Related
So, this one I put in General section on purpose, rather than the Troubleshooting and Q&A section, cause main purpose is to disguise about the bugs and things that are simply wrong.... Mainly probably Android issues rather than HTC, but their team has big impact on those...
I'm gonna start by the fact that I got the M8 just a couple days ago, and it's an upgrade from my previous M7 (Stock 4.3, TWRP Unlocked & rooted).
The first thing that I did after turning it on was, Wifi -> Software updates -> and got 3 OTAs in a row, to get me to 5.0.1... After that, I started to "migrate" the phone; Loging in G-acc, downloading apps from PlayStore.. and bump, here's the issue number 1:
- PlayStore keeps saying "Connection lost. Retry" or giving an error 923 on downloading apps, like every few minutes or so. This only happens when using 3G or 4G connection. Writing reviews is impossible, cause at the time I actually write something, and press Apply, the message is lost, and "Try again" notification appears instead... Never happened before on M7, so I checked with my carrier and we've done all the testing - It's for sure something with the phone, not the signal. carrier or tower-switching....
Next thing was, youtube has the same issues: Every few minutes (even less), a "Retry" button appears, and has to be pressed 2 or 3 times to load search results, videos, etc... Never breaks the connection during video play though. But, still, playing playlist is impossible, due to error being in between every video change...
Issue number 3: Gallery keeps getting everything that's on the phone. This includes Messenger (Facebook) app's emoticons, which are shown one-by-one in it's own albums, resulting in having over hundred albums in a gallery, - I know this can be hidden, but hiding over 100 folders is not that easy either...). I checked data on my M7 - same folders, same files of messenger, but Gallery never showed them at all.
It also shows all of the pictures I've ever shared with a particular person, since Messenger downloads those pictures in a folder... What have they done with the Gallery app?!? Is there anyway to downgrade to some older version...?
Issue number 4: Cloud gallery notification pops-up every single time the Gallery is opened. Even though I hit "No thanks" button, the next time the app is opened, notification saying "Gallery just got better with cloud service" pops-up. Any way of disabling this notification?!??? I guess that mentioning the uselessness of Zoe app due to not having Save button is irrelevant, right...? This Cloud things seems to mess up the heads of the HTC Dev team, ha?
Issue number 5: Power saver notification can't be hidden from the Lock screen; My life with M7 was 90% of the time with "Power saver" option turned on (All except for the data cut-off option selected). I always had the notification in the upper bar of the screen, but never on the Lock screen itself, in the middle of the screen. Now, on M8 this is visible. Along with the big "X" symbol that turns it off. I swear I've gone through all of the settings, but nowhere found any option to hide it.
Issue number 6: Google drive downloads low-res videos instead of originals! So, I keep a lot of my FullHD ([email protected]) of the GoPro on my Drive. Now, when I wanted to see those videos on my phone, I hit the Download button, and look what I got: 720p (1280x720) videos @ 25fps. Converted MP4 files. Without any notification, any option set, nothing... And I've downloaded the same files on M7 non-converted, so that I could edit them and upload them on social networks etc... Why is this the case, and why is this behaviour nowhere even documented? At least I haven't found it...?
Resolved issues:
- SD Card write error; It's a pain in the ass what they did. More than that, its the pain in the ass that in 5.0.1. where this was repaired (via Documents app approval), the app crashed when selecting SD card -> due to the card not having any name set (after format). It would be nice if this was documented somewhere too...
- Whole device freezes for around 10 secs whenever message is sent in Facebook Messenger app: This is resolved by turning off "In-App sounds" option in the app's settings. Still have no idea why this would happen, and why only on M8, (Nexus 5 and 6 don't have these issues running same system and app version...), so can't say who to blame, but at least it can be bypassed...
Facts (rather than issues): About M8 itself... Well, the camera is far from what they promised, and the battery is nowhere near the capacity they claim it to be. While the screen is pretty much the same as it was on the M7, I'm really starting to wonder what is the big change in the model at all (apart from louder speakers, very dumb headphones jack reposition, and gladly SD card support back in game...).
Now for the worst of it all: The playstore review content; HTC Development team seems to simply delete all reviews that are not saying what they'd like to hear. Either 1 star, 2 star, and comments that points to some issues - the review gets deleted within couple hours. I've been mentioning bugs on 3 apps, like 4 times so far, and all my reviews were gone... While they are kept on many other apps. I mean, is this the way to treat customers?!?
What are your thoughts? What are the bugs you found and I haven't yet...? I really want to know as much as I can, because I'm starting to regret for my choice....
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Yes I'm getting many crashes at this point and it's very aggravating. First it was Contacts, then other apps including Pandora, a music app, Gallery, and one other I can't remember at the moment. It happens many times per day now (probably about once per hour), though isn't fully predictable yet. Audio has also begun cutting out periodically when streaming music over Bluetooth. I've wiped cache and done a factory reset, but neither has produced a change.
Sent from my SM-N910V using XDA Premium HD app
Hmmm, anyone else having issues with this? Wondering if a few bad phones went through the line. I've had quite the busy weekend dealing with being in a accident and such so i haven't wiped my phone to see if that affects anything.
I've been getting the occasional Contacts crash, for reasons still unknown to me. I haven't had anything else really going on though. I've had my phone since December.
Though slightly related, I did have a strange behavior last night where the phone screen would not timeout and turn off on its own, even while on the lock screen. A reboot fixed that. I've never had that happen before.
veteranmina said:
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Click to expand...
Click to collapse
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
leroybrute said:
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
Click to expand...
Click to collapse
It's quite interesting how Google+ has been causing issues. I came from the Lg G3. Google+ and Verizon's app did not like each other and would crash constantly until google+ was disabled.
Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
- When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
- When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
- When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel
Same issues as your Zenfone 2
cwangari said:
Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
1 - When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
2 - When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
3 - When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel
Click to expand...
Click to collapse
1 - I have seen this as well
2 - Same here
3 - Same here
What I have noticed is the following:
4 - When I go to dialer, it takes literally over 15-20 seconds to pull up the call log history. It almost seems like its searching for this data and then there is a delay in posting it.
5 - SMS app (regardless of which one it is, have used stock, GoSMS, ChompSMS, others) hangs up, starts doing weird things, as if the processor is trying to play catch-up with the buttons pressed. If I let it be, it comes back to the last commands pressed. Reminds me of the old Microsoft windows days...
6 - Battery is draining very very fast. I see a full charge around 6:30AM, then the phone reaches 40% by noon. This started happening a few weeks ago, so I am thinking a software update caused this issue.
7 - Bluetooth communications with the car console is very slow. It sometimes takes 15-20 seconds for the phone to drop the call if I press the hangup button on the steering wheel of my car.
8 - Really close to giving up on Android. Can anyone help?
Is there an ASUS live customer support that I can call for help? Does anyone have this number handy?
-- Faisal
Same here
Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.
This is what fixed most of my issues
Mister_Simon said:
Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.
Click to expand...
Click to collapse
I flushed application cache for contacts and a few other apps, and restarted the phone. Contacts were fine afterwards.
was the issue solved or there is a suggestion how to solve it?
I have the same issue..Any solution??
Clear data option for all Asus apps which will clear cache itself. Or you can hard reset your phone.
So today after weeks of waiting my brand new Huawei Mate 20 X finally arrived.
Went through the initial phone setup and installed an APK of Google Play, no dramas so far.
Installed all the usual apps, Facebook, Messenger (which only half works, but that's another story), my banking apps etc.
Had absolutely no issues whatsoever, was receiving notifications normally, in fact I would say I was getting notifications quicker on Wi-Fi on this phone than what I was on my old Google Pixel.
Went out for a drive, didn't receive a single notification for about 20 minutes, decided to check Facebook and all of a sudden 5 or so notifications pop up at once, having owned a Huawei before I instantly figured out that it was probably a battery optimisation issue, went and checked the settings, battery optimisation was turned off by default which I was surprised by, so then I went into the applications menu and made sure that all of my apps like Facebook had priority, apparently on the new version of EMUI there is no such thing as a 'priority application'.
Got home and connected back to WiFi and it started working perfectly again, just to make sure it wasn't something I did I went back out for another drive and once again my notification stopped working.
Went through all of my data settings, turned 'data always on' on through the developer's menu, I've done pretty much everything I can think of doing.
Just to confirm that it was actually a software issue I downloaded a push notifications tester through the Play Store, and as I expected that confirmed that I wasn't getting notifications through my data.
Does anyone have any suggestions at all?
Apart from that it's been probably the perfect phone, I don't want to have to return it purely based on one small but yet massively inconvenient issue.
DoubleCee33 said:
So today after weeks of waiting my brand new Huawei Mate 20 X finally arrived.
Went through the initial phone setup and installed an APK of Google Play, no dramas so far.
Installed all the usual apps, Facebook, Messenger (which only half works, but that's another story), my banking apps etc.
Had absolutely no issues whatsoever, was receiving notifications normally, in fact I would say I was getting notifications quicker on Wi-Fi on this phone than what I was on my old Google Pixel.
Went out for a drive, didn't receive a single notification for about 20 minutes, decided to check Facebook and all of a sudden 5 or so notifications pop up at once, having owned a Huawei before I instantly figured out that it was probably a battery optimisation issue, went and checked the settings, battery optimisation was turned off by default which I was surprised by, so then I went into the applications menu and made sure that all of my apps like Facebook had priority, apparently on the new version of EMUI there is no such thing as a 'priority application'.
Got home and connected back to WiFi and it started working perfectly again, just to make sure it wasn't something I did I went back out for another drive and once again my notification stopped working.
Went through all of my data settings, turned 'data always on' on through the developer's menu, I've done pretty much everything I can think of doing.
Just to confirm that it was actually a software issue I downloaded a push notifications tester through the Play Store, and as I expected that confirmed that I wasn't getting notifications through my data.
Does anyone have any suggestions at all?
Apart from that it's been probably the perfect phone, I don't want to have to return it purely based on one small but yet massively inconvenient issue.
Click to expand...
Click to collapse
Try: Settings/Apps & Notifications/Permissions (This based on Android 8.0 on a Huawei Honor Note 8) this would be another reason, if you dont trust the phone it would stop this as well.
notifications issues
you know more abou the notification issues? how to resolve?
Go into Notifications, More notification settings, smart notifications, Auto-update and change to "all networks", see if that fixes your problem(s).
shollywood said:
Go into Notifications, More notification settings, smart notifications, Auto-update and change to "all networks", see if that fixes your problem(s).
Click to expand...
Click to collapse
I just tried this I'm going to see if it works.
Did it work?
Please try the following methods:
1）Make sure the SIM card is inserted. Setttings---Battery---- Click the gear button on the upper right corner--- switch on “Stay connected when device sleeps”.
2) Settings---Notifications----More notification settings---turn off "Smart notifications"
DoubleCee33 said:
So today after weeks of waiting my brand new Huawei Mate 20 X finally arrived.
Went through the initial phone setup and installed an APK of Google Play, no dramas so far.
Installed all the usual apps, Facebook, Messenger (which only half works, but that's another story), my banking apps etc.
Had absolutely no issues whatsoever, was receiving notifications normally, in fact I would say I was getting notifications quicker on Wi-Fi on this phone than what I was on my old Google Pixel.
Went out for a drive, didn't receive a single notification for about 20 minutes, decided to check Facebook and all of a sudden 5 or so notifications pop up at once, having owned a Huawei before I instantly figured out that it was probably a battery optimisation issue, went and checked the settings, battery optimisation was turned off by default which I was surprised by, so then I went into the applications menu and made sure that all of my apps like Facebook had priority, apparently on the new version of EMUI there is no such thing as a 'priority application'.
Got home and connected back to WiFi and it started working perfectly again, just to make sure it wasn't something I did I went back out for another drive and once again my notification stopped working.
Went through all of my data settings, turned 'data always on' on through the developer's menu, I've done pretty much everything I can think of doing.
Just to confirm that it was actually a software issue I downloaded a push notifications tester through the Play Store, and as I expected that confirmed that I wasn't getting notifications through my data.
Does anyone have any suggestions at all?
Apart from that it's been probably the perfect phone, I don't want to have to return it purely based on one small but yet massively inconvenient issue.
Click to expand...
Click to collapse
Go into settings - battery - more battery settings and toggle on the option that says "stay connected when device sleeps". This fixed all my delayed notifications on Gmail and WhatsApp
Hello everyone
I have been experiencing force close after force on my Pixel 3xl. I ordered my pixel 3xl on launch day. A week after receiving my device I started to receive sluggish and force close after force in several different apps. I have never experienced android behaving this way. I started to notice that the phone would get sluggish when using Android Messages. When I am receiving an MMS message the phone will lag and then the message will come through. After messages started to act up, other apps such as; Flamingo for Twitter, Instagram and Google plus would force close. For starters I don’t run any app killers, or ram management. I thought the December Pie patch would fix the issue, but I still see it on a daily basis. I reset my phone, and less than a week later, I would see this same behavior. The phone is basically unusable. I contacted Google for an RMA. They processed it and the new phone is still acting this way. This is really odd this behavior would be happening to 2 phones. I have reset the new phone from google once. Not only is this behavior odd, but it would be really hard for me to believe I am the only person experiencing this issue. Thought about rooting it but don't know if that would even help.
Side note: I have noticed when in flamingo for Twitter or Android messages that the phone takes awhile to open or back out of a picture. Sometimes a white space will show near the upper part of the phone (both sides of the notch)
Any help would be appreciated.
kid1da said:
Hello everyone
I have been experiencing force close after force on my Pixel 3xl. I ordered my pixel 3xl on launch day. A week after receiving my device I started to receive sluggish and force close after force in several different apps. I have never experienced android behaving this way. I started to notice that the phone would get sluggish when using Android Messages. When I am receiving an MMS message the phone will lag and then the message will come through. After messages started to act up, other apps such as; Flamingo for Twitter, Instagram and Google plus would force close. For starters I don’t run any app killers, or ram management. I thought the December Pie patch would fix the issue, but I still see it on a daily basis. I reset my phone, and less than a week later, I would see this same behavior. The phone is basically unusable. I contacted Google for an RMA. They processed it and the new phone is still acting this way. This is really odd this behavior would be happening to 2 phones. I have reset the new phone from google once. Not only is this behavior odd, but it would be really hard for me to believe I am the only person experiencing this issue. Thought about rooting it but don't know if that would even help. Side note: I have noticed when in flamingo for Twitter or Android messages that the phone takes awhile to open or back out of a picture. Sometimes a white space will show near the upper part of the phone (both sides of the notch) Any help would be appreciated.
Click to expand...
Click to collapse
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
v12xke said:
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
Click to expand...
Click to collapse
I don't use Facebook or Snapchat, I know those apps are really tough on the ram, so I stay away from those. I don't install apps that aren't from the play store. The weird part is I've installed the same apps from my pixel 2xl. I don't install alot of apps to begin with. Ive researched people having issues with the Android messages app and there is a Google forum for this issue, however I installed Textra and I still see the issue just not as bad. During the last reset, I took days to install flamingo for Twitterand Instagram because I suspected them being the issue. Yesterday, I installed them and I started facing the issue. I uninstalled those 2 apps but the issue persisted. Now, it could be those apps but to me it would be a widespread issue if it we're those 2.
List of apps
Most Google apps. Gmail, maps etc
Instagram
Backdrops
Flamingo for Twitter
Navy Federal
Wells Fargo
Vanguard
Ally
Vip access
Hbo now
Netflix
Showtime
ESPN
Relay for Reddit
Nova launcher
kid1da said:
I don't use Facebook or Snapchat, I know those apps are really tough on the ram, so I stay away from those. I don't install apps that aren't from the play store. The weird part is I've installed the same apps from my pixel 2xl. I don't install alot of apps to begin with. Ive researched people having issues with the Android messages app and there is a Google forum for this issue, however I installed Textra and I still see the issue just not as bad. During the last reset, I took days to install flamingo for Twitter and Instagram because I suspected them being the issue. Yesterday, I installed them and I started facing the issue. I uninstalled those 2 apps but the issue persisted. Now, it could be those apps but to me it would be a widespread issue if it we're those 2.
List of apps...
Click to expand...
Click to collapse
I still believe that because you experience this same issue across two different phones, it is something in your personal setup. No abnormal indications under battery usage or data usage (background or foreground)? As suggested earlier try running in safe mode for an extended period. If the problem is gone, you just work your way through the suspect apps until you find the offending one. You can also try resetting all app settings under System>>Reset options before resorting to a clean flash.
v12xke said:
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
Click to expand...
Click to collapse
v12xke said:
I still believe that because you experience this same issue across two different phones, it is something in your personal setup. No abnormal indications under battery usage or data usage (background or foreground)? As suggested earlier try running in safe mode for an extended period. If the problem is gone, you just work your way through the suspect apps until you find the offending one. You can also try resetting all app settings under System>>Reset options before resorting to a clean flash.
Click to expand...
Click to collapse
I am going to try the safe mode method.
kid1da said:
I am going to try the safe mode method.
Click to expand...
Click to collapse
Think Nova launcher. Back it up, uninstall it completely, then see how it goes.
I agree has to be a user app, my 3xl doesn't exhibit this issue. My crappy banking app does this but its very poorly optimized. App devs need to catch up to 9.0
bobby janow said:
Think Nova launcher. Back it up, uninstall it completely, then see how it goes.
Click to expand...
Click to collapse
I uninstalled Nova Launcher and did see a slight improvement. The issue came back a few days later though.
What about safe mode?
kid1da said:
I uninstalled Nova Launcher and did see a slight improvement. The issue came back a few days later though.
Click to expand...
Click to collapse
It's not Nova Launcher. You mention slow picture access so I would be looking at apps in that direction. Any apps consistently FC more than others? Do you use cloud backup for Photos? Do you have any super large photo speres, panos, or RAW photos on your phone?
Edit: another thought would be to run a quick check on the non-Googly apps for "last updated" timestamp on the Play Store. You may be running an older app that hasn't been updated in years and is written with an outdated API.
v12xke said:
What about safe mode?
It's not Nova Launcher. You mention slow picture access so I would be looking at apps in that direction. Any apps consistently FC more than others? Do you use cloud backup for Photos? Do you have any super large photo speres, panos, or RAW photos on your phone?
Edit: another thought would be to run a quick check on the non-Googly apps for "last updated" timestamp on the Play Store. You may be running an older app that hasn't been updated in years and is written with an outdated API.
Click to expand...
Click to collapse
The only apps force closing more than others are Android messages, flamingo for Twitter, and Instagram. It will start with Android messages, which causes the device to slow down, then the other apps follow by force closing. The device always seems to hang/lag when a group message is coming in. I only back up through Google photos on wifi. I combed through the settings and nothing stands out that could be causing the phone to force close these apps. For now, safe mode has the device working normal.