hello, friends. Specially those who are worried about the so many problems with signal moto g5 users face. Im here asking for help. i have a moto g5 (cedric) i was working almost fine with oreo stock. i say almost because some times when i lost signal it didnt recover like any other phone woud, i had to reboot. now from almost a week ago i had lost signal and now i only have 4g. no 3G and no 2G, so no voice calls going out nor incoming ones. i ve done hard resets, flashing stock 7.0 and going back to stock 8.1 and nothing. on saw 3g for a little moment coming back to oreo. i also flashed carbon rom wich is android 9.0 to see if a custom rom helped but it didnt. i only have internet now and sms. and this is very frustrating. ive checked persist folder and everything is correct there. i have my imei right, this phone is like new but not being able to call is like not having a phone at all. also why i have to reboot to recover missing signal? is just a pain. this moto phones are really problematic when it comes to Signal management.
things to consider too: im currently on stock oreo, just rooted to be able to check if persist folder was correct and to backup efs folder. also my operator uses 900mhz band as 2g and 3g wich is an european frecuency not common in latin america. maybe that has something to do with problems im facing. the rom has cedric_latam_cust as the baseband. can anyone help me find one frome europe? im wondering if flashing one from there could help. the weird thing is that it was working before with that baseband.
so many people losing 4g, i could be glad if that was my case and had 2g and 3g only with full internet and calling capabilities.
im sorry i know it is a little bit too much information. but i really need the help
ajmdve said:
hello, friends. Specially those who are worried about the so many problems with signal moto g5 users face. Im here asking for help. i have a moto g5 (cedric) i was working almost fine with oreo stock. i say almost because some times when i lost signal it didnt recover like any other phone woud, i had to reboot. now from almost a week ago i had lost signal and now i only have 4g. no 3G and no 2G, so no voice calls going out nor incoming ones. i ve done hard resets, flashing stock 7.0 and going back to stock 8.1 and nothing. on saw 3g for a little moment coming back to oreo. i also flashed carbon rom wich is android 9.0 to see if a custom rom helped but it didnt. i only have internet now and sms. and this is very frustrating. ive checked persist folder and everything is correct there. i have my imei right, this phone is like new but not being able to call is like not having a phone at all. also why i have to reboot to recover missing signal? is just a pain. this moto phones are really problematic when it comes to Signal management.
things to consider too: im currently on stock oreo, just rooted to be able to check if persist folder was correct and to backup efs folder. also my operator uses 900mhz band as 2g and 3g wich is an european frecuency not common in latin america. maybe that has something to do with problems im facing. the rom has cedric_latam_cust as the baseband. can anyone help me find one frome europe? im wondering if flashing one from there could help. the weird thing is that it was working before with that baseband.
so many people losing 4g, i could be glad if that was my case and had 2g and 3g only with full internet and calling capabilities.
im sorry i know it is a little bit too much information. but i really need the help
Click to expand...
Click to collapse
You could get your country firmware from here.
https://mirrors.lolinet.com/firmware/moto/cedric/official/
And don't flash older version firmwares as it will brick your device.and you should try a different sim card in your device to know if there is a problem in sim card or the device.
riyan65 said:
You could get your country firmware from here.
https://mirrors.lolinet.com/firmware/moto/cedric/official/
And don't flash older version firmwares as it will brick your device.and you should try a different sim card in your device to know if there is a problem in sim card or the device.
Click to expand...
Click to collapse
Thank you friend. I was able to download and flash an euro rom. Just to find that the baseband was not changed after flashing it. I even tried erasing modem and reloading non_hlos but I still have latam baseband on settings.
ajmdve said:
Thank you friend. I was able to download and flash an euro rom. Just to find that the baseband was not changed after flashing it. I even tried erasing modem and reloading non_hlos but I still have latam baseband on settings.
Click to expand...
Click to collapse
So after flashing the firmware did you get your calls back???
riyan65 said:
So after flashing the firmware did you get your calls back???
Click to expand...
Click to collapse
Not at all. I'm still having 4g only. As I mentioned before, in status it is still showing the same baseband that was in first place. One from Latin America. But I was trying to get it changed to an Europe one by fishing a new rom from O2. But it didn't change.
ajmdve said:
Not at all. I'm still having 4g only. As I mentioned before, in status it is still showing the same baseband that was in first place. One from Latin America. But I was trying to get it changed to an Europe one by fishing a new rom from O2. But it didn't change.
Click to expand...
Click to collapse
Maybe you could try changing the radio band in phone app.
Dial *#*#4636#*#* then phone info then select radio band which give you calls.
riyan65 said:
Maybe you could try changing the radio band in phone app.
Dial *#*#4636#*#* then phone info then select radio band which give you calls.
Click to expand...
Click to collapse
There I only have 2 options, automatic and United States. I have chosen automatic but still the same
ajmdve said:
There I only have 2 options, automatic and United States. I have chosen automatic but still the same
Click to expand...
Click to collapse
Maybe you should try pixel experience ROM(pie) or retin firmware as I was on retin and I got many choices such as Europe, United States, some frequency. Maybe you should try pixel experience first as it going fix network problem many times, then you can try retin firmware.
riyan65 said:
Maybe you should try pixel experience ROM(pie) or retin firmware as I was on retin and I got many choices such as Europe, United States, some frequency. Maybe you should try pixel experience first as it going fix network problem many times, then you can try retin firmware.
Click to expand...
Click to collapse
I've tried pixel Xperience But it didn't help. I'm going to look about retin. At this point I even changed imei just to see if it helped. But it didn't. I'm thinking it might be a hardware problem
ajmdve said:
I've tried pixel Xperience But it didn't help. I'm going to look about retin. At this point I even changed imei just to see if it helped. But it didn't. I'm thinking it might be a hardware problem
Click to expand...
Click to collapse
If you are not able to get signal only, then how are you able to 4g???
Can you post some screenshots of the problem and the sim status(available in about phone (settings))
riyan65 said:
If you are not able to get signal only, then how are you able to 4g???
Can you post some screenshots of the problem and the sim status(available in about phone (settings))
Click to expand...
Click to collapse
In my country we have 3 mobile operators. Movistar won't work (don't know why), the other works perfect on my phone. Mine from a week ago only work 4g. This afternoon it worked 3g but when I rebooted it stopped. Only 4g again. So no calls.
The first screenshot is with 3g and no signal
The other 2 is when rebooted having activated 4g
ajmdve said:
In my country we have 3 mobile operators. Movistar won't work (don't know why), the other works perfect on my phone. Mine from a week ago only work 4g. This afternoon it worked 3g but when I rebooted it stopped. Only 4g again. So no calls.
The first screenshot is with 3g and no signal
The other 2 is when rebooted having activated 4g
Click to expand...
Click to collapse
Did you try the sim card in other device???
riyan65 said:
Did you try the sim card in other device???
Click to expand...
Click to collapse
I came from a couple of phonesin last 2 months, htc one, Galaxy S3, Galaxy j2 pro, and iPhone 5s just right before this moto and neverb had any problem. Right now I used my sim card with my wife's iPhone 4s and my mom's 5c, even an old Galaxy spica and all worked with it. I'm frustrated
This g5 worked for a week with 3g and 2g normally. But a week ago started this nightmare
ajmdve said:
I came from a couple of phonesin last 2 months, htc one, Galaxy S3, Galaxy j2 pro, and iPhone 5s just right before this moto and neverb had any problem. Right now I used my sim card with my wife's iPhone 4s and my mom's 5c, even an old Galaxy spica and all worked with it. I'm frustrated
Click to expand...
Click to collapse
It seems the problem is API as you are getting 4g but no calls then it could probably API only, try editing the API or creating a new one. You can get the API configuration from the internet or the device which you get calls.
riyan65 said:
It seems the problem is API as you are getting 4g but no calls then it could probably API only, try editing the API or creating a new one. You can get the API configuration from the internet or the device which you get calls.
Click to expand...
Click to collapse
Do you mean APN?
ajmdve said:
Do you mean APN?
Click to expand...
Click to collapse
Yeah
riyan65 said:
Yeah
Click to expand...
Click to collapse
Changed APN and nothing improved.
ajmdve said:
Changed APN and nothing improved.
Click to expand...
Click to collapse
Did you try a different sim card in the device, does it working??? And does your service provider support LTE over call??? If it doesn't then change the preferred network type to LTE/CDMA/UMTS auto(prl). And switch your sim card to sim slot 2.
riyan65 said:
Did you try a different sim card in the device, does it working??? And does your service provider support LTE over call??? If it doesn't then change the preferred network type to LTE/CDMA/UMTS auto(prl). And switch your sim card to sim slot 2.
Click to expand...
Click to collapse
I haven't tried another from my company. But from other it does work well. Mine doesn't have lte over call. So when I try to call it switches to 3g and right there loses signal at all. I have to restart the phone to get 4g again
Related
Hi all, ever since stock went to JB 4.1, I can not get phone to work on any Rom. Any ROM I flash, many and all radio flash and kernel flash. No matter what, I can not get phone to work on any Rom, except stock rooted Roms. I have T-Mobile SGH-T989 SG2! I wiped everything, tried touch and non touch CWM and just can't get phone to work. I tried every radio that is posted and read all radio issue threads. I even started from a fresh Odin stock flash with wiping everything on phone and sd card as well as external format. All roms that I flash work, but cant not connect to T-Mobile! I even manually applied APN's. Some Roms will detect T-Mobile and it won't connect. Keep getting AT&T, but won't register. This is the second thread I started, but with only one response for help that I tried. PLEASE, anyone with some advice, Thanks!
flash the new uvmc6 radi and you should be good to go or if the new tel us one if your in canada
JesusWazBlack said:
flash the new uvmc6 radi and you should be good to go or if the new tel us one if your in canada
Click to expand...
Click to collapse
Tried that, Like I said: "Tried ALL radios", thx anyway!
It might be your sim card then. Try and get a new one or if its not that it could be a hardware issue
JesusWazBlack said:
It might be your sim card then. Try and get a new one or if its not that it could be a hardware issue
Click to expand...
Click to collapse
Doubt it is Sim card, phone works fine on stock JB (Rooted). Thx!
Try Network app from Market, and select GSM Auto (Prl).
Or go to settings, more, mobile networks and network mode and select GSM/WCDMA preferred.
Or go to EDGE / 2G only as a test.
In CM 10.1 and SlimBeam weeklies which I use, it seems to default to LTE/WCDMA. Since our phone does not have LTE, and very few T-mo markets have LTE, I found in some areas it would not register on the network at all until I changed the network preferences to one of the above because I presume the phone is trying LTE when the S2 doesn't have LTE. Also check your APN's? Just some suggestions.
You need a new phone perhaps then.
Seriously, with the new radio for T-Mobile or Telus, which are the only ones that work on all current roms (any others you've tried has been wasted time), and the correct apn settings, you shouldn't be having issues. Triple check radio is correct and apn.
You say your sim is fine.
So everything seems to be ruled out. And other than radio and apn, it can't be any settings, not after a clean install.
Phone busted is all that's left. Simple process of elimination. Well....if it somehow works on stock, but nothing else....then I guess your stuck with stock.
Thx.
P.s. getting snarky with people trying to help will certainly make most people, who may have ideas, just close the thread instead of trying to help.
Sent from my cell phone telephone.
kj2112 said:
You need a new phone perhaps then.
Seriously, with the new radio for T-Mobile or Telus, which are the only ones that work on all current roms (any others you've tried has been wasted time), and the correct apn settings, you shouldn't be having issues. Triple check radio is correct and apn.
You say your sim is fine.
So everything seems to be ruled out. And other than radio and apn, it can't be any settings, not after a clean install.
Phone busted is all that's left. Simple process of elimination. Well....if it somehow works on stock, but nothing else....then I guess your stuck with stock.
Thx.
P.s. getting snarky with people trying to help will certainly make most people, who may have ideas, just close the thread instead of trying to help.
Sent from my cell phone telephone.
Click to expand...
Click to collapse
What are you talking about, I thanked everyone who helped me here on this thread, how do you mean being snarky. I never was...whatever that means "Snarky" I just explained all I did and thanked all who helped me, so don't flame me, if that it what your doing!
LBN1 said:
Try Network app from Market, and select GSM Auto (Prl).
Or go to settings, more, mobile networks and network mode and select GSM/WCDMA preferred.
Or go to EDGE / 2G only as a test.
In CM 10.1 and SlimBeam weeklies which I use, it seems to default to LTE/WCDMA. Since our phone does not have LTE, and very few T-mo markets have LTE, I found in some areas it would not register on the network at all until I changed the network preferences to one of the above because I presume the phone is trying LTE when the S2 doesn't have LTE. Also check your APN's? Just some suggestions.
Click to expand...
Click to collapse
Thanks, I will try that!
I am in a fix here!!! Since long I have been facing this problem wherein, whenever I switch to 3G/4G mode, my phone looses network forever.. It seems to work perfectly fine in 2G mode.. I tried everything.. playing with radios, factory resetting and all the other help that I could get but in vain. I thought it is a hardware issue and since mine is an imported one, and I don't have warranty, I was avoiding to take it to a repair centre.. A week back, I went to Malaysia for a trip, and as I put a local SIM, my 3G starts working perfectly fine... I thought it could be a radio issue and as I came back to India, to my surprise my old local SIM was working fine in 3G mode yet again!!! I thought somehow my problem was sorted!!! It worked for 2 days and it is back to the old problem now.. no 3G whatsoever!!!! Please help me guys!!!
I was just browsing and I read an samsung user facing the same problem.. The carried switched his normal SIM to USIM.. and it started working.. could this be a valid issue?
try this.
cool_sid007 said:
I am in a fix here!!! Since long I have been facing this problem wherein, whenever I switch to 3G/4G mode, my phone looses network forever.. It seems to work perfectly fine in 2G mode.. I tried everything.. playing with radios, factory resetting and all the other help that I could get but in vain. I thought it is a hardware issue and since mine is an imported one, and I don't have warranty, I was avoiding to take it to a repair centre.. A week back, I went to Malaysia for a trip, and as I put a local SIM, my 3G starts working perfectly fine... I thought it could be a radio issue and as I came back to India, to my surprise my old local SIM was working fine in 3G mode yet again!!! I thought somehow my problem was sorted!!! It worked for 2 days and it is back to the old problem now.. no 3G whatsoever!!!! Please help me guys!!!
Click to expand...
Click to collapse
enter to this menu *#*#4636#*#*
go to phone information
and change the option lte/gsm to WCDMA prederred.
and dissable data and enable it again.
one question are you s-off?
might sound crazy my question.
If you are not s-off flash the boot.img of the rom again
Tried it bro.. doesn't work.. yes i am s-off.. thats how I could switch radios as well..
cool_sid007 said:
Tried it bro.. doesn't work.. yes i am s-off.. thats how I could switch radios as well..
Click to expand...
Click to collapse
If changing the settings in Phone Info did not help I have to agree that you need a different sim or different APN settings.
The same SIM works with the same APN in other phones... and even if it was an APN issue then the data would have been a problem.. But i don't even get network in 3G..
Sent from my HTC One_M8 using XDA Free mobile app
No help??
cool_sid007 said:
I am in a fix here!!! Since long I have been facing this problem wherein, whenever I switch to 3G/4G mode, my phone looses network forever.. It seems to work perfectly fine in 2G mode.. I tried everything.. playing with radios, factory resetting and all the other help that I could get but in vain. I thought it is a hardware issue and since mine is an imported one, and I don't have warranty, I was avoiding to take it to a repair centre.. A week back, I went to Malaysia for a trip, and as I put a local SIM, my 3G starts working perfectly fine... I thought it could be a radio issue and as I came back to India, to my surprise my old local SIM was working fine in 3G mode yet again!!! I thought somehow my problem was sorted!!! It worked for 2 days and it is back to the old problem now.. no 3G whatsoever!!!! Please help me guys!!!
Click to expand...
Click to collapse
did you solve the problem?? since am facing the same problem and i don't know how to solve it
quican said:
did you solve the problem?? since am facing the same problem and i don't know how to solve it
Click to expand...
Click to collapse
Post as much detail about your problem, if you want to get help.
What version M8?
Is it modded (custom ROM, root, s-off) or stock?
What region/carrier, and more importantly, what bands used for 3G and LTE?
What does it say for OS number in bootloader screen?
You've verified the SIM works for 3G and/or LTE on another device?
redpoint73 said:
Post as much detail about your problem, if you want to get help.
What version M8?
Is it modded (custom ROM, root, s-off) or stock?
What region/carrier, and more importantly, what bands used for 3G and LTE?
What does it say for OS number in bootloader screen?
You've verified the SIM works for 3G and/or LTE on another device?
Click to expand...
Click to collapse
The SIM does work for 3G and LTE on other devices,
its modded with:
(***RELOCKED***
M8_UL_CA PVT SHIP S-OFF
CID-11111111
HBOOT-3.19.0.0000
RADIO-1.29.213311491.05G
OpenDSP-v51.2.2-00593-M8974_FO.1015
OS-6.12.1540.4
eMMC-boot 2048MB
Nov 27 2015,01:21:29.3
)
in Tanzania and my carrier is (Airtel with bands 900, 1800 and 2100) and (TTCL which is 4G LTE)
quican said:
OS-6.12.1540.4
in Tanzania and my carrier is (Airtel with bands 900, 1800 and 2100) and (TTCL which is 4G LTE)
Click to expand...
Click to collapse
According to the following webpage, the 3G band used by Airtel is Tanzania is 2100 MHz (900 and 1800 listed are only for GSM/2G): http://www.worldtimezone.com/gsm.html
As this webpage also lists " 4G LTE TTCL" I will have to assume you got the info from the same or similar website. And that doesn't tell us what band your carrier uses for LTE/4G.
The 3G band 2100 MHz is supported by your current firmware. Make sure you have properly input the APN info for your carrier in the phone's settings.
LTE is trickier. Even with the proper band support and APN, you might not get LTE using an M8 version not intended for your region/carrier. But 3G should be possible.
I did but the 4G symbols is showed on the network bar once in a while. And it does not last long when it shows up!
For the TTCL sim card i can not access the network at all since it does not allow 2G services!
The same here. I face the problem yesterday =)) LTE icon show for the first time and then after a reboot, 3G and LTE signal gone forever =)) Now Edge only. Trying to fix it.
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Well maybe you dont have great 4g signal in your area? Or change apn.
StyL3sX said:
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Click to expand...
Click to collapse
As stated already , the signal could be weak in your area. Type in the dialer key pad ##3282# and you can also look to make sure all the bands are enabled on your device. I don't see why they wouldn't be though. A handful of users have stated bad connectivity with the M9, but that's on the sprint network I have been reading about.
at ##3282# it say only OK.. nothing about enable bands and i tryed sim of my friend (vodafone 4g) he have m8 and 4g working... on my m9 doesnt..
StyL3sX said:
at ##3282# it say only OK.. nothing about enable bands and i tryed sim of my friend (vodafone 4g) he have m8 and 4g working... on my m9 doesnt..
Click to expand...
Click to collapse
I have same problem with my M9+. In Manchester Area UK
I had perfect 4G with my old M8 but with new phone only 3G!!
Let me know if you get any answers. HTC and Vodafone couldnt help me either.
Check access point names, make sure only one is listed and selected.
Go to networks and search for network, click automatic.
Open the connectivity selection and make sure that the scalable option is chosen (2g/3g/4g)
Are you using one Base with the wrong firmware? Make sure they match up.
Find a friend on the same network or shared network and see if they have 4g in your location.
Test the sim in another phone.
Call network to check for issues in your area and or if there is an error against your account, may need a new sim if that one is old.
Test in major parts of the city center next time you're shopping..
Perform a speed test to see what speed you're actually getting, hspa is up to 20mb, 4g AFAIK is around 60mb, I've had 48 before. Anything over 20 could be considered 4g, you will very very rarely see a 3G tariff go over 19mb, which is the most I've ever seen.
Good luck.
StyL3sX said:
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Click to expand...
Click to collapse
I have the same issue with the M9. Couldn't find an answer for this problem. Even tried opening lte bands as listed here but no luck.
The thing is that I used to get LTE where I am now, went on long holiday and can't get it to work again so no idea what's up.
Jhonys said:
I have the same issue with the M9. Couldn't find an answer for this problem. Even tried opening lte bands as listed here but no luck.
The thing is that I used to get LTE where I am now, went on long holiday and can't get it to work again so no idea what's up.
Click to expand...
Click to collapse
That's a network issue, get a new sim and speak with your provider. Try the things I listed too
dladz said:
That's a network issue, get a new sim and speak with your provider. Try the things I listed too
Click to expand...
Click to collapse
I tried my sim with my wife's iphone and i got 4g without any problem. It's not a sim issue. Whatever the problem is, it's with the device (hardware, software, settings). I remember it also took me a few weeks after getting the M9 to get a 4g signal, but then one day it just appeared so there's that to add to the mystery.
Jhonys said:
I tried my sim with my wife's iphone and i got 4g without any problem. It's not a sim issue. Whatever the problem is, it's with the device (hardware, software, settings). I remember it also took me a few weeks after getting the M9 to get a 4g signal, but then one day it just appeared so there's that to add to the mystery.
Click to expand...
Click to collapse
Reset your network settings mate, set to manual then back to automatic.
Make sure you actually catch the network on manual first before manual. You will find it, it's just a case of going through the motions.
Also click menu, reset to defaults in access point names.
dladz said:
Reset your network settings mate, set to manual then back to automatic.
Make sure you actually catch the network on manual first before manual. You will find it, it's just a case of going through the motions.
Also click menu, reset to defaults in access point names.
Click to expand...
Click to collapse
1. How do you "reset network settings"?
2. set to manual - you mean in 'Network operators' menu select 'Search networks', select my network, then go back and selecting 'Select automatically'?
3. What do you mean "just a case of going through the motions"?
4. Should I reset APN at the last step or at the beginning?
I'm trying to understand your steps as clearly as i possible can because this no 4g issue took a lot of time and effort from me and it still doesn't work. Any help is very much appreciated.
Jhonys said:
1. How do you "reset network settings"?
2. set to manual - you mean in 'Network operators' menu select 'Search networks', select my network, then go back and selecting 'Select automatically'?
3. What do you mean "just a case of going through the motions"?
4. Should I reset APN at the last step or at the beginning?
I'm trying to understand your steps as clearly as i possible can because this no 4g issue took a lot of time and effort from me and it still doesn't work. Any help is very much appreciated.
Click to expand...
Click to collapse
I am trying to help you.
There are no steps it's just a case of trying everything to do with the network. If what you say is true and you've literally just had this issue occur out of the blue then it has to be a difference on the handset, especially seeing as you have tested the sim in another phone and it works.
Reset to default is with apn, doesn't matter when you do this just reset them, make sure it's checked and cycle mobile data on and off.
Clarify that your device is set to 2g/3g/4g within network mode (I believe it's called)
And I was referring to setting network selection to manual within mobile network settings, then choosing your network, then researching and selecting automatic.
The path is: settings / mobile data / network operators / search networks, wait for yours and select it, cycle mobile data (turn off then back on) if that doesn't work, switch back to automatic.
Reboot your phone after making changes, perform the full shut down method instead of the restart or power off methods, it's power and volume up AFAIK, hold for 10+ seconds, might be 15.
Going through the motions refers to checking anything and everything which influences the network, one of these setting will get it working..
Might be seen as overkill but a factory reset (if it's not been tried already) good luck.
dladz said:
I am trying to help you.
There are no steps it's just a case of trying everything to do with the network. If what you say is true and you've literally just had this issue occur out of the blue then it has to be a difference on the handset, especially seeing as you have tested the sim in another phone and it works.
Reset to default is with apn, doesn't matter when you do this just reset them, make sure it's checked and cycle mobile data on and off.
Clarify that your device is set to 2g/3g/4g within network mode (I believe it's called)
And I was referring to setting network selection to manual within mobile network settings, then choosing your network, then researching and selecting automatic.
The path is: settings / mobile data / network operators / search networks, wait for yours and select it, cycle mobile data (turn off then back on) if that doesn't work, switch back to automatic.
Reboot your phone after making changes, perform the full shut down method instead of the restart or power off methods, it's power and volume up AFAIK, hold for 10+ seconds, might be 15.
Going through the motions refers to checking anything and everything which influences the network, one of these setting will get it working..
Might be seen as overkill but a factory reset (if it's not been tried already) good luck.
Click to expand...
Click to collapse
I know you are trying to help me, and I very much appreciate it. Truly am.
I tried doing all the steps you listed, but no luck. Even tried at some point to force lte only in 4636 screen but that resulted in no signal at all. Trying to manually select a network in that setting only gives me the other 2 networks that work in the area but not vodafone which is what I use.
As a complete overkill I RUU earlier to the new 2.11.617 firmware without signing into my google account or restoring anything, and still no lte. What I did saw however, in the select network screen, was that next to my network, it said 2g/3g and next to the other 2 networks here it said 2g/3g/4g. Obliviously I can't select them as it's a vodafone simcard.
I added here SS from LTE discovery app while i was on 'lte only' mode. You can see signal is there but it cannot connect.
Any wild ideas or suggestions? I'm opened to try almost anything
Just out of interest, have you tried a different sim card? I know you said that your sim worked in another phone but I'd still be tempted to contact voda to get a new sim and to see if everything is set up on a network level, you may have to tell via that the issue is persistent in different phones or they may make you pay for it.
Also, might be something to do with the association between your phone and your sim. I once had a sim that blocked my missus, she could call me but I couldn't call her, no active diverts of any kind, I could call anyone and they could call me, got a new sim and it was sorted. Very strange, but anomalies like this do occur.
Have you got any mods or are you at stock at the moment? I know you said ruu. Oh and lol click thanks BTW.
dladz said:
Just out of interest, have you tried a different sim card? I know you said that your sim worked in another phone but I'd still be tempted to contact voda to get a new sim and to see if everything is set up on a network level, you may have to tell via that the issue is persistent in different phones or they may make you pay for it.
Also, might be something to do with the association between your phone and your sim. I once had a sim that blocked my missus, she could call me but I couldn't call her, no active diverts of any kind, I could call anyone and they could call me, got a new sim and it was sorted. Very strange, but anomalies like this do occur.
Have you got any mods or are you at stock at the moment? I know you said ruu. Oh and lol click thanks BTW.
Click to expand...
Click to collapse
Well the thing is that my wife's sim card in my phone only gets 3g. On her iPhone it's 4g. My sim card in my wife's iPhone gets 4g. On my phone only 3g so it seems like a very specific problem with my device.
Shortly after ruu I installed viper 3.5 without any mods..
Can it be that my device is somehow blocked by the network towers or something of that nature?
Maybe a hidden setting somewhere that blocking the phone's 4g capabilities? This is getting ridiculous..
Thanks for your help mate. Can't believe I forgot to press the thanks button [emoji2]
Sent from my HTC One M9 using Tapatalk
Jhonys said:
Well the thing is that my wife's sim card in my phone only gets 3g. On her iPhone it's 4g. My sim card in my wife's iPhone gets 4g. On my phone only 3g so it seems like a very specific problem with my device.
Shortly after ruu I installed viper 3.5 without any mods..
Can it be that my device is somehow blocked by the network towers or something of that nature?
Maybe a hidden setting somewhere that blocking the phone's 4g capabilities? This is getting ridiculous..
Thanks for your help mate. Can't believe I forgot to press the thanks button [emoji2]
Sent from my HTC One M9 using Tapatalk
Click to expand...
Click to collapse
No worries fella
If you've already tried another sim and it's still not happening, the firmware matches the rom, your sim works in other phones with 4g. Then I'm really not sure mate..
Give Lee droid a whirl that's what I'm using at the moment.. A simple but great rom..
I'm pretty much out of ideas now, if all of the above has been checked then it's something that I'm not aware of.. Sorry mate..
for the record it is a weird one, something should have got it working by now..
---------- Post added at 12:58 AM ---------- Previous post was at 12:56 AM ----------
Are you in a position to be able to return the device? Just in case
dladz said:
No worries fella
If you've already tried another sim and it's still not happening, the firmware matches the rom, your sim works in other phones with 4g. Then I'm really not sure mate..
Give Lee droid a whirl that's what I'm using at the moment.. A simple but great rom..
I'm pretty much out of ideas now, if all of the above has been checked then it's something that I'm not aware of.. Sorry mate..
for the record it is a weird one, something should have got it working by now..
---------- Post added at 12:58 AM ---------- Previous post was at 12:56 AM ----------
Are you in a position to be able to return the device? Just in case
Click to expand...
Click to collapse
Thanks for the help mate.
I can't return the device as it was bought in the states and I live in Europe at the moment.
I think I will try to change my sim card for a new one just in case, and will change back to stock 2.11.617 for a couple of days to see if that can make any difference.
Will post an update if i will have one.
Jhonys said:
Thanks for the help mate.
I can't return the device as it was bought in the states and I live in Europe at the moment.
I think I will try to change my sim card for a new one just in case, and will change back to stock 2.11.617 for a couple of days to see if that can make any difference.
Will post an update if i will have one.
Click to expand...
Click to collapse
Good luck fella, hope it all works out for you. With it being bought in the states would the band frequency of the device make a difference? Just spitballing there. Good luck..
dladz said:
Good luck fella, hope it all works out for you. With it being bought in the states would the band frequency of the device make a difference? Just spitballing there. Good luck..
Click to expand...
Click to collapse
Yes it would. He probably bought a cdma and has to have the correct bandwidths unlocked.
Sent from a stolen (and crap) HTC M9
shivadow said:
Yes it would. He probably bought a cdma and has to have the correct bandwidths unlocked.
Sent from a stolen (and crap) HTC M9
Click to expand...
Click to collapse
Then that would make sense.
Hi!
I am occasionally unable to receive or make calls on my XZ2c. Specifically, sometimes (say, every few days) people report to me I cannot be contacted although I am in a place where I have good reception. And, in such cases, if I try to make a phone call myself, I cannot. Even more specifically, the caller in these cases hears no ringing and no typical carrier voice message that my phone is off or that I cannot be contacted for the moment; while, when I try to call, nothing happens for a few seconds and then the phone app stops stops trying.
A restart always solves the problem.
Also, it may be the case - but I am not sure - that this happens after the phone has briefly lost reception (for example, in my office, because I exit the elevator, or in my home, as I have a blind spot in the courtyard). This seems to me to be the case based on a few observations but, again, I am not sure about it.
Otherwise, the phone works impeccably, but since I missed a few crucial calls recently this has started to bug me. (Needless to say, my two mostly retired phones, the XZ1c and the OG Pixel, do not have this problem when used in the same environments.)
Any suggestions, please?
I have the same issue - and reboot suddenly resolves it. I've tried to ask over Sony forums, but no reply yet. It bugs me also, but it would be quite hard to report it to Sony service center, as I cannot reproduce the issue myself. (although I think they are aware of the issue) It's a bit strange that my XZ2C has reception problems where my Z5C used to work...
landsome said:
Hi!
I am occasionally unable to receive or make calls on my XZ2c. Specifically, sometimes (say, every few days) people report to me I cannot be contacted although I am in a place where I have good reception. And, in such cases, if I try to make a phone call myself, I cannot. Even more specifically, the caller in these cases hears no ringing and no typical carrier voice message that my phone is off or that I cannot be contacted for the moment; while, when I try to call, nothing happens for a few seconds and then the phone app stops stops trying.
A restart always solves the problem.
Also, it may be the case - but I am not sure - that this happens after the phone has briefly lost reception (for example, in my office, because I exit the elevator, or in my home, as I have a blind spot in the courtyard). This seems to me to be the case based on a few observations but, again, I am not sure about it.
Otherwise, the phone works impeccably, but since I missed a few crucial calls recently this has started to bug me. (Needless to say, my two mostly retired phones, the XZ1c and the OG Pixel, do not have this problem when used in the same environments.)
Any suggestions, please?
Click to expand...
Click to collapse
It would help if you would report what carrier you guys are suffering the problem on and whether volte is enabled and if you have tried more toggle options of which networks to fall back on to make sure you receive calls, there is a way to manually set it to fall back all the way to GPRS 1.5 G manually haha my carrier supports that and i was once deep in the forest and still recieved a 1g call haha. It is not enough coverage on weak signal for 2g or edge calls.
In some cases inside big city where they ONLY have either LTE or WCDMA ON THE NETWORK, then YOU MUST either force it to use LTE only, or wcdma only. That way it does not jump back and forth and miss call. Some big cities i set it to lte only and even in basement or in skyscraper it is always full bars. So it just depends which tower types are in your home area.
ehBrY said:
It would help if you would report what carrier you guys are suffering the problem on and whether volte is enabled and if you have tried more toggle options of which networks to fall back on to make sure you receive calls, there is a way to manually set it to fall back all the way to GPRS 1.5 G manually haha my carrier supports that and i was once deep in the forest and still recieved a 1g call haha. It is not enough coverage on weak signal for 2g or edge calls.
In some cases inside big city where they ONLY have either LTE or WCDMA ON THE NETWORK, then YOU MUST either force it to use LTE only, or wcdma only. That way it does not jump back and forth and miss call. Some big cities i set it to lte only and even in basement or in skyscraper it is always full bars. So it just depends which tower types are in your home area.
Click to expand...
Click to collapse
It's Telenor Hungary, no VoLTE or other "magic" involved. There was a previous thread, which discussed the same issue. Actually I posted it to talk.sonymobile.com also, but please see the attached screenshot - it shows the actual issue. Telenor Hungary shows up as "emergency calls only", while Telekom HU and Vodafone HU seems to be fine. Sometimes switching airplane mode on/off solves the issue, sometimes it's a reboot which makes me able to make/receive calls again. But forcing 2g/3g/lte does not have an effect for me.
viktor1983 said:
It's Telenor Hungary, no VoLTE or other "magic" involved. There was a previous thread, which discussed the same issue. Actually I posted it to talk.sonymobile.com also, but please see the attached screenshot - it shows the actual issue. Telenor Hungary shows up as "emergency calls only", while Telekom HU and Vodafone HU seems to be fine. Sometimes switching airplane mode on/off solves the issue, sometimes it's a reboot which makes me able to make/receive calls again. But forcing 2g/3g/lte does not have an effect for me.
Click to expand...
Click to collapse
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
Thanks, I'll give it a try today and ask them to replace sim card. Hopefully it will solve the other appearance of this issue also: whenever I have full bars and talking (usually late night driving home to parents, in a well-covered area), audio quality degrades in seconds - at least on my side - and other party is not able hear anything I say. After disconnecting - if I'm able to do so, and phone app does not get stuck with "call disconnecting" message - I'm not able to make/receive new calls, as only the outline appears of signal strength bars. After restart everything works perfectly. Strange, isn't it?
viktor1983 said:
It's Telenor Hungary, no VoLTE or other "magic" involved.
Click to expand...
Click to collapse
Ironically - or maybe not - I am not that far away. I am on Orange Romania. When I search for networks I get essentially the same picture -
Thanks, I will try the SIM trick as well, maybe it helps. I may even go as far as jumping carriers, in fact.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
Got my sim card replaced, now waiting for the issue to pop up again. (or hopefully not) Actually the guy at carrier said my "white" simcard (about a year old) was a problematic one, replaced it with a new. I don't know if this could be true, but hopefully it'll solve the problem.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
It seems that replacing the sim card solved the issue, thanks for the hint! I would have never ever thought that a sim card issue may cause such a problem.
I have exactly the same issue and have already a new sim, which doesn´t do the trick for me....any other ideas how to solve this?
no VoLTE or anything like that. T-mobile as carrier
cryss83 said:
I have exactly the same issue and have already a new sim, which doesn´t do the trick for me....any other ideas how to solve this?
no VoLTE or anything like that. T-mobile as carrier
Click to expand...
Click to collapse
No longer have this problem with recent firmwares. The sim change did not solve the problem for me.
landsome said:
No longer have this problem with recent firmwares. The sim change did not solve the problem for me.
Click to expand...
Click to collapse
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
cryss83 said:
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
Click to expand...
Click to collapse
No, it's the past 4 or 5 firmwares.
cryss83 said:
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
Click to expand...
Click to collapse
What an irony! After updating to the latest fw some 2-3 days ago, it's happened again, the first time in some 4 months.
Nooo... I just got my replacement phone today and so i installed all the latest firmwares.... I still have high hopes i won't be affected again.
Has anyone any idea how many phones are affected this way... Can't be all of them otherwise there would have been a flood of threads about that.
Maybe some prior models of this series...
cryss83 said:
Nooo... I just got my replacement phone today and so i installed all the latest firmwares.... I still have high hopes i won't be affected again.
Has anyone any idea how many phones are affected this way... Can't be all of them otherwise there would have been a flood of threads about that.
Maybe some prior models of this series...
Click to expand...
Click to collapse
Did you test different firmware regions?
Maybe your mobile network provider and the baseband aren't compatible (bug).
And did you report Sony that the bug is in the newest firmware?
No i've just used the original settings since i am still in warranty time
But that's why i've asked before if the others were experiencing this issue only with their stock or even with custom roms / fw.
cryss83 said:
No i've just used the original settings since i am still in warranty time
But that's why i've asked before if the others were experiencing this issue only with their stock or even with custom roms / fw.
Click to expand...
Click to collapse
Changing regions doesn't need an unlocked bootloader.
MartinX3 said:
Changing regions doesn't need an unlocked bootloader.
Click to expand...
Click to collapse
For that, do you mean to change the settings in the play store or which settings are you referring to?
cryss83 said:
For that, do you mean to change the settings in the play store or which settings are you referring to?
Click to expand...
Click to collapse
Just use xperifirm and newflasher to apply a different region.
But remove the userdata.sin if you don't want a full wipe.
Hello everyone, first of all I would like to apologize because I am French and I don't speak English very well, but I think you are my last hope for the trouble I am currently experiencing.
I own a Samsung Galaxy Note 10+ (SM-N975F) with a Rom Surcouche Operator Bouygues Telecom :
- N975FXXU4CTE9/N975FBOG4CTE9/N975FXXU4CTE9
I wanted to remove my Bouygues Telecom Rom Operator to install a Samsung Rom Stock without any overlayer operator. The operation is well finished so I am now on the Samsung Rom Stock:
- N975FXXS6DTI5/N975FOXM6DDTH7/N975FXXS6DTI5
Except that since this change of Rom I have almost no more 4G+ where I live knowing that before I was always in 4G+ So I would like to know why just by having changed the Rom I lost my 4G+. ( Worries which lasts since September 21st, 2020 ) I wanted to go back but I passed from a bootloader 4 to a bootloader 6
Knowing that I'm with the Free operator, I tested my Free SIM card in my wife's Samsung, I'm getting 4G+ so the problem is not my SIM card, I also sent my phone to Samsung, the phone has no hardware anomaly so it's from the change of Rom, I tried to reinstall the same problem, I also made the wipe I tried everything ...
I also have at home a 4G+ router with a 4G+ plan with the operator Free and I am in 4G+ at full speed ...
I hope to get some help from you because on the French forums I don't have a single answer ... Thanks in advance for your help and sorry again for my english
Test the internet speed on both phones using your sim's data plan with speedtest. If the speed is the same in both then the problem of the 4G indicator is only aesthetic.
Hello bigcalvin, unfortunately I have tested but the speed is not the same at all in 4G+ I go up to 235Mb/s while in H+ I go up to 3Mb/s so there is no problem with the 4G indicator
thominekevin76000 said:
Hello bigcalvin, unfortunately I have tested but the speed is not the same at all in 4G+ I go up to 235Mb/s while in H+ I go up to 3Mb/s so there is no problem with the 4G indicator
Click to expand...
Click to collapse
Have you tried in different areas? What it seems like, is that the stock Samsung ROM is not compatible with your carrier. With system on a chip (SoC), carriers can turn off bands that they don't need, or as a means of locking you into their network.
Sent from my SM-N976V using Tapatalk
Honestly I'm not going to lie to you I've tried everything I've tried a Bouygues télécom rom (bog) a SFR rom (sfr) a France télécom rom (ftm) and a Samsung stock France rom (xef) with my old Bouygues télécom rom (bog) bootloader 4 I always get the 4G+ since I changed my rom and I switched to bootloader 6 I never get the 4G/4G+ again and I sometimes get the 4G+ logos but there are 10 seconds left and then switch to the H+. ..
Hello, sorry for the double post but I don't know where to find help you wouldn't have a solution to my problem? Thanks in advance
I don't understand anything anymore on this phone knowing that my wife and at free and I can receive the 4g very well. I have a 4g router, I can receive the 4g free and my phone since the update doesn't receive anything anymore, I have to go out of my house and walk a good 100 meters to hope to receive the 4g whereas I didn't have this problem before I made the really strange update...
No one would have a solution to give me or manipulation to do I take all the information.
Try a "reset network settings" if you haven't already.
Clear the system cache on the boot menu; it never hurts to do so.
Hi, thank you for your answer unfortunately I have already reset the network settings I have also done the factory settings system cache also reinstallation of a new rom I had to do it about twenty times but still nothing :/
thominekevin76000 said:
Hi, thank you for your answer unfortunately I have already reset the network settings I have also done the factory settings system cache also reinstallation of a new rom I had to do it about twenty times but still nothing :/
Click to expand...
Click to collapse
Yeah pretty basic stuff... that's all I got
Most likely a settings issue but you probably know more than myself at this point to troubleshoot this problem.
Try doing Google searches and view the results for other Samsung phone models and years.
Most times I can find a solution like this or trip over it as an indirect result while searching.
Some of the Samsung software issues have been around for years...
I've already searched everything on google I'm French I've searched on English forums and everything but I can't find anything at all.
I am in France with the mobile operator "Free" which uses the frequencies 700mhz/1800mhz/2600mhz I would like to know if there is a possibility on this phone to choose the frequency that I want one by one I have the impression that it is my 700mhz frequency that has a problem on my phone :/
By using the free App 'Shortcut Master (Lite) from Google Play, you can get access to the Network Settings. In there you can make Band Selection, allowing you to test network connections and performance per band (=frequency) or combinations of bands.
See following thread: https://forum.xda-developers.com/ga...guide-hidden-network-settings-exynos-t3995501
Hope this helps!
Hello OnnoJ, unfortunately I have already tested with this application so it doesn't work. However I compared everything with my wife's phone a Samsung so I have exactly the same settings as on her phone ...
I have to go out of my house and walk a good 200 meters to hope to get 4G, however I specify that before I made this famous update I was always in 4G at home inside and outside of the house and this is not a concern of the mobile operator because otherwise my wife would have exactly the same problem as I have now and I would also have exactly the same problem on my 4G router ...
I think I've done everything and above all I've tested everything and unfortunately I had Samsung on the phone and they put the blame on the operator whereas as explained above my 4G router and my wife's phone have exactly the same mobile operator so they would have the same problem as me ... ...
I would try to revert to the newest firmware that your carrier uses, just to see if the issue is about the bands, search for the latest firm for your carrier, provided that it is of an equal or higher bootloader version to the one you currently have installed, that is what I would do
@thominekevin76000.
Not saying it may help you, but the application works fine for me to access network settings. I use it all the time, as it helps me at home and at work to make the optimum band selection for that specific location to prevent hopping between different cell towers and to have a stable and fastest possible 4G+ connection. CellMapper app allows me to see connection possibilities with the various cell towers and their power.
Hello winol, I can't go back to my old Rom because I had a bootloader of 4 and now I switched to a bootloader of 6 so I can't go back :/)