Should I buy a google pixel XL? - Google Pixel XL Questions & Answers

Hi guys,
I am a Xiaomi fan for 2 years. I think about buying the upcoming Redmi note 5 pro but I just saw a guy selling a 32GB - Google Pixel XL with same price (without any accessories like adapter or cable). I think I should come here and ask for you guys opinion about this device. Should I choose this phone for next 2 years of usage?.
Thank you

tungthanh500 said:
Hi guys,
I am a Xiaomi fan for 2 years. I think about buying the upcoming Redmi note 5 pro but I just saw a guy selling a 32GB - Google Pixel XL with same price (without any accessories like adapter or cable). I think I should come here and ask for you guys opinion about this device. Should I choose this phone for next 2 years of usage?.
Thank you
Click to expand...
Click to collapse
It is all based on opinion. If you are the type that wants the latest version of Android especially as P is out in dev preview then I would suggest the Pixel XL.

I would say no. The phones have hardware problems and google doesn't give a crap unless you are within their warranty period. My phone went into a bootloop on its own just a month after the warranty went up and google could care less. They pond you off to a third party repair shop. I can't tell you the number of times I was on the phone and how disgusted I was with the entire situation. I wish I never bought this phone.

blitzkriegoutlaw said:
I would say no. The phones have hardware problems and google doesn't give a crap unless you are within their warranty period. My phone went into a bootloop on its own just a month after the warranty went up and google could care less. They pond you off to a third party repair shop. I can't tell you the number of times I was on the phone and how disgusted I was with the entire situation. I wish I never bought this phone.
Click to expand...
Click to collapse
Yeah, and mine is fine without any issues, like many, many others. Sorry that this guy has had a problem, but this kinda thing (suddenly crashing just out of warranty) as a random event is rare, and in that sense can happen to anything. Very few companies do anything out of warranty and push you the same direction. Be disgusted with the capitalist system instead, that's what really matters in these cases.
You've got to make your own mind up, OP, rather than wait for horror stories (above) or raving reviews. It's a decent phone if you keep the focus on the SW rather than HW, with the latter being unspectacular but solid despite being behind the curve. You can probably find better for around the same, but it depends what you want.
---------- Post added at 10:27 AM ---------- Previous post was at 09:38 AM ----------
blitzkriegoutlaw said:
I would say no. The phones have hardware problems and google doesn't give a crap unless you are within their warranty period. My phone went into a bootloop on its own just a month after the warranty went up and google could care less. They pond you off to a third party repair shop. I can't tell you the number of times I was on the phone and how disgusted I was with the entire situation. I wish I never bought this phone.
Click to expand...
Click to collapse
Yeah, and mine is fine without any issues, like many, many others. Sorry that this guy has had a problem, but this kinda thing (suddenly crashing just out of warranty) as a random event is rare, and in that sense can happen to anything. Very few companies do anything out of warranty and push you the same direction. Be disgusted with the capitalist system instead, that's what really matters in these cases.
You've got to make your own mind up, OP, rather than wait for horror stories (above) or raving reviews. It's a decent phone if you keep the focus on the SW rather than HW, with the latter being unspectacular but solid despite being behind the curve. You can probably find better for around the same, but it depends what you want.

kboya said:
Yeah, and mine is fine without any issues, like many, many others. Sorry that this guy has had a problem, but this kinda thing (suddenly crashing just out of warranty) as a random event is rare, and in that sense can happen to anything. Very few companies do anything out of warranty and push you the same direction. Be disgusted with the capitalist system instead, that's what really matters in these cases.
You've got to make your own mind up, OP, rather than wait for horror stories (above) or raving reviews. It's a decent phone if you keep the focus on the SW rather than HW, with the latter being unspectacular but solid despite being behind the curve. You can probably find better for around the same, but it depends what you want.
---------- Post added at 10:27 AM ---------- Previous post was at 09:38 AM ----------
Yeah, and mine is fine without any issues, like many, many others. Sorry that this guy has had a problem, but this kinda thing (suddenly crashing just out of warranty) as a random event is rare, and in that sense can happen to anything. Very few companies do anything out of warranty and push you the same direction. Be disgusted with the capitalist system instead, that's what really matters in these cases.
You've got to make your own mind up, OP, rather than wait for horror stories (above) or raving reviews. It's a decent phone if you keep the focus on the SW rather than HW, with the latter being unspectacular but solid despite being behind the curve. You can probably find better for around the same, but it depends what you want.
Click to expand...
Click to collapse
Isn't android just android. The software is the same and only the hardware and how long it last is what makes a difference. I bought a pixel phone because I thought it would be quality. Google charges a premium price compared to other vendors. Google extended the warranty on pixel 2 because they knew their phones have numerous hardware issues. Just know that your phone may be an expensive brick any time after the warranty period. Their phones are not reliable. If you do buy one make sure to unlock the bootloader immediately so you can fix issues that come along.
Sent from my [device_name] using XDA-Developers Legacy app

Google phones are maturing.. They just now got away from the generic plastic phones with crap hardware. Give them sometime to get it together.

blitzkriegoutlaw said:
Isn't android just android. The software is the same and only the hardware and how long it last is what makes a difference. I bought a pixel phone because I thought it would be quality. Google charges a premium price compared to other vendors. Google extended the warranty on pixel 2 because they knew their phones have numerous hardware issues. Just know that your phone may be an expensive brick any time after the warranty period. Their phones are not reliable. If you do buy one make sure to unlock the bootloader immediately so you can fix issues that come along.
Click to expand...
Click to collapse
No, android isn't just android (eg stock PXL android is different from aosp). My PXL is perfectly reliable as are most others, it's a pity that some people experience issues.
Everyone should do some research before buying a phone. Even a brief glance at reviews (including prerelease) tells you that the PXL is not the highest quality, most premium HW, but the SW is the standout (eg camera).

I say yes, best phone I ever had. Easy to fix a boot loop and easy to update. Great battery life. Easy to root with Magisk. If you come accross a good deal, buy it.

Related

Going to buy LG G4, Need some guidance.

I am going to buy LG G4. I have heard a lot about hardware failure of this phone. So, what is your opinion on this? Need your guidance,please.
Regards
My opinion would be to buy a G3 or Moto X Pure, if you're looking for something on the cheaper end. G4 is a mess.
If extra cash isn't an issue I'd say wait and check out the HTC 10 tomorrow. The Huawei Mate 8 looks sweet, too, if you can find one.
A lot of boot loop issues with early production models. It may not be the case with later production models, but these boot loop issues take 5-8 months to show. If you are buying brand new, make sure you have at least a 12 month warranty.
Sent from my LG-E980 using XDA Free mobile app
i would like to read on this matter of bootloops. so far i heard all 505xxxxx have bootloop.. and i will like to read more on this.. can anyone give me link to discussion of this matter.?
Guys, friend of mines has LG G4 but it's volume down when it's pressed it doesn't work, it gives him a recent apps instead. How he fix it ??
Sent from my ZTE Grand S II LTE using XDA-Developers mobile app
raptorddd said:
i would like to read on this matter of bootloops. so far i heard all 505xxxxx have bootloop.. and i will like to read more on this.. can anyone give me link to discussion of this matter.?
Click to expand...
Click to collapse
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Bootloop has been reported as far as 603.
510's for model US991 seem good. We have it, and haven't had ANY of the reported issues (bootloop nor others).
Sent from my Moto MAXX using XDA-Developers mobile app
I will buy Pure Now. As, I am buying from outside my country and I dont want to take any risk.
Thank You everyone for your kind and prompt replies.
Sammae7 said:
My opinion would be to buy a G3 or Moto X Pure, if you're looking for something on the cheaper end. G4 is a mess.
If extra cash isn't an issue I'd say wait and check out the HTC 10 tomorrow. The Huawei Mate 8 looks sweet, too, if you can find one.
Click to expand...
Click to collapse
What is your opinion on HTC One M9? Should I consider it?
DawarAzhar said:
What is your opinion on HTC One M9? Should I consider it?
Click to expand...
Click to collapse
I had am M9 for less than a week. It's a beautiful phone that functioned fine but it got hot fast. I had GPS on for maybe five minutes and the phone got hot enough for me to feel it on my leg through my jeans. Very warm. If you can handle that, it's a nice phone.
Sammae7 said:
My opinion would be to buy a G3 or Moto X Pure, if you're looking for something on the cheaper end. G4 is a mess.
If extra cash isn't an issue I'd say wait and check out the HTC 10 tomorrow. The Huawei Mate 8 looks sweet, too, if you can find one.
Click to expand...
Click to collapse
Sammae7 said:
I had am M9 for less than a week. It's a beautiful phone that functioned fine but it got hot fast. I had GPS on for maybe five minutes and the phone got hot enough for me to feel it on my leg through my jeans. Very warm. If you can handle that, it's a nice phone.
Click to expand...
Click to collapse
What about OP2?
I've never owned a of the OP devices, only because I could never get ahold of them.
Currently, I'm super excited about the HTC 10. It is sounding amazing. Can't wait for a few reviews.
DawarAzhar said:
I am going to buy LG G4. I have heard a lot about hardware failure of this phone. So, what is your opinion on this? Need your guidance,please.
Regards
Click to expand...
Click to collapse
If I may throw my hat in the ring, I have a G4 and am quite dissatisfied. I am getting a Nexus for my next phone and I suggest you take a good look at them as well.
G4 is a beautiful device it does as commands and is loyal. I bought mine recently and it looks elegant with brown leather. Yes it had hardware failure with 505 and i did get mine keeping that in mind. I own a 512 EU H model. Rooted. Works as a charm. Still optimus has its moments but
Thank god it isnt touchwiz. The camera is jewel and it paints magnificently on the patriot class 10 64gb i reserved for it. Other than that its your call.
Sent from my LG-H815 using Tapatalk
Another vote for the nexus 6p from me. A big amoled screen with front facing speaker running the latest android is a perfect combination. It may be expensive outside the US but if u already consider the m9, the 6p won't be much of a stretch in term of budget. No sdcard and removable battery are nexus' only downsides
Quickdraw996 said:
If I may throw my hat in the ring, I have a G4 and am quite dissatisfied. I am getting a Nexus for my next phone and I suggest you take a good look at them as well.
Click to expand...
Click to collapse
Any specific reason that you're dissatisfied with the G4?
Nexus are certainly nice phones though
Good Son 5 said:
Any specific reason that you're dissatisfied with the G4?
Nexus are certainly nice phones though
Click to expand...
Click to collapse
I was excited because I finally got a phone that wasn't trash and was expecting to get the ROMs and Kernels etc. that a flagship usually has and was lucky enough to get with lesser phones like the original LG Volt. I was quickly screwed by LG. A spectacular phone ruined by hardware problems and a locked bootloader. I won't have these problems with a Nexus, plus the price is better and it has support for GSM and CDMA networks. I can go to and from any carrier I choose while not having to wait 9 months for them to push OTAs or load my phone with trash. It is for all intents and purposes, my dream phone. The only thing missing is external storage, which may change with the next one. If you don't care about root and what not, buy a Samsung. The hardware and software are superb, unless you don't like TouchWiz of course. I don't mind OEM skins, so it doesn't bother me but some hate it. If you don't want a sammy, I would also recommend HTC flagships, they are praised by everyone I know who owns one.
---------- Post added at 01:51 AM ---------- Previous post was at 01:48 AM ----------
I guess it can be summed up as having too high of expectations.
Quickdraw996 said:
I was excited because I finally got a phone that wasn't trash and was expecting to get the ROMs and Kernels etc. that a flagship usually has and was lucky enough to get with lesser phones like the original LG Volt. I was quickly screwed by LG. A spectacular phone ruined by hardware problems and a locked bootloader. I won't have these problems with a Nexus, plus the price is better and it has support for GSM and CDMA networks. I can go to and from any carrier I choose while not having to wait 9 months for them to push OTAs or load my phone with trash. It is for all intents and purposes, my dream phone. The only thing missing is external storage, which may change with the next one. If you don't care about root and what not, buy a Samsung. The hardware and software are superb, unless you don't like TouchWiz of course. I don't mind OEM skins, so it doesn't bother me but some hate it. If you don't want a sammy, I would also recommend HTC flagships, they are praised by everyone I know who owns one.
---------- Post added at 01:51 AM ---------- Previous post was at 01:48 AM ----------
I guess it can be summed up as having too high of expectations.
Click to expand...
Click to collapse
Expectations can really be everything. If having complete control over the phone is the top priority, getting a Nexus is the obvious solution. Especially if you want other features like GSM/CDMA compatibility. And the quick updates are great of course.
I suppose I have the benefit of lower expectations - well, mainly in regards to the lack of an unlocked bootloader and the potential for bootloop issues (or the need for a warranty). For me, expandable storage is a must. As is having a great camera (and all the phones mentioned seemingly do). I also like the replaceable battery - as it has the potential to add long-term life to the phone. OEM skins aren't the worst thing, though TouchWiz isn't my favorite. Obviously, I would love complete control of the phone, or at least the ability to completely remove and bloatware I don't want, but most of the time I am happy enough using a launcher like Nova.
The Nexus is a little big for me as well. I'm coming from a 5" screen, so even the 5.5" on the G4 is a little big - and likely would be too big if not for the relatively small size of the phone otherwise. When I was at Best Buy recently, the S7 was definitely the best device to hold in my hand. Looks great, works great, but cost too much for me right now. Also, while this may not be a factor for everyone, the Gear VR did not meet my expectations - and certainly gave me concerns about impact on my eyes and/or brain, as well as doubtful how long the battery would last using it
In the end, ordering a G4 (with a US warranty) + case, screen protector and tax was less than $350. Sure, I won't be able to root it (at least right now), and I will always be cautious about the bootloop occurring, but that seems like a great deal for less than half the price of the S7, and $200+ less than a Nexus.
Good Son 5 said:
Expectations can really be everything. If having complete control over the phone is the top priority, getting a Nexus is the obvious solution. Especially if you want other features like GSM/CDMA compatibility. And the quick updates are great of course.
I suppose I have the benefit of lower expectations - well, mainly in regards to the lack of an unlocked bootloader and the potential for bootloop issues (or the need for a warranty). For me, expandable storage is a must. As is having a great camera (and all the phones mentioned seemingly do). I also like the replaceable battery - as it has the potential to add long-term life to the phone. OEM skins aren't the worst thing, though TouchWiz isn't my favorite. Obviously, I would love complete control of the phone, or at least the ability to completely remove and bloatware I don't want, but most of the time I am happy enough using a launcher like Nova.
The Nexus is a little big for me as well. I'm coming from a 5" screen, so even the 5.5" on the G4 is a little big - and likely would be too big if not for the relatively small size of the phone otherwise. When I was at Best Buy recently, the S7 was definitely the best device to hold in my hand. Looks great, works great, but cost too much for me right now. Also, while this may not be a factor for everyone, the Gear VR did not meet my expectations - and certainly gave me concerns about impact on my eyes and/or brain, as well as doubtful how long the battery would last using it
In the end, ordering a G4 (with a US warranty) + case, screen protector and tax was less than $350. Sure, I won't be able to root it (at least right now), and I will always be cautious about the bootloop occurring, but that seems like a great deal for less than half the price of the S7, and $200+ less than a Nexus.
Click to expand...
Click to collapse
Good luck. I hope you like it.

Some questions on the Note 7 Recall Saga

Hi,
I am the owner of Note 7 (replaced to the Green battery) , I had no issue with the phone (both the initial one and the replaced one). It is actually the 'coolest' (temperature wise ) phone that I had.
Reading all the information that circulated in the past weeks related to this saga of the Note 7, some questions came to my mind:
- Isn’t it strange that, after the recall has been declared, no more Note 7 ‘exploded’???
- Do you really believe that everybody switched off the phone immediately and is calmly waiting to ship the phone back?
- How come no phone ‘exploded’ in any dealer’s warehouse?
- Don't know of any case of phone going in flames in Canada, Europe, Middle East (are these ones 'special' in any way?)???
- Of all the returned phones, even if the carriers had a lot of concerns, was any single case of a device which caught fire?
- How come Samsung is not able to replicate the conditions so one phone will blow, even if they assigned hundreds of engineers? Why don't they seek help from a specialized company/agency in order to determine the causes?
- Is it Samsung ready to scrap all the R&D invested in the design of the most feature rich phone on the market? Why aren't they taking the time (even few months) to make sure they get it right and come back with something aka Note 7s, just in time for the end of year season?
- Aren't all these 'better safe than sorry', 'don't take any risk', etc. a bit over inflated by the media? Is this the biggest risk we take daily in our lives?
Please try to comment on these concerns and try to raise other reasonable questions
You talk about second recall in the first question...and yes it's very strange.
Second: in a video it's showing a gap between glass and metal . Haw hard could it be to insert something small and make a hole into the battery....and make it burn?
Now comes my question: I haven't seen no one video with burning note to show a minute or two BEFORE ignition. Every video shows only after or while it't burning. I must say that samsung now could be in front of a great attack from others...
P.S. I still think that N7 IS the best phone money can buy at the moment and I was PRO for a second excange. Anyway I will buy Note 8 on preorder next year.
Sent from my SM-N930F using XDA-Developers mobile app
MariusB said:
Hi,
I am the owner of Note 7 (replaced to the Green battery) , I had no issue with the phone (both the initial one and the replaced one). It is actually the 'coolest' (temperature wise ) phone that I had.
Reading all the information that circulated in the past weeks related to this saga of the Note 7, some questions came to my mind:
- Isn’t it strange that, after the recall has been declared, no more Note 7 ‘exploded’???
- Do you really believe that everybody switched off the phone immediately and is calmly waiting to ship the phone back?
Click to expand...
Click to collapse
Which recall? The 2nd from Samsung or the 2nd from the CPSC? The CPSC says there have been 23 fires on the new phones. So obviously we're not hearing about all of them in the press.
- How come no phone ‘exploded’ in any dealer’s warehouse?
Click to expand...
Click to collapse
Because they are powered off.
- Don't know of any case of phone going in flames in Canada, Europe, Middle East (are these ones 'special' in any way?)???
Click to expand...
Click to collapse
Not sure if there has not been any cases, but there is some speculation it may be a difference in the processor.
- Of all the returned phones, even if the carriers had a lot of concerns, was any single case of a device which caught fire?
Click to expand...
Click to collapse
Again, they are powered off.
- How come Samsung is not able to replicate the conditions so one phone will blow, even if they assigned hundreds of engineers? Why don't they seek help from a specialized company/agency in order to determine the causes?
Click to expand...
Click to collapse
You are assuming they have not replicated it in a lab. Hard to say if that assumption is correct or not.
- Is it Samsung ready to scrap all the R&D invested in the design of the most feature rich phone on the market? Why aren't they taking the time (even few months) to make sure they get it right and come back with something aka Note 7s, just in time for the end of year season?
Click to expand...
Click to collapse
I'm sure most of us would love to see that happen.
- Aren't all these 'better safe than sorry', 'don't take any risk', etc. a bit over inflated by the media? Is this the biggest risk we take daily in our lives?
Click to expand...
Click to collapse
We get it, you like the phone and don't want to get rid of it. But this is an unnecessary risk. I guess if you live alone in a detached single family dwelling, the only risk you're taking is your own well being. But the phone is not going to be supported, and will likely be shut off in one way or another.
---------- Post added at 04:40 AM ---------- Previous post was at 04:34 AM ----------
calinormy said:
You talk about second recall in the first question...and yes it's very strange.
Second: in a video it's showing a gap between glass and metal . Haw hard could it be to insert something small and make a hole into the battery....and make it burn?
Now comes my question: I haven't seen no one video with burning note to show a minute or two BEFORE ignition. Every video shows only after or while it't burning. I must say that samsung now could be in front of a great attack from others...
Click to expand...
Click to collapse
A video before ignition? Do you have a video camera trained on your phone 24x7? Actually, that'd be kind of suspicious if someone were videoing their phone just prior to it melting.
Sorry, I'm not buying into any grand conspiracy theory on this one. Something was not designed right, and Samsung (and us Note lovers) are paying the price. Simple as that.
I think samsung should and will find the actual issue soon enough, don't think they'd move further without knowing for sure what happened. That said, chances are it'll still be too late for note7, unless, hopefully, they find out there was never an issue to begin with or if the solution is completely software and able to implement it in time.
Let's use the 'explosive' words more careful than the media. There was never an actual explosion (which denotes a violent reaction associated with a shock wave) unless I have missed such event.
This defect probability appears to be quite low. That would explain why Canadian or European market, much smaller, didn't account in burning reportings yet.
Finally, I was reading thru the note's manual the other day. It is clear that it's expected from the owner a decent amount of care in using the device as, for instance, it states, amongst other things, that one should not wear it in his back pocket or sit on it to avoid it catching fire.
Sent from my SM-N930W8 using Tapatalk
MariusB said:
Hi,
I am the owner of Note 7 (replaced to the Green battery) , I had no issue with the phone (both the initial one and the replaced one). It is actually the 'coolest' (temperature wise ) phone that I had.
Reading all the information that circulated in the past weeks related to this saga of the Note 7, some questions came to my mind:
- Isn’t it strange that, after the recall has been declared, no more Note 7 ‘exploded’???
- Do you really believe that everybody switched off the phone immediately and is calmly waiting to ship the phone back?
- How come no phone ‘exploded’ in any dealer’s warehouse?
- Don't know of any case of phone going in flames in Canada, Europe, Middle East (are these ones 'special' in any way?)???
- Of all the returned phones, even if the carriers had a lot of concerns, was any single case of a device which caught fire?
- How come Samsung is not able to replicate the conditions so one phone will blow, even if they assigned hundreds of engineers? Why don't they seek help from a specialized company/agency in order to determine the causes?
- Is it Samsung ready to scrap all the R&D invested in the design of the most feature rich phone on the market? Why aren't they taking the time (even few months) to make sure they get it right and come back with something aka Note 7s, just in time for the end of year season?
- Aren't all these 'better safe than sorry', 'don't take any risk', etc. a bit over inflated by the media? Is this the biggest risk we take daily in our lives?
Please try to comment on these concerns and try to raise other reasonable questions
Click to expand...
Click to collapse
If you want to keep the phone, go for it! You talk sense and you'd be absolutely annoyed at yourself if you listened to the majority of the blind leading the blind on here rather than your own intuition. Keep it! For now at least. Fools rush in. Don't be a fool.
its a dead story now, the media crapple fans have won. they have single handily destroyed the best phone ever created/produced. with apple falling and the public hoping to cash in. it was a perfect storm, a **** storm at that! i traded my safe note 7s in on monday, it was becoming obvious this was not going to go away. i hated to do it, and will be first in line next year for the note 8, or whatever it may be called
jejb said:
Which recall? The 2nd from Samsung or the 2nd from the CPSC? The CPSC says there have been 23 fires on the new phones. So obviously we're not hearing about all of them in the press.
Because they are powered off.
Not sure if there has not been any cases, but there is some speculation it may be a difference in the processor.
Again, they are powered off.
You are assuming they have not replicated it in a lab. Hard to say if that assumption is correct or not.
I'm sure most of us would love to see that happen.
We get it, you like the phone and don't want to get rid of it. But this is an unnecessary risk. I guess if you live alone in a detached single family dwelling, the only risk you're taking is your own well being. But the phone is not going to be supported, and will likely be shut off in one way or another.
---------- Post added at 04:40 AM ---------- Previous post was at 04:34 AM ----------
A video before ignition? Do you have a video camera trained on your phone 24x7? Actually, that'd be kind of suspicious if someone were videoing their phone just prior to it melting.
Sorry, I'm not buying into any grand conspiracy theory on this one. Something was not designed right, and Samsung (and us Note lovers) are paying the price. Simple as that.
Click to expand...
Click to collapse
Powering them down doesn't prevent them from catching fire.
I saw a video from surveilence camera. I think was the last one from two days ago inside someone's hause/ room. I can understand that no one is recording 24/24 but at least in this case I am wright.
I think, for all of us with trust in Note brand that we should open an worlwide petition to samsung and ask to continue Note line next year.
If someone could make that I'
jejb said:
Which recall? The 2nd from Samsung or the 2nd from the CPSC? The CPSC says there have been 23 fires on the new phones. So obviously we're not hearing about all of them in the press.
Because they are powered off.
Not sure if there has not been any cases, but there is some speculation it may be a difference in the processor.
Again, they are powered off.
You are assuming they have not replicated it in a lab. Hard to say if that assumption is correct or not.
I'm sure most of us would love to see that happen.
We get it, you like the phone and don't want to get rid of it. But this is an unnecessary risk. I guess if you live alone in a detached single family dwelling, the only risk you're taking is your own well being. But the phone is not going to be supported, and will likely be shut off in one way or another.
---------- Post added at 04:40 AM ---------- Previous post was at 04:34 AM ----------
A video before ignition? Do you have a video camera trained on your phone 24x7? Actually, that'd be kind of suspicious if someone were videoing their phone just prior to it melting.
Sorry, I'm not buying into any grand conspiracy theory on this one. Something was not designed right, and Samsung (and us Note lovers) are paying the price. Simple as that.
Click to expand...
Click to collapse
Sent from my SM-N930F using XDA-Developers mobile app
jejb said:
Which recall? The 2nd from Samsung or the 2nd from the CPSC? The CPSC says there have been 23 fires on the new phones. So obviously we're not hearing about all of them in the press.
Because they are powered off.
Not sure if there has not been any cases, but there is some speculation it may be a difference in the processor.
Again, they are powered off.
You are assuming they have not replicated it in a lab. Hard to say if that assumption is correct or not.
I'm sure most of us would love to see that happen.
We get it, you like the phone and don't want to get rid of it. But this is an unnecessary risk. I guess if you live alone in a detached single family dwelling, the only risk you're taking is your own well being. But the phone is not going to be supported, and will likely be shut off in one way or another.
---------- Post added at 04:40 AM ---------- Previous post was at 04:34 AM ----------
A video before ignition? Do you have a video camera trained on your phone 24x7? Actually, that'd be kind of suspicious if someone were videoing their phone just prior to it melting.
Sorry, I'm not buying into any grand conspiracy theory on this one. Something was not designed right, and Samsung (and us Note lovers) are paying the price. Simple as that.
Click to expand...
Click to collapse
If, being powered off and not charging is not making them to 'explode' (they all like the word explode, even if it is nothing like this...), why all the shipping companies are making such a big deal in not accepting to ship back the returns (powered off and in no way connected to chargers)?
How come, no unit which was on display in the showrooms, always connected to charging and handled by hundreds of people in all the possible ways, was not 'exploding'? This is real 'luck' for Samsung...
calinormy said:
I saw a video from surveilence camera. I think was the last one from two days ago inside someone's hause/ room. I can understand that no one is recording 24/24 but at least in this case I am wright.
I think, for all of us with trust in Note brand that we should open an worlwide petition to samsung and ask to continue Note line next year.
If someone could make that I'
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Here's the funny thing. the video from the surveillance camera...... YOU DONT SEE WHAT IS ACTUALLY IN THE WOMANS HAND.
azzicles said:
Powering them down doesn't prevent them from catching fire.
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Is there a case of one going up in smoke that was fully powered off? If so, I retract my comments, but would like a link to that information before doing so. The ones I've heard of were all powered on at the time.
23 cases reported to the cpsc since Sept 15. They are happening...it's just that not everyone instantly calls the verge.
Sent from my HTC6545LVW using Tapatalk
My guess is that those devices could have a faulty battery protection circuit that is attached straight to the battery(inside battery case). Those usually make the lithium batteries go boom when You mess with them. Although I tried shorting out this circuit once and all what happened was pretty much a discharged battery to 0% within a second and it wouldn't charge.
But. In case of those Note 7 explosions I think that this circuit gets waaay too hot and the electrolyte inside the battery is starting to boil and a chemical reaction goes off and BOOM!
Now time for the conspiracy theory with facts
Apple. That is the answer! Apple hired a group of people all around the USA to somehow burn their phones and to make sure that it will look like the battery exploded(hair dryer to the back of the phone?)
News say that most Note 7s are exploding in USA. And this way people would start hating Samsung because their phones aren't safe. And would buy iPhones! Well.. they failed. News report that most people after leaving Note 7 go for S7 Edge.
What do You guys think? Both about the realistic theory and the conspiracy theory?
https://www.change.org/p/samsung-sa...utm_source=share_petition&utm_medium=copylink
MariusB said:
https://www.change.org/p/samsung-sa...utm_source=share_petition&utm_medium=copylink
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Click to collapse
That's a very reasonable petition and I thought for a moment about signing it.
However, I decided not to, and I'll explain why: Clearly the Note 7 has some safety issues and although we might debate how much of a risk it is, the fact remains that too many have been catching fire and this should not be happening in a properly designed and manufactured device. That being the case, it is unavoidable that Samsung had to stop selling them, especially if it could not be 100% certain what the cause of the fires has been.
Under these circumstances, I think it is fantasy to imagine that Samsung is going to dedicate development resources onto a withdrawn phone with a VERY limited user base. Asking for Nougat is a complete waste of time: it simply is NOT going to happen, ever. Since we can expect ZERO updates, then whether we like it or not, the phone is effectively finished. You'd be mad to plan on keeping long term an expensive product that will get no security or other updates ever.
What I *would* petition for is for Samsung to release a Note 7 mk II at the soonest opportunity. The Note 7 mk II would be a Note 7, identical in every respect except for the overheating problem fixed. I'd switch to one of those in a heartbeat.
Unfortunately, I don't think Samsung are going to do that. I think they want to ditch the Note 7 entirely, because of the bad publicity. And I don't think we will see a new S-pen Samsung untll fall 2017, and it won't be called a Note. I think this is a shame.

Recall IMEI Block, How Low Will They Go?

Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!
lorenzobjuarez said:
Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!
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Click to collapse
Yes it is i can confirm from a manger friend who works at verizon
Expect this in the coming months
I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.
eelton said:
I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.
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they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
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By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.
The Phone Company said:
By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.
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Click to collapse
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
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Again it's a VOLUNTARY recall. Read for yourself is in the first line and was updated today 10/13/16
http://www.samsung.com/us/note7recall/?cid=ppc-
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
Belimawr said:
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.
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Click to collapse
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
I feel kind of sad
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.
The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
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Click to collapse
But yet you have a smart device.... Way to be a free thinker.
The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
Click to expand...
Click to collapse
yet you are posting on a site that also covered the news that the phones should be turned off and returned, that is why I said other media as well as they have sent the info out in that many ways unless you are living under a rock you will have seen it.
@Novarider they have to put that as they can't force people to give up the phone, but basically by the way they have worked it if you hang onto the phone should it fail or have problems it comes back to you, should it break down the road it's discontinued so you have no option to get it fixed or replaced, the same as after the instruction the phone companies and other companies have the right to ban the phones use over safety concerns, so while they say voluntary basically you are taking all responsibility for the device.
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
Aethera said:
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.
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Click to collapse
the problem is with the new ones there is too much fear from people so it was easier to just kill the device.
Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).
Rado_vr6 said:
But yet you have a smart device.... Way to be a free thinker.
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You got me there!
Although I did sell my Gear VR on eBay as I wholeheartedly do NOT consent to "virtual" reality. ACTUAL reality for me all day long please!
Mwyann said:
Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).
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you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.
They would not call it a voluntary recall then torn around and blacklist the imei of the devices. Blacklisting them would make it not voluntary
Belimawr said:
you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.
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On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.
Mwyann said:
On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.
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Click to collapse
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.
Belimawr said:
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.
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What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
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The word you're looking for is "fraud"
They're shipped back and forth with tracking, are they not? How would you show it has been stolen?
Also, they wont be suing you, that's something an insurance agency will do.
Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
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they will ask for a crime report, meaning you would also need to make a false report to the police, or the insurance firm who is likely recovering the devices will come after you for it down the road.

Phantom Phone...

If you already gave your Note 7 back for a refund but for some reason are still reading these Forums, say "HAY!"...
So much termoil in here I'm just watching it crash and burn.... *cough*
Loved my N7.. Got S7E.. For now.
Sent from my SM-G935P using Tapatalk
Itchiee said:
So much termoil in here I'm just watching it crash and burn.... *cough*
Loved my N7.. Got S7E.. For now.
Sent from my SM-G935P using Tapatalk
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Same here. Got the S7 Edge on Tmobile Jump on Demand. If the 8 comes out and impresses us enough I may go to that in the spring/summer. Missing the Note. But the S7 edge is certainly holding its own
Sent from my SM-G935T using Tapatalk
I wonder if any devs are planning to keep their unit?
At this point it's more a study in human psychology than a device forum. You have venting posts from those that are pissed about what they endured, genuine hardship stories from those that bought third party that are orphans, and those in denial rationalizing away the incident and bolstering each others reasoning for keeping the phone. You normally have to pay for theatre this good.
I have a replaced note 7, I will wait the s8 launch, here my carrier will honor the 1 year warranty period, and, for that period, the exchange as well, so, in the meantime, I will enjoy my note 7, and, if I decide within the warranty period, will get a full refund, it is win-win situation!
winol said:
my carrier will honor the 1 year warranty period
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No one, at least no authorized dealer, is going to repair a Note7 under warranty or for cash. If something happens to it and if whatever that something is falls under warranty you'll be give the option of exchanging the phone for something else. To repair a recalled phone and put it back in the owner's hands is irresponsible and leaves whoever did it liable should the phone have an incident.
Hey
Sent from my ZTE A2017U using XDA-Developers mobile app
BarryH_GEG said:
At this point it's more a study in human psychology than a device forum. You have venting posts from those that are pissed about what they endured, genuine hardship stories from those that bought third party that are orphans, and those in denial rationalizing away the incident and bolstering each others reasoning for keeping the phone. You normally have to pay for theatre this good.
Click to expand...
Click to collapse
Don't forget, you also have the morally superior and socially responsible people who know far better than anyone else, who are happily and vigorously spewing toxic file hate towards anyone who's still using the phone and even remotely contemplates the idea of keeping it, or even keeping it for a short period of time until they can figure out what phone to replace it with.
---------- Post added at 04:11 PM ---------- Previous post was at 04:07 PM ----------
BarryH_GEG said:
No one, at least no authorized dealer, is going to repair a Note7 under warranty or for cash. If something happens to it and if whatever that something is falls under warranty you'll be give the option of exchanging the phone for something else. To repair a recalled phone and put it back in the owner's hands is irresponsible and leaves whoever did it liable should the phone have an incident.
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Click to collapse
It may even be illegal to do that in Canada. Possibly illegal in the USA too.
I know in Canada, you can't give or sell a recalled product to anyone (unless they are involved in the recall and you are giving it to them to give your device back under that recall). I kind of wonder if a business would be liable under the consumer protection and safety act if they repaired a recalled product and gave it back. I assume they would, because they knowingly gave someone (a customer, no less), a recalled and "dangerous" product.
asaqwert said:
Don't forget, you also have the morally superior and socially responsible people who know far better than anyone else, who are happily and vigorously spewing toxic file hate towards anyone who's still using the phone and even remotely contemplates the idea of keeping it, or even keeping it for a short period of time until they can figure out what phone to replace it with.
---------- Post added at 04:11 PM ---------- Previous post was at 04:07 PM ----------
It may even be illegal to do that in Canada. Possibly illegal in the USA too.
I know in Canada, you can't give or sell a recalled product to anyone (unless they are involved in the recall and you are giving it to them to give your device back under that recall). I kind of wonder if a business would be liable under the consumer protection and safety act if they repaired a recalled product and gave it back. I assume they would, because they knowingly gave someone (a customer, no less), a recalled and "dangerous" product.
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Yeah seems like many are scoffing at people still using the device until they can replace it which is amusing ....and I can do even better than that .I returned and got a refund for my first one, then quickly realized i made a mistake getting rid of it so got another one lol.
Simple fact is there is not currently anything on the market which can replace it at least for me.
And anyone who has a problem with that, tell someone who cares what you think because I dont
Illegal or not they can still be bought and be repaired.... if parts are available which admittedly would likely be an issue.
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
Yeah seems like many are scoffing at people still using the device until they can replace it which is amusing ....and I can do even better than that .I returned and got a refund for my first one, tjen quickly alized i made a mistake getting rid of it so got another one lol.
Simple fact is there is not currently anything on the market which can replace it at least for me.
And anyone who has a problem with that, tell someone who cares what you think because I dont
Illegal or not they can still be bought and be repaired.... if parts are available which admittedly would likely be an issue.
Sent from my SM-N930W8 using Tapatalk 2
Click to expand...
Click to collapse
*GASP*
You must be morally bankrupt! Where is your sense of social responsibility and justice?
Think of the children!
If it only saves one life, it's worth it!
Who even NEEDS a phone like the Note 7 anyways? I mean, really, phones like that have no place in a civilized society.
Hey! Waiting for Samsung to ship me the "explosion proof box" to ship my phone back to Samsung.
sent from my mobile device
I just arranged an appointment to have my Note 7 returned on 3 November.
I am still sticking around because I am waiting for a report from Samsung, explaining what caused the batteries to combust.
Hey! And I'm with the other guy, this is better then any movie out right now. There is great drama on this forum. We have elation, sorrow, revenge, love, hate, and everything between.
I hate you all. I love you. It's outrageous. It's fantastic.
Sent from my ZTE A2017U using XDA-Developers mobile app
my phone went back and I've moved on, but still watch this just to see when the problem is actually stated and to see if the people sticking with the phone blow up.
Capzlawk said:
Hey! And I'm with the other guy, this is better then any movie out right now. There is great drama on this forum. We have elation, sorrow, revenge, love, hate, and everything between.
Click to expand...
Click to collapse
Yeah kind of like how married people are after 10 15 20 years
Sent from my SM-G935T using Tapatalk

General Google is sending REFURBISHED replacements

Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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Click to collapse
I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
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Click to collapse
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.

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