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Anyone else order from MPD and still not got a connected SIM? I received the phone last Wednesday, they advised 48 hours, but still no connection. I can't phone them as it's under my husbands name, and he is away on business until Friday. Just wondered if anyone else is still in this position?
me too, i got mine on friday and also requested a number transfer from o2, still nothing yet.
Phoned them on friday and they said that it would take a few days.
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
When we phoned them on Thursday, they said to give it 48 hours as they usually dont send the sims out with the phones, they take a couple of days to process according to him, then obviously it was the weekend.... Just spoke to them on web chat and they said there are problems with the Tmobile system they use, and if its not done in 24 hours to phone them.
So I'll be speaking to them tomorrow morning then
Dear me, suppose thats the price we pay for being cheapskates!!!
madmossy said:
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
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Click to collapse
agreed might end up waiting next week for 3 to stock these unlocked @ £350.
have you had an update on this, still waiting here?
ive not had any update, and need to wait for nap-time at home to phone them (my 2.5 year old objects to me being on the phone when he isnt).
phone still isnt connected though
I got a Voda contract with them, my Desire came Wednesday morning, so today is day number 6 of not being connected. They said it will definitely be done by 12 today (which it won't be), so I'm gunna ring them then, and tell them I want a refund
just spoke to them, theyre doing the rest of them today she said, about 100 left to do.
eta: she said leave the sim out the phone, then around 7pm put it back in and it should work
If you're having problems with MPD not connecting you to T-Mobile, just do what I did and speak directly to T-Mobile...
I received my phone last Friday with the SIM included. I contacted MPD on Saturday about the connection since at this time I was still only able to make outgoing calls, and not text or use mobile Internet.
I was told the same as others on here regarding the demand problems had caused them to just get the phones out as fast as possible without pre-registering the SIMs...
By Sunday afternoon nothing had changed, so I just phoned 150 and spoke to T-Mobile directly. The first general customer services guy took a few details and then transferred me to the connections team, and they just asked me for the number again, my name/address (I had already been set up this far on the system it seemed - my DD details were all present already too). All I then had to do was confirm the tariff I was on and an hour later everything worked. All in it took about 10 minutes on the phone to sort.
I'd recommend those still not connected just do it yourself...worked for me.
i would do if the account was in my name, but its in my husbands name who just happens to be in singapore right now on business - brilliant timing!
Had to go on web chat this morning to get it connected, and it's now working as it should.
They also confirmed in-car chargers will be sent this week
Hi,
Just as rodhull said, i phone t-mobile up directly without even thinking about MPD, they took some details and hey presto its up and running.
If you are porting your number and make sure you tell your new network, T-mobile had no idea, i was porting my number even though i told MPD.
Oooooooooooooo the desire is fast, i love it already and owned for like 1day.
Goodluck all.
I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
Nice! Though I'm sure that was a pain to deal with,it ended well.
I'm confident that it'll have root in due time,nevermind all the pissing and moaning about it over on the Rezound board
Devildog8791 said:
I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
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Click to collapse
LUCKY. now i know what it takes to get a new phone im going to try it.
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
dawynkoop said:
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
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Click to collapse
I'm a year away from being able to upgrade
No hope for me in doing something like that.
Hit it with a hammer.
I have an issue with my One X, the G-sensor totally will not respond, I have tried everything short of flashing a new ROM (but I'm still stock due to no S-off)
Now, I've decided to stop putting off sending my phone into repair after having this issue for over 3 weeks.
What I want to know is;
What was your experience with HTC repair?
How long did they take to fix and return your device?
I go on holiday in 22 days, and I very much need the camera on this phone however it's stuck in the wrong rotation, I'm assuming it won't take HTC 22 days to repair the phone?
I have had a good and a terrible repair experience with them. But if you send it in now hopefully the turnaround will be 2 weeks.
So far so good. I called them on Monday, they sent the courier to pick up my device yesterday and on the website it states that my device is being repaired as of 9:58am today. Hopefully the rest goes smoothly, I have heard some real horror stories.
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
Goku80 said:
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
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What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
TommUK said:
What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
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UK mate
Sent from my HTC One X using Tapatalk 2
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
lawrence750 said:
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
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Click to collapse
Just for all you UK people, if the device has ANY problems in the 1st six months take it back to the retailer and demand a replacement. You might have to push them but ultimately you will be successful . In the first 6 months the fault is considered to have been there since manufacture, after six months it's a bit different.
The Sales of Goods act covers this for you.
Here's a few links that might help
http://whatconsumer.co.uk/the-sale-of-goods-act/
http://whatconsumer.co.uk/shops-responsibility/
HTc repair center here in the us is suck big time, i'm still waiting on my htc one that i sent for repair since July 5th, finally i got an email from them that they ship it back to me, now its gonna take another 6 days before i receive it, they could at least overnight since they took that long to repair it.. never again
HTC EVO View 4G Repaired
My View stop working just like that: I got some strange pop-ups about apps force closing then I decided
to reboot and that got stuck. Pressing power for a long time didn't help. The charging led no longer
lighted up. Pressing all kinds of button combinations didn't help me. The tablet was dead!
This is a refurbished tablet that I bought off Tech4Less. I had it S-OFFed and rooted.
I called HTC customer support to inquire about the repair policy. I could get a box shipped and send
in the tablet for repair (here in the US). I was told that they would quote me the cost per email and
if declined I would have to pay a $35 fee. Well that to me was worth the try. Pay $35 to learn whether
you have a brick or not. I got the box, shipped the tablet to their repair centre and waited. By the
way the Fedex shipping label came for free. So far no costs and no word from HTC, although customer
service promised to send me email about the repair policy. Also the repair centre never acknowledged
receipt of the tablet. This was a few days before 4th of July. Two weeks later I shopped for a new tablet
and got a great deal on a new 2012 Nexus 7 from Staples.
I had given up on my View. No notice of what was going on with the repair; no repair tracking number.
A few days later I was happily unpacking my new Nexus and showing it off to my wife. She remarked
that the HTC repair probably was a hoax and that my old tablet was lost. I checked my email at that
moment and lo and behold threre was an email from HTC stating that the tablet was repaired and on its
way back to me. It mentioned the serial number and a repair number and I was able to use those to
look up the actual Fedex tracking number on their web site. I couldn't believe it... Every day I checked the
progress and eventually I got the box on my doorstep. Indeed, my good old trusty View was working
again. HTC provided a repair sheet and noted that among other minor replacements, the motheroard was
replaced. Wow! And no bill. Yes, really. Maybe a mistake on their part, but lucky for me.
I am very grateful to HTC and can only hope that others are treated similarly.
im not happy at all, since i bought my htc one in june 2013, its been repaired twice , i was suurprised it was collected and returned within 7 days from my door. This 3rd time its been over 10 days, it was howing as "reapired" in the tracking info, but today its showing back "in repair"...whats going on htc?..apparently hey dont have a repair centre here in the uk its in poland :laugh:
htc service center in chennai
Icare service center is having 4 years old and having more than five year experienced htc reapir persons. If you want htc service center in Chennai certainly contact to icare for best services with warranty at cheap rate.
Contact Us
Icare Service Center
Doshi Gardens,
Shop No -3 ,Basement Floor,
No 174, NSK Salai (Arcot Road),
Vadapalani,
Chennai, Tamilnadu 600026
South India
044 - 4203 5177 , +91-98402 00178
Angry
I live in the UK. I sent my HTC One M8 off to UK on the 11th of May 2015. It is now the 9th of June 2015 still haven't received my phone. On their tracking page it says itshe being packed to be returned. It's been on being packed for 2 days now they are seriously p*ssing me off. I haven't had a phone all this time.
So my phone was hard bricked and was literally dead and I talked to a LG Representative and sent my phone on Thursday to Texas. They then received my phone on Monday and the status of the repair is "Unit Being Repaired" for THREE DAYS STRAIGHT and want my phone repaired as soon as possible( praying for no refurbished phones) . I was wondering how long does it take for LG to fix the phone and will there be a high chance of getting it repaired rather than getting a refurbished phone. As I stated on top, I sent my phone to LG Repair Services in Texas and to my knowledge, the only thing they have to replace is my motherboard( correct me if I'm wrong)
Same here, just sent mine a few days ago, actually they received it yesterday at forth wort. Mine was almost brand new, i went to bed, it was off charge, when i woke up, battery was 98%, made one phone call, and after that the phone died, never to wake up. Didn't root it or anything like that, just weird.
Hopefully they get me a refurbished one or fix it, i don't care.
Mine have same status now, how long did yours take? you should have it back by now
U need to ask Lg representative to get the right answer...
7 business days total for me, which would be 9 if you include the weekend.
Just wondering what repair experience people have had here getting their screen replaced?
I sent it in and they've had it 30 days now (20 working days) and tell me that there's no ETA. That doesn't even include their ground shipping...
Last week they told me that they were receiving parts and would put a "rush" on the repair. Today they tell me there's no ETA and their repair center doesn't have the parts.
Very frustrated with this. I guess I should have broken the display and gotten it replaced under UhOh.
I would advise against using UHOH. I recently had to use it to get my phone replaced. I got the replacement one and the top speaker and microphone were defected. I had to get the replacement replaced. I started the process on Oct. 18th and I barely got the phone "repaired" and delivered to me last Friday. and the microphone works now but its not great and the top speaker is still not fixed. I'm not even bothering calling back because i wont probably get the phone until next year at this point. This just pisses me off that I probably won't buy another HTC phone again and I'm an HTC Fanboy cause i used every phone they have made since 2009 basically.
I just got mine replaced and it only took ten days. Under manufacturers warranty with bell Canada. I thought it was pretty quick.
Thanks for the feedback. All in all it sounds like a mixed bag.
They've got to replace my screen so whether I get back a correctly working phone is an open question. I'm not looking forward to the possibility of another month or two of replacement nonsense.
My touch screen stopped working and they replaced it upon receipt within a couple days at RMA in early October. The replacement phone had no GPS functionality. I sent it in late October and they repaired it after having it for a month and shipped it back last week, received two days ago. The replaced GPS component doesn't work (probably a board issue causing it to fault) so I just had to use uh oh protection to get a new phone shipped to me with a $600 hold on my credit card. They still haven't shipped the replacement phone and it's been two business days now, but they say it will be next day air.
Besides the frustration, their support is all outsourced to India. Hard to understand agents and no real escalation of RMA issues. Again, I had to use uh oh protection out of frustration because due to the RMA delays, I don't want to wait another month for my 4th RMA to complete for my 3rd phone under warranty.