Develop Bugs

Touch screen issues?

Hi,
I have a UK sim free model. It sometimes misinterprets a tap or adds a phantom tap. Its not terrible but I'm sure mine has a issue. A quick Google and a tweet tell me I am not alone. Anyone else seeing this? I could return but I'm dubious it's hardware related...just not sure if it's worth waiting for a software update...

RealEvil_UK said:
Hi,
I have a UK sim free model. It sometimes misinterprets a tap or adds a phantom tap. Its not terrible but I'm sure mine has a issue. A quick Google and a tweet tell me I am not alone. Anyone else seeing this? I could return but I'm dubious it's hardware related...just not sure if it's worth waiting for a software update...
Click to expand...
Click to collapse
I have same issues with my g4 here in the US.

Unfortunately same here, on a G4, korean model F500S.

I have the same issues on my G4. So probably returning it won't solve it. I notice it the most when I am scrolling in Facebook or web pages I will open a link accidently.

I have the same, occasionally it just won't respond to some taps, i find just pressing the standby on/off button quickly sorts it but it is very annoying.

same here in israel, sometimes do not respond to double tap on lock screen to wake the G4 up
im sure its a software issue, prolly the LP 5.1

Are so you guys using screen protectors? That was the issue for me with g3 and g2.

20degrees said:
Are so you guys using screen protectors? That was the issue for me with g3 and g2.
Click to expand...
Click to collapse
I am using the out-of-the-box protector on G4. So the thing u mentioned was it with this kinda protector or after-market glass protector?

Try...SGS Touchscreen Booster - Google Play Store
I have run into this same problem with my Verizon G4 (VS986). Many of my taps have gone unrecognized.
I did find this.... http://forum.xda-developers.com/g4/help/fix-touch-screen-registering-touches-t3128518
I tested the software that was recommended...and IT WORKED!
Give it a try...can't hurt!

nipun1110 said:
I am using the out-of-the-box protector on G4. So the thing u mentioned was it with this kinda protector or after-market glass protector?
Click to expand...
Click to collapse
After market but plastic.

Just started to get issues where taps on the far left-hand side of the screen don't work.

blackknightavalon said:
Just started to get issues where taps on the far left-hand side of the screen don't work.
Click to expand...
Click to collapse
Okay, I was able to replicate my bug. It happens after playing a game and stops after some time. Turning autorotate back on and switching back and forth from landscape view fixed it.

Hey guys.
I was searching the forums for a fix that solves the phantom/ghost touches I'm getting frequently on my LG G4, H815 model.
Sorry for the long post but my case looks a little more complex than the ones I've been seen in here.
In my case, that's how it happens:
I receive several multi-touches at the same time, usually when Data is enabled. Sometimes it starts right when I switch from Wi-Fi.
It happens often when I'm driving and using Location+Data as well, which drives me crazy. I does also happens (like another user mentioned in this thread) when scrolling down a feed (such as on Facebook) and it suddenly likes/shares a photo/post. It also drives me crazy! And there is also the case where it taps the keyboard and send crazy typos on chat apps when you are real-time texting someone! Another hassle is right after using the camera and opening the gallery to show someone the taken photo...it suddenly scrolls the gallery and open another photo. I just can't make it to see the taken pic. Therefore, I really wanna fix this so bad since it happens every time I need something right away.
A workaround that's been helping, though it's a pain:
I found that pressing the On/Off button and giving it a few seconds will return it to a normal state. The problem is when it happens while I'm driving and are supposed to take an exit/make a turn at the moment. There are some other cases where I'm into something and giving this few seconds is not an option.
Trying right now:
Someone suggested in this thread to use the SGS Touchscreen Booster. I'm giving it a try right now.
Important notes:
This issue has been happening since I got this phone on November, 2015. We got this 6.0 update recently and I was hoping that it would fix it. It didn't.
I have an after market screen protector that I applied in order to see if the issue would go away. It also didn't.
I have been searching about a digitizer replacement but I don't think is a hardware issue, since it just doesn't happens when I'm only on Wifi at home with Data disabled. I believe that the problem is the Data connection that triggers smth.
Any thoughts?
Does anyone have any idea or have experienced the same scenario before? Any thoughts on my guess of data enabling triggering the ghost touches?
Sorry for the long post and thank you so much for reading it.

I think it's both, its hardware and software, LG tried to fixed it but it makes it worst. You can solve the problem for few seconds putting your five fingers at the home menu, It goes crazy and after it stopped making ****. Anyway this phone is great but all the problems make it ****.

I am going to use this thread even though I think my problem is not as serious as yours are.
My problem is that touches are registered, but no action is taken.
For example. Quickly tapping on an icon on the home screen will highlight it, but it will not open the application. I enabled the option in Developer mode to display the touches and the touch is registered. It's just that the app will not load. If I click for a tad longer - it loads. Happens on both stock Launcher and Action Launcher. I have not noticed it happening outside the launcher.
I read something about a keyboard update, but in the Update Center I don't have anything related to the keyboard.
The icons I see it happening with are located in the lower part of the screen.
I am almost sure that this is a software problem, but several updates have not fixed it. Currently on v20d.
Any suggestions or ideas?

After a few more testing and monitoring, I found out that the ghost touches only take place when I'm on LTE.
And even more weird, while driving through some specific areas when I'm commuting.
It's just so weird to think that some towers may send a LTE signal that may cause the ghost touches.
At home, at work, wifi or data, it doesn't happen.

Fingerprint sensor not working occasionally

I've been recently getting some instances where I would lock the phone and the fingerprint sensor won't respond to my finger.
This really started when I changed my lock to pattern swiping. Anyone have the same issue? I rebooted and changed it back to pin lock and it seems to be working all the time again, but I don't know what caused it in the first place.
Thoughts?

How many fingerprints do you have saved? I have 3. 2 of my left index finger and one of my right. 95% of the time I use my left. Set up several and see if that helps. Move your finger all over the sensor when setting it up so it gets a broad picture of your fingerprint

jbdan said:
How many fingerprints do you have saved? I have 3. 2 of my left index finger and one of my right. 95% of the time I use my left. Set up several and see if that helps. Move your finger all over the sensor when setting it up so it gets a broad picture of your fingerprint
Click to expand...
Click to collapse
It's not that it doesn't recognize my fingerprints, but it doesn't recognize fingerprints in general. So when I put my finger on it, it doesn't do the double buzz, it's just non responsive.

this happened to me yesterday several times. And i received phone yesterday... . I have two prints. Left and right index fingers. It didnt fail, just was as my finger wasnt in the reader
MDB08L

experienced the same thing this morning. phone was plugged charging and finger print would not detect, had to manually hit the power button then it worked. i find there are a lot of issues when the phone is charging though, screen sometimes becomes very unresponsive while charging. i think there was a similar thread about that as well.

Just started having this today as well. Sometimes doesn't acknowledge fingertip at all; works if i press lock button to wake the screen. Kind of a bummer, otherwise very satisfied overall. Hope it's just something that can be ironed out with a software update.
---------- Post added at 11:58 PM ---------- Previous post was at 11:52 PM ----------
Nothing out of the ordinary installed. Twitter, Instagram, Dropbox, etc. Nothing to interfere with lock screen. I do use pattern unlock.
EDIT: Will try PIN unlock instead of pattern for a while to see if it acts any differently.

ajmalott said:
Just started having this today as well. Sometimes doesn't acknowledge fingertip at all; works if i press lock button to wake the screen. Kind of a bummer, otherwise very satisfied overall. Hope it's just something that can be ironed out with a software update.
---------- Post added at 11:58 PM ---------- Previous post was at 11:52 PM ----------
Nothing out of the ordinary installed. Twitter, Instagram, Dropbox, etc. Nothing to interfere with lock screen. I do use pattern unlock.
EDIT: Will try PIN unlock instead of pattern for a while to see if it acts any differently.
Click to expand...
Click to collapse
Any luck? I did a system wipe after unlocking, and flashed new factory images but still happening.

No luck. Still happening either way. I'd say maybe 10% of the time, fingerprint unlock works correctly. The other 90% I have to wake the screen with the lock button first. Sometimes after trying fingerprint multiple times, when I press the lock button and the screen wakes there is a little message at the bottom that says "Fingerprint hardware unavailable" in red where the little fingerprint icon usually is. But then it immediately changes to the fingerprint icon and it works fine.

ajmalott said:
No luck. Still happening either way. I'd say maybe 10% of the time, fingerprint unlock works correctly. The other 90% I have to wake the screen with the lock button first. Sometimes after trying fingerprint multiple times, when I press the lock button and the screen wakes there is a little message at the bottom that says "Fingerprint hardware unavailable" in red where the little fingerprint icon usually is. But then it immediately changes to the fingerprint icon and it works fine.
Click to expand...
Click to collapse
I was able to find a bit more about this issue. When it happened again, I pressed the power button and quickly checked the fingerprint icon at the bottom of the lockscreen and it turned red and said "fingerprint hardware not available" for a split second before turning white again. I searched that error message and got this thread https://www.reddit.com/r/nexus5x/comments/3pm3lv/fingerprint_hardware_not_available/
I'll try wiping the cache and see if that helps at all. If not, I'm going to RMA.

jadesocket said:
I'll try wiping the cache and see if that helps at all. If not, I'm going to RMA.
Click to expand...
Click to collapse
I'm not much of a tinkerer, but I'll give this a shot. If it clears it up then okay, but if it happens again I'll probably RMA too. Not willing to put up with such inconsistencies on a brand new phone with such a highly touted feature.
Unrelated, this is actually already my second Nexus 5X. The first one I received would not take a charge, and I didn't have another USB Type-C cable to test, so they sent me an entirely new package. If wiping cache doesn't do it, I'm really not sure if I should bother with a third Nexus 5X. Kind of disheartening. I really enjoy the device otherwise.

So far so good for me, Let me know how it goes for you!

jadesocket said:
So far so good for me, Let me know how it goes for you!
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Click to collapse
Still happening today.

ajmalott said:
Still happening today.
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Click to collapse
That's a bummer. It actually happened again today for me too.

jadesocket said:
That's a bummer. It actually happened again today for me too.
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Click to collapse
I chatted with a Google support rep today, describing the issue and sending links to other message boards that are discussing this topic. He had me restart the phone in safe mode and sent a follow-up email, asking me to check back in after a few hours or a day or whenever, and let him know if the issue happens again. This was about seven or eight hours ago, and I haven't had the fingerprint sensor fail once when pulling the phone out of my pocket. It seems possible that a third-party app is interfering with the sensor's ability to function when the device is locked and the screen is off. I haven't installed very many apps, and they're all mainstream ones that everybody uses. My next step may be to factory reset the phone and stick to stock install for a day or two, then maybe add apps like Twitter, Instagram, etc., back one at a time per day and see if the issue returns. If it is a software issue, I don't think an RMA is necessary.
EDIT: Well it just did it, never mind all that

ajmalott said:
I chatted with a Google support rep today, describing the issue and sending links to other message boards that are discussing this topic. He had me restart the phone in safe mode and sent a follow-up email, asking me to check back in after a few hours or a day or whenever, and let him know if the issue happens again. This was about seven or eight hours ago, and I haven't had the fingerprint sensor fail once when pulling the phone out of my pocket. It seems possible that a third-party app is interfering with the sensor's ability to function when the device is locked and the screen is off. I haven't installed very many apps, and they're all mainstream ones that everybody uses. My next step may be to factory reset the phone and stick to stock install for a day or two, then maybe add apps like Twitter, Instagram, etc., back one at a time per day and see if the issue returns. If it is a software issue, I don't think an RMA is necessary.
EDIT: Well it just did it, never mind all that
Click to expand...
Click to collapse
I had hope Looks like RMA imminent for me. I put that glass screen protector on so well...

ajmalott said:
EDIT: Well it just did it, never mind all that
Click to expand...
Click to collapse
Lots of apps updated in the past week. The problem hasn't resurfaced for a whole 48 hours now. Hoping I can put this behind me

jadesocket said:
That's a bummer. It actually happened again today for me too.
Click to expand...
Click to collapse
I've spent the past week emailing back and forth with Google tech support, sending in bug reports, even sending a video of the problem happening (and showing the fingerprint sensor working immediately after pressing the lock button). They've determined that the fingerprint sensor hardware itself is fine, and the problem is that instead of waking the screen it's telling the phone to go into Doze. I'm still sending them bug reports, and they're trying to replicate the problem on their own Nexus 5X to determine what (possibly an app?) is causing the problem. I'll report back in with any more information, in case anyone else has the problem and ends up here.

It happened to me too, stock phone, no third apps installed. I will keep an eye on this.
off-topic: the discoloration of the back of the phone it's very bad!

ajmalott said:
I've spent the past week emailing back and forth with Google tech support, sending in bug reports, even sending a video of the problem happening (and showing the fingerprint sensor working immediately after pressing the lock button). They've determined that the fingerprint sensor hardware itself is fine, and the problem is that instead of waking the screen it's telling the phone to go into Doze. I'm still sending them bug reports, and they're trying to replicate the problem on their own Nexus 5X to determine what (possibly an app?) is causing the problem. I'll report back in with any more information, in case anyone else has the problem and ends up here.
Click to expand...
Click to collapse
I believe it's not the hardware as well. I've noticed that it's mainly when I get notifications from something that the sensor stops working.

jadesocket said:
I believe it's not the hardware as well. I've noticed that it's mainly when I get notifications from something that the sensor stops working.
Click to expand...
Click to collapse
Did a factory reset, and the problem came back almost immediately. Google tech support wanted me to reinstall OS entirely, but I don't have the right cable (type C to type A) to hook up to computer, so they just gave RMA. Got the new one on Friday, so far so good. But then, with the last phone, the issue didn't appear until after a week or two. Fingers pressed. Tech support really seemed to take my case as a rarity, and they were unable to recreate it with their own device. Here's hoping it's just limited to a few devices.
P.S. Off topic, but Google support wouldn't give me anything for the Black Friday deal. I asked multiple times in multiple ways. Oh well.

Touch screen problem

Weird this. I sometimes find that the 'dock' area of the screen will not respond to new touches. Therefore I can't open the phone or the app drawer etc. Odd thing is that I can drag icons from elsewhere over the area which makes me think this is more a software issue than a hardware one. If I open Chrome links can't be opened if they are in the affected area. It's just weird.
Some times this requires a reboot to clear but other times it appears to clear by itself. From my observations it seems to start after using the camera app.
Any ideas? Could this still be down to a defective device?
Matt.

I experienced the exact same thing. Everything else works normal though. It happens after using the Camera app and goes away after I clear the app from the multitasking window (which I have to do app by app since also "Clear all" can't be tapped). I just hope its a software bug that can be fixed by an update.

Clearing running apps doesn't sort the problem on mine. Your problem certainly sounds very similar though especially given the connection with the camera app in your case as well. Tried a factory reset and the problem persists but it is very random and difficult to reproduce. Still not 100% sure it's not some sort of hardware fault as I can't really see any touch screen related problems being reported on the web and this one is very irritating.

I experienced this once - also after having the camera. I rebooted and haven't experienced it again.

I have the same problem where my touch screen doesnt respond in the corners sometimes. Really abnoxious when playing games and then i just lose because of this. I send my phone to HTC and i waited 20 days to get my phone back with the same problem as before. First i downloaded a touch screen test app, and there it didnt show any response in the corners but another touch screen test app registered every touch.

I have the same problem. Seems to be caused by either the camera or the photos app. Closing them doesn't help here, but a reboot does. It's something that started happening recently so I hope an update of some sort will fix this.
Very annoying... If anyone has found a permanent solution I hope they'll share it here.
Skickat från min HTC 10 via Tapatalk

Found a fix
b0ngle said:
Weird this. I sometimes find that the 'dock' area of the screen will not respond to new touches. Therefore I can't open the phone or the app drawer etc. Odd thing is that I can drag icons from elsewhere over the area which makes me think this is more a software issue than a hardware one. If I open Chrome links can't be opened if they are in the affected area. It's just weird.
Some times this requires a reboot to clear but other times it appears to clear by itself. From my observations it seems to start after using the camera app.
Any ideas? Could this still be down to a defective device?
Matt.
Click to expand...
Click to collapse
Yes it is a software issue. U just need to revert the photos app back to the factory version. This can be done by going into settings >apps >photos app and the click on uninstall updates. Then reboot your device and the problem should be gone. Try it out and tell us if it works for u as well.

b0ngle said:
Weird this. I sometimes find that the 'dock' area of the screen will not respond to new touches. Therefore I can't open the phone or the app drawer etc. Odd thing is that I can drag icons from elsewhere over the area which makes me think this is more a software issue than a hardware one. If I open Chrome links can't be opened if they are in the affected area. It's just weird.
Some times this requires a reboot to clear but other times it appears to clear by itself. From my observations it seems to start after using the camera app.
Any ideas? Could this still be down to a defective device?
Matt.
Click to expand...
Click to collapse
or you could turn off the screen using power button and then turn your screen back on using fingerprint option....
its something to do with incompatible apps messing up frameworkres

screen stutter, complete loss of touch.

Been using the phone for the last 12 hours and I noticed something towards the end of my use last night.
The screen seemed to become unresponsive. And when it would work it would start to make its own input when scrolling and opening any app or link my finger would drag over while scrolling.
Changed refresh rates, changed resolutions, even seen if the blue light filter was the issue. Nothing.
Almost seems like the screen drops frames when scrolling, like it gets caught on something.

New development. Fingerprint sensor doesn't respond at all and inputting a pattern is damn near impossible. Going to try removing the screen protector to see if that could also be the issue

Did a factory reset
Issue seems to be where the finger print scanner is
It's almost like a dead or unresponsive zone.

Sounds like a factory defect, better have it replaced if resetting didn't worked.

Small video showing when scrolling over the fingerprint reader, the screen almost loses input

Defect.

Samsung has been little help lol. They want me to send it in for repair instead of an exchange. They also said to just order a whole new one and return the one I have now except the black 128 is sold out

imtjnotu said:
Samsung has been little help lol. They want me to send it in for repair instead of an exchange. They also said to just order a whole new one and return the one I have now except the black 128 is sold out
Click to expand...
Click to collapse
Sounds like Samsung support LOL...sorry you're having issues

Did you remove the factory installed screen protector? Maybe it's the cause of the issue

Return that pal, that doesn't sound good at all.

lovers74 said:
Did you remove the factory installed screen protector? Maybe it's the cause of the issue
Click to expand...
Click to collapse
one of the first things i did to trouble shoot. still having the issue. sometimes the screen completely loses all touch registration and it doesnt even know im trying to swipe or push on things. just realized it did this also after tmobiles new software update.
im still waiting here to hear back from samsung on how they are going to fix this issue

The same thing happens to me. Pulling down the notification shade seems to be the only thing that still works. It seems to goose the phone and it starts working again.

Test using the *#0*# diagnostic menu and use the Touch test.

Question Issues with Smart Lock?

Hi,
I find the Smart Lock (using Trusted Places) to be very buggy..
Sometimes I find that the Smart Lock just stops working when I'm at my desk.. Whatever, so I try and re-enable it, but I'm never able to easily re-enable it. I follow the same process, but the lock screen doesn't have the unlocked padlock. Rebooting the device made it work, and I also got it to "work" by toggling "On-body detection", and then going back to "Trusted places" (or some odd combination of adding a 2nd Trusted Place). It's a bit frustrating..
It's also not clear to me how to enable the "Trusted places" option. For example, the "On-body detection" option has a toggle to enable it. The "Trusted places" screen has no button/toggle. I tap on the big tile/graphic of the "house with the 4 dots linking to the phone", and I believe that's how you kickstart it?
Lastly, in the Trusted Places screen, it has a note at the bottom saying:
"Your device will stay unlocked for up to four hours..."
Click to expand...
Click to collapse
So according to that, it expires at 4 hours? However when I wake up I notice that it's still active..

I have a similar issue were at random the smart lock will just not work and I have to log back into the phone, even finger print option not available. Basically same as if I was to restart the phone. The feature is still enabled so don't need to re enable! I was hoping that getting onto a pixel this garbage will stop happening after experiencing it on my old op6t but as of now the pixel works worse then op.

thisguy159 said:
I have a similar issue were at random the smart lock will just not work and I have to log back into the phone, even finger print option not available. Basically same as if I was to restart the phone. The feature is still enabled so don't need to re enable! I was hoping that getting onto a pixel this garbage will stop happening after experiencing it on my old op6t but as of now the pixel works worse then op.
Click to expand...
Click to collapse
Ah interesting, so you are experiencing similar issues too..
I wonder if it has something to do with the phone temporarily losing it's current location, and thus forcing a lock on the phone? Not sure..

oksureman said:
Ah interesting, so you are experiencing similar issues too..
I wonder if it has something to do with the phone temporarily losing it's current location, and thus forcing a lock on the phone? Not sure..
Click to expand...
Click to collapse
You would think but I have my watch connected to it as well both wearos or fitbit sense and same issue with smart lock, so not just location limited.

Noticed the same problem here. My old device I just used the rear finger print scanner, it was instant on and in, with the Pixel 6 Pro the finger print reader is neither in the best place or the quickest, and if you are in a dark place and don't aim properly, its a blinding light! So I thought at least at home I can use smark unlock. Worked fine yesterday, today it wouldn't stay unlocked. All settings appeared okay, my address was shown as a trusted place, I loaded maps so it get my location (it was already showing me at home anyway), but just not working.
I then removed my trusted place, readded, exactly the same address from the pinpoint on the map was shown, and it is working again.
I took the 4 hours to mean that after 4 hours you would need to sign in again once, then you get another 4 hours of smart unlock.
Just a buggy piece of Google software I guess.

Honestly I don't think I've ever had Smart Lock that really worked on ANY of my android phone. It works when it wants to.

Smart Lock has been janky since original pixel and the nexii before that.