Develop Bugs

[Q] Playstore not working over home wi-fi / error 927

Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks

Batou069 said:
Hey folks
I searched for similar topics but nothing helped
When connected on my home wi-fi I can't download or update from PlayStore. But over other Wi-Fi Networks it works, like at friends home or at work. Also over 3G there is no problem.
When updating I get the notification "Update for "the app" could not be downloaded due to an error (927)
I tried the uninstall updates from google play services and data from dl manager method, wipe dalvik method, log out delete google account and relogin with the google account method. Rebooted router, checked for some strange settings... nothing helped.
Anyone got an Idea what could cause this problem?
Thanks
Click to expand...
Click to collapse
Every time that I've had that issue, here's what I do. I'm aware you've tried about half of the things, but you missed a step lol.
1) Settings>Apps>Running Force Stop Google Play/Anything else tied to it (I usually stop all Google services)
2) Log out of your Google Account
3) Go into your app drawer, tap and drag the Google Play icon to the "info" to open up the info on the app.
4) Clear data and cache for the app, disregard the warning messages
5) Reboot device
6) Log back in
7)????
8) Profit

I'll give it a try, thanks!

Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.

pillzbury said:
Just wanted to pitch in my two cents on my experiences with this problem:
I have a rooted Sprint Note 2 running CM 10.2. I had no problems with the Play Store when I first rooted and got CM up and running. However, I had to flash back to a stock ROM because of GPS issues. When I flashed back to CM (via nandroid restore), Play Store was returning the error: "Error retrieving information from the server [RPC:S-5:AEC-0]."
So I deleted Play Store data and restarted. Then, strangely enough, when I logged back in, the Play Store did not have anything in "My Apps" or "Installed Apps," and when I tried to download anything, now it was returning "download error (927)."
So then, I deleted Play Store and Google services data and tried again. No good. So then, I cleared the Play Store and Google Services data, booted into recovery, and flashed gapps again (e.g. a clean install of Play Store). Still got error 927. I then tried switching google accounts on Play Store - still no luck.
As I was still in the office at this point, I gave up and decided to go home to try later. When I came above ground on the subway, I noticed that Play Store was automatically updating some of my apps with no problems.
In conclusion, I have no idea which solution - or combination of solutions - worked, but the problem was solved. Here is a list of every step I took:
1. Deleted Play Store and Google Services data in Apps
2. Reinstalled the Play Store
3. Switched Google Accounts
4. Waited 30 minutes to try again?
Hope this helps for people having this annoying problem.
Click to expand...
Click to collapse
My problem wont be fixed with any of these as its 927 on all of my devices but sometimes after 11pm it works. and sometimes during a reset of my phone they will automatically download sporadically. Its google servers for me. To bad google's customer service is one of the worst i have seen.

I would have to agree I have the same issue and have had it since December of last year at least. I have an email thread that shows the ongoing issues and they have never fixed a single issue. I can't even load the play store at all now just get connection timed out retry and forget trying all the "fixes" because I have gone through hours and hours and tried every fix that anyone could suggest. For a while I was able to download successfully but not reliably and ONLY ON CELLULAR. Google servers even knew when I was connecting to another phone (using it as a hotspot) and since it was cellular it worked fine. But if I used a real landline wifi it would error every single time. I basically have given up and will not buy another app or even use my android devices and thankfully I have others to use since I work for a phone company but google is absolutely pathetic in this. Google's suggestion is they are working on it and there is nothing else they can do for me. That's fine if it was a few days or maybe a few weeks but this is well over 4 months and they are making products unusable.

[Q] [ASK] Playstore not downloading anything after update to 2.18.40.12

Hi All,
I've upgrade my Zenfone 2 551ML to 2.18.40.12 few days ago, but after then I can not download any updates from playstore nor download new apps. Its just showing "downloading..." forever, and no actual download happens...
Anyone having same problem?
I've already :
1. Clear data/cache Google Play Store
2. Remove/Re-add Google Account
3. Clear data/cache Google Play Services
but still no luck...
Please help...

Did you try hardware reset?

Sammaul said:
Did you try hardware reset?
Click to expand...
Click to collapse
hi, Sammaul... thanks for your reply,
hardware reset you mean factory reset?
i haven't factory reset it yet, but I already reflash it (with same update number)...
still backing up data before factory reset as the last resort...
is there any i can do before i decide to wipe all data to factory setting?

reaf said:
Hi All,
I've upgrade my Zenfone 2 551ML to 2.18.40.12 few days ago, but after then I can not download any updates from playstore nor download new apps. Its just showing "downloading..." forever, and no actual download happens...
Anyone having same problem?
I've already :
1. Clear data/cache Google Play Store
2. Remove/Re-add Google Account
3. Clear data/cache Google Play Services
but still no luck...
Please help...
Click to expand...
Click to collapse
try uninstalling google playstore and reboot,it will take time to upgrade,then try

i have same problem too before uninstall google play and service......reboot...install it again...

hmmm i had somthing like this some time ago while dowloading big games like GTA and such... what i tried is canceling and then imidiatly retring the download. You could also change from network, use other wifi or your own data.
Btw is your account set up download just in wifi? because it wont download unless you are in a wifi network
Hope this helps

ansebovi said:
try uninstalling google playstore and reboot,it will take time to upgrade,then try
Click to expand...
Click to collapse
pato2015 said:
i have same problem too before uninstall google play and service......reboot...install it again...
Click to expand...
Click to collapse
Already tried to uninstall google play (apps manager > google play > uninstall updates) and reboot, still can't download anything...
zerg_protoss said:
hmmm i had somthing like this some time ago while dowloading big games like GTA and such... what i tried is canceling and then imidiatly retring the download. You could also change from network, use other wifi or your own data.
Btw is your account set up download just in wifi? because it wont download unless you are in a wifi network
Hope this helps
Click to expand...
Click to collapse
Already tried also, change from wifi and my own cellular data... still the same...
:crying::crying:

Have you updated google play services? if not then try to access google play after updating it..

reaf said:
Already tried to uninstall google play (apps manager > google play > uninstall updates) and reboot, still can't download anything...
Already tried also, change from wifi and my own cellular data... still the same...
:crying::crying:
Click to expand...
Click to collapse
Well if not working try reseting the phone

I had the same problem yesterday, and I tried to check the My Apps menu in Playstore, it happened that all apps in "Installed" tab are downloading updates all at the same time. So I cancelled all the process and everything is back to normal.

Update Error
Hi! I'm having the very same problem. Any advice please?

Are the apps you are trying to update on the micro sd. If so try moving them to the device storage before you update.
Sent from my ASUS_Z00AD using XDA Free mobile app

Possible solution
@reaf
A factory reset should work. However, I disabled my downloads app and the downloads provider and the play store refused to open.
I think that you should try to disable both of them; wipe any data or cache.
Then reboot and enable them and reboot again.
This should solve the problem.

Nexus 7 2013 Marshmallow not play store joy...
My Nexus 7 2013 updated with latest OTA Marshmallow some time ago, have rebooted a couple of times since then, suddenly stopped doing any app updates even though it seemed to think it needed to do so. The downloading progress bar would just go on forever. I finally got fed up and reset cache and data, rebooted and nothing. Then I did a factory reset, but let it try to re-add all my apps, that was taking forever as well and never actually getting anything to complete the installation. Then I did a factory reset without restoring any apps. The tablet runs, I can surf the web, lots of other things, but when I start the play store it apparently is the older version of the play store and it never wants to update itself. When I click the play store build(5.12.7) within play store settings, it says there is a newer version available and will be installed. That hasn't happened for 2 solid days now. I can't get any apps to install at all and the play store is stuck on the older version.
Advice?
P.S. Yes, I have a good WiFi connection.

I am having this issue now on Zenfone 2 version 4.168. Somehow, this started happening after my friends wifi went down. When it came back I still couldn't use it effectively. I could not connect to games or google play store. I tried clear cache and data from services and play store one by one but no solution. I booted to recovery and wiped cache from there still no difference. Factory reset was only solution that worked and that was my last resort. I thought the wifi I was on got hacked or ddosed because thats when issues started. So it has happened again after I did the factory reset. I synced my apps from gmail after I reset and it was fine for at least 4 hours till now I can't connect to game of war and when I go to play store and my apps, I get can't connect to play store.

Google Play services 8.1.02 messed up my phone - can't roll back

Hi everyone,
I updated my Google Play Services to the file discussed here: http://www.androidpolice.com/2015/08/30/google-play-services-v8-1-begins-rolling-out-to-prepare-for-android-pay-changes-variant-naming-scheme-for-lollipop-devices-and-more-apk-teardown-download/
It completely messed up my phone and google play services keep crashing. I've tried rolling it back to factory (settings>apps) but one of my device administrators keeps preventing me from doing so - Android Device Manager. I keep trying to deactivate as an admin to no avail - I keep tapping "deactivate" and nothing happens.
I'm totally stuck.
Hopefully this is an easy fix...?

UPDATE - I've managed to uninstall Google Play Service's updates (putting it back to factory) but now I'm getting constant pop-ups saying that it's crashed, and now Google Play Services doesn't show up under Settings>Apps.

eboy_gb said:
Hi everyone,
I updated my Google Play Services to the file discussed here: http://www.androidpolice.com/2015/08/30/google-play-services-v8-1-begins-rolling-out-to-prepare-for-android-pay-changes-variant-naming-scheme-for-lollipop-devices-and-more-apk-teardown-download/
It completely messed up my phone and google play services keep crashing. I've tried rolling it back to factory (settings>apps) but one of my device administrators keeps preventing me from doing so - Android Device Manager. I keep trying to deactivate as an admin to no avail - I keep tapping "deactivate" and nothing happens.
I'm totally stuck.
Hopefully this is an easy fix...?
Click to expand...
Click to collapse
Because its getting crashed, you'll have to wait a bit for android device manager become inactive..
You can stay with marshmellow google service(hopefully) with thismethod to prevent crash..
Go to app, clear cache/data all google related app (google service,google play,google keyboard, google contact/calendar sync) for contact and calendar its better to backup 1st as its might get wipe..
Lastly..go to account &sync, delete your google account..
Reboot, try login again with play store.

For some reason when I go to Accounts & Sync>Pick my google account>three dots>remove account nothing happens...?
EDIT - All is well now. Just had to give things time to unsync and reset. Thanks @faizalotai!!

eboy_gb said:
For some reason when I go to Accounts & Sync>Pick my google account>three dots>remove account nothing happens...?
Click to expand...
Click to collapse
After reboot?? is your google play able to download apps?

Be careful manually updating Google Play Services from some .apk website. There are many different specific versions and if you install the wrong one, you are like OP....in a pickle. Best to just wait on the OTA from google to hit your phone.

Thanks for getting me out of my mess everyone.
I've been running rooted android for a long time (since HTC Desire Z/G2) and I've never had a problem installing a Google Play Services APK until today.
I haven't been having much luck with the G4 so far - I bricked my first one messing with the build.prop, now this - makes me nervous to update to a 10F build.

HELP >> GOOGLE PLAY SERVICES CRASH & PROBS WITH ACCESSING SETTINGS #Android 6

HELP >> GOOGLE PLAY SERVICES CRASH & PROBS WITH ACCESSING SETTINGS #Android 6
Hello..
1) I have done an official android update to 6.0
2) After several days I noticed that Google play services crashed sometimes with that msg " unfortunately google play services has crashed"
3) After some days google play services crashed every time and continually so I uninstalled it from the setting.
4) I used my phone without google play services and so without play store for 2 weeks.
5) recently I noticed that sometimes when I restart the phone I can't turn WIFI on & can't even access the settings now
6) please help cz I love that phone & I don't want to change it. I tried the hard reset without a result
Thank you all.

mohadinho99 said:
Hello..
1) I have done an official android update to 6.0
2) After several days I noticed that Google play services crashed sometimes with that msg " unfortunately google play services has crashed"
3) After some days google play services crashed every time and continually so I uninstalled it from the setting.
4) I used my phone without google play services and so without play store for 2 weeks.
5) recently I noticed that sometimes when I restart the phone I can't turn WIFI on & can't even access the settings now
6) please help cz I love that phone & I don't want to change it. I tried the hard reset without a result
Thank you all.
Click to expand...
Click to collapse
Have you unlocked your bootloader/rooted yet?
If not, send it to HTC repair centre.
If yes you can try flashing other ROMs see if that helps at all.

Redmi k30i cn android 11 play service issue.

I am using k30i chinese rom handset. Recently i have updated android 10 to android 11. After updating i cant use google play, play service, youtube, gmail etc(all of the google service). In get app there was a google installer to install every google app, now there isnt. Ive manually installed it and it says purchese error when i try to download play apps. I have manually installed play service, play service framework, account manager and play store. Play store did loged in me but after that everything turned same. What should i do to get play service?? Please help.

I have the same problem. What i did was i manually installed the apk version of all the google app. I installed older version of google play services as I can't install the latest one. Everything work just fine after that

boscosloon said:
I have the same problem. What i did was i manually installed the apk version of all the google app. I installed older version of google play services as I can't install the latest one. Everything work just fine after that
Click to expand...
Click to collapse
Can you please the version of play services? And if possible please tell me the version of play store, play servises framework. Please please please. And did you upgraded to android 11?

Hello friends,
Try flashing MIUI EU ROM. This will help your phone about Google Play stuff better than installing .apk app manually. Google Play stuff work best in system. Flashing .apk will still cause some glitches and errors.

check this youtube video, you can find some links in the description, download those apps to your phone and install them. THE MOST IMPORTANT is to stop Google play services to auto-update itself, and for that you must block Google Play services to access internet. You must go to Settings/Apps/Manage Apps/ then click on Google Play services, then scroll down and you'll see "Restrict data usage", then uncheck "WLAN" and "Mobile data". I also block Google Play store from accessing the internet, sometimes I will allow it to access Internet to update all apps on my phone, then when it's completed, I turn off WLAN and mobile data for the plays store again. This is a temporary solution until someone comes up with a functioning Google installer...Or install a rom such as xiaomi.eu

lukabrassy said:
I am using k30i chinese rom handset. Recently i have updated android 10 to android 11. After updating i cant use google play, play service, youtube, gmail etc(all of the google service). In get app there was a google installer to install every google app, now there isnt. Ive manually installed it and it says purchese error when i try to download play apps. I have manually installed play service, play service framework, account manager and play store. Play store did loged in me but after that everything turned same. What should i do to get play service?? Please help.
Click to expand...
Click to collapse

Delete all of those previous google files & app and instrall new one. Hope it will work