Hi!
I am occasionally unable to receive or make calls on my XZ2c. Specifically, sometimes (say, every few days) people report to me I cannot be contacted although I am in a place where I have good reception. And, in such cases, if I try to make a phone call myself, I cannot. Even more specifically, the caller in these cases hears no ringing and no typical carrier voice message that my phone is off or that I cannot be contacted for the moment; while, when I try to call, nothing happens for a few seconds and then the phone app stops stops trying.
A restart always solves the problem.
Also, it may be the case - but I am not sure - that this happens after the phone has briefly lost reception (for example, in my office, because I exit the elevator, or in my home, as I have a blind spot in the courtyard). This seems to me to be the case based on a few observations but, again, I am not sure about it.
Otherwise, the phone works impeccably, but since I missed a few crucial calls recently this has started to bug me. (Needless to say, my two mostly retired phones, the XZ1c and the OG Pixel, do not have this problem when used in the same environments.)
Any suggestions, please?
I have the same issue - and reboot suddenly resolves it. I've tried to ask over Sony forums, but no reply yet. It bugs me also, but it would be quite hard to report it to Sony service center, as I cannot reproduce the issue myself. (although I think they are aware of the issue) It's a bit strange that my XZ2C has reception problems where my Z5C used to work...
landsome said:
Hi!
I am occasionally unable to receive or make calls on my XZ2c. Specifically, sometimes (say, every few days) people report to me I cannot be contacted although I am in a place where I have good reception. And, in such cases, if I try to make a phone call myself, I cannot. Even more specifically, the caller in these cases hears no ringing and no typical carrier voice message that my phone is off or that I cannot be contacted for the moment; while, when I try to call, nothing happens for a few seconds and then the phone app stops stops trying.
A restart always solves the problem.
Also, it may be the case - but I am not sure - that this happens after the phone has briefly lost reception (for example, in my office, because I exit the elevator, or in my home, as I have a blind spot in the courtyard). This seems to me to be the case based on a few observations but, again, I am not sure about it.
Otherwise, the phone works impeccably, but since I missed a few crucial calls recently this has started to bug me. (Needless to say, my two mostly retired phones, the XZ1c and the OG Pixel, do not have this problem when used in the same environments.)
Any suggestions, please?
Click to expand...
Click to collapse
It would help if you would report what carrier you guys are suffering the problem on and whether volte is enabled and if you have tried more toggle options of which networks to fall back on to make sure you receive calls, there is a way to manually set it to fall back all the way to GPRS 1.5 G manually haha my carrier supports that and i was once deep in the forest and still recieved a 1g call haha. It is not enough coverage on weak signal for 2g or edge calls.
In some cases inside big city where they ONLY have either LTE or WCDMA ON THE NETWORK, then YOU MUST either force it to use LTE only, or wcdma only. That way it does not jump back and forth and miss call. Some big cities i set it to lte only and even in basement or in skyscraper it is always full bars. So it just depends which tower types are in your home area.
ehBrY said:
It would help if you would report what carrier you guys are suffering the problem on and whether volte is enabled and if you have tried more toggle options of which networks to fall back on to make sure you receive calls, there is a way to manually set it to fall back all the way to GPRS 1.5 G manually haha my carrier supports that and i was once deep in the forest and still recieved a 1g call haha. It is not enough coverage on weak signal for 2g or edge calls.
In some cases inside big city where they ONLY have either LTE or WCDMA ON THE NETWORK, then YOU MUST either force it to use LTE only, or wcdma only. That way it does not jump back and forth and miss call. Some big cities i set it to lte only and even in basement or in skyscraper it is always full bars. So it just depends which tower types are in your home area.
Click to expand...
Click to collapse
It's Telenor Hungary, no VoLTE or other "magic" involved. There was a previous thread, which discussed the same issue. Actually I posted it to talk.sonymobile.com also, but please see the attached screenshot - it shows the actual issue. Telenor Hungary shows up as "emergency calls only", while Telekom HU and Vodafone HU seems to be fine. Sometimes switching airplane mode on/off solves the issue, sometimes it's a reboot which makes me able to make/receive calls again. But forcing 2g/3g/lte does not have an effect for me.
viktor1983 said:
It's Telenor Hungary, no VoLTE or other "magic" involved. There was a previous thread, which discussed the same issue. Actually I posted it to talk.sonymobile.com also, but please see the attached screenshot - it shows the actual issue. Telenor Hungary shows up as "emergency calls only", while Telekom HU and Vodafone HU seems to be fine. Sometimes switching airplane mode on/off solves the issue, sometimes it's a reboot which makes me able to make/receive calls again. But forcing 2g/3g/lte does not have an effect for me.
Click to expand...
Click to collapse
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
Thanks, I'll give it a try today and ask them to replace sim card. Hopefully it will solve the other appearance of this issue also: whenever I have full bars and talking (usually late night driving home to parents, in a well-covered area), audio quality degrades in seconds - at least on my side - and other party is not able hear anything I say. After disconnecting - if I'm able to do so, and phone app does not get stuck with "call disconnecting" message - I'm not able to make/receive new calls, as only the outline appears of signal strength bars. After restart everything works perfectly. Strange, isn't it?
viktor1983 said:
It's Telenor Hungary, no VoLTE or other "magic" involved.
Click to expand...
Click to collapse
Ironically - or maybe not - I am not that far away. I am on Orange Romania. When I search for networks I get essentially the same picture -
Thanks, I will try the SIM trick as well, maybe it helps. I may even go as far as jumping carriers, in fact.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
Got my sim card replaced, now waiting for the issue to pop up again. (or hopefully not) Actually the guy at carrier said my "white" simcard (about a year old) was a problematic one, replaced it with a new. I don't know if this could be true, but hopefully it'll solve the problem.
ehBrY said:
If this is the case, it is the SIM cards identification is not consistent to the network tower. Maybe the carrier has updated sim card version if you ask them. If it is emergency calls only logically its the network not authenticating your account based on sim card. It may be sensitive to the phone hardware. I have heard some people on other phone models hadd to ask carrier to provide even old version of their sim card instead of new ones. Try that.
Click to expand...
Click to collapse
It seems that replacing the sim card solved the issue, thanks for the hint! I would have never ever thought that a sim card issue may cause such a problem.
I have exactly the same issue and have already a new sim, which doesn´t do the trick for me....any other ideas how to solve this?
no VoLTE or anything like that. T-mobile as carrier
cryss83 said:
I have exactly the same issue and have already a new sim, which doesn´t do the trick for me....any other ideas how to solve this?
no VoLTE or anything like that. T-mobile as carrier
Click to expand...
Click to collapse
No longer have this problem with recent firmwares. The sim change did not solve the problem for me.
landsome said:
No longer have this problem with recent firmwares. The sim change did not solve the problem for me.
Click to expand...
Click to collapse
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
cryss83 said:
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
Click to expand...
Click to collapse
No, it's the past 4 or 5 firmwares.
cryss83 said:
Thank you for the feedback.
With the recent firmware you mean 52.0.A.8.50 on android9? Do you use stock rom or a custom rom?
Click to expand...
Click to collapse
What an irony! After updating to the latest fw some 2-3 days ago, it's happened again, the first time in some 4 months.
Nooo... I just got my replacement phone today and so i installed all the latest firmwares.... I still have high hopes i won't be affected again.
Has anyone any idea how many phones are affected this way... Can't be all of them otherwise there would have been a flood of threads about that.
Maybe some prior models of this series...
cryss83 said:
Nooo... I just got my replacement phone today and so i installed all the latest firmwares.... I still have high hopes i won't be affected again.
Has anyone any idea how many phones are affected this way... Can't be all of them otherwise there would have been a flood of threads about that.
Maybe some prior models of this series...
Click to expand...
Click to collapse
Did you test different firmware regions?
Maybe your mobile network provider and the baseband aren't compatible (bug).
And did you report Sony that the bug is in the newest firmware?
No i've just used the original settings since i am still in warranty time
But that's why i've asked before if the others were experiencing this issue only with their stock or even with custom roms / fw.
cryss83 said:
No i've just used the original settings since i am still in warranty time
But that's why i've asked before if the others were experiencing this issue only with their stock or even with custom roms / fw.
Click to expand...
Click to collapse
Changing regions doesn't need an unlocked bootloader.
MartinX3 said:
Changing regions doesn't need an unlocked bootloader.
Click to expand...
Click to collapse
For that, do you mean to change the settings in the play store or which settings are you referring to?
cryss83 said:
For that, do you mean to change the settings in the play store or which settings are you referring to?
Click to expand...
Click to collapse
Just use xperifirm and newflasher to apply a different region.
But remove the userdata.sin if you don't want a full wipe.
Related
hi.please help i get randomly no service on htc one x
mr_jojoi said:
hi.please help i get randomly no service on htc one x
Click to expand...
Click to collapse
If you want help, you need to tell us more details, such as what software/firmware version you are using, network carrier, what actually happens when you get no service, if it's rooted, etc.
Basically, the more information, the better.
Anyways, I have that random no service with the Australian Optus network, even though it says on the phone that I have full bar reception. Sometimes it's just the network.
it's unrooted 1.28.707.10 sense 4
mr_jojoi said:
it's unrooted 1.28.707.10 sense 4
Click to expand...
Click to collapse
sure in the area you are your network are not having any issues? best thing to do is just give them a call and explain what your problem is. sensible thing to do really
Goku80 said:
sure in the area you are your network are not having any issues? best thing to do is just give them a call and explain what your problem is. sensible thing to do really
Click to expand...
Click to collapse
i did that they said network dont have any problem.hey i found that when i plug charger it get service and work perfect
same issue
I am having the same issue on my ATT One X. I am unrooted and every time I send a text message I will lose service and says message failure. I have contacted ATT and HTC and no one seems to know what the problem is.
guys im having this same issue
im on the tegra 3 one x
1.29 latest fw
i got to bed with signal and wake up to no service,
when i try to manually chose the network it says im not allowed?
i have to reboot/ or chose airplane mode and then put airplane off to get it to work
i normally have my network set to gsm only and theres good signal where i live
its happend twice at home, once when i was in a diff area where i suddenly got the enter pin code prompt
has anyone had luck wit this?
mayurh said:
guys im having this same issue
im on the tegra 3 one x
1.29 latest fw
i got to bed with signal and wake up to no service,
when i try to manually chose the network it says im not allowed?
i have to reboot/ or chose airplane mode and then put airplane off to get it to work
i normally have my network set to gsm only and theres good signal where i live
its happend twice at home, once when i was in a diff area where i suddenly got the enter pin code prompt
has anyone had luck wit this?
Click to expand...
Click to collapse
"Not allowed" suggests a SIM problem.
Either the SIM has gone bad and you need to request another one from your network, or the SIM connection on your handset is dodgy.
The SIM governs what you can and can't connect to. If it's not allowing you to choose a network then it's not reading the information from the SIM properly.
r2b2 said:
"Not allowed" suggests a SIM problem.
Either the SIM has gone bad and you need to request another one from your network, or the SIM connection on your handset is dodgy.
The SIM governs what you can and can't connect to. If it's not allowing you to choose a network then it's not reading the information from the SIM properly.
Click to expand...
Click to collapse
thanks
getting a new microsim and will see how it goes
maybe the groove made by my desire s is too deep
even with the new sim the problem persists
trying auto(network) mode now
1.29.401.12 and the newest 2.17 update have new radios i hear
maybe that will fix the problem,
thats my next step.wait for the ota
same thing
exactly the same issue
already changed SIM card and anntena
but nothing changes
i have sense 4+ (i thought the new update will fix this)
Hi there,
I recently sent my phone back to HTC because my volume button was stuck, which resulted in it not being able to boot (as it always went straight to recovery). They repaired it, and after three weeks without my phone I know received it back. They 'replaced parts and did a software update.'
Problem is, now I have no mobile network connection. The phone recognises the SIM fine, but no signal and search networks results in "Error while searching for networks."
I'm blaming the software update HTC did, so I send them another email. The thing is, I don't want to send it back AGAIN, I had the phone a full 2 weeks before it broke and haven't been able to use it since. Is there anything you guys can think of that doesn't involve rooting it and losing my warranty (which I will probably need now)?
Thanks a bunch
Hello,
have you tried to switch between the network mode; only WCDMA or only GSM? (Settings->Mobile Network->Network Mode)
Pundy said:
Hello,
have you tried to switch between the network mode; only WCDMA or only GSM? (Settings->Mobile Network->Network Mode)
Click to expand...
Click to collapse
Thanks for the reply. Yes I have, no effect. One other weird thing I have noticed since first posting: at the about -> Phone Identity screen, the phone number does not match my actual sim phone number. It reads the SIM fine though, as all my SIM contacts are available.
Could you use/try another SIM Card to check its work with a different one?
Is WiFi working? Any interruptions druing a regular call?
Pundy said:
Could you use/try another SIM Card to check its work with a different one?
Is WiFi working? Any interruptions druing a regular call?
Click to expand...
Click to collapse
Regular call is impossible, as I have no cellular network at all. Wifi works fine. I am currently unable to try another SIM, as I'd have to cut a microsim out of a regular one and people around don't want to have their card cut up.
The sim works fine in my old nokia though, so I don't think that's the issue.
I'll try to find a friend with an iPhone 4 to try their microsim, but I'm not really counting on it.
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Well maybe you dont have great 4g signal in your area? Or change apn.
StyL3sX said:
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Click to expand...
Click to collapse
As stated already , the signal could be weak in your area. Type in the dialer key pad ##3282# and you can also look to make sure all the bands are enabled on your device. I don't see why they wouldn't be though. A handful of users have stated bad connectivity with the M9, but that's on the sprint network I have been reading about.
at ##3282# it say only OK.. nothing about enable bands and i tryed sim of my friend (vodafone 4g) he have m8 and 4g working... on my m9 doesnt..
StyL3sX said:
at ##3282# it say only OK.. nothing about enable bands and i tryed sim of my friend (vodafone 4g) he have m8 and 4g working... on my m9 doesnt..
Click to expand...
Click to collapse
I have same problem with my M9+. In Manchester Area UK
I had perfect 4G with my old M8 but with new phone only 3G!!
Let me know if you get any answers. HTC and Vodafone couldnt help me either.
Check access point names, make sure only one is listed and selected.
Go to networks and search for network, click automatic.
Open the connectivity selection and make sure that the scalable option is chosen (2g/3g/4g)
Are you using one Base with the wrong firmware? Make sure they match up.
Find a friend on the same network or shared network and see if they have 4g in your location.
Test the sim in another phone.
Call network to check for issues in your area and or if there is an error against your account, may need a new sim if that one is old.
Test in major parts of the city center next time you're shopping..
Perform a speed test to see what speed you're actually getting, hspa is up to 20mb, 4g AFAIK is around 60mb, I've had 48 before. Anything over 20 could be considered 4g, you will very very rarely see a 3G tariff go over 19mb, which is the most I've ever seen.
Good luck.
StyL3sX said:
Hello friend, i bought a new m9 and when i activate data mobile i have only 3g , i tryed factory reset, to setup my network,
I rooted my phone, installed custom room.. still no change.. anyone can know why ?
Click to expand...
Click to collapse
I have the same issue with the M9. Couldn't find an answer for this problem. Even tried opening lte bands as listed here but no luck.
The thing is that I used to get LTE where I am now, went on long holiday and can't get it to work again so no idea what's up.
Jhonys said:
I have the same issue with the M9. Couldn't find an answer for this problem. Even tried opening lte bands as listed here but no luck.
The thing is that I used to get LTE where I am now, went on long holiday and can't get it to work again so no idea what's up.
Click to expand...
Click to collapse
That's a network issue, get a new sim and speak with your provider. Try the things I listed too
dladz said:
That's a network issue, get a new sim and speak with your provider. Try the things I listed too
Click to expand...
Click to collapse
I tried my sim with my wife's iphone and i got 4g without any problem. It's not a sim issue. Whatever the problem is, it's with the device (hardware, software, settings). I remember it also took me a few weeks after getting the M9 to get a 4g signal, but then one day it just appeared so there's that to add to the mystery.
Jhonys said:
I tried my sim with my wife's iphone and i got 4g without any problem. It's not a sim issue. Whatever the problem is, it's with the device (hardware, software, settings). I remember it also took me a few weeks after getting the M9 to get a 4g signal, but then one day it just appeared so there's that to add to the mystery.
Click to expand...
Click to collapse
Reset your network settings mate, set to manual then back to automatic.
Make sure you actually catch the network on manual first before manual. You will find it, it's just a case of going through the motions.
Also click menu, reset to defaults in access point names.
dladz said:
Reset your network settings mate, set to manual then back to automatic.
Make sure you actually catch the network on manual first before manual. You will find it, it's just a case of going through the motions.
Also click menu, reset to defaults in access point names.
Click to expand...
Click to collapse
1. How do you "reset network settings"?
2. set to manual - you mean in 'Network operators' menu select 'Search networks', select my network, then go back and selecting 'Select automatically'?
3. What do you mean "just a case of going through the motions"?
4. Should I reset APN at the last step or at the beginning?
I'm trying to understand your steps as clearly as i possible can because this no 4g issue took a lot of time and effort from me and it still doesn't work. Any help is very much appreciated.
Jhonys said:
1. How do you "reset network settings"?
2. set to manual - you mean in 'Network operators' menu select 'Search networks', select my network, then go back and selecting 'Select automatically'?
3. What do you mean "just a case of going through the motions"?
4. Should I reset APN at the last step or at the beginning?
I'm trying to understand your steps as clearly as i possible can because this no 4g issue took a lot of time and effort from me and it still doesn't work. Any help is very much appreciated.
Click to expand...
Click to collapse
I am trying to help you.
There are no steps it's just a case of trying everything to do with the network. If what you say is true and you've literally just had this issue occur out of the blue then it has to be a difference on the handset, especially seeing as you have tested the sim in another phone and it works.
Reset to default is with apn, doesn't matter when you do this just reset them, make sure it's checked and cycle mobile data on and off.
Clarify that your device is set to 2g/3g/4g within network mode (I believe it's called)
And I was referring to setting network selection to manual within mobile network settings, then choosing your network, then researching and selecting automatic.
The path is: settings / mobile data / network operators / search networks, wait for yours and select it, cycle mobile data (turn off then back on) if that doesn't work, switch back to automatic.
Reboot your phone after making changes, perform the full shut down method instead of the restart or power off methods, it's power and volume up AFAIK, hold for 10+ seconds, might be 15.
Going through the motions refers to checking anything and everything which influences the network, one of these setting will get it working..
Might be seen as overkill but a factory reset (if it's not been tried already) good luck.
dladz said:
I am trying to help you.
There are no steps it's just a case of trying everything to do with the network. If what you say is true and you've literally just had this issue occur out of the blue then it has to be a difference on the handset, especially seeing as you have tested the sim in another phone and it works.
Reset to default is with apn, doesn't matter when you do this just reset them, make sure it's checked and cycle mobile data on and off.
Clarify that your device is set to 2g/3g/4g within network mode (I believe it's called)
And I was referring to setting network selection to manual within mobile network settings, then choosing your network, then researching and selecting automatic.
The path is: settings / mobile data / network operators / search networks, wait for yours and select it, cycle mobile data (turn off then back on) if that doesn't work, switch back to automatic.
Reboot your phone after making changes, perform the full shut down method instead of the restart or power off methods, it's power and volume up AFAIK, hold for 10+ seconds, might be 15.
Going through the motions refers to checking anything and everything which influences the network, one of these setting will get it working..
Might be seen as overkill but a factory reset (if it's not been tried already) good luck.
Click to expand...
Click to collapse
I know you are trying to help me, and I very much appreciate it. Truly am.
I tried doing all the steps you listed, but no luck. Even tried at some point to force lte only in 4636 screen but that resulted in no signal at all. Trying to manually select a network in that setting only gives me the other 2 networks that work in the area but not vodafone which is what I use.
As a complete overkill I RUU earlier to the new 2.11.617 firmware without signing into my google account or restoring anything, and still no lte. What I did saw however, in the select network screen, was that next to my network, it said 2g/3g and next to the other 2 networks here it said 2g/3g/4g. Obliviously I can't select them as it's a vodafone simcard.
I added here SS from LTE discovery app while i was on 'lte only' mode. You can see signal is there but it cannot connect.
Any wild ideas or suggestions? I'm opened to try almost anything
Just out of interest, have you tried a different sim card? I know you said that your sim worked in another phone but I'd still be tempted to contact voda to get a new sim and to see if everything is set up on a network level, you may have to tell via that the issue is persistent in different phones or they may make you pay for it.
Also, might be something to do with the association between your phone and your sim. I once had a sim that blocked my missus, she could call me but I couldn't call her, no active diverts of any kind, I could call anyone and they could call me, got a new sim and it was sorted. Very strange, but anomalies like this do occur.
Have you got any mods or are you at stock at the moment? I know you said ruu. Oh and lol click thanks BTW.
dladz said:
Just out of interest, have you tried a different sim card? I know you said that your sim worked in another phone but I'd still be tempted to contact voda to get a new sim and to see if everything is set up on a network level, you may have to tell via that the issue is persistent in different phones or they may make you pay for it.
Also, might be something to do with the association between your phone and your sim. I once had a sim that blocked my missus, she could call me but I couldn't call her, no active diverts of any kind, I could call anyone and they could call me, got a new sim and it was sorted. Very strange, but anomalies like this do occur.
Have you got any mods or are you at stock at the moment? I know you said ruu. Oh and lol click thanks BTW.
Click to expand...
Click to collapse
Well the thing is that my wife's sim card in my phone only gets 3g. On her iPhone it's 4g. My sim card in my wife's iPhone gets 4g. On my phone only 3g so it seems like a very specific problem with my device.
Shortly after ruu I installed viper 3.5 without any mods..
Can it be that my device is somehow blocked by the network towers or something of that nature?
Maybe a hidden setting somewhere that blocking the phone's 4g capabilities? This is getting ridiculous..
Thanks for your help mate. Can't believe I forgot to press the thanks button [emoji2]
Sent from my HTC One M9 using Tapatalk
Jhonys said:
Well the thing is that my wife's sim card in my phone only gets 3g. On her iPhone it's 4g. My sim card in my wife's iPhone gets 4g. On my phone only 3g so it seems like a very specific problem with my device.
Shortly after ruu I installed viper 3.5 without any mods..
Can it be that my device is somehow blocked by the network towers or something of that nature?
Maybe a hidden setting somewhere that blocking the phone's 4g capabilities? This is getting ridiculous..
Thanks for your help mate. Can't believe I forgot to press the thanks button [emoji2]
Sent from my HTC One M9 using Tapatalk
Click to expand...
Click to collapse
No worries fella
If you've already tried another sim and it's still not happening, the firmware matches the rom, your sim works in other phones with 4g. Then I'm really not sure mate..
Give Lee droid a whirl that's what I'm using at the moment.. A simple but great rom..
I'm pretty much out of ideas now, if all of the above has been checked then it's something that I'm not aware of.. Sorry mate..
for the record it is a weird one, something should have got it working by now..
---------- Post added at 12:58 AM ---------- Previous post was at 12:56 AM ----------
Are you in a position to be able to return the device? Just in case
dladz said:
No worries fella
If you've already tried another sim and it's still not happening, the firmware matches the rom, your sim works in other phones with 4g. Then I'm really not sure mate..
Give Lee droid a whirl that's what I'm using at the moment.. A simple but great rom..
I'm pretty much out of ideas now, if all of the above has been checked then it's something that I'm not aware of.. Sorry mate..
for the record it is a weird one, something should have got it working by now..
---------- Post added at 12:58 AM ---------- Previous post was at 12:56 AM ----------
Are you in a position to be able to return the device? Just in case
Click to expand...
Click to collapse
Thanks for the help mate.
I can't return the device as it was bought in the states and I live in Europe at the moment.
I think I will try to change my sim card for a new one just in case, and will change back to stock 2.11.617 for a couple of days to see if that can make any difference.
Will post an update if i will have one.
Jhonys said:
Thanks for the help mate.
I can't return the device as it was bought in the states and I live in Europe at the moment.
I think I will try to change my sim card for a new one just in case, and will change back to stock 2.11.617 for a couple of days to see if that can make any difference.
Will post an update if i will have one.
Click to expand...
Click to collapse
Good luck fella, hope it all works out for you. With it being bought in the states would the band frequency of the device make a difference? Just spitballing there. Good luck..
dladz said:
Good luck fella, hope it all works out for you. With it being bought in the states would the band frequency of the device make a difference? Just spitballing there. Good luck..
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Yes it would. He probably bought a cdma and has to have the correct bandwidths unlocked.
Sent from a stolen (and crap) HTC M9
shivadow said:
Yes it would. He probably bought a cdma and has to have the correct bandwidths unlocked.
Sent from a stolen (and crap) HTC M9
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Then that would make sense.
So I have used my S20 Ultra since March this year.
I've noticed that the cellular network just "sleeps" and doesn't receive calls/SMSes after some time of phone idling/usage on WiFi.
I tried googling and found many other users reporting similar issues, noticing also that it seems majority if not all are Exynos variant users (not based in US).
Personally, this is definitely not a telco provider issue as I have had this issue on my old SIM (which was working fine on my old phone) and new SIM that I recently got after switching providers to see if the issue went away.
For me, sometimes the calls come in a few minutes late, and then the phone rings but when picking up, the call just gets stuck because the other party is no longer calling.
This is particularly noticeable as due to mostly staying home during COVID-19.
Toggling flight mode to "wake" the cellular network makes the phone be able to receive calls again.
Forum thread for reference: https://us.community.samsung.com/t5/Galaxy-S20/S20-Ultra-not-receiving-calls/td-p/1190155
Lucky me. Didn't have this problem on my s20+ exynos
Sent from my SM-G985F using Tapatalk
lynxlok94 said:
So I have used my S20 Ultra since March this year.
I've noticed that the cellular network just "sleeps" and doesn't receive calls/SMSes after some time of phone idling/usage on WiFi.
I tried googling and found many other users reporting similar issues, noticing also that it seems majority if not all are Exynos variant users (not based in US).
Personally, this is definitely not a telco provider issue as I have had this issue on my old SIM (which was working fine on my old phone) and new SIM that I recently got after switching providers to see if the issue went away.
For me, sometimes the calls come in a few minutes late, and then the phone rings but when picking up, the call just gets stuck because the other party is no longer calling.
This is particularly noticeable as due to mostly staying home during COVID-19.
Toggling flight mode to "wake" the cellular network makes the phone be able to receive calls again.
Click to expand...
Click to collapse
I also have this issue (S20+ exynos, dual sim). I use wifi at home/work and I had several missed calls and delayed text messages during this time.
Now I turned on the text alerts about the missed calls. At least when my phone connects again to the network I get these notifications.
I am also having this issue. People call and it rings out at their end but not at my end. Is there any fix?
Try switching the active number to slot 2. I tried it for a couple of days and I think it was better. I have switched back to slot 1 to monitor as I just got the ATE6 update and wanna see if it changed anything.
I had this issue and figured out what was causing it. You need to disable VoLTE if you are not registered to use this service on your carrier's network.
ctp9 said:
I had this issue and figured out what was causing it. You need to disable VoLTE if you are not registered to use this service on your carrier's network.
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My sim cards are already registered to use VoLTE, my carrier notified me a few months ago about it.
I tried to disable VoLTE on both sim cards. It was OK for 2 weeks until now.
I got a new missed call notification text message and after 5 minutes a message from the caller.
Now I enabled VoLTE again for one sim card. Let's see if there will be more missed calls with this setting.
hi everyone, i have a lg G7 EMW for almost two years now. as said my phone its an EMW, although I use the EM variant ROM for more than a year because of the lack of updates. never had any issues before.
some weeks ago i had to make a call and noticed it was not working, at first i though it was a cover area issue with my carrier, since it was a place a little far away.
but in the following weeks i started noticing a lot of messages saying 'a number called you and did not left a message' and them i realised that the phone actually never ringed, so i started making some tests and realised it was not making or receiving calls.
i cannot acess all the settings in 'call settings menu' it return me an error saying "network or sim card error" but my 4G internet connection and SMS in the other way, works fine.
I already tried my SIM card in another phone, It worked normal. then i tried another SIM in my G7 and it has not worked also.
i have also tried to go back to my country open rom in a fresh install, but nothing changed.
yesterday after receive a cell broadcast notification, it worked for a short period an them stopped again, so i suspect may be some problem with the network, seems intermittent somehow
have any of you faced similar issue or know any solution? is there something i can do in service menu to see if its a hardware problem?
Storm927 said:
hi everyone, i have a lg G7 EMW for almost two years now. as said my phone its an EMW, although I use the EM variant ROM for more than a year because of the lack of updates. never had any issues before.
some weeks ago i had to make a call and noticed it was not working, at first i though it was a cover area issue with my carrier, since it was a place a little far away.
but in the following weeks i started noticing a lot of messages saying 'a number called you and did not left a message' and them i realised that the phone actually never ringed, so i started making some tests and realised it was not making or receiving calls.
i cannot acess all the settings in 'call settings menu' it return me an error saying "network or sim card error" but my 4G internet connection and SMS in the other way, works fine.
I already tried my SIM card in another phone, It worked normal. then i tried another SIM in my G7 and it has not worked also.
i have also tried to go back to my country open rom in a fresh install, but nothing changed.
yesterday after receive a cell broadcast notification, it worked for a short period an them stopped again, so i suspect may be some problem with the network, seems intermittent somehow
have any of you faced similar issue or know any solution? is there something i can do in service menu to see if its a hardware problem?
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There were networking changes, so you need a sim card that is compatible with these changes.
If your SIM was purchased two years ago, it may not be compatible.
Just contact your phone provider, whoever it is, and ask them to sell you a compatible LTE Sim card. I had to buy one from Net10/Safelink for 99 cents, because the one I bought two years ago from Best Buy for "Net10" was not compatible with the new changes. All phone service providers should have a "buy your own sim" program, so just contact them for it.
check all necessary information in phone's settings about section.
Is any information missing there or blank?
Falkentyne said:
There were networking changes, so you need a sim card that is compatible with these changes.
If your SIM was purchased two years ago, it may not be compatible.
Just contact your phone provider, whoever it is, and ask them to sell you a compatible LTE Sim card. I had to buy one from Net10/Safelink for 99 cents, because the one I bought two years ago from Best Buy for "Net10" was not compatible with the new changes. All phone service providers should have a "buy your own sim" program, so just contact them for it.
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i can give that a try but i'm not sure, my LTE and SMS seems to work normal, it is only the calls the problem.
the other SIM card i tested on my G7 was from a different carrier and the problem persisted
also my sim worked normal on other phone (Moto G5 Plus)
sourabh7625 said:
check all necessary information in phone's settings about section.
Is any information missing there or blank?
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Click to collapse
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
Storm927 said:
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
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Click to collapse
Call your carrier and ask them if they are using VOWIFI and VOLTE for their calls now.
The phone falls back to 3G mode on calls.
If the SIM or the tower you connect to is not provisioned for VOWIFI/VOLTE, the calls will use 3G.
if the tower is provisioned for VOWIFI but your SIM is not, then the calls will fail. SMS will not fail since that's LTE already.
Storm927 said:
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
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This problem arises when particular phone has lost phone identification numbers such as S/N, IMEI SV and mainly IMEI. if it's the case then you must try flashing latest stock firmware for you model.