Develop Bugs

[Q] To anyone with Bluetooth headphones

I bought the One X because the bluetooth performance of the Sensation was pathetic, and worryingly it seems the X has the same problem somehow.
I find that when wearing my Plantronics Backbeat 902 headphones that the connection is broken by something so simple as turning my head away from the pocket (front top jacket). I can hold the phone in my hand and simply pinch the top corner next to the camera and SIM slot to totally kill the connection.
At first it seemed that it must be the headphones getting old because how could the One X have a problem so widely known from the previous flagship? Well my Galaxy Tab 8.9 has no such problem. I can hug the tab as much as I want and just TRY to kill the signal, it will not happen. I can walk two rooms away and keep listening to music but the One X fails even a half meter from me if I turn the wrong way.
Can anyone else verify this behaviour? It is not that I want it to be the case, perhaps mine is just broken (odd because the screen/battery seem fine!) but if HTC have failed on another antenna then I will very much want a refund because two flagships in a row off contract is just too much to forgive!

Hi,
One X and Samsung HS3000 - I have found that connection stays mostly good, with maybe one or two tiny glitches per song - perfectly listen-able, and not as bad as what you describe, but not as good as I would have hoped - I am going to see if it is due to using extreme quality spotify downloaded tracks I'm playing (since the HS3000 is aptX it should stream at that kind of bitrate). I'll try lower bitrate and see if that makes a difference.

seems to work fine with Nokia BH-505 but i got cut off around 10m away.
Tried with an iPod Touch and it's about the same distance.

With Sennheiser MM400, I get perfect reception, in a leather case, in my pocket however I turn my head. In open air I get around 10 metre range. Maybe your bluetooth antenna is defective. If it's in your pocket make sure the screen faces inwards to your body. Also the receiver in your headphones could be on either side, so switching pockets may help.
Don't forget, other devices may appear to have greater range if they are transmitting at a lower quality than the One X. Also, I guess it could be that some headphones struggle to cope with higher bit rates if they don't have much buffer memory.
I'm blown away by bluetooth stereo quality compared to my sensation. My headphones had been sitting gathering dust until now.
Sent from my HTC One X using XDA

Thanks very much for the replies, that helps a lot. I cannot believe this but it is the phone.
I remembered I have a PS3 headset by Sony, never failed me. I just called my girlfriend and from the distance of my hand to my ear while sitting down - not even holding at arms length - I can KILL the signal by pinching the corner where the front camera is.
I love this device, it is truly exceptional. But two HTC flagships in a row that I paid for outright have failed in the thing I use daily. I do not think I can face trying repair this time. Never helped my Sensation Bluetooth.
So that's two headsets by two brands, both work perfectly with any other device (and a Nexus S) but the two HTC phones just die when I use them.
Coincidence probably but after this much money, I am going to try to get my money back. Even paid for two years accidental damage warranty this time. Really quite unhappy about this now..
Again, thanks for the feedback.

nailerr said:
Thanks very much for the replies, that helps a lot. I cannot believe this but it is the phone.
I remembered I have a PS3 headset by Sony, never failed me. I just called my girlfriend and from the distance of my hand to my ear while sitting down - not even holding at arms length - I can KILL the signal by pinching the corner where the front camera is.
I love this device, it is truly exceptional. But two HTC flagships in a row that I paid for outright have failed in the thing I use daily. I do not think I can face trying repair this time. Never helped my Sensation Bluetooth.
So that's two headsets by two brands, both work perfectly with any other device (and a Nexus S) but the two HTC phones just die when I use them.
Coincidence probably but after this much money, I am going to try to get my money back. Even paid for two years accidental damage warranty this time. Really quite unhappy about this now..
Again, thanks for the feedback.
Click to expand...
Click to collapse
Stating the obvious here but have you tried in multiple locations to rule out interference?
I'm about to test my headphones again and try pinching the corner as you described.
Sent from my HTC One X using XDA

familyhousing said:
Stating the obvious here but have you tried in multiple locations to rule out interference?
I'm about to test my headphones again and try pinching the corner as you described.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Nope, can't replicate it. In fact the only way I can get any loss if quality at all is to walk 10m away. Looks like you got a duff phone.
Sent from my HTC One X using XDA

familyhousing said:
Nope, can't replicate it. In fact the only way I can get any loss if quality at all is to walk 10m away. Looks like you got a duff phone.
Stating the obvious here but have you tried in multiple locations to rule out interference?
I'm about to test my headphones again and try pinching the corner as you described.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Overly. Though more specifically right now, no. Which is why I can say a Samsung telephone or tablet work with the Plantronics or Sony headsets where the Sensation and One X do not. Same location, would have to be super specific interference.
I ride to and from work 6 days a week, and often between. This is why I use A2DP headphones for music or podcasts, sometimes calls. The amount of ground I cover should rule out any localised problems.
The most bizarre thing I can say is that out the box it seemed to be perfect, I was relieved. Since 2 weeks or so it has just dropped into a near non functional state. I would willingly say the power in my house was at fault but that has left so many other devices alone, including my girlfriends iPhone 4 and Nexus S.
I also tinker with tech a lot, just not down at the electronics level, so right now I feel I have tried everything (again) and been as good to the device as I could be, and just really, really unlucky.
Evidentially not all units are at fault so I will not play that stupid card of "HTC Can't make phones!" that some do when they have an issue, but you must understand I feel pretty ripped off nonetheless by now!

pleased I found this thread as I also seem to have the exact same problem. I have a fairly old Sony Bluetooth stereo headset that I used with my desire without any issues, with my one x if I move more than a metre away or place my hand between the devices they stutter and stop. I hate to think my phone is faulty as it seems fine in all other respects and reading the other stories that is fairly rare at the moment. I am happy to try other headsets as this one is quite old but if it is definetly a phone issue the sooner I sort things the better. does anyone have suggestions on things to try

scointer said:
pleased I found this thread as I also seem to have the exact same problem. I have a fairly old Sony Bluetooth stereo headset that I used with my desire without any issues, with my one x if I move more than a metre away or place my hand between the devices they stutter and stop. I hate to think my phone is faulty as it seems fine in all other respects and reading the other stories that is fairly rare at the moment. I am happy to try other headsets as this one is quite old but if it is definetly a phone issue the sooner I sort things the better. does anyone have suggestions on things to try
Click to expand...
Click to collapse
Not specifically, but if you do try something new (mine are also old - but work perfectly with other devices) please do report back. I'd love to keep this phone but a repair will invalidate my option for refund.

HOX on 1.2.9 and no issues at all, I'm using it alongside the HS3000 and connection is rock solid. Phone in pocket, and HS3000 clipped to my shirt. Even maintains a solid connection whilst using the London Underground.
However was in PC World and had major interruptions due to the various invisible signals in that store.
Generally it's fine, streaming via Spotify using Extreme Quality and via Poweramp.

nikzDHD said:
HOX on 1.2.9 and no issues at all, I'm using it alongside the HS3000 and connection is rock solid. Phone in pocket, and HS3000 clipped to my shirt. Even maintains a solid connection whilst using the London Underground.
However was in PC World and had major interruptions due to the various invisible signals in that store.
Generally it's fine, streaming via Spotify using Extreme Quality and via Poweramp.
Click to expand...
Click to collapse
I am slightly curious to see if the different BT revisions are at play - but that is super hard to work out.
Both my headsets are 2.1 devices, Sensation was 3.0 and One x is 4.0. The phones that worked properly are 2.1+EDR. But the Galaxy tab is 3.0 and works perfectly. So...
I am still thinking internal antenna of phone.

nailerr said:
I am slightly curious to see if the different BT revisions are at play - but that is super hard to work out.
Both my headsets are 2.1 devices, Sensation was 3.0 and One x is 4.0. The phones that worked properly are 2.1+EDR. But the Galaxy tab is 3.0 and works perfectly. So...
I am still thinking internal antenna of phone.
Click to expand...
Click to collapse
It should be backwards compatible. But you got 2 headsets and tested on various devices so the BT in the phone might not be all that.
Have you tried updating your firmware? Do you have the latest 1.2.9?

nikzDHD said:
It should be backwards compatible. But you got 2 headsets and tested on various devices so the BT in the phone might not be all that.
Have you tried updating your firmware? Do you have the latest 1.2.9?
Click to expand...
Click to collapse
It's 1.29.x.x but yeah. I did wonder if that was at play, forgot to ask what other people were running earlier since when mine was working properly it was 1.26 but I cannot place where the problem began as I was busy/sick/away.

UPDATE : ok tried in the same place with my old sony HBH DS970 headset and major cut out if i cover headset or top of phone or walk more than a metre away.
Tried exactly the same with my turtle beach px5 headset (which has blutooth obviously) and everything is much better walked 5 metres no problems, covered phone with no real problem (did glitch just once).
I am running 1.28 T-mobile branded so now need to narrow down if certain types of profile or headset brands are the problem.
Pity I really like my sony headset

scointer said:
UPDATE : ok tried in the same place with my old sony HBH DS970 headset and major cut out if i cover headset or top of phone or walk more than a metre away.
Tried exactly the same with my turtle beach px5 headset (which has blutooth obviously) and everything is much better walked 5 metres no problems, covered phone with no real problem (did glitch just once).
I am running 1.28 T-mobile branded so now need to narrow down if certain types of profile or headset brands are the problem.
Pity I really like my sony headset
Click to expand...
Click to collapse
Thanks, adding some interesting details there.

so next question....can anyone recommend some cheap (£50ish) portable headset that works well with HTC one x and sound reasonable.

Would love to help you out there but clearly not in the situation. I was also looking into a new set with Apt-X (as the X supports it) but settled on none before realising the phone was a bust unit.

No problems with my HOX as well and i use 2 headsets (depends which one is charged) : Plantronics and Nokia.I don't have any problems with them so far and i keep my phone preety far from the headset.

I find that with my Creative WP-350 headset and my phone in my jean pocket, if I put my hand in my pocket over my phone I get the occasional break in the connection but that's the only situation is happens and is fairly avoidable.

[Q] Fix Poor Audio Quality Over Bluetooth?

Switched from the Nexus 5 to the G3 last week. Love it so far, but noticed that the audio quality over Bluetooth is horrendous in comparison to my previous phones.
This is connecting to my 2013 Honda Civic. Previous phones that sounded great in my car were the Nexus 5, HTC One, and Note 3. The G3 sounds really bad. At first I thought it was because I was streaming music, but I tried local content with the same results. Anything base-ier or heavy just sounds muffled/distorted when the song gets loud. It pretty much sounds like a really low-quality stream.
Is there any way to fix this or is it just an issue with the phone?

SuperTongue said:
Switched from the Nexus 5 to the G3 last week. Love it so far, but noticed that the audio quality over Bluetooth is horrendous in comparison to my previous phones.
This is connecting to my 2013 Honda Civic. Previous phones that sounded great in my car were the Nexus 5, HTC One, and Note 3. The G3 sounds really bad. At first I thought it was because I was streaming music, but I tried local content with the same results. Anything base-ier or heavy just sounds muffled/distorted when the song gets loud. It pretty much sounds like a really low-quality stream.
Is there any way to fix this or is it just an issue with the phone?
Click to expand...
Click to collapse
Good luck. It probably the cars software out of date
BAD ASS G3

BACARDILIMON said:
Good luck. It probably the cars software out of date
BAD ASS G3
Click to expand...
Click to collapse
Okay, thanks?
After testing it seems more so that when my Moto 360 is unpaired the quality goes back to normal. My guess is that the phone itself is having the issues, not my car.

SuperTongue said:
Okay, thanks?
After testing it seems more so that when my Moto 360 is unpaired the quality goes back to normal. My guess is that the phone itself is having the issues, not my car.
Click to expand...
Click to collapse
Well the 360 has pairing issues either way. So if it is just ur car and phone and sound is good they problem solved.
BAD ASS G3

SuperTongue said:
Okay, thanks?
After testing it seems more so that when my Moto 360 is unpaired the quality goes back to normal. My guess is that the phone itself is having the issues, not my car.
Click to expand...
Click to collapse
Same thing here. Quality sounded like a low bit rate, compressed and distorted. Old M7 sounded great, so I knew it wasn't my head unit.
Read this thread and tried disconnecting my Gear Live watch, and got a much better sounding stream. Kind of a crappy trade-off. Hopefully it's something that can be ironed out with a software update, and not an actual hardware limitation on the BT module in the G3. Like I said, my old HTC One M7 handled both without issue.

Herb.Grinda said:
Same thing here. Quality sounded like a low bit rate, compressed and distorted. Old M7 sounded great, so I knew it wasn't my head unit.
Read this thread and tried disconnecting my Gear Live watch, and got a much better sounding stream. Kind of a crappy trade-off. Hopefully it's something that can be ironed out with a software update, and not an actual hardware limitation on the BT module in the G3. Like I said, my old HTC One M7 handled both without issue.
Click to expand...
Click to collapse
My M8 had some weird BT audio issues at launch, but an update a few weeks later fixed it. Hopefully this will be the case with the G3. Is there any easy way to re-pair an Android Wear watch? When I unpair it on my G3, I end up having to fully reset the watch to put it back into pairing mode.

Same Issue
Did you find a fix?
Im having the same issue with my LG G3. I have a 2009 Acura TSX. Verizon told me today that my phone is not compatible with my car because my car's bluetooth is out of date. I am skeptical because it works fine just sounds crappy.
Anyone else having issues? Im going to investigate further. If other peoples Verizon G3 does not have this issue, then Ill know it was lies.

Viper4Android makes a nice improvement in the quality once you get it tweaked properly. Made a dramatic difference in my car and over my BT headphones.

I have a 2010 TSX and it works perfectly with my g3 (D851). Sounds great

Does your tsx have the navigation package? What about your phone is it Verizon ?
I'm going to call Verizon again. Really bugs me. Love the phone other than this.

I've paired with my Car and a Sony Shake stereo. Both sound great, especially the Sony.

I am having the same low quality issue with the BT audio on the G3. I was using the M7 and it sounded great. I tethered the M7 off the G3 and used the M7 BT through the car stereo just to make sure I was not imagining things. There is a huge improvement in audio quality when using the M7 BT as opposed to G3 BT.

[Q] Jaybird Bluebuds X problems on Galaxy S6?

Anyone having any Bluetooth issues with the S6? In particular, with the Jaybird Bluebud X earbuds? I emailed Jaybird support to see if they are aware of any issues. Based on my research, I cant tell for sure if there is a known issue or not.
Basically, heres whats happening. This is the first time Im using a Bluetooth headset but pretty confident this isnt a settings issue.
Bluetooth pairs fine. But if my phone is not within a foot or two, or not in direct line-of-sight of the earbuds, the sound cuts in and out, or totally out. So if I put the phone in my pocket, I lose sound. If I hold the phone behind my back, I lose sound. Bluetooth stays connected, but the sound goes out abruptly. It doesnt get distorted or faint, it just cuts out. If I bring the phone back in line-of-sight, or close to the phone it works great. But it kind of defeats the purpose. I had to hold the phone at my chest on my walk to work this morning in order for it to work right. If I cover the top half of the phone, it goes out (eerily similar to the old iPhone issue with the antenna, if you touch the frame a certain way it seems to go out). But sometimes depending how I touch the controller-side earbud, it goes out. Its as if anything that blocks the line-of-sight or sensors on the phone/earbud, it blocks sound. I tested this in Safe Mode as well and the problem is still there.
For whats its worth, I have a Jambox at home and the S6 connects fine with it, no matter where I am in the apartment or how Im holding the phone. So I really doubt this is a problem with the phone but who knows. I have my old S4 on KitKat at home that I will test with tonight as well.

Some new information after some testing at the office this morning.
Tried the earbuds with a Galaxy Note 4, and iPhone 4S, and the same problem is happening. So thankfully it doesnt look like an issue with the S6. I'll be sending these earbuds back for a new pair and report. If problems continue, obviously I'll be trying another kind of earbuds.

Stopped and picked up the Plantronics Backbeat Go 2. So far, these are working perfectly though they may not be quite as loud. But its good to know it doesnt appear to be a problem with the phone. Must be some kind of compatibility issue with the Bluebuds. I have a replacement set of Bluebuds on the way so Ill report back if they work any better than the first pair.

My bluebud x does the same. Walked over a foot away and the music stops. Walk back closer to the phone music comes back on.

Received my replacement Bluebuds and the same problem occurs. So there must be some kind of compatibility issue.
Jaybird says they are unaware of a known issue but I find that hard to believe.
So Ill be using the Plantronics for now since they seem to work fine.

Samsung S6 issues
I recently purchased the JayBird BlueBud X and literally had the same issue. It connected and paired perfectly fine, but it only lasted for about 10 seconds before the sound went away. You could press any button on the BlueBuds and it would start up again for a few seconds and the sound would go away again. It paired perfectly with my sister's Samsung Galaxy S4 and my friend's iPhone 5. I called their technical support and they suggested, I send it in and get a replacement. I wasn't having any of that BS. I just returned them. Sadly, they were the most comfortable earbuds, I have ever worn. There is some compatibility issues that need looking into.
ryan2202 said:
Anyone having any Bluetooth issues with the S6? In particular, with the Jaybird Bluebud X earbuds? I emailed Jaybird support to see if they are aware of any issues. Based on my research, I cant tell for sure if there is a known issue or not.
Basically, heres whats happening. This is the first time Im using a Bluetooth headset but pretty confident this isnt a settings issue.
Bluetooth pairs fine. But if my phone is not within a foot or two, or not in direct line-of-sight of the earbuds, the sound cuts in and out, or totally out. So if I put the phone in my pocket, I lose sound. If I hold the phone behind my back, I lose sound. Bluetooth stays connected, but the sound goes out abruptly. It doesnt get distorted or faint, it just cuts out. If I bring the phone back in line-of-sight, or close to the phone it works great. But it kind of defeats the purpose. I had to hold the phone at my chest on my walk to work this morning in order for it to work right. If I cover the top half of the phone, it goes out (eerily similar to the old iPhone issue with the antenna, if you touch the frame a certain way it seems to go out). But sometimes depending how I touch the controller-side earbud, it goes out. Its as if anything that blocks the line-of-sight or sensors on the phone/earbud, it blocks sound. I tested this in Safe Mode as well and the problem is still there.
For whats its worth, I have a Jambox at home and the S6 connects fine with it, no matter where I am in the apartment or how Im holding the phone. So I really doubt this is a problem with the phone but who knows. I have my old S4 on KitKat at home that I will test with tonight as well.
Click to expand...
Click to collapse

The same thing happens with my LG Tones, the antenna seems to be in the left side on them and having to go through my body to the phone in my pocket is just too much. It's been an issue with both phones I've used it with, the S6 and the S4 before it. Bluetooth in low power devices just seems to have to be super weak.

Has anyone found a fix for this problem as yet? I have the same issue with my bluebuds when I am at the gym as well.

You don't know how much effort I put into figuring out it was the phone and not the bluebudsx. Ended up returning and getting G new headphones 3 times, before sending in my phone to be replaced. Figured out that the new phone was still dropping the connection too, so it had to be the phone and not the headphones. It really sucks because I run twice daily, and Bluetooth made things so much easier. It looks like just bad hardware from Samsung, so there won't be a fix coming. Just gonna have to used wired headsets again...
Oh and for the record, I'm not having issues with distance causing drops. The drops occur randomly after usage, anywhere from 5 minutes to 6p minutes into my run. So everyday is a new day when I go running, since im always worrying about when my music will cut out and mess up my rhythm. Tested bluebudsx with my N5, Note 4, and EVO LTE. None cut out randomly during runs. So I came to the conclusion it has to be bad hardware on the S6.

glad I saw this, I was considering these for jogging/exercising, I'm presently using a Samsung HS3000 with a pair of Beats UR Beats, guess I'll stick with that combo
sent from my S6 using tapatalk

I have the LG tone pros and same thing happens to me. I also have a pair of Plantronics Backbeat fits and it also does the same. The phone has poor Bluetooth as well as antenna. My signal sucks most of the time
Sent from my SM-G925P using XDA Free mobile app

No issues here and i use them all the time at the gym. Always go drink some water and leaving my phone behind without a hitch. Galaxy S6 W8 Variant with XtreStoLite 1.4a (5.0.2)

Xtrestolite is a Rom for S6, right? That makes me think that it maybe a software issue with the phone not a hardware issue.

I'm wondering if it has to do with 5.0. 2 Android. Has anyone flashed the new 5. 1.1 release? If it is software that's causing issues, maybe something was changed between versions. I would test it myself but I need to stay on 5.0.2 for personal reasons.

numel007 said:
I'm wondering if it has to do with 5.0. 2 Android. Has anyone flashed the new 5. 1.1 release? If it is software that's causing issues, maybe something was changed between versions. I would test it myself but I need to stay on 5.0.2 for personal reasons.
Click to expand...
Click to collapse
Just got my jaybirds and my S6 (G925T) is running 5.1.1 and is having the same issue. Music will play for 30sec-1min but then it cuts out. The bluebuds x work fine on my Nexus 7 which is also running 5.1.1
---------- Post added at 03:11 PM ---------- Previous post was at 02:40 PM ----------
It seems like I was able to fix the issue for my S6. I enabled Bluetooth HCI snoop log in the Developer options and then copied the file (btsnoop_hci.log) to my computer and found in Wireshark that my Logitech bluetooth adapter was showing up a lot even though it was not paired to my phone. I disconnected the adapter and found that I can play music without the dropped audio. I'd recommend everyone to take a look at their logs and see if there is any weird traffic from other bluetooth devices. It's somewhat disconcerting that a device not even paired to my phone could cause problems with the headphones.

icj217 said:
[/COLOR]It seems like I was able to fix the issue for my S6. I enabled Bluetooth HCI snoop log in the Developer options and then copied the file (btsnoop_hci.log) to my computer and found in Wireshark that my Logitech bluetooth adapter was showing up a lot even though it was not paired to my phone. I disconnected the adapter and found that I can play music without the dropped audio. I'd recommend everyone to take a look at their logs and see if there is any weird traffic from other bluetooth devices. It's somewhat disconcerting that a device not even paired to my phone could cause problems with the headphones.
Click to expand...
Click to collapse
Interesting. I'll try that, but I'm thinking I have a different problem since I can be walking around or running outside and connections will still drop randomly.

I am having the same issue on Samsung Galaxy S4 and Samsung Galaxy S6 Edge +. Soooo annoying. The only pattern that I was able to figure out is that sound will cut out every time there is a Bluetooth interference. Even when there are no other Bluetooth devices within miles. When ever you have any other apps running in the background that try to connect to Bluetooth devices sound will cut out. For example when u have some fitness tracking app trying to connect to a Bluetooth device that is not with you. It seems that there are few different ways that your sound cuts out and all has to do with Bluetooth interference or searching. It would be awesome if someone has a solution.

Samsung GS6 and Jaybird Bluebuds X connecting
Hello all,
I was having the same issue with my Samsung GS6 ATT running 5.1.1.
I would put the phone in my pocket or walk a few feet away and the signal would drop out (skip).
Reading all the posts on here stating it wasn't the buds I tried the one thing that possibly on mine can cause the bad signal.
I removed my case! (OBLIQ case)
Since doing that I can walk 30 ft away without being in line of sight of my phone with no drops.

I'm having no issues during training, with my new pair of Jaybird Bluebuds X and my Galaxy S6 running Stock 5.1.1. BTW I'm using a Ringle SLIM case on my S6.
It's there any way to show battery percentage on an Android Phone? . This is possible on IOS.

Excellent troubleshooting, icj217 - I experienced this same issue to where the audio would drop between every 5-8 mins on my GS6 using the Bluebuds X (regardless of distance). I've cleared all the paired devices (including the Bluebuds X) on my GS6 and re-paired the headphones and they seem to be working fine now. I'm wondering what's going to happen once I re-pair all my other bluetooth devices. If I inherit the problem again, this will be just another reason to dump the GS6 and go back to my Nexus 5.
icj217 said:
Just got my jaybirds and my S6 (G925T) is running 5.1.1 and is having the same issue. Music will play for 30sec-1min but then it cuts out. The bluebuds x work fine on my Nexus 7 which is also running 5.1.1
---------- Post added at 03:11 PM ---------- Previous post was at 02:40 PM ----------
It seems like I was able to fix the issue for my S6. I enabled Bluetooth HCI snoop log in the Developer options and then copied the file (btsnoop_hci.log) to my computer and found in Wireshark that my Logitech bluetooth adapter was showing up a lot even though it was not paired to my phone. I disconnected the adapter and found that I can play music without the dropped audio. I'd recommend everyone to take a look at their logs and see if there is any weird traffic from other bluetooth devices. It's somewhat disconcerting that a device not even paired to my phone could cause problems with the headphones.
Click to expand...
Click to collapse

Bluetooth randomly cutting

So my Bluetooth randomly cuts audio and starts stuttering... Any ideas? I'm full stock...
Sent from my Pixel XL using Tapatalk

on what kind of device, and what version of BT does that device support?

It happens to me too, but only with cheap devices listening to music, it does not happen when talking.

Happens on my Echo & 2014 Audi A4. People say disabling wifi will fix it. 7.1.2 looks like it IMPROVES it but doesn't RESOLVE it.
I say returning the phone and buying an iPhone will fix it...because both my Echo and my Audi worked fine with my iPhones.

It happens with my Sony headphones mdr-x950...
They are pretty good I guess...
Sent from my Pixel XL using Tapatalk

Android bluetooth has always been a bit lame.

TonikJDK said:
Android bluetooth has always been a bit lame.
Click to expand...
Click to collapse
In the current day and age where everyone has bluetooth headsets...how do they get away with this?

3.5mm headphone jack issues

Hello I have a US TA-1045 version of the Nokia 6.1 that I am returning for a replacement. The reason is that my sound will cut out every single time I am using headphones through the 3.5mm plug. The only thing I can do to remedy the problem is removing the headphones and plugging them back in and resuming playback.
Has anybody had this problem? I am really hoping my replacement does not have this same issue.

I have this same issue with my Nokia 6.1 . Let me know how it goes.
Seems the plug is fussy

Two questions:
1. Have you tried a different pair of headphones?
2. Do you have a case on the phone?
If you are using inexpensive headphones the impedance could be less than expected and might cause a problem.
Some cases may not let the headphone plug seat completely in the jack.

This happens to me with the headphones that came with the phone, my other earbuds, and another aux cable.
Haven't had issues with these in other devices

BoloMKXXVIII said:
Two questions:
1. Have you tried a different pair of headphones?
2. Do you have a case on the phone?
If you are using inexpensive headphones the impedance could be less than expected and might cause a problem.
Some cases may not let the headphone plug seat completely in the jack.
Click to expand...
Click to collapse
I havnt used other headphones yet. But I dont have 'any' issues when I use the same headphones on several other devices. I do use a case but its small and I dont think it impedes with plug. I can try with the case off but Im sure it wont help. The way the sound goes out is not like it goes in and out. It just cuts out completely and the music keeps playing. Not through the headphones or the speaker, just nothing.
Anyways my replacement does the exact same thing. Im looking at hopefully getting a different phone.

Hedied4me said:
I havnt used other headphones yet. But I dont have 'any' issues when I use the same headphones on several other devices. I do use a case but its small and I dont think it impedes with plug. I can try with the case off but Im sure it wont help. The way the sound goes out is not like it goes in and out. It just cuts out completely and the music keeps playing. Not through the headphones or the speaker, just nothing.
Anyways my replacement does the exact same thing. Im looking at hopefully getting a different phone.
Click to expand...
Click to collapse
It's Android not the phone from my experience, get a USB C adapter. Alternatively try turning off automatic USB audio routing in developer settings. (Didn't work for me on Oreo but apparently it used to work great in Nougat)This will probably be a slow bug fix as the 3.5 mm jack is dying out. I borrowed someone's pixel 2 xl adapter and it worked great so I ordered one along those lines in standards with reviews backing it up on Amazon.

Loakidog said:
It's Android not the phone from my experience, get a USB C adapter. Alternatively try turning off automatic USB audio routing in developer settings. (Didn't work for me on Oreo but apparently it used to work great in Nougat)This will probably be a slow bug fix as the 3.5 mm jack is dying out. I borrowed someone's pixel 2 xl adapter and it worked great so I ordered one along those lines in standards with reviews backing it up on Amazon.
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After a little digging apparently it's a Spotify issue, not the phone which I'll keep after all. Mind showing me which adapter you got?

Hedied4me said:
After a little digging apparently it's a Spotify issue, not the phone which I'll keep after all. Mind showing me which adapter you got?
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Click to collapse
Here is the link
Pixel 2 Headphone Adapter, Masfee USB Type C to 3.5mm Headphone Jack Aux Audio Adapter for Pixel 2/XL Moto Z HTC U11 https://www.amazon.com/dp/B07DBKVWY2/ref=cm_sw_r_cp_apa_3qbrBb40A8KSB
It happens with Play Music too but admittedly much less frequently. I literally wear my ear buds all day listening to music maybe I should try Pandora or something. Have you switched to any music apps that seem to work better? Which one or ones if so? My adapter won't be here till tomorrow but I'll give a full report if you would like me to.

Loakidog said:
Here is the link
Pixel 2 Headphone Adapter, Masfee USB Type C to 3.5mm Headphone Jack Aux Audio Adapter for Pixel 2/XL Moto Z HTC U11 https://www.amazon.com/dp/B07DBKVWY2/ref=cm_sw_r_cp_apa_3qbrBb40A8KSB
It happens with Play Music too but admittedly much less frequently. I literally wear my ear buds all day listening to music maybe I should try Pandora or something. Have you switched to any music apps that seem to work better? Which one or ones if so? My adapter won't be here till tomorrow but I'll give a full report if you would like me to.
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Click to collapse
No, I've only used Spotify so far. But the music cuts out so much I've cut down using it a lot. I would appreciate knowing how the adapter works though. I wouldn't want to buy one unless I knew for sure as I have limited income. Thanks

Hedied4me said:
No, I've only used Spotify so far. But the music cuts out so much I've cut down using it a lot. I would appreciate knowing how the adapter works though. I wouldn't want to buy one unless I knew for sure as I have limited income. Thanks
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Click to collapse
Will do!

Loakidog said:
Here is the link
Pixel 2 Headphone Adapter, Masfee USB Type C to 3.5mm Headphone Jack Aux Audio Adapter for Pixel 2/XL Moto Z HTC U11 https://www.amazon.com/dp/B07DBKVWY2/ref=cm_sw_r_cp_apa_3qbrBb40A8KSB
It happens with Play Music too but admittedly much less frequently. I literally wear my ear buds all day listening to music maybe I should try Pandora or something. Have you switched to any music apps that seem to work better? Which one or ones if so? My adapter won't be here till tomorrow but I'll give a full report if you would like me to.
Click to expand...
Click to collapse
I used Pandora (paid version) regularly with my Nokia 6.1 (TA-1068), Oreo 8.1.
I have never had a problem using headphones. YMMV.

Does anyone have a link to the spotify / google play issue?
This issue is super annoying - especially because I usually do a lot of dirty work with my phone in my pocket and when the audio cuts out, my hands are too dirty to touch the phone

prg318 said:
Does anyone have a link to the spotify / google play issue?
This issue is super annoying - especially because I usually do a lot of dirty work with my phone in my pocket and when the audio cuts out, my hands are too dirty to touch the phone
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Click to collapse
Link to what? Who knows if Nokia is even aware of the issue. It also happens with other music players unfortunately. I did see some mention of the problem on Nokia 6.1 official forums, but no mention of solutions. Still waiting to hear if a usb C adapter fixes the problem. But I doubt it as this seems to be a software issue.

Hedied4me said:
Link to what? Who knows if Nokia is even aware of the issue. It also happens with other music players unfortunately. I did see some mention of the problem on Nokia 6.1 official forums, but no mention of solutions. Still waiting to hear if a usb C adapter fixes the problem. But I doubt it as this seems to be a software issue.
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Someone in this thread mentioned earlier that this issue is related to Spotify and not necessarily the Nokia 6.1 . I could have misinterpreted
Wasn't sure if spotify had acknowledged this bug on their support area or not

Loakidog said:
Will do!
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So has the adapter helped?

Hedied4me said:
So has the adapter helped?
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Click to collapse
Sorry for not getting back to you. I only had it for a day and lost it but I do not recommend the adapter. It would randomly have loud static that I did not have with the pixel 2 xl adapter I borrowed. However I have been using the jack and it seems to cut out less frequently now. I am probably going to just use Bluetooth from now on.
---------- Post added at 02:59 PM ---------- Previous post was at 02:58 PM ----------
BoloMKXXVIII said:
I used Pandora (paid version) regularly with my Nokia 6.1 (TA-1068), Oreo 8.1.
I have never had a problem using headphones. YMMV.
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Ok thank you!

Ok I think I accidentally fixed the issue. It's caused by the setting option that allows you to raise your phone to your face and the screen comes on allowing you to see notifications. It's called "Lift to check your phone" option in settings. Turn this feature off. Haven't had the issue since.

prg318 said:
Does anyone have a link to the spotify / google play issue?
This issue is super annoying - especially because I usually do a lot of dirty work with my phone in my pocket and when the audio cuts out, my hands are too dirty to touch the phone
Click to expand...
Click to collapse
Look above.

Loakidog said:
Here is the link
Pixel 2 Headphone Adapter, Masfee USB Type C to 3.5mm Headphone Jack Aux Audio Adapter for Pixel 2/XL Moto Z HTC U11 https://www.amazon.com/dp/B07DBKVWY2/ref=cm_sw_r_cp_apa_3qbrBb40A8KSB
It happens with Play Music too but admittedly much less frequently. I literally wear my ear buds all day listening to music maybe I should try Pandora or something. Have you switched to any music apps that seem to work better? Which one or ones if so? My adapter won't be here till tomorrow but I'll give a full report if you would like me to.
Click to expand...
Click to collapse
Look at my post above.

Hedied4me said:
Ok I think I accidentally fixed the issue. It's caused by the setting option that allows you to raise your phone to your face and the screen comes on allowing you to see notifications. It's called "Lift to check your phone" option in settings. Turn this feature off. Haven't had the issue since.
Click to expand...
Click to collapse
Thanks - I just disabled "lift to check phone" and will see if i run into this problem again. That being said, I haven't noticed this problem since the July update but that may just be a coincidence and I have used heaphones less