Hello friends
I think lgdeveloper cuts off to customer support slowly.
my device's motherboard is broken and changed.
I sent to lgdeveloper an e-mail to save the new imei and device-id to bootloader unlock.
but 1 month has passed and still no reply.
It says the forum is closed in lgdeveloper.
When I contact customer service, it leads me to lgdeveloper
Is there a different way to it?
Related
2 weeks ago; my phones has bricked and i send service. and yesterday i took, but thay couldn't fix. i tried and did it. but now i noticed imei number has been chancend. not same *#06# with under the battary. what can i do for this event?
so sorry my english ant thanks your answers
Sounds like they've replaced the unit
i didn't undersatnd good. you say: they changed component?
they said to me: we chanced flash with j-tag your phone from the otherones
Ah, they used a working phone's IMEI to get yours working. Not really good. Should've gone to HTC to get it repaired
namely imei chance is posible by jtag? but how can use it, it is not legal
No idea, you'll need to speak to the service centre
Hi guys,
just intrigued really....I have an HTC One X from Orange UK and recently ended my contract. Unfortunately the M8 on Vodafone I have needs a repair so I tried to network unlock my 'old' HOX to find the network unlock code didn't work. I tried two vendors and both gave the same code. Luckily I spoke to Orange and even out of contract they were very helpful and agreed to send me the unlock code for free. Unfortunately, the unlock code they sent me was the same code I had from the 3rd parties.
I chatted with HTC who were pretty helpful also and when I explained that this was my 5th HOX having been replaced/repaired with Orange several times over the 2 years (I managed to hit every documented hardware issues there was)...they looked it up and found the one I currently have, had been repaired and the mainboard had been changed which might explain why the unlock code didn't work.
Interestingly the guy said if I could find the devices previous IMEI and Unlock Code..they might be able to generate a new unlock code...
Not entirely sure whether they need the previous IMEI and Unlock Code for 'Procedure' and 'Security' or whether those number somehow influence the unlock code of the phone so thought I'd ask you guys...
My gut instinct is that the firmware install generates the unlock code based on the hardware in there at the time of install...so if it's possible to replace a mainboard without wiping the firmware, it's conceivable my firmware still has the unlock code related to the previous mainboard....which would be impossible to work out without the IMEI of the previous mainboard..
Unfortunately Orange said they don't store the IMEI of previous incarnations without scrubbing the last two digits and they didn't appear to have a good record of all the work that had been done on my phone/s (I'm sure it's there somewhere but customer services didn't sound like they had it). What they did say after speaking to their technical support guys in the unlocking dept (whoever they are) was that they would send me 'another' number within 24hrs....I kind of paused when they said this and asked where they're going to get that number from but was assured it would be a different number to the one they just sent.....I'm hoping (and I know it's a slim chance) that they do infact have a historic log of IMEI and/or Unlock codes for phones that have gone through their repair centre...we'll see...
Ant.
My phone fell prey to the ILAPO issue where a faulty motherboard causes the phone to bootloop endlessly. I had unlocked my bootloader and was running imperium ROM previously. LG said they'd repair my phone under warranty, but I'm afraid once they get it they'll change their mind once they see that I unlocked my bootloader ("Bootloader Unlocked!" text is still visible while phone bootloops.)
The way I see it, I have two options:
Send it in and pray they only inspect the hardware (they asked me to send it in without a battery, anyways....)
Bake the motherboard in my oven in hopes of destroying any trace of data (but could this temporarily fix my problem by re-seating the connections and cause LG to decide I don't really need a repair?)
What do you think? Have any of you got your phone repaired after unlocking the bootloader?
EDIT: I ended up sending my phone in and it was repaired even though the bootloader was unlocked! Waiting to receive it in the mail
depending on how much warranty time you still have, maybe you could wait a week or 2 and then relock bootloader method will be published, start watching this thread http://forum.xda-developers.com/g4/general/h815-relock-bootloader-t3506634
@OmnipotentPilot : I did and they did.
I had same issue and sent it in and they fixed it and returned it.
I also bought mine 2nd hand so I had no receipt or anything. I went to website and filled out service request, put a date within a year in where it asked purchase date (or something like that), then it says picture of reciept, and didn't provide one. Then i put the IMEI number in and it came back as repair covered...
also for service requested i picked ( i think it was hardware issue or something like that. then "other" so I could type in that it had the "motherboard bootloop issue".
I got a shipping label thru email, sent it in, it was in the facility 12 hrs (they provide a tracking number once recieved), and shipped back out 2day. whole thing took about a week. but I don't think they actually go thru them once it's approved and recieved. Because when you get the shipping label it says what to make sure is in the box when you send it and it specifically says "receipt" but I didn't have one, so it wasn't in there, but everything got done. I think they actually have a bunch of boards and they just put a new one in and flash the IMEI number or something and send it back out. Because my sd card bracket was bent and broken too and that was fixed as well. But I know the glass and frame / bezzel was mine because I had a small scratch that was still there when I got it back.
My Phone had the bootloop issue, It was 10 days out of warranty (just over a year since purchase) and I had unlocked bootloader and Genysis ROM, Sent it in and it looks like they replaced the insides. It's got a new serial number but i still recognised the same little marks on the outside. It came with Lollipop on so had to re unlock bootloader and install genysis again.
Oh and I also dropped the phone in a stream a few months before but got it out within a couple of secs so i don't think it affected it. But they didn't pick up on that either.
Hello,
No problem for me. 10 days and my phone is back with a new motherboard AND new battery (mistake may be for the battery...).
My phone was unlocked with a custom rom.
Have a nice return
Since LG G4 bootloop had gave us trouble last year, now LG realised their mistake.
So LG should repair whether with warranty or not! Root or not , locked or unlocked. They should repair for free
Yep, I bootlooped mine trying to update CM13 when it was in nighly and they replaced it with no problems XD
repaired no problems
i had same issue sent it in with unlocked bootloader and got it back repaired in 9 days
Sorry to bump but I wanted to let everyone know that I ended up sending in my device. I received an email yesterday that repairs are complete and it's on the way back to me! Will edit original post.
No such luck with mine unfortunately, sent it back stating that it was rooted and therefore warranty was invalid.
Depends on the technician I guess. Mine was unlocked, without any OS and it got fixed (over one year to warranty expires). My friend had no luck though. His claim was rejected despite locked bootloader. What is more, the technician claims the phone was water damaged.
In the EU , the SELLER have to change or repair your device for free in warranty time...I live in hungary...my H815 bootlooped...The LG refuse the service...the Official LG repair shop refuse too...Then i research a little....
Read this: https://www.piana.eu/root/
Tomorrow i'll go to the seller (mobile company, Telenor Hungary) and let's the game begin!
Yes. My carrier unlocked/bootloader unlocked/TWRP recoveried H815 that I bought off Swappa was replaced by LG with no issues. They say they replaced my motherboard, but the entire device is new. New EVERYWHERE. I had an H815, now this device has H811 all over it. They couldn't send an H815, so they asked me what I wanted. I opted for the H811 so I can unlock the bootloader (screw AT&T and their restrictions).
New device is already bootloader unlocked, TWRP installed and running stock rooted ROM until the carrier unlock goes through. Then it will be all ResurrectionRemix.
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
Click to expand...
Click to collapse
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.
TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
Click to expand...
Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
smileyspeople said:
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
Click to expand...
Click to collapse
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
ThePiGuy said:
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
Click to expand...
Click to collapse
If anybody reads this in the future, just a quick note about what they did in the end. They sent it back after "Replaced board" for the BS reason "Unit is not charging with cable". It failed after about 30 minutes of use, would not restart, and would not take a hard reset.
So, I sent it back (the repair has a 90 day warranty). This time, they listed it as "Symptom: Not powering up Repair: Replaced board". So far it's been working fine after this second repair.
Note that the IMEI and S/N (506) stayed the same after both repairs.