Stock Pixel XL crashing/soft resetting randomly to lockscreen - Google Pixel XL Questions & Answers

Hello, I noticed sometime in December I believe that my Pixel XL (which i received as a replacement for a faulty nexus 6P) was fairly constantly random 'crashing' to the lock screen (behaving as if a soft reset was done). I'm currently on the January update but the problem has continued. I've done a factory reset of the phone, and this has also not corrected the issue.
I've played around with root and roms through many phones in the past, but I have not yet found a reason to with the Pixel XL, and as such it is currently stock. I've received about the expected level of 'help' from the google store, and am not sure how to proceed with troubleshooting what is even causing the crashes, what log files i need to look for where, etc.
Does anyone have any advice on what I should be looking at next, or experience with similar issues?

I came here to see if anyone else was having this issue. Happens about 4-5 times a day for me, and there are 2 very specific things I noticed: 1) it only happens when I'm on WiFi, and 2) the screen brightness goes up to 100% for about 5 seconds right before it does the "soft reset". I don't connect to my work WiFi and it has never happened while I'm at work. I get home and connect to WiFi and it happens within 20-30 minutes. Does this sound familiar to you?

Stock Pixel XL here and this sounds exactly like what's happening to me. It also soft-reboots to the lock screen when I wake it up after it's been idle for a while. I sometimes get the "Google App Has Crashed" screen. Tried factory reset and the problem continues. They broke something in the December update.

Either one of you folks use Adguard or any app that has a private DNS setting? If so, uninstall and see if that does it...
Or, just try turning off Private DNS in Network / Advaned settings.

jaytv said:
Either one of you folks use Adguard or any app that has a private DNS setting? If so, uninstall and see if that does it...
Or, just try turning off Private DNS in Network / Advaned settings.
Click to expand...
Click to collapse
I don't use Adguard app but I do have private DNS set to dns.adguard.com. I just turned it off, will give it some time and report back. The fact that you even mentioned this has me hopeful.
UPDATE: no reboots in 13 hours, which is a record. I think that did it. I guess I wasn't using the right combination of search terms when researching this issue over the past several weeks, because apparently it's a known issue that will be resolved in the next update.

jaytv said:
Either one of you folks use Adguard or any app that has a private DNS setting? If so, uninstall and see if that does it...
Or, just try turning off Private DNS in Network / Advaned settings.
Click to expand...
Click to collapse
Thank you for this, I was having the same issues, I disabled it now gonna see if it works

Related

Wi-Fi unreliable

Recently I've been having problems with Wi-Fi. My phone and nexus 7. They both stay on blue bars all the time claiming they're connected to Google servers. And it'll work good for about 20 seconds and then I'll have no connection for about a minute. Bars will stay blue like its connected and WiFi show that it's fill signal but pages won't load, apps will timeout and YouTube videos won't stream. Makes it impossible to download any Roms or apps at times. This just recently started happening. Videos will stream good for maybe 2 minutes tops. Then pause, after a minute Wi-Fi will stay streaming and going again by itself and stream. I haven't changed my router or is settings. I have static ip's assigned too. All other computers work just fine for internet. Never a problem.
I've tried changing kernels, Roms, complete wipes and reinstalls. Rebooted the router. Nothing fixes it. I'm getting really frustrated. I'm at the point where I'm going trio go buy a new router just cause I want to use 5ghz. Anyways, any suggestions to solve this?
There may be an error in aosp code that can cause wifi instability: http://forum.xda-developers.com/showpost.php?p=35146886&postcount=5128
mwalt2 said:
There may be an error in aosp code that can cause wifi instability: http://forum.xda-developers.com/showpost.php?p=35146886&postcount=5128
Click to expand...
Click to collapse
Weird how it affects just my device in an entire thread with a ton of people using the rom and same kernel.
I went and picked up a new router. I'll see if that fixes it. Thanks for the input though. I appreciate it.
Didn't help with new router. My WiFi still cutting out like crazy on Franco kernel. Almost as soon as I turn off screen. But its not turning WiFi off. Just goes into some sort of state where nothing comes through. When screen on everything is fine though now.
In Wifi settings, you could try unchecking "Avoid Poor Connections" and see if that helps.
Also do you have any other devices at home on the same wifi network - do they experience the same issues, I know where I am if we get a lot of rain, it causes intermittent internet slowdowns, I had similar issues and after testing other devices found this to be my problem not my Wifi.
Also, have you got any cordless phones in the house that might run on the same frequency?
I still have an issue keeping wifi at 100% d/l when the phone is asleep, even though the setting is for always on. It must be a hardware thing for me because every rom I've tried from ICS to the latest JB exhibit the same issue. If I am in a desperate need to d/l a large file on my phone, I just temporarily change the screen display off timer to 10 minutes of so so the wifi will stay at max d/l speed.
https://play.google.com/store/apps/details?id=com.ratcash.wifiperf
Could try this I use on my gnex for voip
Edit I am on a galaxy nexus forum
Sent from my Nexus 7 using Tapatalk 2
Ya avoid poor connections is unchecked. And wifi optimization is unchecked. I've tried putting my router on full auto, tried setting static ip addresses for everything. Changing from wireless n to wireless g. Changing security to off as well. Using the 5ghz band instead of 2.4. The nexus 7 is working perfectly fine with the new router. But my galaxy nexus is totally unreliable. Weird is that it just started happening within past couple weeks. And actually, it was good for the first day or so after new router. I can confirm all other wifi devices jn the house work just fine without any hiccups. I've never had a problem with other devices. No dropouts or anything. It's really puzzling me!
One thing I found weird, if I disable wmm on my router, my nexus 7 and galaxy nexus will not connect. Anyone else get this?
I hope you also have your router firmware completely up to date.
Please read forum rules before posting
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CADude said:
I hope you also have your router firmware completely up to date.
Click to expand...
Click to collapse
Ya my router auto updates itself. Its a Cisco EA6500 in case your wondering and is helpful.
I use my wifi at work and it's very unreliable. At times going into an endless disconnect/reconnect loop. Sometimes restarting the wifi helps or putting it in and out of airplane mode. Other times nothing helps except a reboot of my phone. Some apps may make the issue worse. I don't think there is a fix and waiting for google to fix the flaw a user pointed out earlier.
Sent from my Nexus 7 using Tapatalk 2
chrisinsocalif said:
I use my wifi at work and it's very unreliable. At times going into an endless disconnect/reconnect loop. Sometimes restarting the wifi helps or putting it in and out of airplane mode. Other times nothing helps except a reboot of my phone. Some apps may make the issue worse. I don't think there is a fix and waiting for google to fix the flaw a user pointed out earlier.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Possibly a 4.2 issue. But its not affecting everyone it seems. But i see that there is a huge thread about this at the google site. Not an isolated case
When you say you set a static ip, you set one from the router, have you tried setting a static ip on the phones wifi advanced options as well?
Have you tried different radios?
Sent from my Galaxy Nexus using Tapatalk 2
Yup has happened to me mine connects to the net but has grey bars and doesn't open any websites and apps dont connect to the net a reboot solves the problem
chrisinsocalif said:
When you say you set a static ip, you set one from the router, have you tried setting a static ip on the phones wifi advanced options as well?
Have you tried different radios?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I set static on both router and the phone. I've tried all the north american radios. None of the euro ones. no effect. Sticking to the latest North American radio for now. I've managed to make it work sorta with CM10.1 with stock kernel on completely fresh install. It works, but the down arrow on the Wi-Fi icon stays lit almost 100% of the time. no idea why, only other device that was on all yesterday was the nexus 7, and that was on the 2.4ghz and phone the 5ghz. Huge wlan_rx_wake!
It's likely this:
http://code.google.com/p/android/issues/detail?id=40065&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars&start=1000
See if that sounds about right and if so, you'll just have to wait for a Google Patch.
whitedragonz83 said:
It's likely this:
http://code.google.com/p/android/issues/detail?id=40065&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars&start=1000
See if that sounds about right and if so, you'll just have to wait for a Google Patch.
Click to expand...
Click to collapse
Yeah. Just don't understand how so few here experience this. And only my phone, not my nexus 7 gets this.
M3drvr said:
Yeah. Just don't understand how so few here experience this. And only my phone, not my nexus 7 gets this.
Click to expand...
Click to collapse
When i first updated to 4.2, I was getting crazy dropouts. After unchecking the Wi-fi optimization, it was more consistent but still drops out frequently while at work. There is a known bug with the wifi driver that hasn't been addressed for years, but still trying to find the original articles describing the problems.
It seems you are having tons of issues, worse than most.
If you are having a problems suggested on this site, maybe this can help.
http://goo.gl/voSxF
It affects me as well. Completely random. Everything appears fine except that instead of blue, the icons are grey. Turning off wifi and turning it back on fixes it.
In the link above, there is a comment where you can submit more info for Google to help solving the problem:
http://support.google.com/nexus/bin/request.py?contact_type=bugreport&src=7679593
chrisinsocalif said:
When i first updated to 4.2, I was getting crazy dropouts. After unchecking the Wi-fi optimization, it was more consistent but still drops out frequently while at work. There is a known bug with the wifi driver that hasn't been addressed for years, but still trying to find the original articles describing the problems.
It seems you are having tons of issues, worse than most.
If you are having a problems suggested on this site, maybe this can help.
http://goo.gl/voSxF
Click to expand...
Click to collapse
the weird thing is, it just started happening about 2 weeks ago. It was perfectly fine up until then. Never had an issue with Wi-Fi. If this don't work i might try doing an entire wipe right back to stock and locking bootloader.

Strange Bluetooth/WiFi interaction after MM update

Hi everyone, I'd really appreciate any help anyone could give me in solving this problem...
I upgraded to MM a few weeks ago and at first had some odd WiFi issues where the phone would not connect, or stay connected very long. After about half a day of tearing my hair out, clearing my cache, and reinstalling apps it all seemed to "come good", and had been ok for a few weeks.
A few days ago, however, everything went bad again. Here is what is happening:
On my 2.4Ghz wifi network, when the phone is woken up using the power button or double tap, WiFi does not work. The phone reports that it is connected to WiFi, and (according to the Ping Tools app) has an IP address, but there is no connectivity to the outside world (or even to my router or NAS box). After about a minute or so, the connection magically "comes good" again, and the WiFi works normally. This is very frustrating as while the phone is asleep it has no IP connectivity so I don't get any notifications for email/messages etc. I have the default "yes" setting for the "Keep Wi-Fi on when screen is off" option BTW.
I have discovered that if I switch to the 5Ghz WiFi network on my router then I do not get this behaviour - the WiFi stays connected while the phone is asleep and there's not the same period of no connectivity when it wakes up. Unfortunately the 5Ghz network doesn't reach to the front of my house so this isn't a viable solution.
I have also found that the odd behaviour does not occur if I disable Bluetooth on the phone. Since I use Bluetooth audio in my car, it's a bit of a pain to disable/re-enable it but it's the workaround that I'm currently using.
The strange behaviour does not occur if I reboot the phone into Safe Mode... the WiFi stays connected while the phone is asleep, and 2.4Ghz WiFi works straight away when the phone is woken up. This seems to indicate that an app might be the culprit.
To try and diagnose this I have
- cleared the cache and rebooted a number of times, to no avail
- done a factory reset and reinstalled my apps from Google Play, but end up in the same (broken) state
- changed the default channel for 2.4Ghz WiFi on my router several times
So I'm at my wits end now. I guess I could do another factory reset and reinstall my apps manually, one by one, and see which one (if any) breaks things. But I'd like to to try and avoid this. Does anyone have any suggestions as to how to determine what could be causing the problem?
Phone is an H815 running Android 6.0, V20a-EUR-XX. Totally stock, locked bootloader.
Sorry for the lengthy post.
I have approximately the same thing. Switching Bluetooth doesn't help in my case. I had to wipe cache from within the phone to make it get better again.
One other thing was to throw away my aluminium bumper. Do you maybe have one ?
ChriKn said:
I have approximately the same thing. Switching Bluetooth doesn't help in my case. I had to wipe cache from within the phone to make it get better again.
One other thing was to throw away my aluminium bumper. Do you maybe have one ?
Click to expand...
Click to collapse
Oh, I got excited at your case suggestion as I got a new case a couple of weeks ago which does have an aluminium bumper. But I just took the case off and alas the problem remains.
Unfortunately clearing the cache doesn't work for me. I also found a setting under Backup and Reset to reset network options but this didn't help either.
Next step might be to reinstall the OS or try the repair option in LG Bridge. Unless anyone else has a better idea?
sladflob said:
Oh, I got excited at your case suggestion as I got a new case a couple of weeks ago which does have an aluminium bumper. But I just took the case off and alas the problem remains.
Unfortunately clearing the cache doesn't work for me. I also found a setting under Backup and Reset to reset network options but this didn't help either.
Next step might be to reinstall the OS or try the repair option in LG Bridge. Unless anyone else has a better idea?
Click to expand...
Click to collapse
Sorry :/ for me the bumper then cache clearing did it... New case on the way ^^ I wish you good luck!
sladflob said:
Hi everyone, I'd really appreciate any help anyone could give me in solving this problem...
I upgraded to MM a few weeks ago and at first had some odd WiFi issues where the phone would not connect, or stay connected very long. After about half a day of tearing my hair out, clearing my cache, and reinstalling apps it all seemed to "come good", and had been ok for a few weeks.
A few days ago, however, everything went bad again. Here is what is happening:
On my 2.4Ghz wifi network, when the phone is woken up using the power button or double tap, WiFi does not work. The phone reports that it is connected to WiFi, and (according to the Ping Tools app) has an IP address, but there is no connectivity to the outside world (or even to my router or NAS box). After about a minute or so, the connection magically "comes good" again, and the WiFi works normally. This is very frustrating as while the phone is asleep it has no IP connectivity so I don't get any notifications for email/messages etc. I have the default "yes" setting for the "Keep Wi-Fi on when screen is off" option BTW.
I have discovered that if I switch to the 5Ghz WiFi network on my router then I do not get this behaviour - the WiFi stays connected while the phone is asleep and there's not the same period of no connectivity when it wakes up. Unfortunately the 5Ghz network doesn't reach to the front of my house so this isn't a viable solution.
I have also found that the odd behaviour does not occur if I disable Bluetooth on the phone. Since I use Bluetooth audio in my car, it's a bit of a pain to disable/re-enable it but it's the workaround that I'm currently using.
The strange behaviour does not occur if I reboot the phone into Safe Mode... the WiFi stays connected while the phone is asleep, and 2.4Ghz WiFi works straight away when the phone is woken up. This seems to indicate that an app might be the culprit.
To try and diagnose this I have
- cleared the cache and rebooted a number of times, to no avail
- done a factory reset and reinstalled my apps from Google Play, but end up in the same (broken) state
- changed the default channel for 2.4Ghz WiFi on my router several times
So I'm at my wits end now. I guess I could do another factory reset and reinstall my apps manually, one by one, and see which one (if any) breaks things. But I'd like to to try and avoid this. Does anyone have any suggestions as to how to determine what could be causing the problem?
Phone is an H815 running Android 6.0, V20a-EUR-XX. Totally stock, locked bootloader.
Sorry for the lengthy post.
Click to expand...
Click to collapse
Tihs issu not MM specific exist on LP
Try another chanel (In router)and use only N 2.4 Ghz
But is see you try..
Go and use warranty.!!!
I think I've fixed it. I just started uninstalling apps and checking to see if the behaviour persisted after uninstalling each one. After uninstalling TuneIn Radio the WiFi started working with Bluetooth enabled again. I reinstalled all the apps that I uninstalled (including TuneIn) and everything seems to be working again. I doubt it had anything to do with TuneIn - just a weird interaction of who knows what. It's not terribly satisfying and I suspect it will happen again, but hopefully this thread will help someone who might have the same problem.

Nexus 5x wifi issues

Stock 6.0.1 mtc19v, on T-Mobile, july security update, never rooted this handset
I decided to start my own thread because I didn't want to hijack another's.
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Everything else works fine on wifi. Chrome is quick, so is feedly.
So I searched here and on Google and many people have the same issue. Some say 6.0.1 was bugged.
Either way I tried all the advice given to others. My router and modem are up do date. I reset them various times. The problem can be replicated on my sister's wifi and my dad's.
Check my phone's APN. Changed to 2.4 and 5ghz bands on the phone. Went back to auto wifi band. Nothing.
Tried safe mode. No dice.
I even wiped. No luck either.
I also tried wiping the data and cache on a few apps, play store being one of them. Can't remember the other two.
Anything else I'm missing or is 6.0.1 really bugged?
Is there a possibility mtc19z has a fix? I haven't received that update yet.
Forgot to mention
I called Nexus tech support. They say it's not a known issue. Project fi's tech support said the same thing.
sheek360 said:
Stock 6.0.1 mtc19v, on T-Mobile, july security update, never rooted this handset
I decided to start my own thread because I didn't want to hijack another's.
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Everything else works fine on wifi. Chrome is quick, so is feedly.
So I searched here and on Google and many people have the same issue. Some say 6.0.1 was bugged.
Either way I tried all the advice given to others. My router and modem are up do date. I reset them various times. The problem can be replicated on my sister's wifi and my dad's.
Check my phone's APN. Changed to 2.4 and 5ghz bands on the phone. Went back to auto wifi band. Nothing.
Tried safe mode. No dice.
I even wiped. No luck either.
I also tried wiping the data and cache on a few apps, play store being one of them. Can't remember the other two.
Anything else I'm missing or is 6.0.1 really bugged?
Is there a possibility mtc19z has a fix? I haven't received that update yet.
Click to expand...
Click to collapse
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
OK I'll give it a shot
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
OK so far, Bluetooth on does nothing for me. Apps still download slow and wifi calling does nothing.
I'll try the lollipop dhcp tomorrow, with Bluetooth on and off. I'll report then.
Thanks for your advice.
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
Hi man, the lollipop dhcp didn't work. Tried it with Bluetooth on and off
Last option I can think off.
settings/backup & reset/network settings reset.
After that I would try doing a clean flash with the latest stock image, no apps etc and see what happens.
If that doesn't work I would return it for a new one.
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
Darke5tShad0w said:
Last option I can think off.
settings/backup & reset/network settings reset.
After that I would try doing a clean flash with the latest stock image, no apps etc and see what happens.
If that doesn't work I would return it for a new one.
Click to expand...
Click to collapse
Tried that too. I'm stock never rooted. I've wiped twice already. Nexus support is barely any help. But yeah I'll try for a swap. Thanks.
Well project Fi couldn't help since I don't have their services. LG keeps telling me to call Nexus. Nexus keeps transferring me to project Fi.
I'm just gonna go buy another phone. This hassle isn't worth it.
sheek360 said:
Well project Fi couldn't help since I don't have their services. LG keeps telling me to call Nexus. Nexus keeps transferring me to project Fi.
I'm just gonna go buy another phone. This hassle isn't worth it.
Click to expand...
Click to collapse
You should be able to get a new one under warranty from where you brought it.
Darke5tShad0w said:
You should be able to get a new one under warranty from where you brought it.
Click to expand...
Click to collapse
Yeah I know. Tell them that lol.
I've always loved Nexus phones because of what they represent. But the customer service needs work.
sheek360 said:
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Click to expand...
Click to collapse
My N5X has not had any wifi issues, thankfully, but I have had weird wifi issues on other android phones in the past. What has worked for me was to go into my router's settings and use DHCP Reservation to assign a specific IP address to the phone, and to make sure there were no conflicts in the IP assignments of various devices on the network. I also replaced the router's default DNS servers with Google's.
Those two steps have solved my android-related wifi issues in the past. But, again, I haven't had any issues with the N5X so this may or may not help you.
Nidstang said:
My N5X has not had any wifi issues, thankfully, but I have had weird wifi issues on other android phones in the past. What has worked for me was to go into my router's settings and use DHCP Reservation to assign a specific IP address to the phone, and to make sure there were no conflicts in the IP assignments of various devices on the network. I also replaced the router's default DNS servers with Google's.
Those two steps have solved my android-related wifi issues in the past. But, again, I haven't had any issues with the N5X so this may or may not help you.
Click to expand...
Click to collapse
I already tried the DNS change but I'll give the dhcp reservation a shot. Thanks.
Try ping and traceroute to confirm where in the path the problem is:
https://play.google.com/store/apps/details?id=ua.com.streamsoft.pingtools&hl=en
sfhub said:
Try ping and traceroute to confirm where in the path the problem is:
https://play.google.com/store/apps/details?id=ua.com.streamsoft.pingtools&hl=en
Click to expand...
Click to collapse
I'll give it a shot thanks
Nexus 5x wifi + Bluetooth.
So couple of years i use it without bluetooth turned on. With some wifi access points phone can't get in deep sleep. Some other access points sending packets to phone.
One day a read about bluetooth "on" options. And surprise, now phone can go deep sleep and dose not have battery drain.
Now i have to keep my bluetooth always on. Was same for android 6,7,8,8.1. with factory reseted.. different kernels dos not help.
Maybe some heard - it is hardware issue? Its go under warranty?

Google pixel wifi issues

So i have noticed that while i am on wifi for example the videos on instagram take a while to load, this is kind of crazy because i am on fios 5G internet on wifi. Im coming from iphone so i know there was an option on iPhones that chose to give more prescedence that if you were connected to wifi it used the internet from that then the provided one from T-mobile for example. So my questions is, has this happened to anyone else? Or is there any other solution to this?
I've been experiencing the same issue since the time I purchased the device and I'm yet to come across any particular solution. A workaround that I've found is disconnecting the wifii, reconnecting it and then rebooting the device. It starts to work normally after doing those 3 things for at least a day.
I had the problem too. My router was having issues with ipv6 firewalls and only the 5ghz had issues. I solved mine by downloading a VPN app. I'm using NoRoot Firewall and everything works fine now.
Sent from my Pixel XL using Tapatalk
raghuvir12 said:
yes i have also same issue many times and i have found some useful links to solve this issue
http://www.thecrazythinkers.com/how-to-fix-google-pixel-xl-phone-wifi-issues/
hope this will give you solution same as me.
Click to expand...
Click to collapse
FWIW: #9 can't work. There's no option in stock recovery to wipe cache partition.
Wow this is ridiculous man for paying about $1,100 for this phone, these issues shouldnt even be there to begin with.
Try disabling wifi scanning?
bbb90104 said:
Try disabling wifi scanning?
Click to expand...
Click to collapse
where do you find that? but even if so im connected to wifi already why would the phone be searching for additional access points?
Settings -> location -> scanning (three dots on the top right).
I think it scans for other wifi in the area to help pinpoint your location (not sure how google does it).

Question Z Fold 4: Losing Network Connection When On Home Wifi (ATT)

Hello all!
Got a weird problem, that at first wasn't much of an issue. But now keeps getting worse and worse.
I'm on ATT btw
I've noticed that when I'm on my home wifi, I will randomly have the following issues:
I can't send or receive phone calls
I can't send or receive text messages
Anything network related just doesn't work
It's very random, but happens frequently, and if I turn on airplane mode then turn it back off, the issue is resolved.
I've tried:
resetting network settings on phone
resetting my home network
soft restart and hard restarting phone
I've tried connecting a router to the stock ATT router and using that as my connection
Everything I can think of, short of reformatting the phone completely which I will probably try later this week
I'm on the latest firmware
When the issue happens, I can turn off wifi and it will show 2-3 bars of network but no lte/5g/5g+ or anything. And sometimes it shows the circle with a line through it.
Thanks!
xbrad said:
Hello all!
Got a weird problem, that at first wasn't much of an issue. But now keeps getting worse and worse.
I'm on ATT btw
I've noticed that when I'm on my home wifi, I will randomly have the following issues:
I can't send or receive phone calls
I can't send or receive text messages
Anything network related just doesn't work
It's very random, but happens frequently, and if I turn on airplane mode then turn it back off, the issue is resolved.
I've tried:
resetting network settings on phone
resetting my home network
soft restart and hard restarting phone
I've tried connecting a router to the stock ATT router and using that as my connection
Everything I can think of, short of reformatting the phone completely which I will probably try later this week
I'm on the latest firmware
When the issue happens, I can turn off wifi and it will show 2-3 bars of network but no lte/5g/5g+ or anything. And sometimes it shows the circle with a line through it.
Thanks!
Click to expand...
Click to collapse
Are you using an e-sim?
I have t-mobile with an e-sim and i've had this happen before. Ended up just restarting the phone.
apatcas said:
Are you using an e-sim?
I have t-mobile with an e-sim and i've had this happen before. Ended up just restarting the phone.
Click to expand...
Click to collapse
Nope, using a normal sim card from ATT.
Lucky a simple restart fixed it, I'm at wits end how to fix this issue....making work very difficult lol
Going to run phone without wifi today and see if the issue comes up off wifi.
Okay, so tested today without using wifi. And while not as frequent, it still did lose connection just now. And I had to toggle wifi off/on for it to regain connection....
Guess my last step is to reformat the phone
Just got the fold4 on T-Mobile and had the same issue over the weekend.
Randomly stops getting service, have bars but no data, sim says unknown. Disable then reenable sim and it works until next time.
Cleared cache, cleared network settings, remove and reinserted sim.
Today is my first day without losing network.
hamagc said:
Just got the fold4 on T-Mobile and had the same issue over the weekend.
Randomly stops getting service, have bars but no data, sim says unknown. Disable then reenable sim and it works until next time.
Cleared cache, cleared network settings, remove and reinserted sim.
Today is my first day without losing network.
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Interesting, going to try some stuff tomorrow to see what I can figure out.
I was away from my house and had no issues, so starting to think maybe it's my location....but not sure.
Interesting, I've been getting this occasionally on my fold 4 with tmobile. I'll have apps that wont update data with a 'you're not connected to the internet' error. I recently added duck duck go browser and enabled the app tracking blocker. I've been wondering if the duck go vpn is the cause. Do you use any sort of vpn?
MovingZen said:
Interesting, I've been getting this occasionally on my fold 4 with tmobile. I'll have apps that wont update data with a 'you're not connected to the internet' error. I recently added duck duck go browser and enabled the app tracking blocker. I've been wondering if the duck go vpn is the cause. Do you use any sort of vpn?
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Yeah I use ProtonVPN, used to use alwayson but ended up turning it off as it was interfering with my Tesla Key function. But whether it's on or off, I still get the issue.
I haven't reformatted my phone just yet, but the issue has reduced a bit the last few days. I'm not sold on it being my phone as this literally only happens while at home.....really bizarre honestly.
Also got an issue now with android 13 that it won't work with my Tesla half the time. It just doesn't recognize my phone as my key .-. really tilting xD
xbrad said:
Yeah I use ProtonVPN, used to use alwayson but ended up turning it off as it was interfering with my Tesla Key function. But whether it's on or off, I still get the issue.
I haven't reformatted my phone just yet, but the issue has reduced a bit the last few days. I'm not sold on it being my phone as this literally only happens while at home.....really bizarre honestly.
Also got an issue now with android 13 that it won't work with my Tesla half the time. It just doesn't recognize my phone as my key .-. really tilting xD
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Thanks for the info. It's so intermittent it's very hard to pin down. I still haven't gotten the update to 13 so hopefully that helps you narrow your search some.
MovingZen said:
Thanks for the info. It's so intermittent it's very hard to pin down. I still haven't gotten the update to 13 so hopefully that helps you narrow your search some.
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I've noticed it less with Android 13, but android 13 broke my Tesla Key functionality....so not sure that was worth the trade off xD
Yeah, I haven't been able to pin point any specific cause which is super annoying....
Well it lasted a day or 2 then happened a few times again.
As this was a new device for me, I noticed it wasn't "activated" on T-Mobiles site. I went through the activation process and that seems to have fixed it for me now (wifi calling too).
Likely unrelated to what you're experiencing but thought I'd mention it.
hamagc said:
Well it lasted a day or 2 then happened a few times again.
As this was a new device for me, I noticed it wasn't "activated" on T-Mobiles site. I went through the activation process and that seems to have fixed it for me now (wifi calling too).
Likely unrelated to what you're experiencing but thought I'd mention it.
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That's interesting though, maybe I just need to go talk to ATT as much of a pain in the ass as it is -_-*

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