Push SMS, Calls and Email not working... - Google Pixel 2 XL Questions & Answers

Noob to the board, but not to Android or Tech. Since the March 2018 update, my P2XL no longer pushes SMS, Calls or Emails to my Wear24 Android watch.
I have done factory resets on both devices, I have tried Verizon Message+ and Android Messages. All other messages seem to come through.
At my wit's end here... any ideas?

Maybe it's the SIM card? I've not had an issue like this, but since you are not receiving calls, it could be the SIM.

sunNsnow said:
Maybe it's the SIM card? I've not had an issue like this, but since you are not receiving calls, it could be the SIM.
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Just spent an hour on the phone with Verizon support, Tier 2 Support and no one knows what is causing it. They are sending it up to Tier 3 support....

Have you tried repairing the watch with the Android Wear app? Also, check that notification access is still granted for it. Maybe it flipped off during the update.

benhaube1 said:
Have you tried repairing the watch with the Android Wear app? Also, check that notification access is still granted for it. Maybe it flipped off during the update.
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Checked all that. Was the first thing I did. I think this is an issue with Verizon's network. The SMS are going to the phone, but not the watch... so it must be something on their end that is blocking it.

Related

VS985 LG G3 SMS issues

I got my G3 today and everything seemed to work fine until I realized none of my texts were going through. Whether I use Verizon's junk Messages+, the stock sms app, or hangouts, none of my texts go through. However, phone calls work, and I even received a service text from Verizon. Any ideas? Same deal on both Dalvik and ART.
jamsoolee said:
I got my G3 today and everything seemed to work fine until I realized none of my texts were going through. Whether I use Verizon's junk Messages+, the stock sms app, or hangouts, none of my texts go through. However, phone calls work, and I even received a service text from Verizon. Any ideas? Same deal on both Dalvik and ART.
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Click to collapse
Double check your APN settings and/or give big red a ring. Possibly more of a network issue than a device issue.
radicalisto said:
Double check your APN settings and/or give big red a ring. Possibly more of a network issue than a device issue.
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Ended up working just fine about an hour later after activation. So I think you're right... Just had to wait it figure itself out.
Had the Same Problem
After installing my SIM and calling Verizon to initialize the phone number it took a good while for the SMS to start working. I was getting concerned and it eventually started working on its own. So, if you have a new Verizon phone you may need to wait a while after initializing for the SMS to start working. I think it was about half an hour for me, but I was messing with a lot of stuff with the phone so I may have a bad perception of how long it took.

Imessage issues. Still!

Aplple just won't let me go. I recently switched back to Android (Should have never left!!!) and I'm still not recieving messages from iphones. This is mainly in the group messages. It's weird, because sometimes I do and other times I don't. The main problem seems to be getting pictures or links, but regular texts is a hit or miss. Again, this seems to be an issue in group messages, but I guess I wouldn't know If I am not getting some messages unless the person called me out for not responding. Yes, I have done the whole Apple website BS and had my phone # removed. Even when I did that it said that the number isn't registered with imessage. Anyone have any idea or suggestion? Thanks! Even with this issue I will not go back to Apple.
Do you still have the iphone ?
waco2hot33 said:
Do you still have the iphone ?
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No the iPhone is long gone. I did everything that needed to be done before turning it in...
Ok ? I don't know then sorry usually you have to turn imessages off before you switch but you said you did that ..I hope ? you get it fixed
I'm having the same problem. Some texts I receive and some I dont. My wife has an iphone and thinks I'm ignoring her. ... OK sometimes I am but it is a real problem.
I tried using Verizon's Messages + instead of Chomp . That did not fix the problem.
Dont know what to do next.
Al
I overheard a similar problem while browsing at a vzw store and they said they had to call Apple and tell them to disable ur imessage service. I've never really used apple products for the last 20 years but hope it helps.
Go here and fix the issue
https://selfsolve.apple.com/deregister-imessage

General Be wary of not receiving SMS

I got the Pixel 6 Pro yesterday and today I suddenly stopped receiving SMS through T-Mobile. I kept getting a "SIM card cannot be used. Use the Unlock Device app." Talked to customer service and they reset my network connection, gave me a new SIM card, I erased network/SIM settings on phone and even did a factory reset and nothing. I was able to access the internet and make and receive calls and even send texts but I just couldn't receive them. I had been texting myself for 10 hours. Finally, I gave up and put the new SIM back into my S21 and I got all the messages the Pixel couldn't receive. I don't know if I just got a bad unit but keep an eye out!
Running dual sim and no problem here.
I'm running an unlocked P6P on TMobile using esim. Have no problem with text messages. Maybe try using esim
I had an issue with getting sms on mine. I had just switched my second sim to esim but sms was still going to my old phone. I disabled chat features in the messaging app and that seemed to work for me. Wondering if you maybe are having the same issue?
Zilla0617 said:
I'm running an unlocked P6P on TMobile using esim. Have no problem with text messages. Maybe try using esim
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How did you enable the eSIM?
Thank you.
samteeee said:
How did you enable the eSIM?
Thank you.
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Click to collapse
Sign into your account and select the change sim option on the right and follow the instructions. When you get to the scanning the QR code portion, you can Google search it.
Zilla0617 said:
Sign into your account and select the change sim option on the right and follow the instructions. When you get to the scanning the QR code portion, you can Google search it.
Click to expand...
Click to collapse
Thanks bro
Disable chat features in message settings. I had the same problem not receiving sms and this solved it for me.
rosso22 said:
Disable chat features in message settings. I had the same problem not receiving sms and this solved it for me.
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does that mean Chat Features have to stay off?
RockManX77777 said:
does that mean Chat Features have to stay off?
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I have just left mine off, it happens when you switch phones, some kind of random bug if you swap sim card with chat activated, the new phone doesn't activate it properly, you can send but not receive. It happened with my pixel 5 as well, Vodafone engineers had a look in to it when I complained to them, then after about a week I got an text saying welcome to chat features and it started working again. But I am leaving chat turned off, as don't trust it.
Make sure chat features are disabled on the OLD phone first, then enable them on the Pixel 6 Pro. I've seen issues on Verizon if this is not done.
Anybody find a fix? I have tried switching to eSIM, disabled RCS and resetting but still no SMS/MMS. What's weird is that SMS/MMS worked fine for the first week or 2 with the phone, then one day boom it's gone lol.

Question Many SMS/MMS Texts Not Sending, Chat Texting Turning Off Often

I use the default Samsung text app because I want to use Chat texting (the only other option I know of is Google and it doesn't work with the Chat messages imported from my previous phone, so doesn't show them). I have had a large number of regular SMS/MMS texts to non-Chat people give me an error of not being able to be sent, usually a couple of minutes later with an error notification but occasionally with a pop-up immediately upon sending that says it will be sent when the service is available. I've also noticed lately that people's Chat texting dots turn off very often even if I'm sitting in the same place I saw them on shortly before, and most of the time flipping Airplane Mode on and off again fixes it (and I'll see a Google notification about backing up X number of contacts, with X being the number of dots that turned off [usually two since if the one I tapped on turned off, I'll check another to see if it is me or that person]).
Anyone else have this problem? I also have a problem, as I said in the reception thread, with the cell reception bars going from full to no service in a second, for a second or two, and go back to full bars. This is on T-mobile US. I feel like it worsened after the update a day or two ago, but I might be wrong about that. It is really ridiculous, though!
I'm Tmobile too. Same issues. It's definitely a tmobile issue.
Using Google Messages on T-Mobile and none of these issues.
my wife's zflip3 on at&t using google messages has been doing this the last few days.
when she got home from work this evening I checked and her rcs settings were stuck on 'connecting'. I did the airplane mode, clear carrier services data, messages data, and then turned off airplane mode. then went to messages and verified phone number in chat settings, and its been working since ( a few hours now). I will see how it goes when she goes to work again tomorrow. strange that it just happened out of the blue though. I think there was a carrier services update in the last day or two, so that may have caused it.
I'm in the UK and have been having issues with chat messages getting stuck on sending and not receiving, have also had issues with other notifications being very delayed not sure if Google play services update had caused it. It seems alright again at the moment
Similar issues with AT&T in the the US, they have issues with their RCS Profile. Unfortunately carriers are usually trash.
lscaggs said:
Similar issues with AT&T in the the US, they have issues with their RCS Profile. Unfortunately carriers are usually trash.
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Did you use iPhone before you use fold 3? if so, I think you need to disable iMessage on iPhone first.
agetupside said:
Did you use iPhone before you use fold 3? if so, I think you need to disable iMessage on iPhone first.
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Nope, unfortunately it is not that. There are common issues with RCS and AT&T
My speculation is that it is related to their 1.0 RCS Profile and their 5G coverage in the area, as it often confuses the antennas if there is 5G or not in the area
Now, I am using Android/Google Messages as it has a much better feature set than Samsung's default
lscaggs said:
Nope, unfortunately it is not that. There are common issues with RCS and AT&T
My speculation is that it is related to their 1.0 RCS Profile and their 5G coverage in the area, as it often confuses the antennas if there is 5G or not in the area
Now, I am using Android/Google Messages as it has a much better feature set than Samsung's default
Click to expand...
Click to collapse
Ok. hopefully, it will be fixed in the new firmware.
lscaggs said:
Nope, unfortunately it is not that. There are common issues with RCS and AT&T
My speculation is that it is related to their 1.0 RCS Profile and their 5G coverage in the area, as it often confuses the antennas if there is 5G or not in the area
Now, I am using Android/Google Messages as it has a much better feature set than Samsung's default
Click to expand...
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Unfortunately, Google Messages isn't an option for me because I need to be able to refer to old texts imported from my previous phone, and Google Messages isn't able to read (show) old RCS texts from Samsung (my previous phone was the S7 Edge).
I'm guessing the issue might improve if they fix the signal issue, which has also dropped a couple of calls.
ButterflyFlutterflyMyOhMy said:
Unfortunately, Google Messages isn't an option for me because I need to be able to refer to old texts imported from my previous phone, and Google Messages isn't able to read (show) old RCS texts from Samsung (my previous phone was the S7 Edge).
I'm guessing the issue might improve if they fix the signal issue, which has also dropped a couple of calls.
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That is interesting, for me it was able to port other messages when I switched from previous devices (S21 plus, iPhone 11 Pro Max), it just has them as SMS rather than as chat.
lscaggs said:
That is interesting, for me it was able to port other messages when I switched from previous devices (S21 plus, iPhone 11 Pro Max), it just has them as SMS rather than as chat.
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Lucky. At first I thought it had deleted some of my conversations, but then I saw them lower in the list because it thought their last texts were a lot earlier in time since it wasn't showing a lot of the texts. This included some important people to me, so I had to switch back to the Samsung text app, where thankfully they all appeared again.

Question Group MMS Issues - 6 Pro

Is anyone experiencing issues receiving group messages from iPhone users?
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
No issues on Google Fi, other than the annoying separate message every time someone reacts to a post.
spart0n said:
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
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Click to collapse
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No idea why.
State.of.mind said:
Is anyone experiencing issues receiving group messages from iPhone users?
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No issues on T-Mo that I've noticed. I've received SMS/MMS from Verizon, AT&T, and T-Mo subscribers today.
spart0n said:
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
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Click to collapse
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No
NYCHitman1 said:
No issues on T-Mo that I've noticed. I've received SMS/MMS from Verizon, AT&T, and T-Mo subscribers today.
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I'm starting to think that this issue was somehow associated with my number. Originally I was on T-Mobile and ported my number to to Xfinity Mobile. Since the port, I've been having strange issues with group MMS messages. I feel like at this point I might have to get a new number.
State.of.mind said:
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No
I'm starting to think that this issue was somehow associated with my number. Originally I was on T-Mobile and ported my number to to Xfinity Mobile. Since the port, I've been having strange issues with group MMS messages. I feel like at this point I might have to get a new number.
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Click to collapse
It could be related, but it could also not be. I don't think it's specific to the device though, tbh.
NYCHitman1 said:
It could be related, but it could also not be. I don't think it's specific to the device though, tbh.
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I put my sim in another phone and I'm still having the same issue
I would try having the sim replaced before I get a new number
And are we talking about a delay or "never comes, not today, not tomorrow and not in a hundred years"?
If it's about the former, is your phone rooted? Do you have any battery saving apps? Did you tinker with any ADB commands?
If the SIM/your phone number itself is the culprit, that should be relatively easy to find out. Just put it into the phone of someone else (they can create a guest account) and see if that works.
I know my family (all iphone users) say that sometimes i (and other Android users) miss some of their texts. I blame Apple
I updated my plan last week and have not received group messages. I was on a chat with Verizon today for like 2 hrs because I ordered a new sim but it wouldn't activate so they activated then after about 45 minutes they were able to get my group messaging working. It seemed like they removed group messaging from my service then added it back and everything has been fine since. Good luck it was driving me crazy for the past 5 days
It's likely an issue with the sender's carrier. Once upon a time I absolutely would not receive any mms from any iPhone on at&t on time. They'd come in days late, and out of order. Made group texts a nightmare.
If you can, get your people to switch to Signal. It's like iMessage, but it works cross platform.
Morgrain said:
And are we talking about a delay or "never comes, not today, not tomorrow and not in a hundred years"?
If it's about the former, is your phone rooted? Do you have any battery saving apps? Did you tinker with any ADB commands?
If the SIM/your phone number itself is the culprit, that should be relatively easy to find out. Just put it into the phone of someone else (they can create a guest account) and see if that works.
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Thanks. I've tried putting the SIM in another phone and it's the same issue. I'm starting to think something went wrong during the port.
xray49er said:
I updated my plan last week and have not received group messages. I was on a chat with Verizon today for like 2 hrs because I ordered a new sim but it wouldn't activate so they activated then after about 45 minutes they were able to get my group messaging working. It seemed like they removed group messaging from my service then added it back and everything has been fine since. Good luck it was driving me crazy for the past 5 days
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I've tried r mobile, Xfinity Mobile, and now I'm o AT&T. Are you able to get more info on what the steps the rep took?
State.of.mind said:
Thanks. I've tried putting the SIM in another phone and it's the same issue. I'm starting to think something went wrong during the port.
I've tried r mobile, Xfinity Mobile, and now I'm o AT&T. Are you able to get more info on what the steps the rep took?
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I am not sure but I am still having problems intermittently. I'll get some texts then I may not get a text in between. I am just starting to think the Feb update broke something and hopefully it will be fixed with the march update.
xray49er said:
I am not sure but I am still having problems intermittently. I'll get some texts then I may not get a text in between. I am just starting to think the Feb update broke something and hopefully it will be fixed with the march update.
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Interesting. Thanks for sharing

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