Hey guys,
I think I've reached the point where it's time to call in the cavalry and see if anyone around here is having the same issue; there appears to be a plague going around on the Verizon network, specifically in the Pennsylvania area, preventing people from sending SMS, but still receiving fine (and 4G works fine too, for the record). MMS still sends / receives fine, but I'm unable to send SMS. There are tricks to allowing a single SMS message to go through which involves toggling Airplane mode on / off every. Single. Time. People have also had success with turning 4G off completely, using the CDMA band after a reboot at which point they can send *several*, but still end up with the same issue.
The only solution I've read about that FIXED it is by reverting back to complete stock from VZW. Performing factory resets, using other ROMs, etc etc...doesn't work. I'd REALLY rather not do this and, frankly, would rather use 3G / toggle Airplane mode for texts than use Sense and get off of my ROM (http://forum.xda-developers.com/showthread.php?t=2560831).
People from other device forums on XDA are having the same problem; the ones I've seen that are active discussions are the Samsung Galaxy S III & IV. They're mostly CM ROMs *as well as* AOSP ROMs in general.
http://forum.xda-developers.com/showthread.php?t=2532414
http://forum.xda-developers.com/showthread.php?t=2658572
SIM card replacements are a no-go, and the recorded instances seem to be in the 717 / 570 area codes, mostly. Now I DO know that VZW released an OTA update for the One recently, and I'm relatively confident that would fix the issue, but I've no idea why. I'm thinking perhaps they dispatched new radios? I looked around a bit and couldn't find any flashable zips of radios extracted from the latest OTA, that's the next step I'll be trying once that download finishes.
So is anyone else having this issue? Any word on fixes?
The newest firmware from the latest OTA can be found in the 2nd post in this thread: http://forum.xda-developers.com/showthread.php?t=2485319
If you've already flashed the latest firmware then I'm not sure what to tell you... maybe ask your favorite rom developer to take a look at the latest OTA in regards to this issue?
If it has the stock rom and OTA update why not take it to the store and let them look at it. Something might be wrong with your account.
movieman999 said:
Hey guys,
I think I've reached the point where it's time to call in the cavalry and see if anyone around here is having the same issue; there appears to be a plague going around on the Verizon network, specifically in the Pennsylvania area, preventing people from sending SMS, but still receiving fine (and 4G works fine too, for the record). MMS still sends / receives fine, but I'm unable to send SMS. There are tricks to allowing a single SMS message to go through which involves toggling Airplane mode on / off every. Single. Time. People have also had success with turning 4G off completely, using the CDMA band after a reboot at which point they can send *several*, but still end up with the same issue.
The only solution I've read about that FIXED it is by reverting back to complete stock from VZW. Performing factory resets, using other ROMs, etc etc...doesn't work. I'd REALLY rather not do this and, frankly, would rather use 3G / toggle Airplane mode for texts than use Sense and get off of my ROM (http://forum.xda-developers.com/showthread.php?t=2560831).
People from other device forums on XDA are having the same problem; the ones I've seen that are active discussions are the Samsung Galaxy S III & IV. They're mostly CM ROMs *as well as* AOSP ROMs in general.
http://forum.xda-developers.com/showthread.php?t=2532414
http://forum.xda-developers.com/showthread.php?t=2658572
SIM card replacements are a no-go, and the recorded instances seem to be in the 717 / 570 area codes, mostly. Now I DO know that VZW released an OTA update for the One recently, and I'm relatively confident that would fix the issue, but I've no idea why. I'm thinking perhaps they dispatched new radios? I looked around a bit and couldn't find any flashable zips of radios extracted from the latest OTA, that's the next step I'll be trying once that download finishes.
So is anyone else having this issue? Any word on fixes?
Click to expand...
Click to collapse
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
DreamFX said:
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
Click to expand...
Click to collapse
Thanks DreamFX; I've been following this thread (http://forum.xda-developers.com/showthread.php?t=2658572&page=6) lately as they seem to be the most on top of it. I can't believe Verizon has let this issue go on for so long, but given that it seems to only be relevant to those of us with AOSP ROM's, I guess it makes sense. At least I'm still able to send texts, if not only through a silly process of toggling airplane mode on / off. Hopefully it gets resolved soon...
DreamFX said:
Those area codes for all phones on aosp roms are not working right now. Since 2/20/14. Has nothing to do with HTC or their firmware. I'ts a bizarre Verizon 4G issue. I am in the 717 area code with a Note 2 with the issue. I have seen others with S4 and S3. Verizon is aware of the issue and is working with another XDA member to fix it. To date it's not resolved.
Click to expand...
Click to collapse
movieman999 said:
Thanks DreamFX; I've been following this thread (http://forum.xda-developers.com/showthread.php?t=2658572&page=6) lately as they seem to be the most on top of it. I can't believe Verizon has let this issue go on for so long, but given that it seems to only be relevant to those of us with AOSP ROM's, I guess it makes sense. At least I'm still able to send texts, if not only through a silly process of toggling airplane mode on / off. Hopefully it gets resolved soon...
Click to expand...
Click to collapse
I'm getting this too, just started for me today from what I can tell. Driving me bonkers but, Airplane mode toggle totally works for me. :cyclops:
VZW SGS4 running AOSPA with 804 area code operating in Oregon.
dickenam said:
I'm getting this too, just started for me today from what I can tell. Driving me bonkers but, Airplane mode toggle totally works for me. :cyclops:
VZW SGS4 running AOSPA with 804 area code operating in Oregon.
Click to expand...
Click to collapse
Whoa, that's weird. I really thought it was isolated to the 717 area code. It's getting pretty crazy...I've been dealing with this for a few weeks now and my patience is running thin. Unfortunately it's not like we can just report this to VZW because all anyone would tell us to do is "restore to factory", which simply isn't a solution.
movieman999 said:
Whoa, that's weird. I really thought it was isolated to the 717 area code. It's getting pretty crazy...I've been dealing with this for a few weeks now and my patience is running thin. Unfortunately it's not like we can just report this to VZW because all anyone would tell us to do is "restore to factory", which simply isn't a solution.
Click to expand...
Click to collapse
Yup, I thought so too. Just cropped up between 10a and 11a PDT. Like you said MMS is fine, simply affects SMS. And yes, restoring stock is simply not an option. Going to TMobile, however, is totally an option that I'm considering more and more often......
EDIT: AND SMS began sending properly (without workaround) for me around 8p PDT last night, just tested and still ok. RESOLVED!
EDIT EDIT: Issue now persists....sadface =[
Sent from my SCH-I545 using Tapatalk
dickenam said:
Yup, I thought so too. Just cropped up between 10a and 11a PDT. Like you said MMS is fine, simply affects SMS. And yes, restoring stock is simply not an option. Going to TMobile, however, is totally an option that I'm considering more and more often......
EDIT: AND SMS began sending properly (without workaround) for me around 8p PDT last night, just tested and still ok. RESOLVED!
EDIT EDIT: Issue now persists....sadface =[
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
IM getting it now. but not exactly the same. phone freezes without warning and I have to toggle airplane mode and restart to get it to unfreeze. this happened after the last OTA update. I am going to a custom ROM until I don't read anything about this for a while
Related
So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?
So... I guess that's a no?
Gornul said:
So... I guess that's a no?
Click to expand...
Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?
My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.
Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.
Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
Click to expand...
Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!
3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!
This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible
So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.
Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Click to expand...
Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible
I've been having the problem lately where I can no longer receive text messages, from anyone. My text messages are still received however.
I have only experienced this while running Calkulin's E4GT v2.9.2 EL29 with no other modification. The first time I experienced this, the only problem I could think of was that I did not use the Format all zip file.
So I went through the flashing process again and got some strange force close on google maps and Sprint tv. I initially flashed to fc22 modem, then back after kobridges post concerning sprint tv. I did update profile and prl after each modem flash.
And now I cannot receive text messages. Any ideas?
Flash back to stock and start fresh
someguyatx said:
Flash back to stock and start fresh
Click to expand...
Click to collapse
Obviously. But seeing as this will be the third attempt with hopefully different results, I am hoping for an insight concerning the cause of this circumstance.
I had the exact same problem when I installed EG4T ROM. Tried many of the same thing you tried, along with many others.
Long story short, I called Sprint and the had to add my phone back to the other carries (att, version, tmo) switching map/database. Took about 3 hours once the request was put in. Text messaging has worked like a charm ever since.
Hope this helps...
Sent from my SPH-D710 using Tapatalk 2 Beta-4
Another issue I discovered was lack of GPS functionality; first only on wireless networks and then even with the GPS sensor activated.
I might should mention that I activated the phone in south Memphis/north MS then went back to work in New Orleans. I had the issue in both locales. While on the phone with Sprint, they mentioned that they have dropped some capacity in NOLA due to lower population.
I came back to north MS finally had the time to take my phone to a Sprint store. Of course as soon as I handed it over, it started receiving text messages. They tested it, whatever that means and found it to be fully functional.
The Sprint guy basically said he thinks it's a network problem. He was cool about the whole thing. I told him I had it rooted, he responded that he has seen rooted phones overcome some network problems before.
So I came home, rooted, flashed calkulins el29 and I still have text messaging.
oh well, thanks for reading. I hope this all can help someone.
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
And now it has happened 3 days in a row but at different times of day. This is a huge problem for me as I use my phone a lot. Any help would be appreciated
You still have your IMEI number via settings -> about phone -> status?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
ARPLEMODE
TRy making sure yiur not in airplane mode. i was stuck in airplane for a week ._____________.:cyclops:
That's weird. Re-seat your SIM card, if that doesn't do anything then take a trip to your nearest AT&T store/dealer and have them swap out your SIM card and see if it still occurs after that.
I had a similar problem a while back and it happened to be a network problem with my carrier. Gave them a call and all is fine now.
Sent from my SGH-I747 using xda app-developers app
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
It happend to me too. I went to att store and get new sim. No problem for last 15-20 days. Looks like i got stronger signal too.
Just to give anyone interested in this an update:
I went to the AT&T store today and told them my issue so they told me to go to the nearest AT&T device support center (which was really far away). People over there told me they heard about this issue many times over the past couple of months. The guy working there had a S3 and said he has the same problem. They received an email from the higher-ups this morning specifically talking about this random outage thing I have and that they are currently working on it. They were told to not exchange phones or sim cards because of this since it wont help. The issue involves a combination of Network and Jelly Bean software problems and happens on all new LTE devices that have Jelly Bean from AT&T. They told me to check periodically if there is a solution.
I guess I just gotta wait. Unless someone recommends a ROM that is not based on the latest AT&T jelly bean?
Bumping it up, both me and my wife have had this happen. From what im read its a pretty widespread deal.
Anyone know of a work around at least until they fix it?
Keep us updated
Same problem here - switched from Verizon to AT&T last month and started noticing this problem a few weeks ago. Back then a Google search didn't find much on it, but this thread looks promising.
Just to add my two cents: I'm on a rooted S3 with task650's AOKP (4.2.1) build 12.23.2012 (link). Made sure to flash the modem for my phone (I747UCLI5 from here). Problem: phone randomly won't receive calls or texts. Sometimes calling someone will fix it.
I read somewhere that on AT&T, calls and texts are received over 3G and sometimes phones have difficulty switching from 4G. Anyone know if this is true?
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
fafik90 said:
I've been having a problem with receiving texts sometimes and I recently noticed that it happens with call apparently. The issue is that I'm texting people back and forth and then all of a sudden I wont receive messages for a long time (couple hours). At some point, someone's text message will push through all of the other ones all at the same time. Sometimes when I assume i'm having this issue, I will send a text to myself and it will push the other ones through as well. Recently though I was made aware that during this "outage", I also was not able to receive phone calls at all. The signal is strong at all times (3-4 bars). Also happens when I'm home all day and not changing locations when it will suddenly stop getting texts and calls. Does anyone know how to fix this issue? I restarted the phone and changed cell towers with the Airplane mode many times and the issue continues to happen at random times. It is really inconvenient. Suggestions?
Technical details: I use the stock 4.1.1 Rom that comes with AT&T S3. I do have LTE in my area.
Click to expand...
Click to collapse
I had this same problem except it would only happen on WiFi.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
thatsupnow said:
Do a full wipe /system, /data, /cache, /dalvik cache. And your problems should be gone 9 times out of 10 that's usually everybodys problem
Sent from the scary door....
Click to expand...
Click to collapse
Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
mrmooney said:
Tried that no go, plus its on 2 different phones.
Found some more info and ended up adding anothe APN and chaning some info in it seems good now.
Click to expand...
Click to collapse
Care to share what you did that fixed it?
fafik90 said:
Care to share what you did that fixed it?
Click to expand...
Click to collapse
Yeah more info here.
http://forums.att.com/t5/Android-Di...ing-Calls-Phone-issue-or-Android/m-p/3404809#
Seems to still be working fine.
I started a thread on this also and just yesterday received some info from AT&T tech.
http://forum.xda-developers.com/showthread.php?t=2123974
guys,
it is an ATT issue,
here is a temp solution for a fix:
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect
please see, post, comment here:
http://forums.att.com/t5/Android-Di...ls-Phone-issue-or-Android/td-p/3270741/page/3
I know this probably has been posted before, but all my searching has only lead to cold, dead links and questions that didn't get full answers or didn't help me. I got a brand spankin' new GNex through my Verizon warranty because of the charge port issue. I unlocked and rooted it, all smoothly since I've done it with this phone before, and chose Paranoid Android 4.6 beta 4, then upgraded to beta 5 (which came out the night I installed 4). Almost everything worked smoothly, even (knock on wood) GPS, though it was sometimes slow and my location history shows it doesn't seem to update as often (probably because lock is slow, but anyway). I wasn't sure if LTE is an issue because in my smallish town, 4g tends to be pretty spotty (an iPhone at my house in the middle of downtown gets 3g, but 3 miles out we get 4g).
The one issue that keeps nagging me is MMS. I can't send 99.9% of the time (after continued attempts, one actually sent one time even though it didn't acknowledge on my phone) and I can't receive at all. I found a few potential fixes, but the files were taken down or I, being a bit of an android noob still, didn't understand them. Has anybody fixed MMS on their Kitkat rom? I was using Shiny on the old warrantied phone with no issues, but want a rom with features and customization.
Thanks in advance,
Paul
Update, GPS works just fine and I tried this
http://forum.xda-developers.com/android/software/tool-verizon-mms-apn-patch-t2833914
to no avail.
xg33kx said:
Update, GPS works just fine and I tried this
http://forum.xda-developers.com/android/software/tool-verizon-mms-apn-patch-t2833914
to no avail.
Click to expand...
Click to collapse
Have you tried updating your profile and prl?
I'm in UK with a unlocked HTC10 from carphone warehouse, on the ThreeUK network.
Recently I've noticed that I no longer connect to 4g other than a few very rare occasions.
The only changes,
1. full update to the latest OS
2. I removed the sim card and put it into an old phone, when I re-inserted it into the HTC I got "network updates" which I accepted.
Things I have done after verifying mobile network/data is set to AUTO
1. delete all APN
2. reset APN to details available on my carrier website
3. Settings >backup+reset>network settings reset.
The odd thing is very occasionally it does decide it likes LTE and it works fine.. but its rare.. even if I do a reboot or toggle airplane mode.... the second I remove the sim card and put it into my old phone I have LTE, so it really isn't a signal issue.
My network have suggested a factory reset, but I am not rooted and have game data among other things that are impossible to backup. so at this stage I would rather not .
totally flummoxed by this one!!! any help or suggestions appreciated...
stupink said:
I'm in UK with a unlocked HTC10 from carphone warehouse, on the ThreeUK network.
Recently I've noticed that I no longer connect to 4g other than a few very rare occasions.
The only changes,
1. full update to the latest OS
2. I removed the sim card and put it into an old phone, when I re-inserted it into the HTC I got "network updates" which I accepted.
Things I have done after verifying mobile network/data is set to AUTO
1. delete all APN
2. reset APN to details available on my carrier website
3. Settings >backup+reset>network settings reset.
The odd thing is very occasionally it does decide it likes LTE and it works fine.. but its rare.. even if I do a reboot or toggle airplane mode.... the second I remove the sim card and put it into my old phone I have LTE, so it really isn't a signal issue.
My network have suggested a factory reset, but I am not rooted and have game data among other things that are impossible to backup. so at this stage I would rather not .
totally flummoxed by this one!!! any help or suggestions appreciated...
Click to expand...
Click to collapse
possible solutions:
- get new sim card
- hard reset done inside stock recovery
Sent from my hTc 10
Thanks.
I got a bit of time today, so did a factory reset.. same error still.. and again I put the sim in my old phone and bang 4g straight away..
in the HTC if I leave it in a strong signal position for several minutes I can see 4g occasionally pop up, but if I walk away from the window it goes again, even though I get 4g through the whole house on my old phone, and did on the htc when I first got it.
Actually thinking theres a hardware fault now.. bit of a strange one.. but looks like i'll have to return the phone tomorrow. we can try a different sim first in the shop
Just an update.
I spoke several times to HTC, one ran through basic resets with me no change (hardly surprising as I've already done a hard reset). this agent "sent through" details for return item for fix.. but these took days to arrive so in the meanwhile thinking they were lost I phoned again.
This agent was going to send me a email with lots of settings changes to try... this email never arrived....
Now since then I've done a lot of research online, and found that there are quite a few sites saying the htc10 on the new software has LTE issues, poor signal dropping signal etc.. IE it is my error, so why did htc support not know this? I wonder if its generic media articles or actually a "known" fault... its so hard to search here as both 4G and LTE are too short search terms..
Now Do I bother to send it back to them and be without my phone for a couple weeks?? if its software then surely they cannot do anything... I wonder how long until the next OTA update that may fix this if I just wait it out??
Really don't know what to do, I rely on my phone a lot, 4G isn't really "needed", but I do find the 3g signal is quite poor around a lot of areas I used to get good 4G.
stupink said:
Just an update.
I spoke several times to HTC, one ran through basic resets with me no change (hardly surprising as I've already done a hard reset). this agent "sent through" details for return item for fix.. but these took days to arrive so in the meanwhile thinking they were lost I phoned again.
This agent was going to send me a email with lots of settings changes to try... this email never arrived....
Now since then I've done a lot of research online, and found that there are quite a few sites saying the htc10 on the new software has LTE issues, poor signal dropping signal etc.. IE it is my error, so why did htc support not know this? I wonder if its generic media articles or actually a "known" fault... its so hard to search here as both 4G and LTE are too short search terms..
Now Do I bother to send it back to them and be without my phone for a couple weeks?? if its software then surely they cannot do anything... I wonder how long until the next OTA update that may fix this if I just wait it out??
Really don't know what to do, I rely on my phone a lot, 4G isn't really "needed", but I do find the 3g signal is quite poor around a lot of areas I used to get good 4G.
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Bro im on 3uk but im on us unlocked firmware with working 4g lte and volte and wifi calling...
On stock 3 firmware i had appalling 4g connectivity but 4g has been crap on 3 for years. Try s off and update firmware to .617 and use a custom rom like viper
MrH871 said:
Bro im on 3uk but im on us unlocked firmware with working 4g lte and volte and wifi calling...
On stock 3 firmware i had appalling 4g connectivity but 4g has been crap on 3 for years. Try s off and update firmware to .617 and use a custom rom like viper
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Thanks, I'm currently on 2.41.401.3
I have good 4g on my old phone (now sold), and this htc10 was better when I first got it, now its aweful,
Can you link me the exact software youre using? I'm very new to the HTC, I assumed the europ unlocked software would be the same as USA? but I don't get Volte or Wifi calling on 3uk..
I use mirrorlink quite a lot, and like the HTC software, so i'm keen to keep on a stock rom so I can use android pay as well etc.. or is your rom custom/rooted etc? Sorry to pester, you're the first threeuk customer on this phone I've come across. any extra details/information would be awesome thanks.
stupink said:
Thanks, I'm currently on 2.41.401.3
I have good 4g on my old phone (now sold), and this htc10 was better when I first got it, now its aweful,
Can you link me the exact software youre using? I'm very new to the HTC, I assumed the europ unlocked software would be the same as USA? but I don't get Volte or Wifi calling on 3uk..
I use mirrorlink quite a lot, and like the HTC software, so i'm keen to keep on a stock rom so I can use android pay as well etc.. or is your rom custom/rooted etc? Sorry to pester, you're the first threeuk customer on this phone I've come across. any extra details/information would be awesome thanks.
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Search for SneakyGhost firmware htc 10 xda, exactly like that in google i am not sure if im allowed to send links on here that's why and you will find the firmware in their, its 2.xx.617.x
My phone is rooted, head over to the viper 10 page on here its a custom rom... If you get an RUU exe file you can install
617 firmware and stock rom and will have working volte, inside my home i have 4g lte connection so its about 60mb download speed, no joke on 3!!!! Lol with an RUU you will lose ALL data so back up on pc and move back over afterwards, any more questions or if i was clear PM me
So a bit of an update.. I chickened out of a software change... So got the sim changed, no difference, gotthe phone sent for repair, they updated to 401.4 but no change.. rang again, and we tried setting to 4G only using the service menu, and bop 4G signal just fine.. so it genuinely is a software bug in 7.0, the stupid thing is I had one bar at 3G, I swapped to 4g only and had 5bars!!!!! so it wasn't even like it was favouring the strongest signal.. just a shame I cannot receive phonecalls on 4g, so I need to leave it set to auto and just accept until they sort it that I rarely get 4g.. but at least I now know if I need 4g at any point I can go to the service menu and swap to 4g temporarily. he sounded like there have now been like a few reports of this, so hopefully HTC take it on board and push a software update promptly. he suggested 3-4weeks as a potential timescale, I suspect he meant months.. but fingers crossed
stupink said:
So a bit of an update.. I chickened out of a software change... So got the sim changed, no difference, gotthe phone sent for repair, they updated to 401.4 but no change.. rang again, and we tried setting to 4G only using the service menu, and bop 4G signal just fine.. so it genuinely is a software bug in 7.0, the stupid thing is I had one bar at 3G, I swapped to 4g only and had 5bars!!!!! so it wasn't even like it was favouring the strongest signal.. just a shame I cannot receive phonecalls on 4g, so I need to leave it set to auto and just accept until they sort it that I rarely get 4g.. but at least I now know if I need 4g at any point I can go to the service menu and swap to 4g temporarily. he sounded like there have now been like a few reports of this, so hopefully HTC take it on board and push a software update promptly. he suggested 3-4weeks as a potential timescale, I suspect he meant months.. but fingers crossed
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When you were having this problem was Chrome allowing you to access some sites, but on others saying that the DNS server could not be reached? If its same problem that you are having I can't use your work around as it's difficult to get a 4G signal where I live.
matt07930 said:
When you were having this problem was Chrome allowing you to access some sites, but on others saying that the DNS server could not be reached? If its same problem that you are having I can't use your work around as it's difficult to get a 4G signal where I live.
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Sounds like you're having a different issue, assuming you have a data connection, and each website has no server issues, or the ISP isn't blocking the site(usually they'd say not a DNS error) then one site should load as easy as another, I have these exact same issues when I have ad-blockers enabled on certain sites (some you'd expect to work).. do you run a blocker of any form? try disabling it and trying again on that website..
stupink said:
Sounds like you're having a different issue, assuming you have a data connection, and each website has no server issues, or the ISP isn't blocking the site(usually they'd say not a DNS error) then one site should load as easy as another, I have these exact same issues when I have ad-blockers enabled on certain sites (some you'd expect to work).. do you run a blocker of any form? try disabling it and trying again on that website..
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No ad blocker.
I tried a variation of your solution and made the phone only connect to 3G or lower which seems to have solved the issue even when I switch back to 4G, hopefully it's not just a coincidence. Thanks for your advice.
Three UK user here, just tried the service menu 4G force and that seems to work for me, I shall see how it goes. Good for dead spot testing
So a few days later: Leaving it on means 4G pretty much everywhere I go but the obvious downside is no calls even through the ThreeInTouch app. Bit of a downer so back to watching it sit on 4G until I want to actually use it then it goes 'Hey let me check jump back to regular H for you'