Related
So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
admorris said:
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
Click to expand...
Click to collapse
Since I posted that message I had two more reboots. Just ticked always on mobile data back on and am waiting to see if that stops it...
EDIT: No more reboots since reenabling mobile data always on...weird
I've had the always on data feature turned off since day one to conserve battery life and i had not experienced the random shut offs until yesterday. Since yesterday however my phone has restarted itself no less than 20 times. Several times while I was sleeping so this is defiantly a real problem but I dont think its related to settings. ill be contacting HTC tonight
I have had always data off, ticked it on this morn. And started getting the reset issue...
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Sent via the XDA Tapatalk App
Random restarts are often indicative of the battery not sitting in properly.
Remove the battery. Scratch up the contacts. Insert back firmly...
I am also having this same issue. I turned my phone off this morning because i wouldn't be using it and then i turned it back on in the afternoon and then my phone just started randomly restarting itself. There is no rhyme or reason to it. It has just been happening all by itself. It has probably happened 10 times in the last 4.5 hours.
I took the battery out for a minute and put it back in to see if it will stop the issue, but i'll have to wait and see. However, when i did turn the phone back on i got a weird pop-up message on the main screen that said something to the effect of, "Operational failure, please use su command." Then it faded away. Anyone know what that means?
As mentioned above, turning always-on mobile back on, took care of my restart issue.
heed316 said:
So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Click to expand...
Click to collapse
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
tigger2u said:
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
Click to expand...
Click to collapse
I had mobile data off for a few days with no reset issues. Then I installed a few apps from the market (not the ones you mentioned) and then the resets started. I uninstalled the newest apps but the resets kept happening. Then I turned mobile data back on and no more resets in the last 24 hours.
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
rooder said:
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
Click to expand...
Click to collapse
I had the apps closing after a split sec too but I found out that it was for apps that didn't play nice with the snapdragon cpu; like the Gameloft game Nova and a few of their other titles.
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
rooder said:
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
Click to expand...
Click to collapse
Yup! That does sound strange! Did you root your phone? I'm rooted and all the stock apps that I've tried, seem to open and work fine.
nope! not rooted, 100% how it was out of the box. Luckily my pre was still active so i video taped it freezing up and stuff so im going to show the tech at the sprint store so hopefully they can order my replacement.
I also have a fully stock phone, some apps installed, but none recently, and yesterday it rebooted itself, twice more today.
I haven't changed the settings mentioned earlier, and haven't done anything I can think of that would cause the rebooting.
I am also having issues where I can't get an IP address on my wireless network, but I'm not sure it's related. I just noticed these 2 problems in the last 2 days, and it's the only thing I can think of that's out of the ordinary from the weeks prior to this happening.
I think I'll take it to Sprint tomorrow and see what they have to say.
Keep us updated on what happens. It seems to take a day or two for symptoms to start, but when they do it goes crazy rebooting!
...more discussion on this issue has been going on here too: http://forum.xda-developers.com/showthread.php?t=702379
I'm not a professional android user and don't know much about it yet, but mine's rebooted a few times as well. I haven't rooted my phone but the ONE thing that seemed to have resolved the continuing issue is doing a hard reboot:
Menu > Settings > Privacy > Factory data reset
It's been 4 days and hasn't rebooted since.
EDIT: It's been 6 days now and still no reboots.
Angry Apps Eating my RAM!
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Reeves360 said:
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Click to expand...
Click to collapse
This is where I am so lost with Android. I read many blogs saying Android does not need a task killer and using one will only make your system slow down. Well I tried one anyway because it's in my Windows Mobile nature to do so (old habits....). I noticed that I too had 35 or so apps running in the background and I thought that doesn't sound good, I wanna kill them all. But then what Android pros keep telling me is to let them be and that the OS will kill them as needed. But from what you're saying, it sounds like the OS doesn't always do a good enough job. So my confusion and learning process of Android continues......
First of all, I'm not sure if I'm in the right forum section because I have a Bell Canada Note 4 not AT&T, but I know AT&T and Bell usually have identical hardware, and there is an insane number of forums on xda to choose from, so I apologise if I didn't guess right.
Galaxy Note 4 (SM-N910W8) on Bell Canada, running 5.0.1
It seems like every time I try to go back to an app that I had minimized with the home button, it's gone, and it has to restart. For some apps, like Google Chrome, it's instantly - I'm looking at a webpage, then I press home, start up messaging to text someone, and then go back into chrome, and the page I was looking at is gone, Chrome has restarted.
For other apps, they last a *little* longer, but it's still infuriating that they get closed at all. There's a turn based game I like to play that takes a lot of time to play a single round, and there's no way to save in the middle of a round. So I like to play it for a bit when I have a smoke, and then minimize it, and then come back a few hours later and play it some more on the toilet. I can't seem to do that anymore because it keeps closing it, and now every time I go back into the game, even if I use the built in task manager that shows a little picture preview of the game I'm currently playing, it will open the game fresh, and restart it.
But this is the first phone I've ever owned that's had this problem. But then, it's also the first phone I haven't rooted - there's no way to root the Note 4 without voiding my 1 year warranty. My last phone, my Galaxy S3, I rooted right away (but left it as stock rom for a year). It *never* had this problem - my games would still be running a day later.
It seems like Android is closing background apps, without my permission, to free up memory for other apps being run. I noticed this never happened before - on my S3, if I didn't close enough apps, I would run very low on memory and my phone would become super slow.
Please tell me, there's *got* to be a way to stop this from happening, right? This is just awful - every single other OS does multitasking just fine, so why doesn't Android? It's just my phone, right? This can't be normal.
There's an option for limiting background apps in developer options, you can try playing around with that to see if it helps you
Hi there.
I have two issues with the Facebook app on my G Pad 8.3/ V500:
One is with the embebbed video player. It shows jagged video. I think this issue (or similar) was reported by another user back in 2014 but had no replies. Basically, any video I play from Facebook will show itself as if it had the screen divided horizontally in 6 parts; The 3 "odd" parts will play on top of each other on the upper half of the screen, in black & white; The missing "even" parts will be on the bottom half, but mostly just black. Usually, if I play the entire clip and replay it, it will play ok the second time.
The second is visiting pages. Friend pages are Ok, but when I try to access a public figure or whatever page (like a band, or a blog, etc), it will show the banner pic, profile pic, and basic info, but will not load the wall. The loading "circle" just stays there "loading", but never actually loads the page.
If I clean the app data, the second issue will not happen for a few hours (or a few page visits - not sure). Then it will return. I tried doing a factory reset to the tablet, it solved both problems for a few hours, then these issues returned.
The tablet is not rooted (never was), and is running the OTA Kitkat update.
Not sure what might be. I don't have these issues on my phone (Huawei P6), or my wife's phone (LG L70). Could it be some issue with Facebook app and G Pad? Anyone experienced this? Could it be an issue with another app (the tablet automatically downloaded all apps previously installed after the factory reset)?
Thanks in advance.
Hi (from the other forum^^)
Just saw live this problem with facebook app, it's really weird as you say.
Also interested in a possible cause.
Same here, did you found the answer?
Thanks
Hey all,
I'm becoming increasingly frustrated with my Note 7 (recall replacement one).
1. It lags like HELL! I've done all the animation scaling off/force GPU rendering etc, but I shouldn't have to. Just a simple thing like pulling down the notification bar noticeably lags every couple of times.
2. I use Android Auto, which I always have to reconnect manually to use (never did on the S7).
3. When listening to Spotify over Android Auto, I occasionally get stutter/glitches in the sound. Once the glitch was so bad the phone froze and it had to be reset.
4. The thing gets hot. Annoyingly hot, even if I'm just browsing Chrome, or reading G-mail etc. It's not like I'm gaming!!
5. WiFi is very sporadic. The connection is rock solid, but often it will be downloading an app...sit at 100% of download and progress no further. This happens quite frequently.
With all the above, (bar number 2), none of it applied to the pre-recalled Note 7.
I'm frustrated to say the least. Does anyone else get any of this whatsoever? I can't go through not having a phone again, or sending this for what Samsung will insist on a repair. This phone is jinxed and I'm gutted.
Any suggestions (bar a hard reset haha) will be greatly received.
PS. I have disabled loads of apps with the AppDisabler to try and help it along but I think there's an issue with the RAM or some of the internal modules (at a guess). Thanks all
I have just managed to reduce the lag quite a bit by uninstalling Samsung Good Lock (which was forced upon me earlier today)! I liked it, but serious lag creation!
Did you use Smart Switch to change phones? I've found quite a few apps don't like to be transferred. Android Auto apps don't move right via Smart Switch and I had to uninstall/reinstall them.
Be careful what you disable. Some of Samsung's seemingly benign system apps are called by other apps and if they don't respond are constantly polled. That could cause a lot of background processes and may be a source of your overheating. My pre-exchange phone did what you're describing the first couple of days after I set it up. It would maybe once or twice a day get blocky when scrolling as if something was running in the background. The (U.S.) PH1 update made it go away. But we're S-820 in the U.S. and I think you guys are Exynos. So different problems different solutions.
Thanks for your reply Barry. Actually not Smart Switch, but I let it restore my 100+ apps from my previous Note 7 (near the end of the initial set up). The apps were downloading but strangely, every so often nothing was happening after they'd reached 100% downloaded, just before "installing..." (over WiFi). I cancelled that specific app and the restore continued (this happened over and over). Turning WiFi on and off sorted it temporarily but I couldn't download more than 3/4 without this really strange issue.
I also observed the longest lag ever! I went into the OS update screen, pressed update and the device didn't respond. 5 mins later while doing something completely different, the update screen popped up about 12 times (as I'd pressed it 12 times 5 mins previously). This happened again after a reboot too!
Now, I've just bitten the bullet and performed a hard reset. This time the WiFi seems great, although now I'm speculating that it was getting stuck at 100% post download perhaps because the security thing was having trouble scanning it for malware prior to install.
I also take your note re:disabling stuff! I'm going to do something unheard of and just try it stock for a bit and see how it goes. For such amazing hardware, the fact my note 3 was running 10 times smoother means something drastic is going on. I hope this hard reset is the end of it!
Chances are the hard reset won't do anything, though I hope you have better luck than I did. I went through three phones (on my 4th). I did the hard reset as soon as I picked up the 2nd handset and onward before I did anything with the phone. Sadly you should not have to disable anything, the phone should just work for 900.00. Some will say otherwise.. Wi-FI is good for me but the reception is garbage. On various phones with T-MO including other android devices that colleagues have - they get 4/5 bars and usually double the download speed on Speedtest. The head I had on the first I don't get as bad on this one. But the lag I do...
Did you get the update from your provider as well?
I just picked up my replacement Sprint Note7 today so not much time with it though seems identical except 1 small issue. I had my first Note 7 rooted, Viper4Android and Dolby Atmos flashed along with Xposed and it worked flawlessly. The replacement Note fails with binary invalid using the exact same odin version, Sun7 systemless root etc that I have on my pc from the first Note 7 and the second Note 7 was given to me not updated, in other words its on the exact same firmware as the first one!
I am very proficient with rooting, adb, etc and this has me baffled.
Has anyone successfully rooted a replacement N930p that came with PH9? using freeza's guide?
jonboyuk said:
Thanks for your reply Barry. Actually not Smart Switch, but I let it restore my 100+ apps from my previous Note 7 (near the end of the initial set up). The apps were downloading but strangely, every so often nothing was happening after they'd reached 100% downloaded, just before "installing..." (over WiFi). I cancelled that specific app and the restore continued (this happened over and over). Turning WiFi on and off sorted it temporarily but I couldn't download more than 3/4 without this really strange issue.
I also observed the longest lag ever! I went into the OS update screen, pressed update and the device didn't respond. 5 mins later while doing something completely different, the update screen popped up about 12 times (as I'd pressed it 12 times 5 mins previously). This happened again after a reboot too!
Now, I've just bitten the bullet and performed a hard reset. This time the WiFi seems great, although now I'm speculating that it was getting stuck at 100% post download perhaps because the security thing was having trouble scanning it for malware prior to install.
I also take your note re:disabling stuff! I'm going to do something unheard of and just try it stock for a bit and see how it goes. For such amazing hardware, the fact my note 3 was running 10 times smoother means something drastic is going on. I hope this hard reset is the end of it!
Click to expand...
Click to collapse
Yea disabling seems like a great idea at first but it actually creates problems. I run it completely as is except uninstalling the preloaded games. Didnt disable anything. Disabling stuff caused massive lag on my note 5 and same with note 7.
Thanks chaps.
I've gotta say, the hard reset has made the world of difference. Which to me is strange, I've never had to hard reset a new device, but it's done the trick.
Regarding the disabling of services, there must be *some* that are safe to disable? I agree if you're tinkering with potentially integral things like S-Voice it's not a good idea. But then stuff like OneDrive surely that's okay? Maybe, things like the Disabler package are a bad plan. You can disable software by default without it, but only certain apps. Maybe that's why Samsung prevent the disabling of certain bloat...?
jonboyuk said:
Thanks chaps.
I've gotta say, the hard reset has made the world of difference. Which to me is strange, I've never had to hard reset a new device, but it's done the trick.
Regarding the disabling of services, there must be *some* that are safe to disable? I agree if you're tinkering with potentially integral things like S-Voice it's not a good idea. But then stuff like OneDrive surely that's okay? Maybe, things like the Disabler package are a bad plan. You can disable software by default without it, but only certain apps. Maybe that's why Samsung prevent the disabling of certain bloat...?
Click to expand...
Click to collapse
I only disable the useless apps, such as all the Microsoft bloat (OneDrive, Excel, Word, etc), Facebook (and all its services), and any Carrier bloat.
GibMcFragger said:
I only disable the useless apps, such as all the Microsoft bloat (OneDrive, Excel, Word, etc), Facebook (and all its services), and any Carrier bloat.
Click to expand...
Click to collapse
Disabling facebook services will broke gear VR.
It's a tricky one! I guess it's a bit of trial and error.
yussuf007 said:
Disabling facebook services will broke gear VR.
Click to expand...
Click to collapse
That's cool. I have no interest in Gear VR.
I have heard somethings about latest version of chrome causing batt drain, could possibly contribute to lag also, I cant tell much as I am expecting my note 7 exchange, but I have seen some posting about it
Have no problems when I used package disabler and chose "disable all bloat"...but after doing that, I looked through the list and enabled around 3 to 5 that I thought didn't need disabling.
No problems since.
Oh...that option doesn't disable facebook, messenger, hangouts etc. So if you don't use those, you need to add them.
Thanks all. Well, after all that, and a hard reset my phone is running perfectly again. Then, this morning I received this from Oculus...
"We recently pushed an Oculus Software update that has inadvertently caused some people to experience phone performance issues."
I haven't put my phone into my Gear VR since the hard reset and I can almost guarantee it was that blimmin thing. Samsung have also updated their Good Lock app to remove lag yesterday!
Damn you Oculus!
Oh..and strangely, the first few hours I got the phone..it got pretty hot...especially since I was using it while charging. I turned off fast charging and no difference. Anyways I just cooled it down w the aircon now and then.
Long story short, it doesn't get hot anymore.
Maybe it's because I used package disabler snd greenify...but whatever I do...Even while charging..it barely gets warm...
Shrugs
koppee1 said:
Oh..and strangely, the first few hours I got the phone..it got pretty hot...especially since I was using it while charging. I turned off fast charging and no difference. Anyways I just cooled it down w the aircon now and then.
Long story short, it doesn't get hot anymore.
Maybe it's because I used package disabler snd greenify...but whatever I do...Even while charging..it barely gets warm...
Shrugs
Click to expand...
Click to collapse
Yea they always get very hot for the first few hours while installing all the new apps! I'm not sure you need Greenify these days do you, since android tends to close apps that are not in use (giving you the same options as Greenify)?
Simples
Wipe data start again.
Set up as new phone and download apps again
Sent from my SM-N930F using XDA-Developers mobile app
ChimpNippl3s said:
Simples
Wipe data start again.
Set up as new phone and download apps again
Click to expand...
Click to collapse
^^^^^
This. I just spent two days doing that and its like a totally different phone. I started a thread highlighting my experiences.
i am quite annnoyed with the lag too. it's nothing too bad, but there's noticeable keyboard lag, and whenever you go into settings to search for something, it takes like two seconds to load. i don't even think this is a case by case situation here, this phone just isn't as fast as a oneplus 3, lg g5 or iphone 7 plus. again, it's not terrible, it's just not the fastest or smoothest.
My Fire Phone has developed an odd issue. I am hoping something more knowledgable on such matters might shed some light on what to do.
It started occurring a few weeks ago. Many apps would crash a few seconds after opening them. I figured out it appeared to only be apps that have some relationship to Contact data. SUch as WhatsApp, all contact apps, all phone apps, dialer apps, etc. Apps with no association to contact data are fine.
I ended up factory reseting the phone and starting from scratch. Installing GApps, etc., as per originally.
The issue seemed to be fixed. Sigh of relief.
Today I used the phone in the morning, and it was fine. I pick it up to use some hours later in the late afternoon, and the default launcher (which was Arrow Launcher) would crash every two seconds. I couldn't get access to the phone. Rebooting made no difference. I discovered I could still use the double-click on the home button to pull up the carosel, and there could click the system settings. After trying many things, I eventually used that method to uninstall the launcher. I had a few lunchers installed already, so I picked another launcher. The other launchers are all fine, so I thought the problem was solved. BUT when I open any app that accesses contact data it was back to the same old story... it crashes in a couple of seconds. I suspect the Arrow Launcher itself has some feature whereby it access contact data, and that's why it was also crashing every 2 seconds.
I found one other person posting what sounds like a similar issue, back in March. https://forum.xda-developers.com/fire-phone/help/crashing-apps-t3575127
Doesn't indicate what he/she discovered or did to fix it.
Can any suggest how I could trouble shoot this? I am resisting going through the lengthy process of resetting the phone again, and getting it all set up, because I already did that, and the problem spontaneously returned.
Reinstall your rom, search on amazon website