Audio problems when using earbuds with YouTube - Verizon Samsung Galaxy S8+ Questions & Answers

A couple of months ago, my wife got a Samsung Galaxy S8 (Verizon variant). Overall, she's been happy with it. Recently, she pointed out that she cannot watch YouTube videos while using earbuds because there's little to no sound.
After checking it out for myself, I've found that videos playback normally without earbuds (internal speaker), but when connecting any set of earbuds, it's as if the primary audio in the video is virtually muted, while sounds like audience applause come through loud and clear.
I'd thought perhaps there was a setting related to audio (equalizer, maybe?) that could be adjusted to correct this, but I've found nothing. All of the volume sliders are turned all the way up. No change.
We just took an update to Oreo this evening, hoping that might correct the issue. It did not.
Has anyone else run into this issue? We're you able to correct it? If so, how? We'd appreciate any help you can offer.

TVThemeGuy said:
A couple of months ago, my wife got a Samsung Galaxy S8 (Verizon variant). Overall, she's been happy with it. Recently, she pointed out that she cannot watch YouTube videos while using earbuds because there's little to no sound.
After checking it out for myself, I've found that videos playback normally without earbuds (internal speaker), but when connecting any set of earbuds, it's as if the primary audio in the video is virtually muted, while sounds like audience applause come through loud and clear.
I'd thought perhaps there was a setting related to audio (equalizer, maybe?) that could be adjusted to correct this, but I've found nothing. All of the volume sliders are turned all the way up. No change.
We just took an update to Oreo this evening, hoping that might correct the issue. It did not.
Has anyone else run into this issue? We're you able to correct it? If so, how? We'd appreciate any help you can offer.
Click to expand...
Click to collapse
Go to these settings, on the second photo pick preset 1, that should solve the issue

Thank you for replying. I gave it a go and there was no change. I even went so far as to back up the device and do a factory reset on it. Didn't restore the backup because I wanted to test the device "out of the box," so to speak. The problem persists.
Well, we're paying for insurance through Verizon... Guess it's time to pay them a visit tomorrow.
Thanks again!

Related

[Problem]Stutter/buzz from rear/media speaker.

Hi all.
My GN is going through a rough patch and I can't nail down why.
Basicly, to keep this brief, the rear/media speaker is buzzing, crackling, static(ish) when any sound is played through it. It sounds a little like electrical interference, most of the time a bzz and a crackle.
I also noticed last night whilst watching a youtube video, that video playback freezed during a noticeable buzz from the speaker. Additionally, scrolling through the phone/browser seemed less responsive, slow and pausing for half a second on occasion. I'm unclear as to whether this is me looking for problems or an actual one, but I'm throwing it out there.
I figure the phone is beginning to die on me but I really can't tell if this is a hardware fault or software. I have contacted Samsung and whilst I wait I thought I'd see what you pro's thing.
Running 4.1.1.
I don't mess with kernals.
Installed Volume+ after sound issues to see if I can improve sound thru EQ, but have not increased volume.
I've included a recording of what the speaker sounds like.
Any help would be awesome.
Thanks.
Update.
Reply from Samsung.
Regarding your case, kindly note that the issue reported with the phone
indicates that the phone would need a software reset, or re flashing of
the Software, in order to have it operating normally again.
Please note that what has happened is caused by a minor software
confliction.
Click to expand...
Click to collapse
What is the easiest way of solving this?
I've tried a factory reset before through the phone menu's and also reset through boot.

Audio "static" problem

I've spent time over on the SGS3 international forum and noticed that there were a LOT of comments regarding crackles and pops during audio playback. I purchased my phone the first week of July and from day 1 i've hade the issue. I commute about 15 hrs/week and use my phone to listen to podcasts, audiobooks, and music all the time. The crackle that happens in the background is extremely annoying. I've tried various players, different music formats, downloaded or streaming, and listening via headphones, bluetooth, and the phones internal speaker. The issue is consistant no matter what. Also doesn't matter if the screen is on or off, or the phone is plugged in or not. My phone is stock and unrooted. On the international version there was a firmware update that seemed to have eliminated the issue, but the latest firmware we received in the states did nothing to help the issue. The best advise Samsung customer service could give me was to perform a hard reset of my phone to see if that helped. Didn't seem like that would do anything so I opted not to do the reset.
I'd like to know how many others have experienced this issue and what, if any, fixes exist.
I listen to music a lot on my phone and personally have never had this issue. Before trying anything major, I'd see if it happens with a different pair of headphones/earbuds. If it keeps happening, I'd either get a replacement which might fix the problem or install CM10 which most likely has updated audio drivers thus fixing the issue.
yousefak said:
I listen to music a lot on my phone and personally have never had this issue. Before trying anything major, I'd see if it happens with a different pair of headphones/earbuds. If it keeps happening, I'd either get a replacement which might fix the problem or install CM10 which most likely has updated audio drivers thus fixing the issue.
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Thanks for the reply. It's for certain not the headphones. I considered it being a faulty headphone jack, but the fact I get the same feedback chatter when on bluetooth and the internal speaker, I figure it must be hardware or software related. I've used 4 different audio players, Netflix, and YouTube and the crackling is consistant. I also a technical idiot so don't know what CM10 is.
I had this issue and it's hardware related. Had it exchanged and problem solved. Other members here who had this issue had to exchange their phones as well.
rey_1178 said:
I had this issue and it's hardware related. Had it exchanged and problem solved. Other members here who had this issue had to exchange their phones as well.
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Click to collapse
OK. I contacted Samsung customer service again and they advised I ship it in. Sucks that I'll have to be without my phone for 2 weeks though.

Phone Jack not working

When connecting any headphones to my note 2, the phone plays the music in a weird way. Basically the tone is very low although the volume is cranked up and the music plays in a static way like it is a very bad recording. This goes for phone calls as well. Basically it sounds like if the headphones were blown.
The speaker plays the music perfectly. All Headphones work on different devices.
I had downloaded "Awesome Beats" App a log time ago but only activated it last week on "headphones+BT+Speaker" I was thinking this may be the cause so I removed it for the phone. The problem persists.
BTW I haven't used my headphones in like a month so I can't really say if this was the cause of the issue.
I was wondering if there was a way to flash the phone jack "driver" by itself to the phone? Is there?
Can anyone think of a solution and the cause to this issue?
Much appreciated.
BTW phone jack is clean
Uncheck your head set volume restriction in settings ???
If no change...clear application data for your player app...
Or you may need to wipe the cache in recovery to test....g
Don't know if headphones settings exist on the samsung note 2. found nothing under 'sounds'. I know some HTCs have them.
Am running CleanROM which is a modified stock ROM.
followed your other steps as mentioned. Except that I cleared Delvik cache as well. after rebooting headphone sound remained the same. kept playing it for a minute or so then voila: it got fixed. disconnected then reconnected the headset and it still works.
So thank you for the ideas, and I hope this would help anyone in the future facing this issue.

[Q] Bluetooth quality issues?

So, posting here was a last resort, but I've exhausted all my other options. I'll try to make this as concise as possible:
I just did a bluetooth/aux input retrofit for my car so I can stop using CDs for music. Aux sounds crystal clear, bluetooth with my 2nd generation iPod touch sounds crystal clear, bluetooth with my Optimus G Pro has static, crackling at certain frequencies. Doesn't sound compressed necessarily, just crackly.
What I've done:
1) Hard reset.
2) Tried both the original 4.1.2 and the new "value pack" update.
3) Actually sent my phone back to AT&T and got a refurbished one in the mail.
4) Sent my bluetooth retrofit unit back and got a new one in the mail.
5) Rooted the phone, installed freegee and twrp, and flashed the hkfriends kernel.
None of this fixed my issues. When playing the same exact song on my iPod and Android phone, the iPod wins every time.
P.S. My friend's Verizon phone (I think it's a Motorola Razr) has the same sound quality issues. Not sure of Android version, though.
Music is the absolute most important thing for me, and if I can't get this resolved I will have to switch back to Windows Phone/iPhone, despite how much I love Android. I have no knowledge or time to develop a new Rom for the G Pro and there's no telling when we'll get one that could fix my issues.
Is anyone else having these problems, or does anyone have any suggestions?
Thanks!
For some reason my phone decided to play music using "Phone Audio". I disabled phone audio for the device in bluetooth setting, then it connected as an AV signal, and quality improved drastically.
khenault said:
For some reason my phone decided to play music using "Phone Audio". I disabled phone audio for the device in bluetooth setting, then it connected as an AV signal, and quality improved drastically.
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Thanks for the suggestion. Just tried it, unfortunately did not seem to make any noticeable difference for me. To clarify, the sound quality is fine for the most part, it's just at certain frequencies I hear crackling.
By the way, earlier I also edited the audio.conf file under /system/etc/bluetooth and changed the values of "SBCSources=1" and "MPEG12Sources=0" to 0 and 1 respectively, which I read should force better quality out of bluetooth. Additionally I changed the value "Master=false" to true, which I also read could improve quality. It might be my mind playing tricks on me but it does seem to sound better, however I still hear the crackling at times, so I'm definitely not where I want to be.
Highly disappointing. Any other suggestions?
Which music player are you using on your phone? And have you tried any of the equalizer apps from the market?
Sent from my LG-E980 using xda premium
I've tried both the Music app that LG includes, and Google's Play Music app, which I prefer. No difference. Have not tried any equalizers, but not quite sure what that would do aside from eliminating the frequencies that have issues through bluetooth but work fine through an aux input? I don't consider butchering the music as an acceptable solution, unfortunately.
try this, it might help
http://forum.xda-developers.com/showthread.php?p=51930699
Does this help with volume output?
russilker said:
Thanks for the suggestion. Just tried it, unfortunately did not seem to make any noticeable difference for me. To clarify, the sound quality is fine for the most part, it's just at certain frequencies I hear crackling.
By the way, earlier I also edited the audio.conf file under /system/etc/bluetooth and changed the values of "SBCSources=1" and "MPEG12Sources=0" to 0 and 1 respectively, which I read should force better quality out of bluetooth. Additionally I changed the value "Master=false" to true, which I also read could improve quality. It might be my mind playing tricks on me but it does seem to sound better, however I still hear the crackling at times, so I'm definitely not where I want to be.
Highly disappointing. Any other suggestions?
Click to expand...
Click to collapse
Just out of curiosity - how did you find out editing the audio.conf file? I'm looking for a way to boost the output volume for my bluetooth, did a quick search and saw your post and it made me curious...
Will this change boost the output volume at all or is there a separate line or file to be edited?
Thanks for your help.

[Q] Crackling/Popping sound coming from my galaxy tab pro's speaker.HELP!

So i bought my wife a tablet for school. However we keep hearing this crackling sound/popping sound coming from the speaker when playing youtube videos, playing games such as jungle heat. It is really annoying because when we are watching videos we can hear the sound. If anyone could help us, I really appreciate it. This is the 3rd time we exchange this device but the result is still the same. I dont know if its just me. Thank You!
Can you post some music or a movie from youtube where you ARE sure you hear a lot of crackling? Just so we can check it out ourselves?
I have yet to experience this at all. It is weird if you have had that issue on 3 devices now. Do you have bass boosts or equalizer on?
/CuraeL
CuraeL said:
Can you post some music or a movie from youtube where you ARE sure you hear a lot of crackling? Just so we can check it out ourselves?
I have yet to experience this at all. It is weird if you have had that issue on 3 devices now. Do you have bass boosts or equalizer on?
/CuraeL
Click to expand...
Click to collapse
Thanks for the reply, If i make a video of it you wont be able hear it. Here is the link were people having the same problem. I cant post a link because im still new to this forum but if you go to google and type random noise coming from speaker. Just click the first one and those people having the same problem as me
I can make a video but like i said you wont be ablet to hear it. Its just a random popping sound coming from the speaker. If i record it, you wont be able to hear it because the sound of the game. The popping sound comes from playing intense video games such as jungle heat and wathing youtube videos. Thanks for you reply and i really appreciate it
krabbster said:
Thanks for the reply, If i make a video of it you wont be able hear it. Here is the link were people having the same problem. I cant post a link because im still new to this forum but if you go to google and type random noise coming from speaker. Just click the first one and those people having the same problem as me
I can make a video but like i said you wont be ablet to hear it. Its just a random popping sound coming from the speaker. If i record it, you wont be able to hear it because the sound of the game. The popping sound comes from playing intense video games such as jungle heat and wathing youtube videos. Thanks for you reply and i really appreciate it
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Click to collapse
Give me a youtube movie or clip of music. Not your recording mate. Just something original that makes it pop. A name of a song or a video. Doesn't matter. Do the people you talk about have the same tablet as you? Or random?
CuraeL said:
Give me a youtube movie or clip of music. Not your recording mate. Just something original that makes it pop. A name of a song or a video. Doesn't matter. Do the people you talk about have the same tablet as you? Or random?
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Click to collapse
oh sorry lol. Any movies on youtube. Transfomer 1080p. Any 1080p videos. Also intense games like jungle heat,yugioh game. Yea they have the same problem also. I also check the one in bestbuy and still having the popping sound.
krabbster said:
oh sorry lol. Any movies on youtube. Transfomer 1080p. Any 1080p videos. Also intense games like jungle heat,yugioh game. Yea they have the same problem also. I also check the one in bestbuy and still having the popping sound.
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Click to collapse
Had to go to work, I'll get back to ya in roughly 8 hours, sorry, lol.
/CuraeL
CuraeL said:
Had to go to work, I'll get back to ya in roughly 8 hours, sorry, lol.
/CuraeL
Click to expand...
Click to collapse
ok no problem
If it is a hardware issue then Samsung should repair it if it is within the year warranty. Best buy should cover it if it is pretty new as well.
Are you running stock System? Have you checked to make sure you are up to date? Install Kies3 on your computer and see if it finds any updates.
bowserm said:
If it is a hardware issue then Samsung should repair it if it is within the year warranty. Best buy should cover it if it is pretty new as well.
Are you running stock System? Have you checked to make sure you are up to date? Install Kies3 on your computer and see if it finds any updates.
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Click to collapse
I replace my tablet 3 times already and its still doing the same thing. I sent my device to samsung and they replace the hardware and still doing the same thing. The device is also updated to the latest firmware. Im really really sad because whenever watching a video and playing games, i can hear the popping sound. Any help would be appreciated. Thank you so much!!!
krabbster said:
I replace my tablet 3 times already and its still doing the same thing. I sent my device to samsung and they replace the hardware and still doing the same thing. The device is also updated to the latest firmware. Im really really sad because whenever watching a video and playing games, i can hear the popping sound. Any help would be appreciated. Thank you so much!!!
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Click to collapse
I don't hear any popping or crackling sounds from my tab pro 8.4 I have tested with its internal Speakers, The Headphone jack, and using a bluetooth headset / headphones.
Does it have this problem when you plugin headphones or is it only the speakers? if it does it on all audio outputs then its most likely some kind of interference happening first try the headphone jack which is analog like the speakers.., bluetooth is digital with a2dp so it probably won't happen on that (though this could also be a temporary solution to use bluetooth external speaker or headphones)-
If it is interference then you need to find the source and hope it is coming from your own house , best way to find interference is to either unplug everything you can find or go to the house circuit breaker box and switch off the main switch this will turn off all electric in your house then use the tablet and play back a video /audio you have saved to the internal memory and see if it still happens.
Many people have this problem (including me). Any time the app you are using has something that emits sounds (even if you have muted your sound), you can hear crackling based on how heavy the CPU is working. It is most likely interference coming from the CPU. Not much anyone can do about it, except for Samsung. It would probably need a rework of the components though, that's why a simple replacement of the speakers will most likely not work. As soon as you put something in your 3.5mm jack though, the crackling should stop. (Most likely because the speakers get turned off physically instead of just being digitally muted) So really, the best we can hope for is we can find someone who may be able to create an app that emulates the headphone jack being used whenever the sound is muted. At least the crackling stops when the sound is muted then.
otyg said:
I don't hear any popping or crackling sounds from my tab pro 8.4 I have tested with its internal Speakers, The Headphone jack, and using a bluetooth headset / headphones.
Does it have this problem when you plugin headphones or is it only the speakers? if it does it on all audio outputs then its most likely some kind of interference happening first try the headphone jack which is analog like the speakers.., bluetooth is digital with a2dp so it probably won't happen on that (though this could also be a temporary solution to use bluetooth external speaker or headphones)-
If it is interference then you need to find the source and hope it is coming from your own house , best way to find interference is to either unplug everything you can find or go to the house circuit breaker box and switch off the main switch this will turn off all electric in your house then use the tablet and play back a video /audio you have saved to the internal memory and see if it still happens.
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Click to collapse
It happens when im playing intense gaming such as jungle heat. Whenever i play jungle heat for 15 mins straight pop sound comes. When i plug an earphone i dont hear anything.
Trya playing jungle heat for 15 mins you might hear a popping sound coming from the speaker.
I have Samsung tab s5 e .. I have similar issue whenever watching netflix ,hotstar ,or some spotify songs ..I'm hearing like a cracking sound at one of the top left speaker ..I tried going to safe mode ..but still able to hear it ,,did a factory reset ,for a while it was good but later on it started .I'm not hearing this sounds in headphones ,it's really annoying ..while watching videos with intense music ..

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