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So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
dropper22 said:
So I bought a brand new Xperia Play from eBay. I assume that it is covered under warranty.
However, the other week I dropped the phone. The LCD Screen is not completely cracked! What is disgraceful is that the drop was not even from a high height! Such a brittle piece of plastic!!
The strange thing is, although the phone still works, it seems to run a little bit more sluggish. I'm not sure. The BIG problem is, when I begin a call, my screen turns black, and once the call is finished, the screen won't turn back on again (Even though I can hear sounds through the speakers). If I press the lock button quick enough before ending a call the screen sometimes turns back on.
I was thinking about buying a new LCD screen from ebay for £20, however I'm afraid that it won't fix the 'screen turning off during a call' problem.
What would be the best way to get this phone repaired?
Any help would be much appreciated, thanks.
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Maybe you damaged the light sensor on the screen?
Sent from my R800x using Tapatalk
Maybe you damaged the proximity sensor?
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
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Replace the front glass. Maybe you didn't destroy the proximity, but just damaged it to behave in that way. Also, broken glass is also maybe affecting it.
Thanks, I'm going to buy a new screen then. God knows how long it will take to ship, but I will keep you guys updated with pictures as soon as progress is made.
Mine was doing exactly the same thing after shattering the glass. The proximity sensor could not see through the cracks and the IR light would refract back in as if it were against my face. It behaved strangely where sometimes opening the slider would snap it out and other times it would not. Replacing the glass/digitizer did the trick. The only problem was that no replacement parts on eBay include the adhesive gasket and the old one is likely ruined with stuck-on glass shards. I pulled off as much as I could and reused it but me touchscreen doesn't stick all the way down sometimes. I ordered a dummy phone to see if I could salvage it from one.
dropper22 said:
If the proximity or light sensor was damaged, how would this make the screen switch off during a call, not turning on again?
Does anyone know the best route to get this repaired?
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Click to collapse
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
AndroHero said:
The screen is designed to switch off during a call if it detects you face next to the screen (proximity sensor) if it is damaged and reporting wrong info to android. That is why the screen switches off during call.
Sent from my R800i using Tapatalk
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The sensor is fine. The glass covering it is not.
Hey guys...I got an incredible deal on a slight water damaged t989 in otherwise great physical shape, and I really like it. The only issue I'm having with it is when I make a call, the screen goes black (still shows the clock at the top...everything else is black), without ever putting the phone to my face. And after that I can't do anything to get it to come back on.
Is it normal for the screen to still show the clock when the phone is up to your ear? I figured it might be based on how amoled screens work (only producing light locally where it needs it), but wasn't sure.
Also, do you think this is the proximity sensor being faulty? That was my guess...it looks like the part costs $23 and is connected to the front camera. I could also try taking it apart and drying it out better (I already did that with the motherboard and it fixed all the other issues it was having, like the main camera not working)...I'm just a little less inclined to do this since I don't see any guides for disassembling that part of the phone and don't want to accidently damage something.
I guess I'm willing to try opening it up further and airing out the proximity sensor...possibly replacing it...but the important question on my mind is does this phone normally still display the time at the top when you hold it up to your ear?
anybody? It would help me just to know if this phones screen goes completely black when making a call, or if it goes black but still shows the very top with the clock and such when the phones proximity sensor is covered up (ie: held up to the ear)
So this is my second S3 with an identical proximity sensor problem (phones are/were both completely stock) - hold it to your ear and the screen blanks like it should but lower it so you can enter a keypad number (like for voicemail) and the damn screen shuts off as soon as your finger comes near it! WTH? This is insanely frustrating but I haven't read of it happening to others nor did Telus tech support. Am I the only one to have this happen to (twice)?
Susido said:
So this is my second S3 with an identical proximity sensor problem (phones are/were both completely stock) - hold it to your ear and the screen blanks like it should but lower it so you can enter a keypad number (like for voicemail) and the damn screen shuts off as soon as your finger comes near it! WTH? This is insanely frustrating but I haven't read of it happening to others nor did Telus tech support. Am I the only one to have this happen to (twice)?
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When you hold the phone down from your ear, putting your hand/fingers anywhere near the top part of the phone will cause the screen to turn off. The sensor is just to the right of the speaker, to the left of the front facing camera. It can be a bit frustrating at times, but just taking your time and making sure not to go too close to it is pretty much all you can do.
majingrim said:
When you hold the phone down from your ear, putting your hand/fingers anywhere near the top part of the phone will cause the screen to turn off. The sensor is just to the right of the speaker, to the left of the front facing camera. It can be a bit frustrating at times, but just taking your time and making sure not to go too close to it is pretty much all you can do.
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This just seems a bit crazy to me. Some of the numbers I need to enter for my voicemail password include those that are on the top row of the keypad which is apparently close enough to the sensor to trigger it and blank the screen. I guess that explains why I have better luck with the numbers on the bottom keypad row. So the only thing I can do is hold the phone on the very bottom and very carefully slowly reach up with a finger and very gently tap one of those top-row numbers? That just seems too bizarre to be true - but I'll try it.
Hm, ive never had mine do this while typing. It does turn off if I put my finger up there but I've only done that on purpose, to test it. Never blacked out the screen on accident. Makes me wonder how differently you hold your phone than I, or maybe your proximity sensor is much more sensitive.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I don't think I hold the phone in any unusual way, I just hold it around the middle with my left hand and use the index finger of right hand to (try) and enter a keypad number. Sometimes (maybe about 1/2 the time) it works without an issue but when it decides to turn off the screen it can take me many tries before I am finally able to enter the complete 4 digit code. Just can't understand why any phone would be designed this way. If it's an overly sensitive proximity sensor I could understand that - but this is the second phone I've had with the exact same issue. I now try to not hold the phone to my ear at all but use the speaker function instead.
Hey guys. My brother just got this phone and is having some issues. .. He's coming from Lumia 922.. So it shouldn't be too hard to impress him .. right? Well so far he has gone into airplane mode every call he's taken because the screen won't sleep and his cheek toggles to airplane mode. Is there any setting to help this? I want to give him a chance to like this phone, but if you can't even comfortably make a call without worrying about accidentally bumping the button maybe he needs to trade it ...
Any advice would be appreciated.
Does he have a screen protector on it? Sometimes those mess with the proximity sensor and makes the screen stay on.
Sent from my SCH-I605 using Tapatalk 4
I have a somewhat similar issue. I returned my first phone because I thought the proximity sensor wasn't working. I would be speaking on the phone, press my face to the screen and then would hear an ear shattering beep and then then phone would switch to speaker phone. This happened several times. I did have a screen protector on the phone but removed it. It continued even after I removed the protector.
I swapped the phone for a new one and all was fine for the first several days. Yesterday the problem started again. And, no, no screen protector this time.
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
IceDragon59 said:
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
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Well it's nice to hear that I am not the only one having this issue, but frustrating that I am too. . If anyone finds settings or a solution let me know. . It's definitely annoying.
Must be a limited issue. Haven't heard of this from anyone I know and I have yet to have the issue.
I think I may have figured out my problem. I had an "el cheapo" TPU case (http://www.ebay.com/itm/Transparent...r-for-HTC-One-2013-M7-Accessory-/330949139388) on the phone. Today I put 3 different callers on speakerphone & mute simultaneously. Took the case off and haven't had a problem since.
Hi, I've searched this forum and the Internet in general about proximity sensor problems but it seems like basically every problem that someone else had was fixed by removing tempered glass/screen protectors/cases/covers. I'm having a proximity sensor issue and I'm not using any screen protector or case.
This has happened twice now. Once when I was listening to visual voicemail, once when I was making a call. The screen goes dark and will not respond to any wake commands. Every now and then it will turn on for half a second when I hit the power button but then turns back off again. The first time when I was listening to visual voicemail, I had to hard restart the phone by holding volume up and power. The second time during the call, I managed to hang up the call in the half second the screen came back on, which ended the problem.
Right after that, I tested the proximity sensor using the SMMI test (calculator .12345+=). The test makes you put your hand near the sensor, then away, then near again. During the test, the phone immediately sensed my hand near the sensor except that my hand was nowhere near the sensor and there was nothing else near the sensor either.
I did a reboot and ran the test again. This time, the test finished correctly. The phone did not detect my hand until I actually put it near the sensor.
I'm running stock everything except I do have root(ZE551ML). I'm leaning towards this being a hardware problem and I've only had the phone for a week so I'm well within my replace period with Amazon. Is there a solution to this I'm missing or should I just replace? I'm a firm believer in troubleshooting first. Plus, setting up the phone the way I like again will be a huge PITA.
Thanks.
I would replace. It does sound like a hardware issue, and your better off getting a replacement instead of a possible pain for the life of your phone.
I get the same, and the flickering screen happened once to me after I I have just put a tempered glas protector on it ... removed it and so far no problems, but who knows.
I think the SMMI test works correctly the first time you start it, and incorrectly the 2nd, 3rd etc ... dont think it is a hardware error ...
Hi all, i have a zen2 with this same problem, i think doing sensor calibration can resolve the issue... but i can´t found how to do, by code, or by app...
Any body know how to do calibration of sensor aproximty?
Thanks in advanced!
Ps. I dont have screen os glass protector...
i don't having tempered glass or any screen protector. my proximity sensor is not working. Even i checked .12345+= but it gives error in proximity sensor. what to do? plz anyone?
same problem
Hi to everyone,
I have the same problem with the proximity sensor.
After a device reboot, the simmi test work correctly, but after some hours the test fails.
Someone know as I can calibrate the sensor ??
Thanks
I just fixed mine, cause I was having that issue for a LONG time now.
I actually just stuck a piece of paper in front of the light sensor part of the sensor window on the screen. It's the right side of the sensor window.
To be more clear, a while back my screen broke, so I ordered a screen online and changed it. Ever since then my prox. sensor didn't work, so I couldn't use the keypad during calls (the screen would go black).
My screen still isn't attached properly, so it's just being held in by the floppy protective case I have on it right now. This allowed me to pull the screen away from the phone a bit and slide a piece of paper behind it right in front of the light sensor. As soon as I blocked the light sensor then the proximity sensor started reading properly.
I got the idea because I was trying to clean the screen, thinking that it might just be dust blocking it or something. That didn't help, so I tried cleaning the sensor, but had the calibration test running at the time, and it instantly worked!
So I kept playing around with it and noticed that every time I blocked the right side of the sensor, it worked, but as soon as I removed the brush I was using to clean, it stopped working.
I stuck a piece of paper in, and BOOM, worked just fine.
People might want to build on this and maybe try sticking a piece of tape over the right part of the sensor. I haven't tried it, and since I finally have it working now, I really don't want to play with it too much and mess it up.
Hope this helps anyone else having this issue.
Hi all,
I am using zenfone 2 laser z550kl. Screen blackout during call and did not come up till the call is cut. I changed only the cover of proximity sensor and phone is working fine. Change the small rubber covering of sensor and it will work.
Hope this will help all if still using asus phone.