Hi, all.
Experiencing an issue that is getting seemingly worse by the day.
Pixel 2 XL, stock, up to date, using stock Messages app: MMS (usually in context of group messages) are randomly not coming through. At times, I see a prompt to 'download' the message, which will fail....other times, I don't get them at all (I know this b/c my wife and I will be on the same group convo and I won't see half of what she does). Mostly not getting messages from iPhone users, regardless of carrier.
There's a thread in the AT&T community about it....and I've tried it all. Manually inputting the APN info, resetting network/bluetooth/wifi, turning off enhanced LTE, restarts, resets, wifi on/off....nothing helps at all.
The issue started a few weeks ago, and there seems to be an increasing number of AT&T users experiencing this. I strongly doubt it's a hardware issue with the Pixel....and neither Google nor AT&T are acknowledging an issue.
I feel pretty strongly that it's an AT&T issue....
Is anyone experiencing this, too? Or, does anyone have a workaround they can suggest?
Would appreciate any and all insight/input.
Thanks!!
I'm experiencing this as well. I'm sure it's an att issue. The only solution I've found is to disable enhanced 4g LTE but this is unacceptable
After days of troubleshooting it looks like the solution for me was to get a replacement sim card. MMS now works. Hopefully this works for anybody else having this issue.
I have been experiencing the same issue for about 2 weeks. I also tried all of the above with no resolution. Finally yesterday Google Support acknowledged there is a known issue with AT&T. Their solution...they are sending me a replacement Pixel 2 XL. Not the best solution in my opinion and if the issue really is the SIM card it means even with a replacement phone the issue may continue. Guess I'll have to wait and see. Finger crossed!
Related
Hi all,
I just wanted to ask a question or to see if someone could help me out.
Ever since i have had the 4.0.4 upgrade randomly i send texts, they say they have sent and the end user never gets them, and vice versa if someone sends me a text randomly sometimes i wont receive them, I'm not 100% sure if its for everyone as i mainly text my girlfriend.
Is there anyway i could pinpoint the problem, with the phone?the software, the network?
Any special free tools i can run to check sms options or anything?
Btw my phone is not rooted.
Thanks.
most problems with sms seem to be related to the network, not the phone.
More than likely its the network... what carrier?
This is a common and recurring problem on sprint, its the main reason I dropped them 3 years ago
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
And now it has happened 3 days in a row but at different times of day. This is a huge problem for me as I use my phone a lot. Any help would be appreciated
You still have your IMEI number via settings -> about phone -> status?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
ARPLEMODE
TRy making sure yiur not in airplane mode. i was stuck in airplane for a week ._____________.:cyclops:
That's weird. Re-seat your SIM card, if that doesn't do anything then take a trip to your nearest AT&T store/dealer and have them swap out your SIM card and see if it still occurs after that.
I had a similar problem a while back and it happened to be a network problem with my carrier. Gave them a call and all is fine now.
Sent from my SGH-I747 using xda app-developers app
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
It happend to me too. I went to att store and get new sim. No problem for last 15-20 days. Looks like i got stronger signal too.
Just to give anyone interested in this an update:
I went to the AT&T store today and told them my issue so they told me to go to the nearest AT&T device support center (which was really far away). People over there told me they heard about this issue many times over the past couple of months. The guy working there had a S3 and said he has the same problem. They received an email from the higher-ups this morning specifically talking about this random outage thing I have and that they are currently working on it. They were told to not exchange phones or sim cards because of this since it wont help. The issue involves a combination of Network and Jelly Bean software problems and happens on all new LTE devices that have Jelly Bean from AT&T. They told me to check periodically if there is a solution.
I guess I just gotta wait. Unless someone recommends a ROM that is not based on the latest AT&T jelly bean?
Bumping it up, both me and my wife have had this happen. From what im read its a pretty widespread deal.
Anyone know of a work around at least until they fix it?
Keep us updated
Same problem here - switched from Verizon to AT&T last month and started noticing this problem a few weeks ago. Back then a Google search didn't find much on it, but this thread looks promising.
Just to add my two cents: I'm on a rooted S3 with task650's AOKP (4.2.1) build 12.23.2012 (link). Made sure to flash the modem for my phone (I747UCLI5 from here). Problem: phone randomly won't receive calls or texts. Sometimes calling someone will fix it.
I read somewhere that on AT&T, calls and texts are received over 3G and sometimes phones have difficulty switching from 4G. Anyone know if this is true?
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
I had this same problem except it would only happen on WiFi.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
thatsupnow said:
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
Click to expand...
Click to collapse
Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
mrmooney said:
Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
Click to expand...
Click to collapse
Care to share what you did that fixed it?
fafik90 said:
Care to share what you did that fixed it?
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Click to collapse
Yeah more info here.
http://forums.att.com/t5/Android-Di...ing-Calls-Phone-issue-or-Android/m-p/3404809#
Seems to still be working fine.
I started a thread on this also and just yesterday received some info from AT&T tech.
http://forum.xda-developers.com/showthread.php?t=2123974
guys,
it is an ATT issue,
here is a temp solution for a fix:
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect
please see, post, comment here:
http://forums.att.com/t5/Android-Di...ls-Phone-issue-or-Android/td-p/3270741/page/3
Myself and three others are experiencing the same issues with our GS3's and was wondering if anyone else has had these issues.
1. When trying to place a call most times it tries to dial then hangs up and goes to the lock screen.
2. When #1 does not happen it take 3-4 times of retying the number before actually ringing. Tried from different towers same thing
3. The keyboard does not keep up with the typing it often takes a while for it to work
4. When tethering with paid subscription and I try to place a call the data stops working.
Anyone else have these issues?
94loranger said:
Myself and three others are experiencing the same issues with our GS3's and was wondering if anyone else has had these issues.
1. When trying to place a call most times it tries to dial then hangs up and goes to the lock screen.
2. When #1 does not happen it take 3-4 times of retying the number before actually ringing. Tried from different towers same thing
3. The keyboard does not keep up with the typing it often takes a while for it to work
4. When tethering with paid subscription and I try to place a call the data stops working.
Anyone else have these issues?
Click to expand...
Click to collapse
Very interesting that you bring this up. I recently have been suffering from the following:
1.) When trying to place a call it tries to dial and hangs up. I usually have to try 3 times before I can get the call to go through or have to soft reset
2.) A LOT of my friends have told me that when they try and call me it will only go through about half of the time. Sometimes the get "The ATT customer is unavailable", other times it will just beep at them, and finally it will go through but not ring on my phone.
3.) Same keyboard issue. I found that if I turned off all the auto correct and predictive text that it helped, but I will still get a lag issue once in a while.
Comments- I thought it was just my original GS3 that was starting to crap out so I did a warranty exchange, and the same symptoms keep happening. I also got a new SIM card, but that has not helped out either. One AT&T Tech rep told me there were major tower issues in my area, but then another I spoke to said there were none.
Now I dont know if I should ask for a new GS3, go to a different phone or what.
Yup. My keyboard freezes up once in a while, also I get " unfortunately music player has stopped" while connected through bluetooth. I usually just re open music player and it works fine.
Sent from my SGH-I747M using xda app-developers app
Yeah, we all have the same issue when people try to call us and they get "The ATT customer is unavailable". Also one more thing I forgot to mention is that I sometimes try to call a number and get a pop up that says Emergency Calls only.
Not sure what to do at this point but getting very frustrating.
I've definitely had the keyboard lag pop up. Only solution I've found is to turn off the phone and back on. It seems to do OK for a few days then at least.
just got back from an ATT store. A girl there confirmed that its related to the JB update for the GS3 and for the Note 2. She has the Note 2 and said its much better than the issues with the GS3 but it still has inbound and outbound calling issues. It has to do with how the phone (maybe modem related) switches from LTE to 4g.
Customer service offered to send me a Note 2 for $100 and let me keep my GS3. I might do that and sell which ever I dont like better.
Yeah I went to the ATT store as well and was told that this is a known issue and that Samsung is working on a fix but there is no ETA. Wish they offered me a Note 2 for $100.
94loranger said:
Yeah I went to the ATT store as well and was told that this is a known issue and that Samsung is working on a fix but there is no ETA. Wish they offered me a Note 2 for $100.
Click to expand...
Click to collapse
doesnt help much since the note 2 has the same issue.
iceman4357 said:
just got back from an ATT store. A girl there confirmed that its related to the JB update for the GS3 and for the Note 2. She has the Note 2 and said its much better than the issues with the GS3 but it still has inbound and outbound calling issues. It has to do with how the phone (maybe modem related) switches from LTE to 4g.
Click to expand...
Click to collapse
It seems that the switching between LTE and 4G due to a call is causing multiple issues. From what I have seen issues extend not just to these problems but also random battery plummets for some. The "switch" somehow does not work correctly hardware wise for some phones. Under JB it seems to break at times for receiving and making phone calls. I hope they find a way to make LTE work as a voice line as well and update accordingly so the switch does not have to occur.
Hey guys,
I think I've reached the point where it's time to call in the cavalry and see if anyone around here is having the same issue; there appears to be a plague going around on the Verizon network, specifically in the Pennsylvania area, preventing people from sending SMS, but still receiving fine (and 4G works fine too, for the record). MMS still sends / receives fine, but I'm unable to send SMS. There are tricks to allowing a single SMS message to go through which involves toggling Airplane mode on / off every. Single. Time. People have also had success with turning 4G off completely, using the CDMA band after a reboot at which point they can send *several*, but still end up with the same issue.
The only solution I've read about that FIXED it is by reverting back to complete stock from VZW. Performing factory resets, using other ROMs, etc etc...doesn't work. I'd REALLY rather not do this and, frankly, would rather use 3G / toggle Airplane mode for texts than use Sense and get off of my ROM (http://forum.xda-developers.com/showthread.php?t=2560831).
People from other device forums on XDA are having the same problem; the ones I've seen that are active discussions are the Samsung Galaxy S III & IV. They're mostly CM ROMs *as well as* AOSP ROMs in general.
http://forum.xda-developers.com/showthread.php?t=2532414
http://forum.xda-developers.com/showthread.php?t=2658572
SIM card replacements are a no-go, and the recorded instances seem to be in the 717 / 570 area codes, mostly. Now I DO know that VZW released an OTA update for the One recently, and I'm relatively confident that would fix the issue, but I've no idea why. I'm thinking perhaps they dispatched new radios? I looked around a bit and couldn't find any flashable zips of radios extracted from the latest OTA, that's the next step I'll be trying once that download finishes.
So is anyone else having this issue? Any word on fixes?
The newest firmware from the latest OTA can be found in the 2nd post in this thread: http://forum.xda-developers.com/showthread.php?t=2485319
If you've already flashed the latest firmware then I'm not sure what to tell you... maybe ask your favorite rom developer to take a look at the latest OTA in regards to this issue?
If it has the stock rom and OTA update why not take it to the store and let them look at it. Something might be wrong with your account.
movieman999 said:
Hey guys,
I think I've reached the point where it's time to call in the cavalry and see if anyone around here is having the same issue; there appears to be a plague going around on the Verizon network, specifically in the Pennsylvania area, preventing people from sending SMS, but still receiving fine (and 4G works fine too, for the record). MMS still sends / receives fine, but I'm unable to send SMS. There are tricks to allowing a single SMS message to go through which involves toggling Airplane mode on / off every. Single. Time. People have also had success with turning 4G off completely, using the CDMA band after a reboot at which point they can send *several*, but still end up with the same issue.
The only solution I've read about that FIXED it is by reverting back to complete stock from VZW. Performing factory resets, using other ROMs, etc etc...doesn't work. I'd REALLY rather not do this and, frankly, would rather use 3G / toggle Airplane mode for texts than use Sense and get off of my ROM (http://forum.xda-developers.com/showthread.php?t=2560831).
People from other device forums on XDA are having the same problem; the ones I've seen that are active discussions are the Samsung Galaxy S III & IV. They're mostly CM ROMs *as well as* AOSP ROMs in general.
http://forum.xda-developers.com/showthread.php?t=2532414
http://forum.xda-developers.com/showthread.php?t=2658572
SIM card replacements are a no-go, and the recorded instances seem to be in the 717 / 570 area codes, mostly. Now I DO know that VZW released an OTA update for the One recently, and I'm relatively confident that would fix the issue, but I've no idea why. I'm thinking perhaps they dispatched new radios? I looked around a bit and couldn't find any flashable zips of radios extracted from the latest OTA, that's the next step I'll be trying once that download finishes.
So is anyone else having this issue? Any word on fixes?
Click to expand...
Click to collapse
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
DreamFX said:
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
Click to expand...
Click to collapse
Thanks DreamFX; I've been following this thread (http://forum.xda-developers.com/showthread.php?t=2658572&page=6) lately as they seem to be the most on top of it. I can't believe Verizon has let this issue go on for so long, but given that it seems to only be relevant to those of us with AOSP ROM's, I guess it makes sense. At least I'm still able to send texts, if not only through a silly process of toggling airplane mode on / off. Hopefully it gets resolved soon...
DreamFX said:
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
Click to expand...
Click to collapse
movieman999 said:
Thanks DreamFX; I've been following this thread (http://forum.xda-developers.com/showthread.php?t=2658572&page=6) lately as they seem to be the most on top of it. I can't believe Verizon has let this issue go on for so long, but given that it seems to only be relevant to those of us with AOSP ROM's, I guess it makes sense. At least I'm still able to send texts, if not only through a silly process of toggling airplane mode on / off. Hopefully it gets resolved soon...
Click to expand...
Click to collapse
I'm getting this too, just started for me today from what I can tell. Driving me bonkers but, Airplane mode toggle totally works for me. :cyclops:
VZW SGS4 running AOSPA with 804 area code operating in Oregon.
dickenam said:
I'm getting this too, just started for me today from what I can tell. Driving me bonkers but, Airplane mode toggle totally works for me. :cyclops:
VZW SGS4 running AOSPA with 804 area code operating in Oregon.
Click to expand...
Click to collapse
Whoa, that's weird. I really thought it was isolated to the 717 area code. It's getting pretty crazy...I've been dealing with this for a few weeks now and my patience is running thin. Unfortunately it's not like we can just report this to VZW because all anyone would tell us to do is "restore to factory", which simply isn't a solution.
movieman999 said:
Whoa, that's weird. I really thought it was isolated to the 717 area code. It's getting pretty crazy...I've been dealing with this for a few weeks now and my patience is running thin. Unfortunately it's not like we can just report this to VZW because all anyone would tell us to do is "restore to factory", which simply isn't a solution.
Click to expand...
Click to collapse
Yup, I thought so too. Just cropped up between 10a and 11a PDT. Like you said MMS is fine, simply affects SMS. And yes, restoring stock is simply not an option. Going to TMobile, however, is totally an option that I'm considering more and more often......
EDIT: AND SMS began sending properly (without workaround) for me around 8p PDT last night, just tested and still ok. RESOLVED!
EDIT EDIT: Issue now persists....sadface =[
Sent from my SCH-I545 using Tapatalk
dickenam said:
Yup, I thought so too. Just cropped up between 10a and 11a PDT. Like you said MMS is fine, simply affects SMS. And yes, restoring stock is simply not an option. Going to TMobile, however, is totally an option that I'm considering more and more often......
EDIT: AND SMS began sending properly (without workaround) for me around 8p PDT last night, just tested and still ok. RESOLVED!
EDIT EDIT: Issue now persists....sadface =[
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
IM getting it now. but not exactly the same. phone freezes without warning and I have to toggle airplane mode and restart to get it to unfreeze. this happened after the last OTA update. I am going to a custom ROM until I don't read anything about this for a while
Hello
I've had this phone for a few months now and over all it's been a great device. Only issue is, it doesn't seem super compatible with the UK network - Three. When I got the device I had to manually set it up for my SIM, it wasn't able to fetch the correct settings. I sometimes get poor netrwork connectivity issues with the data, but turning off the data radio and back on again seems to fix this.
My issue is that my phone frequently randomly soft resets itself, or switches out of an app im using or locks the device. It's really perculiar and I don't know what causes it. My hunch however, is some kind of network issue, as weird as that may sound.
I took it to Colombia for a couple of weeks and whilst I was there I didn't have any of these issues. It was the same SIM but it was using a local Colombian network. I can't recall which one. Yet as soon as I'm back in the UK, it doesn't have this issue...
I've spoke to the seller and they are happy for me to return and to replace / repair, however I just want to check if there is a simple fix for this issue. I'm currently using the device without my sim in, to test if this is the issue. Has anyone had similar experience or could theorise why I'm having this issue?
TIA
[★] said:
Hello
I've had this phone for a few months now and over all it's been a great device. Only issue is, it doesn't seem super compatible with the UK network - Three. When I got the device I had to manually set it up for my SIM, it wasn't able to fetch the correct settings. I sometimes get poor netrwork connectivity issues with the data, but turning off the data radio and back on again seems to fix this.
My issue is that my phone frequently randomly soft resets itself, or switches out of an app im using or locks the device. It's really perculiar and I don't know what causes it. My hunch however, is some kind of network issue, as weird as that may sound.
I took it to Colombia for a couple of weeks and whilst I was there I didn't have any of these issues. It was the same SIM but it was using a local Colombian network. I can't recall which one. Yet as soon as I'm back in the UK, it doesn't have this issue...
I've spoke to the seller and they are happy for me to return and to replace / repair, however I just want to check if there is a simple fix for this issue. I'm currently using the device without my sim in, to test if this is the issue. Has anyone had similar experience or could theorise why I'm having this issue?
TIA
Click to expand...
Click to collapse
Symptoms like Nadu ...
Please could you eleborate?