Google photos app crashes all the time on open - Samsung Galaxy S9 Questions & Answers

Son got a S9 for Xmas. However on opening Google Photos it just crashes instantly. Can't open it at all. This is a standard UK S9. Pretty disappointing on a inbuilt app doing this from out of the box.
It seems to be a very common issue looking on web. Is this a Samsung problem or a Google, or Amdroid problem? and is there a fix yet anywhere?
Thanks

MrMrMr111 said:
Son got a S9 for Xmas. However on opening Google Photos it just crashes instantly. Can't open it at all. This is a standard UK S9. Pretty disappointing on a inbuilt app doing this from out of the box.
It seems to be a very common issue looking on web. Is this a Samsung problem or a Google, or Amdroid problem? and is there a fix yet anywhere?
Thanks
Click to expand...
Click to collapse
See if the Play Store has any updates available for it. Maybe its been fixed by Google. If not I'd guess maybe clearing the cache/data of the Google Photos app might help. If you press and hold on an app there should popup an option with "app info". From there there should be a storage option and once selected it should list how much storage is being used as cache and data. Try clearing the cache first and see if that fixes it. If not go for the clear data option.

Yeh tried all that. All up to date, tried restarting, clear cache etc. Looks like a wide ranging problem as well. Very frustrating, open brand new phone out of box and get this have to say, not impressed so far with Android.

MrMrMr111 said:
Yeh tried all that. All up to date, tried restarting, clear cache etc. Looks like a wide ranging problem as well. Very frustrating, open brand new phone out of box and get this have to say, not impressed so far with Android.
Click to expand...
Click to collapse
Have you updated Android itself? Probably a couple of updates behind out of the box
Plus Android Pie is available for certain regions now, could always update to that using ODIN
I would also try factory resetting the phone if nothing else works
Also if you go to the apps info page and hit the 3 dots top right menu, there should be an uninstall updates button, it will revert back to the factory installed version of the app

Are you using Swift Installer?
Sent from my SM-G960U1 using Tapatalk

Don't bother using Google photos especially to back up motion photos if your using that on the phone as it doesn't back them up properly and when restoring just gives back a normal photo just use the samsung gallery app until the photos app is working again.

Related

Nexus 7 reboots itself, partial data loss and crashes after

My Nexus 7 2013 or FHD or whatever has been working great since day one. I was just now listing to some music, and put it on pause to speak with a co-worker. I just came back to my desk with the Nexus boot up logo showing. It took a very long time (3-5 minutes) for it to finish booting up.
After unlocking the tablet I'm greeted with "Google Play Services stopped working." Instead of loading NovaLauncher right away it it asks me if I want to launch the default launcher or NovaLauncher. Selecting Nova greets me with the default NovaLauncher layout--all of my icons and folders have been lost to the default. And I no longer have a PIN set or anything.
Poking around further it seems several other things have lost data. Swiftkey wants me to re-download the English layout and complete setup. All of the stock system apps want updates. And I keep getting pop ups saying Google Play Services has crashed.
What's really odd is when I want to bring this up on another forum someone else posted a very similar experience:
The Nexus 7 is great but my experience was short lived.
I don't know if it was a bad tablet or bad encryption but something seriously broke. I wanted to add my company email to my tablet and part of that process involves enabling encryption on my device. Everything was fine and running well, until I plugged it in for the night. At some point my Nexus rebooted and it was at the pre OS screen asking for encryption credentials. I thought that was weird but entered my info. It chugs along fine until it loads my lock screen where I immediately notice it no longer was asking for a PIN and my background changed back to the default. I go to my home screen and noticed my widgets weren't loading and I started getting error messages saying Currents and Play Store stopped responding. I try and access those apps but they go straight to a crash message.
I go ahead and factory reset it and when I tried to reapply the encryption it would go through the motions but it would never encrypt. I thought it was a bad reset and reset it again. Now it just hangs where it says Google and never boots up.
I ended up calling Google Support and I'm getting my Nexus replaced. Has anyone else experienced anything like this before?
Click to expand...
Click to collapse
I don't have encryption but I do have an exchange account added. There wasn't any remote wipe or anything. I haven't tried a factory reset yet but we'll see if I have the same issues the other person was having.
It's a little concerning to see someone else have almost the exact same thing happen. Makes me worried there's some defective memory out there. Has anyone else heard of this happening?
I've had some really strange experiences the last couple of days with my N7 as well. Bear with me as i try to explain.
I picked up my N7 after work yesterday and noticed the Fandango app had an update waiting. I tapped 'Update', and then went to check something in the Play app settings, and noticed the version was 4.2.9. When the Fandango app finished updating, i opened it up to check out some showtimes. After that i went back to the Play app, into the settings again, and noticed that the app version had been bumped up to 4.3.1. When i tapped the home button, the N7 locked up, and i couldn't do anything at all. I powered it down and attempted to reboot, but no luck. I could get as far as the boot animation, but no further, no matter how long i let it run, or how many times i attempted to reboot. The only thing that worked was to completely wipe everything via fastboot, reinstall 4.3, and start from scratch. I thought my problems were solved, as everything seemed to work fine once i got everything re-installed and configured again.
Until i came home from work today, that is.
Upon arriving home, i unlocked my N7 and was greeted by several dialog boxes indicating that both the stock calendar app and Currents had crashed. Neither app could be opened, as they'd immediately crash, and the stock launcher would also crash, even though i use Nova Launcher. I thought maybe uninstalling/reinstalling updates for Calendar, would help, but the Play Store would crash immediately and could not be launched. I went into settings>apps and tried uninstalling updates and clearing data for all three apps, but only the Play Store app seemed to benefit from this. Nothing seems to help Calendar or Currents. They won't sync or open, and i've also just noticed that the Gallery immediately force closes when i try to launch that, too. My Google Voice app, which i used last night with no problems whatsoever, had lost all its data and had to be reconfigured from scratch. I'm still going through the rest of my apps one at a time to see if there are problems with any of them, but so far all other Google apps are working properly.
I'm perplexed as to what the problem is. Software issue? Hardware issue? In any case, i'm calling Google Support to ask for a replacement, just to be safe. I'm hoping that the N7 i have now is just a lemon, and not indicative of more widespread problems.
I bought two, one works flawlessly (knock on wood) and the other one **** the bed after three days of use. I am returning it for a new one.
Sent from my Nexus 7 using xda app-developers app
I'm all setup to return this one, and not a moment too soon as it's acting even wonkier now. DashClock force closes, and i'm finding some apps have had their data erased, while others are working normally. Hopefully the replacement works as it's supposed to, because i'll be really annoyed if i have to go through three or four tablets before i get one that works.
I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium
roy8000 said:
I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Did you have an exchange account set up on the Nexus?
After this happened to me I wiped everything (I wanted to unlock the bootloader anyways) and things are going fine. If it happens again I'm going to exchange it.

Issues with recent Google app updates?

Just got the Note 8 a few weeks ago when I saw it on sale and loving it but having some issues with the most recent round of updates to some Google apps. Looked through the threads but did not see anything regarding this so apologies if it has been covered.
This started with the update to Google Search (Google Now) a week or so ago. Once it updated I couldn't use google search or open google now, it would always force close. I unistalled the update and it worked again. Later it reinstalled and now the updated version is working.
Then came the update to Google Chrome. Same thing, Chrome begins to open but before it fully loads it force closes. Unfortunately reverting and then getting the updates again hasn't helped on this one.
Finally, I got the Google Keyboard update last night and this one was even worse. I had Google Keyboard set as my default and not only would it not open up and kept giving me force close errors it also seemed to really hurt system performance. It took two or three touches to get anything to respond. I went in and disabled the Google keyboard and system performance returned to normal.
Has anyone else seen these types of issues? Is there something I need to do to resolve them? I can live without the keyboard but really missing Chrome.
(Note 8 is completely stock, no root)
OK,
As for Google updates...
Keyboard should not update, as it is not part of the OEM package.
You may have to do a factory reset and let the tablet auto update before reinstalling. Some updates may not start right away, may take a few hours to show.
Once they start you should be good with the google stuff.
Yes I have also got problem described at OP. Have to Uninstall updates applied on Chrome, Google translate etc.
Sent from my GT-N5110 using Tapatalk
gooberdude said:
OK,
As for Google updates...
Keyboard should not update, as it is not part of the OEM package.
You may have to do a factory reset and let the tablet auto update before reinstalling. Some updates may not start right away, may take a few hours to show.
Once they start you should be good with the google stuff.
Click to expand...
Click to collapse
I know that the Google Keyboard isn't part of the OEM package, I've installed it and of course it was going to update since they just pushed a new update to Google Play. it was working just fine until the most recent update just like Search and Chrome were. It just seems that there seems to be some incompatibility with something in the Note 8 and several of the recent updates. Similar comments from Note 8 users can be seen on the Play store comments about these updates.
After continuing to play with it I think I have Chrome working again, at least for now, after unistalling updates, reinstalling updates, clearing data on the app, etc. Considering other comments of similar problems on play store just thought I would check here with people and see if anyone here had any previous experience with Note 8 having issues like this since I am new to the particular device.
kmaxima said:
I know that the Google Keyboard isn't part of the OEM package, I've installed it and of course it was going to update since they just pushed a new update to Google Play. it was working just fine until the most recent update just like Search and Chrome were. It just seems that there seems to be some incompatibility with something in the Note 8 and several of the recent updates. Similar comments from Note 8 users can be seen on the Play store comments about these updates.
After continuing to play with it I think I have Chrome working again, at least for now, after unistalling updates, reinstalling updates, clearing data on the app, etc. Considering other comments of similar problems on play store just thought I would check here with people and see if anyone here had any previous experience with Note 8 having issues like this since I am new to the particular device.
Click to expand...
Click to collapse
Well, I have always had issues with Chrome and the most of all Music Player, and never bothered with googles keyboard.
All other updates worked fine for me. I am using the latest search with enhanced voice, maps, earth.
I have used Dolphin browser and found it worth while, but replaced it with the latest Firefox. It may be a bit cumbersome, but it does make good shortcuts to book marks and is the best at emulating a Desktop browser, plus there are plugins galore if you go that route.

I think my Note is possessed

About 3-4 days ago my TW launcher started randomly crashing. I ended up going to the Google Now Launcher which crashes but less than TW. I'm sure there's an app not getting along with it but there is already an ongoing post about this issue.
I have a San Disk 64gb card in and photos are saved to there. Tonight I was getting ready to upload a picture from the gallery and when I opened it there no pictures to select from. I cleared the cache and reset the app, checked the settings to make sure scan device was enabled was checked and it is. I am able to open music and video from sdcard and apps no problem. I downloaded a 3rd party gallery app and it picks the sdcard photos no problem. Something is messed up with the gallery app. It still doesn't recognize pictures.
Anyone have this issue??
Sent from my SAMSUNG-SM-N910A using Tapatalk
Its been going on with several of us. Most likely from the latest update of apps would be my guess. Im not an expert but this is when it began for me, also my wifes Note 4
http://forum.xda-developers.com/note-4-att/help/touch-wiz-t3273048
For me deleting Facebook and restoring it to the original version that came with the phone fixed this issue
Well my gallery issues are fixed and I went back to TW. I cleared several apps. I also went into gadget Disabler and enabled bloatware reset the phone and then went into gadget Disabler again. I got rid of Allshare, Shealth, Chromecast, ATT Bloatware, SGear, and a couple widgets, Music, SMilk, Flipboard viewer. Everything else I left because I think some of the things that were picked messed up my Gallery and right now I have no lag so I'm pretty satisfied for now
Sent from my SAMSUNG-SM-N910A using Tapatalk

Google Feed/At A Glance widget not working

I noticed today that my Google Feed isn't updating. If I swipe left on my home screen I see my feed with cards but they are the same ones that been there for a long time. If I pull down to update I get a "Can't reach your feed at the moment" message and no cards show. If I lock the phone and unlock it I get the old out of date cards back but still nothing new.
I have also noticed that the weather isn't showing in the "At A Glance" widget on the home screen.
Anyone else seeing this? Any ideas on how to fix? I have restarted and cleared the cache of the Google app and neither have worked. The only other thing I can think of is going to Apps > Google > Storage > Manage Space > Clear All Data but clears search data, search history and feed settings which are used to populate the feed with relevant data. It would have to be set up again(sports teams, stocks, etc) and have rebuild search data which takes time. If that will fix the issue I'll do it but I'd hate to have it not fix the issue and have to start over for no reason.
Same issue here all day on my P2XL and on my wife's Pixel XL.
I found that If I disable the weather updates, my feed starts working again. So it looks like it has to do with the news and weather app. I tried to uninstall/reinstall it, didn't help.
I'm having the same issue. Interestingly though, if you uninstall the updates for the Google app, it works just fine.
Same issue with me too. Tried everything yet ain't working. Running 8.1 in pixel 2 xl
Seems like it's something related to weather updates from within google app, turns out if you disable it from "customize feed" your cards will be back to normal at the loss of weather info on the app and launcher. Glad I'm not alone tho
xtc_24 said:
Seems like it's something related to weather updates from within google app, turns out if you disable it from "customize feed" your cards will be back to normal at the loss of weather info on the app and launcher. Glad I'm not alone tho
Click to expand...
Click to collapse
Yeah glad that I'm not alone too. Let's see what happens.
I was also having this issue but it started working fine 5-10 min ago.
Sent from my Pixel 2 XL using XDA Labs
I ran into this exact issue with my regular pixel 2 about 1 hour ago. When i connected to my wifi i got a system notification saying my streaming service stopped for google (was confused what that meant) but after that my feed did not work. Weather was not showing up in the "at a glance" app as well. I tried to uninstall google app updates, deleted all data google app data, removed my google account and then re added it, and did multiple reboots while on mobile data and wifi. All efforts was not successful. I also was getting the error message "we cannot reach your feed right now" on the google app while the updates were uninstalled.
Having the same issue. Can't reach the feed since yesterday!
Same here, on Pixel 2XL for me and Pixel 2 for two of my friends. Weather doesn't show up in At A Glance widget, disabling it in the feed does nothing to the feed, and the phone doesn't react to "Hey Google", but only "Ok Google" despite retraining the voice model. There's a Reddit thread going on this https://www.reddit.com/r/GooglePixe...able_right_now_cant_reach_your_feed/?sort=new and I also spoke to Google Support at length, they've escalated this to their engineering team, since they have lots of reports of this today. They are asking everyone to send feedback from the Google Now app/feed with the screenshot -- that way they can determine the scope of who's affected
Uninstalled the updates and restarted... Now it works fine.
AZJeep4X4 said:
I'm having the same issue. Interestingly though, if you uninstall the updates for the Google app, it works just fine.
Click to expand...
Click to collapse
Yes, I noticed the same thing. Uninstalled the latest version and went back to the factory version and it works. Although, I did notice all the cards were very old items ( 7+ hours old) but I'm not sure if that's just because there really is nothing recent.
Of everyone who is having this issue how many are in the western United States (New Mexico, Nevada, Arizona)?
Hi all,
I have started experiencing the similar issue from today. Def has something to do with Google App update as in "What's New" section it does refer to changes to feed notification etc.
Things I have tried since I first started noticing the issue:
1. Phone restart.
2. Shut down phone, wait and restart
3. Clear data of Google App along side disabled/enabled app. (Ended up losing Google assistant setup and had to redo it)
4. Uninstalled Google App updates and restarted.
Only thing that has worked is that I have selected weather from feed settings and feed is back.
I have also sent feedback to Google with screenshots.
Cheers.
BeardedFaisal said:
Hi all,
I have started experiencing the similar issue from today. Def has something to do with Google App update as in "What's New" section it does refer to changes to feed notification etc.
Things I have tried since I first started noticing the issue:
1. Phone restart.
2. Shut down phone, wait and restart
3. Clear data of Google App along side disabled/enabled app. (Ended up losing Google assistant setup and had to redo it)
4. Uninstalled Google App updates and restarted.
Only thing that has worked is that I have U selected weather from feed settings and feed is back.
I have also sent feedback to Google with screenshots.
Cheers.
Click to expand...
Click to collapse
Let's see how'll Google solve this.
Same here. Moto x play
Oops...they did it again...Google has mastered the art of breaking what's working very well! They keep updating apps that only break many other dependent apps...I'm on the Pixel XL and it's feed seem to work when I remove the weather feed from it...looks like google messed up the weather service...
Back in business...
Is it fixed yet or still onn with the bug
9:45 PST and it's still not fixed. I believe there is a wide spread problem with Google and also PlayStation Network.
PSN has been wonky since Friday and Google in my area has been wonky since Saturday.

Virus?

My wife and I both started experiencing the following: when we open eBay on her Pixel 2XL Google browser a "Congratulations..." pop-up from "www.facebook.com-appple.com" soon follows. We are able to exit out of this by clicking the back (triangle pointing left) icon. We then each go into out history settings and clear browser, cookies, etc., only for the pop-up to again show up when we open up the mobile eBay.
Can someone please help?
You don't say whether you're rooted or not. In any event, this isn't a virus. This is a browser hijack perpetrated by the webpage itself. This means that either you have the ebay page displaying ads - in which you got a bad ad - or the page you are going to is made to look like ebay but is designed to send ads to the browser. If you have the ebay app, does it generate these popups there? Have you tried Adguard (assuming you're not rooted) or AdAway (if you are rooted)?
Not rooted and only when I use the Chrome browser. Just installed the eBay app and no popup. I'll try the non rooted app that you suggest to clean up if anything is there.
Having the same issue with my Pixel 2 XL and eBay
RedSquarez said:
Having the same issue with my Pixel 2 XL and eBay
Click to expand...
Click to collapse
Any luck? I just went ahead and got the ebay app, so that I wouldn't use the browser when I wanted to search ebay.
Solution
I was having the same problem.
I have an LG G6. When I used Chrome to get to ebay (not the ebay app) I was increasingly redirected to "facebook.com-appple.com" with the Congratulations popup. Sometimes it would speak "Congratulations." It made Chrome unusable.
I tried the following apps but they did not fix the problem:
Malwarebytes
Stubborn Trojan Killer
Virus Cleaner (Hi Security)
What appears to have worked (time will tell) was to clear all data, memory, and cache associated with Chrome.
Settings>Apps>Chrome>select Force Stop.
Settings>Apps>Chrome>Storage.
Clear all data, cache, and storage for Chrome (be merciless).
Restart phone (crucial to do this).
When phone restarts, open Chrome. You will have to sign in to Google. At this point, I chose to turn OFF all syncing options for now. I will experiment with that later.
So far, nothing from "Facebook/Appple" all day. Keeping my fingers crossed.
Let me know if this works for you.
Hi Rev said:
I was having the same problem.
I have an LG G6. When I used Chrome to get to ebay (not the ebay app) I was increasingly redirected to "facebook.com-appple.com" with the Congratulations popup. Sometimes it would speak "Congratulations." It made Chrome unusable.
I tried the following apps but they did not fix the problem:
Malwarebytes
Stubborn Trojan Killer
Virus Cleaner (Hi Security)
What appears to have worked (time will tell) was to clear all data, memory, and cache associated with Chrome.
Settings>Apps>Chrome>select Force Stop.
Settings>Apps>Chrome>Storage.
Clear all data, cache, and storage for Chrome (be merciless).
Restart phone (crucial to do this).
When phone restarts, open Chrome. You will have to sign in to Google. At this point, I chose to turn OFF all syncing options for now. I will experiment with that later.
So far, nothing from "Facebook/Appple" all day. Keeping my fingers crossed.
Let me know if this works for you.
Click to expand...
Click to collapse
I will try. Thanks!

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