So this is an update to a previous issue I had...
When I first got this phone, the included USB3.0 charger charged much faster than a standard microUSB charger. But then it stopped charging fast. It pretty much stopped charging at all really. Like maybe 1% battery added in like 20 minutes.
So I sent it into Samsung and they returned it saying they couldn't replace it because the wall adapter part was actually from a Note 2 which doesn't support the 3.0 wire (even though it was absolutely the one that came in the box). Once I got it back, I found a brand new set of the same wire and adapter (it was covered with the packing plastic wrap and all that stuff which is what makes me think it was actually a replacement). I plugged in my phone and it charged quick again for about a day. Then it went back to charging slow again.
I still need to get down to T-Mobile to see if they'll exchange the wall adapter which supposedly doesn't work with the USB3.0 cable even though both times it worked at first. It's their mistake but I have a hard time believing they'll own up to it... The model on the adapter by the way is EP-TA10JWE with an output of 5.3V 2.0A.
Assuming they don't exchange it... What do you guys think are my options here? I ordered a 3rd party USB3.0 cable from Amazon and that does the same super slow charging as this (and it didn't come with a different wall adapter anyway so it was kind of a stupid purchase on my part). I tried plugging the cable into a computer with USB3.0 and it didn't make a difference. Is there a different wall adapter that is known to work with the fast charging on this phone that I can buy? Is it AT ALL possible that the connector on my phone is the problem and I need a new phone? That would be terrible, but if it's something I need to do I will. It charges just fine and the same speed as any other phone when I use a microUSB cord and adapter like the one that came with my old S3.
Any thoughts?
Thanks
That's weird brother. I checked my charger and i have the same model number and mine charges extremely fast. Maybe it's a problem with the device it's self.
polarbearmc said:
So this is an update to a previous issue I had...
When I first got this phone, the included USB3.0 charger charged much faster than a standard microUSB charger. But then it stopped charging fast. It pretty much stopped charging at all really. Like maybe 1% battery added in like 20 minutes.
So I sent it into Samsung and they returned it saying they couldn't replace it because the wall adapter part was actually from a Note 2 which doesn't support the 3.0 wire (even though it was absolutely the one that came in the box). Once I got it back, I found a brand new set of the same wire and adapter (it was covered with the packing plastic wrap and all that stuff which is what makes me think it was actually a replacement). I plugged in my phone and it charged quick again for about a day. Then it went back to charging slow again.
I still need to get down to T-Mobile to see if they'll exchange the wall adapter which supposedly doesn't work with the USB3.0 cable even though both times it worked at first. It's their mistake but I have a hard time believing they'll own up to it... The model on the adapter by the way is EP-TA10JWE with an output of 5.3V 2.0A.
Assuming they don't exchange it... What do you guys think are my options here? I ordered a 3rd party USB3.0 cable from Amazon and that does the same super slow charging as this (and it didn't come with a different wall adapter anyway so it was kind of a stupid purchase on my part). I tried plugging the cable into a computer with USB3.0 and it didn't make a difference. Is there a different wall adapter that is known to work with the fast charging on this phone that I can buy? Is it AT ALL possible that the connector on my phone is the problem and I need a new phone? That would be terrible, but if it's something I need to do I will. It charges just fine and the same speed as any other phone when I use a microUSB cord and adapter like the one that came with my old S3.
Any thoughts?
Thanks
Click to expand...
Click to collapse
Are you rooted? What kernel?
NOTE 3
BACARDILIMON said:
Are you rooted? What kernel?
NOTE 3
Click to expand...
Click to collapse
no not rooted (i was thinking about it and then this whole thing started)
I've noticed the same thing with mine ..and definently trickling on USB 2 .. I thought USB 3 was suppose to be all the hype about how it would do when u turn fast charge on in a rooted phone with custom kernel.. The charging is slower than my note 2 on USB 2..
Sent from my SM-N900T using XDA Premium 4 mobile app
ezsoulja said:
I've noticed the same thing with mine ..and definently trickling on USB 2 .. I thought USB 3 was suppose to be all the hype about how it would do when u turn fast charge on in a rooted phone with custom kernel.. The charging is slower than my note 2 on USB 2..
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
its so weird that it DID charge faster for that first couple days (and again after I got the new one)... And I have 2 friends with Note 3's that say they charge faster than their previous phones (one of them had a Note 2).
I just don't know what to do...
The enhanced speed with USB 3.0 is for data transfer, not charging. Using a USB 2.0 or 3.0 will charge your phone at the same speed.
Sent from my SM-N900T using Tapatalk
Towle said:
The enhanced speed with USB 3.0 is for data transfer, not charging. Using a USB 2.0 or 3.0 will charge your phone at the same speed.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Well first of all, every review says it charges faster with the included 3.0 charger... So I don't see how you could be right about that... Not trying to argue, it's just that was one of the features that everyone talked about... And second of all, the 3.0 charger that came with it barely charges at all anyway anymore, so even if that was true, either the cable, adapter, or phone still has a problem... Phone charges fine, maybe 3 hours for 100% charge with a microUSB cable... About 1% in 10 minutes (that's as long as I can bring myself to bother testing the 3.0 charger for). And that's if the screens off. If the screen is on it actually just won't charge at all, it's like it drains quicker than it's charging with the screen on with that 3.0 cable... Again I say "cable" but it could be the cable or the adapter or the phone that's the problem... I'd love to find a way to figure out which it is...
For some reason the 3.0 charger charged lightening fast today ... Maybe the jedi ROM had to settle in for a few days maybe?
Sent from my SM-N900T using XDA Premium 4 mobile app
My Pixel XL would change with older USB ports and my portable battery. It would show that it was slow charging but it would charge.
The Pixel 2 XL shows a charging icon (nothing about being slow) but it will not charge the battery. Hours later the battery percentage actually goes down a little.
Only charging from the wall seems to work.
seeing this with chargers that are 1A and lower - haven't tested between 1A and 2A yet
3A and above (stock charger) is fine
https://photos.app.goo.gl/RON15TSuM74mPtvq1
Well I’m testing it out with two Pixel 2 XLs this morning because of staining issue on the first one and the dead touch edge this which I guess will be fixed in an update but they sent me a new one anyway.
So:
The new Pixel 2 XL has less stain marks on the white back.
The screen still turns blue as I ever so slightly tilt it but screen is whiter when dead on as the old one is a little peach-ish. That is with both screens at the same brightness and with the same color profile.
The new Pixel 2 XL is also charging with the same portable Duracell charger that the old one can’t use. Even over night with the charging icon on the old Pixel 2 XL would not charge and the Duracell charger would still showed full like nothing happened.
I’d just get my money back if they did not have my (in perfect condition) Pixel XL for trade in that they still have not processed yet and I can’t wait to see if I’m one of the ones they try rob by saying it was not reset or not as described etc.
Got this from good old off-shore support.
Furthermore, please note that it's recommended to use the original charger that was supplied with the phone for best results. Also, the 3rd party chargers may cause damages to your device.
The USB cables and chargers seem ok. They all work with my Nexus and Pixel XL and they work with the replacement Pixel 2 XL. I was just wondering if that was yet another known issue?
I’ll be sending the older Pixel 2 XL back as soon as I move everything over to the new one. While they both have poor touch sensitivity at the edge of the screen at least the new one will charge from low amp USB ports. As Google has my old Pixel XL I don’t have an option.
Will the poor touch response at the edges be fixed in firmware? Some on-line are saying it will be but I just got the 8.1 update and its still hard to use keys and buttons at the very edge of the screen.
I kinda wish I could just get my old Pixel (1) XL back. Google and LG really let us down this time.
I noticed this when I tried to charge my Pixel 2XL in my car using a micro USB to C adapter, which worked fine with my Nexus 6P. However, using a USB C to A works fine. Doesn't charge quite as fast as using original, but it's pretty good. Same with my portable charger. Luckily I won't have to use it often, but now I know I can, without having to buy a new charger.
can we get this to XDA or AP so this can be investigated properly?
if we can't use any old portable battery chargers or plug into our auto via USB and charge this is a serious issue
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Cable could be going bad or it's missing the 100ohm resister the phone just went into protection it will work again at some point but I recommend getting a new cable direct from Google
Tired of buying ones that should have the resister but still not having quick charge work and issues like that.
Sent from my Pixel 2 XL using Tapatalk
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Check for these options, see if it got changed to charging only.
Unfortunately, I don't have these options available. Like I said, nothing happens. The phone only goes into charging mode. I've tried a bunch of different cables that works with my OG Pixel.
in developer options check to see if under "select USB configuration" you have it set to charging only.
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
skimminstones said:
in developer options check to see if under "select USB configuration" you have it set to charging only.
Click to expand...
Click to collapse
Tried doing it. No change.
I tried using some contact spray to see if it's because of rust/oxidation of the pins in the charging port, no change.
I still think it's an hardware issue though. Like I said, not even factory resetting the phone fixed it. I'll just live with not having android auto and USB, not super important for me anyway. Thanks guys.
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
gettinwicked said:
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
Click to expand...
Click to collapse
There probably is .. I've read a lot of posts about people having similar issues.
Ok... So something weird just happened. I connected my phone to the charger as usual, and suddenly I could see the "estimated time until full charge" notification again, for the first time in weeks! I tried disconnecting it, and connecting it to my computer and I could browse the images on my phone! I thought my issue was fixed, so I disconnected it and connected it to the outlet again.. And now it is the same as before again. No estimate until full charge and windows says the device malfunctioned... What the hell happened there for a couple of minutes?
Pixel 2 XL and having the identcal issue as OP.
Phone charges only in car and computer. Once for just a few minutes the Android Auto just starter working and on PC I was briefly able to access phone storage. Then nothing. Went to dealer thinking it was car USB port but the technicians Samsung plugged in and Android Auto started right up.
Swapped cables, same isssue.
Wondering if I should even bother with factory reset or just pursue repair?
My Pixel 2 XL is from Verizon, anyone have any experience with warranty repairs?
(btw, checked in the developer sections and usb is set to MTP)
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Same exact problem here with XL2. The phone will charge anywhere with any cable but can not access phone storage from laptop and Android Auto no longer works. It worked fine last week, now no go. I called Google as I bought phone from them and they are are sending a replacement to me which will be here this Monday.
Has to be hardware issue as my XL works perfectly.
Hey i have the exact same problem. Cannot access the phone with usb cable. The problem for me is, that i have Lineage OS installed without root and it installed its own recovery, so i'm basically unable to go back to stock. The google support told me that because it's not the original software on the phone its out of warranty and i should just reflash the factory image, but i already told them that as long as i can't access the phone with usb i can't do that. Will see what i can do else. Maybe i just have to pay to get it fixed. I'm very sad about that.
Also same here. I contacted support and signs indicate that this is a warranty issue.
No USB data for me anymore. Charging only. The interesting thing is although the USB-C is symmetrical only one of the two possible orientations is actually charging the phone.
Same problem just happened with my pixel 2 XL. I believe this was some kind of a weird update that Google did last night that screwed everything up. I've tried hard factory reset as well as resetting the phone changing cables Etc. Nothing works
I was one of those people that cursed out Google regarding this particular issue. I was getting windows 10 errors "device not recognized", the USB-C audio adapter didn't work for my car, not did the audio adapter, so I was gonna chalk it up to the fact I got a faulty phone, that was until....
I had searched around and saw some articles on how the USB-C port was a dust collector. I used s toothpick to knock out some of the lint that was trapped inside the port, nothing changed.
Just about to RMA my phone and I decide to try one last attempt.
1) find the thinnest cardboard / oaktag you can find that can fit in either side of the port without having use force ( if you have an old Google fi data sim card cardboard laying around, it works perfect )
2) Get some rubbing alcohol and dip about 2 to 3 cm of it in the alcohol
3) Gently move the cardboard against the connectors in a left right motion, too and bottom side, when you hit the corners drag the cardboard up to remove any additional dust or lint. I ended up extracting more lint and dirt that rolled off both sides of the connectors
I let the USB-C connector dry and cleaned again in the same method.
Now when I plug in my device it's recognized by my PC, all USB-C peripherals work, even my SanDisk USB-C flash drive.
Before you quit after all your efforts, give cleaning the port a shot. You can't really do any damage because the phone is moisture resistant , and alcohol evaporates quick.
It's very easy for dirt to get lodged in the port, and when you plug in your phone to charge, it's just going to compress and smear the dirt all over the connectors ( possibly fuse the dirt on the contacts ). This happens with all USB-C ports in similar situations.
If you guys are still reading this , give it a shot if you haven't returned your units.
ugh .... just happened to mine. While the bootloader is unlocked. hopefully i can clean or replace the port.
Anony58 said:
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
Click to expand...
Click to collapse
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
jimv1983 said:
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
Click to expand...
Click to collapse
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Anony58 said:
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Click to expand...
Click to collapse
The best guess I have is that the issue was caused by some bug in an update (the April or May update if my timeline is correct) and was fixed in the November Update.
Now I have a new issue that stated with the Pie update. Music metadata no longer shows up on my car's audio system when playing over Bluetooth. Many people are experiencing the issue. There is a work around but it's annoying.
My pixel 2 xl suddenly won't charge via the original charger although the charger works on any other phone except mine ! and my phone will be charged by any other charger and when i try to plug my phone to the computer it won't work ! is it a damaged port or just software glitch ?
Khalid_am said:
My pixel 2 xl suddenly won't charge via the original charger although the charger works on any other phone except mine ! and my phone will be charged by any other charger and when i try to plug my phone to the computer it won't work ! is it a damaged port or just software glitch ?
Click to expand...
Click to collapse
It's the port, pretty common. My second one is starting to go. It will get worse and then completely fail. Hopefully you are the original owner, they will warranty it.
Try cleaning the port. A little rubbing alcohol and compressed air.
Sent from my Pixel 2 XL using Tapatalk
TonikJDK said:
It's the port, pretty common. My second one is starting to go. It will get worse and then completely fail. Hopefully you are the original owner, they will warranty it.
Click to expand...
Click to collapse
First time I've had a legit need to RMA issue and I'm not the original owner. Even worse it was bought under ProjectFi apparently. Couldn't get anywhere for a RMA. I guess if the phone is clearly less than a year old why should it not supported? I understand it states this and states that, blah, blah, blah, but it just seems like a way out of not having to support your product, when it wasn't even release a year ago yet.
Khalid_am said:
My pixel 2 xl suddenly won't charge via the original charger although the charger works on any other phone except mine ! and my phone will be charged by any other charger and when i try to plug my phone to the computer it won't work ! is it a damaged port or just software glitch ?
Click to expand...
Click to collapse
If it works fine with other chargers but not the original I doubt it's the charge port. For me the original charger will often only work if it's plugged in one way. If you plug it in and it won't charge try unplugging, flipping the cable over and plugging it back in. It happens to me with the original charger and a replacement of the original charger but not with the 2 chargers I had from my Nexus 5X or any other chargers I try.
The same happened to me. Just clean the port, with some alcohol.
I watered my phone, tbe usb port got damaged, i cleaned it, and a day after it were working again.
I have a charging problem with my Pixel 2 XL.
It will not charge with any wall charger or car charger.
I have one of thoes portable battery banks, and it charges the phone just fine. It also charges when plugged into a computer.
Anyone have any idea why this is happening?
jblack41510 said:
I have a charging problem with my Pixel 2 XL.
It will not charge with any wall charger or car charger.
I have one of thoes portable battery banks, and it charges the phone just fine. It also charges when plugged into a computer.
Anyone have any idea why this is happening?
Click to expand...
Click to collapse
I have an issue where sometimes the stock charger (as well as a replacement) will very often only charge my phone when plugged in one way. All other chargers are fine.
Well I went in the settings, did a factory reset. Still had the problem.
Then I downloaded and flashed the factory image with data wipe and phone charges like it supposed to now.
I had a problem with this as well.. it will charge on anything that is low amp... It won't connect to computer to transfer anything but will charge slowly.. I had mine replaced and they said it was the charging port..
Sent from my Pixel 2 XL using XDA-Developers Legacy app