Related
All,
I have a big problem. When I try to start my phone I get the black screen with google and the unlocked padloack, after which the screen goes dark and nothing happens anymore.
What I did before this are two things. I had been mukking around with the screen resolution (I had it set at 240 and 280, as some apps did not show up in the market) also downloaded LCD density to solve the market issue.
I then rebooted the device and entered CWM to do a backup which as far as I knew succeeded. unfortunately after rebooting, see the above.
I have tried a couple of reboots, tried restoring the nandroid (the above was the only one I had). that didn't work, so tried to connect to the PC to load a new ICS rom (original 4.0.4 by google), unfortunately my device can not go into USB mode in CMW (it comes up with UMS lunfile missing....)
so I am woring in circles. can't start the device to download a rom, can't open USM to load a ROM to start the device again.....
any help would be appriciated
thanks
Patrick
hey
flash a new ROM via fastboot then, there are enough guides
-Syn
Edit: Alternatively, flash the stock Google ROM via GNex toolkit and go from scratch.
as mentioned, I can't get a rom on the phone so that I can flash it.
I can't start the phone to donwload one, and can't connect it to usb to get one on the storage....
sorry, you mentioned fastboot.... not USB.
so connect it to usb cable. I then entered fastboot devices, no number came up, as was also the case with ADB. thinkin I might not have the correct USB drivers for my windows machine. any idea where to get teh correct one?
pwvandeursen said:
as mentioned, I can't get a rom on the phone so that I can flash it.
I can't start the phone to donwload one, and can't connect it to usb to get one on the storage....
Click to expand...
Click to collapse
To flash stock images the files are on your PC, not the phone.
If you can get the phone to boot into fastboot (via vol up + vol dn + power) and get your PC to recognize it you're good to go.
thats the issue. pc cannot recognize the phone, so cannot get any files from the PC to the phone (ie. cannot get a rom file to the phone...)
pwvandeursen said:
as mentioned, I can't get a rom on the phone so that I can flash it.
I can't start the phone to donwload one, and can't connect it to usb to get one on the storage....
sorry, you mentioned fastboot.... not USB.
so connect it to usb cable. I then entered fastboot devices, no number came up, as was also the case with ADB. thinkin I might not have the correct USB drivers for my windows machine. any idea where to get teh correct one?
Click to expand...
Click to collapse
Either directly from Samsung or download the GNex Toolkit (You might want to use it anyways to flash the stock image), the drivers come with it.
After you installed the drivers and have you phone plugged in, go to the device manager to check if it is connected properly.
pwvandeursen said:
[snip]
thinkin I might not have the correct USB drivers for my windows machine. any idea where to get teh correct one?
Click to expand...
Click to collapse
For the drivers, I would recommend you remove all old drivers and install these. If you don't know how to install them, or are having issues, look here.
pwvandeursen said:
as mentioned, I can't get a rom on the phone so that I can flash it.
I can't start the phone to donwload one, and can't connect it to usb to get one on the storage....
sorry, you mentioned fastboot.... not USB.
so connect it to usb cable. I then entered fastboot devices, no number came up, as was also the case with ADB. thinkin I might not have the correct USB drivers for my windows machine. any idea where to get teh correct one?
Click to expand...
Click to collapse
I had a similar issue with regard to my PC recognizing the drivers. I googled around and found that people were having success with installing the PdaNet drivers, so maybe you can try that too. I had installed the Android SDK as well as the PdaNet drivers, and I eventually got mine to work.
I would probably follow Efrant's links first though - if that doesn't work for you, then maybe you can try PdaNet drivers and/or installing the SDK.
Good luck.
Why not just do a factory reset from within recovery?
¢ £®0π π€XU$ |||
the factory reset didn't help, the phone just wouldn't go past the black lockscreen. So in the end I used the galaxy nexus toolkit. installed the drivers for the PC, was able to go through fastboot and push files and flash a new rom.
Al is now solved, just need to do a lot of work to bring the phone back to where it was and make a backup asap.
thansk all for the help!
case closed.
pwvandeursen said:
the factory reset didn't help, the phone just wouldn't go past the black lockscreen. So in the end I used the galaxy nexus toolkit. installed the drivers for the PC, was able to go through fastboot and push files and flash a new rom.
Al is now solved, just need to do a lot of work to bring the phone back to where it was and make a backup asap.
thansk all for the help!
case closed.
Click to expand...
Click to collapse
Good to hear you got it.
I am getting a Unknown usb device (device descriptor request failed) It keep telling me usb device not recognized while being plugged it. I have tried several things
1. another windows 10 computer worked the first time then same error as a laptop.
2. unintalled the driver and rebooted.
3. also used multiple usb ports
cant find anything after searching
pixel 2 xl 8.0 September update
rooted lastest magisk 15.3
latest twrp installed
stock kernel
recently a fresh install a few days ago because i got it to work somehow but not anymore what do i do?
adb, fastboot, and storage cannot be accessed
Try these steps:
-uninstall previous version of SDK tools from PC
-download latest SDK Tools from HERE
-have a USB 2.0 cable available
-follow these steps to verify connectivity
see if these things help
Unless there is a specific reason you're still on Sept 8.0, I'd take this chance and upgrade to lasts 8.1 factory image.
evanxalmighty said:
I am getting a Unknown usb device (device descriptor request failed) It keep telling me usb device not recognized while being plugged it. I have tried several things
1. another windows 10 computer worked the first time then same error as a laptop.
2. unintalled the driver and rebooted.
3. also used multiple usb ports
cant find anything after searching
pixel 2 xl 8.0 September update
rooted lastest magisk 15.3
latest twrp installed
stock kernel
recently a fresh install a few days ago because i got it to work somehow but not anymore what do i do?
adb, fastboot, and storage cannot be accessed
Click to expand...
Click to collapse
I'm just spitballing here but....
With phone plugged in, on your pc, under device manage. When you open it up do you see unknown android device? That driver may need to be updated. Also, USB debugging is on, and the option to transfer files? Is your SDK platform-tools up to date?
I forgot to mention downloaded the platform tool for both computers. I never updated because i had root and nothing new was that interested enough to start all over. I followed the steps and nothing usb debugging is on. In device manager its says Unknown usb device (device descriptor request failed). I cant transfer files or anything. I tried updating to the google driver but it said it wasnt compatible.
I haven't seen it with this phone yet, but try changing the USB mode on your phone from the notification; I've had a few phones that refuse to work in specific modes.
evanxalmighty said:
I forgot to mention downloaded the platform tool for both computers. I never updated because i had root and nothing new was that interested enough to start all over. I followed the steps and nothing usb debugging is on. In device manager its says Unknown usb device (device descriptor request failed). I cant transfer files or anything. I tried updating to the google driver but it said it wasnt compatible.
Click to expand...
Click to collapse
Have you tried a different USB-C-A cable just for the heck of it. May have to factory reset and see if that solves it.
evanxalmighty said:
I forgot to mention downloaded the platform tool for both computers. I never updated because i had root and nothing new was that interested enough to start all over. I followed the steps and nothing usb debugging is on. In device manager its says Unknown usb device (device descriptor request failed). I cant transfer files or anything. I tried updating to the google driver but it said it wasnt compatible.
Click to expand...
Click to collapse
So your driver is messed up. Did you use the driver below?
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
Sent from my taimen using XDA Labs
It won't let me install the driver I get some kind of error when selecting it. I was able to get it to work after plugging it in and out. Now that I updated to 8.1 everything was fine untill I got home. Now it's doing it again. I tried 2 different cables restarted my computer and laptop and can't figure out why it was working fine before without doing anything different.
Try this:
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
JimSmith94 said:
Try this:
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
Click to expand...
Click to collapse
This definitely worked for me -- Thanks for posting!
I am having sort of the same problem. I was on Android 11 on my 2xl, rooted with fast boot boot twrp.Img and installed magisk and super super, all latest. I could not get gaps so I used Android flash tool to attempt to go back stock and it downloaded and flashed it but it is now stuck in loop, I reboot to recovery and it’s stock now and it will not be recognized by adb or fast boot,!0plesase help
I was running the Developer Preview Beta 2 and noticed that my device would no longer communicate correctly with my OTG usb jump drive, I tried all the normal trouble shooting techniques and nothing worked. I than tried connecting my phone to my computer and my computer would no longer connect to my device either. I didn’t think this was a big deal so I was going to just flash back to the May factory image from my computer.
This did not work, so I did a factory reset in TWRP hoping that this would clear out the issue that was stopping the phone from usb communication. It did not fix the issue. So normally in TWRP I can always plug a flash drive into the phone through the otg and explore the files, however for some reason this was still not possible, something has happened to the device where it no longer allows incoming or outgoing usb communication. The device still charges however it is no longer recognized at all by my computer nor does the device recognize usb drives. I have all the latest USB drivers and updates needed. I uninstalled and reinstalled my drivers on my computer as well. The main issue I feel like I am having here, is that the device no longer wants to communicate with usb asides from charging, this is why it is not seeing the otg storage when I plug it in while I am in TWRP.
I am at a loss, I can boot into twrp and explore the device, this is useless as i deleted all the files on the device, TWRP will not allow a usb to be found so i cannot flash anything to the device. My computer does not see the phone so i cannot fastboot anything to the device. I have tried everything, DUECS script, skipsoft, none of them have identified a device. This is further verified by running cmd and typing in adb devices, to which the response is a blank line.
How can a device be bricked, but somehow have TWRP recovery working, along with the ability to boot the device into fastboot/the bootloader (and yes the bootloader is unlocked still)? If anyone has any ideas of how I can get this thing to be recognized by my computer please let me know.
jasonstackhouse said:
I was running the Developer Preview Beta 2 and noticed that my device would no longer communicate correctly with my OTG usb jump drive, I tried all the normal trouble shooting techniques and nothing worked. I than tried connecting my phone to my computer and my computer would no longer connect to my device either. I didn’t think this was a big deal so I was going to just flash back to the May factory image from my computer.
This did not work, so I did a factory reset in TWRP hoping that this would clear out the issue that was stopping the phone from usb communication. It did not fix the issue. So normally in TWRP I can always plug a flash drive into the phone through the otg and explore the files, however for some reason this was still not possible, something has happened to the device where it no longer allows incoming or outgoing usb communication. The device still charges however it is no longer recognized at all by my computer nor does the device recognize usb drives. I have all the latest USB drivers and updates needed. I uninstalled and reinstalled my drivers on my computer as well. The main issue I feel like I am having here, is that the device no longer wants to communicate with usb asides from charging, this is why it is not seeing the otg storage when I plug it in while I am in TWRP.
I am at a loss, I can boot into twrp and explore the device, this is useless as i deleted all the files on the device, TWRP will not allow a usb to be found so i cannot flash anything to the device. My computer does not see the phone so i cannot fastboot anything to the device. I have tried everything, DUECS script, skipsoft, none of them have identified a device. This is further verified by running cmd and typing in adb devices, to which the response is a blank line.
How can a device be bricked, but somehow have TWRP recovery working, along with the ability to boot the device into fastboot/the bootloader (and yes the bootloader is unlocked still)? If anyone has any ideas of how I can get this thing to be recognized by my computer please let me know.
Click to expand...
Click to collapse
I would try a different cable as this device is very finicky; that solved my issue of the computer not recognizing the phone.
Is it possible that your device's USB port data transfer function is damaged, but the charging portion is functional, making it a weird hardware failure?
You know, like the old days when the charge port would break or wiggle loose, and sometimes it would charge and sometimes it wouldn't, depending on the angle of the cable in the mini usb port?
Az Biker said:
Is it possible that your device's USB port data transfer function is damaged, but the charging portion is functional, making it a weird hardware failure?
You know, like the old days when the charge port would break or wiggle loose, and sometimes it would charge and sometimes it wouldn't, depending on the angle of the cable in the mini usb port?
Click to expand...
Click to collapse
That would be nice if that were the problem, but unfortunalty I do not think it is. For example, when the issues first began, before I did the factory reset on the device, windows would pop up a message that said unknown device, and failure to connect. After the factory reset in TWRP the computer gave up all together in recognizing the phone. Another sign it was likely not a hardware failure was when the device was on and i was attempting to connect the otg usb to the phone it would give me some weird options. With android P the options were, allow this device to control the usb, or allow the USB to control the USB. that made no sense to me since why would i want the the USB to have any control, it couldnt do anything its not a computer its only a storage device. However, even though I had file transfer selected in developer options, it would not allow this connection. The options were all greyed out and it would not allow the pixel to have control over the usb device.
As for USB cords I have used without fail the google issued USB cord that came with the Pixel 1 xl, It has never faile me or had any issues. It is still fully functional as I was able to use it to connect my girls note 8 to my computer for file transfers and all other things my phone is not doing anymore.
I reached out to google and explained the situation to them, after i told them I was on Dev preview beta and they verified this to be true they told me this is likely a hardware failure and offered to replace the device. I am now waiting on the new device to be sent to me, however still cant accept that i cant recover the current device with an unlocked bootloader, TWRP installed, and access to fastboot/bootloader screen. I have seriously bricked phones before as in they would not even turn on and I was able to get them back up and running, this would be my first ever device I could not recover and what makes it worse is that it actually has TWRP installed and powers on and off just fine.
Sorry for the obvious question: Do you have the latest drivers? I don't have the drivers set to the whole system (Windows), so if I don't CD into my fastboot folder, I can't do anything because the system wide drivers aren't current. Don't know if that could be your issue?
I'm too lazy to fix the PATH of my drivers ¯\_(ツ)_/¯
I had an issue similar to this. I was trying to hook up a USB c to Ethernet adapter. It worked fine on April's patch but after I flashed Mays the phone wouldn't recognize it. After I plugged it in my phone rebooted and I no longer had access to developer options and it wouldn't read any usb device. Luckily I had a TWRP backup on my device. Once I flashed the backup which was only about a week old everything worked again. I haven't tried using the adapter again. I think something in the data partition got corrupted. I tried just restoring the boot and system partition and that didn't fix it. Try doing an advance wipe and formatting the data partition. That might get you back up and going.
have we even seen a bricked device yet?
twiz0r said:
have we even seen a bricked device yet?
Click to expand...
Click to collapse
I didn't think it was possible, I still dont understand how this is happening. For the other responses above, I have all the drivers up to date, and I already formatted data, wiped everything. At this point I would like to see if there is anyway to delete TWRP recovery from the device, anything, I have no OS on the device, but for some reason still have TWRP on both A and B.
I almost dont want to give the phone back to Google because I want to figure out what happened and how to fix it, its definitely not broken/bricked like you see when someone flashes the wrong files to a device, it just has no USB connection capabilities which in-turn have rendered the device useless.
When I had Samsung phones if you bricked a device to the point it doesn't even turn on correctly you could always save it still using ODIN. Its weird that the google flagship device and software doesn't have its own proprietary flash software like Samsung, LG and HTC, we just have adb/fastboot, I feel like if we did, i may be able to get this thing started again.
have you tried using something like quickboot from the playstore to be able to get to fastboot?
I had a similar thing happen a few weeks ago on oreo. PC wouldn't 'see' the phone, but it would charge very slowly.
I installed quickboot, booted to fastboot and was able to flash the factory image
Pyr0x64 said:
have you tried using something like quickboot from the playstore to be able to get to fastboot?
I had a similar thing happen a few weeks ago on oreo. PC wouldn't 'see' the phone, but it would charge very slowly.
I installed quickboot, booted to fastboot and was able to flash the factory image
Click to expand...
Click to collapse
I can't access the play store on the device in it's state. I do have access to fastboot. I can boot the phone to fastboot, and into TWRP, only problem is the phone doesn't communicate with the computer in either state. If the pixel had a SD card slot I would just load up a recovery but unfortunately we don't have that luxury
What cable are you using to connect to the PC? Is it USB c to USB c?
Sent from my Pixel 2 XL using XDA Labs
Triscuit said:
What cable are you using to connect to the PC? Is it USB c to USB c?
Sent from my Pixel 2 XL using XDA Labs
Click to expand...
Click to collapse
The cable is not the issue, I confirmed this by testing all my cables with the new device that I just received for my warranty exchange. I also tried my luck with Linux, after a complicated installation on my computer I was able to have Linux actually detect the device (partially) when the device was plugged in at splash screen I got nothing, at fastboot/bootloader screen nothing, but once the phone booted into TWRP it came up as AOSP device, when I attempted clicking on the AOSP device being detected by Linux an error message popped up telling me mtp or midi error, not sure for sure what one it said. Either way I couldn't connect for any transfer of information, I tried adb sideload and that failed as well.
This has been an experience for the memory books, glad that old device is gone and I'm back up and running on a working phone. No more beta testing for me, I'll be ready for Android P when they get it out of beta, I don't have the time or patience to deal with any more warranty exchanges.
Basically, I installed Havoc OS, tried flashing a couple kernels, kept getting systemui crashes, so I decided to dirty flash HavocOS again, and forgot to flash TWRP again before I exited TWRP.
Next, I boot back into my phone, opened Magisk Manager to find that Magisk is not installed, just the manager. I can't install Magisk as I have no TWRP...Which leads me to my next point, trying to boot into recovery brings me no avail as I forgot to flash TWRP. I have zero recovery right now.
Thirdly, HavocOS Suffers from the whole issue of needing SELinux set to permissive, for ADB to work...I can't do that, because I don't have Magisk/root.
Please tell me that someone has an idea here? I'd like to get TWRP back, or back to 100% stock and I can start over, or something other than a custom rom with serious SystemUI crashes and no root...
SOS!
This is not even close to a softbrick. Just boot TWRP using Fastboot and flash the zip from inside TWRP to install it. Also, there are various other solutions to fix your problem. Another one would be to simply use Deuces Recovery Script and go back to Stock.
As d-m-x stated boot twrp with fastboot boot not fastboot flash. Twrp will load into the phone then you can flash twrp and magisk.
I'd tried Fastboot already, will try again momentarily though.
D-m-x said:
This is not even close to a softbrick. Just boot TWRP using Fastboot and flash the zip from inside TWRP to install it. Also, there are various other solutions to fix your problem. Another one would be to simply use Deuces Recovery Script and go back to Stock.
Click to expand...
Click to collapse
Fastboot hasn't worked either. Unless I'm doing something wrong, but I just get "waiting for any device" despite having adb on/off, being in bootloader/fastboot mode or being booted into android, etc.
For Fastboot to work you have to be in the Bootloader Menu. How did you unlock and root your Phone in the first place? That should have taken you through those steps.
Anyways, it's likely that the computer just doesn't recognize the phone. Connect it and go into your Device Manager and see if it's properly recognized. If not install the correct USB Drivers and try again. If everything is set up correctly you can type "fastboot devices" while in the bootloader and you should see your Devices address which means it is connected and ready. Then boot TWRP as stated and install the zip from within.
D-m-x said:
For Fastboot to work you have to be in the Bootloader Menu. How did you unlock and root your Phone in the first place? That should have taken you through those steps.
Anyways, it's likely that the computer just doesn't recognize the phone. Connect it and go into your Device Manager and see if it's properly recognized. If not install the correct USB Drivers and try again. If everything is set up correctly you can type "fastboot devices" while in the bootloader and you should see your Devices address which means it is connected and ready. Then boot TWRP as stated and install the zip from within.
Click to expand...
Click to collapse
Bootloader is unlocked etc. I initially did everything using the P2XLToolskit 2.0
You're correct, I think its simply a case of the PC not recognizing the device. I've already checked device manager, and it's not properly installing the device. I've multiple times tried reinstalling the universal driver, and various other fixes. I think it relates to the whole issue of HavocOS being screwy about USB. Many people have reported issues with USB recognition issues when ADB is turned on. The consensus from how I understand it, is that ADB ON = Phone won't be recognized. ADB OFF = Device should be recognized for file/data transfer...However even with ADB off my PC is still not installing drivers properly / recognizing the device.
The Device Manager lists my device as "Unknown USB Device (Device Descriptor Request Failed)"
Also tried:
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
^ did not work.
Dragostini said:
Bootloader is unlocked etc. I initially did everything using the P2XLToolskit 2.0
You're correct, I think its simply a case of the PC not recognizing the device. I've already checked device manager, and it's not properly installing the device. I've multiple times tried reinstalling the universal driver, and various other fixes. I think it relates to the whole issue of HavocOS being screwy about USB. Many people have reported issues with USB recognition issues when ADB is turned on. The consensus from how I understand it, is that ADB ON = Phone won't be recognized. ADB OFF = Device should be recognized for file/data transfer...However even with ADB off my PC is still not installing drivers properly / recognizing the device.
The Device Manager lists my device as "Unknown USB Device (Device Descriptor Request Failed)"
Also tried:
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
^ did not work.
Click to expand...
Click to collapse
Have you tried different USB A to USB C cables and ports?
Dragostini said:
Bootloader is unlocked etc. I initially did everything using the P2XLToolskit 2.0
You're correct, I think its simply a case of the PC not recognizing the device. I've already checked device manager, and it's not properly installing the device. I've multiple times tried reinstalling the universal driver, and various other fixes. I think it relates to the whole issue of HavocOS being screwy about USB. Many people have reported issues with USB recognition issues when ADB is turned on. The consensus from how I understand it, is that ADB ON = Phone won't be recognized. ADB OFF = Device should be recognized for file/data transfer...However even with ADB off my PC is still not installing drivers properly / recognizing the device.
The Device Manager lists my device as "Unknown USB Device (Device Descriptor Request Failed)"
Also tried:
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.
^ did not work.
Click to expand...
Click to collapse
Try these troubleshooting steps:
- make sure you're running the LATEST SDK Tools
- Try diff USB cables (switch from 2.0 to 3.0, or vice versa)
- Try a diff USB port
- Make sure you're in the proper fastboot folder with the fastboot application
- Boot into bootloader type fastboot devices see if you get a serial number
In my sig is a link for troubleshooting, and step by step that includes links to get latest SDK Tools.
If all else fails, I'd reco a fresh factory image install and get back to your cust Rom from there, rather than spend a day or two chasing ghosts.
Good luck!
Az Biker said:
Try these troubleshooting steps:
- make sure you're running the LATEST SDK Tools
- Try diff USB cables (switch from 2.0 to 3.0, or vice versa)
- Try a diff USB port
- Make sure you're in the proper fastboot folder with the fastboot application
- Boot into bootloader type fastboot devices see if you get a serial number
In my sig is a link for troubleshooting, and step by step that includes links to get latest SDK Tools.
If all else fails, I'd reco a fresh factory image install and get back to your cust Rom from there, rather than spend a day or two chasing ghosts.
Good luck!
Click to expand...
Click to collapse
Spoke with Google; getting the phone RMA. Blatantly told the guy it was rooted previously, bootloader unlocked, and running a custom ROM. He said it didn't matter. I will report back on this thread once I have new phone in hand, just to confirm all went well.
Reporting back.
Brought phone to virgin mobile, obviously still heavily modified.
Was given a loaner phone. Signed a paper saying I'd pay 150 for the loaner if it broke. Broke loaner screen same day.
Just picked up a brand new pixel 2 xl they shipped (phone only) because mine was considered unrepairable. I was charged 169 for the loaner phone, to my account with virgin. No cash transaction.
All in all, they honoured googles view of not minding the modifications so long as it's an issue they don't feel is related.
Cheers.
Strange issue. After applying the Feb 2019 security patch over air, my phone is no longer recognizing when it is plugged into a PC. I plug into my PC and I get a charge symbol on my battery but no pull down option to switch from charging to USB mode. Things I've tried:
1. New Cable although the wife has a Pixel 3 (standard) that works with this cable and computer just fine.
2. Different PC
3. Toggling USB debugging
4. Changing the USB setting in developer mode to transfer
5. When I plug a USB stick into the phone using the USB-C to USB-A adapter, the phone recognizes the stick and I can browse files
6. "Cleaning" the USB-C port
7. Also booted into safe mode (which I would assume should be like a factory reset) but no USB.
8. Switched between USB 3 and USB 2 ports on the PC.
It seems to me that there's a software issue with the Feb update that messed with the usb settings. I called google and they just want me to factory reset my device before they will transfer me to tech support. I'm avoiding that because I don't want to go back through the time/trouble of resetting up my phone. Any tips/tricks I've missed here?
If you have a Google variant with the BL unlocked, flash the factory image with the -w removed from the flash-all batch file. That way, you won't lose data. If you are on the Verizon variant or don't want to unlock you BL, sideload the OTA from stock recovery. See if it cleans up your issue. Also, sounds like you might have a driver issue on your PC. Easier to fix that first if it is the issue.
I have the February update over the air and I had no issues connecting to my Chromebook (crouton) via USB to pull an APK with ADB. I did have to turn USB debugging back on (not sure if I turned it off or if it was turned off from an update) and change the connection type, it was set to charging only.
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
copekyle said:
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
Click to expand...
Click to collapse
Try putting the phone into Fastboot mode and use the command "fastboot devices" to see if it is recognized. If it is, then the problem is on the ADB side, which is part of the Android system.
If it can connect via Fastboot, it's less likely to be a driver issue. You can try "adb devices" too with the phone booted to see if it is recognizing it all. May need to toggle through the various connection modes, I believe I used PTP the last time, but not certain.
As for sideloading, you will need the phone to be recognized by either ADB or Fastboot. You can sideload an OTA update from Recovery with a locked bootloader or as @sliding_billy said you can unlock the bootloader and flash the factory image which is done via Fastboot.
I would also verify that you have the latest version of the Android SDK installed just to cover that base.
copekyle said:
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
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You don't need to be in file transfer mode to connect via fastboot. Check connection from there after using the combo keys to get into fastboot (power/vol down) for the factory image or one step further into recovery for sideload.
Neither Fastboot devices or ADB devices lists a device. When put in fastboot and recovery, my device manager on either computer does not register that there is a device connected.
copekyle said:
Neither Fastboot devices or ADB devices lists a device. When put in fastboot and recovery, my device manager on either computer does not register that there is a device connected.
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Sounds like you have attempted everything... New cable (but rereading I don't see where you tried using a C>A cable instead of a C>C and that definitely needs tried). New computer/port/OS. Direct connect to fastboot. I think you are going to need to backup to the cloud (at least you have a functional device with internet) and factory reset the device.
P.S. I just thought about this, but do you have the current platform tools (ADB/Fastboot)? https://developer.android.com/studio/releases/platform-tools.html
sliding_billy said:
Sounds like you have attempted everything... New cable (but rereading I don't see where you tried using a C>A cable instead of a C>C and that definitely needs tried). New computer/port/OS. Direct connect to fastboot. I think you are going to need to backup to the cloud (at least you have a functional device with internet) and factory reset the device.
P.S. I just thought about this, but do you have the current platform tools (ADB/Fastboot)? https://developer.android.com/studio/releases/platform-tools.html
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Sadly I don't have a computer with a USB C port. I have been using only cables with C>A. I downloaded the latest platform tools yesterday before trying fastboot/adb. I'm waiting for a call back from Google tier 2 tech support within 72 hours. If anything comes of it, I will report back here.
copekyle said:
Sadly I don't have a computer with a USB C port. I have been using only cables with C>A. I downloaded the latest platform tools yesterday before trying fastboot/adb. I'm waiting for a call back from Google tier 2 tech support within 72 hours. If anything comes of it, I will report back here.
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Good luck!