Hi
I have an unlocked 5T on 02 UK, running OxygenOS 5.1.1.
I was recently traveled to Turkey for 4 days, and when I got my phone bill noticed I had been charged for using data while I was there. Before I switched my phone to flight mode on the plane I disabled data roaming (SIM & network>SIM>Roaming), data itself (SIM & network>Mobile data) and enabled data saver (Data usage>Data saver) to be sure. "Mobile data always active" in Developer options was already off. I didn't re-enable any of this until my flight landed back in the UK. According to O2 I used 530KB of data over that time. Has anyone else come across this? Wouldn't be so frustrating if it hadn't cost me £22.50!
I will soon be in the USA for 2 months and don't want this to happen again, so any advice on what I might have missed, or how to stop it happening again would be greatly appreciated!
Thanks
Related
I seem to be having some problem with my HSDPA connection on my desire. I'm wih Three UK and I can't tell is it is my network on the phone.
What happened is for some reason it just wont work anywhere I go. For the first few weeks its worked fine and then towards the end of last month they sent me texts saying they would cut my internet off if I carry on using it but I can't see that having anything to do with it as it is a new month.
The phone is rooted and I've flash the new DeFrOsT Rom (2.0a) and it started working again but then when I logged into the Facebook app it stopped working and went to R (also the wholetime I'm connected to a wifi and when I disconnect from wifi I still get the no connection).
I tried uninstalling Facebook and logging out and no luck
I was wondering if anyone had any experience with this or it is happening to them or you know a fix.
I also attached some screenshots of the message I get, I can't actually read the full message as it cuts it off and then when you select it, it just takes you to the homepage.
the R is for roaming
how is the signal strength where you're located?
go into settings -> wireless and networks ->
tell me what roaming settings you have enabled
untick the box to allow data roaming
data roaming will take place when the signal strength is very low and you are therefore using other carrier's networks (this might also incur high data costs!)
Data roaming is disabled and the signal in my area is usually quite good. Also when I go into a city around here or anywhere nothing changes it still sticks on R.
Plus before I started to flash it with roms and rooted it, it would nearly always have HSDPA connection.
so although data roaming is disabled your phone is roaming...
can i ask why it is that 3 told you that they will disable your internet? this seems to be the main problem...
have you tried flashing a different radio?
this will definitely have some change
They sent a text I was reaching/reached my data allowance for the month (so called unlimited =/)
And yeah I've just flashed the new radio that is needed for defrost 2.0a however it did happen before I flashed it.
For some reason it has got proper signal and HSDPA for the time being and as far as I know I did nothing to make it any better.
Got a feeling it will go again but I'll keep you updated.
I'll have to ring three up tomorrow if I can't get it sorted as I'm going on holiday and I'll be screwed with out it,
sounds to me like you have a data cap where if you exceed a certain limit your internet is stopped.
the fact that you are in roaming makes me think that it is a trick so that 3 can charge you large amounts so be careful.
glad the radio update worked for you
let us know if the problem persists
although there's not much we can do unless we know it's been sorted with your provider.
Thanks for the help.
The thing I don't get is the roaming bit as when it says I'm roaming I can make calls and text fine and there is no charge or anything on my bill it just uses normal minutes
honestly it sounds to me like a problem with your provider
does it still say roaming with the new radio?
if it does then phone your provider because they can charge you a large amount for roaming
Three only run a 3G network in the UK. To provide coverage and data connectivity (mainly EDGE) in the areas between their masts they partner with Orange. Your Desire will roam onto the Orange (and possibly now T-Mobile since they merged on Monday) network when it has a weak or no 3G signal. To allow data in these circumstances you must have data when roaming enabled.
There is no additional charge for 3 customers to use data roaming while in the UK. It is part of your monthly bundle. However, please remember to turn data roaming back off when you travel abroad or it'll cost you a fortune!
Sent from my HTC Desire using XDA App
+1 for the above, roaming is all well and good but of you leave it on when your on holiday youll definately remember it!
McMichaeli said:
Three only run a 3G network in the UK. To provide coverage and data connectivity (mainly EDGE) in the areas between their masts they partner with Orange. Your Desire will roam onto the Orange (and possibly now T-Mobile since they merged on Monday) network when it has a weak or no 3G signal. To allow data in these circumstances you must have data when roaming enabled.
There is no additional charge for 3 customers to use data roaming while in the UK. It is part of your monthly bundle. However, please remember to turn data roaming back off when you travel abroad or it'll cost you a fortune!
Sent from my HTC Desire using XDA App
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Thanks I didn't realise I could use data roaming as when I clicked to enable it it said I may be charged so I didn't bother but now I will as I wont get charged
I was just about to say that the original problem had gone but it's decided to happen again just as I tried to log into ebay and download something from the market. However I think it has started to use data roaming as there is now an R in the signal box but a G next to it where the H would be.
Think I'll be ringing them up today
hi, ill be going to turkey in a few days and i was wondering how to make sure no unwanted charges occur. now it seems t-mob charge the ridicules price of 7.50 per mb, and calls are 1.50 a min or sommin stupid like that.
If i stay in aeroplane mode but keep wifi on, it would be safe right? is there anything else i gota watch out for,
and lastly does anybody know if T-mob offer a unlimited data plan for a month aboard or something, i cant find it on-line or over the phone
Just turn off the 'Data Roaming' option or perhaps even better turn off the 'Mobile Network' option.
I've never heard of a unlimited data plan for abroad use.
You can buy 'aboard boosters' from T-mobile (UK) such as Euro Boosters with so many minutes for a certain cost.
If you really need unlimited data then probably best to use a local SIM card over there (providing you've unlocked your phone of course)
I went to the States last month and just switched off Data Roaming, and Always on data networks. Phone still works, just can't use anything that uses the net.
kool, where do i turn data roming off and always on data networks, also will wifi work without these options
Go to Settings > Wireless & Networks > Mobile Networks.
Both options are in there (Data Roaming should be at the top, with Always On at the bottom).
Wireless will work fine without either of these options enabled.
I would suggest getting an app like NetCounter so you can keep an eye on what's going in/out - though nothing should be going through the network if both options are disabled.
cheers guys
Hey TurkzZ,
I was in France recently and I must say, TMO were very responsible.
When I arrived in France, they sent me a text advising how much it would cost to make and receive calls and texts and how much per MB data (this was a little confusing, because I couldn't use data anyway unless I bought a booster, see below).
That said, I opted for a weeks data for £5 but it wasn't quite enough and I topped up twice for £1. Should have bought £10 in the first place.
Basically, you can't use data until you pay for it (get redirected to a payment portal if you try and surf for example) and when you use up that booster, you can't use any more data until you get another booster. Pretty hard to get caught out.
All in all, with the boosters and a couple of calls/texts here and there, my bill was over by about £15.
Enjoy the weather in Turkey
BTW, calls in France were £0.35 to make and £0.15 to receive if I remember correctly.
Only thing to watch out is the euro text/call boosters tmob offer you in the text message. I always presumed that they are a one off, but i found out that once you order one through sms, tmob put them on your account as a montly option!! I had to call customer services to have them removed from my account the next month ...
Cheers guys , I'm in turkey now , un checked those 2 options and also selected aeroplane mode, and on WiFi now, what is strange is that I can access YouTube which is blocked here wid the YouTube app, and even.mote interesting , I can download Iplayer programs via myplayer app lol
I replaced my galaxy s 2 because it was acting up and now i have rooted one and also put stock rom bloat free and i recently noticed that sometimes my phone have hard time connecting to data. i can see the uplink sign go green but the downlink arrow doesnt blink and phone keeps me waiting waiting and waiting and i have to restart the phone or leave it for good 5 or 10 minutes to be able to start working. can anyone please tell me if thats a hardware issue or the software? do i need to have my phone replaced?, i dont know if tmobile store would exchange phone now because i purchased phone on 12th and its been 12 days if the reffer me to customer service then they will send me a refurbished phone which i do not want because i paid full price for phone.
any help will be appreciated.
Data connection problem
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
mtmikey said:
If you haven't already tried, go to Settings/Wireless and network/Mobile networks/Access Point Names and if there is an option to reset, select it. I had a similar problem with data connections - up and down lights blinked but no connection - and T-mobile support helped me out. Also, make sure Use packet data and Data roaming are checked.
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I've had the problem too, both on 4G and WiFi. There is a warning on the data roaming option about incurring extra charges. Is this true? I know that my plan says free domestic roaming, but I'm not sure that applies to data?
The T-mobile rep allowed that this was confusing. They stated that there are no additional charges within the US. Roaming is required because TM uses other providers' (i.e. Verizon) towers in some locations.
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
K_esco said:
I have this same problem, Im wondering if the update coming out next month for wi-fi calling will address this, or what about using the new sim card??? Its pretty annoying but i didnt want to really exchange my phone b/c this is the only problem im having as well as the vertical lines which i have pretty much learned to live with.
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Click to collapse
i am using the new sim card already... i dont know if the problem is with new sim card or the phone itself but it gets annoying sometimes when i need internet and it doesnt wanna work.
Has anyone had any luck fixing this?
I noticed this problem sometime after rooting and flashing roms. Now I'm on the stock rom released in the dev channel. I've talked with customer servie for an hour and none of their solutions fixed anything for me.
I don't have a good backup - is there anything I can do?
I haven't been bitten by this again. It has been a couple days and I've since replaced my phone (today). But I haven't been on 4G much. Wifi has been working fine for the last couple days.
I was recently out of the country so I disabled cellular data and data roaming on my 5X phone. When my T-Mobile bill came, I had data connection charges several times each day. I called T-Mobile and they said they were all application updates. How can my phone connect to mobile data when I turned it off? I've seen posts about the same issue but never saw a solution. If anyone has figured out how to fix this please let me know. Otherwise I'L just get rid of this phone,
There was a similar issue they had on Project Fi, but I don't know if it is related to your issue.
https://productforums.google.com/forum/#!topic/project-fi/5Srj2it4iHg
I think mine is a little different. I dont see LTE on at all so it looks like data is really turned off. I have been on wifi almost all the time and yet every single dAy has a data connection charge. I am back in the US so I dont know how to check if the phone still has an issue.
Hi all!
So I'm on holidays in the US, and coming from Europe I don't want my data to be activated, since i would have to pay an unreasonable amount of money per day. So i deactivated the roaming option in the settings menu, but the data was on after an hour, which resulted in me paying 24h of data.
So to avoid this to happen again, i deactivated mobile data altogether, but the data keeps turning on!! So i paid another 24h. Now i switched on plane mode, but then i cannot get sms or anything.
Does anyone have this issue? Or how to fix it?
In the attached screenshot, you can see how mobile data and roaming are deactivated, but the H+ is still active in the corner.
Thanks!
Did you try restarting the phone with the phone in airplane mode and without airplane mode?
The thing is if I do that and checked if it worked i might be charged again. It was just in case someone had the same problem and knew the solution