Hello,
I never had problems with my other both HTC devices after unlocking the bootloader and the (german) warranty.
Even if I wasn't able to full stock (Tamprerd-Flag and unlocked-state).
Someone has experience with the new "fused"-flag in the bootloader?
Since I updated to Oreo by using a no-wipe stock firmware, I have this flag.
So, anybody already had warranty claims using a "fused"-flagged bootloader?
Especially for Germany, since I have to use our service
Thanks
houston_
Just for information:
The problem is a dead touchscreen on the upper part.
Same size as the google-search bar and even nearly the same spot.
(A wuick search was not sucessfull, maybe someone knows a similar thread?)
Hi,
did you manage to get your phone repaired on warrenty though you have the "fused" flag in the bootloader?
Need to send my phone back to HTC due to problem with the battery.
Have restored my telephone to official german t-mobile status with Oreo, but also got the "fused" flag in the bootloader.
hansing
hansing said:
Hi,
did you manage to get your phone repaired on warrenty though you have the "fused" flag in the bootloader?
Need to send my phone back to HTC due to problem with the battery.
Have restored my telephone to official german t-mobile status with Oreo, but also got the "fused" flag in the bootloader.
hansing
Click to expand...
Click to collapse
No need to worry, the Fused flag is also present on devices that have naver been modified.
Related
Hey guys,
I'm sorry if this has been asked before - I did a search around but found nothing, surprisingly. Question is, if I flash my HTC One X (which is currently stock and on a plan with Vodafone, so full of 'bloatware' and 'outdated' builds) with the 'universal' (unlocked?) stock ROM will my original warranty be voided? My main reasons for wanting to do this is remove a few unnecessary apps that Vodafone include and make sure I'm receiving the latest OTA updates straight from HTC. Obviously I can continue to wait for the updates and turn a blind eye to the 'crapware', but if I'm able to flash the official stock ROM straight from HTC then I'd much rather do that, just need to make sure no warranty issues will arise as I'd hate to have such a beautiful device collecting dust because I was too impatient or ignorant to check beforehand.
Thanks for any suggestions or help,
DJ GLiTCH
...
If you are going to flash any ROM (including stock) you will need to unlock your bootloader first (via HTC dev) and install CWM Recovery. The act of unlocking you bootloader voids your warranty. They keep a note of all of the phones that they have unlocked. You may still be covered for physical defects (although maybe not) and you definitely won't be covered for anything software related.
gifton1 said:
If you are going to flash any ROM (including stock) you will need to unlock your bootloader first (via HTC dev) and install CWM Recovery. The act of unlocking you bootloader voids your warranty. They keep a note of all of the phones that they have unlocked. You may still be covered for physical defects (although maybe not) and you definitely won't be covered for anything software related.
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Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
dr9722 said:
Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
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Click to collapse
If you unlock and afterwards relock the bootloader again, in fastboot mode it says bootloader RELOCKED and not LOCKED. That`s how they see it.
I spoke to Vodafone Australia and they assured me that the act of unlocking alone does NOT void your warranty, however once you make a modification, warranty is gone. So yes, flashing another Rom will void warranty
Sent from my HTC One X using XDA
dr9722 said:
Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
Click to expand...
Click to collapse
Actually, as pointed out by Gee2012 above, the bootloader says Relocked if you lock it again - so it is fairly obvious. This is irrelevant anyway as they have your phone imei number which is most probably what they use - they aren't stupid!
And from what I have been reading - HTC are being funny when people are trying to claim on warranty even if it is a physical defect that you have, once you have unlocked your bootloader. See here:
http://forum.xda-developers.com/showthread.php?t=1631610
gifton1 said:
Actually, as pointed out by Gee2012 above, the bootloader says Relocked if you lock it again - so it is fairly obvious. This is irrelevant anyway as they have your phone imei number which is most probably what they use - they aren't stupid!
And from what I have been reading - HTC are being funny when people are trying to claim on warranty even if it is a physical defect that you have, once you have unlocked your bootloader. See here:
http://forum.xda-developers.com/showthread.php?t=1631610
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Click to collapse
Yes I know it says relocked but HTC arnt keeping a "note" as such at the point of unlocking via HTCDev.
I sent my HOX back due to dust under the screen with the bootloader relocked and I received it back good as new (still unlocked).
dr9722 said:
Yes I know it says relocked but HTC arnt keeping a "note" as such at the point of unlocking via HTCDev.
I sent my HOX back due to dust under the screen with the bootloader relocked and I received it back good as new (still unlocked).
Click to expand...
Click to collapse
They gave your phone back due to a hardware issue - fair enough. But if you went back for example with poor signal quality, even if you have flashed your original RUU, I very much doubt they would consider that under warranty anymore. They know you have unlocked the bootloader and tinkered with the software (even tho you are now back on stock). Have a lock at the link that i posted - it seems to be pretty murky water!
I also think that it also varies from servicecenter to servicecenter how they cope with this procedure or protocol. Some are more strict than others. I once took a bricked I9000 (due to a bad flash) to Dynafix and they repaired it under warranty!
It was running a custom rom and kerrnel.
Thank you all very much for your responses. I'm sorry for the delay, but for some reason never received any email notifications of replies.
I understand that flashing 'may' void warranty, depending on how far you go with the whole unlocking the bootloader and custom roms, but my concern is with flashing a non-carrier orientated stock rom. Such that I can revive updates quickly and OTA without needing the delay of Vodafone and the like, as well as removing all of their 'useful apps' they include inside their roms which I cannot remove.
Not trying to go off topic here either, but I come from a Samsung background (upgraded from the original Galaxy S) and was just wondering if the flashing process is similar? Like I'm guessing there is no odin for HTC, but clockwork mod and the rest are still around, correct? Not after instructions, just curious, as I'm trying to avoid losing my warranty and would likely only flash stock roms (for the time being at least, until I cave in). Cheers.
According to Vodafone, you will lose your warranty regardless of what you flash whether its stock based or not. They also said that simply rooting voids it as well.
However you might be able to flash the stock RUU for voda which may cover your tracks. I'm not 100% though.
As for flashing, Im still stock at the moment but from what I gather it is the same with respect to clockworkmod recovery and what not. But just double check any OPs before you start though lol
Sent from my HTC One X using XDA
Hi guys, i have a question, i want to return my phone for warranty and i've read this thread that if your bootloader is showing 'relocked' you cannot return the device for warranty.
I am here to ask if there is a way to make the bootloader show 'locked' bootloader instead of 'relocked'?
it would be GREATLY appreciated if you could help me. thanks!
for those who want to relock their bootloader can follow the instructions here
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
ckpv5 said:
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
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Click to collapse
actually i'm looking to sell the phone, the phone have no issues whatsoever, but if the person i sell to wants to claim warranty, it may be an issue.
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
rayford85 said:
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
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Click to collapse
so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
zincsnow said:
so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
Click to expand...
Click to collapse
Correct. From what I've read, unlocking voids the warranty instantly (even tho htcdev says it "could" void your warranty) So any repairs are gonna cost you.
Sent from my HTC One X using xda premium
I saw this
kfasheldon said:
OK.. while trying to re-flash my phone after messing up, I tried to re-lock (fastboot oem lock) and it put up 3 messages, 1 succeed, 2 failed, on reboot of phone it read locked.
Yes!! Locked not re-locked ! I forgot I had not flashed stock recovery ! So triued to unlock, it worked but I could not flash stock recovery, failed, but I could re-lock with same LOCKED message, if I then went from HBoot to Fastboot I got a new menu SECURITY .. bellow locked a message SECURITY WARNING, if I select SECURITY menu then I get a new screen , KEYCARD failed, and reboots.
Anyway the LOCKED was enough to get the phone swapped as its two weeks old, any way after charging and attempting RUU again it locked on black HTC screen most times it booted.
Still maybe this menu holds a key to S-OFF, and maybe the relock failing can be replicated, it seems to have sent only 1 of 3 parts if the file across, so if you phone is bricked maybe you can give it a shot for htc service cover by part re-locking in some way.
http://dl.dropbox.com/u/7526938/IMAG0439.jpg
http://dl.dropbox.com/u/7526938/IMAG0384.jpg
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Click to collapse
and was hoping we could make some headway on it.
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
kylec said:
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
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Click to collapse
Unfortunately I bought it outright from All phones. Don't think they'll accept it. but never mind anymore, I sold my HTC one x. I put up a *phone has boot loader unlocked* note on the ad
Sent from my Samsung Galaxy S3
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Tux2609 said:
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Click to expand...
Click to collapse
I don't think it's possible to make it appear locked again. But when my HOX died I just handed it back in.
Nothing helpful but just sharing my experience.
Sent from my HTC One using Tapatalk 4
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
*elmo* said:
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
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Click to collapse
I've had numberous e-mails with HTC staff via htc.com and they told me that they warranty is NOT void by unlocking the bootloader or flashing a custom rom. it IS void if you do something wrong and brick the device.
Although, If I were you i'd still return to stock.
I have unlocked my z play's bootloader for downgrading to MM. Will this nullify my warranty? Is there anyway for the service center people to know I unlocked the bootloader?
You void the warranty with requesting the code. It does not matter if you use the code. Your device is in the database. If your dealer sends it to Lenovo for warranty repair, they open the battery cover, read the IMEI or other device data, recognize you requested the code, write a letter "warranty void" and send it back. That's my experience. At least that's what happened to my Moto X Play with hardware problems which are not software related (flaky contact on USB and SD card).
Yes, the bootloader will show as re-locked (there are three states: locked, relocked and unlocked). It will show in the bootloader menu. (status:2 or something like that)
Yes they will know as soon as they check your IMEI on their database.
With other companies that's not case, but with Motorola they void the warranty the moment you request the unlock code from the website.
My Moto Z died 3 months ago, and i have no where to go. When i went to the service center they told me that i rooted the device and i wont get the warranty without even looking at my phone. they just checked the IMEI on their database.
BTW.... Who has successfully locked bootloader on MZP ..?
Anyone !!!:laugh::laugh:
It's not possible to relock bootloader ...As there is no signed firmware available ......
Yes they will know... I just put in for a warranty exchange last month after having issues with it. Yes it was unlocked and had a custom rom on it when I returned it. They had a New Play in my hands within 2 days. They knew the phone was unlocked, I documented it on my warranty claim and they still approved and sent out a replacement. Thank you Moto.
I am planning to root my device and I was wondering is the warranty still ruined after locking the bootloader so my question is:
If I lock the bootloader is the warranty still ruined?
Well you don't lose it in the first place. No, unlocking the bootloader doesn't void your warranty.
if you restore MIUI rom and bring back phone to factory system you not loose your warranty, only if you leave unlocked bootloader and custom rom in phone you dont have warrant.
I believe once you unlock bootlaoder service center can check if you did it or not even if you re-lock it.
I believe once you unlock bootlaoder service center can check if you did it or not even if you re-lock it.
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No, if you reflash the firmware, they can't check if you've unlocked it before (if you didn't unlocked officially in the first place).
Well most manufacturers (cheepo ones) do not implemented this kind of tech that persists data over a firmware flash.
Also, most of the time, they don't even check for this.