Stuck on NPPS25.137-93-12, no update, need help - Moto G5 Questions & Answers

I've the moto G5 XT1677 dual sim
Software variant - amzin
Software channel - retin
Build No. - NPPS25.137-93-12
Android version - Nougat 7.0 (Stock)
I haven't got any update after the may security patch. Talked to their customer service but they couldn't do anyhing.
So, is there any way to update my phone to the latest version without rooting?
This is my last resort. Any help will be appreciated.
Thank you.

Arindam95 said:
I've the moto G5 XT1677 dual sim
Software variant - amzin
Software channel - retin
Build No. - NPPS25.137-93-12
Android version - Nougat 7.0 (Stock)
I haven't got any update after the may security patch. Talked to their customer service but they couldn't do anyhing.
So, is there any way to update my phone to the latest version without rooting?
This is my last resort. Any help will be appreciated.
Thank you.
Click to expand...
Click to collapse
The update is rolling out slowly as I am also having the same device. But you can update it using lenovo moto smart assistant, as it will update your mobile.

riyan65 said:
The update is rolling out slowly as I am also having the same device. But you can update it using lenovo moto smart assistant, as it will update your mobile.
Click to expand...
Click to collapse
I just tried to update it through that software, it said "No upgrade task".
One more thing, can the retail build NPPS25.137-93-2-5 be flashed on top of amzin build no. NPPS25.137-93-12? and after that the oreo zip? as these files are available for retail channel but not for amzin.

Related

No System Update Notification on 6.0.1 RETEU (I BREAKED MY PHONE!)

Dear all,
I 've been always receiving updates whenever i was loading official 6.0.1 til to 7.0 which was the latest for my channel . I was on Lineage 7.1.2 for a couple of days and reverted back to 6.0.1 when I was informed that 7.1.1 came available on our channel ( reteu).
The problem this time is that I get " your device's software is up to date" when I am trying to update the sw.
Any help would be highly appreciated .
Model Number: Moto z play
Software Channel : reteu
Android Version : 6.0.1.
Android Security Patch Level: November 1, 2016
Baseband Version : M8953_10208.08.04.48R ADDISON_ROWDSDS_CUST
Build Number : MPNS24.104-49-4
Update : O flashed the stock 7.0 nougat file found here: https://forum.xda-developers.com/moto-z-play/how-to/moto-z-play-reteu-firmware-otas-t3557917.
Everything went all right and the phone booted normally. I got an update notification and let the system to boot so as to apply the update. After that the phone never booted and seems to be bricked!!!
YOU HELP ITS MUCH APPRECIATED!!!!
Now you have paperweight. Sad, but true.
No solution for unbrick yet.
Mike
sp5it said:
Now you have paperweight. Sad, but true.
No solution for unbrick yet.
Mike
Click to expand...
Click to collapse
Really?
No solution to unbrick the device??!
Yash24 said:
Really?
No solution to unbrick the device??!
Click to expand...
Click to collapse
You can try these methods:
http://www.aryk.tech/2017/07/moto-z-play-unbrick-solutions.html
The blank-flash was unsuccessful to all users. The Loader.img is being tested by some guys. (folks at ArykTECH managed to build a Loader.img that is supposed to work, unlike the ones we extract from our phones, as described by the "DIY" section)
Edit: please, post your feedback here:
https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492
It happened to me too. I had 4 variable rom choices for RETASIA. Only one of them was responsible to get my updates back. I had to try them all

Moto G5 XT1677 latest firmware

Does anyone have the latest firmware of Moto G5?
I have recently Bricked my device and cannot flash the stock firmware because of bootloader downgrade issue. I have the August security patch installed. Please provide that or newer version.
XT1677, Indian variant, CEDRIC_NPPS25.137.73-4 retin
Sharon262529 said:
Does anyone have the latest firmware of Moto G5?
I have recently Bricked my device and cannot flash the stock firmware because of bootloader downgrade issue. I have the August security patch installed. Please provide that or newer version.
XT1677, Indian variant, CEDRIC_NPPS25.137.73-4 retin
Click to expand...
Click to collapse
what actually happened to your phone
Bro the download link is below but you need paid membership
https://easy-firmware.com/index.php?a=browse&b=category&id=25905
I don't know why that specific file needs a paid membership and why that is the only website to host that file
you said that firmware or newer, would you like the November security patch
NPP25.137-93
:crying:
Sharon262529 said:
Does anyone have the latest firmware of Moto G5?
I have recently Bricked my device and cannot flash the stock firmware because of bootloader downgrade issue. I have the August security patch installed. Please provide that or newer version.
XT1677, Indian variant, CEDRIC_NPPS25.137.73-4 retin
Click to expand...
Click to collapse
gkkk said:
:crying:
Click to expand...
Click to collapse
Firmware for this device can be found
https://mirrors.lolinet.com/firmware/moto/cedric/official/

Moto G5 XT1677 - OTA not working

I had flashed stock rom on my Moto G5 XT1677. So it is now on retus channel, with Nov 2017 security patch. However, I see March 2018 patch is already out, but when I check on my phone, it says your software is up to date. How do I fix this ?
Link- https://mobilesupport.lenovo.com/us/en/Solution/MS127235
Before retus u r in which software channel ??
ayushmantiwari95 said:
Before retus u r in which software channel ??
Click to expand...
Click to collapse
My baseband has a string INDIADSDS_CUST, so probably it was retin.
Is there a retin stock rom available somewhere which I can use.
enjoy10 said:
My baseband has a string INDIADSDS_CUST, so probably it was retin.
Is there a retin stock rom available somewhere which I can use.
Click to expand...
Click to collapse
I'm in amzin software channel (Moto g5 Cedric xt1677 ) u find the tutorial for this to change my software channel too without bricked my phn n compatible without any problem .can u plz send me the link .
I added my moto g5 about phn details too
ayushmantiwari95 said:
I'm in amzin software channel (Moto g5 Cedric xt1677 ) u find the tutorial for this to change my software channel too without bricked my phn n compatible without any problem .can u plz send me the link .
I added my moto g5 about phn details too
Click to expand...
Click to collapse
As per the screenshot, you have a Moto G5 Plus i.e. Potter not Moto G5 Cedric. This thread is about Moto G5 Cedric retin stock image.
enjoy10 said:
As per the screenshot, you have a Moto G5 Plus i.e. Potter not Moto G5 Cedric. This thread is about Moto G5 Cedric retin stock image.
Click to expand...
Click to collapse
Do check the image again
Anyone has a image for Cedric XT1677 in which OTA works ? Preferably for retin.
Thank you.
enjoy10 said:
Anyone has a image for Cedric XT1677 in which OTA works ? Preferably for retin.
Thank you.
Click to expand...
Click to collapse
OTAs work on all stock rom firmware
Just because you are not receiving an ota doesn't mean its not working - It means it's not available in your country or for your variant
Just because an ota is available in one country doesn't mean its available in another country or for every variant of a device
TheFixItMan said:
OTAs work on all stock rom firmware
Just because you are not receiving an ota doesn't mean its not working - It means it's not available in your country or for your variant
Just because an ota is available in one country doesn't mean its available in another country or for every variant of a device
Click to expand...
Click to collapse
Thanks for the detailed explanation. However, as I explained in the first post, I have the stock rom retus, and retus has already released April 2018 security patch. My phone doesn't show it, and is stuck on Nov 2017 patch. How do I identify, if my phone is not eligible, or if there is some other issue.
I had flashed the stock firmware from - https://firmware.center/firmware/Motorola/Moto G5/Stock/XT1677/
Is there any other stock rom that works ?
enjoy10 said:
Thanks for the detailed explanation. However, as I explained in the first post, I have the stock rom retus, and retus has already released April 2018 security patch. My phone doesn't show it, and is stuck on Nov 2017 patch. How do I identify, if my phone is not eligible, or if there is some other issue.
I had flashed the stock firmware from - https://firmware.center/firmware/Motorola/Moto G5/Stock/XT1677/
Is there any other stock rom that works ?
Click to expand...
Click to collapse
Are you located in the country to which the firmware you are using is from? If not you may not get the update - you could try using a vpn to that country
Also the device variant you are using may not have that update available
Eg the XT1675 may have the update available and the XT1677 doesn't
TheFixItMan said:
Are you located in the country to which the firmware you are using is from? If not you may not get the update - you could try using a vpn to that country
Also the device variant you are using may not have that update available
Eg the XT1675 may have the update available and the XT1677 doesn't
Click to expand...
Click to collapse
Well after I flashed the stock ROM, my software channel changed to retus (earlier was retin). I tried US VPNs as well, but still no updates. retin has already released Mar 2018 security patch, which my phone is not receiving - https://mobilesupport.lenovo.com/in/ei/Solution/MS127237
Hence, is there a way to switch the channel to retin from retus, or is there a stock rom for retin which I can use. Thank you.
enjoy10 said:
Well after I flashed the stock ROM, my software channel changed to retus (earlier was retin). I tried US VPNs as well, but still no updates. retin has already released Mar 2018 security patch, which my phone is not receiving - https://mobilesupport.lenovo.com/in/ei/Solution/MS127237
Hence, is there a way to switch the channel to retin from retus, or is there a stock rom for retin which I can use. Thank you.
Click to expand...
Click to collapse
It doesn't matter what channel you are on - that's only part of the process
There are also different varients of the device - for example the UK is XT1675
Just because you flashed the retus firmware doesn't mean you will get updates if there is no update for your variant
You would have to flash a different varients firmware manually (this may cause issues with band frequencies)
Thanks everyone. I manually applied all OTA patches as described in post - https://forum.xda-developers.com/g5/how-to/cedric-ota-archive-t3795275

About Oreo stock rom

Is there news about the Android Oreo Firmware Update for the Moto G5 (Cedric)?
Timeline or a fix date
We will get it or?
Regards
Licki1000
lucki1000 said:
Is there news about the Android Oreo Firmware Update for the Moto G5 (Cedric)?
Timeline or a fix date
We will get it or?
Regards
Licki1000
Click to expand...
Click to collapse
The only information available is what Motorola make public
That is this device will get oreo
No time line or anything other than the Motorola announcement that this device will get oreo is available
Dates for otas are never made available as they always change
No one at xda will be able to give you anymore information
Ok thanks for your answer
TheFixItMan said:
The only information available is what Motorola make public
That is this device will get oreo
No time line or anything other than the Motorola announcement that this device will get oreo is available
Dates for otas are never made available as they always change
No one at xda will be able to give you anymore information
Click to expand...
Click to collapse
Oh guys Android Oreo arrives Germany
Sent from my Motorola Moto G (5) using XDA Labs
lucki1000 said:
Oh guys Android Oreo arrives Germany
Sent from my Motorola Moto G (5) using XDA Labs
Click to expand...
Click to collapse
I'm a bit confused. Why does Motorola push OPP28.85-13 as an official update when newer version (OPP28.85-16) already exists? I've even heard about OPQ28.85-13 build somewhere on xda - that build should be the latest one right now.
Opp28.85-13 Oreo 8.1 arrived in Portugal. Device from amazon market.
Got OPP28.85-13 on my phone (Slovakia - reteu soft. channel, unlocked BL) today. However, I am scared of getting hardbrick using OTA, because my bootloader has been already updated to Oreo version (B8.31) by flashing another official Oreo releases (you can find them here, on xda).
In my case, is it safe to do the OTA update or should I rather wait for full fastboot image of OPP28.85-13?
EDIT: Full fastboot firmware (OPP28.85-13) download link: https://rsdsecure-cloud.motorola.co...ubsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip (approx. 1.4GB). File is geo-locked, German VPN is neccessary. I might recommend this free VPN add-on for Chrome https://chrome.google.com/webstore/detail/hotspot-shield-vpn-free-p/nlbejmccbhkncgokjcmghpfloaajcffj.
I just found the ota update for NPPS25.137-93-14 build number https://drive.google.com/open?id=1Ev...XAIiIQkY6EXDVg
just place the zip into the root directory, then go to moto update and enable storage permission finally go to check updates and just install
thats all

software channel correction.

Hello, my Moto g5 is having retin software channel which seems to be Moto g5 plus should have.is any one is having retin software channel in they Moto g5. If anyone is having please let me know as it seem to have Moto g5 plus software channel.
You can see in the screenshot which I have capture on both device's:-
riyan65 said:
Hello, my Moto g5 is having retin software channel which seems to be Moto g5 plus should have.is any one is having retin software channel in they Moto g5. If anyone is having please let me know as it seem to have Moto g5 plus software channel.
You can see in the screenshot which I have capture on both device's:-
Click to expand...
Click to collapse
I just need some clarification as I don't fully understand what are trying to say
retin just means I imagine you are a retail India software channel
If you own a moto g5 plus Potter you have posted in the wrong forum
TheFixItMan said:
I just need some clarification as I don't fully understand what are trying to say
retin just means I imagine you are a retail India software channel - are you saying that you own a moto g5 cedric & since updating to oreo with the soak test ota your device now displays as a moto g5 plus potter?
If that is the case then Motorola have just mucked up the build.prop - these are just text lines and can be changed to display anything you like in about phone
If you own a moto g5 plus Potter you have posted in the wrong forum
Click to expand...
Click to collapse
Thanks for replying,but I want to say that my Moto g5 has retin software channel which belongs to Moto g5 plus as I am having both the device I have put the screenshot of them.i just want to know that retin software channel is belong to Moto g5 or not, and other Moto g5 is having retin software channel or not.and I didn't register for Moto MFN.
riyan65 said:
Thanks for replying,but I want to say that my Moto g5 has retin software channel which belongs to Moto g5 plus as I am having both the device I have put the screenshot of them.i just want to know that retin software channel is belong to Moto g5 or not, and other Moto g5 is having retin software channel or not.and I didn't register for Moto MFN.
Click to expand...
Click to collapse
All moto devices will have a retin software channel (if sold in India)
Ret means it's a retail device (instead of an Amazon device)
in - means it's an Indian varient
So both moto g5 and g5 plus will have a retin software channel
TheFixItMan said:
All moto devices will have a retin software channel (if sold in India)
Ret means it's a retail device (instead of an Amazon device)
in - means it's an Indian varient
So both moto g5 and g5 plus will have a retin software channel
Click to expand...
Click to collapse
Thanks for clarifying,but my Moto g5 came with amazin. After replacement of motherboard my device is having retin so that I am having dought. And if I install Oreo soak test which is for amazin does my device again get bricked.
riyan65 said:
Thanks for clarifying,but my Moto g5 came with amazin. After replacement of motherboard my device is having retin so that I am having dought. And if I install Oreo soak test which is for amazin does my device again get bricked.
Click to expand...
Click to collapse
You can change the channel just by flashing a stock rom firmware from a different country
Obviously when you bought the phone from Amazon it came with Amazon firmware so it would display amazin
When your motherboard was replaced they flashed retail firmware on it so that's why it now shows retin
You can flash what ever firmware you like (assuming that there's no phone frequencies that are different or not compatible between countries)
As long as your phone is unmodified (no custom rom/recovery root etc) you will be able to ota update
TheFixItMan said:
You can change the channel just by flashing a stock rom firmware from a different country
Obviously when you bought the phone from Amazon it came with Amazon firmware so it would display amazin
When your motherboard was replaced they flashed retail firmware on it so that's why it now shows retin
You can flash what ever firmware you like (assuming that there's no phone frequencies that are different or not compatible between countries)
As long as your phone is unmodified (no custom rom/recovery root etc) you will be able to ota update
Click to expand...
Click to collapse
so I can use amazin OTA update for retin also???
riyan65 said:
so I can use amazin OTA update for retin also???
Click to expand...
Click to collapse
No - the ota looks for the build number of the current version installed - if the ota is for the Amazon varient you will need that firmware installed
You won't damage your device if you try & flash an ota in stock recovery that is for the wrong firmware - it simply won't flash and gives an error about the wrong firmware version detected
Unless the ota updates both Amazon & retail varients it won't work
TheFixItMan said:
No - the ota looks for the build number of the current version installed - if the ota is for the Amazon varient you will need that firmware installed
You won't damage your device if you try & flash an ota in stock recovery that is for the wrong firmware - it simply won't flash and gives an error about the wrong firmware version detected
Unless the ota updates both Amazon & retail varients it won't work
Click to expand...
Click to collapse
Can we flash stock rom with locked bootloader???
riyan65 said:
Can we flash stock rom with locked bootloader???
Click to expand...
Click to collapse
Yes
TheFixItMan said:
Yes
Click to expand...
Click to collapse
Is there changes of hard bricked??
riyan65 said:
Is there changes of hard bricked??
Click to expand...
Click to collapse
Only if you're flashing gpt or bootloader parts - unless you need to change these there's no need to flash them
There is always a risk in anything you do - if you don't know what you're doing use Google YouTube or just stay on stock unmodified
any link for amzin img ?
silent03 said:
any link for amzin img ?
Click to expand...
Click to collapse
All firmware can be found here
https://mirrors.lolinet.com/firmware/moto/cedric/official/

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