Hi, I've been having this problem with my pixel 2 xl that won't recognize any usb-c to usb-c cables. It will only recognize a usb-c to usb-a cable but will keep restarting the moment I plug it in. I've tried many things like restarting, trying to charge while it is turned off, booting into safe mode, and even updating to the Android Q beta (hoped they would've fixed it then), but nothing seems to work. I'm confident that it's a software issue since there would be random glitches where the original charger would actually work, but every other time it doesn't.
Also, I'm actually considering switching to a custom software. I'm thinking since the software is the issue, maybe it might help to fix it. Has anyone ever experienced this issue as well?
Clean the usb port on the phone
siggey said:
Clean the usb port on the phone
Click to expand...
Click to collapse
That's the very first thing I did
siggey said:
Clean the usb port on the phone
Click to expand...
Click to collapse
That's the very first thing I did. It's not an issue with the port since it works perfectly with a Usb-c to usb-a cable. Just it doesn't fast charge and it constantly reboots with it.
I'm having the exact same prob. I've cleaned my port, tried it in safe mode, and did several resets (soft and hard). I spoke with Google and they offered an exchange since it's under warranty but my glass is cracked so that voids it out until I get it fixed. They said it would restart afterwards? I'm stuck trying to figure out if I want to fix it and do a swap, try different firmware or just get a different phone all together??
I'm having the same issue. Started this week.
Ali7000 said:
Hi, I've been having this problem with my pixel 2 xl that won't recognize any usb-c to usb-c cables. It will only recognize a usb-c to usb-a cable but will keep restarting the moment I plug it in. I've tried many things like restarting, trying to charge while it is turned off, booting into safe mode, and even updating to the Android Q beta (hoped they would've fixed it then), but nothing seems to work. I'm confident that it's a software issue since there would be random glitches where the original charger would actually work, but every other time it doesn't.
Click to expand...
Click to collapse
Your testing methodology is flawed. The restart loop occurs at the P2XL splash screen, which means control of the device is still in the hands of the bootloader. Since the bootloader is outside of Android, Android cannot be the culprit. As a result, neither safe mode nor Android Q would resolve the problem.
Have you attempted moving your data off the device's internal storage and reinstalling a stock ROM using the included flash-all bat with the -w flag present? While we have determined that Android itself isn't the culprit, Google's ROM images also install bootloaders and basebands, either of which could be the source of your issue.
Once a stock ROM from Google is installed, test your device. If the restart loop occurs, then your issue is NOT software, but hardware. So then you'll have to test the hardware. Find a charger from a different device and, using a USB-A to USB-C cable attempt to charge the phone. If the restart loop does not occur with this combination, then you know the P2XL charger is faulty. Otherwise, the charging circuit in the P2XL has malfunctioned and thus service will be required.
Are you all on Android q beta or is this happening to stock non rooted too? I'm on q
FYI, I had this same problem a few months ago and it turned out this is a relatively common hardware issue on Pixel 2 XL.
It usually starts by occasional failures to charge (original charger), then it becomes more frequent, then you can't charge and find that the only option is an usb-c/usb-A cable (less power involved). Finally every time you plug a cable it restarts the phone.
Did all possible known troubleshooting, cleaned the port, engaged Google remote support, ...
At the end, the conclusion is that sometimes the port gets loose and related wiring becomes unstable.
To fix it, I had to send the phone for a port replacement.
Working fine since then.
Ali7000 said:
Hi, I've been having this problem with my pixel 2 xl that won't recognize any usb-c to usb-c cables. It will only recognize a usb-c to usb-a cable but will keep restarting the moment I plug it in. I've tried many things like restarting, trying to charge while it is turned off, booting into safe mode, and even updating to the Android Q beta (hoped they would've fixed it then), but nothing seems to work. I'm confident that it's a software issue since there would be random glitches where the original charger would actually work, but every other time it doesn't.
Click to expand...
Click to collapse
I had a similar issue after the July update. If I plugged the original charger and cable in the phone turned off. The only way I could charge it was to use a USB-A to USB-C cable with a slow charger (non QC) and the phone had to be off. Did RMA with Google after doing safe boot, reset and other things. They noted the security update as reason so maybe that's the problem?
I have the problem since pie and even though Google accepted to RMA the device at first they then declined to do it because I didn't have the the purchase id of the device.
I'm doing the rma while I can. The more I read about it, the more I think it's due to the faulty fast charging. It might be damaging the charging port and causing these problems. What I find strange is that some other users also started having these problems a week ago like I did.
Ali7000 said:
I'm doing the rma while I can. The more I read about it, the more I think it's due to the faulty fast charging. It might be damaging the charging port and causing these problems. What I find strange is that some other users also started having these problems a week ago like I did.
Click to expand...
Click to collapse
Port overheating may be causing it to become loose. That's my impression due to what happened to me.
Mine started working again. Weird
I just did RMA because of this... The new (refurbished) device is working now....
I edited the post because when I first tested my charger wasn't plugged in and I though that the new device had the same issue... ....:silly:
In any case do RMA..... Before this happened my pixel only charged with one side of the cable connector (any cable) then it magically got fixed and after two weeks it didn't charge with originals chargers (only when it was turned off)... Definitely was something hardware related...
Related
My galaxy nexus ever since I updated to 4.0.2 is not charging correctly. its charging when connected to a computer usb port, its not charging with the official samsung usb charger or other wall usb chargers
any advice?
thanks
Simon
freakstm said:
My galaxy nexus ever since I updated to 4.0.2 is not charging correctly. its charging when connected to a computer usb port, its not charging with the official samsung usb charger or other wall usb chargers
any advice?
thanks
Simon
Click to expand...
Click to collapse
Did you try any other wall charger? It could be the charger itself, not the USB cable. Also, try a different outlet.
Device: Galaxy Nexus
OS / Browser / build number: 4.0.2 build ITL41F.I9250XXKK6
Kernel: 3.0.8-gaaa2611
AC adaptor output: 5v 1A
I have the same lack of charging issue.
I have tried 4 different micro usb cables, oem that came with the device, a HTC, a kindle, and a blackberry.
None of them charge the phone while its in the o/s.
While the device is powered off they all charge the device albeit very slowly when the device is powered off. I get the white charging icon of the battery with the bolt icon inside. Then it flicks to the animated charging icon for 3 or 4 cycles, then back to the bolt icon. -> loop that while it "charges"
Also in the o/s when i have the usb cable plugged in to the same laptop that used to charge it a few days ago (tested on all usb ports, and rebooted laptop + tested on other laptops). The device (in settings -> tethering) says i am not connected at all by usb to a computer.
Anyone else got this / solutions ?
I have this exact problem as well. Started yesterday!
Also having this issue, any solutions?
I think its a bug in Android my self..... but i did go to verizion and they gave me a different wall charger not made by samsung and I havnt had the problem yet... not saying it fixed it tho, because the problem wasnt always there, it only happened randomly.
It wasnt a problem with the battery its self, i had bought an extended battery trying to fix the problem and it did not.
I have the same problem now too.
Plug you phone in and go into battery settings. Does it say Charging(USB)? Both my Nexi had a faulty cable and both were replaced in 2 days for free from Verizon and the other from Samsung.
Sent from my Galaxy Nexus using Tapatalk
No, it doesn't say charging. My cables are fine...
This problem is sporadic. Sometimes it will charge and sometimes it won't.
I contacted amazon about mine doing this and they offered to RMA it. Couldn't charge it even running a custom 4.0.3 rom so had it replaced.
I managed to fix it, I suspect it was due to me updating my software to version 4.0.2...
I booted it into fast boot and wiped the cache then restored to factory defaults in fast boot...
My friend who I work with also has a Galaxy Nexus to but his O/S is running 4.0.1 mine was fine before I updated since I wiped it is seems to be ok since my first post.
I only noticed this when I used a different charger that used a cheap two wire mini USB and a lower amperage. To fix it I rebooted. OEM and off a computer have worked fine for me.
I've also had the same problem. It happened to me a couple days ago. I've tried multiple different cables and outlets with no success.
Does anyone know if a factory reset will fix the problem?
If not, I'll have to go get it replaced at Verizon.
Just a follow up. I tried everything, experienced the same issues as the OP and finally traded it in for new one at my Bell provider. The issue does not seem to stem from the battery as USB is also non-functional (which would not be affected by the battery not charging). If you experience this issue I would highly recommend taking it back to your reseller (if possible) or contacting samsung for repair.
I had the sane issues. Powering down the phone using quick boot app while plugged in worked for me. Seems like a sw prob. GSM nexus 4.03
sky4vip said:
I had the sane issues. Powering down the phone using quick boot app while plugged in worked for me. Seems like a sw prob. GSM nexus 4.03
Click to expand...
Click to collapse
Powering down with "quick boot" is no different than powering down manually. I have tried both methods and they do not work for me upon powering back up. I've also reset battery stats in recovery mode but to no avail.
The only sure method is to charge the phone while it's powered off. What's interesting is that I don't seem to have this issue with my other Galaxy Nexus phone.
agreed it should be the same, yet I got different results, and this was after changing chargers, usb cords, computers, wiping data, wiping battery, etc etc (note that charging worked while powered off, albeit slowly, throughout this. perhaps it was simply a coincidence, but that was the only variable I changed at that point, and it charging has worked since then.
I suspect that it's due to me using a (motorola) oem two wire (power only) ac cable, though I am not sure (while trying to get the phone to charge while powered on, I used three different samsung oem cables, and two batteries, so I'm somewhat convinced this is a weird s/w error, whether it's a driver or android itself). has been working since then, and to be safe, I'm staying away from said cable.
Cool. Have you unlocked and rooted your phone? I have, but did the same with my other Galaxy Nexus which doesn't have this problem.
Has this problem been officially reported to Google?
sky4vip said:
I suspect that it's due to me using a (motorola) oem two wire (power only) ac cable, though I am not sure (while trying to get the phone to charge while powered on, I used three different samsung oem cables, and two batteries, so I'm somewhat convinced this is a weird s/w error, whether it's a driver or android itself). has been working since then, and to be safe, I'm staying away from said cable.
Click to expand...
Click to collapse
Stop using the Motorola charger, once it happens it sticks until a reboot. If it happens with the stock one after a boot you have a problem. My guess is the Motorola chargers don't play nice with other phones as I've seen oddities before with other devices and their charger.
Pacifik said:
Stop using the Motorola charger, once it happens it sticks until a reboot. If it happens with the stock one after a boot you have a problem. My guess is the Motorola chargers don't play nice with other phones as I've seen oddities before with other devices and their charger.
Click to expand...
Click to collapse
I have no Moto chargers but I am using multiple chargers. My OEM Samsung charger hasn't been working for me and my phone almost died. Just powered off, connected my Rocketfish charger, turned it on and it appears to be charging normally now. The only other charger I use is a plain USB cable connected to my work computer. Hmmm.
Again, has this been reported to Google? Is it an issue related to root or no?
Hi everyone!
When I connect my phone to the charger, it doesn't always start to charge the battery. Only about every 10th time it succeeds.
I tried 3 differnd usb cables, all original sony. It's the same with all of them.
I tried to move the cable in the phone, but it's stable. Also if it charges, I can't stopnit by moving the cable.
For me it looks like a software error, as if the phone doesn't allow to charge.
Does anyone have the same problems?
Any idea how to solve this (in best case without wiping the phone)?
Thank you in advance!
This is a recent problem or have you always had it? You think it's software so does it do it with different roms, or have you tried? I read somewhere the usb port on the phone becomes faulty easily, this seems more your cause, if your certain it's not the cable.
Not Charging as Well
My ZL is not charging as well i plug the AC charger and it gets bootloop.
It stop bootlooping after 1 hour and show the charging icon, but it does not charge.
Do you guys think it is the baterry or some issue with the power management.
I tryed to Charge the baterry with and old Universal Battery charger it hold a little power.
The Cell works when i turn it on with the wall charger but show only 1% of battery
Please guys help me with that.
ham5 said:
This is a recent problem or have you always had it? You think it's software so does it do it with different roms, or have you tried? I read somewhere the usb port on the phone becomes faulty easily, this seems more your cause, if your certain it's not the cable.
Click to expand...
Click to collapse
I don't think it's a hardware problem. I used 3 different cables, all original sony. Sometimes they work, sometimes not. I'm using USB otg a lot (got my videos and some mp3 on a stick), never had problems with usb connection.
I didn't have those problems for a long time, but I don't remember any special apps I installed in the last few weeks.
Didn't try any custom roms yet, I'm very satisfied with my current setup (except for the charging problem ). I'm using latest stock with google crap and bloatware uninstalled.
Hopefully the lollipop update is coming soon. If it's not too buggy I will give it a try.
This includes the official headset adapter included with the phone, and all of my other usb-c cables I previously used with this phone (before the update) and my old Nexus 6P, including all charging cables connected to various a/c adapters and usb-c car charger in my vehicle. Since the update a few weeks ago, literally the only usb-c anything that is recognized by the phone is the phone charger adapter/cable that came with the phone. All other charging adapters/cables will be recognized by the phone as charging the device, but the device will not actually charge, even slowly. This seems like a pretty serious problem.
I have not attempted to perform any form of modification to the software or firmware or anything like that.
This is also probably unrelated, but the phone now crashes every time I load up Netflix on the phone within about 60 seconds of playing a video. It reboots, then I can open Netflix and run it fine for hours. But if he close it and open it again, crash. Super minor issue though compared to the usb-c problem above...
Any help/tips would be appreciated!
fragster14 said:
This includes the official headset adapter included with the phone, and all of my other usb-c cables I previously used with this phone (before the update) and my old Nexus 6P, including all charging cables connected to various a/c adapters and usb-c car charger in my vehicle. Since the update a few weeks ago, literally the only usb-c anything that is recognized by the phone is the phone charger adapter/cable that came with the phone. All other charging adapters/cables will be recognized by the phone as charging the device, but the device will not actually charge, even slowly. This seems like a pretty serious problem.
I have not attempted to perform any form of modification to the software or firmware or anything like that.
Click to expand...
Click to collapse
I haven't encountered this issue sofar...I'm using Anker cables in the car and with my external battery packs.
fragster14 said:
This is also probably unrelated, but the phone now crashes every time I load up Netflix on the phone within about 60 seconds of playing a video. It reboots, then I can open Netflix and run it fine for hours. But if he close it and open it again, crash. Super minor issue though compared to the usb-c problem above...
Any help/tips would be appreciated!
Click to expand...
Click to collapse
This Netflix issue is something that I'm experiencing as well.
But I'm sure Razer Support will put the blame on the Netflix app..at least that's what they did when I told them about a Skype call issue that I'm experiencing.
I wonder if you have encountered that problem as well...for details on that issue, click here
Hey,
it would be cool if you could perform the following steps to generate
a bug report zip containing useful information:
1. Reboot the device
2. After reaching homescreen, plug in one of the usb devices that worked before the update
3. Go to developer settings -> Generate bug report
4. Upload the generated zip here
Thanks!
Alex
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Cable could be going bad or it's missing the 100ohm resister the phone just went into protection it will work again at some point but I recommend getting a new cable direct from Google
Tired of buying ones that should have the resister but still not having quick charge work and issues like that.
Sent from my Pixel 2 XL using Tapatalk
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Check for these options, see if it got changed to charging only.
Unfortunately, I don't have these options available. Like I said, nothing happens. The phone only goes into charging mode. I've tried a bunch of different cables that works with my OG Pixel.
in developer options check to see if under "select USB configuration" you have it set to charging only.
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
skimminstones said:
in developer options check to see if under "select USB configuration" you have it set to charging only.
Click to expand...
Click to collapse
Tried doing it. No change.
I tried using some contact spray to see if it's because of rust/oxidation of the pins in the charging port, no change.
I still think it's an hardware issue though. Like I said, not even factory resetting the phone fixed it. I'll just live with not having android auto and USB, not super important for me anyway. Thanks guys.
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
gettinwicked said:
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
Click to expand...
Click to collapse
There probably is .. I've read a lot of posts about people having similar issues.
Ok... So something weird just happened. I connected my phone to the charger as usual, and suddenly I could see the "estimated time until full charge" notification again, for the first time in weeks! I tried disconnecting it, and connecting it to my computer and I could browse the images on my phone! I thought my issue was fixed, so I disconnected it and connected it to the outlet again.. And now it is the same as before again. No estimate until full charge and windows says the device malfunctioned... What the hell happened there for a couple of minutes?
Pixel 2 XL and having the identcal issue as OP.
Phone charges only in car and computer. Once for just a few minutes the Android Auto just starter working and on PC I was briefly able to access phone storage. Then nothing. Went to dealer thinking it was car USB port but the technicians Samsung plugged in and Android Auto started right up.
Swapped cables, same isssue.
Wondering if I should even bother with factory reset or just pursue repair?
My Pixel 2 XL is from Verizon, anyone have any experience with warranty repairs?
(btw, checked in the developer sections and usb is set to MTP)
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Same exact problem here with XL2. The phone will charge anywhere with any cable but can not access phone storage from laptop and Android Auto no longer works. It worked fine last week, now no go. I called Google as I bought phone from them and they are are sending a replacement to me which will be here this Monday.
Has to be hardware issue as my XL works perfectly.
Hey i have the exact same problem. Cannot access the phone with usb cable. The problem for me is, that i have Lineage OS installed without root and it installed its own recovery, so i'm basically unable to go back to stock. The google support told me that because it's not the original software on the phone its out of warranty and i should just reflash the factory image, but i already told them that as long as i can't access the phone with usb i can't do that. Will see what i can do else. Maybe i just have to pay to get it fixed. I'm very sad about that.
Also same here. I contacted support and signs indicate that this is a warranty issue.
No USB data for me anymore. Charging only. The interesting thing is although the USB-C is symmetrical only one of the two possible orientations is actually charging the phone.
Same problem just happened with my pixel 2 XL. I believe this was some kind of a weird update that Google did last night that screwed everything up. I've tried hard factory reset as well as resetting the phone changing cables Etc. Nothing works
I was one of those people that cursed out Google regarding this particular issue. I was getting windows 10 errors "device not recognized", the USB-C audio adapter didn't work for my car, not did the audio adapter, so I was gonna chalk it up to the fact I got a faulty phone, that was until....
I had searched around and saw some articles on how the USB-C port was a dust collector. I used s toothpick to knock out some of the lint that was trapped inside the port, nothing changed.
Just about to RMA my phone and I decide to try one last attempt.
1) find the thinnest cardboard / oaktag you can find that can fit in either side of the port without having use force ( if you have an old Google fi data sim card cardboard laying around, it works perfect )
2) Get some rubbing alcohol and dip about 2 to 3 cm of it in the alcohol
3) Gently move the cardboard against the connectors in a left right motion, too and bottom side, when you hit the corners drag the cardboard up to remove any additional dust or lint. I ended up extracting more lint and dirt that rolled off both sides of the connectors
I let the USB-C connector dry and cleaned again in the same method.
Now when I plug in my device it's recognized by my PC, all USB-C peripherals work, even my SanDisk USB-C flash drive.
Before you quit after all your efforts, give cleaning the port a shot. You can't really do any damage because the phone is moisture resistant , and alcohol evaporates quick.
It's very easy for dirt to get lodged in the port, and when you plug in your phone to charge, it's just going to compress and smear the dirt all over the connectors ( possibly fuse the dirt on the contacts ). This happens with all USB-C ports in similar situations.
If you guys are still reading this , give it a shot if you haven't returned your units.
ugh .... just happened to mine. While the bootloader is unlocked. hopefully i can clean or replace the port.
Anony58 said:
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
Click to expand...
Click to collapse
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
jimv1983 said:
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
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Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Anony58 said:
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Click to expand...
Click to collapse
The best guess I have is that the issue was caused by some bug in an update (the April or May update if my timeline is correct) and was fixed in the November Update.
Now I have a new issue that stated with the Pie update. Music metadata no longer shows up on my car's audio system when playing over Bluetooth. Many people are experiencing the issue. There is a work around but it's annoying.
So charging is extremely slow now: max 280mA showing in Ampere app. Tried different cables and chargers(QC3.0 certified), charging speed remains the same.
I can't connect to PC anymore. Windows doesn't even make a sound when I connect the phone to PC. Showing no device.
Headphones connected to USB port are playing only one audio channel.
I've been using LOS 15.1 since last summer without problems, haven't done any updates since. The problem with USB port emerged a month ago and I am almost convinced it's a HW issue. AIDA64 indicates no temperatures over 36°C in thermal section so sensors are working fine I guess.
Anyone tried these charging ports from Aliexpress? Comments indicate that they are not the same as the original.
It really sounds as hardware problem. I asume you already tried with the phone off, and after factory reset and the problem persists.
In my experience, the original lower board have fuses which are expensive and are replaced by resistors on chinese replacements. If you dont want to lose this, try going into a repair shop and have the USB-C port replaced or desoldered/resoldered from the board. Must be done by experienced guy or it will be melted.
I'd buy the replacement board anyway. As long as you don't use crappy chargers, you shouldnt need the fuse too much, and also, the phone have another fuse in the motherboard.
If you have not tried with the phone off, try it. I got the xiaomi wireless charger and it works like crap with the phone on. it disconnects/maintains chage/stops charging A LOT, but if I charge the phone turned off it charges without issues at full power (8-10W according to my USB meter). Maybe is just the firmware being an ass
Thank you for insights. I confirm that hard reset nor charging solved the missing QC3.0 functionality. It's clearly a HW issue.
The whole situation was caused by losing my original charger on a trip and then using certified QC3.0 charger (not from Xiaomi) and unfortunately - cheap Chinese micro USB C cable. I can't stress this more... Never use cheap cables (or chargers) they can literally fry up your port. In this case it was definitely the cable eventhough it worked fine for 5 months.
It seems (from comments) that beside fuses the charging ports from Aliexpress are missing the possibility to transfer data over USB as well. Which is not that crucial because FTP over WiFi is bearable. The real problem that I need to fix is quick charging because with 280mA on Ampere app it takes 5 hours to charge this phone.
The charging port I've bought on Ali is on its way so I will update this thread in a few weeks after inserting it into the phone.
Losing data over usb is quite a problem if you are into custom roms/mods on native miui (which resets the recovery on each update).
Hope that ali's board does have this funcionality. About charging, you can get locally a wireless charger for now, though for me it only charges fast when the phone is idle, using it always just keeps the charge (probably to avoid overheating).
So how the story ends? We're you able to solve the problem?
I had the same issue with my Mix 2. bought a replacement port from Aliexpress and Witrigs.com. As posted on most forums these replacement ports don't support fast charging (in most cases) and no USB data transfer (this is the case with mine).
I had dropped a message on the witrigs.com website to confirm if their supposedly 'OEM' replacement supports data over USB (it looks much more like the original board in the phone that the 'custom' replica one that is half the price).
but I'm not very hopeful of that being the case, given someone has already left a comment on the product page indicating they bought the OEM version and faced the same issue with no quick charging or USB data transfer
Got some problem when i lost my usb travel charger on a trip.
and now my phone was too slow and cant transfer data even if i buy the new authentic from xiaomi store.
i hard reset for 3 times and but no luck.
omg -___-
I know it's old, but I'll let you in on my problem.
I have the Mi Mix 2 and it was happily fast charging until recently. Still the original plug and cable
I have tried all sorts of theories to get it fixed and one person said to charge it while turned off
So I plugged in my usb cable and turned off my phone. Only for it to automatically fire up and go into fastboot. No charging. Just fastboot on the screen
Obviously I can get out of fastboot mode again, but is mine an option change in the settings that needs addressing?
Thanks