Samsung pricing error on "Lifestyle & Entertainment Kit" - Samsung Galaxy Note 10+ Guides, News, & Discussion
For the past 3 days, I have been chatting on the phone and talking to Samsung Care Pro through web chat about a pricing discrepancy I experienced on my order, as they have made a massive mistake on their promotional accessory pricing.
If you pre-registered to preorder the phone through Samsung's email, you should have received $50 in additional credit towards accessories. If you bought the Note 10+, you should have also received an additional $150 in accessory credit. The total of your credit should be $200.
While preordering, I chose the "Lifestyle & Entertainment Kit" listed for $300. I also chose the "Speed & Convenience Kit" for $100. My total accessory order before discounts should be $400. With my promotional credit applied, my accessory total should be $200. Therein lies the problem.
According to my invoice, my accessory total comes out to $294.98 pre-tax. An overcharge of almost $100.
While speaking to chat, I've uncovered where the problem is specifically.
The "Kit" pricing on their preorder interface is being ignored, at least for this particular kit. It seems to be properly applied to my Speed & Convenience Kit. The $100 discount on the Lifestyle & Entertainment kit is the problem.
I'm writing this anecdote to potentially warn others who may have purchased this kit to finely comb your invoice and do some number crunching. You may have also been affected. They were able to give me $125 in Samsung credit to make up for the issue.
Here is the proof of my issue.
https://imgur.com/WsCxuhb
https://imgur.com/AcpESdj
Here is the chat transcript
Code:
8:22 PM
Me: Not sure if my promotion was properly applied, charge is higher than expected
8:22 PM
Connecting to Samsung Care Pro.
You are connected with Sai Lakshmi G from Samsung Customer Care.
8:23 PM
Samsung: Hello ******!
8:23 PM
Me: Hello Sai!
8:23 PM
Samsung: My name is Sai Lakshmi and I'll be your Samsung Pro today.
Please allow me a few minutes, while I quickly review the previous conversation.
8:23 PM
Me: Thank you
8:23 PM
Samsung: How are you?
8:23 PM
Me: Good, and yourself?
8:23 PM
Me: Eagerly awaiting my new Note 10+ :D
8:24 PM
Samsung: That sounds great! I am doing well, thank you!
8:24 PM
Me: You're welcome, glad to hear it
8:24 PM
Samsung: Have preorder the device through Samsung.com?
8:25 PM
Me: Yes, I pre-ordered through Samsung :)
8:25 PM
Samsung: Please help me with the order id.
8:25 PM
Me: Sure, one second
8:25 PM
Me: Here is the order number
8:25 PM
Me: *Order Number*
8:26 PM
Samsung: Thank you!
8:26 PM
Samsung: We have a dedicated team to assist you with the information about the pre-orders
from the Samsung Website. Please stay online while I transfer the chat to them.
8:26 PM
Me: Thank you
8:31 PM
Samsung: Hello ******, my name is Dandem Saikumar. Please allow me a moment to
review your information to provide the best assistance.
8:31 PM
Me: Hi Dandem, thank you
8:32 PM
Samsung: Are you looking to know the order delivery time?
8:33 PM
Me: Not quite, I believe the system miscalculated the total price. I've tried doing the math
many times and it doesn't add up right.
8:33 PM
Samsung: Could you provide your email id and billing address?
8:34 PM
Me: Yes, my email is *email address*
8:34 PM
Me: My billing address is *billing address*
8:35 PM
Samsung: Thank you for the details.
8:36 PM
Samsung: Your total order price is $1485.66
8:36 PM
Me: Yes, I believe my promotional price was not calculated correctly
8:36 PM
Me: I will detail the problem better for you
8:36 PM
Samsung: After total discount of $249.98 all discounts.
8:37 PM
Samsung: I will explain you the promotional discount.
8:38 PM
Samsung: The discount of $200.00 was applied on Gear Sport, blue
8:40 PM
Me: I had the $150 store credit for purchasing the Note 10+, and an extra $50 for
reserving my pre-order with Samsung. So I had $200 in accessory credit. I chose the
"Lifestyle and Entertainment Kit" for $300 and the "Speed and Convenience Kit" for $100.
My total for accessories should be $400. With $200 credit applied, my total for accessories
should be $200. I put $600 deposit toward my phone and there was $90 in tax. 200+600+90= 890,
but I am being charged $985
8:42 PM
Me: If the $200 discount was applied to the watch, then I see where the problem is. The final
invoice doesn't reflect the Kit pricing shown while pre-ordering
8:42 PM
Samsung: As per the order details $39.78 discount on Wireless charger duo pad and $10.20 on portable battery.
8:43 PM
Samsung: Your total discount on the order is $249.98 not $400
8:43 PM
Samsung: I hope you understand.
8:44 PM
Me: Because the full price of the watch is $279.99 and the galaxy buds are $129.99. The
pre-order menu shows them together for $300, but you're charging them individually at their
normal price, which totals $409.98
8:45 PM
Me: If you consider that you have the "Lifestyle & Entertainment Kit" listed for $300 which
includes the galaxy gear sport and the galaxy buds for $300 you will see the problem.
8:49 PM
Samsung: Yes ****** the Gear sport was charged only $279.99, the actual price of
gear sport is $409.98 and the buds price remain same.
8:50 PM
Samsung: I hope you understand now.
8:50 PM
Me: The "Lifestyle & Entertainment Kit" is listed for the total price off $300
8:50 PM
Me: of*
8:50 PM
Me: So you are not giving me a discount, you are actually over-charging
8:52 PM
Me: The Lifestyle and Entertainment Kit includes the Gear Sport AND Galaxy Buds for $300 total.
$279.99 + $129.99 = $409.98 which is NOT the $300 you have advertised
8:53 PM
Me: https://imgur.com/WsCxuhb
8:54 PM
Me: That is a picture of the Samsung ordering screen that shows the kit for $300
8:54 PM
Samsung: Let me check the information.
9:01 PM
Samsung: Thanks for waiting. I would need couple of more minutes to further look into this.
Is it alright to place the chat on hold?
9:01 PM
Me: Yes, thank you for checking
9:02 PM
Samsung: Thank you.
9:08 PM
Samsung: Thank you for your time.
9:08 PM
Me: No problem
9:10 PM
Samsung: This shouldn't have happened and we regret for the inconvenience. As you have been
charged extra amount for the Gear Sport and Gear Buds, I will forward a promo code request
for the extra amount. We are not able to provide partial refund as it a Carrier Financing order.
9:10 PM
Samsung: Would it be alright?
9:10 PM
Me: Thank you, that would be alright
9:12 PM
Samsung: I appreciate your understanding.
9:16 PM
Samsung: We will request a promo code of $125 and will get back to you through email soon.
9:16 PM
Me: Thank you so much
9:17 PM
Samsung: Any more questions for me?
9:17 PM
Me: That is all, thank you
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[Q] About to buy Epic Touch online, is this store legit?
Ok, so I found this site that sells wholesale electronics called ElecStreet. It says you can purchase an unlocked SGS II Epic 4G Touch for $202.50 at the lowest "VIP" price. I need to know if this looks legit or if anyone has purchased merchandise from this site. The site also says if you buy two items and spend over $400, you get a free iPod Touch or Sony PSP. ??? Please feel free to investigate! ElecStreet Online
If it seems too good to be true, it probably is.
hackabusa said: If it seems too good to be true, it probably is. Click to expand... Click to collapse Ditto. 10 chars
Yep. On the bottom, their "certifications" stickers are not clickable to verify, which they should be. And their one "Verify" button points to some Chinese website. Fake. Not a Doubt
Android Amateur said: Ok, so I found this site that sells wholesale electronics called ElecStreet. It says you can purchase an unlocked SGS II Epic 4G Touch for $202.50 at the lowest "VIP" price. I need to know if this looks legit or if anyone has purchased merchandise from this site. The site also says if you buy two items and spend over $400, you get a free iPod Touch or Sony PSP. ??? Please feel free to investigate! ElecStreet Online Click to expand... Click to collapse I can tell you that they are a China based company. That being said I know nothing else about them, and everything they sell looks in now way legit AT ALL. For example: http://www.elecstreet.com/views.asp?hw_id=2485 That is an Apple iMac MC814LL/A for $399(359.10 VIP according to them) That is a $2000 Apple computer. No way in hell a company even at wholesale would ever be able to sell that computer for even their non-VIP price. They also advertise http://www.elecstreet.com/views.asp?hw_id=2454 That is a Sony VAIO Z Series VGN-Z591U which retails for $3200-$3400 and they want under $400 for it. Not even possible to obtain it for that price, even if they got it straight from the Sony factory. My official statement is they are going to take your money and hide in their country, and you will be forced to dispute the claim with your bank.
Yeah don't do it bro. You will send money to them and u wont see anything. Sent From My Evo Killer!!!
Bogus! Like posted above the "verifed " icons should be clickable and lead you to said website verifying the website. Those icons either do nothing or lead to china crap! Sent from my SPH-D710 using xda premium
i just might buy one! if you do decide to buy one from here, use paypal. your protected. if you dont get your order you file a claim and if its bogus, paypal will investigate and refund you your purchase amount. this is why i buy crap on ebay from china sellers. if its a fake phone you get, you also get a refund because they are advertising it as legit. take a screen shot of the page before you buy.
Khilbron said: I can tell you that they are a China based company. That being said I know nothing else about them, and everything they sell looks in now way legit AT ALL. My official statement is they are going to take your money and hide in their country, and you will be forced to dispute the claim with your bank. Click to expand... Click to collapse I have found that they are a real Trading company in China, they have a phone number, physical address and live chat support that is not automated or a bot. The live chat person said that PayPal was not available until AFTER the first purchase which is through Western Union. I can't find any bad reviews or customers saying it is a scam or that they had an issue with the site. I just don't know.
Ummm hello! That yells you right there, pay by western union, lmao! I hate for you to lose your money, but I won't feel bad for you as there are plenty of people warning you! Once you pay via western union then you can use paypal, LOL that is a good one!!! Sent from my SPH-D710 using xda premium
BiffTirkle said: i just might buy one! if you do decide to buy one from here, use paypal. your protected. if you dont get your order you file a claim and if its bogus, paypal will investigate and refund you your purchase amount. this is why i buy crap on ebay from china sellers. if its a fake phone you get, you also get a refund because they are advertising it as legit. take a screen shot of the page before you buy. Click to expand... Click to collapse The thing is, they told me I can't use PayPal until after being a return customer, with that being said, they want me to send a Western Union payment to a Zhen Zhang? I just don't trust it...
Oh, and the reason you don't see bad reviews is they will burn that site out in a week, change a few pics and make a new site. They post on craigslist all the time, same crap! Sent from my SPH-D710 using xda premium
The live chat person said that PayPal was not available until AFTER the first purchase which is through Western Union. damn! that certainly makes it an inconvenience. paypal was the clincher for me. if you do buy it, let us know how it works out. i can wait. i might wait to buy one until cm7 is available for it. ---------- Post added at 08:26 PM ---------- Previous post was at 08:23 PM ---------- the sketchy part is the western union. i mean, the whole site is sketchy, but paypal is safe. if you have to do western union first then i wouldnt do it. you might be able to check with paypal to see if they have any complaints against the site. ---------- Post added at 08:31 PM ---------- Previous post was at 08:26 PM ---------- well, just for kicks i tried to follow through with a purchase. when i chose to check out with paypal it took me back to a list of their payment methods. ---------- Post added at 09:13 PM ---------- Previous post was at 08:31 PM ---------- this is the email i got from them when i tried to place the order via paypal. Sales Promotion for National Day You are welcome to register to be our member first,and it's free for registration. When your order amount is over 300$,you will get a free gift. For one item ordered, you will get product price. For two items ordered, you will get vip price and some discount in the shipping cost. For the same 3 items ordered, you will get a discount of 5% of the product price and another one for free. For more than 3 items ordered, you will get vip price and some discount in the shipping cost. For more than 6 items ordered, you will get vip price and free shipping as well as a free gift. The more you order,the more discount you will get,and you will get more savings. Dear friend: Thank you very much for your interest and order. You buy today,we can send your order out today and email the tracking number for you to track the order status.and you can get your order in 3-5 days. All items are original, brand new and real with 1 to 3 years original manufacturer's warranty, we hope to set up a long-term business relationship with you. The following is the details of your order list : Order Number : ******************* Product Model: Samsung Galaxy S II Epic 4G Touch *1 Product Price : 225 USD Shipping Charge: 40 USD Total Price : 265 USD Receiver's Name : biff tirkle Phone No. : ************* Shipping ****************** Shipping Method: UPS\EMS\DHL\FEDEX\TNT Please confirm your information and your shipping address which we will use for delivery, in order you can receive your items without any dealy. We accept western union and money gram at present . You can also use your master card, visa card, or credit card to pay for your order in a local western union or money gram agency. As paypal makes every deal last a long time and sometimes lead our business to be cheated by disloyal buyers, and we have much bad experience. So now we can accept paypal for old customers or for the next order you buy from us,sorry for the inconvenience,friend . This is the Receiver's account information : 1.The Western Union address is as below: - first name is ZHAN - last name is ZHENG -City: Beijing -Country: China -Post code : 100088 -We need the below info from you after you have made the payment: - MTCN (Money Transfer Control Number) - sender's first name and last name on the print copy of the receipt - print copy of the transfer receipt This is our company guarantee : 1. We are legal company and our business is legitimate.You can click the button of 'about us ' to check our business license , we do business by law and honesty. 2. You can click the button of 'send goods' to check the tracking number from our customers, we ship items to customers every day. We will offer you tracking number at the same day you pay for your order . It is safe for you to track your items in shipping agency website. 3. We are able to provide stamped preformal invoice as valid as contract for law . You can ask for money back by the invoice and your order number if you don't receive your items on time . 4.You may check the truth of our website by the official website www.iocu.us , the wicp number is 9201127339 Our return policy is : 15 days full refund , 30 days exchange a new product . Should you have any questions or comments ,kindly feel free to contact us. Friend,i am online now, you can also chat with me online. We are looking forward to getting your order shipped out at the earliest time. Thanks and best regards Representative : Elsa Website : www.elecstreet.com Company : Beijing Wantong Foreign Trading Co,Ltd Tel: 0086-010-89649481 MSN : [email protected] Email : [email protected] there is a guy on craigslist selling this phone new in box for 350. i might pick it up tuesday if i feel like it. who knows, maybe he purchased some from this company and is making a profit. as long as the esn is clear im happy.
Replacement parts website review
I am going to review a site called www papadigitals com. I ordered a screen assembly for my Samsung Skyrocket on the 6th of this month. Yesterday, I had still not received a shipping notification. I decided to e-mail them to ask why. They responded saying they were out of stock. Why did I have to email them to find this out? They made no effort to contact me to let me know. My payment of $200.99 cleared the same day I ordered. I responded asking for a refund and have not been contacted again. Do not do business with these people. Customer service is non existent.
i also bought an item from papadigitals com. when i placed an order, i got an email next day. told me the item was out of stock. asked me if i can wait. but i was in hurry, so i cancel the order. and got the refund very soon. i think it is not too bad.
Thanks. Anyone else have reviews on some other cellular phone replacemnt parts vendors ? - Thanks ---------- Post added at 06:01 AM ---------- Previous post was at 06:01 AM ---------- Thanks. Anyone else have reviews on some other cellular phone replacemnt parts vendors ?
[Q] Any reliable warranties that don't cost an arm and a leg?
So I just recently got the AT&T variant of the LG G3 and chose not to buy the 9.99 a month warranty because I did it for my last phone and the service was mediocre at best and I had to pay over $200 deductible. So I was wondering if anyone else had any experience with any other warranty companies like square trade or protect your bubble. Their prices look appealing, but I have no idea if they cover what they claim to cover so just wanted to see if anyone did.
SquareTrade is really good. I've been using them for all my phone's and other house hold electronics devices. They will replace your phone or give you the full price of your phone back. ---------- Post added at 07:26 AM ---------- Previous post was at 07:24 AM ---------- If you go with them I can give you a 30% of code. Just pm me.