I'm so fed up with these phones.
Is anyone else still having issues where when you go to make a call the screen goes black and you can't get out of it? No way to get into speakerphone mode, no way to hang up the call, no way to do a thing even after the call is finished.
This is with the June update which supposedly fix this issue.
If anyone has any insight I really appreciate it.
Never had the issue while on Oreo or while now on Android P DP3. Do you have a screen protector on it? Even pressing the power button doesn't wake the screen up while in call?
pilotgav said:
I'm so fed up with these phones.
Is anyone else still having issues where when you go to make a call the screen goes black and you can't get out of it? No way to get into speakerphone mode, no way to hang up the call, no way to do a thing even after the call is finished.
This is with the June update which supposedly fix this issue.
If anyone has any insight I really appreciate it.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
Never had the issue while on Oreo or while now on Android P DP3. Do you have a screen protector on it? Even pressing the power button doesn't wake the screen up while in call?
Click to expand...
Click to collapse
No screen protector, and nope. Even power button won't get me back.
Very strange. It's replicable with every phone call? Any 3rd party dialer or display adjustment apps that you may be using that could affect it?
pilotgav said:
No screen protector, and nope. Even power button won't get me back.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
pilotgav said:
No screen protector, and nope. Even power button won't get me back.
Click to expand...
Click to collapse
I know you probably already did this but make sure your screen is clean around the sensor area, I've had a false reading before when the top of my screen was dirty.
Sent from my Pixel 2 XL using XDA Labs
I had the same issue a few months back. Did the online support and they RMA'd it.
It seems it was TrueCaller causing the issues. Thanks for all the advice guys!
pilotgav said:
I'm so fed up with these phones.
Is anyone else still having issues where when you go to make a call the screen goes black and you can't get out of it? No way to get into speakerphone mode, no way to hang up the call, no way to do a thing even after the call is finished.
This is with the June update which supposedly fix this issue.
If anyone has any insight I really appreciate it.
Click to expand...
Click to collapse
I had the problem with the proximity in dp3 it would not turn off while I was on the phone! After doing a FDR it worked great!
I had a feel you might've been using that or something similar. Glad you got it figured out.
pilotgav said:
It seems it was TrueCaller causing the issues. Thanks for all the advice guys!
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
I have gone the whole day testing this issue.
I hard reset my phone 3 times and tested this.
On every hard reset and fresh start the proximity sensor works perfectly well, as soon as I install true caller, the dead screen issue starts.
But I use truecaller without any problems on my other 3 non pixel phone without any issues. This problem is only with the pixel 2 and pixel 2 XL.
There is no resolution as of now. Does anyone know of anyways to get this resolved ?
hypermaster said:
I have gone the whole day testing this issue.
I hard reset my phone 3 times and tested this.
On every hard reset and fresh start the proximity sensor works perfectly well, as soon as I install true caller, the dead screen issue starts.
But I use truecaller without any problems on my other 3 non pixel phone without any issues. This problem is only with the pixel 2 and pixel 2 XL.
There is no resolution as of now. Does anyone know of anyways to get this resolved ?
Click to expand...
Click to collapse
I stopped using the pro version for issues I can't recall.
Related
Anyone else experiencing a really long delay when you try to wake your phone up? About 70% of the time when I wake my phone up to just use my phone, it has a bad delay. Most of the time it will take around 7 - 10 seconds for the screen to turn on.
I am stock and un-rooted. I have gone into the stock recovery and cleared the cache partition a couple of times, but that doesn't help. I am really hoping for S-off soon. I'm hoping that a custom rom can fix it.
I'm also experiencing this same problem, drives me insane. I'm hoping that maybe the forthcoming 5.1 update will address that issue.
I've never experienced this. I'm stock still. Kinda sounds like a runway app causing the problem.
Never saw this on launch os or 5.1. Have you tried running it without apps for a while?
Last night I disabled instagram. It seemed to fix the problem so far. I don't use it much anyway. My battery stat still shows it as number 2 on the list. I just uninstalled it. Maybe it will fix some issues.
I have this too...but I'd say only about 30 percent of the time. I use the double tap to wake aout it certainly does not all the time.
Mine does it sometimes. I don't know if it's a delay because I push the power button again and it comes on. Another thing that drives me up the wall is that the screen doesn't wake up after taking the phone away from my ear during a call sometimes. I'll have to push the power button to turn the screen on.
Sent from my HTC6535LVW using Tapatalk
Evocm7 said:
Mine does it sometimes. I don't know if it's a delay because I push the power button again and it comes on. Another thing that drives me up the wall is that the screen doesn't wake up after taking the phone away from my ear during a call sometimes. I'll have to push the power button to turn the screen on.
Sent from my HTC6535LVW using Tapatalk
Click to expand...
Click to collapse
This sounds like either a case problem, or proximity sensor.
You can test the sensor in htc advantage app.
andybones said:
This sounds like either a case problem, or proximity sensor.
You can test the sensor in htc advantage app.
Click to expand...
Click to collapse
I just tried it, it passed the tests a few times. I have a spigen neo hybrid so it doesn't come even close to the sensor. Who knows.
Sent from my HTC6535LVW using Tapatalk
Mine doesn't wake up after a call sometimes. It just started doing the delay thing again. I wonder if it has anything to do with memory leak on 5.0? I may disable a couple games I downloaded this week and see if that fixes it.
andybones said:
This sounds like either a case problem, or proximity sensor.
You can test the sensor in htc advantage app.
Click to expand...
Click to collapse
Andybones, maybe I'm being a little dense but the htc advantage app? what or where can I find this? Thanks, Howie
meandg5 said:
Andybones, maybe I'm being a little dense but the htc advantage app? what or where can I find this? Thanks, Howie
Click to expand...
Click to collapse
Playstore search app: HTC Help.
andybones said:
Playstore search app: HTC Help.
Click to expand...
Click to collapse
Thank you sir!
Sent from my HTC6535LVW using XDA Free mobile app
Hi. I bought the Note 8 (Verizon) last week, and everything seemed fine, but then 2 days ago the screen simply won't turn on when I have an incoming call. The phone rings, but the screen won't come on. I have to unlock the phone, and swipe down the notification bar just to answer the call. I've googled around but can't find an answer to this issue for this particular phone. Any suggestions/ideas?
Maybe give a factory reset a go.
moralesd66 said:
Maybe give a factory reset a go.
Click to expand...
Click to collapse
I was actually forced to do a hard reset this morning. The phone would NOT come on, no matter what I tried, couldn't even go into Safe Mode. Problem still persists. I'm actually thinking of exchanging it since I'm within the 14 day period.
tdetroit said:
I was actually forced to do a hard reset this morning. The phone would NOT come on, no matter what I tried, couldn't even go into Safe Mode. Problem still persists. I'm actually thinking of exchanging it since I'm within the 14 day period.
Click to expand...
Click to collapse
Hard reset....As in power off and on right? Try booting into recovery mode and deleting cache and data.
tdetroit said:
Hi. I bought the Note 8 (Verizon) last week, and everything seemed fine, but then 2 days ago the screen simply won't turn on when I have an incoming call. The phone rings, but the screen won't come on. I have to unlock the phone, and swipe down the notification bar just to answer the call. I've googled around but can't find an answer to this issue for this particular phone. Any suggestions/ideas?
Click to expand...
Click to collapse
My TMO one did that today, heard it ringing but screen remained off.
Sent from my SM-N950U using Tapatalk
I've now performed 2 factory resets, disabled AOD (for testing) and kept it on for other tests...same outcome. The screen will not come on when I have an Incoming call.
tdetroit said:
I've now performed 2 factory resets, disabled AOD (for testing) and kept it on for other tests...same outcome. The screen will not come on when I have an Incoming call.
Click to expand...
Click to collapse
You tried removing the screen protector and case?
Sent from my SM-N950U using Tapatalk
Maybe the setting for proximity...in pocket...turn off
Limeybastard said:
You tried removing the screen protector and case?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I've tossed the screen protector after 1 day because it kept making a clicking sound on the top corner. No case on it.
BlueFox721 said:
Maybe the setting for proximity...in pocket...turn off
Click to expand...
Click to collapse
Tried that-no change. It's hard to believe that this phone has pretty much everything going for it...except turning on the screen for an incoming call.
tdetroit said:
Tried that-no change. It's hard to believe that this phone has pretty much everything going for it...except turning on the screen for an incoming call.
Click to expand...
Click to collapse
Factory reset , if no go , replacement.
Sent from my SM-N950U using Tapatalk
3 Factory Resets later, booting into Safe Mode, not downloading ANYTHING else, same scenario. Verizon is shipping a replacement to my house, I should have it by Tuesday. The Tech at the Verizon Store actually called my phone so I could show him the lack of screen activation. He said he's never seen this before either.
FIGURED IT OUT! Settings--Display&Lights--Turn off double tap to wake-up to solve issue! ...
This was set somehow, I disabled that and now my phone properly lights up for calls and I can actually answer them.
tdetroit said:
3 Factory Resets later, booting into Safe Mode, not downloading ANYTHING else, same scenario. Verizon is shipping a replacement to my house, I should have it by Tuesday. The Tech at the Verizon Store actually called my phone so I could show him the lack of screen activation. He said he's never seen this before either.
Click to expand...
Click to collapse
they know absolutely **** about anything
I never use retail store
Another way to fix this is to call yourself on another phone while your Note 8 screen is on. When the call comes in, don't answer but slide down the notification bar and you will see your call. Adjust notifications to not block/be silent.
tdetroit said:
FIGURED IT OUT! Settings--Display&Lights--Turn off double tap to wake-up to solve issue! ...
This was set somehow, I disabled that and now my phone properly lights up for calls and I can actually answer them.
Click to expand...
Click to collapse
I went into Settings, Display, but nothing about double tap to wake-up. Samsung runs on AMOLED and that function is on other screens like Sony Xperias.
I do notice another thing going into Notifications settings and I see that the Phone app is Muted. I don't know how to get out of it.
The solution is the person who posted above. You call yourself, and swipe to unblock Silence notifications for your phone app. It's weird how it was set that way, but that's the best solution!
How do I unmute phone call notifications?
Thanks! My incomimg calls now appear on my screen!
I tired the unblock silence notifications and that still has not fixed it as well as a hard reset. Anyone else got any suggestions?
Thanks
Ian
Fix to dark screen on incoming call
Step 1: call youself
Step 2: swipe down on notification bar to view the call(usually how you would answer while dealing with this issue)
Step 3: swipe the call to the right and click the setting wheel.
Step 4: select "do not hide notifications"
Step 5: test call after doing this with the screen off, its should work.
BlueFox721 said:
Maybe the setting for proximity...in pocket...turn off
Click to expand...
Click to collapse
I turned "block accidental touches" off.
That worked for me!
THANKS
I'm not sure what changed, but active display with start off on, then disappear. A reboot didn't help
Edit: double tap to wake also stopped working
Sent from my Pixel 2 XL using Tapatalk
Sounds like it could be a proximity sensor issue. Maybe it's somehow covered by your case or screen protector so the phone thinks it's in your pocket all the time? Just a thought.
murso74 said:
I'm not sure what changed, but active display with start off on, then disappear. A reboot didn't help
Edit: double tap to wake also stopped working
Click to expand...
Click to collapse
Sounds like a software glitch. Bout all I can suggest is a factory reset, or flash the factory image. Was this a result of an ota or did you update it?
same happens to mine. It happens when the battery is low, but at "random" times too. It's like the AOD app in dozing.
Badger50 said:
Sounds like a software glitch. Bout all I can suggest is a factory reset, or flash the factory image. Was this a result of an ota or did you update it?
Click to expand...
Click to collapse
Nope, no new programs, no updates. Seems to be back to normal now.
Sent from my Pixel 2 XL using Tapatalk
Does anyone with this issue use battery saver? I noticed when battery saver is on it doesn't work.
Fe Mike said:
Does anyone with this issue use battery saver? I noticed when battery saver is on it doesn't work.
Click to expand...
Click to collapse
Hence, battery saver must be working ?
Badger50 said:
Hence, battery saver must be working
Click to expand...
Click to collapse
I was not posting that I have an issue with aod, but rather help those with it to trouble shoot and resolve their issue.
Nope I don't use battery saver. Another issue I noticed that started with 8.1 is that my AOD will rotate to landscape sometimes. I've been having other issues recently too, may try for an RMA soon. My sketchy GPS is getting on my nerves
Sent from my Pixel 2 XL using Tapatalk
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Yeps me to (
seeing some lag with the notifications on the lock screen, Don't know what could be triggering it
Same problem here on regular pixel 3, except it happens everywhere throughout the UI. I even got them to send a replacement device and it had the same issue. Really frustrating. Neither my pixel 1 or 2 had this issue.
RevoWution said:
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Click to expand...
Click to collapse
I'm facing the same issue. It's especially apparent when there are notifications on screen. Swiping a notification away looks incredibly laggy and painful. Really odd.
RevoWution said:
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Click to expand...
Click to collapse
Does that happen with the December patch ?
I had a similar problem on my Pixel 2 xl when I would pull down the notification shade. Turned out it was Pokemon go. Every time I had a notification from that app it would do it. The second I swiped it away it would go back to being fluid. I haven't installed it on my 3 xl.
Might want to swipe a notification away and see if that fixes it. Maybe something is weird with one app
malek777 said:
Does that happen with the December patch ?
Click to expand...
Click to collapse
Since the Dec patch, I haven't had it. All smooth for me. All stock.
malek777 said:
Does that happen with the December patch ?
Click to expand...
Click to collapse
Aaditya91 said:
Since the Dec patch, I haven't had it. All smooth for me. All stock.
Click to expand...
Click to collapse
I can confirm I'm still getting the issue with the December update...
I've noticed it's most evident/prominent when I'm on 4G/mobile network. When I'm connected to a WiFi network, it's almost always fluid. Weird...
I'm still getting the problem with the january update, I also present problems with the fingerprint reader when activating gestures, it doesn't always work
Anyone have further information on this. Really laggy compared to my 2xl. Same issue booting into safe mode as well
Sent from my Pixel 3 XL using Tapatalk
litrekid01 said:
Anyone have further information on this. Really laggy compared to my 2xl. Same issue booting into safe mode as well
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
I had 2 replacements because of this issue. I think it's a hardware issue.
malek777 said:
I had 2 replacements because of this issue. I think it's a hardware issue.
Click to expand...
Click to collapse
Wow, but you're good with the one u have now?
Sent from my Pixel 3 XL using Tapatalk
litrekid01 said:
Wow, but you're good with the one u have now?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Yup this one so far has been good.
I also get this issue. Anytime I start seeing a bunch of lag, I always have a notification from Poke'mon GO. Once I clear it the lag goes away.
brand0nYates said:
I also get this issue. Anytime I start seeing a bunch of lag, I always have a notification from Poke'mon GO. Once I clear it the lag goes away.
Click to expand...
Click to collapse
I have exactly the same issue on my Pixel 2XL, manage to fix it by disabling Google Feed on the left of the main home screen. Try it let me know if it works
So I have a very weird issue and I'll try to explain the best I can;
For some reason, ever since the S10+ I've had issues with Samsung phones, I think its something to do with the proximity sensor that's now under the glass, I'll explain as I'm getting similar and more issues on my S20 Ultra.
So last year when I had an S10+ and when I was on a call, which I mainly use my left ear (I think my right ear is a few db less so I use my left) I would quite frequently seem to activate the menu (top right) and therefore end up pressing things with my ear, unbeknown to me, sometimes I'd add a 2nd person to the call or simply put the other person on hold! This happened a lot and I was close to sending it off for repair even though I used apps to test to ensure the proximity sensor was working correctly but in the end, I sold it and got an OnePlus 7 Pro, which I didn't have an issue with. During my time with the S10+ I noticed that even though I held the earpiece to my ear I could see the screen light up and that's where I think I'd end up pressing the screen accidentally as I've just explained.
Roll on to now where I'm facing similar issues but also I'm finding if I need both of my hands and therefore use my left shoulder to keep my phone against my ear the call disconnects as if I'm hanging up. Now it seems a straightforward resolution which is not to do that but I've never had this issue before and I've tested it out quite a bit when I do this the screen isn't on and my face is nowhere near the end button!! It's really driving me crazy at the moment and annoying my other half who's normally on the phone to me when this happens!!
Anyone got any suggestions or thoughts, does it happen to anyone else or am I just being stupid??
I haven't gone down the route of resetting the phone yet but I'm going to consider it.
T.I.A
Hi..don't have such an issue, but when i talk with someone longer, i turn off the screen with the Power button and so it stays the whole time black during call....
S20U-Exynos
Xode said:
Hi..don't have such an issue, but when i talk with someone longer, i turn off the screen with the Power button and so it stays the whole time black during call....
S20U-Exynos
Click to expand...
Click to collapse
I did that the other day, however, when I moved the screen away I saw it light back up....
maverick1103 said:
I did that the other day, however, when I moved the screen away I saw it light back up....
Click to expand...
Click to collapse
Yeah,weird a bit, try to go into the secure lock screen settings and do as i did...maybe it helps ..... like i wrote before, my screen stays black whatever i do while i talk...
View attachment 5012913
S20U-Exynos
Xode said:
Yeah,weird a bit, try to go into the secure lock screen settings and do as i did...maybe it helps ..... like i wrote before, my screen stays black whatever i do while i talk...
S20U-Exynos
Click to expand...
Click to collapse
Thanks, I've already got that enabled, will just have a play around.
maverick1103 said:
Thanks, I've already got that enabled, will just have a play around.
Click to expand...
Click to collapse
Hi , do you make it work? I have the same problem with my Samsung A71, I have been using all kinds of apps a no one make it work.
Sent from my [device_name] using XDA-Developers Legacy app
vrgolin said:
Hi , do you make it work? I have the same problem with my Samsung A71, I have been using all kinds of apps a no one make it work.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Not yet, still having issues.