issues after updating to NPP25.137-93-2. - Moto G5 Questions & Answers

This update became available to me last Saturday. I thought it was the April security patch, but after installing the update version stayed on March, I and now I get random reboots and sometime my phone will ask me to input the pattern on lockscreen, not allowing me to use my fingerprint, even if I had done it once.
Anyone else having these issues?

If the phone restarts (or soft reboots) you will not be able to use the finger print sensor until you have entered your pin in first
You may have not noticed your phone restarted or soft rebooted itself
Assuming you have never modified your phone it will be impossible to say why your phone is randomly rebooting without an adb logcat recorded at the time of the random restart
If the problem persists you might have to factory reset your device

This may also happen when you have a 64bit twrp installed, even more likely with magisk.

TheFixItMan said:
If the phone restarts (or soft reboots) you will not be able to use the finger print sensor until you have entered your pin in first
You may have not noticed your phone restarted or soft rebooted itself
Assuming you have never modified your phone it will be impossible to say why your phone is randomly rebooting without an adb logcat recorded at the time of the random restart
If the problem persists you might have to factory reset your device
Click to expand...
Click to collapse
OK, phone was never modified, but I think it might be hard to grab a logcat of it. I don't even have a PC.

Same problem but now it's in a bootloop...

Related

[Q] Phone turns off automatically

I run a rooted SG S3 on stock 4.1.1 with an old 3.0.56 kt747 kernel
Until recently, I've been running this set up for years without any problems.
I've also updated fairly recent CWM along with the latest SU.
As the title states, my phone has been turning off automatically. After weeks of troubleshooting, I noticed a pattern.
When I press the power button, there are three different scenarios that happen.
The phone goes to sleep normally
The phone goes to sleep and immediately wakes up to the lock screen
The phone displays the shut off menu
If scenario 1 occurs, everything is fine and runs perfectly for an indefinite amount of time until i attempt to put the phone to sleep again.
but, if scenario 2 or 3 occurs, the phone automatically shuts down abruptly, within 1-5 seconds.
This problem still occurs even when I boot into safe mode, and I have eliminated the SD card as a suspect. Furthermore, booting the phone up has become extremely difficult. The boot would sometimes crash after the samsung logo, after the splash screen, or during the boot animation. It takes somewhere around 3-5 tries to fully boot up the phone.
Booting into CWM recovery is still possible, but even that sometimes crashes mid-way. I've also noticed that at certain times, when I click the power button to select an action in CWM, it actually double clicks (thankfully CWM is tolerant to that) and cancels the action I was trying to do. I've done some googling and found that an over sensitive power button is a common occurrence in this model, and while that may explain why the 3 different power button scenarios occur, it still doesn't explain the crash.
Finally, I seemed to have remedied the automatic shut off problem several times by wiping cache from CWM. When I first started having these problems and began troubleshooting, wiping the cache eliminated the problem for about a week before the problem came back. When it did, I uninstalled some apps and re-wiped the cache which eliminated the problem again for several days. However, these periods become shorter and shorter, and now wiping cache does not seem to help at all. I've also tried wiping the delvik cache, but it didn't help.
I'm stumped right now. Any suggestions would be appreciated before I try some more large-scale attempts such as resetting my phone or taking it apart. Thanks everyone!
This definitely fits more in your large-scale attempts category, but it is what I'd try.
I'd grab the stock 4.1.1 firmware from sammobile.com and Odin back to stock. You're fortunate to be on the old firmware, so you can Odin back to stock. When Odin completes successfully, pull battery don't let the phone reboot normally (untick auto reboot in Odin). Boot straight into the stock recovery and do a full wipe. Then reboot your phone normally.
Doing this will correct any problems that exist with your internal storage to the extent possible. If you've still got problems after doing this, it is probably a hardware issue.
jason2678 said:
This definitely fits more in your large-scale attempts category, but it is what I'd try.
I'd grab the stock 4.1.1 firmware from sammobile.com and Odin back to stock. You're fortunate to be on the old firmware, so you can Odin back to stock. When Odin completes successfully, pull battery don't let the phone reboot normally (untick auto reboot in Odin). Boot straight into the stock recovery and do a full wipe. Then reboot your phone normally.
Doing this will correct any problems that exist with your internal storage to the extent possible. If you've still got problems after doing this, it is probably a hardware issue.
Click to expand...
Click to collapse
Yeah, that's part of the reason why i didn't want to upgrade the bootloader for the newer firmwares. I messed around with my phone this morning and its been avoiding the problem ever since. Not exactly sure what I did though lol. Thanks for the reply, I'll try it if the problem comes back over the next few days.
Your phone isn't "crashing," your power button is malfunctioning. The fix is pretty easy. You will need to open your phone up and scrape it off (the phone can be turned on without it). There are youtube videos that show how to remove it.

Titianumbackup hard reset, now I'm looping at the LG screen

I was trying to backup using Titanium backup 8.0 and my phone hard crashed, I allowed it to reboot and tried again (same thing), however this time it is very-very messed up. It continually cycles at the LG screen, I've been able to get into TWRP twice, but then it randomly reboots from there as well after the screen locks up, after about 20 seconds. At this point the phone is stuck in a boot loop and is unable to proceed, now luckily I have a v20 coming, sadly not for over a week. I can not see how titanium backup resulted in a boot loop that does not end unless it corrupted the system partition, but even then it should not have affected TWRP, which is also encountering issues and is not stable enough to attempt a recovery of the system. So any suggestions as to a cause and a solution to it looping on the LG screen?
After the first crash from TI it booted fine and ran well enough (no issues encountered), and doing a reboot restarted cleanly, it was the second crash that seems to have done it in.
ERIC
egandt said:
I was trying to backup using Titanium backup 8.0 and my phone hard crashed, I allowed it to reboot and tried again (same thing), however this time it is very-very messed up. It continually cycles at the LG screen, I've been able to get into TWRP twice, but then it randomly reboots from there as well after the screen locks up, after about 20 seconds. At this point the phone is stuck in a boot loop and is unable to proceed, now luckily I have a v20 coming, sadly not for over a week. I can not see how titanium backup resulted in a boot loop that does not end unless it corrupted the system partition, but even then it should not have affected TWRP, which is also encountering issues and is not stable enough to attempt a recovery of the system. So any suggestions as to a cause and a solution to it looping on the LG screen?
After the first crash from TI it booted fine and ran well enough (no issues encountered), and doing a reboot restarted cleanly, it was the second crash that seems to have done it in.
ERIC
Click to expand...
Click to collapse
This may not be necessarily an app fault but cpu intensive processes like restoring many apps can enforce a very known hardware fault. Check the first 3 digits of your serial. Starts it with 5xx or 600-602? Then you will likely have the ilapo/bootloop issue which means you need to replace the main board / warranty replacement.
.
Sent from my LG-H815 using XDA Labs
Yep, that is likely it 505K.... Serial. oddly I can get into TWRP sometimes, but can not get to fastboot at all, sometimes I can even get Android to boot, but never complete, so it does not seem completely crashed, only mostly so.
Glad I odered a new phone today,
Eric

Bootloop issue

Hi, so here's what happened. Over time the phone started to freeze up (I used this phone unlocked on T-Mobile) more and more often, the screen would bug out and it would just straight up freeze. So I managed to turn on usb debugging and oem unlock in developer setting and then I did a complete odin flash to Nougat. Everything seemed fixed until I was changing some settings when it started bootlooping. I have reflashed several times, still bootloops. I tried PrinceComsy's odin, now it just stalls on the samsung galaxy screen and doesn't even bootloop. Also this may be unrelated/irrelevant but while I shake the phone I can hear something loose on the inside bouncing around. What do you guys think?
blu422 said:
Hi, so here's what happened. Over time the phone started to freeze up (I used this phone unlocked on T-Mobile) more and more often, the screen would bug out and it would just straight up freeze. So I managed to turn on usb debugging and oem unlock in developer setting and then I did a complete odin flash to Nougat. Everything seemed fixed until I was changing some settings when it started bootlooping. I have reflashed several times, still bootloops. I tried PrinceComsy's odin, now it just stalls on the samsung galaxy screen and doesn't even bootloop. Also this may be unrelated/irrelevant but while I shake the phone I can hear something loose on the inside bouncing around. What do you guys think?
Click to expand...
Click to collapse
The noise you hear when you shake it might be the camera. I have that too. The root of your problem may be a burned mother board and/or SD card though. Hardware replacement would be required if I'm right.

problem after 2.1.0 update

Hello, so after I got OTA update this morning (201) my phone has a weird issue.
For few seconds it freezes then locks itself, and asks me to enter my PIN, not even my fingerprint works. It also displays the message that phone needs to be unlocked with PINlike it does after reboot. But it's not a reboot, it's just locking itself after freezing for few seconds.
Anyone got this too?
C432 variant.
And yes, I did a complete hard reset and the issue persists.
Whatever problem fixed with 235 HStool update.
Mods can delete thread.

Soft bricked Pixel XL

A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!
i think if anything at this point, you need to assume none of your data can be saved. if you send it to google for them to fix, no data will be kept most likely, nor if you find any solution to do yourself. what happens if on the google screen you hold down power and voldown until it turns off and then keep holding them down?
It goes into fastboot with the android guy on it's back and it gives me the "restart bootloader", "recovery mode", "barcodes", etc, options. None of which the phone can enter apart from the barcodes and the powering off option. :crying:
HanaTruly said:
A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!
Click to expand...
Click to collapse
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.
Nilkong said:
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.
Click to expand...
Click to collapse
by boot up randomly do you mean it would randomly reboot or turn on while it was off?
sudoxd said:
by boot up randomly do you mean it would randomly reboot or turn on while it was off?
Click to expand...
Click to collapse
I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.
Nilkong said:
I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.
Click to expand...
Click to collapse
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
Click to expand...
Click to collapse
I flashed the new version of OTA from google's site. And it looks like it's booting up. Will report back if it crashes or continues to hold up.
Thanks!
EDIT: It's back to boot looping. It was at the "G" screen with white loading bar underneath. It froze there and went back to bootloop. Looks like there might be no avail.
Similar issue here. I gave up on it a month ago, but I figured it can't hurt to ask around. FWIW, there seem to be a lot of similar reports on Google's Pixel support forum.
Anyway, during the 2nd year of owning my Pixel XL (got it in Septempter 2017), I started experiencing slowdowns and random reboots more frequently, but never any bootloops until after receiving Android 10. After receiving Android 10, the random reboots seemed to be happening more frequently. I also experienced a weird issue where the phone would spontaneously exit out of the Google app (reached by left edge swipe from home screen) consistently within a few seconds of entering it.
Eventually, after another increasingly common random freeze, the phone rebooted and got stuck in a bootloop. Initially, chances were high that I would be able to complete the boot process after a few attempts, but inevitably, it would freeze and start bootlooping again. During the handful of successful boot attempts, I was able to backup some photos, and more importantly, enable OEM bootloader unlock in the developer options. After several more failed attempts to boot successfully, I did a total reflash of the latest factory image as of September 2019, after which I was able to get partially through the new phone setup process before crashing. For each subsequent attempt, the crash would happen earlier and earlier in the setup process until it wouldn't get further than the 'G' logo before rebooting. When the October 2019 factory image became available, I tried flashing that as well, but no luck.
On one hand, considering that the failures got progressively worse over time, it seems that this is fundamental hardware failure in the SOC, motherboard, RAM, etc. On the other hand, there seems to have been so many recent reports of this, especially after the Android 10 update, that I wonder whether or not it is software issue. Or could it be some combination of both, where the Android 10 update is pushing the hardware in new ways that is more likely to exacerbate an underlying hardware flaw?
Should I try re-flashing with Android 9 instead? At this point, it is a total brick...
sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
Click to expand...
Click to collapse
Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?
ckidmcd said:
Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?
Click to expand...
Click to collapse
Needs to boot to any recovery, custom or not, to sideload an ota
sudoxd said:
Needs to boot to any recovery, custom or not, to sideload an ota
Click to expand...
Click to collapse
Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?
ckidmcd said:
Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?
Click to expand...
Click to collapse
does fastboot see your phone at all if you type `fastboot devices`

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