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Both my colleague and I have a new Touch Pro 2 WWE Rhodium since about 2 months.
My colleague was, since he has the telephone complaining about very short battery life. Mine lasts easily 7 days in regular use (now shorter because 24/7 direct pushmail connection). His battery is completely drained within 24 hours.
We contacted the dealer and they have ordered a brand new battery for him. He tried the new battery and I now have his "bad" battery in my phone. But his battery is still dead within 24 hours and in my phone it lasts 'forever'.....
Today I offered to upgrade both phones firmware to make sure all settings were cleared and both phones are configured exactly identical!
Well. I first went to go give both phones a cold boot (call+end+power > vol up). On my phone works perfectly, but my colleagues phone does not respond to the VOL UP button, it completely freezes and does not respond to any button, so I have to pull out the battery. Tried it over at least 20 times!
At last I just updated both firmwares which went OK, but even after that the COLD RESET is not possible.
Finally I found out the END/HOME button didn't respond. My colleague just always used the on-screen end button, so you couldn't accidentally skip the option to create a call note.
After that I tried to get into the COLD reset screen by only using the CALL + POWER button, and that worked!
To make a long story short, the phone is now going back for service. It's a plain DOA and I am positive this is related to the battery drain problem. His phone gave very high "device usage" durations.
PS. Why the long story? At the end when typing this thread I found the cause of this problem. I was hoping someone could point me to the solution but I found it myself.
My final little question is: Is this a common problem with this type of phone or is my colleague just plain unlucky? Do I have to worry about the buttons of my phone? My HTC TyTN buttons broke down on me twice and once on my colleagues phone.
7 DAYS??????!??
Amazing... mine wont last more than 8 hours with gprs connected 24/7, 1 push exchange account, 2 push yahoo account with seven, 2 hours call, 100+ emails a day, IM+.
Can you give details what apps running in your phone?
Maybe he uses his phone way more than you? I use mine a lot and if I was away from a charger for 24 hours it for sure wouldn't make it.
Sorry but B.S. on going 7 days , It won't do that in standby.
I just had to warranty my phone tonight because the end key is dead on my phone. I have the Verizon version and the end key is actually a combination button that is also the power key. It acts like its stuck down so when the phone boots it immediately tries to turn itself off and i have to watch it boot so i can select "No" to the power off question. After that I get zero response from the key. I know it works though because if I pull the battery out I can turn the phone on with it. Hopefully these are isolated and this doesn't become a common problem with these phones because I love it otherwise.
Thanks,
Ben
Do you have the Touch Pro 2 or the Imagio? Doesn't the Verizon Touch Pro 2 have the power button on top like all the other ones?
its the verizon touch pro 2 and no the power button is long press end key and the top button is only used to turn the screen off.
Yeah that's true. It works differently for the Verizon TP2 just as the guy above me has mentioned.
You should have given this post a different name, along the lines of " hardware button issues " or something like that. You might have gotten more feedback from the community.
I got mine a couple of weeks ago (at&t branded tilt 2) and it's pretty damn solid. My Business partner has had the telus world phone version for a little while now and no problems there, as well my friend bought one of the European models (htc branded Touch Pro II) a while back and he has no issues with his.
The battery thing is definitely normal, my tilt II barely survives a day. Seven day's is ridiculous.
benanthony said:
its the verizon touch pro 2 and no the power button is long press end key and the top button is only used to turn the screen off.
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That is how they all are. The top button puts the phone to sleep like any other phone. Turning the phone off actually turns it off, no incoming calls or messages.
That's weird that Verizon uses the End Key to power the phone on and off.
The Tilt 2 has it as Silence, which is what every single HTC phone I've used in the past, despite carrier, has had it as.
I don't think anyone should realistically expect this phone to last more than a day unless it's used for nothing but text messaging and an occasional phone call (let's face it, there are people who SHOULD have a dumbphone texter like a Rumor2 but insist on having this phone because it's great looking and expensive). Smartphones, in general, last 24 hours and should be charged when you get home. I mean it's a miracle if my Palm Pre can last two days.
Until battery technology catches up I advise getting really friendly with your charger and/or dock
power button
petard said:
That is how they all are. The top button puts the phone to sleep like any other phone. Turning the phone off actually turns it off, no incoming calls or messages.
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that is not the way they all are. I have a TMoUSA TP2 and the top button is clearly marked power and if you hold it pressed it will turn the device off. If you just tap it it will, as you say, put the phone to "sleep". (Turn the screen off). BTW I have no problems with any buttons so far and going on two months. None of my previous HTC devicces gave me trouble either.
Hi,
I do not know if someone has posted or commented on this before. I bought my TP2 back in november and since then I have noticed that it would power off every now and then. Closing the keyboard would very often power it off, or slightly banging it. A friend of mine bought the phone the same day and had the same issue. I have been reading forums and people recommended changing the mother board, or re-flashing... but in my case it would still power off.
Yesterday I was enlightened. I saw the battery has a little movement in its enclosure. I inserted a piece of plastic on the upper left corner... now the phone will not power off unless I want it to. I have noticed the battery is even working better. It seems it is les than 1mm smaller than it should be or something.
Seems incredible, but this really solved me and my friends problem... hope it works for other people too.
P.S. I know my phone is dirty
waw
i came searching for that problem, my tp2 turn off some times when i slid the keyboard open !!!
i didnt have this problem before, but few weeks ago i updated my ROM at the HTC care office , so i suspect the ROM but let me try ur way .. may be some how the battery space becam 1mm larger
What version of Touch Pro 2 is that?
My battery is nice and snug on my tilt2 (RHOD300)
@ samarrai:
Please do try it and let us know how it worked. I have seen this problem occur and be solved this way on 3 rhodiumms already.
@ fone_fanatic:
Good one. This is RHOD210, I will try and find out what version the others with this problem are and post it here.
Thanks for your posts!
How odd this post shows up today. I have had my Tilt 2 for about 3 months and yesterday I pulled it out of its case to check the time and I could not turn the phone on. Had to remove and replace the battery to get the phone to come back on. Wonder if this is the same as above.
This post is actually really odd, cause the exact same thing happened to me yesterday, took phone out to check time and it was off. I just dismissed it thinking I prob turned it off while it was in the case. but didn't occur to me at the time that i had to use the reset button to turn it back on rater than just the standard power button. leads me to believe more than just a battery not fitting issue.
It might seem odd... dont know what so say except my phone used to shut down every day more than 10 times... my friends phone used to shut down really often as well. We both bought it from the same guy the same day, and both are RHOD210 from at&t.
Now that we put the little plastic thingy, they just will not power off unless we tell them to. I just thought I'd share the info in case someone else is having this issue. I know I read a lot about it while googling, and no one commented on this.
The subject heading pretty much says it all. I think about once a week I'm coming to my phone, pressing the power button to wake up the screen, and I'm finding that the phone was totally off.
Just the other day it happened twice. Never happened before, and it may be a one off.
But am I just accidentally taping power off (which I'm pretty sure I am) or am I going towards making sure my backups are current and getting a replacement (no doubt referbished) Desire?
Perhaps it's a 3rd party application causing the issue?
I'd suggest you do a hard reset and see if the problem comes back.
It's pretty difficult to accidentally power off your device. You still have to go through 2 screen taps to power off after you long-press the stand-by key.
Get it exchanged if you've ruled out any 3rd party applications.
This happened to me for the first time yesterday. Left my phone in the glove box of my car, came back and it was turned off. It would turn back on either, I tried for ages in a mild panic!
When I got home I removed the battery for a bit and then it suddenly worked.
All been OK since.
ohyeahar said:
Perhaps it's a 3rd party application causing the issue?
I'd suggest you do a hard reset and see if the problem comes back.
It's pretty difficult to accidentally power off your device. You still have to go through 2 screen taps to power off after you long-press the stand-by key.
Get it exchanged if you've ruled out any 3rd party applications.
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I was thinking about 3rd party applications, but haven't started investigating. Probably because of the frequency it occurs and the amount of apps I have. Though I think I only have pretty popular apps.
I did a post a while ago that I had dropped the phone in a very minor way that would not have broken a Jacobs Cream Cracker (if you don't live in UK, they are very fragile, brittle, biscuit type things). But on each of the two times, one of them being a very cushioned landing, when I picked up the phone, it was off. I was thinking that this must have been what happened. But I'm now thinking it was either a separate issue or coincidence because I don't drop the phone and it still is sometimes off. And I think this occured before even the minor falls.
Hmmmm.....
I just did a test and dropped it from exactly 3cm flat onto my desk and it was instant off. I should add that I have a silicone/gel tight case on my Desire.
Like I said before I don't think this is the main problem, I think this is a secondary issue. And as I've said before, I think the phone going off from this sort of a drop/shock is too sensitive and delicate. Maybe sometime is not quite as tight as it could be in other people's phones.
Perhaps the body of your device is a bit warped such that the battery is a bit loose. That would explain why your device would power off from shock. The battery contacts may have shifted.
Try this. Take off your battery cover. The battery contacts should be on the left (the side without the volume rocker). Try to leverage the right side (the side with the volume rocker) of the battery so that the battery remains in contact with the device. I would try to slip thin strips of paper on the right so that it pushes the battery to the left.
Then try your 3cm drop test again. See if it improves.
If it improves, you can choose to continue using this method (despite how ghetto it is). Or you can see if you can get it replaced under warranty. Don't mention that you dropped the device, of course!
Other issues (like the glovebox fellow) could be related to heat, too. If it's too warm, I wouldn't be surprised if it turns off and doesn't turn back on until it's cooled down.
The phone has never yet failed to turn on the instance I've pressed the power button.
Looking into said ghetto method....
Nope. Contacts on the phone are all sprunt and sticking out nicely to meet the contacts on the battery, which will then compress the sprung contacs. So I doubt pushing any of the contact out further will help.
Is there any sound meant to come from the phone when you shake it? I don't mean furiously shake it, but just a milding shaking by your ear.
I have always heard a small movement but had assumed it was the vibrating mechanism.
Cleargrey said:
Is there any sound meant to come from the phone when you shake it? I don't mean furiously shake it, but just a milding shaking by your ear.
I have always heard a small movement but had assumed it was the vibrating mechanism.
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Its the camera lens (internal focus part). Its like this on all HTC devices due to the lens they use.
For the past week or so, the power button has been flaky. Sometimes I would have to press a couple of times to turn the phone off (not shut down, just turn it off).
Other times, the screen would seem to turn on all by itself.
Then a couple of days ago, I turned the phone face up and it was in HBOOT, waiting for a command from me. I had turned it off about an hour earlier and laid it face down so the screen lighting up with an incoming call wouldn't distract a meeting.
Yesterday and today, things have gotten worse. If I tap the button to turn the phone off, I get one of several responses. Nothing happens, or the phone turns off then turns back on a couple seconds later, or I get the power options menu as if I were holding the power button.
Sometimes the phone will just spontaneously turn on with nobody touching it.
I have kept it in a silicon case the past two years that keeps dirt out of the controls. I wash the case at least weekly and make sure there is no cruft buildup in it or on the phone.
I have tried using a duster can to blow out around the power button. Sometimes it seems to help momentarily. Other times there is no effect at all.
Anybody ideas or suggestions?
Of course, it could be due to the fact I fondled a Razr Maxx the other day...
Ed Zachary said:
For the past week or so, the power button has been flaky. Sometimes I would have to press a couple of times to turn the phone off (not shut down, just turn it off).
Other times, the screen would seem to turn on all by itself.
Then a couple of days ago, I turned the phone face up and it was in HBOOT, waiting for a command from me. I had turned it off about an hour earlier and laid it face down so the screen lighting up with an incoming call wouldn't distract a meeting.
Yesterday and today, things have gotten worse. If I tap the button to turn the phone off, I get one of several responses. Nothing happens, or the phone turns off then turns back on a couple seconds later, or I get the power options menu as if I were holding the power button.
Sometimes the phone will just spontaneously turn on with nobody touching it.
I have kept it in a silicon case the past two years that keeps dirt out of the controls. I wash the case at least weekly and make sure there is no cruft buildup in it or on the phone.
I have tried using a duster can to blow out around the power button. Sometimes it seems to help momentarily. Other times there is no effect at all.
Anybody ideas or suggestions?
Of course, it could be due to the fact I fondled a Razr Maxx the other day...
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Mine use to do that because it would get stuck against the cut out for it in the back cover. I just took a file and made the cut out where the button fits slightly bigger, and all has been well since. Good way to test is to leave the battery cover off, press the button a couple times and see if it still gets stuck.
I took the back of the case off yesterday and tried a few times. Results were still random.
It almost acts as if there is something down inside the switch itself.
Thinking seriously about going online and activating the Boss Lady's old DInc and using it for a few months.
I had this same problem with mine a while back. The screen would turn on at the slightest tap and if I tapped the button to turn it off the power menu would come on. I wound up taking it to best buy and collecting the insurance policy I had on it, refurbed dinc was the result. It seemed to be an issue with dirt/dust in the power button.
If you don't have insurance and are willing to void any warranty you may have crack it open and take a can of compressed air to it... but this should be your last option.
dusty!
It definitely has grime underneath it.Use a can of compressed air or an air compressor tank with air gun to blow it out. Smart-phones don't take kindly to being taken apart.
As I said in the OP, "I have tried using a duster can to blow out around the power button."
So disassembly and blowing out the case did not work.
What DID work:
Saturday night, gave up and ordered RAZR MAXX.
Sunday morning (and ever since), no problems!
Hmmm...
So during my holiday my HOX got splashed with a bit of water from a wave. The battery was running on fumes and, when I looked at it, the phone was dead. It did turned on later while in my pocket and I happened to press the power button.
I let it dry on rice and nothing. I made the potential mistake of trying to charge it so it would heat up and it wouldn't charge. I then bought another mobile and, just to try it, I took opened the HOX and hoovered. Nothing.
Miracle happened yesterday when, just for kicks, I tried the charger again. It power up!! Everything seems fine, no visible screen damage, wifi works, everything works just fine but... screen won't respond to touch on the very bottom, say, the capacitive and menu buttons (the ones just above the capacitive ones).
What do you guys think? Is the screen dead there, maybe I didn't put the screen back properly or should I wait as some moister might yet be there?
Cheers!
Kutusov said:
So during my holiday my HOX got splashed with a bit of water from a wave. The battery was running on fumes and, when I looked at it, the phone was dead. It did turned on later while in my pocket and I happened to press the power button.
I let it dry on rice and nothing. I made the potential mistake of trying to charge it so it would heat up and it wouldn't charge. I then bought another mobile and, just to try it, I took opened the HOX and hoovered. Nothing.
Miracle happened yesterday when, just for kicks, I tried the charger again. It power up!! Everything seems fine, no visible screen damage, wifi works, everything works just fine but... screen won't respond to touch on the very bottom, say, the capacitive and menu buttons (the ones just above the capacitive ones).
What do you guys think? Is the screen dead there, maybe I didn't put the screen back properly or should I wait as some moister might yet be there?
Cheers!
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This is a flashback to me. Same thing happened to me few weeks ago - first 3 bottom buttons stoped working, and now 7 days ago part of touch screen is not working anymore. I am going to replace lcd+digitizer+frame, lucky me nothing else need to be fixed. And IMHO trying to heat closed HTC when water was in it doesn't make a sense as a water will condense (as it is closed) so it would make more damage. Oxidation sucks :/
I do have the SIM slot opened but yeah, that's a tinny opening, not much space for water vapour to escape... it's been a few weeks since I thought it had died though, it's pretty amazing to me that it came back at all. Some tough phones, these...
Anyway, I think I'll try to take the screen out again, I wasn't too careful putting it back in because I saw it wasn't charging or powering up or anything at all.