26 is set to 1 on the priority list.
7.8)Then turn off your phone and turn it back on.
Click to expand...
Click to collapse
I just bought a good deal on a G975U1 which is a unlocked sprint phone and im facing network problem since morning and after some research I realized its a common issue for all sprint S10 plus user.In india the common bands which are used are 3,5 and 40,will turning off these 3 sprints band which resolve the problem?
anujkhurana said:
I just bought a good deal on a G975U1 which is a unlocked sprint phone and im facing network problem since morning and after some research I realized its a common issue for all sprint S10 plus user.In india the common bands which are used are 3,5 and 40,will turning off these 3 sprints band which resolve the problem?
Click to expand...
Click to collapse
Hey my friend, I mean its worth a try worst case scenario just do a network reset and it will default the bands. I'm in the US so I can not say a 100%
I have the European version s10plus how can I enter this menu ?? because this code does not work
Related
Hey Guys,
Just got mine in the mail today (how is a secret ;D) So if anyone has any questions let me know. Not that its going to be all that different than the other versions lol. So yeah, WOOO! I love this thing :]
HaiKaiDo said:
Hey Guys,
Just got mine in the mail today (how is a secret ;D) So if anyone has any questions let me know. Not that its going to be all that different than the other versions lol. So yeah, WOOO! I love this thing :]
Click to expand...
Click to collapse
If you can get your MSL, try to enable the LTE Bands 26 and 41 in the ##DATA# dialer code and see if you are able to connect to the Band 26 and 41 LTE.
ericdabbs said:
If you can get your MSL, try to enable the LTE Bands 26 and 41 in the ##DATA# dialer code and see if you are able to connect to the Band 26 and 41 LTE.
Click to expand...
Click to collapse
Just got the MSL and enabled both. Its rebooting. What if anything should I notice?
Okay so when i enabled them both I noticed no difference, HOWEVER there are two other values in there for priority of each band. I set them all from 1 to 0. Now LTE is staying connected even tho it goes from 1 to 0 bars. Even with zero bars im getting 3 megs down and 1 up compared to 3g .5 megs and .1 up. So appearently this seems to be a way to force LTE on as I still havnt switched over to 3g
HaiKaiDo said:
Just got the MSL and enabled both. Its rebooting. What if anything should I notice?
Click to expand...
Click to collapse
0o0o00o....I have so many questions. Ok which market do you live in? Like which city? I want to see if you have any LTE 2600 (B41) in your area and if you do I would like to see if you can connect to a LTE 2600 tower. I am trying to confirm if LTE 2600 (B41) is truly working when you manually enable it through MSL. Also can you change your Band Priority to have B41 set to "1" to have it enabled and set B25 to "0" so it is set to lower priority.
The concern is that since as you know when you activated it with Sprint, the B26 and B41 LTE bands were disabled by default. Normally folks don't know how to enable this and the question is WHY!!!
ericdabbs said:
0o0o00o....I have so many questions. Ok which market do you live in? Like which city? I want to see if you have any LTE 2600 (B41) in your area and if you do I would like to see if you can connect to a LTE 2600 tower. I am trying to confirm if LTE 2600 (B41) is truly working when you manually enable it through MSL. Also can you change your Band Priority to have B41 set to "1" to have it enabled.
The concern is that since as you know when you activated it with Sprint, the B26 and B41 LTE bands were disabled by default. Normally folks don't know how to enable this and the question is WHY!!! So
Click to expand...
Click to collapse
outside of the Atlanta Ga market. The weird thing is that when everything was set to 1 I never could connect to lte. When i set them all to 0 with all bands enabled I get a slight LTE signal. So maybe its like 0 high priority and 1 normal? And yes those bands were disabled by default
HaiKaiDo said:
outside of the Atlanta Ga market. The weird thing is that when everything was set to 1 I never could connect to lte. When i set them all to 0 with all bands enabled I get a slight LTE signal. So maybe its like 0 high priority and 1 normal? And yes those bands were disabled by default
Click to expand...
Click to collapse
According to this thread http://s4gru.com/index.php?/topic/4886-lg-g2-users-thread/page-2, a "0" is meant for low priority and a "1" is for high priority.
Hmmm outside of Atlanta, GA isn't specific enough. It might be hard to verify this. There is LTE 2600 available in certain parts of Atlanta, GA blasting out the signal right now but I think I need more details like the community and nearby major cross street in town.
ericdabbs said:
According to this thread http://s4gru.com/index.php?/topic/4886-lg-g2-users-thread/page-2, a "0" is meant for low priority and a "1" is for high priority.
Hmmm outside of Atlanta, GA isn't specific enough. It might be hard to verify this. There is LTE 2600 available in certain parts of Atlanta, GA blasting out the signal right now but I think I need more details like the community and nearby major cross street in town.
Click to expand...
Click to collapse
Well so far my tests have proven otherwise. Right now I just have 2600 enabled and the other disabled, With 0 value set I stays on LTE with 1 set it trys LTE but then lets go. Ill tell you Im in the worst market for lte in my area. 10 minutes in either direction and i get LTE, but where I live theres VERY little.
HaiKaiDo said:
Well so far my tests have proven otherwise. Right now I just have 2600 enabled and the other disabled, With 0 value set I stays on LTE with 1 set it trys LTE but then lets go. Ill tell you Im in the worst market for lte in my area. 10 minutes in either direction and i get LTE, but where I live theres VERY little.
Click to expand...
Click to collapse
Well having B26 and B41 enabled doesn't mean your LTE will perform any better if the only LTE you have around you is B25. The reason to enable is that the hope is that if you are in an area where B41 LTE is available, the G2 should try to connect to that tower if it is within range. Its ok though, I am probably blowing your mind already with the stuff I am asking you to do so you can forget it. Thanks for the information though.
Btw, just curious did you get your phone already because you are an employee of Sprint or did you preorder early on Oct 11th? I preordered my LG G2 but I have not yet heard any confirmation of shipment.
ericdabbs said:
Well having B26 and B41 enabled doesn't mean your LTE will perform any better if the only LTE you have around you is B25. The reason to enable is that the hope is that if you are in an area where B41 LTE is available, the G2 should try to connect to that tower if it is within range. Its ok though, I am probably blowing your mind already with the stuff I am asking you to do so you can forget it. Thanks for the information though.
Btw, just curious did you get your phone already because you are an employee of Sprint or did you preorder early on Oct 11th? I preordered my LG G2 but I have not yet heard any confirmation of shipment.
Click to expand...
Click to collapse
lol blowing my mind? XD Its just LTE values . But yeah got it early as employee
HaiKaiDo said:
lol blowing my mind? XD Its just LTE values . But yeah got it early as employee
Click to expand...
Click to collapse
I wasn't sure how tech saavy you were. Most people would have their minds blown by now. I guess you are not the average employee. HAHA ...i just wish I could get my LG G2 , get the MSL and enable the B26 and B41 LTE bands and go to my local towers that i know for sure is blasting out LTE 2600 and verify that I am getting and able to use the LTE 2600 signal.
There is an Android app called SignalCheck Pro (https://play.google.com/store/apps/details?id=com.blueline.signalcheck&hl=en) that can show which frequencies you are connected to.
And then you would have to verify that you are truly connected to the B41 LTE band using the ##DEBUG# dialer code under LTE Engineering.
HaiKaiDo said:
Hey Guys,
Just got mine in the mail today (how is a secret ;D) So if anyone has any questions let me know. Not that its going to be all that different than the other versions lol. So yeah, WOOO! I love this thing :]
Click to expand...
Click to collapse
Oh shoot its HaiKaiDo. Have not seen or heard from you in awhile there friend. Now I see you are back on the same device as I am just a different carrier.
ericdabbs said:
I wasn't sure how tech saavy you were. Most people would have their minds blown by now. I guess you are not the average employee. HAHA ...i just wish I could get my LG G2 , get the MSL and enable the B26 and B41 LTE bands and go to my local towers that i know for sure is blasting out LTE 2600 and verify that I am getting and able to use the LTE 2600 signal.
There is an Android app called SignalCheck Pro (https://play.google.com/store/apps/details?id=com.blueline.signalcheck&hl=en) that can show which frequencies you are connected to.
And then you would have to verify that you are truly connected to the B41 LTE band using the ##DEBUG# dialer code under LTE Engineering.
Click to expand...
Click to collapse
ill grab that app. Sounds useful. Also yeah, I work as a tech in a repair center (not that, that carrys much weight as alot of the tech are brain dead idiots!) and ive done some rom development in the past for a few phones, so no worries about things going over my head lol.
rquiett said:
Oh shoot its HaiKaiDo. Have not seen or heard from you in awhile there friend. Now I see you are back on the same device as I am just a different carrier.
Click to expand...
Click to collapse
Duuuuude!!!! Nice Hooray! Maybe we can do something on here once things get going :]
HaiKaiDo said:
Duuuuude!!!! Nice Hooray! Maybe we can do something on here once things get going :]
Click to expand...
Click to collapse
I am sure there will be a way to do that even with different carriers. Brings back memories of my old captivate seeing you here
rquiett said:
I am sure there will be a way to do that even with different carriers. Brings back memories of my old captivate seeing you here
Click to expand...
Click to collapse
I still think that was the best phone I ever had lol.
HaiKaiDo said:
I still think that was the best phone I ever had lol.
Click to expand...
Click to collapse
I got my SPRINT LG G2 as well today! so far I like it alot. Something I noticed though is now I dont have LTE in my house. however on my htc one and samsung note 3 I did. Other than that its been pretty smooth so far
You guys are killing me! I've had my phone on order since the 11th and still no phone. Any word on if they may ship any pre-orders early? Ordered mine from Best Buy
Sent from my SPH-D710 using XDA Premium 4 mobile app
HaiKaiDo said:
ill grab that app. Sounds useful. Also yeah, I work as a tech in a repair center (not that, that carrys much weight as alot of the tech are brain dead idiots!) and ive done some rom development in the past for a few phones, so no worries about things going over my head lol.
Click to expand...
Click to collapse
Ahh i see. Well good to hear from you. Yeah that SignalCheck app is cool. I definitely recommend you getting the Pro version for $2. The app was actually developed by a member at the S4GRU.com forums and it has been very useful in finding LTE especially with the Network Vision project going around Sprint by giving you audio and message alerts when LTE and 1x800 is nearby.
There are a lot of smart people over at S4GRU.com that know a lot about Network Vision and about smartphones in general. I learned all my information from that website alone. It is because of that site, I am able to find out which areas across the US that have B41 LTE that is broadcasting live at this moment.
hey HaiKaiDo. I have been reading in other forums that the Sprint LG G2 may be suffering from B25 LTE connectivity issues? Can you confirm if you are having LTE connectivity issues thus far?
Root it!
I hate hate hate sprint spark. Is there anyway i can go back to the regular network on kitkat. Please help ...i used to get 4g all the time and i can be in an open area and dont recieve and ounce of 4g now Ridiculous
Sent from my LG-LS980 using XDA Premium 4 mobile app
Turning Bands 26 and 41 off via ##DATA# helped when I was having troubles.
You will need your MSL
geeksmurf said:
Turning Bands 26 and 41 off via ##DATA# helped when I was having troubles.
You will need your MSL
Click to expand...
Click to collapse
Same for me disable those bands and your good. Type in ##data# and choose LTE and disable bands.
Sent from my LG-LS980 using Tapatalk
Has anybody tried to disable bands before, same issue here, no ounce of lte unless i update PRL/profile which only last a few mins.
All I can say is be patient. I had the same issue for a couple of months where I had to cycle airplane mode (or update PRL) to get LTE then promptly lose it. Disabling bands 41 and 26 helped. But after those two months, LTE works great most of the time without doing any of this.
Sprint is likely working on towers in your area.
Sent from my LG-LS980 using XDA Free mobile app
beezar said:
All I can say is be patient. I had the same issue for a couple of months where I had to cycle airplane mode (or update PRL) to get LTE then promptly lose it. Disabling bands 41 and 26 helped. But after those two months, LTE works great most of the time without doing any of this.
Sprint is likely working on towers in your area.
Sent from my LG-LS980 using XDA Free mobile app
Click to expand...
Click to collapse
Sprint has been "working on towers" in my area for over a year. Every time I go into the Sprint stores to ask when LTE will be here its always the same answer: 'Well they are actually working on upgrading the towers right now, so if you are experiencing issues with data connectivity or slow speeds thats probably why. They expect to have LTE fully up and running in 1-2 months'. And as of today, still no LTE. And 3G speeds that are so slow it wont even register on a speed test.
http://newsroom.sprint.com/news-releases/sprint-celebrates-americas-newest-network-with-a-satisfaction-guarantee-offering-wireless-users-a-30-day-riskfree-trial.htm
Click on the link and read the section about 8T8R radios. So basically before Sprint brings LTE to all of its customers they started introducing Spark in select areas. Then also before completing their LTE rollout they will be upgrading the Spark towers. Even after LTE is installed it consistently tests the slowest of all 4 major carriers. And as more people buy phones that are LTE/Spark compatible, it will only get worse.
So yes it is good to be patient. But Sprint's upgrades and improvements are very slow coming so don't hold your breath.
I like it
Lets me know how network is going
Freaking hate Spark. Glad to find this thread... I disabled the two bands and it's MUCH snappier now... Is there any reason I will need to re-enable these bands?
You'll want to reenable those bands unless you want a device that only works on 1/3 of the spectrum that Sprint has in the market. I can see disabling those bands during the upgrade process if you are having difficulty but with a finished product, I can't think of a single reason why you would ever want to disable those bands.
jkcarp94 said:
You'll want to reenable those bands unless you want a device that only works on 1/3 of the spectrum that Sprint has in the market. I can see disabling those bands during the upgrade process if you are having difficulty but with a finished product, I can't think of a single reason why you would ever want to disable those bands.
Click to expand...
Click to collapse
This is ridiculous for me i have only 3g and spotty voice conection ect keeps losing signal, meanwhile my old galaxy note 2 is on lte like a champ. Im going to try switching radios to see if i can make it any better.
Galaxy Prevail Lte
I have a galaxy prevail lte on boost, and I wanna disable the spark bands, when I dial ##3282# and tap lte it doesn't do anything no matter how many times I tap it. Someone please help?
nelsonalexander said:
I have a galaxy prevail lte on boost, and I wanna disable the spark bands, when I dial ##3282# and tap lte it doesn't do anything no matter how many times I tap it. Someone please help?
Click to expand...
Click to collapse
Sorry, this thread is for the LG G2 LS980...
I'm sorry.
I'm sorry but is it really that serious? My question was completely relatable to the topic...
nelsonalexander said:
I'm sorry but is it really that serious? My question was completely relatable to the topic...
Click to expand...
Click to collapse
Yeah it's serious, your phone may have a different behavior than the LS980 due to the service provider unique tweak to stock android on your phone. Once the LS980 hidden menus are unlocked using the SPC code, the bands toggle no problem. Maybe that could be your issue, if it's not, that's why I suggested to find a thread related to your phone. Good luck!
So I got my pixel xl from Google today. It works but I am on T-Mobile and it will not connect to LTE band 4 or 12 which are in my area. I have an ATT SIM for my work which I popped in and it works fine. That said without driving around Atlanta to try to find B2 I cannot tell if it is T-Mobile or the phone. Is anyone else on T-Mobile getting LTE connection at all?
So news today I can connect to LTE. Yesterday when I got the SIM in using *#*#4636#*#* I would get zero reception forcing LTE only. The phone would only connect to UMTS/HSPAP. Today after several restarts and calling T-Mobile and Google support it is now working. Here is what I did.
First Google is saying the update is supposed to affect LTE connecting issues.
Second make sure your SIM is properly registered with your provider. They should elevate the issue to higher tech support to have them look into it. This takes up to 24 hours.
Third go to your dialer do the *#*4636#*#*, go to phone info and change the preferred network type to LTE/UMTS or LTE/WCDMA (I haven't seen a difference between them). (This info is in other threads) Then restart your phone.
The problem seems to be how the phone determines what bands the network provider uses. It defaults to CDMA as the voice connection. For me this meant the phone was always connecting to UMTS only. It seems the firmware has some kind of default setting when it senses an error out the gate. The APN settings and preferred network settings needed to be updated and the phone restarted for it all to work. I now connect to band 4 LTE in my area. I hope this helps others.
I am also getting slow data speeds on my pixel XL connected to t mobile
My XL seems to get pretty consistent LTE service and good speed on T-Mobile.
LTE in Chicago working well.
Sent from my Pixel XL using Tapatalk
LTE in minnesota working fine.
Sent from my Pixel XL using Tapatalk
Google "Pixel LTE band 4 issue"
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
I'm in Oklahoma on t mobile getting slow connection compared to my friends. They each have a galaxy s6 edge and get between 70-80 MBs down sitting right next to me. I'm getting 14 MBs down. I just left sprint today for slow connection. Hoping to find a way to get this resolved ASAP.
mnguyen127 said:
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
Click to expand...
Click to collapse
I only experience the issue in downtown Toronto area and I contacted my carrier, Telus, in Canada. They confirmed that network signal in such area is mainly LTE band 4...
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
micah_675 said:
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
Click to expand...
Click to collapse
Which means replacement is on its way?
Not yet I'll update the thread when I get word.
I hope that result you issue, theres a lot of people with problems with LTE band 4 around the world
https://productforums.google.com/forum/#!msg/phone-by-google/OxkJ1Sn6i5c/E_2n5dFTBgAJ
micah_675 said:
Not yet I'll update the thread when I get word.
Click to expand...
Click to collapse
Have you tried swapping SIM cards?
I pulled the sim out of another working TMO iPhone6s and my PIXEL got LTE right away.
Have an update and updated the main post.
micah_675 said:
Have an update and updated the main post.
Click to expand...
Click to collapse
Thanks. I changed mine to LTE/WCDMA. Will know how it goes next week.
All seems to be working on my end.
I was having delays in mms being sent. I was using the default APN. About a week ago I changed the APN to the one recommended by T-Mobile. Mms sends instantly now just about. I don't think it's effected much on LTE but I didn't have problems before. Make sure your on the proper APN
I sure hope there isnt a recall..My XL hasnt even shipped yet and im on Tmo
I spoke with a t-mobile rep yesterday who helped me get my issue resolved. My main apn was set up incorrectly. Now I am connected to LTE and not just hspa+. I get generally good speeds most everywhere and I have tower right by my house that must go fairly unused.
Hello just switched back to t mobile and have a question..have an unlock galaxy s8+ with t mobile firmware and when doing a phone call, myself , as well as the person I'm speaking with, the volume goes in and out despite the fact I have more then adequate service(-100dbm b4). Never drop a call just lose volume..Called t mobile and they have no idea. If I use WiFi calling I don't have the issue. Don't have option to turn off volte being in mostly band 12 only areas so I wouldn't be able to receive calls. Hard having a conversation when you miss seconds at a time of the conversation..tried reflashing firmware with odin as well as a factory reset. Do notice this phone switches between b4 and b12 really frequently despite the fact it isn't needed at my house as both have fine coverage and b4 rarely goes under -105dbm... Any advice?
fantasy2c said:
Hello just switched back to t mobile and have a question..have an unlock galaxy s8+ with t mobile firmware and when doing a phone call, myself , as well as the person I'm speaking with, the volume goes in and out despite the fact I have more then adequate service(-100dbm b4). Never drop a call just lose volume..Called t mobile and they have no idea. If I use WiFi calling I don't have the issue. Don't have option to turn off volte being in mostly band 12 only areas so I wouldn't be able to receive calls. Hard having a conversation when you miss seconds at a time of the conversation..tried reflashing firmware with odin as well as a factory reset. Do notice this phone switches between b4 and b12 really frequently despite the fact it isn't needed at my house as both have fine coverage and b4 rarely goes under -105dbm... Any advice?
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Is your sim card new? If not I'd start with replacing that. What apn settings are you using? I believe your phone should drop to HSPA+ on a phone call if you have volte off , well mine does anyways and I'm on similar bands but I have ATT as a carrier.
Sent from my SM-G955U1 using XDA-Developers Legacy app
Quickvic30 said:
Is your sim card new? If not I'd start with replacing that. What apn settings are you using? I believe your phone should drop to HSPA+ on a phone call if you have volte off , well mine does anyways and I'm on similar bands but I have ATT as a carrier.
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If I turn volte off I wouldn't be able to receive calls, majority of my area is lte only. Just got a sim 1 week ago when I switched back over to t mobile..i noticed that It happens while phone is changing between band 4 and band 12 which it does at the very least once every minute so I disabled band 4 and it seems to not do it now which stinks but it's not a deal breaker as phone still works fine and data speeds are still high enough that it's not a problem just weird
fantasy2c said:
If I turn volte off I wouldn't be able to receive calls, majority of my area is lte only. Just got a sim 1 week ago when I switched back over to t mobile..i noticed that It happens while phone is changing between band 4 and band 12 which it does at the very least once every minute so I disabled band 4 and it seems to not do it now which stinks but it's not a deal breaker as phone still works fine and data speeds are still high enough that it's not a problem just weird
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LTE only, I find that hard to believe as most lower grade and mid grade phones don't even have the option for volte but whatever, glad ya got it partially figured out. I would try flashing different basebands aka radio aka modem aka CP lol and see of that fixes the issue.
Quickvic30 said:
LTE only, I find that hard to believe as most lower grade and mid grade phones don't even have the option for volte but whatever, glad ya got it partially figured out. I would try flashing different basebands aka radio aka modem aka CP lol and see of that fixes the issue.
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If I remember correctly any baseband will work except Verizon ones as they are only one that blocks band 12 right? Hopefully find some odin flashable modems online so I don't have to spend forever downloading whole package off Sam mobile. I grabbed latest 955u1 t mobile firmware when I switched from Verizon last week bc phone wouldn't work or update from coming from Verizon for some odd reason
They're all literally the same CP/modem for the u and u1 models, so when changing modems you actually have to flash different build numbers not just different carriers modems with the same build number cause they're all the same lol, aka multi-csc
It's definitely when the phone changes bands, which I still don't get why it's so constant. Played around again tonight and would switch from -100dbm band 4, call would cut out as I switched to -92dbm band 12 then seconds later back to b4 to where it would cut out again. Fix for me is to keep band 4 disabled but then when I go to city I'm screwed bc parts don't have b12 only b4 and I have to go into dialer and re enable it..it. shouldn't cut out, my pixel never had this issue or nexus 6. Idk what to do about this
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
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I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
KLit75 said:
I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
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Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
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You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
KLit75 said:
You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
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Yes Verizon. I have heard hear many times on this site, that phones are blocked from wifi calling by the IMEI, I or they could be wrong.
Vowifi works on the unlocked Pixel, but are they going to butt heads with Google? Volte works fine, I got a network extender, and I can use google voice to make calls over wifi if I really need to.
If vowifi is a must, get an approved phone, that is all you can do.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
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I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Click to collapse
I agree, ATT was the most horrible experience I ever had. Tracfone may have even had a better customer support.
Verizon CDMA service may be antiquated, but their customer service and tech support is 2nd to none.
KLit75 said:
Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
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Click to collapse
It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
redemptionx11 said:
It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
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If I told you the whole story, which started on Friday morning and in the end involved 7 AT&T employees, 6 on the phone and 1 in the store, it'd probably be removed because it's spam. Too long of a story.
But in the end it didn't get to connect to mobile data..at least not consistently. I took it to the store. The guy removed the Sim reset it, turned it off and boom! - LTE, calls and texts. His theory was it takes a little while for it to unlock and get set so when I tried it the other night it wasn't working.
I was happy because it literally took 5 minutes. I ran some errands and was out for like another 2 hours. Everything was working. Some point between the store and my driveway, the signal was gone. I never got it back. Of course I tried reset, remove Sim, reboot, change apn settings.
I called AT&T... the first woman didn't even know what CDMA and GSM was. I politely got her to transfer me to the guy who 'knows his stuff'. He got it to make calls again, but in the end concluded this device can't work on this network. I didn't wanna argue anymore. He had a BS answer for everything including 'If it doesn't work, why DID it work just a half hour ago?'
He said I could try getting a new sim. They have no idea. My son's sim won't work on this phone but pop it in my old phone and it works. And my sim works in his phone. It's not the sim. I know it.
KLit75 said:
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
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That's strange as they both litterly have the same bands besides 71 that 1907 has
This is att bands and oneplus bands
If u haven't tryed I would recommend using the failed to go to your settings and toggle around there all bit make sure it's set for north america
rob420p said:
That's strange as they both litterly have the same bands besides 71 that 1907 has
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I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
KLit75 said:
I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
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That is strange and pethetic the att peaple.dont know what they are doing.if I have time later I'll try to research she if anything comes out
rob420p said:
This is att bands and oneplus bands
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Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
KLit75 said:
Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
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I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
Lost Dog said:
I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
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I'll try that. Thanks.
That's what I said but the guy at the store said it's really not a stronger signal at the store. Plus I know I can get LTE at my house and in the store because all our other phones connect, even this one, briefly at the at&t store.
The seller have me a code to input into the dialer but I'm waiting for tomorrow to put it in. It's my day off. If something goes wrong it won't be a huge deal. I will look into what you sent at some point though.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
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Your posts are bouncing between VoLTE & VoWiFi.
LTE bands and VoLTE work fine on Verizon's network.
Verizon allows VoWiFi on the OP 8's that they sell. They will not activate VoWiFi on the OP 7 series, the claim is that the phone did not go through their security testing. IIRC VZW doesn't allow VoWiFi on any outside phone.