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Can someone please help? I just bought a used P3300 from ebay (a wholesaler). The phone works great, absolutely everything works except for the activesync over USB. The phone is not even seen by the computer with or without activesync. I have tried it on several computers with the same issue, yet the battery charges through the USB cable.
I even reflashed the ROM using the SD card method and still have the same issue. What might be going on here??? How can the USB data connection be not working? I've never experienced this with many different phones I've had.
thanks,
Go to Settings, Connections, USB to PC, and untick Enable advanced network functionality.
I tried that, it didn't make a difference. I also tried both Activesync 4.5 and 4.2. Still nothing. I hard reset and soft reset several times - still nothing.
What Firewall is on your PC. Could be this causing the hassle.
Have you tried using a known-working usb lead?
I had this problem also to begin with, google an application called "USBKILLER" and put this .CAB onto your memory card and load this onto the phone.
When your in the application select SERIAL and click YES and this should resolve your problem - I am not sure why this happend but my mate who has the same phone does not have this problem and can resolve it by removing the check box in USB to PC settings
hey guys.... thanks for the input. My firewall is disabled - I read the Microsoft article regarding the ports Activesync uses. But AS works with my other phones, so I know that's not the problem. Same thing with the USB cable. It works with the other phones but not this one.
nicko666, I will try that USBkiller program later tonight. Thank you for the suggestion. I'll let everyone know how it goes.
Found USBkiller Cab File Attached - good luck
I tired the USBkiller program (found it myself earlier) but it also doesn't make a difference. I tried changing the setting to SERIAL in the program and also playing with the "advanced network functionality" and activesync connection settings and it's a no-go.
Still nothing works. Do I have a broken device?
hardware problem
i had the same problem after 1 month of using my p3600 i pay 59 euro to change it because the garanty not include this problem.the service told me that it was my fault !!!!
Hello. Is your PPC detected by Windows in the manager of peripheral? It is necessary that you look at if you have a new network card named "Windows Mobile".
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Damn, that sounds like what's going on with my phone. How do I find out how to have it serviced? I can't find anything on the useless HTC site. Please help....
And thanks to you all for the help so far.
mattan said:
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Click to expand...
Click to collapse
I remember sending them mail regarding the problem, via HTC site (mail: [email protected]).
After all the solutions they suggested didn't work, they called me and asked me to send the phone to the UK (they gave me all the details and were very nice and efficient). I must say that my phone was still at warranty period.
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Dear all.
I work for a company that has over 600 of the htc p3300. Some of them will work in the usb and some don't.
I have 4 at the moment, 2 of them will work with the usb and the other 2 won't........
Tries all the stuff mentioned here and nothing helps.
Can't update them because of the usb........
HTC are not a lot of help either......
stead said:
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Click to expand...
Click to collapse
Hi I had been trying to sort this problem out too, and after reading about starting cars with the device on charge I thought I was doomed. But what stead suggests has just worked for me too. I was using the nearest USB on my laptop but plugin it in round the back has just got it working again. The last time it synced it was 'Repairing' the Active Sync 4.5 setup program run through. I must admit that the cable into the phone is also resting on a pen at the base of the phone- just to make sure....
Hi All,
My note 2 was fine and working with no serious issues until it fell from my pocket and the screen wouldn't show anything anymore. I took it to a repair shop and they said that the screen broke from the inside of the phone and that fixing it will cost a lot :crying:. My problem is that the phone has a pin lock but I can't interact with it to unlock it as the screen is pitch black and the touch doesn't work anymore. I need to backup my files but everywhere I looked seemed to have a solution for either rooted phones or phones with USB debugging being on and I have neither. Is there any way I can root or enable USB debugging with just my pc? or even unlock the pin code to access my files from the pc?
I've been looking for a solution for days now but with no luck . I hope there's hope. I'll appreciate any solution you guys might bless me with. Also, I just recently joined XDA so please excuse me if my question was placed in the wrong section
It will be quite cumbersome but you could buy an MHL adapter to get picture to HDMI and use an USB OTG cable for a keyboard and/or mouse and switch between them. This way you could enter the PIN code by a keyboard and install some apps to access it or as you said you could enable USB debugging and do stuff on your PC via ADB.
I recently received my Lenovo / Motorola Moto Z Play and I am very happy but....
the USB OTG/host function does not seem to work anymore. This has worked fine from day one, but last Saturday suddenly no longer. I have no idea why it no longer works, there was no update, and I have not seen or heard weird things or done anything to it.
When I insert my USB C type SD card reader, nothing happens anymore. The LED of the card reader / stick doesn't even light up.
Preferably I solve this by myself, but I have no idea what to do, I did a factory reset but that brought no solution.
The data connection to PC and charging function both work fine.
It seems that the telephone does not power the USB port (anymore?), but I can not test it. All cables/adapters/SD cards/USB sticks do work in my other phone, so there must be something going wrong in the moto Z Play.
Can anyone advise me? Does anyone else have this problem too?
I need this function during my work occasionally.
:crying:
dirkzelf said:
I recently received my Lenovo / Motorola Moto Z Play and I am very happy but....
the USB OTG/host function does not seem to work anymore. This has worked fine from day one, but last Saturday suddenly no longer. I have no idea why it no longer works, there was no update, and I have not seen or heard weird things or done anything to it.
When I insert my USB C type SD card reader, nothing happens anymore. The LED of the card reader / stick doesn't even light up.
Preferably I solve this by myself, but I have no idea what to do, I did a factory reset but that brought no solution.
The data connection to PC and charging function both work fine.
It seems that the telephone does not power the USB port (anymore?), but I can not test it. All cables/adapters/SD cards/USB sticks do work in my other phone, so there must be something going wrong in the moto Z Play.
Can anyone advise me? Does anyone else have this problem too?
I need this function during my work occasionally.
:crying:
Click to expand...
Click to collapse
It has been fixed, like a cat! Google supports it not!
Here is what support for USB Audio player said in response to why the app cannot see my drive:
Android basically does not support USB drives. Some file explorers have made their own USB mass storage driver and FAT32 handler. They set up a local HTTP server for other apps to access the selected file.
...snip
See my recent posts. This in Dumb
Yeah, well guess what, that may be true, but it WORKED and then since last saturday it doesn't anymore. If I use a powered cardreader, it works again, and same goes for connecting a USB mouse or keyboard.
To me that means that the power supply to the USB port is defective.
Does your Moto Z Play support a USB mouse? Please let me know, cause that would make my case.
dirkzelf said:
Yeah, well guess what, that may be true, but it WORKED and then since last saturday it doesn't anymore. If I use a powered cardreader, it works again, and same goes for connecting a USB mouse or keyboard.
To me that means that the power supply to the USB port is defective.
Does your Moto Z Play support a USB mouse? Please let me know, cause that would make my case.
Click to expand...
Click to collapse
Hmmm....
Post a link to the product that stopped working?
I had funny behaviour about internal storage being seen by Jetaudio. It played from /music for a while then it quit being able to find it (as well as most of internal) a reinstall does not help.
I think only a firmware reflash might reveal a problem....
You could help me too. See if my complaints about OTG drives is true for you also. Do you have an OTG / memory stick adapter? If so post that link too.
The only product that stopped working is the power on the USB C port from the Moto Z Play itself. I have checked all cables, adapters, USB sticks, card readers and mice, they ALL work fine on other phones.
I can't check for you, since I can't connect to USB card reader anymore.... In my case it's simply the power that isn't provided anymore on the USB C port, while earlier it worked ok, therefore it must be broken. I'm going to have it fixed with the seller.
In your case I would say try ES file explorer or TotalCommander. Both did work great (until the power issue).
If you can use a mouse on your Moto Z Play, then you're OK. OTG should work fine then also with ES or TotalCommander.
Same problem happened to me.
After few days back, all seems to work fine but suddenly same OTG USB stopped working.
Kindly let me know how to solve this problem if anyone has done it.
Moto Z play Droid
Nov 1, 2017 security update applied on 7.1.1 Android.
Salz
Hello, I have the same problem, OTG used to work normally before. Now I found out the only way to make it work is to supply the 5V power from an external source using USB extension cable with a extra power plug (2 males, one female), which I plug into a powerbank/wall adaptor. Not perfect, but still better than nothing, OTG seems to work.
Hi all !!
I have the same problem! OTG not working, but CQATest tells DEVICE is in USB HOST MODE
And console output with otg inserted:
addison:/ $ lsusb
lsusb: /sys/bus/usb/devices//usb1: Permission denied
lsusb: /sys/bus/usb/devices//usb2: Permission denied
lsusb: /sys/bus/usb/devices//1-0:1.0: Permission denied
lsusb: /sys/bus/usb/devices//2-0:1.0: Permission denied
Dear all,
I have a Zenfone 2 model ZE551ML, the screen got broken, then the repair shop managed to break the touch connector while changing the screen.. Yes, it s*cks.
I would like to access my pictures and applications data which stayed on the RAM. I did not enable the backup on google servers.
I plugged my OTG cable, but I do not get any cursor, the ADB debug is enabled but I need to unlock the screen to be able to access the device using the adb command.
The device is not rooted, updated to the stock Version WW-4.21.40.184 (andriod M), the wifi is enabled and the device connects to internet meaning that I could install apps from the web interface of the play store.
In the end, I have a new screen but I can not interact using the touch functionality.
Do you have suggestions to give me to access my device ?
It can be an application, a recovery method, .. as long as I don't need to interact with the screen.
Any help would be highly appreciated,
Thank you
Laurent.
lo10 said:
Dear all,
I have a Zenfone 2 model ZE551ML, the screen got broken, then the repair shop managed to break the touch connector while changing the screen.. Yes, it s*cks.
I would like to access my pictures and applications data which stayed on the RAM. I did not enable the backup on google servers.
I plugged my OTG cable, but I do not get any cursor, the ADB debug is enabled but I need to unlock the screen to be able to access the device using the adb command.
The device is not rooted, updated to the stock Version WW-4.21.40.184 (andriod M), the wifi is enabled and the device connects to internet meaning that I could install apps from the web interface of the play store.
In the end, I have a new screen but I can not interact using the touch functionality.
Do you have suggestions to give me to access my device ?
It can be an application, a recovery method, .. as long as I don't need to interact with the screen.
Any help would be highly appreciated,
Thank you
Laurent.
Click to expand...
Click to collapse
If the shop broke it, why not bring it back and tell them to fix it?
Sent from my ASUS_Z00A using Tapatalk
kenbo111 said:
If the shop broke it, why not bring it back and tell them to fix it?
Click to expand...
Click to collapse
It would be too easy The broken connector is on the CPU card.. I guess it is too expensive... I complained but what can I do ..?
Now I just want to get my data
Is there a recovery method which gives access to adb commands ?
You can try using an usb otg cable and connect a mouse.
Guess I'm too late.
Thanks Marteicos for your reply, it is not too late, I am still looking for a way to access the storage of my ZE551ML.
I already tried with the OTG cable and a mouse, I don't get the cursor on the screen, I tested the technique on my new phone and it works, meaning that the cable is working.
I am still quite annoyed with that.
I can download apps (vnc like) from the web playstore but I would need that the app runs immediately after installing and without configuring it .. :/
I have the same problem that I need to recover from a broken screen and do some backups.
Background: I don't have USB debug enabled, so I cannot even get into the phone with adb. I cannot even get into recovery mode, it seems. Hard to say what the phone is doing because I can't view the screen.
Buying an OTG cable/dongle with HDMI output and mouse/keyboard input seems like a good idea, but I saw in a youtube video that one has to operate a popup menu on the screen too enable OTG? (Which I would not be able to do.) Can anyone please check for me whether operating a popup menu is required to get OTG to work? Or is there a workaround that does not depend on having a working screen?
(I do not have an OTG cable/HDMI converter to test with at the moment, would have to buy one speculatively to test.)
reikred said:
I have the same problem that I need to recover from a broken screen and do some backups.
Background: I don't have USB debug enabled, so I cannot even get into the phone with adb. I cannot even get into recovery mode, it seems. Hard to say what the phone is doing because I can't view the screen.
Buying an OTG cable/dongle with HDMI output and mouse/keyboard input seems like a good idea, but I saw in a youtube video that one has to operate a popup menu on the screen too enable OTG? (Which I would not be able to do.) Can anyone please check for me whether operating a popup menu is required t get OTG to work?
(I do not have an OTG cable/HDMI converter to test with at the moment, would have to buy one speculatively to test.)
Click to expand...
Click to collapse
You could replace the screen. It's about $20, and is not really that hard to replace.
Sent from my ASUS_Z00AD using Tapatalk
kenbo111 said:
You could replace the screen. It's about $20, and is not really that hard to replace.
Click to expand...
Click to collapse
I very much want to avoid having to try and replace the screen before I have done a backup.. Do you or anyone know the answer to the OTG question I asked?
reikred said:
I very much want to avoid having to try and replace the screen before I have done a backup.. Do you or anyone know the answer to the OTG question I asked?
Click to expand...
Click to collapse
Is a pop up for OTG
Get a new frame and LCD screen in one
There's no way for what you want to do
Sent from my ASUS_Z00AD [MM .352] [ROOTED] with Tapatalk
Same problem
Hello all,
I have the same problem. I managed to break that connector when trying to replace the screen with a new one. So now my phone can't be used and can't be fixed apparently,which means it'll probably go to the trash bin.
I am writing here because i would like to know if there is any way of retrieving the installed applications data.
I can connect the phone via usb to the computer, but i can only see the pictures, nothing else.
Can i get access to my contacts, my messages and other data besides pictures? Better yet, is there any way of cloning everything on the device and transfer it to another?
Unfortunately i wasn't wise enough to backup my apps through google services
Any help is appreciated. Thanks
If u can't touch the screen at all, there's nothing much we can do.
If you still can manage to install any app, try installing AirDroid and download all your files to your computer to backup. But be prepared, transferring files through WiFi can be slow.
$46 for full screen and frame replacement and comes with new touch screen connector
Buy it, install and then its fixed.
Sent from my ASUS_Z00AD [MM .352] [ROOTED] with Tapatalk
Try dr.fone you can download the files on your laptop. //drfone.wondershare.com/root/root-zenfone.html
Bt I am looking for turning on hotspot of broken Asus Zenfone 2 which is not possible in my case.
Hello!
My computers won't recognize my P1.
They recognize my HTC One M8 and Huawei P8 instantly, no drivers needed, but when it comes to the P1, nothing. (the cable is charging the phone, but doesn't offer any soft of option to change USB setting)
I can't even access the options to change USB connection type (if there is such a thing in the settings).
Cube_89 said:
Hello!
My computers won't recognize my P1.
They recognize my HTC One M8 and Huawei P8 instantly, no drivers needed, but when it comes to the P1, nothing. (the cable is charging the phone, but doesn't offer any soft of option to change USB setting)
I can't even access the options to change USB connection type (if there is such a thing in the settings).
Click to expand...
Click to collapse
Have you restarted?? the PC and Phone ?? Try it.
Cube_89 said:
Hello!
My computers won't recognize my P1.
They recognize my HTC One M8 and Huawei P8 instantly, no drivers needed, but when it comes to the P1, nothing. (the cable is charging the phone, but doesn't offer any soft of option to change USB setting)
I can't even access the options to change USB connection type (if there is such a thing in the settings).
Click to expand...
Click to collapse
Your phone is rooted?
MTP mode enabled?
Hi, have same issue. Problem was in USB main-board. Only got charging, same like you. No Mtp, no gallery, no menu for USB options. Maybe clean USB port, but almost i'm shure will be without fix. Already order new plate from China... 9us$ ... this or next weekend will be here. I will test and will write for results
PS. Today 05.05. receive parcel. She work! My PC now recognize phone with all options.. mtp ptp usbmass..blabla. etc. :laugh: Just buy new one and you will be happy :victory:. BTW: don't know why older USB plate is got malfunctioning. No drop, no water... just stopped working. So this is. Enjoy it
@sesos , where did you buy the usb from? If online , can you provide the link please? ,
Thx in advance
Original New For lenovo VIBE P1 /5.5inch/ P1mc50 P1c72 P1C58 Micro Dock Connector Board USB Charging Port Flex Cable
http://s.aliexpress.com/eQFn6bQV
(from AliExpress Android)
Got it from China...try eBay. 15-20 days shipping.
@sesos , I just replaced it with a new one , and still didn't work, any Ideas?