AFTV Box Gen 2 hang on white amazon logo - Fire TV Q&A, Help & Troubleshooting

Hi Folks,
got a Amazon Fire TV Box Gen 2 (Model DV83YW) which hangs on the white amazon logo with black background. Front light pulses slow white 3-4 times and turns in quick orange 3-4 times in a endless loop.
I’ve tried different TVs with different HDMI ports and another power supply with no luck.
It is possible to reset the box via right circle + back button over the remote. The box restarts and shows “Resetting your Fire TV, Please do not unplug power cable during the update”. After it’s finished it restarts again with only white amazon logo and black background and pulsing front light. After this reset I always have to pair the remote over pressing left circle + menu + back button on the remote.
If I plug in a network cable it appears on my network management as "amazon-5c2b6dfed.fritz.box" with IP and Mac-Adress. When I try to connect via adbLink it is not possible over the IP-address shown on my network. It says “Can`t connect to <IP-Adress>”. I have a USB-A to USB-A cable to connect with my MacBook Pro but adbLink wants the serial number as adress to connect via USB and I have no idea where to get the serial number.
I have no idea which OS or version is on the box.
Any ideas how I can bring it back to life?
Cheers

Related

[Q] New FireTV Stick, Won't Start

I have an Amazon Fire TV stick. I plugged it into the HDMI port. I tried using the port on the TV and the port on the Set Top Box. On both of them I go to the remote, I press TV Input at the bottom of the remote, by repeatedly pressing TV Input I am able to get to HDMI 1 and HDMI 2. But I'm unable to select either HDMI port. I tried pushing OK/Enter and TV Input again. It doesn't work. How do I fix this?
I have VZ P265v2 RC
and Motorola QIP7232 set top box
The power is fine.
When I have the TV monitor plugged into the SetTopBox, On the screen I see "Verizon press menu to watch FIOS TV ..."
I press "TV Input" on the remote and I see Tuner, Composite, HDMI1, HDMI2, VGA, VGA Component
By repeatedly pressing "TV Input" I navigate to the option I want (Tuner, Composite, HDMI1, HDMI2, VGA, VGA Component)
If I just stay at HDMI1 or HDMI2 it doesn't seem to select it, and the FireTV stick doesn't start. I have the stick plugged into the USB so the power should be fine. Is there a way for me to confirm that. There is no little LED or anything. I played with the FireTV remote, but got no response.
This also happens if I press Menu to go to FIOS TV and then press TV Input.
Then I unplugged the set top box from the TV (so it's a "dumb" monitor). Then I followed the instructions below. Still no success. I have a "no signal" message on the tv screen.
Instructions which didn't help, yet
1. Remove Fire TV Stick from TV HDMI Port, just make sure TV is off
2. Unplug power source from Fire TV
3. Wait 15 minutes
4. Turn on TV
5. Plug in power source to the Fire TV Stick then insert to prefer HDMI 1 or 2 or 3
6. Press any button on the Fire TV remote,wait 30 sec on each input until you see the picture on the screen.
My post on the Verizon forum http://forums.verizon.com/t5/FiOS-T...t-HDMI-Amazon-Fire-TV-Stick/m-p/776546#M54911
Use the Original TV Remote
I called Verizon, the tech told me to switch to HDMI1 using the remote that came with the TV (not the Verizon remote). That worked.
I have a firestick plugged into a 42 inch lg tele. The stick has always worked on hdmi socket 1. Went to use tonight and all of a sudden it's saying no signal on screen. Checked the power that's working, why is it saying no signal???
emmamain said:
I have a firestick plugged into a 42 inch lg tele. The stick has always worked on hdmi socket 1. Went to use tonight and all of a sudden it's saying no signal on screen. Checked the power that's working, why is it saying no signal???
Click to expand...
Click to collapse
Maybe went to "sleep", did you press the round button on your firestick remote?
BTW if this doe not work unplug power cord and plug it back in.
Try the following with your Samsung TV: On the TV, go to Menu, System, and then General. Locate the tab called "Game Mode" and turn Game mode "ON". (Most games are connected thru HDMI and changing this setting apparently enables theses ports better access to the Fire TV Stick) After you have the stick connected and setup properly and have actually used it, you may actually be able to turn off the Game mode and have it work properly. Good Luck!!

Fire tv boots to black screen after amazon logo.

I was just able to get what seems to be the last fire tv in amazons surplus through their prime now app. I set it up everything went fine then I clicked to update it and it did the normal update process until I looked up and saw a black screen. I unplugged the unit and replugged it and now all I get is amazon logo then black screen. Is there anyway to fix this I was really excited about having the last fire tv. Something I just discovered is that I can still connect wirelessly to the unit via adb.. I just restarted it. I dunno if this can help anything.
PROBLEM SOLVED faulty hdmi cable... This cable was sent to me from mono price about a week ago as a replacement for another defective cable.. sigh...
danknasty said:
PROBLEM SOLVED faulty hdmi cable... This cable was sent to me from mono price about a week ago as a replacement for another defective cable.. sigh...
Click to expand...
Click to collapse
To fix the black screen/blank screen, we use the following steps to troubleshoot it:\
Your FireTV went to sleep and you just need to wake it up. You can wake up your FireTV by pressing the “Back” button on the remote.
Try the Fire TV Remote Shortcuts to see if one of them will wake up your Fire TV.
On the [easyazon_link identifier=”B00NO8JJZW” locale=”US” tag=”arizonacaorg-20″]Fire TV Remote[/easyazon_link], hold the REVERSE (or “rewind”) button and the UP button at the same time for 10 seconds. Your FireTV should start switching through the different video display modes (or resolutions). You can expect the light on your TV to change colors and/or blink. When it switches to a display resolution that works, press the SELECT button to select that mode. This will fix your display issue if your fireTV happens to be set to a video resolution not supported by the TV you have it plugged into.
Your FireTV needs to be reset to the factory default settings. To do this, press BACK and REVERSE and RIGHT and SELECT to get your FireTV to prompt you to do a factory reset.
Your FireTV is deceased. If you tried #1 and #2 above, perhaps your Firestick has perished.
You could be forcing a screen resolution such as [easyazon_link identifier=”B00V0923TG” locale=”US” tag=”arizonacaorg-20″]1080p[/easyazon_link] 60Hz. Try changing the display settings back to Auto, No Scaling (by hooking the FireTV to a [easyazon_link identifier=”B01CF3L3RS” locale=”US” tag=”arizonacaorg-20″]TV[/easyazon_link] that it’s known to work on).
Press SELECT & PLAY (Hold the buttons down for 5 or 10 Seconds) to restart your FireTV / firestick.
I hope it will help you out.

just purchase new fire tv - had video then now no video (input says no source).

I got no picture and it's brand new. I did get it to start up a couple of times. I had unplugged it and turn it on a few days later and got it to start but now I'm getting a black screen and TV said no input. There is a blinking white led on the front but if I hit any of the remote control buttons, it does nothing. Is there a way to connect from usb to usb to my laptop to do something to get it fixed?

No picture/image from AFTV

No display from Fire TV
Background
The box was working perfectly.
I powered it off for a couple of weeks and when I attempted to use it again, it seems to power up, but there is no picture/menu/logo displayed.
Things I've tried so far:
1)Powered off and on again - no change. The light on front flashes normally and then stops flashing. No flickering/image on TV.
2)Pressed select "Select"+"Play" to reboot the box. I can see the LED go out and then come on again. No flickering/image on the TV.
3)Pressed "Up"+"Rewind" - I can see the LED on the AFTV change to orange and flashing for while, but again no image on the TV.
4)I can successfully ping the box from a PC.
5)I've disconnected all other HDMI cables from the TV and carried out all the tests above - no change.
6)I've disconnected the AFTV from the HDMI cable and replaced with a laptop - this works perfectly, I can use the TV from the laptop.
7)When the AFTV has gone to sleep/standby and the TV is switched off, pressing "SELECT" wakes up the AFTV and switches on the TV, but still nothing is displayed.
So it seems that the AFTV is functioning correctly and receiving commands from the remote, but it still refuses to display any image/picture/icon/menu, i.e. anything.
Any ideas? Something else I can try? Known problem? Can fixed by opening the box?
Thanks in advance

2nd Gen Firebrick is fireSTUCK.

After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
I tried another remote, and that did not work either.
Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
I don't mind having to reset it if I have to, but so far I haven't come up with a way to make it work.
All help appreciated.
Papamalo
papamalo said:
After a couple of years of happy usage last night, my Firestick 2nd gen, got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine, (Holding down select and Play/Pause at the same time until it restarts).
I did a couple of hard restarts by unplugging it, and then plugging it back in, and it went through the entire startup routine, including the red "fire TV"" startup logo, and then it opened to the same frozen unresponsive uncooperative (Like my ex wife) screen.
I tried another remote, and that did not work either.
Just to see what would happen I blocked it on my network, since wifi blocking will take you to the "home is unavailable" firestick screen, which it did, but once I got there, the "Go to network settings" and "dismiss" options were unresponsive as well.
I don't mind having to reset it if I have to, but so far I haven't come up with a way to make it work.
All help appreciated.
Papamalo
Click to expand...
Click to collapse
Have you tried a OTG with keyboard?
I have plugged the firestick into my desktop using a Micro USB to USB connector if that's what you mean, but even though it loads up and my "devices and printers" panel recognizes it as "MTP device" and the driver panel recognizes it as "ADB Device", no further info or control seems to be available.
So I guess it plugs in, but what should I do now?
Thanks.
An otg (on the go) cable and keyboard will give you control like a controller. You can try moving with the curser and enter. This would eliminate a Bluetooth issue when operating the remote.
papamalo said:
got stuck on the home screen, and is now unresponsive to both the selector button, as well as the restart routine
Click to expand...
Click to collapse
Have you tried fresh new batteries in the remotes?
Maybe you can install the app Remote for Fire TV from the amazon website (with the option send to fireTV Stick) and use your smartphone as remote.
normally this is the problem i get when the battery of the remote die..
This appened to my firetv stick 2nd edition just now. It happens after I plugged it in a new tv color.
Any ideas or a solution founded?
Thanks in advance!!

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