Call Problems - OnePlus 5T Questions & Answers

Anyone know why or have a fix as to when I receive a call it automatically comes through the speaker & not the earpiece?
Doesn't maker if I press the speaker button during call nothing changes.
Any help would be greatly appreciated
Thanks
Graeme.

Well the simplicity of clearing the phones Data done the trick, yeah I woke up tired when I found this issue, day progressed, more coffee later then voil

Related

Sound Problems

I've had a O2 XDA Orbit for about 3 months now without any problems, but it seems to devloped a strange fautl today.
This morning (around 7am) the alarm went off as usual, but come about 10 when I tried to make a phone call the call was placed but I could not hear the other person (and she could not hear me). I checked out the phone and noticed that both volume sliders where set to off, changing them and I still could not get any sound out of the device.
In Settings Sounds & Notifications when I press the play button theres no sound, and trying the built in sound/video/midi results in no sound.
Oddly when someone calls, I changed the ring tone to an mp3 wich will play, but again I cant hear the caller, or they hear me.
I've done a soft reboot, with no help, before I tired a hard reset I was wondering if anyone else had any ideas?
I'm having exactly the same problem. If anyone has any advice regarding this I'd be greatly apperciated!

Problems with headset volume during phone calls

I got my TP2 on saturday and i notice that when i check my voice mail or when im on a phone call i can barley here the person on the other end unless i have them on speaker. I have tried adjusting my settings and i have the same issue. Has anybody had this issue? If so please tell me how you fixed it.
Thank you

[Q] I can not listen to calls with my lumia 900

Hi everyone:
I have an issue with my phone and the only thing that is failing are the CALLED, when I make a call .. I can not hear anything, and the another person receiving the call can not hear my voice as well. The internet data plan works fine, anyone can help me?? .. thanks
loquillo711 said:
Hi everyone:
I have an issue with my phone and the only thing that is failing are the CALLED, when I make a call .. I can not hear anything, and the another person receiving the call can not hear my voice as well. The internet data plan works fine, anyone can help me?? .. thanks
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Click to collapse
Hi, can you check if the hear phone work fine? I suggest you to carry your phone to assistance workshop. Regards.
In your dialler type in ##634# and check the issues there, Then you can send off for repair through Nokias website etc.
Might be a long shot, but worth trying:
When you call someone, check incall volume (WP has 2 different volumes, normal 0-30 and incall 0-10). Just push volume up button when you've started the call and make sure it isn't on 0.
Rideen_BL said:
Might be a long shot, but worth trying:
When you call someone, check incall volume (WP has 2 different volumes, normal 0-30 and incall 0-10). Just push volume up button when you've started the call and make sure it isn't on 0.
Click to expand...
Click to collapse
This was exactly my problem, I worked it out whilst doing that system check up there. Then came back after success to finish reading the thread.
Cheers

In Ear Speaker

Hi guys, I did a search in this Arc forum for In ear Speaker problems and couldn't find anything, so I chose to start a new thread. Just know I DID try to find info for this phone but I only found a few other threads about different phones.
My in-ear speaker does not work in calls. It is extremely quiet, as if the volume is turned all the way down. Thing is, I try turning up the in-call volume during a call and it does nothing. But the weird thing is, I went into the service menu to test the hardware (using the *#*#7378423#*#* trick) and tested the in-ear speaker and it works fine! Loud and clear! But then immediately following that I'll try a call and still will hear practically nothing. Putting the call on speakerphone allows me to hear the other party, as well as putting in a headset, so I am stumped. Tried pulling the battery and have rebooted the phone many times and the problem is still persisting.
AND, on top of ALL of that, the damn thing was working just fine the other day. I switched to this phone last week and have been making calls successfully being able to hear the other party just fine. But suddenly today it's deciding to not work in a call. This is really weird.
Has anyone else had this problem? What else can I try to fix it? Any help or tips would be greatly appreciated. Thanks.
EDIT: Blah a hard reset fixed it. Feel free to delete this post mods!

Volume reduces significantly if video calls interrupted by cell phone calls

Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Update to open beta 3
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
ej8989 said:
Update to open beta 3
Click to expand...
Click to collapse
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
ram4ufriends said:
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
Click to expand...
Click to collapse
It did not :crying:
amrut24 said:
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
Click to expand...
Click to collapse
ej8989 said:
BUG: Phone speakers won't work after video calling
Device: Oneplus 7T on 10.0.9HD65AA
How to reproduce:
1. Video call using facebook messenger or similar app
2. Play music or video thru speakers, they won't work
3. Restart phone, speaker will work again
*note: there is a faint sound coming from the earpiece, like when you're calling someone
Already reported this to OnePlus. Very frustrating bug.
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Click to collapse
My problem could be this bug that u reported. Did they reply back to you?
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
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Click to collapse
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
amrut24 said:
My problem could be this bug that u reported. Did they reply back to you?
Click to expand...
Click to collapse
Open Beta 3 fixed it for me. I came from Stable 10.0.9.
amrut24 said:
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
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Click to collapse
After installing AOSP on the 7T, this continues to happen with Microsoft Teams meetings when I have speaker enabled, receive a phone call and decline it, and it switches automatically to earpiece.
The solution of switching to earpiece in Teams and then back to speaker fixes it. All without disconnecting from the meeting.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
amrut24 said:
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
Click to expand...
Click to collapse
You're welcome. It's more of a workaround because it seems audio routing is just wonky in Android. I'm not sure if iOS does this but I can test that later with wife's phone.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
Yep! Same here, MS Teams meeting, BT headset, dropped incoming call to voicemail and meeting volume became inaudible, so I had to drop and reconnect. Very inconvenient, especially because I was the meeting's host. I will try to switch audio device in Teams next time, kudos for that!

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