I'm on my third LG G8 that I got here in Dallas from T-Mobile. All three phones have been acting the same way. I've even talked to LG Technical Support and they're clueless.
Music stops playing on the phone randomly. Videos on the preinstalled YouTube app play in slow motion with no sound.
I've rebooted the phone and sometimes the problem goes away and sometimes no. LG tech support told me how to put the phone in safe mode and using the built in music app, music plays. I can then switch back to regular mode and music plays again until it doesn't. On the first LG G8 I had, I reset it back to factory defaults to clear out the problem but it came back again. And then I reset it again without loading any of my apps but the issue returned. I showed the problem to T-Mobile store reps and they agreed with me that the phone was malfunctioning. I had to mail my phone in to T-Mobile because of the way I purchased it. I got an exchange. They let me buy a temporary LG G8 in that store until I got a replacement. That LG G8 also quit playing music randomly just like the first phone. I returned that phone after my replacement LG G8 showed up but this one is behaving the same way. LG wants me to send the phone in for repair. I'm reluctant.
Usually the problem starts after the phone has been connected to a Bluetooth device; headset or my car stereo. After disconnecting the device, the problem doesn't go away. Other phone "noises" won't come back either. I can avoid the problem in my car by connecting it to my stereo's USB cable and Android Auto kicks in. But even after disconnecting, the problem is still present.
Hopefully it's an isolated incident and doesn't affect all phones as I've just purchased an US T-Mobile version.
Did you try using 3rd party apps to see if the issue persists? Maybe it's just the stock Music player app that is glitched out.
SantinoInc said:
Did you try using 3rd party apps to see if the issue persists? Maybe it's just the stock Music player app that is glitched out.
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I've thought about that. I like to play Hill Climb 2 {Stunticons team} and sometimes the game will give you a freebe by watching a video ad. And I've noticed when my sound is screwed up, the video ad plays in super slow motion just like videos in Youtube and there's no sound.
wilpang said:
Hopefully it's an isolated incident and doesn't affect all phones as I've just purchased an US T-Mobile version.
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I have wondered if my phone is coming from a bad batch from my local T-Mobile warehouse. I've owned the LG G6 and G7 and I had no major issues like what I'm dealing with now. Today was a good day and the sound gave me no trouble.
I'm really sorry this is happening to you, LG should do more to help. It seems isolated, my Tmo G8 works as expected, aside from what I believe are Pie related frame rate issues.
Does it happen only with streaming, or also with locally saved files? Are you always using Bluetooth for the sound? Not that I can help fix it, just very curious what's causing it.
I do notice that when my phone connects to my car stereo's Bluetooth that's when my trouble begins but it doesn't go away after disconnecting. I noticed today it happened when one of my hi-res songs started to play.
This is really interesting as I am about to return mine to LG. My phone will lose it's ability to use the hearing "speaker" against my ear..and get this...it happens only after I have connected to my car bluetooth. I factory reset, all is well, and the first time I use my car bluetooth it happens again and it stays. I have a phone that I cannot use without either speakerphone or a bluetooth device in order to hear whom I am talking to. I like this phone and want it to work out, but......I hope LG makes good on the warranty! BTW, I have T-Mobile and bought the phone outright from Amazon separately.
On my T-Mobile (unlocked and using a different provider) G8, I have issues with both the native music app and Amazon unlimited online streaming. Both will randomly play the first song again from the beginning of a shuffled list. Happens randomly and repeatedly. Most often after like 4-7 songs in the player will start from beginning, and it happens with both Bluetooth and headphones. Any ideas? Running 9 with October 2019 security update.
Related
It seems I'm having a ton of problems lately....
At first I only experienced this in Zombies, Run! but I'm beginning to think it's something else...
Originally, I was out on a walk and had Zombies, Run! going. All of a sudden the music stopped coming out of the earbuds I had on and went out of the speaker when the in app voice announced I had picked up an item. This was the only time I had experienced the issue at first.
Lately I have been playing Angry Birds Star Wars and have had the audio for it turned off... I decided to listen to music. Plugged in my earbuds and went back to playing... When the second song begins playing, the audio switched from my earbuds to my speaker and I can not figure out why.
I've tried googling, and searching on XDA for advise on this issue but I am coming up empty. Has anyone heard of this happening?
EDIT: I should add that after unplugging/ replugging in my earbuds I don't have the problem again... Same for pausing and playing music.. When I do either of those the music goes through my earbuds again. No idea why
Edit again: With the latest Google Play Music app I loaded a playlist without anything else open. Played the song, fast forwarded to close to the end and let it finish.. The next song played over the speaker... This is beyond frustrating..
EDIT Nov-14: After a complete factory restore to an un rooted state, I have not had the problem... I've rooted and flashed a deodexed rom and some tweaks I've had and no problem... After flashing a new feature.xml with a load of tweaks I've started having this happening again. Once in Google Play Music and have not been able to get it to happen again since then, and a few times in Zombies, Run! Not once while in Angry Birds SW though...
Another edit: Now I am getting this bug every single time with each of the mentioned scenarious... The only difference with my ROM is a 4-in-1 reboot mod.... Guess I'll remove some of my mods and see what happens with the audio.. I've tested out an app called SoundAbout as suggested by someone on AndroidCentral.com, but no success.. :\
UPDATE Nov-14: Stock android.policy.jar and feature.xml still producing the issue. Problem does NOT lie with those files.
You know I had this happen last night while I was listening to music in my car. The music just all of a sudden stopped coming through my cars speakers and was coming from the phone. I didn't really have time to see what was going on though. I have my car radio connected to the phone with the 3.5mm line out jack.
We're you using the latest update to Google Play Music? I don't recall having issues like this on the last version or on ICS at all.
Hmmm
Lancerz said:
You know I had this happen last night while I was listening to music in my car. The music just all of a sudden stopped coming through my cars speakers and was coming from the phone. I didn't really have time to see what was going on though. I have my car radio connected to the phone with the 3.5mm line out jack.
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Sent from my SPH-L710 using xda app-developers app
I did a complete factory restore.. Wiped everything installed an unrooted jellybean and got my device back to "Normal" state.. So far I have not been able to replicate the issue after rerooting and flashing a deodex'd rom
Okay.... I recently flashed an updated feature.xml with a lot of new tweaks opened up... It occured to me that it could have some sound options that may have caused the problem I am having... So I went back to test if it would happen since I flashed it...
It has... I can get it to happen ONCE... then not again until a reboot..
I was going to check if it really is the feature.xml I'm going to flash a stock copy of it and see how things go, but now I can't get it to happen again... I should be happy about this, but I really want to solve this...
We can't be the only ones who has had this issue before.
Now I am getting this bug every single time with each of the mentioned scenarious... The only difference with my ROM is a 4-in-1 reboot mod.
Factory reset again, "Normal" state for the phone, no root.. Still happening.. I quit.. Going to get a new phone from Sprint.
Flashed CM10 and have not experienced this bug once.. Something must be messed up with touchwiz or something.
I've made some progress with this problem, but nothing that really helps... I've flashed an odex'd copy of LJ7 and I am still having this problem... However if my earphones are plugged in when the phone boots up, I don't have the bug at all... If I unplug and replug them in, then it appears...
I've called Sprint for a replacement device.. I was told they would mail me a new phone and was being transferred to someone in the department who would send it out. That person told me "oh, we can't send you one. You will need to go to the Sprint store who issued you the replacement originally." That Sprint store is 20 miles away.. So I drove out there to just get it taken care of. The guy I spoke to there told me "Oh, we can only give one replacement. You need to call Samsung to get it replaced." Wasted trip...
I called Samsung, and they told me they can not give me a replacement either! But they will allow me to mail my phone to them for repairs. They explained the process and that I would have to pay to ship it. Isn't it nice that I have to pay for a product that is under warranty?
Two Samsung Galaxy S IIIs... Different problems on each.
I'm experiencing the same issue on a stock Rogers SGH-i747M.
Haven't tried using a different audio player yet, but using Google Play Music, every other song plays through the speaker, even when headphones are plugged in. Is extremely annoying when on the train commuting to and from work.
As far as I can tell, the problem started when I updated to Jelly Bean a couple of weeks ago.
Anyone have any ideas?
Tons of folks are having this issue and most seem to center around the new google play app that came down.
It's not hardware as far as anyone can tell, it's a glitch in the matrix somewhere.
After downgrading Google Music to a previous version (one without those obnoxious instant mixes) I have yet to have the proplem present itself with that app.. However I have had the same problem using Zombies Run! which utilizes Samsung's media player.
I think it's somehow connected to TouchWiz. On CM10 I did not face any of these issues at all. Although that is just my guess for now.
robot123 said:
I'm experiencing the same issue on a stock Rogers SGH-i747M.
Haven't tried using a different audio player yet, but using Google Play Music, every other song plays through the speaker, even when headphones are plugged in. Is extremely annoying when on the train commuting to and from work.
As far as I can tell, the problem started when I updated to Jelly Bean a couple of weeks ago.
Anyone have any ideas?
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Great, thanks! I'll try to find an old version of Google Play Music to sideload.
If it's a system app for you, just go to the play store and choose uninstall. It will only uninstall the updates and leave the version that came with your device."
robot123 said:
Great, thanks! I'll try to find an old version of Google Play Music to sideload.
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100% stock/not rooted/completely fresh VZ GSIII phone that's a week old and am seeing the same exact behavior. So far it has only happened with Google Music. I'll try downgrading as well to see if this persists.
Tsudeily said:
After downgrading Google Music to a previous version (one without those obnoxious instant mixes) I have yet to have the proplem present itself with that app.. However I have had the same problem using Zombies Run! which utilizes Samsung's media player.
I think it's somehow connected to TouchWiz. On CM10 I did not face any of these issues at all. Although that is just my guess for now.
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i have an unrooted samsung GS3 and was having the exact same problem of every other song playing through the speakers when my headphones were plugged in using google play. it only started happening since monday when i got a device upgrade notice from t-mobile and updated my phone.
i took your advice and uninstalled all google play updates and i am no longer having this problem. super thanks to you for posting what worked, as i was going crazy! :good:
Awesome. Happy to help
KidNiki1 said:
i have an unrooted samsung GS3 and was having the exact same problem of every other song playing through the speakers when my headphones were plugged in using google play. it only started happening since monday when i got a device upgrade notice from t-mobile and updated my phone.
i took your advice and uninstalled all google play updates and i am no longer having this problem. super thanks to you for posting what worked, as i was going crazy! :good:
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Dear all,
I have my brand new Xperia ZL (model C6502) unit for about a week now. The past few days, I noticed that the sound suddenly "disappears" out of the blue. I can't hear any sound (ie ring tones, notifications, music). Adjusting the volume doesn't fix the problem. Restarting the phone does not fix this either. I even did a factory reset on my phone, but still, the problem persisted. Somehow, the phone fixes itself one way or another. The sound comes back after a few seconds to minutes.
The most significant thing I did on my phone was the upgrade. I haven't installed any 3rd party apps or rooted my phone either.
I have contacted the shop where I bought my unit, and they will check on my unit. Did you guys and gals experience this too?
Thanks a lot for your feedback.
I had this issue months ago on my Droid RAZR. Out of the blue the speaker didn't play any sound but fixed itself after a while. What I discovered it was a hardware problem (funny that it also appeared after upgrading from GB to ICS) with the speaker. Each time I put my RAZR into a case the speaker stopped playing, So I removed the case and pressed with my finger around the speaker while I let it play some music. And at some point the sound stopped. Send it for repair and got it changed for free as it was a hardware issue with the speaker.
Maybe you can try it out on your device to see if the speaker responds on presses around it on the devices back.
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
Chikinyx said:
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
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Heat would not cause that... Mine can get burn to the touch audio still works..
Hi guys, here is the problem that for some reason popped just recently, started maybe 2 weeks ago or so. I'm using Jay bird blue buds x as my main wireless headphones with my tab s. Everything was working fine but now whenever I connect the headphones and either start listening to music, music player or Google play music, or listen to a video clip, be it from YouTube, gallery or Google play video, the headphones cut out after 30-60 seconds. Now I did test the headphones with other tablet, an Asus one, and with my audio setup I use with my pc and I can use them without any problems for hours at a time. Which kinda led me to a conclusion that it's not the headphones but the tab itself. Now my question is, did anyone experience something similar? Any chance it's a Bluetooth driver mixup of some sorts that came with most recent tab update? Any help would be appreciated. I'm running complete stock with the most recent update, with just a couple of apps "turned off" in application section.
Jaybirds work with stock and skyhigh kernel.
VittoCornelius said:
Hi guys, here is the problem that for some reason popped just recently, started maybe 2 weeks ago or so. I'm using Jay bird blue buds x as my main wireless headphones with my tab s. Everything was working fine but now whenever I connect the headphones and either start listening to music, music player or Google play music, or listen to a video clip, be it from YouTube, gallery or Google play video, the headphones cut out after 30-60 seconds. Now I did test the headphones with other tablet, an Asus one, and with my audio setup I use with my pc and I can use them without any problems for hours at a time. Which kinda led me to a conclusion that it's not the headphones but the tab itself. Now my question is, did anyone experience something similar? Any chance it's a Bluetooth driver mixup of some sorts that came with most recent tab update? Any help would be appreciated. I'm running complete stock with the most recent update, with just a couple of apps "turned off" in application section.
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Well, my Samsung HS3000 Bluetooth headphones work w/o a problem, but I just encountered an issue with a bluetooth gamepad I bought. It started to lag every 30s - 2 minutes for like 10 seconds and than worked normally again. On the Nexus 7 of my girlfriend it worked for hours w/o a problem. I ended up factory resetting and updating to a newer firmware only to find out (just now) that one of my apps with accessibility access is responsible, probably Tasker or some of its modules / plugins.
Since your issue sounds a bit similar, you might want to investigate in that direction.
TheGoD said:
Well, my Samsung HS3000 Bluetooth headphones work w/o a problem, but I just encountered an issue with a bluetooth gamepad I bought. It started to lag every 30s - 2 minutes for like 10 seconds and than worked normally again. On the Nexus 7 of my girlfriend it worked for hours w/o a problem. I ended up factory resetting and updating to a newer firmware only to find out (just now) that one of my apps with accessibility access is responsible, probably Tasker or some of its modules / plugins.
Since your issue sounds a bit similar, you might want to investigate in that direction.
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Sounds like you might be right, tho I am not using Tasker atm. I'm thinking maybe it's one of the apps I turned off.
Never had bluetooth issues in the past, now when paired with my car, the recipient of the phone call complains of hearing nothing for like 5 seconds at a time. I have deleted/repaired the device with no luck, still happens.
Anyone else seeing the same thing? Thoughts?
Yes!!!
Ever since I accepted the Lollipop update from AT&T, I've had playback issues on my car radio (Pioneer if that matters). The music playback skips every few seconds. I've tried changing power saving and display settings with no help. I never had any issue on KitKat which my phone came with. Sadly, AT&T will not roll back my phone to KitKat (I have lots of other issues with Lollipop) and I can't flash it with ODIN and a stock ATT rom I found on XDA. Here is the error I get: http://forum.xda-developers.com/note-4/help/flash-stock-odin-t3159745
I've tried several factory resets and even recently took the phone to an AT&T service center to have my phone re-loaded with a Samsung machine. No change. Friends of mine can play music on my car radio no problem. The Service Center claims that they streamed music to a bluetooth speaker system in their shop but I didn't actually observe that.
While watching a video on YouTube, MX player or even while listening to music, the sound from the phone speaker keeps getting cut off. I'd have to then scrub back for the sound to come again. Sometimes even that doesn't help.
Am I the only one experiencing the problem? I didn't see this issue when I searched for it. A restart seems to temporarily fix it but it keeps cropping up. Phone is stock with locked bootloader
I too have this issue it is even present on notifications and ringtones. This issue was also present on my previous 5X which I exchanged due to other hardware issues. I too find a restart is the only temporary fix, problem always returns could be two minutes or two days. I have no issues with headphones or Bluetooth audio. This is beginning to really bug me.
I've also experienced this on a couple of occasions I've not been able to narrow it down so that I can replicate it. I get a couple of seconds of sound and then the speaker cuts out while the audio/video file continues to play.
I also had a related issue with headphones where, after a few seconds, it cut out and switched to the external speaker. This was even using the Google Music app which should have paused if it thought the headphones had been disconnected. That happened repeated until a restart but has never occurred again.
There are definitely some bugs crawling around in the 5X's audio handling it would seem.
Same issue for me. I visited Carphone Warehouse on Thursday and was told that it was a known hardware fault on modals with a serial number beginning 509 (which I had), so they exchanged the phone.
However, after only 2 days my replacement (510 serial number) has exactly the same issue.
I reached out to LG last weekend (as I can't really find anything on line) but no one has bothered to get back to me, so I think I'll just ask for a refund.
I have just noticed this on mine tonight. Is there any update on a solution?
Are you having the same issues described in THIS thread?
I am using my phone since the beginning of November and have not seen this issue.
I am using Youtube, Amazon Prime, MX Player to watch videos/movies. I also listen to music using Google's Music app - no issues. Could there be any apps that work in the background will kick it and mess with the app that is currently playing video/music?
Switch off Google now always listening.
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
I have this issue right now, which is temporarily solved by restarting the phone. It's strange because it's only been doing it for a few days - presumably since the most recent Google update.
james7dean said:
I have discovered that the issue is caused by Google now always listening. Just switch off always listening and no more issues with audio playback.
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Quoted for emphasis. Issue appears to be with OK Google always listening.